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And do you have an Internet service with us? Okay. One second. Now what's the account holder's first name? Adam? Oh, Nishabi. Yep. Okay. Got it. And, yeah, your Internet's offline at the moment. I think there's some sort of a network issue. Hang on a sec. Let me just check. Yeah. Because he's been out for a while now. He's been out for about an hour or so. Oh, okay. So it's been out for a okay. Yeah. Because there was a few out this afternoon. Okay. Hang on a sec. Let me just check something here. Because I know our team our team was on it about well, back then. Okay. So so the other ones are up. Okay. So your service should be up. Hang on a sec. Let me just check on the Super Networks because you're on the Super Networks platform. Okay. Now if you turn it off, you gotta pull the plug out from the back of the router. You know, if you turn it off and on, it's not gonna do anything. It's gonna be pulled off on the back of the routers. Back of the router where the power supplies, you pull that out for twenty minutes. So the whole router is isolated completely from any electrical currency. If you just switch it off from the from the wall, you still got static electricity going to it. Alright. Yeah. No. It's just the one it's just the one cord, the black cord, the power cord. Okay. Okay. Hang on a sec. Is it plugged in now? Alright. So you should have a white box near the electrical area that's connected to the router. Can you just have a look at the white box on the right hand side? You should have four lights, three lower lights and the top light. It's a SFP light. Just see if that's flashing. All the lights are flashing. Okay. So that's the so the s f p that's flashing. Yeah? Okay. That's the one I wanted to know. Alright. So it looks like what we need to do if you have a look at the router, the power supply that goes into the back of it, just pull that out for twenty minutes, and I'll call you back in twenty minutes. Alright? Okay. No problem. Thank you. 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taping list? I'm not what do you mean your taping list? What's that? Well, what are we what are we okay. I'm just a little bit confused.\n\nWhat are you after? Internet, mobile phone? Okay. Yep. And do you have an Internet service with us?\n\nOkay. One second. Now what's the account holder's first name? Adam? Oh, Nishabi.\n\nYep. Okay. Got it. And, yeah, your Internet's offline at the moment. I think there's some sort of a network issue.\n\nHang on a sec. Let me just check. Yeah. Because he's been out for a while now. He's been out for about an hour or so.\n\nOh, okay. So it's been out for a okay. Yeah. Because there was a few out this afternoon. Okay.\n\nHang on a sec. Let me just check something here. Because I know our team our team was on it about well, back then. Okay. So so the other ones are up.\n\nOkay. So your service should be up. Hang on a sec. Let me just check on the Super Networks because you're on the Super Networks platform. Okay.\n\nNow if you turn it off, you gotta pull the plug out from the back of the router. You know, if you turn it off and on, it's not gonna do anything. It's gonna be pulled off on the back of the routers. Back of the router where the power supplies, you pull that out for twenty minutes. So the whole router is isolated completely from any electrical currency.\n\nIf you just switch it off from the from the wall, you still got static electricity going to it. Alright. Yeah. No. It's just the one it's just the one cord, the black cord, the power cord.\n\nOkay. Okay. Hang on a sec. Is it plugged in now? Alright.\n\nSo you should have a white box near the electrical area that's connected to the router. Can you just have a look at the white box on the right hand side? You should have four lights, three lower lights and the top light. It's a SFP light. Just see if that's flashing.\n\nAll the lights are flashing. Okay. So that's the so the s f p that's flashing. Yeah? Okay.\n\nThat's the one I wanted to know. Alright. So it looks like what we need to do if you have a look at the router, the power supply that goes into the back of it, just pull that out for twenty minutes, and I'll call you back in twenty minutes. Alright? Okay.\n\nNo problem. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Your taping list?","start":14.905,"end":16.205,"sentiment":"neutral","sentiment_score":-0.20132859547932944},{"text":"I'm not what do you mean your taping list?","start":20.105,"end":22.105,"sentiment":"neutral","sentiment_score":-0.2163771672381295},{"text":"What's that?","start":22.105,"end":22.765,"sentiment":"neutral","sentiment_score":-0.11220848932862282},{"text":"Well, what are we what are we okay.","start":30.38,"end":32.62,"sentiment":"neutral","sentiment_score":-0.09741315990686417},{"text":"I'm just a little bit confused.","start":32.62,"end":34.0,"sentiment":"negative","sentiment_score":-0.42758520940939587}],"sentiment":"neutral","sentiment_score":-0.21859335021248885,"num_words":28,"start":14.905,"end":34.0},{"sentences":[{"text":"What are you after?","start":34.62,"end":35.6,"sentiment":"neutral","sentiment_score":-0.1318236868828535},{"text":"Internet, mobile phone?","start":36.059998,"end":37.68,"sentiment":"neutral","sentiment_score":-0.06151229267319044},{"text":"Okay.","start":39.98,"end":40.46,"sentiment":"neutral","sentiment_score":-0.007773098535835743},{"text":"Yep.","start":40.46,"end":40.96,"sentiment":"neutral","sentiment_score":0.013594094663858414},{"text":"And do you have an Internet service with us?","start":41.1,"end":43.44,"sentiment":"neutral","sentiment_score":0.002636048735843764}],"sentiment":"neutral","sentiment_score":-0.03790478837779827,"num_words":18,"start":34.62,"end":43.44},{"sentences":[{"text":"Okay.","start":46.105,"end":46.425,"sentiment":"neutral","sentiment_score":0.005234643816947937},{"text":"One second.","start":46.425,"end":47.065,"sentiment":"neutral","sentiment_score":-0.005412886152043939},{"text":"Now what's the account holder's first name?","start":47.065,"end":49.164997,"sentiment":"neutral","sentiment_score":-0.003159663307347468},{"text":"Adam?","start":51.225,"end":51.725,"sentiment":"neutral","sentiment_score":-0.006258477922528982},{"text":"Oh, Nishabi.","start":56.905,"end":57.484997,"sentiment":"neutral","sentiment_score":0.012261850293725729}],"sentiment":"neutral","sentiment_score":-0.0007264268441269031,"num_words":13,"start":46.105,"end":57.484997},{"sentences":[{"text":"Yep.","start":57.545,"end":57.864998,"sentiment":"neutral","sentiment_score":0.03062596172094345},{"text":"Okay.","start":57.864998,"end":58.265,"sentiment":"neutral","sentiment_score":0.029636714607477188},{"text":"Got it.","start":58.265,"end":59.004997,"sentiment":"neutral","sentiment_score":0.03294234164059162},{"text":"And, yeah, your Internet's offline at the moment.","start":60.42,"end":63.379997,"sentiment":"neutral","sentiment_score":-0.24656191281974316},{"text":"I think there's some sort of a network 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okay.","start":79.565,"end":80.045,"sentiment":"neutral","sentiment_score":-0.052758077159523964},{"text":"So it's been out for a okay.","start":80.045,"end":83.345,"sentiment":"neutral","sentiment_score":-0.09017989438559328},{"text":"Yeah.","start":87.885,"end":88.045,"sentiment":"neutral","sentiment_score":-0.06724812090396881},{"text":"Because there was a few out this afternoon.","start":88.045,"end":89.985,"sentiment":"neutral","sentiment_score":-0.0901180598884821},{"text":"Okay.","start":91.73,"end":92.23,"sentiment":"neutral","sentiment_score":-0.012493669986724854}],"sentiment":"neutral","sentiment_score":-0.08091903605351322,"num_words":19,"start":79.565,"end":92.23},{"sentences":[{"text":"Hang on a sec.","start":92.37,"end":93.17,"sentiment":"neutral","sentiment_score":-0.018375644460320473},{"text":"Let me just check something here.","start":93.17,"end":94.87,"sentiment":"neutral","sentiment_score":-0.012863074739774069},{"text":"Because I know our team our team was on it about well, back then.","start":97.73,"end":103.35,"sentiment":"neutral","sentiment_score":-0.1028984444481986},{"text":"Okay.","start":104.494995,"end":104.895,"sentiment":"neutral","sentiment_score":0.01313689537346363},{"text":"So so the other ones are up.","start":104.895,"end":106.735,"sentiment":"neutral","sentiment_score":0.03685650548764637}],"sentiment":"neutral","sentiment_score":-0.0412539629614912,"num_words":32,"start":92.37,"end":106.735},{"sentences":[{"text":"Okay.","start":106.735,"end":107.055,"sentiment":"neutral","sentiment_score":0.10722007602453232},{"text":"So your service should be up.","start":107.055,"end":108.994995,"sentiment":"neutral","sentiment_score":0.16438630099097887},{"text":"Hang on a sec.","start":110.255,"end":111.215,"sentiment":"neutral","sentiment_score":0.044239859096705914},{"text":"Let me just check on the Super Networks because you're on the Super Networks platform.","start":111.215,"end":116.354996,"sentiment":"neutral","sentiment_score":0.04859565769632657},{"text":"Okay.","start":118.814995,"end":119.314995,"sentiment":"neutral","sentiment_score":-0.02971983514726162}],"sentiment":"neutral","sentiment_score":0.07295230920943949,"num_words":27,"start":106.735,"end":119.314995},{"sentences":[{"text":"Now if you turn it off, you gotta pull the plug out from the back of the router.","start":128.8,"end":132.56,"sentiment":"neutral","sentiment_score":-0.13057552671266925},{"text":"You know, if you turn it off and on, it's not gonna do anything.","start":132.56,"end":135.14,"sentiment":"negative","sentiment_score":-0.37360750670943943},{"text":"It's gonna be pulled off on the back of the routers.","start":136.61499,"end":138.715,"sentiment":"neutral","sentiment_score":-0.18174885755235498},{"text":"Back of the router where the power supplies, you pull that out for twenty minutes.","start":139.495,"end":142.795,"sentiment":"neutral","sentiment_score":-0.0930601770679156},{"text":"So the whole router is isolated completely from any electrical currency.","start":143.25499,"end":148.635,"sentiment":"neutral","sentiment_score":-0.22995044832879846}],"sentiment":"neutral","sentiment_score":-0.19573129848509596,"num_words":69,"start":128.8,"end":148.635},{"sentences":[{"text":"If you just switch it off from the from the wall, you still got static electricity going to it.","start":149.28,"end":154.5,"sentiment":"negative","sentiment_score":-0.35224305014861257},{"text":"Alright.","start":155.28,"end":155.78,"sentiment":"neutral","sentiment_score":-0.01424877531826496},{"text":"Yeah.","start":160.64,"end":161.04,"sentiment":"neutral","sentiment_score":-0.0770631730556488},{"text":"No.","start":161.04,"end":161.28,"sentiment":"neutral","sentiment_score":-0.1118130385875702},{"text":"It's just the one it's just the one cord, the black cord, the power 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router.","start":185.7,"end":191.54,"sentiment":"neutral","sentiment_score":0.055820333189330995},{"text":"Can you just have a look at the white box on the right hand side?","start":191.54,"end":194.52,"sentiment":"neutral","sentiment_score":0.043667981028556825},{"text":"You should have four lights, three lower lights and the top light.","start":194.815,"end":198.115,"sentiment":"neutral","sentiment_score":0.02858055926238497},{"text":"It's a SFP light.","start":198.415,"end":199.855,"sentiment":"neutral","sentiment_score":0.02875020308420062},{"text":"Just see if that's flashing.","start":199.855,"end":201.315,"sentiment":"neutral","sentiment_score":0.002992721158079803}],"sentiment":"neutral","sentiment_score":0.038866849533335954,"num_words":52,"start":185.7,"end":201.315},{"sentences":[{"text":"All the lights are 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Yes. Hi. I spoke to a lady on the phone before twenty minutes ago about my TP Link. It's not working. Yeah. Aren't you the provider of who? Internet. Yes. I do. Adam Neshabi. Yeah. Adam. Yeah. It's been out since, I think, 12:30 to today. So yeah. That's when it stopped working. Okay. I don't know. Okay. I had it off for twenty minutes. I turned it back on, but nothing. Oh, I unplugged it as well, but not the two cords at the back of it. No. She didn't tell me to do that. Oh, that one. Yeah. Yeah. That's correct. Yeah. All of the four lights are flashing besides the a Ethernet two one. Yeah. All of them are flush flashing. Oh, no. The e t h one is flashing and the s s p is flashing. Okay. Alright. Thank 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Yes. Hi. I spoke to a lady on the phone before twenty minutes ago about my TP Link. It's not working.\n\nYeah. Aren't you the provider of who? Internet. Yes. I do.\n\nAdam Neshabi. Yeah. Adam. Yeah. It's been out since, I think, 12:30 to today.\n\nSo yeah. That's when it stopped working. Okay. I don't know. Okay.\n\nI had it off for twenty minutes. I turned it back on, but nothing. Oh, I unplugged it as well, but not the two cords at the back of it. No. She didn't tell me to do that.\n\nOh, that one. Yeah. Yeah. That's correct. Yeah.\n\nAll of the four lights are flashing besides the a Ethernet two one. Yeah. All of them are flush flashing. Oh, no. The e t h one is flashing and the s s p is flashing.\n\nOkay. Alright. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.6799998,"end":4.18,"sentiment":"neutral","sentiment_score":0.006955217570066452},{"text":"Yes.","start":7.52,"end":8.02,"sentiment":"neutral","sentiment_score":0.030851606279611588},{"text":"Hi.","start":8.08,"end":8.58,"sentiment":"neutral","sentiment_score":-0.08807092159986496},{"text":"I spoke to a lady on the phone before twenty minutes ago about my TP Link.","start":8.72,"end":12.799999,"sentiment":"neutral","sentiment_score":-0.2365699214860797},{"text":"It's not working.","start":12.799999,"end":13.86,"sentiment":"negative","sentiment_score":-0.6300345261891683}],"sentiment":"neutral","sentiment_score":-0.26024938273158943,"num_words":22,"start":3.6799998,"end":13.86},{"sentences":[{"text":"Yeah.","start":14.885,"end":15.385,"sentiment":"neutral","sentiment_score":-0.2093084454536438},{"text":"Aren't you the provider of 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Yes. Hi. I spoke to a lady on the phone before twenty minutes ago about my TP Link. It's not working.\n\nYeah.\n\nChannel 0: Your taping list? I'm not what do you mean your taping list? What's that?\n\nChannel 1: Aren't you the provider of who?\n\nChannel 0: Well, what are we what are we okay. I'm just a little bit confused. What are you after? Internet, mobile phone?\n\nChannel 1: Internet.\n\nChannel 0: Okay. Yep. And do you have an Internet service with us?\n\nChannel 1: Yes. I do.\n\nChannel 0: Okay. One second. Now what's the account holder's first name?\n\nChannel 1: Adam Neshabi.\n\nChannel 0: Adam?\n\nChannel 1: Yeah. Adam.\n\nChannel 0: Oh, Nishabi. Yep. Okay. Got it.\n\nChannel 1: Yeah.\n\nChannel 0: And, yeah, your Internet's offline at the moment. I think there's some sort of a network issue. Hang on a sec. Let me just check. Yeah.\n\nBecause he's been out for a while now. He's been out for about an hour or so.\n\nChannel 1: It's been out since, I think, 12:30 to today.\n\nChannel 0: Oh,\n\nChannel 1: So\n\nChannel 0: okay. So it's\n\nChannel 1: yeah.\n\nChannel 0: been\n\nChannel 1: That's\n\nChannel 0: out\n\nChannel 1: when\n\nChannel 0: for a\n\nChannel 1: it stopped working.\n\nChannel 0: okay. Yeah. Because there was a few out this afternoon.\n\nChannel 1: Okay.\n\nChannel 0: Okay. Hang on a sec. Let me just check something here. Because I know\n\nChannel 1: I don't\n\nChannel 0: our\n\nChannel 1: know.\n\nChannel 0: team our team was on it about well, back then. Okay.\n\nChannel 1: Okay.\n\nChannel 0: So so the other ones are up. Okay. So your service should be up. Hang on a sec. Let me just check on the Super Networks because you're on the Super Networks platform.\n\nOkay.\n\nChannel 1: I had it off for twenty minutes. I turned it back on, but nothing.\n\nChannel 0: Now if you turn it off, you gotta pull the plug out from the back of the router. You know, if you turn it off and on, it's not gonna do anything. It's gonna be pulled off on the back of the routers. Back of the router where the power supplies, you pull that out for twenty minutes. So the whole router is isolated completely from any electrical currency.\n\nIf you just switch it off from the from the wall, you still got static electricity going to it.\n\nChannel 1: Oh,\n\nChannel 0: Alright.\n\nChannel 1: I unplugged it as well, but not the two cords at the back of it. No. She didn't\n\nChannel 0: Yeah.\n\nChannel 1: tell me\n\nChannel 0: No.\n\nChannel 1: to\n\nChannel 0: It's\n\nChannel 1: do\n\nChannel 0: just\n\nChannel 1: that.\n\nChannel 0: the one it's just the one cord, the black cord, the power cord.\n\nChannel 1: Oh, that\n\nChannel 0: Okay.\n\nChannel 1: one.\n\nChannel 0: Okay. Hang on a sec. Is it plugged in now?\n\nChannel 1: Yeah.\n\nChannel 0: Alright. So you should have a white box near the electrical area\n\nChannel 1: Yeah. That's correct.\n\nChannel 0: that's connected to the router. Can you just have a look at the white box on the right hand side? You should have four lights, three lower lights and the top light. It's a SFP light. Just see if that's flashing.\n\nChannel 1: Yeah. All of the four lights are flashing besides the a Ethernet two one.\n\nChannel 0: All the lights are flashing.\n\nChannel 1: Yeah. All of them are flush flashing. Oh, no. The e t h one is flashing and the s s p is flashing.\n\nChannel 0: Okay. So that's the so the s f p that's flashing. Yeah? Okay. That's the one I wanted to know.\n\nAlright. So it looks like what we need to do if you have a look at the router, the power supply that goes into the back of it, just pull that out for twenty minutes,\n\nChannel 1: Okay.\n\nChannel 0: and I'll call you back in twenty minutes. Alright?\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Okay. No problem. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.6799998,"end":4.18,"sentiment":"neutral","sentiment_score":0.006955217570066452},{"text":"Yes.","start":7.52,"end":8.02,"sentiment":"neutral","sentiment_score":0.030851606279611588},{"text":"Hi.","start":8.08,"end":8.58,"sentiment":"neutral","sentiment_score":-0.08807092159986496},{"text":"I spoke to a lady on the phone before twenty minutes ago about my TP Link.","start":8.72,"end":12.799999,"sentiment":"neutral","sentiment_score":-0.2365699214860797},{"text":"It's not 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provider of who?","start":23.845,"end":29.16,"sentiment":"neutral","sentiment_score":-0.12167615195115407}],"sentiment":"neutral","sentiment_score":-0.12167615195115407,"channel":1,"num_words":6,"start":23.845,"end":29.16},{"sentences":[{"text":"Well, what are we what are we okay.","start":30.38,"end":32.62,"sentiment":"neutral","sentiment_score":-0.09741315990686417},{"text":"I'm just a little bit confused.","start":32.62,"end":34.0,"sentiment":"negative","sentiment_score":-0.42758520940939587},{"text":"What are you after?","start":34.62,"end":35.6,"sentiment":"neutral","sentiment_score":-0.1318236868828535},{"text":"Internet, mobile 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call you back in twenty minutes.","start":236.98894,"end":238.58894,"sentiment":"neutral","sentiment_score":0.09273278806358576},{"text":"Alright?","start":238.58894,"end":239.08894,"sentiment":"neutral","sentiment_score":0.12441450357437134}],"sentiment":"neutral","sentiment_score":0.09625297867589527,"channel":0,"num_words":9,"start":236.98894,"end":239.08894},{"sentences":[{"text":"Alright.","start":239.78894,"end":239.94894,"sentiment":"neutral","sentiment_score":0.2991691529750824},{"text":"Thank you.","start":239.94894,"end":240.76894,"sentiment":"positive","sentiment_score":0.46344229578971863}],"sentiment":"positive","sentiment_score":0.4086845815181732,"channel":1,"num_words":3,"start":239.78894,"end":240.76894},{"sentences":[{"text":"Okay.","start":240.74893,"end":241.06894,"sentiment":"neutral","sentiment_score":0.2915632128715515},{"text":"No problem.","start":241.06894,"end":241.62894,"sentiment":"positive","sentiment_score":0.5550804734230042},{"text":"Thank 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The agent asks for the account holder's name and checks the system, advising the customer to pull out the power supply from the back of the router and check the lights on the router. The agent also advises the customer to check the power supply for flashing lights and promises to call back in 20 minutes."},"intents":{"segments":[{"text":"And do you have an Internet service with us? Yes. I do. Okay.","start_word":67,"end_word":79,"intents":[{"intent":"Check customer service","confidence_score":0.000008835588}]},{"text":"Back of the router where the power supplies, you pull that out for twenty minutes.","start_word":300,"end_word":314,"intents":[{"intent":"Pull out power supplies","confidence_score":0.26771998}]},{"text":"I unplugged it as well, but not the two cords at the back of it. No.","start_word":347,"end_word":362,"intents":[{"intent":"Unplugged power cord","confidence_score":0.5632511}]},{"text":"So you should have a white box near the electrical area Yeah.","start_word":403,"end_word":414,"intents":[{"intent":"Check white box","confidence_score":0.029558884}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hi. I spoke to a lady on the phone before twenty minutes ago about my TP Link.","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":-0.1907120794057846},{"text":"It's not working.","start_word":19,"end_word":21,"sentiment":"negative","sentiment_score":-0.6174482703208923},{"text":"Yeah. Your taping list? I'm not what do you mean your taping list? What's that? Aren't you the provider of who? Well, what are we what are we okay.","start_word":22,"end_word":50,"sentiment":"neutral","sentiment_score":-0.15451481938362122},{"text":"I'm just a little bit confused.","start_word":51,"end_word":56,"sentiment":"negative","sentiment_score":-0.41856715083122253},{"text":"What are you after? Internet, mobile phone? Internet. Okay. Yep. And do you have an Internet service with us? Yes. I do. Okay. One second. Now what's the account holder's first name? Adam Neshabi. Adam? Yeah. Adam. Oh, Nishabi. Yep. Okay. Got it. Yeah. And, yeah, your Internet's offline at the moment.","start_word":57,"end_word":108,"sentiment":"neutral","sentiment_score":-0.04028090462088585},{"text":"I think there's some sort of a network issue.","start_word":109,"end_word":117,"sentiment":"negative","sentiment_score":-0.34070077538490295},{"text":"Hang on a sec. Let me just check. Yeah. Because he's been out for a while now. He's been out for about an hour or so. It's been out since, I think, 12:30 to today. Oh, So okay. So it's yeah. been That's out when for a it stopped working. okay. Yeah. Because there was a few out this afternoon. Okay. Okay. Hang on a sec. Let me just check something here. Because I know I don't our know. team our team was on it about well, back then. Okay. Okay. So so the other ones are up. Okay. So your service should be up. Hang on a sec. Let me just check on the Super Networks because you're on the Super Networks platform. Okay. I had it off for twenty minutes. I turned it back on, but nothing. Now if you turn it off, you gotta pull the plug out from the back of the router.","start_word":118,"end_word":274,"sentiment":"neutral","sentiment_score":-0.07893553376197815},{"text":"You know, if you turn it off and on, it's not gonna do anything.","start_word":275,"end_word":288,"sentiment":"negative","sentiment_score":-0.3693535029888153},{"text":"It's gonna be pulled off on the back of the routers. Back of the router where the power supplies, you pull that out for twenty minutes. So the whole router is isolated completely from any electrical currency.","start_word":289,"end_word":325,"sentiment":"neutral","sentiment_score":-0.16544361412525177},{"text":"If you just switch it off from the from the wall, you still got static electricity going to it.","start_word":326,"end_word":344,"sentiment":"negative","sentiment_score":-0.3485577404499054},{"text":"Oh, Alright. I unplugged it as well, but not the two cords at the back of it. No. She didn't Yeah. tell me No. to It's do just that. the one it's just the one cord, the black cord, the power cord. Oh, that Okay. one. Okay. Hang on a sec. Is it plugged in now? Yeah. Alright. So you should have a white box near the electrical area Yeah. That's correct. that's connected to the router. Can you just have a look at the white box on the right hand side? You should have four lights, three lower lights and the top light. It's a SFP light. Just see if that's flashing. Yeah. All of the four lights are flashing besides the a Ethernet two one. All the lights are flashing. Yeah. All of them are flush flashing. Oh, no. The e t h one is flashing and the s s p is flashing. Okay. So that's the so the s f p that's flashing. Yeah? Okay. That's the one I wanted to know. Alright. So it looks like what we need to do if you have a look at the router, the power supply that goes into the back of it, just pull that out for twenty minutes, Okay. and I'll call you back in twenty minutes. Alright? Alright.","start_word":345,"end_word":565,"sentiment":"neutral","sentiment_score":0.013601798564195631},{"text":"Thank you.","start_word":566,"end_word":567,"sentiment":"positive","sentiment_score":0.532044529914856},{"text":"Okay.","start_word":568,"end_word":568,"sentiment":"neutral","sentiment_score":0.2915632128715515},{"text":"No problem. Thank you. Bye.","start_word":569,"end_word":573,"sentiment":"positive","sentiment_score":0.6252090334892273}],"average":{"sentiment":"neutral","sentiment_score":-0.06594350944710461}}}}