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Yeah. I'm at work now. So we you can't help me because I'm at work. I'm not in the house.\n\nNo. It's not. It's just still right lighting red. It says no Internet. Yeah.\n\nYeah. It was saying no Internet. No Internet connection. Okay. Okay.\n\nIt's alright. 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please sit down?","start":77.922874,"end":79.86287,"sentiment":"neutral","sentiment_score":-0.02323429814229409}],"sentiment":"neutral","sentiment_score":-0.02758754207752645,"channel":1,"num_words":8,"start":76.64287,"end":79.86287}]},"summary":{"result":"success","short":"Mary from Airtel calls Sophie to discuss an issue with her internet connection. Sophie informs Mary that her account is currently online but cannot provide further information until Sophie is logged into the PP monitored credentials. Mary requests that Sophie stays down and communicate via email."},"intents":{"segments":[{"text":"So your net your Internet is now working. Everything is doing. Everything is working. Correct? No. It's not. It's just still right lighting red. It says no Internet. Yeah.","start_word":40,"end_word":68,"intents":[{"intent":"Report net connectivity issue","confidence_score":0.000024982739}]},{"text":"I'll just communicate you via email since I know that you're currently at work. K? Okay. Okay.","start_word":128,"end_word":144,"intents":[{"intent":"Request communication","confidence_score":0.033567507}]},{"text":"I'm so sorry to disturb you. It's alright.","start_word":160,"end_word":167,"intents":[{"intent":"Express dissatisfaction","confidence_score":0.005071443}]}]},"sentiments":{"segments":[{"text":"Hello. Hello? Good morning, Sophie. My name is Mary from Airtel. I spoke with you yesterday. Yeah. I'm Yeah. at I'm work just now. So we you can't help me because I'm at work. I'm not in the house. yes. So your net your Internet is now working. Everything is doing. Everything is working. Correct? No. It's not. It's just still right lighting red. It says no Internet. Yeah. I see. Okay. But are we're seeing that your account is currently online, but can you tell me that after logging in to the PPPoE credentials login yesterday, you still have no Internet connection up until today, this morning? Yeah. It was saying no Internet. No Internet connection. Okay. Thank you so much. And can you tell me okay. I'll just communicate you via email since I know that you're currently at work. K? Okay. Okay. Alright.","start_word":0,"end_word":145,"sentiment":"neutral","sentiment_score":-0.0473058819770813},{"text":"Thank you so much. Have a great day.","start_word":146,"end_word":153,"sentiment":"positive","sentiment_score":0.5025857090950012},{"text":"Goodbye for now, Sophie. Bye bye. I'm so sorry to disturb you. It's alright. Maria, can you please sit down?","start_word":154,"end_word":173,"sentiment":"neutral","sentiment_score":-0.029860729351639748}],"average":{"sentiment":"neutral","sentiment_score":-0.02132598899217895}}}}