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Great to hear. Great to hear. I'm just giving you a quick call to go over the the text message you received from Hub twenty four. Do you mind if I just quickly do the usual security check with you, mate? Yep. Thank you so much. Now I'm registered with Advicus Advisor at 1273105. The calls are always recorded for training and quality purposes. Mate, could you just confirm your date of birth and address, please? Yep. Sensational. Thank you for that, Ben. Mate, you just got a bit of a text message earlier from Hub about account linking. Is that correct? Yeah. So I can let you know what that's about. We were trying to get resolved. The the the two things that you had were getting a login access to your investment account. Is that correct? And primary contact listed on the account, getting that switched over potentially as well. Was that the two main things? Yep. Sweet. So I've been trying to get through and and get all that worked out in the background. One of our staff members was on the phone to Hub twenty four this morning just confirming a few extra things just in terms of who has to sign, like, yada yada yada. And the kind person on Hub literally said to the staff member, oh, Ben's got a super login. So if he wants login access to his investment account, I can just link it, and they just did it then and there on the phone. So nothing to panic about. Yeah. Yep. It would still have access to login at this point. So all that's done is you can have both people can have login, so that's easy enough, getting that second person added. And I haven't been able to finalize any other changes as yet. Yeah. That's what I'm trying to confirm because it's really strange. Most everything, it says through signatures required, but the account login says any one person to sign. So we've just been on the phone for them. That's part of what we were asking them, just making sure what can and can't be changed without your authorization. Yep. Yep. Absolutely. So, mate, I'll yeah. Yep. Yeah. Yep. No. That's totally fine, mate. I will I'll get on to that now, and we'll get back to you soon. Thank you. 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morning, Ben. Happy Friday. It's Tommy here, senior adviser from both of you, mate. How are you doing? Mate, living the dream.\n\nIt's a fantastic cool sunny day. What about your end? Alright. Great to hear. Great to hear.\n\nI'm just giving you a quick call to go over the the text message you received from Hub twenty four. Do you mind if I just quickly do the usual security check with you, mate? Yep. Thank you so much. Now I'm registered with Advicus Advisor at 1273105.\n\nThe calls are always recorded for training and quality purposes. Mate, could you just confirm your date of birth and address, please? Yep. Sensational. Thank you for that, Ben.\n\nMate, you just got a bit of a text message earlier from Hub about account linking. Is that correct? Yeah. So I can let you know what that's about. We were trying to get resolved.\n\nThe the the two things that you had were getting a login access to your investment account. Is that correct? And primary contact listed on the account, getting that switched over potentially as well. Was that the two main things? Yep.\n\nSweet. So I've been trying to get through and and get all that worked out in the background. One of our staff members was on the phone to Hub twenty four this morning just confirming a few extra things just in terms of who has to sign, like, yada yada yada. And the kind person on Hub literally said to the staff member, oh, Ben's got a super login. So if he wants login access to his investment account, I can just link it, and they just did it then and there on the phone.\n\nSo nothing to panic about. Yeah. Yep. It would still have access to login at this point. So all that's done is you can have both people can have login, so that's easy enough, getting that second person added.\n\nAnd I haven't been able to finalize any other changes as yet. Yeah. That's what I'm trying to confirm because it's really strange. Most everything, it says through signatures required, but the account login says any one person to sign. So we've just been on the phone for them.\n\nThat's part of what we were asking them, just making sure what can and can't be changed without your authorization. Yep. Yep. Absolutely. So, mate, I'll yeah.\n\nYep. Yeah. Yep. No. That's totally fine, mate.\n\nI will I'll get on to that now, and we'll get back to you soon. Thank you. Talk to you soon, man.","paragraphs":[{"sentences":[{"text":"Good morning, Ben.","start":2.96,"end":3.84,"sentiment":"positive","sentiment_score":0.3957228660583496},{"text":"Happy Friday.","start":3.84,"end":4.56,"sentiment":"positive","sentiment_score":0.6001108586788177},{"text":"It's Tommy here, senior adviser from both of you, mate.","start":4.56,"end":7.12,"sentiment":"neutral","sentiment_score":0.27034752666950224},{"text":"How are you doing?","start":7.12,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.24726463854312897},{"text":"Mate, living the dream.","start":10.16,"end":11.44,"sentiment":"positive","sentiment_score":0.5104062110185623}],"sentiment":"positive","sentiment_score":0.3531108252380205,"num_words":23,"start":2.96,"end":11.44},{"sentences":[{"text":"It's a fantastic cool sunny day.","start":11.44,"end":13.36,"sentiment":"positive","sentiment_score":0.699849526087443},{"text":"What about your 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what that's about.","start":58.769997,"end":61.17,"sentiment":"neutral","sentiment_score":0.0034154742542240354},{"text":"We were trying to get resolved.","start":61.17,"end":63.43,"sentiment":"neutral","sentiment_score":-0.04242730668435494}],"sentiment":"neutral","sentiment_score":0.010186824069491455,"num_words":35,"start":49.745,"end":63.43},{"sentences":[{"text":"The the the two things that you had were getting a login access to your investment account.","start":63.57,"end":69.57,"sentiment":"neutral","sentiment_score":-0.031204508836655057},{"text":"Is that correct?","start":69.57,"end":70.39,"sentiment":"neutral","sentiment_score":0.016155611102779705},{"text":"And primary contact listed on the account, getting that switched over potentially as well.","start":72.345,"end":76.58501,"sentiment":"neutral","sentiment_score":0.021092924688543593},{"text":"Was that the two main 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have login, so that's easy enough, getting that second person added.","start":124.74,"end":131.29501,"sentiment":"neutral","sentiment_score":0.230357307263396}],"sentiment":"neutral","sentiment_score":0.16194225427431938,"num_words":39,"start":111.185005,"end":131.29501},{"sentences":[{"text":"And I haven't been able to finalize any other changes as yet.","start":131.675,"end":135.21501,"sentiment":"neutral","sentiment_score":0.011472898069769144},{"text":"Yeah.","start":145.65001,"end":145.89001,"sentiment":"neutral","sentiment_score":-0.010566936805844309},{"text":"That's what I'm trying to confirm because it's really strange.","start":145.89001,"end":148.69,"sentiment":"neutral","sentiment_score":-0.08486569616943598},{"text":"Most everything, it says through signatures required, but the account login says any one person to sign.","start":148.69,"end":155.75,"sentiment":"neutral","sentiment_score":-0.138619646868285},{"text":"So we've just been on the phone for 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Ben speaking. Good. Thanks. How are you? Yes. Beautiful. That is alright. Yes. Sure. That's twenty fifth to twelve nine ninety one and 281 Church Lane, Crossroads. Yeah. About linking some accounts. Yep. That's correct. Yes. That's correct. Yes. Yep. Yeah. Yeah. Okay. So that that's that's yeah. No. That's fine. Does Hailey still have access to that login? Okay. No worries. Yep. No. That's alright. As long as it's talked to authorities to to see if it's just to change anything on the account. Yep. Okay. Yeah. No. Because every everything needs two authorities to change. Perfect. So if you can if you can just ensure that and get back to me today on that, and possibly within the next hour would be greatly appreciated because Hayley cannot have access to any of that on her own. No. Perfect. Thank you very much, man. Talk to you. 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fine.","start":113.94,"end":114.76,"sentiment":"neutral","sentiment_score":0.048985530622303486}],"sentiment":"neutral","sentiment_score":0.03419946208596229,"num_words":10,"start":108.58,"end":114.76},{"sentences":[{"text":"Does Hailey still have access to that login?","start":115.38,"end":117.64,"sentiment":"neutral","sentiment_score":0.022399162175133824},{"text":"Okay.","start":123.174995,"end":123.674995,"sentiment":"neutral","sentiment_score":0.13113144040107727},{"text":"No worries.","start":124.695,"end":125.435,"sentiment":"neutral","sentiment_score":0.17850353568792343},{"text":"Yep.","start":129.815,"end":130.315,"sentiment":"neutral","sentiment_score":0.13010141253471377},{"text":"No.","start":135.73,"end":135.97,"sentiment":"neutral","sentiment_score":-0.042444683611392975}],"sentiment":"neutral","sentiment_score":0.058076041392408885,"num_words":13,"start":115.38,"end":135.97},{"sentences":[{"text":"That's alright.","start":135.97,"end":136.69,"sentiment":"neutral","sentiment_score":-0.0001589574385434389},{"text":"As long as it's talked to authorities to to see if it's just to change anything on the account.","start":136.69,"end":144.87,"sentiment":"neutral","sentiment_score":-0.035792079668394046},{"text":"Yep.","start":152.625,"end":153.125,"sentiment":"neutral","sentiment_score":-0.10709248483181},{"text":"Okay.","start":160.065,"end":160.565,"sentiment":"neutral","sentiment_score":-0.10882273316383362},{"text":"Yeah.","start":163.75,"end":164.07,"sentiment":"neutral","sentiment_score":-0.09428146481513976}],"sentiment":"neutral","sentiment_score":-0.04127350464113988,"num_words":24,"start":135.97,"end":164.07},{"sentences":[{"text":"No.","start":164.07,"end":164.31,"sentiment":"neutral","sentiment_score":-0.1415126472711563},{"text":"Because every everything needs two authorities to 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Ben speaking.\n\nChannel 0: Good morning, Ben. Happy Friday. It's Tommy here, senior adviser from both of you, mate. How are you doing?\n\nChannel 1: Good. Thanks. How are you?\n\nChannel 0: Mate, living the dream. It's a fantastic cool sunny day. What about your end?\n\nChannel 1: Yes. Beautiful. That is alright.\n\nChannel 0: Alright. Great to hear. Great to hear. I'm just giving you a quick call to go over the the text message you received from Hub twenty four. Do you mind if\n\nChannel 1: Yes.\n\nChannel 0: I just quickly do the usual security\n\nChannel 1: Sure.\n\nChannel 0: check with you, mate? Yep. Thank you so much. Now I'm registered with Advicus Advisor at 1273105. The calls are always recorded for training and quality purposes.\n\nMate, could you just confirm your date of birth and address, please?\n\nChannel 1: That's twenty fifth to twelve nine ninety one and\n\nChannel 0: Yep.\n\nChannel 1: 281 Church Lane, Crossroads.\n\nChannel 0: Sensational. Thank you for that, Ben. Mate, you just got a bit of a text message earlier from Hub about account linking. Is that correct?\n\nChannel 1: Yeah. About linking some\n\nChannel 0: Yeah.\n\nChannel 1: accounts.\n\nChannel 0: So I can let you know what that's about. We were\n\nChannel 1: Yep.\n\nChannel 0: trying to get resolved. The the the two things that you had were getting a login access to your investment account. Is that correct?\n\nChannel 1: That's correct. Yes.\n\nChannel 0: And primary contact listed on the account, getting that switched over potentially as well. Was that the two main things?\n\nChannel 1: That's correct. Yes.\n\nChannel 0: Yep. Sweet. So I've been trying to get through and and get all that worked out in the background. One of our staff members was on the phone to Hub twenty four this morning just confirming a few extra things just\n\nChannel 1: Yep.\n\nChannel 0: in terms of who has to sign, like, yada yada yada. And the kind person on Hub literally said to the staff member, oh, Ben's got a super login. So if he wants login access to his investment account, I can just link it, and they just did it then and there on\n\nChannel 1: Yeah.\n\nChannel 0: the phone.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: So\n\nChannel 1: So that\n\nChannel 0: nothing\n\nChannel 1: that's\n\nChannel 0: to panic\n\nChannel 1: that's\n\nChannel 0: about.\n\nChannel 1: yeah. No. That's fine. Does Hailey still have access to that login?\n\nChannel 0: Yeah. Yep. It would still have access to login at this point.\n\nChannel 1: Okay. No\n\nChannel 0: So\n\nChannel 1: worries.\n\nChannel 0: all that's done is you can have both people can have login, so that's easy enough, getting that\n\nChannel 1: Yep.\n\nChannel 0: second person added. And I haven't been able to finalize any other changes as yet.\n\nChannel 1: No. That's alright. As long as it's talked to authorities to to see if it's just to change anything on the account.\n\nChannel 0: Yeah. That's what I'm trying to confirm because it's really strange. Most everything, it says through signatures required, but the account\n\nChannel 1: Yep.\n\nChannel 0: login says any one person to sign. So we've just been on the phone for them. That's part of what we were asking them, just making\n\nChannel 1: Okay.\n\nChannel 0: sure what can and can't be changed without your authorization.\n\nChannel 1: Yeah. No. Because every everything needs two authorities to change.\n\nChannel 0: Yep. Yep. Absolutely.\n\nChannel 1: Perfect.\n\nChannel 0: So,\n\nChannel 1: So\n\nChannel 0: mate,\n\nChannel 1: if you\n\nChannel 0: I'll\n\nChannel 1: can if you can just\n\nChannel 0: yeah.\n\nChannel 1: ensure that and get back to me today on that,\n\nChannel 0: Yep.\n\nChannel 1: and possibly within the next hour would be greatly appreciated because Hayley cannot have access to any of that on her own.\n\nChannel 0: Yeah. Yep. No. That's totally fine, mate. I will I'll get on to that now, and we'll get back to you soon.\n\nChannel 1: No. Perfect. Thank you very much, man.\n\nChannel 0: Thank you. Talk to you soon, man.\n\nChannel 1: Talk to you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.79999995,"end":1.12,"sentiment":"neutral","sentiment_score":0.030110614374279976},{"text":"Ben speaking.","start":1.12,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.032492770813405514}],"sentiment":"neutral","sentiment_score":0.031698718667030334,"channel":1,"num_words":3,"start":0.79999995,"end":1.9399999},{"sentences":[{"text":"Good morning, Ben.","start":2.96,"end":3.84,"sentiment":"positive","sentiment_score":0.3957228660583496},{"text":"Happy Friday.","start":3.84,"end":4.56,"sentiment":"positive","sentiment_score":0.6001108586788177},{"text":"It's Tommy here, senior adviser from both of you, mate.","start":4.56,"end":7.12,"sentiment":"neutral","sentiment_score":0.27034752666950224},{"text":"How are you 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hear.","start":18.875,"end":19.435001,"sentiment":"positive","sentiment_score":0.41148338715235394},{"text":"I'm just giving you a quick call to go over the the text message you received from Hub twenty four.","start":19.435001,"end":24.255001,"sentiment":"neutral","sentiment_score":0.11965207159519195},{"text":"Do you mind if","start":24.315,"end":24.955,"sentiment":"neutral","sentiment_score":0.02756141498684883}],"sentiment":"neutral","sentiment_score":0.17926496123113939,"channel":0,"num_words":31,"start":18.075,"end":24.955},{"sentences":[{"text":"Yes.","start":24.935,"end":25.435,"sentiment":"neutral","sentiment_score":0.040159329771995544}],"sentiment":"neutral","sentiment_score":0.040159329771995544,"channel":1,"num_words":1,"start":24.935,"end":25.435},{"sentences":[{"text":"I just quickly do the usual security","start":24.955,"end":26.635,"sentiment":"neutral","sentiment_score":0.046586312885795324}],"sentiment":"neutral","sentiment_score":0.046586312885795324,"channel":0,"num_words":7,"start":24.955,"end":26.635},{"sentences":[{"text":"Sure.","start":26.49,"end":26.99,"sentiment":"neutral","sentiment_score":0.04333291947841644}],"sentiment":"neutral","sentiment_score":0.04333291947841644,"channel":1,"num_words":1,"start":26.49,"end":26.99},{"sentences":[{"text":"check with you, mate?","start":26.635,"end":27.615,"sentiment":"neutral","sentiment_score":0.04300244431942701},{"text":"Yep.","start":29.23,"end":29.55,"sentiment":"neutral","sentiment_score":0.07568719983100891},{"text":"Thank you so much.","start":29.55,"end":30.349998,"sentiment":"positive","sentiment_score":0.3783982917666435},{"text":"Now I'm registered with Advicus Advisor at 1273105.","start":30.349998,"end":35.01,"sentiment":"neutral","sentiment_score":0.09520482271909714},{"text":"The calls are always recorded for training and quality purposes.","start":35.07,"end":37.89,"sentiment":"neutral","sentiment_score":0.04591125808656216}],"sentiment":"neutral","sentiment_score":0.11044597432569221,"channel":0,"num_words":27,"start":26.635,"end":37.89},{"sentences":[{"text":"Mate, could you just confirm your date of birth and address, please?","start":38.03,"end":40.769997,"sentiment":"neutral","sentiment_score":0.03276883872846762}],"sentiment":"neutral","sentiment_score":0.03276883872846762,"channel":0,"num_words":12,"start":38.03,"end":40.769997},{"sentences":[{"text":"That's twenty fifth to twelve nine ninety one and","start":41.225002,"end":44.605003,"sentiment":"neutral","sentiment_score":0.016732497554686334}],"sentiment":"neutral","sentiment_score":0.016732497554686334,"channel":1,"num_words":9,"start":41.225002,"end":44.605003},{"sentences":[{"text":"Yep.","start":44.305,"end":44.805,"sentiment":"neutral","sentiment_score":0.020239390432834625}],"sentiment":"neutral","sentiment_score":0.020239390432834625,"channel":0,"num_words":1,"start":44.305,"end":44.805},{"sentences":[{"text":"281 Church Lane, Crossroads.","start":44.825,"end":46.685,"sentiment":"neutral","sentiment_score":0.011780718807131052}],"sentiment":"neutral","sentiment_score":0.011780718807131052,"channel":1,"num_words":4,"start":44.825,"end":46.685},{"sentences":[{"text":"Sensational.","start":47.665,"end":48.165,"sentiment":"neutral","sentiment_score":0.0829622745513916},{"text":"Thank you for that, Ben.","start":48.545,"end":49.745,"sentiment":"positive","sentiment_score":0.3740495264530182},{"text":"Mate, you just got a bit of a text message earlier from Hub about account linking.","start":49.745,"end":53.665,"sentiment":"neutral","sentiment_score":0.030552795389667153},{"text":"Is that correct?","start":53.665,"end":54.485,"sentiment":"neutral","sentiment_score":0.03243458395202955}],"sentiment":"neutral","sentiment_score":0.10157433539628982,"channel":0,"num_words":25,"start":47.665,"end":54.485},{"sentences":[{"text":"Yeah.","start":55.24,"end":55.56,"sentiment":"neutral","sentiment_score":-0.006550298538058996},{"text":"About linking some","start":55.56,"end":57.1,"sentiment":"neutral","sentiment_score":-0.015213879446188608}],"sentiment":"neutral","sentiment_score":-0.013047984219156206,"channel":1,"num_words":4,"start":55.24,"end":57.1},{"sentences":[{"text":"Yeah.","start":58.53,"end":58.769997,"sentiment":"neutral","sentiment_score":-0.005785063840448856}],"sentiment":"neutral","sentiment_score":-0.005785063840448856,"channel":0,"num_words":1,"start":58.53,"end":58.769997},{"sentences":[{"text":"accounts.","start":58.6,"end":59.1,"sentiment":"neutral","sentiment_score":-0.012086931616067886}],"sentiment":"neutral","sentiment_score":-0.012086931616067886,"channel":1,"num_words":1,"start":58.6,"end":59.1},{"sentences":[{"text":"So I can let you know what that's about.","start":58.769997,"end":61.17,"sentiment":"neutral","sentiment_score":0.0034154742542240354},{"text":"We were","start":61.17,"end":62.07,"sentiment":"neutral","sentiment_score":-0.028924579732120037}],"sentiment":"neutral","sentiment_score":-0.002464535561474887,"channel":0,"num_words":11,"start":58.769997,"end":62.07},{"sentences":[{"text":"Yep.","start":61.88,"end":62.38,"sentiment":"neutral","sentiment_score":-0.027968809008598328}],"sentiment":"neutral","sentiment_score":-0.027968809008598328,"channel":1,"num_words":1,"start":61.88,"end":62.38},{"sentences":[{"text":"trying to get resolved.","start":62.129997,"end":63.43,"sentiment":"neutral","sentiment_score":-0.04917867016047239},{"text":"The the the two things that you had were getting a login access to your investment account.","start":63.57,"end":69.57,"sentiment":"neutral","sentiment_score":-0.031204508836655057},{"text":"Is that correct?","start":69.57,"end":70.39,"sentiment":"neutral","sentiment_score":0.016155611102779705}],"sentiment":"neutral","sentiment_score":-0.028280187398195267,"channel":0,"num_words":24,"start":62.129997,"end":70.39},{"sentences":[{"text":"That's correct.","start":70.775,"end":71.335,"sentiment":"neutral","sentiment_score":0.035064106807112694},{"text":"Yes.","start":71.335,"end":71.835,"sentiment":"neutral","sentiment_score":0.03454131633043289}],"sentiment":"neutral","sentiment_score":0.03488984331488609,"channel":1,"num_words":3,"start":70.775,"end":71.835},{"sentences":[{"text":"And primary contact listed on the account, getting that switched over potentially as well.","start":72.345,"end":76.58501,"sentiment":"neutral","sentiment_score":0.021092924688543593},{"text":"Was that the two main 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our staff members was on the phone to Hub twenty four this morning just confirming a few extra things just","start":85.61,"end":92.329994,"sentiment":"neutral","sentiment_score":0.06423599662428553}],"sentiment":"neutral","sentiment_score":0.0658315117584496,"channel":0,"num_words":41,"start":79.785,"end":92.329994},{"sentences":[{"text":"Yep.","start":92.25,"end":92.75,"sentiment":"neutral","sentiment_score":0.011798962950706482}],"sentiment":"neutral","sentiment_score":0.011798962950706482,"channel":1,"num_words":1,"start":92.25,"end":92.75},{"sentences":[{"text":"in terms of who has to sign, like, yada yada yada.","start":92.329994,"end":95.47,"sentiment":"neutral","sentiment_score":0.008588564582169056},{"text":"And the kind person on Hub literally said to the staff member, oh, Ben's got a super login.","start":95.53,"end":102.885,"sentiment":"positive","sentiment_score":0.3532503056857321},{"text":"So if he wants login access to his investment account, I can just link it, and they 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They discuss login access for Ben's investment account and confirm the need for two authorities to change the account. The adviser will follow up with Ben soon and get back to him."},"intents":{"segments":[{"text":"I just quickly do the usual security Sure. check with you, mate?","start_word":78,"end_word":89,"intents":[{"intent":"Provide security information","confidence_score":0.029287826}]},{"text":"Mate, could you just confirm your date of birth and address, please?","start_word":113,"end_word":124,"intents":[{"intent":"Confirm identity","confidence_score":0.28833586}]},{"text":"That's twenty fifth to twelve nine ninety one and Yep. 281 Church Lane, Crossroads.","start_word":125,"end_word":138,"intents":[{"intent":"Provide address","confidence_score":0.0149874035}]},{"text":"The the the two things that you had were getting a login access to your investment account. Is that correct?","start_word":186,"end_word":205,"intents":[{"intent":"Assist with login access","confidence_score":0.0017373972}]},{"text":"And primary contact listed on the account, getting that switched over potentially as well. Was that the two main things? That's correct.","start_word":209,"end_word":230,"intents":[{"intent":"Confirm contact","confidence_score":0.0011946128}]},{"text":"Does Hailey still have access to that login? Yeah.","start_word":345,"end_word":353,"intents":[{"intent":"Access account","confidence_score":0.20040293}]},{"text":"And I haven't been able to finalize any other changes as yet.","start_word":391,"end_word":402,"intents":[{"intent":"Finalize changes","confidence_score":0.12063027}]},{"text":"sure what can and can't be changed without your authorization. Yeah.","start_word":474,"end_word":484,"intents":[{"intent":"Change authorization","confidence_score":0.02753583}]},{"text":"So, So mate, if you I'll can if you can just yeah. ensure that and get back to me today on that, Yep. and possibly within the next hour would be greatly appreciated because Hayley cannot have access to any of that on her own. Yeah. Yep. No. That's totally fine, mate. I will I'll get on to that now, and we'll get back to you soon. No. Perfect.","start_word":498,"end_word":566,"intents":[{"intent":"Get back to speaker","confidence_score":0.026432132}]}]},"sentiments":{"segments":[{"text":"Hello. Ben speaking.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.033033475279808044},{"text":"Good morning, Ben. Happy Friday.","start_word":3,"end_word":7,"sentiment":"positive","sentiment_score":0.4755222201347351},{"text":"It's Tommy here, senior adviser from both of you, mate. How are you doing?","start_word":8,"end_word":21,"sentiment":"neutral","sentiment_score":0.2792844772338867},{"text":"Good. Thanks.","start_word":22,"end_word":23,"sentiment":"positive","sentiment_score":0.44957250356674194},{"text":"How are you?","start_word":24,"end_word":26,"sentiment":"neutral","sentiment_score":0.2723890542984009},{"text":"Mate, living the dream. It's a fantastic cool sunny day.","start_word":27,"end_word":36,"sentiment":"positive","sentiment_score":0.6157609224319458},{"text":"What about your end? Yes.","start_word":37,"end_word":41,"sentiment":"neutral","sentiment_score":0.21052877604961395},{"text":"Beautiful. That is alright.","start_word":42,"end_word":45,"sentiment":"positive","sentiment_score":0.39308562874794006},{"text":"Alright.","start_word":46,"end_word":46,"sentiment":"neutral","sentiment_score":0.251200795173645},{"text":"Great to hear. Great to hear.","start_word":47,"end_word":52,"sentiment":"positive","sentiment_score":0.45640578866004944},{"text":"I'm just giving you a quick call to go over the the text message you received from Hub twenty four. Do you mind if Yes. I just quickly do the usual security Sure. check with you, mate? Yep.","start_word":53,"end_word":90,"sentiment":"neutral","sentiment_score":0.08185892552137375},{"text":"Thank you so much.","start_word":91,"end_word":94,"sentiment":"positive","sentiment_score":0.3783735930919647},{"text":"Now I'm registered with Advicus Advisor at 1273105. The calls are always recorded for training and quality purposes. Mate, could you just confirm your date of birth and address, please? That's twenty fifth to twelve nine ninety one and Yep. 281 Church Lane, Crossroads. Sensational.","start_word":95,"end_word":139,"sentiment":"neutral","sentiment_score":0.045777831226587296},{"text":"Thank you for that, Ben.","start_word":140,"end_word":144,"sentiment":"positive","sentiment_score":0.35839441418647766},{"text":"Mate, you just got a bit of a text message earlier from Hub about account linking. Is that correct? Yeah. About linking some Yeah. accounts. So I can let you know what that's about. We were Yep. trying to get resolved. The the the two things that you had were getting a login access to your investment account. Is that correct? That's correct. Yes. And primary contact listed on the account, getting that switched over potentially as well. Was that the two main things? That's correct. Yes. Yep. Sweet. So I've been trying to get through and and get all that worked out in the background. One of our staff members was on the phone to Hub twenty four this morning just confirming a few extra things just Yep. in terms of who has to sign, like, yada yada yada.","start_word":145,"end_word":284,"sentiment":"neutral","sentiment_score":0.025170058012008667},{"text":"And the kind person on Hub literally said to the staff member, oh, Ben's got a super login.","start_word":285,"end_word":302,"sentiment":"positive","sentiment_score":0.3707716763019562},{"text":"So if he wants login access to his investment account, I can just link it, and they just did it then and there on Yeah. the phone. Yeah. Okay. So So that nothing that's to panic that's about. yeah. No. That's fine. Does Hailey still have access to that login? Yeah. Yep. It would still have access to login at this point. Okay. No So worries. all that's done is you can have both people can have login, so that's easy enough, getting that Yep. second person added. And I haven't been able to finalize any other changes as yet. No. That's alright. As long as it's talked to authorities to to see if it's just to change anything on the account. Yeah. That's what I'm trying to confirm because it's really strange. Most everything, it says through signatures required, but the account Yep. login says any one person to sign. So we've just been on the phone for them. That's part of what we were asking them, just making Okay. sure what can and can't be changed without your authorization. Yeah. No. Because every everything needs two authorities to change. Yep. Yep. Absolutely. Perfect. So, So mate, if you I'll can if you can just yeah. ensure that and get back to me today on that, Yep. and possibly within the next hour would be greatly appreciated because Hayley cannot have access to any of that on her own. Yeah. Yep. No. That's totally fine, mate. I will I'll get on to that now, and we'll get back to you soon. No.","start_word":303,"end_word":565,"sentiment":"neutral","sentiment_score":0.023105135187506676},{"text":"Perfect. Thank you very much, man. Thank you.","start_word":566,"end_word":573,"sentiment":"positive","sentiment_score":0.5157506465911865},{"text":"Talk to you soon, man. Talk to you. Bye.","start_word":574,"end_word":582,"sentiment":"neutral","sentiment_score":0.15852771699428558}],"average":{"sentiment":"neutral","sentiment_score":0.08861703940638453}}}}