{"metadata":{"transaction_key":"deprecated","request_id":"019fef40-3ffa-75c3-80b1-0494a903dbcc","sha256":"6e50841664cda09e4e9a7cd220923fdc444ff64110ea4de1bab64b5175a839d7","created":"2026-08-11T05:16:34.652Z","duration":358.41592,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":759,"output_tokens":76},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":859,"output_tokens":861},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":859,"output_tokens":33}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good afternoon. This is Maureen from Airtel. Yeah. Mhmm. Mhmm. Yeah. Have does the credentials on your router match what's on the router's interface? Okay. Let me just check your account. Is it okay if you send us a screenshot for us to have a reference Of the the credentials? Okay. Yeah. But first, to have a reference, can you send a screenshot of the router's interface? Yeah. But checking checking is now haven't received anything with the screenshot yet. Yeah. I can only see here the pictures of yours the setup, the back, front details of the router. There's no screenshot yet. Okay. I'll just wait for it. Yeah. Unfortunately, I haven't received an email. Is it okay if you resend it again now? At orangement dot airtel dot net dot a u. Mhmm. Or just reply. Yeah. Yeah. Or just reply to the email instruction that I sent you. Okay. Thank you. Not yet. Okay. Hang on here. Just received it. Is it okay if I put you on hold? Let me just review the picture. Okay. Hello, Oussaf? Yeah. So after you enter this did you enter this username and password or it's already there? And does it says any error message after you entered it? It just saved. There's no unlike error or successful. Okay. I see. So what I'm going to do now is I'll report this to the network team for them to check since, yeah, there seems to be no issue with the router since, you entered the credentials correctly, but still, the Internet connection did not establish. And we did, reboot the router and the network side as well, but still doesn't work. So we'll, forward and escalate this one to the network team. Then is it okay if I get back to you once I hear an update from them via e I'll email you again, yeah, or give you a callback. Okay. So I have sorry for the inconvenience. Yeah. Welcome. Bye.","confidence":0.9951172,"words":[{"word":"hello","start":1.92,"end":2.32,"confidence":0.9707031,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.19956257939338684},{"word":"good","start":2.32,"end":2.56,"confidence":0.9951172,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4716070890426636},{"word":"afternoon","start":2.56,"end":3.04,"confidence":0.9995117,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.36602023243904114},{"word":"this","start":3.04,"end":3.1999998,"confidence":0.9951172,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.2440655380487442},{"word":"is","start":3.1999998,"end":3.36,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.243719220161438},{"word":"maureen","start":3.36,"end":3.86,"confidence":0.9494629,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.34123533964157104},{"word":"from","start":4.24,"end":4.56,"confidence":0.9892578,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.23165585100650787},{"word":"airtel","start":4.56,"end":5.06,"confidence":0.9909668,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":0.24924984574317932},{"word":"yeah","start":6.0,"end":6.5,"confidence":0.9650879,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11169950664043428},{"word":"mhmm","start":7.6,"end":8.1,"confidence":0.88427734,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.012126853689551352},{"word":"mhmm","start":12.24,"end":12.74,"confidence":0.8689575,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.07944761216640472},{"word":"yeah","start":15.785,"end":16.285,"confidence":0.85009766,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03558160364627838},{"word":"have","start":17.145,"end":17.645,"confidence":0.8774414,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.03963261842727661},{"word":"does","start":18.345,"end":18.585,"confidence":0.9667969,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.03218141943216324},{"word":"the","start":18.585,"end":18.744999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.038311928510665894},{"word":"credentials","start":18.744999,"end":19.244999,"confidence":0.9980469,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":-0.020494762808084488},{"word":"on","start":19.465,"end":19.705,"confidence":0.9667969,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.018555384129285812},{"word":"your","start":19.705,"end":19.865,"confidence":0.9902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.011955004185438156},{"word":"router","start":19.865,"end":20.365,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.051265329122543335},{"word":"match","start":20.425,"end":20.744999,"confidence":0.99609375,"punctuated_word":"match","sentiment":"neutral","sentiment_score":0.012788817286491394},{"word":"what's","start":20.744999,"end":21.244999,"confidence":0.9951172,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.016491439193487167},{"word":"on","start":22.664999,"end":22.904999,"confidence":0.9760742,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.013051893562078476},{"word":"the","start":22.904999,"end":23.224998,"confidence":0.9760742,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02492563799023628},{"word":"router's","start":23.224998,"end":23.625,"confidence":0.9746094,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":-0.023111186921596527},{"word":"interface","start":23.625,"end":24.125,"confidence":0.99853516,"punctuated_word":"interface?","sentiment":"neutral","sentiment_score":-0.003692790865898132},{"word":"okay","start":28.15,"end":28.470001,"confidence":0.96972656,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09796901792287828},{"word":"let","start":28.470001,"end":28.710001,"confidence":0.99316406,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.11625057458877563},{"word":"me","start":28.710001,"end":28.87,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.13001519441604614},{"word":"just","start":28.87,"end":29.19,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.16145998239517212},{"word":"check","start":29.19,"end":29.51,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.12999236583709717},{"word":"your","start":29.51,"end":29.83,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.13230985403060913},{"word":"account","start":29.83,"end":30.33,"confidence":1.0,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.1569664031267166},{"word":"is","start":33.03,"end":33.190002,"confidence":0.5385742,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.20230633020401},{"word":"it","start":33.190002,"end":33.35,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.23155254125595093},{"word":"okay","start":33.35,"end":33.75,"confidence":0.99902344,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.21987512707710263},{"word":"if","start":33.75,"end":33.91,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2230902761220932},{"word":"you","start":33.91,"end":34.15,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13402006030082703},{"word":"send","start":34.15,"end":34.39,"confidence":0.9970703,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.12060555815696716},{"word":"us","start":34.39,"end":34.63,"confidence":0.9667969,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.16904452443122864},{"word":"a","start":34.63,"end":34.79,"confidence":0.94140625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.16201210021972656},{"word":"screenshot","start":34.79,"end":35.29,"confidence":0.9921875,"punctuated_word":"screenshot","sentiment":"neutral","sentiment_score":0.0661296397447586},{"word":"for","start":35.43,"end":35.75,"confidence":0.99609375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.15140879154205322},{"word":"us","start":35.75,"end":35.99,"confidence":0.90771484,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.12999427318572998},{"word":"to","start":35.99,"end":36.15,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.14370551705360413},{"word":"have","start":36.15,"end":36.39,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.09931163489818572},{"word":"a","start":36.39,"end":36.55,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10372807085514069},{"word":"reference","start":36.55,"end":37.05,"confidence":1.0,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.06609703600406647},{"word":"of","start":42.145,"end":42.645,"confidence":0.83251953,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":-0.00016053393483161926},{"word":"the","start":42.934998,"end":43.184998,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0030924566090106964},{"word":"the","start":43.184998,"end":43.344997,"confidence":0.8588867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0032336246222257614},{"word":"credentials","start":43.344997,"end":43.844997,"confidence":0.92822266,"punctuated_word":"credentials?","sentiment":"neutral","sentiment_score":-0.0052139852195978165},{"word":"okay","start":58.05,"end":58.37,"confidence":0.7322998,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01165180467069149},{"word":"yeah","start":58.37,"end":58.69,"confidence":0.9609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02446627989411354},{"word":"but","start":58.69,"end":59.19,"confidence":0.99609375,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.013866469264030457},{"word":"first","start":59.329998,"end":59.73,"confidence":0.7102051,"punctuated_word":"first,","sentiment":"neutral","sentiment_score":0.010770581662654877},{"word":"to","start":59.73,"end":59.89,"confidence":0.93847656,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02459757961332798},{"word":"have","start":59.89,"end":60.129997,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03079189546406269},{"word":"a","start":60.129997,"end":60.29,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.026244033128023148},{"word":"reference","start":60.29,"end":60.79,"confidence":0.9345703,"punctuated_word":"reference,","sentiment":"neutral","sentiment_score":0.021007398143410683},{"word":"can","start":61.25,"end":61.489998,"confidence":0.9375,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05153175815939903},{"word":"you","start":61.489998,"end":61.649998,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03630293905735016},{"word":"send","start":61.649998,"end":61.809998,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.029002051800489426},{"word":"a","start":61.809998,"end":61.969997,"confidence":0.7734375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.029499640688300133},{"word":"screenshot","start":61.969997,"end":62.469997,"confidence":0.9970703,"punctuated_word":"screenshot","sentiment":"neutral","sentiment_score":0.00849062204360962},{"word":"of","start":62.93,"end":63.09,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.016150128096342087},{"word":"the","start":63.09,"end":63.329998,"confidence":0.96875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011878520250320436},{"word":"router's","start":63.329998,"end":63.809998,"confidence":0.9707031,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":0.01290031149983406},{"word":"interface","start":63.809998,"end":64.31,"confidence":0.9980469,"punctuated_word":"interface?","sentiment":"neutral","sentiment_score":0.012060591019690037},{"word":"yeah","start":72.585,"end":72.905,"confidence":0.7697754,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0012150825932621956},{"word":"but","start":72.905,"end":73.405,"confidence":0.99121094,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.01977803371846676},{"word":"checking","start":74.424995,"end":74.924995,"confidence":0.73779297,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":-0.038514722138643265},{"word":"checking","start":76.905,"end":77.405,"confidence":0.92578125,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":-0.14730271697044373},{"word":"is","start":77.465,"end":77.704994,"confidence":0.7402344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.252207487821579},{"word":"now","start":77.704994,"end":78.204994,"confidence":0.7114258,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.3103664219379425},{"word":"haven't","start":79.225,"end":79.725,"confidence":0.9128418,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.26092439889907837},{"word":"received","start":80.024994,"end":80.524994,"confidence":0.95947266,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.31184452772140503},{"word":"anything","start":80.585,"end":81.064995,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.2634206712245941},{"word":"with","start":81.064995,"end":81.305,"confidence":0.95410156,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.212141215801239},{"word":"the","start":81.305,"end":81.384995,"confidence":0.9091797,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2244312614202499},{"word":"screenshot","start":81.384995,"end":81.884995,"confidence":0.9941406,"punctuated_word":"screenshot","sentiment":"neutral","sentiment_score":-0.1322127729654312},{"word":"yet","start":82.024994,"end":82.524994,"confidence":0.984375,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.17647695541381836},{"word":"yeah","start":97.815,"end":98.315,"confidence":0.9001465,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.003932477906346321},{"word":"i","start":101.335,"end":101.575,"confidence":0.86279297,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03688235580921173},{"word":"can","start":101.575,"end":101.815,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.07497439533472061},{"word":"only","start":101.815,"end":102.135,"confidence":0.99902344,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.04778117313981056},{"word":"see","start":102.135,"end":102.375,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.01672528311610222},{"word":"here","start":102.375,"end":102.695,"confidence":0.9970703,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.012564606964588164},{"word":"the","start":102.695,"end":103.015,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04032218083739281},{"word":"pictures","start":103.015,"end":103.494995,"confidence":0.99902344,"punctuated_word":"pictures","sentiment":"neutral","sentiment_score":-0.03958893194794655},{"word":"of","start":103.494995,"end":103.655,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.043653033673763275},{"word":"yours","start":103.655,"end":104.055,"confidence":0.59277344,"punctuated_word":"yours","sentiment":"neutral","sentiment_score":-0.01915331184864044},{"word":"the","start":104.135,"end":104.375,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0006513968110084534},{"word":"setup","start":104.375,"end":104.875,"confidence":0.7077637,"punctuated_word":"setup,","sentiment":"neutral","sentiment_score":0.007550355046987534},{"word":"the","start":106.854996,"end":107.354996,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.019169002771377563},{"word":"back","start":107.975,"end":108.375,"confidence":0.71520996,"punctuated_word":"back,","sentiment":"neutral","sentiment_score":-0.023900212720036507},{"word":"front","start":108.375,"end":108.775,"confidence":0.7553711,"punctuated_word":"front","sentiment":"neutral","sentiment_score":-0.020952321588993073},{"word":"details","start":108.775,"end":109.255,"confidence":0.9770508,"punctuated_word":"details","sentiment":"neutral","sentiment_score":0.006665162742137909},{"word":"of","start":109.255,"end":109.415,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.01345626264810562},{"word":"the","start":109.415,"end":109.655,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02691752091050148},{"word":"router","start":109.655,"end":110.155,"confidence":0.99560547,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.03511085733771324},{"word":"there's","start":111.655,"end":112.055,"confidence":0.9699707,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.02645084634423256},{"word":"no","start":112.055,"end":112.555,"confidence":0.9980469,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.06769505888223648},{"word":"screenshot","start":112.615,"end":113.115,"confidence":0.92333984,"punctuated_word":"screenshot","sentiment":"neutral","sentiment_score":-0.0850881040096283},{"word":"yet","start":115.95,"end":116.45,"confidence":0.99316406,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.04369033128023147},{"word":"okay","start":116.509995,"end":117.009995,"confidence":0.9885254,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.006586410105228424},{"word":"i'll","start":117.149994,"end":117.39,"confidence":0.99609375,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.0030411917250603437},{"word":"just","start":117.39,"end":117.63,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.007493063807487488},{"word":"wait","start":117.63,"end":117.869995,"confidence":1.0,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.0023287907242774963},{"word":"for","start":117.869995,"end":118.03,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.002947300672531128},{"word":"it","start":118.03,"end":118.53,"confidence":0.99853516,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.0007865000516176224},{"word":"yeah","start":125.564995,"end":125.805,"confidence":0.76416016,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.16075026988983154},{"word":"unfortunately","start":125.805,"end":126.305,"confidence":0.99316406,"punctuated_word":"Unfortunately,","sentiment":"negative","sentiment_score":-0.4041870832443238},{"word":"i","start":126.604996,"end":126.765,"confidence":0.98828125,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.35455891489982605},{"word":"haven't","start":126.765,"end":127.085,"confidence":1.0,"punctuated_word":"haven't","sentiment":"negative","sentiment_score":-0.3994530737400055},{"word":"received","start":127.085,"end":127.564995,"confidence":0.98095703,"punctuated_word":"received","sentiment":"negative","sentiment_score":-0.5972367525100708},{"word":"an","start":127.564995,"end":127.725,"confidence":0.9667969,"punctuated_word":"an","sentiment":"negative","sentiment_score":-0.4162718951702118},{"word":"email","start":127.725,"end":128.045,"confidence":0.99902344,"punctuated_word":"email.","sentiment":"negative","sentiment_score":-0.475086122751236},{"word":"is","start":128.045,"end":128.285,"confidence":0.9980469,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.24672286212444303},{"word":"it","start":128.285,"end":128.36499,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2027363479137421},{"word":"okay","start":128.36499,"end":128.605,"confidence":0.9980469,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":-0.18200728297233584},{"word":"if","start":128.605,"end":128.765,"confidence":0.98291016,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.2556653618812561},{"word":"you","start":128.765,"end":128.925,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.27048730850219727},{"word":"resend","start":128.925,"end":129.245,"confidence":0.8520508,"punctuated_word":"resend","sentiment":"neutral","sentiment_score":-0.30781400203704834},{"word":"it","start":129.245,"end":129.745,"confidence":1.0,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.3659590184688568},{"word":"again","start":130.125,"end":130.525,"confidence":0.98095703,"punctuated_word":"again","sentiment":"negative","sentiment_score":-0.34434813261032104},{"word":"now","start":130.525,"end":131.025,"confidence":0.90478516,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.06694306433200836},{"word":"at","start":131.64499,"end":132.14499,"confidence":0.8540039,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.03807997703552246},{"word":"orangement","start":132.44499,"end":132.94499,"confidence":0.28430176,"punctuated_word":"orangement","sentiment":"neutral","sentiment_score":0.04465961456298828},{"word":"dot","start":133.08499,"end":133.245,"confidence":0.5488281,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.0376286581158638},{"word":"airtel","start":133.245,"end":133.745,"confidence":0.62809247,"punctuated_word":"airtel","sentiment":"neutral","sentiment_score":0.03542757034301758},{"word":"dot","start":133.805,"end":134.045,"confidence":1.0,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.04286334663629532},{"word":"net","start":134.045,"end":134.285,"confidence":0.9980469,"punctuated_word":"net","sentiment":"neutral","sentiment_score":0.03751740604639053},{"word":"dot","start":134.285,"end":134.44499,"confidence":0.9863281,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.04352322965860367},{"word":"a","start":134.44499,"end":134.605,"confidence":0.88427734,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03609885275363922},{"word":"u","start":134.605,"end":135.105,"confidence":0.7663574,"punctuated_word":"u.","sentiment":"neutral","sentiment_score":0.055906422436237335},{"word":"mhmm","start":138.845,"end":139.165,"confidence":0.98413086,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.05532678961753845},{"word":"or","start":139.165,"end":139.485,"confidence":0.99316406,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.03379585221409798},{"word":"just","start":139.485,"end":139.985,"confidence":0.97802734,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.031596589833498},{"word":"reply","start":140.205,"end":140.705,"confidence":0.86083984,"punctuated_word":"reply.","sentiment":"neutral","sentiment_score":0.027723278850317},{"word":"yeah","start":143.6,"end":144.08,"confidence":0.92993164,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03665954619646072},{"word":"yeah","start":144.08,"end":144.58,"confidence":0.9880371,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04215453565120697},{"word":"or","start":144.88,"end":145.12001,"confidence":0.9951172,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.043262869119644165},{"word":"just","start":145.12001,"end":145.36,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04406946524977684},{"word":"reply","start":145.36,"end":145.86,"confidence":0.86865234,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":0.06384523212909698},{"word":"to","start":146.08,"end":146.32,"confidence":0.984375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0801861509680748},{"word":"the","start":146.32,"end":146.8,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08917225897312164},{"word":"email","start":146.8,"end":147.3,"confidence":0.99902344,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.08671261370182037},{"word":"instruction","start":147.36,"end":147.86,"confidence":0.9951172,"punctuated_word":"instruction","sentiment":"neutral","sentiment_score":0.06416356563568115},{"word":"that","start":148.0,"end":148.24,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0895000621676445},{"word":"i","start":148.24,"end":148.40001,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0805152952671051},{"word":"sent","start":148.40001,"end":148.64,"confidence":0.9921875,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.07498017698526382},{"word":"you","start":148.64,"end":149.14,"confidence":0.97558594,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.07708539068698883},{"word":"okay","start":175.19,"end":175.69,"confidence":0.9086914,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.24927684664726257},{"word":"thank","start":177.43001,"end":177.75,"confidence":0.99121094,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5478238463401794},{"word":"you","start":177.75,"end":178.25,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3920218050479889},{"word":"not","start":227.43,"end":227.90999,"confidence":0.5078125,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.062190942466259},{"word":"yet","start":227.90999,"end":228.40999,"confidence":0.99853516,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.04979715123772621},{"word":"okay","start":233.59,"end":234.09,"confidence":0.96972656,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.004283590242266655},{"word":"hang","start":234.15,"end":234.39,"confidence":1.0,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.01039908453822136},{"word":"on","start":234.39,"end":234.62999,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.009944286197423937},{"word":"here","start":234.62999,"end":235.12999,"confidence":0.98706055,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.03504815325140953},{"word":"just","start":235.43,"end":235.75,"confidence":0.95703125,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.0855996161699295},{"word":"received","start":235.75,"end":236.06999,"confidence":0.9404297,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.16330721974372864},{"word":"it","start":236.06999,"end":236.56999,"confidence":0.99853516,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.1233370676636696},{"word":"is","start":236.70999,"end":236.79,"confidence":0.89453125,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.07054340839385986},{"word":"it","start":236.79,"end":236.95,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.13115999102592468},{"word":"okay","start":236.95,"end":237.18999,"confidence":0.99902344,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.08978445827960968},{"word":"if","start":237.18999,"end":237.26999,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05911602824926376},{"word":"i","start":237.26999,"end":237.43,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03907284513115883},{"word":"put","start":237.43,"end":237.59,"confidence":0.9941406,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.01310274749994278},{"word":"you","start":237.59,"end":237.67,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02230095863342285},{"word":"on","start":237.67,"end":237.82999,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.015078574419021606},{"word":"hold","start":237.82999,"end":237.98999,"confidence":0.9975586,"punctuated_word":"hold?","sentiment":"neutral","sentiment_score":0.025931045413017273},{"word":"let","start":237.98999,"end":238.15,"confidence":0.9902344,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.02621513605117798},{"word":"me","start":238.15,"end":238.31,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.028623726218938828},{"word":"just","start":238.31,"end":238.46999,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.022401247173547745},{"word":"review","start":238.46999,"end":238.79,"confidence":0.9633789,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.041731107980012894},{"word":"the","start":238.79,"end":238.95,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06925773620605469},{"word":"picture","start":238.95,"end":239.45,"confidence":1.0,"punctuated_word":"picture.","sentiment":"neutral","sentiment_score":0.08376415073871613},{"word":"okay","start":239.90999,"end":240.40999,"confidence":0.9785156,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.056272171437740326},{"word":"hello","start":259.46,"end":259.94,"confidence":0.7885742,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.051638029515743256},{"word":"oussaf","start":259.94,"end":260.44,"confidence":0.5406494,"punctuated_word":"Oussaf?","sentiment":"neutral","sentiment_score":0.054415859282016754},{"word":"yeah","start":262.02,"end":262.25998,"confidence":0.7873535,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03168188035488129},{"word":"so","start":262.25998,"end":262.66,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.01316656358540058},{"word":"after","start":262.66,"end":262.97998,"confidence":0.9941406,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.011947961524128914},{"word":"you","start":262.97998,"end":263.13998,"confidence":0.92089844,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01526760309934616},{"word":"enter","start":263.13998,"end":263.63998,"confidence":0.8569336,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":0.01593766175210476},{"word":"this","start":264.02,"end":264.18,"confidence":0.72314453,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.019814493134617805},{"word":"did","start":264.74,"end":265.06,"confidence":0.99902344,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.005814883857965469},{"word":"you","start":265.06,"end":265.3,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.007344381883740425},{"word":"enter","start":265.3,"end":265.69998,"confidence":0.99902344,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":0.010231561958789824},{"word":"this","start":265.69998,"end":266.19998,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.01693369448184967},{"word":"username","start":266.34,"end":266.84,"confidence":0.9892578,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.03677714243531227},{"word":"and","start":266.9,"end":267.06,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.006737377494573593},{"word":"password","start":267.06,"end":267.53998,"confidence":1.0,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.028081800788640976},{"word":"or","start":267.53998,"end":267.69998,"confidence":0.4597168,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.005300974473357201},{"word":"it's","start":267.69998,"end":268.02,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.011131957173347471},{"word":"already","start":268.02,"end":268.41998,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.020671237260103226},{"word":"there","start":268.41998,"end":268.91998,"confidence":0.99902344,"punctuated_word":"there?","sentiment":"neutral","sentiment_score":0.0068254368379712105},{"word":"and","start":272.645,"end":272.965,"confidence":0.9580078,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.05167917162179947},{"word":"does","start":272.965,"end":273.205,"confidence":0.9863281,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.06102433800697327},{"word":"it","start":273.205,"end":273.365,"confidence":0.97802734,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0720733180642128},{"word":"says","start":273.365,"end":273.605,"confidence":0.92822266,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.05642089247703552},{"word":"any","start":273.605,"end":273.925,"confidence":0.93847656,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.0847325325012207},{"word":"error","start":273.925,"end":274.245,"confidence":0.99902344,"punctuated_word":"error","sentiment":"neutral","sentiment_score":-0.075009286403656},{"word":"message","start":274.245,"end":274.745,"confidence":0.99902344,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.08180012553930283},{"word":"after","start":274.805,"end":275.125,"confidence":0.99902344,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.06503608822822571},{"word":"you","start":275.125,"end":275.285,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07138034701347351},{"word":"entered","start":275.285,"end":275.685,"confidence":0.9980469,"punctuated_word":"entered","sentiment":"neutral","sentiment_score":-0.0564582459628582},{"word":"it","start":275.685,"end":276.185,"confidence":0.99902344,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.06451535224914551},{"word":"it","start":280.005,"end":280.165,"confidence":0.9472656,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.0249328576028347},{"word":"just","start":280.165,"end":280.665,"confidence":0.88671875,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.01330854743719101},{"word":"saved","start":280.725,"end":281.22,"confidence":0.8823242,"punctuated_word":"saved.","sentiment":"neutral","sentiment_score":-0.032864559441804886},{"word":"there's","start":285.38,"end":285.7,"confidence":0.98461914,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":0.2880884110927582},{"word":"no","start":285.7,"end":286.02,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.24417492747306824},{"word":"unlike","start":286.02,"end":286.42,"confidence":0.78271484,"punctuated_word":"unlike","sentiment":"neutral","sentiment_score":0.2366238832473755},{"word":"error","start":286.42,"end":286.82,"confidence":0.9941406,"punctuated_word":"error","sentiment":"positive","sentiment_score":0.3761422634124756},{"word":"or","start":286.82,"end":287.14,"confidence":0.99316406,"punctuated_word":"or","sentiment":"positive","sentiment_score":0.3689740002155304},{"word":"successful","start":287.14,"end":287.64,"confidence":0.96606445,"punctuated_word":"successful.","sentiment":"positive","sentiment_score":0.4544978141784668},{"word":"okay","start":305.155,"end":305.395,"confidence":0.70654297,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08788657188415527},{"word":"i","start":305.395,"end":305.555,"confidence":0.9741211,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04255945235490799},{"word":"see","start":305.555,"end":305.94,"confidence":0.9995117,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.047900743782520294},{"word":"so","start":306.1,"end":306.34,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0498250275850296},{"word":"what","start":306.34,"end":306.42,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.04465791583061218},{"word":"i'm","start":306.42,"end":306.82,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.026369936764240265},{"word":"going","start":306.82,"end":307.3,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.05566178262233734},{"word":"to","start":307.3,"end":307.46,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04700921848416328},{"word":"do","start":307.46,"end":307.62,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.03967259079217911},{"word":"now","start":307.62,"end":307.86002,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.05644939839839935},{"word":"is","start":307.86002,"end":308.18,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04396233335137367},{"word":"i'll","start":308.18,"end":308.42,"confidence":0.97753906,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.05337408185005188},{"word":"report","start":308.42,"end":308.82,"confidence":1.0,"punctuated_word":"report","sentiment":"neutral","sentiment_score":0.04116976261138916},{"word":"this","start":308.82,"end":308.98,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.011664800345897676},{"word":"to","start":308.98,"end":309.14,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.034250371158123016},{"word":"the","start":309.14,"end":309.38,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04131525009870529},{"word":"network","start":309.38,"end":309.78,"confidence":0.9970703,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.02399163693189621},{"word":"team","start":309.78,"end":310.28,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.004569627344608307},{"word":"for","start":310.9,"end":311.14,"confidence":0.98828125,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06381170451641083},{"word":"them","start":311.14,"end":311.46,"confidence":1.0,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.021721094846725464},{"word":"to","start":311.46,"end":311.7,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04794878885149956},{"word":"check","start":311.7,"end":312.2,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.040793269872665405},{"word":"since","start":312.58002,"end":313.08002,"confidence":0.6516113,"punctuated_word":"since,","sentiment":"neutral","sentiment_score":0.016607103869318962},{"word":"yeah","start":314.42,"end":314.74,"confidence":0.94189453,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.05866621807217598},{"word":"there","start":314.74,"end":315.22,"confidence":0.9980469,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.0874299556016922},{"word":"seems","start":315.22,"end":315.54,"confidence":0.9243164,"punctuated_word":"seems","sentiment":"neutral","sentiment_score":-0.11638906598091124},{"word":"to","start":315.54,"end":315.7,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10855699330568314},{"word":"be","start":315.7,"end":316.02,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1216663420200348},{"word":"no","start":316.02,"end":316.18,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.07380779832601547},{"word":"issue","start":316.18,"end":316.42,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.20786964893341064},{"word":"with","start":316.42,"end":316.66,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.2310326546430588},{"word":"the","start":316.66,"end":316.74,"confidence":0.82958984,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1345461905002594},{"word":"router","start":316.74,"end":317.22,"confidence":0.7368164,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.1177169904112816},{"word":"since","start":317.22,"end":317.54,"confidence":0.9753418,"punctuated_word":"since,","sentiment":"neutral","sentiment_score":-0.01098179817199707},{"word":"you","start":317.78,"end":317.94,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01022830605506897},{"word":"entered","start":317.94,"end":318.26,"confidence":0.89501953,"punctuated_word":"entered","sentiment":"neutral","sentiment_score":-0.03913266956806183},{"word":"the","start":318.26,"end":318.42,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04425346851348877},{"word":"credentials","start":318.42,"end":318.92,"confidence":1.0,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":-0.032647550106048584},{"word":"correctly","start":319.14,"end":319.62,"confidence":0.8701172,"punctuated_word":"correctly,","sentiment":"neutral","sentiment_score":0.0018987171351909635},{"word":"but","start":319.62,"end":319.86002,"confidence":0.9980469,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.07386193424463272},{"word":"still","start":319.86002,"end":320.36002,"confidence":0.5529785,"punctuated_word":"still,","sentiment":"neutral","sentiment_score":-0.20066434144973755},{"word":"the","start":321.01498,"end":321.255,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2835465669631958},{"word":"internet","start":321.255,"end":321.735,"confidence":0.9902344,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.30499356985092163},{"word":"connection","start":321.735,"end":322.215,"confidence":1.0,"punctuated_word":"connection","sentiment":"negative","sentiment_score":-0.4086683392524719},{"word":"did","start":322.215,"end":322.375,"confidence":1.0,"punctuated_word":"did","sentiment":"negative","sentiment_score":-0.3466931879520416},{"word":"not","start":322.375,"end":322.695,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.28291475772857666},{"word":"establish","start":322.695,"end":323.195,"confidence":0.96655273,"punctuated_word":"establish.","sentiment":"neutral","sentiment_score":-0.166866272687912},{"word":"and","start":323.975,"end":324.29498,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.058999739587306976},{"word":"we","start":324.29498,"end":324.535,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.06330450624227524},{"word":"did","start":324.535,"end":324.85498,"confidence":0.8486328,"punctuated_word":"did,","sentiment":"neutral","sentiment_score":-0.08200420439243317},{"word":"reboot","start":325.735,"end":326.235,"confidence":1.0,"punctuated_word":"reboot","sentiment":"neutral","sentiment_score":-0.12732991576194763},{"word":"the","start":326.29498,"end":326.695,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2357976883649826},{"word":"router","start":326.695,"end":327.175,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.1460098922252655},{"word":"and","start":327.175,"end":327.415,"confidence":0.98291016,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.11096441745758057},{"word":"the","start":327.415,"end":327.57498,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13030117750167847},{"word":"network","start":327.57498,"end":327.975,"confidence":0.9980469,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.1435389369726181},{"word":"side","start":327.975,"end":328.215,"confidence":0.62890625,"punctuated_word":"side","sentiment":"neutral","sentiment_score":-0.10505959391593932},{"word":"as","start":328.215,"end":328.375,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.08624051511287689},{"word":"well","start":328.375,"end":328.615,"confidence":0.9519043,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":-0.08781914412975311},{"word":"but","start":328.615,"end":328.775,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.1145484894514084},{"word":"still","start":328.775,"end":329.01498,"confidence":0.85498047,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.2892654836177826},{"word":"doesn't","start":329.01498,"end":329.41498,"confidence":0.9970703,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.20322680473327637},{"word":"work","start":329.41498,"end":329.91498,"confidence":0.96972656,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":-0.16824331879615784},{"word":"so","start":330.13498,"end":330.535,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.029550589621067047},{"word":"we'll","start":330.535,"end":330.935,"confidence":0.93652344,"punctuated_word":"we'll,","sentiment":"neutral","sentiment_score":0.0423179529607296},{"word":"forward","start":331.655,"end":332.055,"confidence":1.0,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":0.07045549899339676},{"word":"and","start":332.055,"end":332.29498,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04289940744638443},{"word":"escalate","start":332.29498,"end":332.775,"confidence":1.0,"punctuated_word":"escalate","sentiment":"neutral","sentiment_score":0.03718411177396774},{"word":"this","start":332.775,"end":332.935,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0231003537774086},{"word":"one","start":332.935,"end":333.095,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.00735357403755188},{"word":"to","start":333.095,"end":333.335,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04669024050235748},{"word":"the","start":333.335,"end":333.41498,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07322928309440613},{"word":"network","start":333.41498,"end":333.895,"confidence":1.0,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.03145698457956314},{"word":"team","start":333.895,"end":334.32,"confidence":0.97021484,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":0.053949207067489624},{"word":"then","start":334.64,"end":335.14,"confidence":0.9980469,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.0859658271074295},{"word":"is","start":335.2,"end":335.36002,"confidence":0.97265625,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07764942944049835},{"word":"it","start":335.36002,"end":335.52002,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1051717773079872},{"word":"okay","start":335.52002,"end":335.76,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.08952654153108597},{"word":"if","start":335.76,"end":336.0,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1261962354183197},{"word":"i","start":336.0,"end":336.08002,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07814054191112518},{"word":"get","start":336.08002,"end":336.32,"confidence":0.5517578,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.09017840772867204},{"word":"back","start":336.32,"end":336.48,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.0964324027299881},{"word":"to","start":336.48,"end":336.64,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10506249219179152},{"word":"you","start":336.64,"end":336.80002,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11085500568151474},{"word":"once","start":336.80002,"end":337.04,"confidence":0.99316406,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.11598222702741624},{"word":"i","start":337.04,"end":337.2,"confidence":0.96875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06517939269542694},{"word":"hear","start":337.2,"end":337.7,"confidence":0.9941406,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.10598137229681016},{"word":"an","start":338.0,"end":338.24002,"confidence":0.9370117,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.1045968532562256},{"word":"update","start":338.24002,"end":338.56,"confidence":0.99902344,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.10127906501293182},{"word":"from","start":338.56,"end":338.88,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.0702241063117981},{"word":"them","start":338.88,"end":339.38,"confidence":1.0,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.07461153715848923},{"word":"via","start":340.72,"end":341.04,"confidence":0.8691406,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.10444195568561554},{"word":"e","start":341.04,"end":341.2,"confidence":0.48583984,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.10539574921131134},{"word":"i'll","start":341.28,"end":341.68,"confidence":0.99365234,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0998098850250244},{"word":"email","start":341.68,"end":342.0,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.10488702356815338},{"word":"you","start":342.0,"end":342.5,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09315912425518036},{"word":"again","start":342.56,"end":343.06,"confidence":0.7590332,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.08394555747509003},{"word":"yeah","start":344.96002,"end":345.46002,"confidence":0.98999023,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.05171118676662445},{"word":"or","start":345.52002,"end":345.92,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.04805327951908112},{"word":"give","start":345.92,"end":346.16,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.03139327093958855},{"word":"you","start":346.16,"end":346.32,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03448225557804108},{"word":"a","start":346.32,"end":346.48,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.034808963537216187},{"word":"callback","start":346.48,"end":346.98,"confidence":0.95043945,"punctuated_word":"callback.","sentiment":"neutral","sentiment_score":0.03538729250431061},{"word":"okay","start":349.215,"end":349.715,"confidence":0.97802734,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.028383031487464905},{"word":"so","start":349.775,"end":349.85498,"confidence":0.4128418,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.10339866578578948},{"word":"i","start":349.85498,"end":350.01498,"confidence":0.7036133,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18306522071361545},{"word":"have","start":350.01498,"end":350.255,"confidence":0.3137207,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2280436009168625},{"word":"sorry","start":350.655,"end":350.975,"confidence":0.98291016,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.27905234694480896},{"word":"for","start":350.975,"end":351.215,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.32517725229263306},{"word":"the","start":351.215,"end":351.615,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2759275734424591},{"word":"inconvenience","start":351.615,"end":352.115,"confidence":0.9980469,"punctuated_word":"inconvenience.","sentiment":"neutral","sentiment_score":-0.20965449512004852},{"word":"yeah","start":355.935,"end":356.435,"confidence":0.9736328,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.42894092202186584},{"word":"welcome","start":356.495,"end":356.995,"confidence":0.91186523,"punctuated_word":"Welcome.","sentiment":"positive","sentiment_score":0.5388970375061035},{"word":"bye","start":357.055,"end":357.555,"confidence":0.99902344,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.09327620267868042}],"paragraphs":{"transcript":"\nHello. Good afternoon. This is Maureen from Airtel. Yeah. Mhmm.\n\nMhmm. Yeah. Have does the credentials on your router match what's on the router's interface? Okay. Let me just check your account.\n\nIs it okay if you send us a screenshot for us to have a reference Of the the credentials? Okay. Yeah. But first, to have a reference, can you send a screenshot of the router's interface? Yeah.\n\nBut checking checking is now haven't received anything with the screenshot yet. Yeah. I can only see here the pictures of yours the setup, the back, front details of the router. There's no screenshot yet. Okay.\n\nI'll just wait for it. Yeah. Unfortunately, I haven't received an email. Is it okay if you resend it again now? At orangement dot airtel dot net dot a u.\n\nMhmm. Or just reply. Yeah. Yeah. Or just reply to the email instruction that I sent you.\n\nOkay. Thank you. Not yet. Okay. Hang on here.\n\nJust received it. Is it okay if I put you on hold? Let me just review the picture. Okay. Hello, Oussaf?\n\nYeah. So after you enter this did you enter this username and password or it's already there? And does it says any error message after you entered it? It just saved. There's no unlike error or successful.\n\nOkay. I see. So what I'm going to do now is I'll report this to the network team for them to check since, yeah, there seems to be no issue with the router since, you entered the credentials correctly, but still, the Internet connection did not establish. And we did, reboot the router and the network side as well, but still doesn't work. So we'll, forward and escalate this one to the network team.\n\nThen is it okay if I get back to you once I hear an update from them via e I'll email you again, yeah, or give you a callback. Okay. So I have sorry for the inconvenience. Yeah. Welcome.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.32,"sentiment":"neutral","sentiment_score":0.19956257939338684},{"text":"Good afternoon.","start":2.32,"end":3.04,"sentiment":"positive","sentiment_score":0.41881366074085236},{"text":"This is Maureen from Airtel.","start":3.04,"end":5.06,"sentiment":"neutral","sentiment_score":0.26198515892028806},{"text":"Yeah.","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.11169950664043428},{"text":"Mhmm.","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":-0.012126853689551352}],"sentiment":"neutral","sentiment_score":0.2446688348427415,"num_words":10,"start":1.92,"end":8.1},{"sentences":[{"text":"Mhmm.","start":12.24,"end":12.74,"sentiment":"neutral","sentiment_score":-0.07944761216640472},{"text":"Yeah.","start":15.785,"end":16.285,"sentiment":"neutral","sentiment_score":-0.03558160364627838},{"text":"Have does the credentials on your router match what's on the router's interface?","start":17.145,"end":24.125,"sentiment":"neutral","sentiment_score":-0.02160619829709713},{"text":"Okay.","start":28.15,"end":28.470001,"sentiment":"neutral","sentiment_score":0.09796901792287828},{"text":"Let me just check your account.","start":28.470001,"end":30.33,"sentiment":"neutral","sentiment_score":0.1378323957324028}],"sentiment":"neutral","sentiment_score":0.024047890847379513,"num_words":22,"start":12.24,"end":30.33},{"sentences":[{"text":"Is it okay if you send us a screenshot for us to have a reference Of the the credentials?","start":33.03,"end":43.844997,"sentiment":"neutral","sentiment_score":0.11637794108767259},{"text":"Okay.","start":58.05,"end":58.37,"sentiment":"neutral","sentiment_score":0.01165180467069149},{"text":"Yeah.","start":58.37,"end":58.69,"sentiment":"neutral","sentiment_score":0.02446627989411354},{"text":"But first, to have a reference, can you send a screenshot of the router's interface?","start":58.69,"end":64.31,"sentiment":"neutral","sentiment_score":0.022339634659389655},{"text":"Yeah.","start":72.585,"end":72.905,"sentiment":"neutral","sentiment_score":0.0012150825932621956}],"sentiment":"neutral","sentiment_score":0.06982725858688354,"num_words":37,"start":33.03,"end":72.905},{"sentences":[{"text":"But checking checking is now haven't received anything with the screenshot yet.","start":72.905,"end":82.524994,"sentiment":"neutral","sentiment_score":-0.19580176550274095},{"text":"Yeah.","start":97.815,"end":98.315,"sentiment":"neutral","sentiment_score":0.003932477906346321},{"text":"I can only see here the pictures of yours the setup, the back, front details of the router.","start":101.335,"end":110.155,"sentiment":"neutral","sentiment_score":-0.025421518315043714},{"text":"There's no screenshot yet.","start":111.655,"end":116.45,"sentiment":"neutral","sentiment_score":-0.0557310851290822},{"text":"Okay.","start":116.509995,"end":117.009995,"sentiment":"neutral","sentiment_score":0.006586410105228424}],"sentiment":"neutral","sentiment_score":-0.08387816578356756,"num_words":36,"start":72.905,"end":117.009995},{"sentences":[{"text":"I'll just wait for it.","start":117.149994,"end":118.53,"sentiment":"neutral","sentiment_score":-0.002073253085836768},{"text":"Yeah.","start":125.564995,"end":125.805,"sentiment":"neutral","sentiment_score":-0.16075026988983154},{"text":"Unfortunately, I haven't received an email.","start":125.805,"end":128.045,"sentiment":"negative","sentiment_score":-0.4411323070526123},{"text":"Is it okay if you resend it again now?","start":128.045,"end":131.025,"sentiment":"neutral","sentiment_score":-0.249187042315801},{"text":"At orangement dot airtel dot net dot a u.","start":131.64499,"end":135.105,"sentiment":"neutral","sentiment_score":0.03283834705750147}],"sentiment":"neutral","sentiment_score":-0.15883495449864615,"num_words":30,"start":117.149994,"end":135.105},{"sentences":[{"text":"Mhmm.","start":138.845,"end":139.165,"sentiment":"neutral","sentiment_score":0.05532678961753845},{"text":"Or just reply.","start":139.165,"end":140.705,"sentiment":"neutral","sentiment_score":0.03103857363263766},{"text":"Yeah.","start":143.6,"end":144.08,"sentiment":"neutral","sentiment_score":0.03665954619646072},{"text":"Yeah.","start":144.08,"end":144.58,"sentiment":"neutral","sentiment_score":0.04215453565120697},{"text":"Or just reply to the email instruction that I sent you.","start":144.88,"end":149.14,"sentiment":"neutral","sentiment_score":0.07213573462583801}],"sentiment":"neutral","sentiment_score":0.06004409842631396,"num_words":17,"start":138.845,"end":149.14},{"sentences":[{"text":"Okay.","start":175.19,"end":175.69,"sentiment":"neutral","sentiment_score":0.24927684664726257},{"text":"Thank you.","start":177.43001,"end":178.25,"sentiment":"positive","sentiment_score":0.46992282569408417},{"text":"Not yet.","start":227.43,"end":228.40999,"sentiment":"neutral","sentiment_score":-0.05599404685199261},{"text":"Okay.","start":233.59,"end":234.09,"sentiment":"neutral","sentiment_score":0.004283590242266655},{"text":"Hang on here.","start":234.15,"end":235.12999,"sentiment":"neutral","sentiment_score":0.011531118303537369}],"sentiment":"neutral","sentiment_score":0.12400126105381383,"num_words":9,"start":175.19,"end":235.12999},{"sentences":[{"text":"Just received it.","start":235.43,"end":236.56999,"sentiment":"neutral","sentiment_score":0.12408130119244258},{"text":"Is it okay if I put you on hold?","start":236.70999,"end":237.98999,"sentiment":"neutral","sentiment_score":0.0517877841161357},{"text":"Let me just review the picture.","start":237.98999,"end":239.45,"sentiment":"neutral","sentiment_score":0.04533218406140804},{"text":"Okay.","start":239.90999,"end":240.40999,"sentiment":"neutral","sentiment_score":0.056272171437740326},{"text":"Hello, Oussaf?","start":259.46,"end":260.44,"sentiment":"neutral","sentiment_score":0.053026944398880005}],"sentiment":"neutral","sentiment_score":0.060602529772690365,"num_words":21,"start":235.43,"end":260.44},{"sentences":[{"text":"Yeah.","start":262.02,"end":262.25998,"sentiment":"neutral","sentiment_score":0.03168188035488129},{"text":"So after you enter this did you enter this username and password or it's already there?","start":262.25998,"end":268.91998,"sentiment":"neutral","sentiment_score":0.014499045733828098},{"text":"And does it says any error message after you entered it?","start":272.645,"end":276.185,"sentiment":"neutral","sentiment_score":-0.06728451800617305},{"text":"It just saved.","start":280.005,"end":281.22,"sentiment":"neutral","sentiment_score":-0.0237019881606102},{"text":"There's no unlike error or successful.","start":285.38,"end":287.64,"sentiment":"neutral","sentiment_score":0.32808354993661243}],"sentiment":"neutral","sentiment_score":0.03840357430178572,"num_words":37,"start":262.02,"end":287.64},{"sentences":[{"text":"Okay.","start":305.155,"end":305.395,"sentiment":"neutral","sentiment_score":0.08788657188415527},{"text":"I see.","start":305.395,"end":305.94,"sentiment":"neutral","sentiment_score":0.04523009806871414},{"text":"So what I'm going to do now is I'll report this to the network team for them to check since, yeah, there seems to be no issue with the router since, you entered the credentials correctly, but still, the Internet connection did not establish.","start":306.1,"end":323.195,"sentiment":"neutral","sentiment_score":-0.06081712715835734},{"text":"And we did, reboot the router and the network side as well, but still doesn't work.","start":323.975,"end":329.91498,"sentiment":"neutral","sentiment_score":-0.13454086426645517},{"text":"So we'll, forward and escalate this one to the network team.","start":330.13498,"end":334.32,"sentiment":"neutral","sentiment_score":0.0403163687072017}],"sentiment":"neutral","sentiment_score":-0.05684838647878653,"num_words":74,"start":305.155,"end":334.32},{"sentences":[{"text":"Then is it okay if I get back to you once I hear an update from them via e I'll email you again, yeah, or give you a callback.","start":334.64,"end":346.98,"sentiment":"neutral","sentiment_score":0.08381064685768094},{"text":"Okay.","start":349.215,"end":349.715,"sentiment":"neutral","sentiment_score":-0.028383031487464905},{"text":"So I have sorry for the inconvenience.","start":349.775,"end":352.115,"sentiment":"neutral","sentiment_score":-0.22918845074517386},{"text":"Yeah.","start":355.935,"end":356.435,"sentiment":"positive","sentiment_score":0.42894092202186584},{"text":"Welcome.","start":356.495,"end":356.995,"sentiment":"positive","sentiment_score":0.5388970375061035}],"sentiment":"neutral","sentiment_score":0.04527293671018038,"num_words":39,"start":334.64,"end":356.995},{"sentences":[{"text":"Bye.","start":357.055,"end":357.555,"sentiment":"neutral","sentiment_score":-0.09327620267868042}],"sentiment":"neutral","sentiment_score":-0.09327620267868042,"num_words":1,"start":357.055,"end":357.555}]}}]},{"alternatives":[{"transcript":"Hi. This is Asaf. I called some time ago for the Internet issue, and I received some instructions, but it's still not working. Yeah. Yep. I did I I shared the screenshots as well. No. No. The screen I I I shared the photos of the setup as well, and I I added the credentials again and saved it as well. Both of them didn't work. I I shared the screenshot of the router's interface as well. The p p p o o e. Right? Yeah. I shared that screenshot as well. Yeah. I shared it. Yeah. It should be in the email. I have added the credit that came saved and applied, but still no Internet. I attached a photo with it. Yeah. So it's it's a new email. I shared it another email. No. No. I mean, I shared it, like, an hour ago. So it should be there in a thread. Yeah. I'll oh, yeah. I can yeah. I'm sharing that again. To Maureen. Right? Maureen at atl dot right? Okay. Yeah. Alright. Okay. I sent it again. Did you receive it? Yep. Yep. Yeah. Sir, I entered it again. No. Yeah. When I save it, it just says saved. Yeah. It it does share a successful message. Like like, it it loads. Like, it show one slash twenty two slash twenty three slash twenty. It just loads, and then it just saves like like a normal saving action. Okay. Yep. Yep. Okay. Okay. Alright. Alright. Alright. Alright. Thanks. Bye.","confidence":0.9790039,"words":[{"word":"hi","start":4.88,"end":5.38,"confidence":0.9873047,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.12304413318634032},{"word":"this","start":5.7599998,"end":6.0,"confidence":0.9970703,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.11347109079360962},{"word":"is","start":6.0,"end":6.16,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0935731753706932},{"word":"asaf","start":6.16,"end":6.66,"confidence":0.50386554,"punctuated_word":"Asaf.","sentiment":"neutral","sentiment_score":0.09746675193309784},{"word":"i","start":7.52,"end":7.8399997,"confidence":0.62060547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03034781478345394},{"word":"called","start":7.8399997,"end":8.32,"confidence":0.9970703,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.0990770012140274},{"word":"some","start":8.32,"end":8.559999,"confidence":0.796875,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.1011173278093338},{"word":"time","start":8.559999,"end":8.8,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.10898348689079285},{"word":"ago","start":8.8,"end":9.3,"confidence":1.0,"punctuated_word":"ago","sentiment":"neutral","sentiment_score":-0.09426632523536682},{"word":"for","start":9.679999,"end":10.0,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.06461325287818909},{"word":"the","start":10.0,"end":10.16,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07880441844463348},{"word":"internet","start":10.16,"end":10.639999,"confidence":0.91845703,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.1300322413444519},{"word":"issue","start":10.639999,"end":11.12,"confidence":0.85302734,"punctuated_word":"issue,","sentiment":"neutral","sentiment_score":-0.05603857710957527},{"word":"and","start":11.12,"end":11.62,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04251973330974579},{"word":"i","start":11.84,"end":12.0,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09139302372932434},{"word":"received","start":12.0,"end":12.32,"confidence":0.99609375,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.10893295705318452},{"word":"some","start":12.32,"end":12.559999,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.08391370624303818},{"word":"instructions","start":12.559999,"end":12.88,"confidence":0.8935547,"punctuated_word":"instructions,","sentiment":"neutral","sentiment_score":-0.09640085697174072},{"word":"but","start":12.88,"end":13.12,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.1477714329957962},{"word":"it's","start":13.12,"end":13.28,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.3213637173175812},{"word":"still","start":13.28,"end":13.5199995,"confidence":1.0,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.4360804855823517},{"word":"not","start":13.5199995,"end":13.759999,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.517163097858429},{"word":"working","start":13.759999,"end":14.259999,"confidence":1.0,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":-0.32897239923477173},{"word":"yeah","start":24.564999,"end":25.064999,"confidence":0.8786621,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.051270484924316406},{"word":"yep","start":25.125,"end":25.625,"confidence":0.75634766,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08031588792800903},{"word":"i","start":37.88,"end":38.04,"confidence":0.7866211,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1171407476067543},{"word":"did","start":38.04,"end":38.2,"confidence":0.4638672,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.11374273896217346},{"word":"i","start":38.36,"end":38.52,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09537734091281892},{"word":"i","start":38.52,"end":38.68,"confidence":0.96435547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.106742724776268},{"word":"shared","start":38.68,"end":38.92,"confidence":0.9140625,"punctuated_word":"shared","sentiment":"neutral","sentiment_score":0.10692620277404784},{"word":"the","start":38.92,"end":39.0,"confidence":0.984375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08049666881561279},{"word":"screenshots","start":39.0,"end":39.5,"confidence":0.62646484,"punctuated_word":"screenshots","sentiment":"neutral","sentiment_score":0.06468827277421951},{"word":"as","start":39.56,"end":39.72,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.11896004527807236},{"word":"well","start":39.72,"end":40.22,"confidence":0.99902344,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.06911402195692062},{"word":"no","start":46.025,"end":46.185,"confidence":0.95996094,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2950333058834076},{"word":"no","start":46.185,"end":46.425,"confidence":0.96875,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.4011914134025574},{"word":"the","start":46.425,"end":46.665,"confidence":0.7758789,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.4634711444377899},{"word":"screen","start":46.665,"end":46.985,"confidence":0.99609375,"punctuated_word":"screen","sentiment":"negative","sentiment_score":-0.3791220188140869},{"word":"i","start":47.065,"end":47.305,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4446799457073212},{"word":"i","start":47.305,"end":47.465,"confidence":0.99121094,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4540638029575348},{"word":"i","start":47.465,"end":47.545,"confidence":0.9550781,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3703494071960449},{"word":"shared","start":47.545,"end":47.785,"confidence":0.9223633,"punctuated_word":"shared","sentiment":"neutral","sentiment_score":-0.29844796657562256},{"word":"the","start":47.785,"end":47.945,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.32910433411598206},{"word":"photos","start":47.945,"end":48.425,"confidence":0.99902344,"punctuated_word":"photos","sentiment":"neutral","sentiment_score":-0.2151843160390854},{"word":"of","start":48.425,"end":48.505,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1952971518039703},{"word":"the","start":48.505,"end":48.665,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21075309813022616},{"word":"setup","start":48.665,"end":48.985,"confidence":0.9194336,"punctuated_word":"setup","sentiment":"neutral","sentiment_score":-0.15699955821037292},{"word":"as","start":48.985,"end":49.225,"confidence":0.9819336,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.19210314750671387},{"word":"well","start":49.225,"end":49.545,"confidence":0.8342285,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":-0.24407348036766052},{"word":"and","start":49.545,"end":50.045,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1840095818042755},{"word":"i","start":50.825,"end":51.305,"confidence":0.98828125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2010924220085144},{"word":"i","start":51.305,"end":51.785,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1755390167236328},{"word":"added","start":51.785,"end":52.105,"confidence":0.9951172,"punctuated_word":"added","sentiment":"neutral","sentiment_score":-0.1715495139360428},{"word":"the","start":52.105,"end":52.345,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2166949212551117},{"word":"credentials","start":52.345,"end":52.845,"confidence":0.99902344,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":-0.12461833655834198},{"word":"again","start":52.905,"end":53.405,"confidence":0.9980469,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.18883442878723145},{"word":"and","start":53.864998,"end":54.184998,"confidence":0.8984375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1614721417427063},{"word":"saved","start":54.184998,"end":54.425,"confidence":0.9892578,"punctuated_word":"saved","sentiment":"neutral","sentiment_score":-0.19845367968082428},{"word":"it","start":54.425,"end":54.665,"confidence":0.9892578,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.3151993155479431},{"word":"as","start":54.665,"end":54.825,"confidence":0.9658203,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.22308200597763064},{"word":"well","start":54.825,"end":54.985,"confidence":0.97143555,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":-0.2798144221305847},{"word":"both","start":54.985,"end":55.225,"confidence":1.0,"punctuated_word":"Both","sentiment":"negative","sentiment_score":-0.4793554842472077},{"word":"of","start":55.225,"end":55.385,"confidence":0.99902344,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.4316035211086273},{"word":"them","start":55.385,"end":55.545,"confidence":1.0,"punctuated_word":"them","sentiment":"negative","sentiment_score":-0.47960567474365234},{"word":"didn't","start":55.545,"end":55.864998,"confidence":0.9980469,"punctuated_word":"didn't","sentiment":"negative","sentiment_score":-0.3845304846763611},{"word":"work","start":55.864998,"end":56.364998,"confidence":1.0,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":-0.2637098431587219},{"word":"i","start":65.479996,"end":65.72,"confidence":0.9892578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.016384389251470566},{"word":"i","start":65.72,"end":65.88,"confidence":0.8574219,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03094119019806385},{"word":"shared","start":65.88,"end":66.28,"confidence":0.92578125,"punctuated_word":"shared","sentiment":"neutral","sentiment_score":0.02824070304632187},{"word":"the","start":66.28,"end":66.52,"confidence":0.96972656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.010667704045772552},{"word":"screenshot","start":66.52,"end":66.92,"confidence":0.9243164,"punctuated_word":"screenshot","sentiment":"neutral","sentiment_score":0.007374821230769157},{"word":"of","start":66.92,"end":67.08,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.011123321950435638},{"word":"the","start":67.08,"end":67.159996,"confidence":0.9770508,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00004266947507858277},{"word":"router's","start":67.159996,"end":67.56,"confidence":0.8864746,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":0.01478859968483448},{"word":"interface","start":67.56,"end":67.96,"confidence":0.99121094,"punctuated_word":"interface","sentiment":"neutral","sentiment_score":0.006161577999591827},{"word":"as","start":67.96,"end":68.2,"confidence":0.9951172,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.03399565815925598},{"word":"well","start":68.2,"end":68.7,"confidence":0.951416,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.015187584795057774},{"word":"the","start":68.76,"end":69.24,"confidence":0.99902344,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.001926735043525696},{"word":"p","start":69.24,"end":69.479996,"confidence":0.7685547,"punctuated_word":"p","sentiment":"neutral","sentiment_score":-0.00007863715291023254},{"word":"p","start":69.479996,"end":69.88,"confidence":0.98535156,"punctuated_word":"p","sentiment":"neutral","sentiment_score":-0.007410588674247265},{"word":"p","start":69.88,"end":70.119995,"confidence":0.87597656,"punctuated_word":"p","sentiment":"neutral","sentiment_score":-0.008543756790459156},{"word":"o","start":70.119995,"end":70.44,"confidence":0.9819336,"punctuated_word":"o","sentiment":"neutral","sentiment_score":-0.0060813212767243385},{"word":"o","start":70.44,"end":70.68,"confidence":0.8105469,"punctuated_word":"o","sentiment":"neutral","sentiment_score":-0.009502130560576916},{"word":"e","start":70.68,"end":71.0,"confidence":0.9851074,"punctuated_word":"e.","sentiment":"neutral","sentiment_score":-0.009060928598046305},{"word":"right","start":71.0,"end":71.325,"confidence":0.99365234,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.009325078688561916},{"word":"yeah","start":73.325,"end":73.564995,"confidence":0.98876953,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.018552469089627262},{"word":"i","start":73.564995,"end":73.805,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.029032982885837555},{"word":"shared","start":73.805,"end":74.045,"confidence":0.7963867,"punctuated_word":"shared","sentiment":"neutral","sentiment_score":-0.03855544328689575},{"word":"that","start":74.045,"end":74.204994,"confidence":0.99316406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.036983270198106766},{"word":"screenshot","start":74.204994,"end":74.685,"confidence":0.9526367,"punctuated_word":"screenshot","sentiment":"neutral","sentiment_score":-0.04658424109220505},{"word":"as","start":74.685,"end":74.84499,"confidence":0.9873047,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.06025796756148338},{"word":"well","start":74.84499,"end":75.34499,"confidence":0.99853516,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":-0.07114964723587036},{"word":"yeah","start":83.645,"end":83.80499,"confidence":0.67004395,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.005395097658038139},{"word":"i","start":83.80499,"end":84.30499,"confidence":0.92822266,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.012544799596071243},{"word":"shared","start":85.53,"end":86.03,"confidence":0.68896484,"punctuated_word":"shared","sentiment":"neutral","sentiment_score":0.021932419389486313},{"word":"it","start":90.17,"end":90.25,"confidence":0.96240234,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.015107573941349983},{"word":"yeah","start":90.25,"end":90.41,"confidence":0.861084,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06899169832468033},{"word":"it","start":90.41,"end":90.57,"confidence":0.9980469,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.10017629712820052},{"word":"should","start":90.57,"end":90.73,"confidence":0.9980469,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.13125774264335632},{"word":"be","start":90.73,"end":90.89,"confidence":0.9970703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.07479968667030334},{"word":"in","start":90.89,"end":91.05,"confidence":0.9838867,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.12088021636009216},{"word":"the","start":91.05,"end":91.21,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12597407400608063},{"word":"email","start":91.21,"end":91.71,"confidence":0.9909668,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.11736948043107986},{"word":"i","start":91.93,"end":92.17,"confidence":0.6376953,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09076665341854095},{"word":"have","start":92.17,"end":92.41,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.08252335339784622},{"word":"added","start":92.41,"end":92.65,"confidence":0.99609375,"punctuated_word":"added","sentiment":"neutral","sentiment_score":0.06917129456996918},{"word":"the","start":92.65,"end":92.73,"confidence":0.96777344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13299261033535004},{"word":"credit","start":92.73,"end":93.05,"confidence":0.66308594,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":0.14438976347446442},{"word":"that","start":93.05,"end":93.13,"confidence":0.27807617,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.11689238995313644},{"word":"came","start":93.13,"end":93.37,"confidence":0.23571777,"punctuated_word":"came","sentiment":"neutral","sentiment_score":0.11917514353990556},{"word":"saved","start":93.37,"end":93.61,"confidence":0.7109375,"punctuated_word":"saved","sentiment":"neutral","sentiment_score":0.147835373878479},{"word":"and","start":93.61,"end":93.770004,"confidence":0.99121094,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07334589213132858},{"word":"applied","start":93.770004,"end":94.01,"confidence":0.7709961,"punctuated_word":"applied,","sentiment":"neutral","sentiment_score":0.07887397706508636},{"word":"but","start":94.01,"end":94.25,"confidence":0.9941406,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.02168084681034088},{"word":"still","start":94.25,"end":94.49,"confidence":0.8251953,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.19714586436748505},{"word":"no","start":94.49,"end":94.57,"confidence":0.9277344,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.16039720177650452},{"word":"internet","start":94.57,"end":95.07,"confidence":0.9560547,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.06984861195087433},{"word":"i","start":95.29,"end":95.45,"confidence":0.95410156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.019585199654102325},{"word":"attached","start":95.45,"end":95.770004,"confidence":0.9790039,"punctuated_word":"attached","sentiment":"neutral","sentiment_score":0.004697982221841812},{"word":"a","start":95.770004,"end":95.93,"confidence":0.8491211,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.011331688612699509},{"word":"photo","start":95.93,"end":96.25,"confidence":1.0,"punctuated_word":"photo","sentiment":"neutral","sentiment_score":0.016624625772237778},{"word":"with","start":96.25,"end":96.49,"confidence":0.99609375,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.023781225085258484},{"word":"it","start":96.49,"end":96.99,"confidence":0.9921875,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.017578858882188797},{"word":"yeah","start":111.854996,"end":112.09499,"confidence":0.91259766,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02605382725596428},{"word":"so","start":112.09499,"end":112.335,"confidence":0.94140625,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.09660210460424425},{"word":"it's","start":112.335,"end":112.575,"confidence":0.99365234,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.08857345581054688},{"word":"it's","start":112.575,"end":112.735,"confidence":0.953125,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.12197721004486084},{"word":"a","start":112.735,"end":112.895,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.14824607968330383},{"word":"new","start":112.895,"end":113.134995,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.1380166858434677},{"word":"email","start":113.134995,"end":113.634995,"confidence":0.9904785,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":-0.12063206732273102},{"word":"i","start":113.935,"end":114.09499,"confidence":0.67529297,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07029605656862259},{"word":"shared","start":114.09499,"end":114.335,"confidence":0.93359375,"punctuated_word":"shared","sentiment":"neutral","sentiment_score":-0.06156189367175102},{"word":"it","start":114.335,"end":114.575,"confidence":0.7758789,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.09147176891565324},{"word":"another","start":114.575,"end":115.075,"confidence":0.5776367,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.10391812771558762},{"word":"email","start":115.215,"end":115.715,"confidence":0.98950195,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":-0.08232635259628296},{"word":"no","start":119.8,"end":119.96001,"confidence":0.9855957,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.18758165836334229},{"word":"no","start":119.96001,"end":120.12,"confidence":0.9890137,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.22562985122203827},{"word":"i","start":120.12,"end":120.28001,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17372514307498932},{"word":"mean","start":120.28001,"end":120.600006,"confidence":0.9741211,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.1894202083349228},{"word":"i","start":120.600006,"end":120.76,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16924089193344116},{"word":"shared","start":120.76,"end":121.08,"confidence":0.9873047,"punctuated_word":"shared","sentiment":"neutral","sentiment_score":-0.12335969507694244},{"word":"it","start":121.08,"end":121.16,"confidence":0.78515625,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.1329011768102646},{"word":"like","start":121.16,"end":121.240005,"confidence":0.9975586,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.13583265244960785},{"word":"an","start":121.240005,"end":121.4,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.11340150982141496},{"word":"hour","start":121.4,"end":121.64,"confidence":0.99902344,"punctuated_word":"hour","sentiment":"neutral","sentiment_score":-0.11677275598049164},{"word":"ago","start":121.64,"end":121.880005,"confidence":0.69677734,"punctuated_word":"ago.","sentiment":"neutral","sentiment_score":-0.10580303519964218},{"word":"so","start":121.880005,"end":121.96001,"confidence":0.78027344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04531397670507431},{"word":"it","start":121.96001,"end":122.12,"confidence":0.98095703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0035197436809539795},{"word":"should","start":122.12,"end":122.28001,"confidence":0.9970703,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.011150404810905457},{"word":"be","start":122.28001,"end":122.36,"confidence":0.9951172,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.03139984607696533},{"word":"there","start":122.36,"end":122.48,"confidence":0.9863281,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.050294190645217896},{"word":"in","start":122.48,"end":122.600006,"confidence":0.8364258,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.06750188767910004},{"word":"a","start":122.600006,"end":122.840004,"confidence":0.38549805,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10577718913555144},{"word":"thread","start":122.840004,"end":123.340004,"confidence":0.9226074,"punctuated_word":"thread.","sentiment":"neutral","sentiment_score":-0.08781616389751434},{"word":"yeah","start":130.52,"end":130.84,"confidence":0.97875977,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.10743675380945206},{"word":"i'll","start":130.84,"end":131.34,"confidence":0.59265137,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.03864030912518501},{"word":"oh","start":131.56,"end":131.775,"confidence":0.91503906,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.02411559224128723},{"word":"yeah","start":131.855,"end":132.095,"confidence":0.9921875,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.06401196122169495},{"word":"i","start":132.095,"end":132.25499,"confidence":0.9086914,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04050932079553604},{"word":"can","start":132.25499,"end":132.75499,"confidence":0.99609375,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.029748693108558655},{"word":"yeah","start":136.655,"end":136.97499,"confidence":0.9890137,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.14209425449371338},{"word":"i'm","start":136.97499,"end":137.295,"confidence":0.99560547,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.2188737839460373},{"word":"sharing","start":137.295,"end":137.69499,"confidence":0.9902344,"punctuated_word":"sharing","sentiment":"neutral","sentiment_score":0.21382524073123932},{"word":"that","start":137.69499,"end":137.935,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.29711273312568665},{"word":"again","start":137.935,"end":138.435,"confidence":0.9880371,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.2158568948507309},{"word":"to","start":139.855,"end":140.17499,"confidence":0.2709961,"punctuated_word":"To","sentiment":"neutral","sentiment_score":0.027187151834368702},{"word":"maureen","start":140.17499,"end":140.575,"confidence":0.91845703,"punctuated_word":"Maureen.","sentiment":"neutral","sentiment_score":0.029580289497971535},{"word":"right","start":140.575,"end":141.075,"confidence":0.9975586,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.030374186113476753},{"word":"maureen","start":141.69499,"end":142.19499,"confidence":0.8339844,"punctuated_word":"Maureen","sentiment":"neutral","sentiment_score":0.020881738513708115},{"word":"at","start":142.25499,"end":142.415,"confidence":0.96875,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.01155286841094494},{"word":"atl","start":142.415,"end":142.81499,"confidence":0.6126709,"punctuated_word":"atl","sentiment":"neutral","sentiment_score":0.019556138664484024},{"word":"dot","start":142.81499,"end":143.055,"confidence":0.99609375,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.020652711391448975},{"word":"right","start":143.135,"end":143.635,"confidence":0.97680664,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":0.03758450970053673},{"word":"okay","start":151.19,"end":151.43001,"confidence":0.93969727,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08188305795192719},{"word":"yeah","start":151.43001,"end":151.93001,"confidence":0.5352173,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08227528631687164},{"word":"alright","start":162.915,"end":163.415,"confidence":0.76220703,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.13476967811584473},{"word":"okay","start":172.11,"end":172.26999,"confidence":0.9890137,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.12189953029155733},{"word":"i","start":172.26999,"end":172.34999,"confidence":0.5649414,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13682256639003754},{"word":"sent","start":172.34999,"end":172.51,"confidence":0.9428711,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.15875300765037537},{"word":"it","start":172.51,"end":172.75,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2020011842250824},{"word":"again","start":172.75,"end":173.25,"confidence":0.99853516,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.1510958969593048},{"word":"did","start":224.77,"end":224.85,"confidence":0.9707031,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":0.11820387095212936},{"word":"you","start":224.85,"end":225.09,"confidence":0.9902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13527850806713104},{"word":"receive","start":225.09,"end":225.33,"confidence":0.9970703,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.17093579471111298},{"word":"it","start":225.33,"end":225.83,"confidence":0.97753906,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.16987475752830505},{"word":"yep","start":238.85,"end":239.35,"confidence":0.8913574,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06898609548807144},{"word":"yep","start":239.81,"end":240.135,"confidence":0.73620605,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0593843013048172},{"word":"yeah","start":260.94998,"end":261.44998,"confidence":0.74560547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04289182648062706},{"word":"sir","start":269.605,"end":269.84503,"confidence":0.7963867,"punctuated_word":"Sir,","sentiment":"neutral","sentiment_score":-0.025108207017183304},{"word":"i","start":269.84503,"end":270.08502,"confidence":0.8535156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.020636219531297684},{"word":"entered","start":270.08502,"end":270.48502,"confidence":0.7558594,"punctuated_word":"entered","sentiment":"neutral","sentiment_score":-0.025256801396608353},{"word":"it","start":270.48502,"end":270.565,"confidence":0.87353516,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.02618490345776081},{"word":"again","start":270.565,"end":271.065,"confidence":0.9975586,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.03365471214056015},{"word":"no","start":276.565,"end":277.02,"confidence":1.0,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.08083169907331467},{"word":"yeah","start":281.9,"end":282.37997,"confidence":0.9921875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06673286110162735},{"word":"when","start":282.37997,"end":282.53998,"confidence":0.90527344,"punctuated_word":"When","sentiment":"neutral","sentiment_score":0.1045413613319397},{"word":"i","start":282.53998,"end":282.69998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09782880544662476},{"word":"save","start":282.69998,"end":283.02,"confidence":0.6738281,"punctuated_word":"save","sentiment":"neutral","sentiment_score":0.10892795771360396},{"word":"it","start":283.02,"end":283.06,"confidence":0.7036133,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.1196707934141159},{"word":"it","start":283.06,"end":283.09998,"confidence":0.70214844,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.10023023933172226},{"word":"just","start":283.09998,"end":283.41998,"confidence":0.9350586,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.05204279348254204},{"word":"says","start":283.41998,"end":283.66,"confidence":0.9506836,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.0653628408908844},{"word":"saved","start":283.66,"end":284.13998,"confidence":0.88183594,"punctuated_word":"saved.","sentiment":"neutral","sentiment_score":0.07937365770339966},{"word":"yeah","start":284.13998,"end":284.63998,"confidence":0.77685547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2520987093448639},{"word":"it","start":289.9,"end":290.13998,"confidence":0.6933594,"punctuated_word":"It","sentiment":"positive","sentiment_score":0.4455067813396454},{"word":"it","start":290.13998,"end":290.3,"confidence":0.95410156,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.4898640513420105},{"word":"does","start":290.3,"end":290.62,"confidence":0.94140625,"punctuated_word":"does","sentiment":"positive","sentiment_score":0.3840169906616211},{"word":"share","start":290.62,"end":290.94,"confidence":0.9716797,"punctuated_word":"share","sentiment":"positive","sentiment_score":0.4576762616634369},{"word":"a","start":290.94,"end":291.09998,"confidence":0.9135742,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.44775182008743286},{"word":"successful","start":291.09998,"end":291.59998,"confidence":0.99902344,"punctuated_word":"successful","sentiment":"positive","sentiment_score":0.5227420926094055},{"word":"message","start":291.97998,"end":292.37997,"confidence":0.8359375,"punctuated_word":"message.","sentiment":"positive","sentiment_score":0.4283285439014435},{"word":"like","start":292.37997,"end":292.695,"confidence":0.9980469,"punctuated_word":"Like","sentiment":"neutral","sentiment_score":0.2696901559829712},{"word":"like","start":292.855,"end":293.255,"confidence":0.9121094,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.30770954489707947},{"word":"it","start":293.255,"end":293.655,"confidence":0.99902344,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.4313662350177765},{"word":"it","start":293.655,"end":293.815,"confidence":0.98535156,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.4298016428947449},{"word":"loads","start":293.815,"end":294.215,"confidence":0.8508301,"punctuated_word":"loads.","sentiment":"neutral","sentiment_score":0.33188730478286743},{"word":"like","start":294.215,"end":294.375,"confidence":0.98657227,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.22927448153495789},{"word":"it","start":294.375,"end":294.535,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.3094460368156433},{"word":"show","start":294.535,"end":294.775,"confidence":0.61376953,"punctuated_word":"show","sentiment":"neutral","sentiment_score":0.25497663021087646},{"word":"one","start":294.775,"end":295.015,"confidence":0.9902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.27511879801750183},{"word":"slash","start":295.015,"end":295.33502,"confidence":0.9013672,"punctuated_word":"slash","sentiment":"neutral","sentiment_score":0.194194495677948},{"word":"twenty","start":295.33502,"end":295.655,"confidence":0.99902344,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.19124184548854828},{"word":"two","start":295.655,"end":295.89502,"confidence":0.56591797,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.15661659836769104},{"word":"slash","start":295.89502,"end":296.135,"confidence":0.9902344,"punctuated_word":"slash","sentiment":"neutral","sentiment_score":0.166338711977005},{"word":"twenty","start":296.135,"end":296.45502,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.20550043880939484},{"word":"three","start":296.45502,"end":296.695,"confidence":0.99902344,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.1457720249891281},{"word":"slash","start":296.695,"end":296.935,"confidence":1.0,"punctuated_word":"slash","sentiment":"neutral","sentiment_score":0.1482093334197998},{"word":"twenty","start":296.935,"end":297.435,"confidence":0.9926758,"punctuated_word":"twenty.","sentiment":"neutral","sentiment_score":0.20289970934391025},{"word":"it","start":298.295,"end":298.535,"confidence":0.94189453,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.1986699104309082},{"word":"just","start":298.535,"end":298.775,"confidence":0.84814453,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.250771164894104},{"word":"loads","start":298.775,"end":299.015,"confidence":0.7741699,"punctuated_word":"loads,","sentiment":"neutral","sentiment_score":0.23542317748069763},{"word":"and","start":299.015,"end":299.17502,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1928855776786804},{"word":"then","start":299.17502,"end":299.415,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.16851407289505005},{"word":"it","start":299.415,"end":299.495,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.22694870829582217},{"word":"just","start":299.495,"end":299.995,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.18370378017425537},{"word":"saves","start":300.135,"end":300.535,"confidence":0.8881836,"punctuated_word":"saves","sentiment":"neutral","sentiment_score":0.18649080395698547},{"word":"like","start":300.535,"end":301.015,"confidence":0.57470703,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.23172032833099365},{"word":"like","start":301.015,"end":301.415,"confidence":0.9350586,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.21937358379364016},{"word":"a","start":301.415,"end":301.495,"confidence":0.6738281,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1702384203672409},{"word":"normal","start":301.495,"end":301.975,"confidence":1.0,"punctuated_word":"normal","sentiment":"neutral","sentiment_score":0.17885492742061615},{"word":"saving","start":301.975,"end":302.295,"confidence":0.98095703,"punctuated_word":"saving","sentiment":"neutral","sentiment_score":0.127262681722641},{"word":"action","start":302.295,"end":302.795,"confidence":0.99560547,"punctuated_word":"action.","sentiment":"neutral","sentiment_score":0.10310159623622894},{"word":"okay","start":313.03,"end":313.53,"confidence":0.96777344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0015837252140045166},{"word":"yep","start":330.56,"end":331.06,"confidence":0.7788086,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06931521743535995},{"word":"yep","start":339.6,"end":340.1,"confidence":0.83862305,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07835514098405838},{"word":"okay","start":340.16,"end":340.66,"confidence":0.96850586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09613297879695892},{"word":"okay","start":343.92,"end":344.42,"confidence":0.96240234,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07312522828578949},{"word":"alright","start":345.28,"end":345.735,"confidence":0.91430664,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.05480325222015381},{"word":"alright","start":347.655,"end":348.155,"confidence":0.9951172,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.012184533290565014},{"word":"alright","start":353.735,"end":353.81497,"confidence":0.84228516,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2289651483297348},{"word":"alright","start":353.81497,"end":354.31497,"confidence":0.75097656,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.300823450088501},{"word":"thanks","start":354.615,"end":355.115,"confidence":0.9904785,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.7420965433120728},{"word":"bye","start":355.335,"end":355.835,"confidence":0.99560547,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.471543163061142}],"paragraphs":{"transcript":"\nHi. This is Asaf. I called some time ago for the Internet issue, and I received some instructions, but it's still not working. Yeah. Yep.\n\nI did I I shared the screenshots as well. No. No. The screen I I I shared the photos of the setup as well, and I I added the credentials again and saved it as well. Both of them didn't work.\n\nI I shared the screenshot of the router's interface as well. The p p p o o e. Right? Yeah. I shared that screenshot as well.\n\nYeah. I shared it. Yeah. It should be in the email. I have added the credit that came saved and applied, but still no Internet.\n\nI attached a photo with it. Yeah. So it's it's a new email. I shared it another email. No.\n\nNo. I mean, I shared it, like, an hour ago. So it should be there in a thread. Yeah. I'll oh, yeah.\n\nI can yeah. I'm sharing that again. To Maureen. Right? Maureen at atl dot right?\n\nOkay. Yeah. Alright. Okay. I sent it again.\n\nDid you receive it? Yep. Yep. Yeah. Sir, I entered it again.\n\nNo. Yeah. When I save it, it just says saved. Yeah. It it does share a successful message.\n\nLike like, it it loads. Like, it show one slash twenty two slash twenty three slash twenty. It just loads, and then it just saves like like a normal saving action. Okay. Yep.\n\nYep. Okay. Okay. Alright. Alright.\n\nAlright. Alright. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.12304413318634032},{"text":"This is Asaf.","start":5.7599998,"end":6.66,"sentiment":"neutral","sentiment_score":0.10150367269913356},{"text":"I called some time ago for the Internet issue, and I received some instructions, but it's still not working.","start":7.52,"end":14.259999,"sentiment":"neutral","sentiment_score":-0.1514261171809937},{"text":"Yeah.","start":24.564999,"end":25.064999,"sentiment":"neutral","sentiment_score":0.051270484924316406},{"text":"Yep.","start":25.125,"end":25.625,"sentiment":"neutral","sentiment_score":0.08031588792800903}],"sentiment":"neutral","sentiment_score":-0.09271818809211255,"num_words":25,"start":4.88,"end":25.625},{"sentences":[{"text":"I did I I shared the screenshots as well.","start":37.88,"end":40.22,"sentiment":"neutral","sentiment_score":0.09702097376187642},{"text":"No.","start":46.025,"end":46.185,"sentiment":"neutral","sentiment_score":-0.2950333058834076},{"text":"No.","start":46.185,"end":46.425,"sentiment":"negative","sentiment_score":-0.4011914134025574},{"text":"The screen I I I shared the photos of the setup as well, and I I added the credentials again and saved it as well.","start":46.425,"end":54.985,"sentiment":"neutral","sentiment_score":-0.25576036632061006},{"text":"Both of them didn't work.","start":54.985,"end":56.364998,"sentiment":"negative","sentiment_score":-0.4077610015869141}],"sentiment":"neutral","sentiment_score":-0.20136219808241215,"num_words":41,"start":37.88,"end":56.364998},{"sentences":[{"text":"I I shared the screenshot of the router's interface as well.","start":65.479996,"end":68.7,"sentiment":"neutral","sentiment_score":0.01590074725787748},{"text":"The p p p o o e.","start":68.76,"end":71.0,"sentiment":"neutral","sentiment_score":-0.005535804001348359},{"text":"Right?","start":71.0,"end":71.325,"sentiment":"neutral","sentiment_score":0.009325078688561916},{"text":"Yeah.","start":73.325,"end":73.564995,"sentiment":"neutral","sentiment_score":-0.018552469089627262},{"text":"I shared that screenshot as well.","start":73.564995,"end":75.34499,"sentiment":"neutral","sentiment_score":-0.047093925376733146}],"sentiment":"neutral","sentiment_score":-0.005985898109009633,"num_words":26,"start":65.479996,"end":75.34499},{"sentences":[{"text":"Yeah.","start":83.645,"end":83.80499,"sentiment":"neutral","sentiment_score":0.005395097658038139},{"text":"I shared it.","start":83.80499,"end":90.25,"sentiment":"neutral","sentiment_score":0.01652826430896918},{"text":"Yeah.","start":90.25,"end":90.41,"sentiment":"neutral","sentiment_score":0.06899169832468033},{"text":"It should be in the email.","start":90.41,"end":91.71,"sentiment":"neutral","sentiment_score":0.11174291620651881},{"text":"I have added the credit that came saved and applied, but still no Internet.","start":91.93,"end":95.07,"sentiment":"neutral","sentiment_score":0.04334956620420728}],"sentiment":"neutral","sentiment_score":0.05605292052030563,"num_words":25,"start":83.645,"end":95.07},{"sentences":[{"text":"I attached a photo with it.","start":95.29,"end":96.99,"sentiment":"neutral","sentiment_score":0.015599930038054785},{"text":"Yeah.","start":111.854996,"end":112.09499,"sentiment":"neutral","sentiment_score":-0.02605382725596428},{"text":"So it's it's a new email.","start":112.09499,"end":113.634995,"sentiment":"neutral","sentiment_score":-0.11900793388485909},{"text":"I shared it another email.","start":113.935,"end":115.715,"sentiment":"neutral","sentiment_score":-0.08191483989357948},{"text":"No.","start":119.8,"end":119.96001,"sentiment":"neutral","sentiment_score":-0.18758165836334229}],"sentiment":"neutral","sentiment_score":-0.06545566885094893,"num_words":19,"start":95.29,"end":119.96001},{"sentences":[{"text":"No.","start":119.96001,"end":120.12,"sentiment":"neutral","sentiment_score":-0.22562985122203827},{"text":"I mean, I shared it, like, an hour ago.","start":120.12,"end":121.880005,"sentiment":"neutral","sentiment_score":-0.14005078540907967},{"text":"So it should be there in a thread.","start":121.880005,"end":123.340004,"sentiment":"neutral","sentiment_score":-0.04667913820594549},{"text":"Yeah.","start":130.52,"end":130.84,"sentiment":"neutral","sentiment_score":-0.10743675380945206},{"text":"I'll oh, yeah.","start":130.84,"end":132.095,"sentiment":"neutral","sentiment_score":-0.04225595419605573}],"sentiment":"neutral","sentiment_score":-0.09516930190676992,"num_words":22,"start":119.96001,"end":132.095},{"sentences":[{"text":"I can yeah.","start":132.095,"end":136.97499,"sentiment":"neutral","sentiment_score":0.07078408946593602},{"text":"I'm sharing that again.","start":136.97499,"end":138.435,"sentiment":"neutral","sentiment_score":0.23641716316342354},{"text":"To Maureen.","start":139.855,"end":140.575,"sentiment":"neutral","sentiment_score":0.02838372066617012},{"text":"Right?","start":140.575,"end":141.075,"sentiment":"neutral","sentiment_score":0.030374186113476753},{"text":"Maureen at atl dot right?","start":141.69499,"end":143.635,"sentiment":"neutral","sentiment_score":0.022045593336224557}],"sentiment":"neutral","sentiment_score":0.0903593676785628,"num_words":15,"start":132.095,"end":143.635},{"sentences":[{"text":"Okay.","start":151.19,"end":151.43001,"sentiment":"neutral","sentiment_score":0.08188305795192719},{"text":"Yeah.","start":151.43001,"end":151.93001,"sentiment":"neutral","sentiment_score":0.08227528631687164},{"text":"Alright.","start":162.915,"end":163.415,"sentiment":"neutral","sentiment_score":0.13476967811584473},{"text":"Okay.","start":172.11,"end":172.26999,"sentiment":"neutral","sentiment_score":0.12189953029155733},{"text":"I sent it again.","start":172.26999,"end":173.25,"sentiment":"neutral","sentiment_score":0.16216816380620003}],"sentiment":"neutral","sentiment_score":0.13368752598762512,"num_words":8,"start":151.19,"end":173.25},{"sentences":[{"text":"Did you receive it?","start":224.77,"end":225.83,"sentiment":"neutral","sentiment_score":0.1485732328146696},{"text":"Yep.","start":238.85,"end":239.35,"sentiment":"neutral","sentiment_score":0.06898609548807144},{"text":"Yep.","start":239.81,"end":240.135,"sentiment":"neutral","sentiment_score":0.0593843013048172},{"text":"Yeah.","start":260.94998,"end":261.44998,"sentiment":"neutral","sentiment_score":0.04289182648062706},{"text":"Sir, I entered it again.","start":269.605,"end":271.065,"sentiment":"neutral","sentiment_score":-0.02616816870868206}],"sentiment":"neutral","sentiment_score":0.05289285924906532,"num_words":12,"start":224.77,"end":271.065},{"sentences":[{"text":"No.","start":276.565,"end":277.02,"sentiment":"neutral","sentiment_score":-0.08083169907331467},{"text":"Yeah.","start":281.9,"end":282.37997,"sentiment":"neutral","sentiment_score":0.06673286110162735},{"text":"When I save it, it just says saved.","start":282.37997,"end":284.13998,"sentiment":"neutral","sentiment_score":0.09099730616435409},{"text":"Yeah.","start":284.13998,"end":284.63998,"sentiment":"neutral","sentiment_score":0.2520987093448639},{"text":"It it does share a successful message.","start":289.9,"end":292.37997,"sentiment":"positive","sentiment_score":0.45369807737214224}],"sentiment":"neutral","sentiment_score":0.2301036034607225,"num_words":18,"start":276.565,"end":292.37997},{"sentences":[{"text":"Like like, it it loads.","start":292.37997,"end":294.215,"sentiment":"positive","sentiment_score":0.3540909767150879},{"text":"Like, it show one slash twenty two slash twenty three slash twenty.","start":294.215,"end":297.435,"sentiment":"neutral","sentiment_score":0.2066324253877004},{"text":"It just loads, and then it just saves like like a normal saving action.","start":298.295,"end":302.795,"sentiment":"neutral","sentiment_score":0.19099705240556172},{"text":"Okay.","start":313.03,"end":313.53,"sentiment":"neutral","sentiment_score":-0.0015837252140045166},{"text":"Yep.","start":330.56,"end":331.06,"sentiment":"neutral","sentiment_score":0.06931521743535995}],"sentiment":"neutral","sentiment_score":0.21187073376142618,"num_words":33,"start":292.37997,"end":331.06},{"sentences":[{"text":"Yep.","start":339.6,"end":340.1,"sentiment":"neutral","sentiment_score":0.07835514098405838},{"text":"Okay.","start":340.16,"end":340.66,"sentiment":"neutral","sentiment_score":0.09613297879695892},{"text":"Okay.","start":343.92,"end":344.42,"sentiment":"neutral","sentiment_score":0.07312522828578949},{"text":"Alright.","start":345.28,"end":345.735,"sentiment":"neutral","sentiment_score":0.05480325222015381},{"text":"Alright.","start":347.655,"end":348.155,"sentiment":"neutral","sentiment_score":0.012184533290565014}],"sentiment":"neutral","sentiment_score":0.06292022671550512,"num_words":5,"start":339.6,"end":348.155},{"sentences":[{"text":"Alright.","start":353.735,"end":353.81497,"sentiment":"neutral","sentiment_score":0.2289651483297348},{"text":"Alright.","start":353.81497,"end":354.31497,"sentiment":"neutral","sentiment_score":0.300823450088501},{"text":"Thanks.","start":354.615,"end":355.115,"sentiment":"positive","sentiment_score":0.7420965433120728},{"text":"Bye.","start":355.335,"end":355.835,"sentiment":"positive","sentiment_score":0.471543163061142}],"sentiment":"positive","sentiment_score":0.4358570761978626,"num_words":4,"start":353.735,"end":355.835}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel.\n\nChannel 1: Hi. This is\n\nChannel 0: Yeah.\n\nChannel 1: Asaf. I\n\nChannel 0: Mhmm.\n\nChannel 1: called some time ago for the Internet issue, and I received\n\nChannel 0: Mhmm.\n\nChannel 1: some instructions, but it's still not working.\n\nChannel 0: Yeah. Have does the credentials on your router match what's on the router's interface?\n\nChannel 1: Yeah. Yep.\n\nChannel 0: Okay. Let me just check your account. Is it okay if you send us a screenshot for us to have a reference\n\nChannel 1: I did I I shared the screenshots as well.\n\nChannel 0: Of the the credentials?\n\nChannel 1: No. No. The screen I I I shared the photos of the setup as well, and I I added the credentials again and saved it as well. Both of them didn't work.\n\nChannel 0: Okay. Yeah. But first, to have a reference, can you send a screenshot of the router's interface?\n\nChannel 1: I I shared the screenshot of the router's interface as well. The p p p o o e. Right?\n\nChannel 0: Yeah. But\n\nChannel 1: Yeah. I shared that screenshot\n\nChannel 0: checking\n\nChannel 1: as well.\n\nChannel 0: checking is now haven't received anything with the screenshot yet.\n\nChannel 1: Yeah. I shared it. Yeah. It should be in the email. I have added the credit that came saved and applied, but still no Internet.\n\nI attached a photo with it.\n\nChannel 0: Yeah. I can only see here the pictures of yours the setup, the back, front details of the router. There's\n\nChannel 1: Yeah.\n\nChannel 0: no\n\nChannel 1: So it's it's\n\nChannel 0: screenshot\n\nChannel 1: a new email. I shared it another email.\n\nChannel 0: yet. Okay. I'll just wait for it.\n\nChannel 1: No. No. I mean, I shared it, like, an hour ago. So it should be there in a thread.\n\nChannel 0: Yeah. Unfortunately, I haven't received an email. Is it okay if you resend it again\n\nChannel 1: Yeah.\n\nChannel 0: now?\n\nChannel 1: I'll oh,\n\nChannel 0: At\n\nChannel 1: yeah. I can\n\nChannel 0: orangement dot airtel dot net dot a u.\n\nChannel 1: yeah. I'm sharing that again.\n\nChannel 0: Mhmm. Or just\n\nChannel 1: To Maureen.\n\nChannel 0: reply.\n\nChannel 1: Right? Maureen at atl dot right?\n\nChannel 0: Yeah. Yeah. Or just reply to the email instruction that I sent you.\n\nChannel 1: Okay. Yeah. Alright. Okay. I sent it again.\n\nChannel 0: Okay. Thank you.\n\nChannel 1: Did you receive it?\n\nChannel 0: Not yet. Okay. Hang on here. Just received it. Is it okay if I put you on hold?\n\nLet me just review the\n\nChannel 1: Yep.\n\nChannel 0: picture.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Hello, Oussaf?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. So after you enter this did you enter this username and password or it's already there?\n\nChannel 1: Sir, I entered it again.\n\nChannel 0: And does it says any error message after you entered it?\n\nChannel 1: No.\n\nChannel 0: It just saved.\n\nChannel 1: Yeah. When I save it, it just says saved. Yeah.\n\nChannel 0: There's no unlike error or successful.\n\nChannel 1: It it does share a successful message. Like like, it it loads. Like, it show one slash twenty two slash twenty three slash twenty. It just loads, and then it just saves like like a normal saving action.\n\nChannel 0: Okay. I see. So what I'm going to do now is I'll report this to the network team for them to check since,\n\nChannel 1: Okay.\n\nChannel 0: yeah, there seems to be no issue with the router since, you entered the credentials correctly, but still, the Internet connection did not establish. And we did, reboot the router and the network side as well, but still doesn't work. So we'll,\n\nChannel 1: Yep.\n\nChannel 0: forward and escalate this one to the network team. Then is it okay if I get back to you once I hear an update from them\n\nChannel 1: Yep. Okay.\n\nChannel 0: via e I'll email you again,\n\nChannel 1: Okay.\n\nChannel 0: yeah,\n\nChannel 1: Alright.\n\nChannel 0: or give you a callback.\n\nChannel 1: Alright.\n\nChannel 0: Okay. So I have sorry for the inconvenience.\n\nChannel 1: Alright. Alright. Thanks. Bye.\n\nChannel 0: Yeah. Welcome. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.32,"sentiment":"neutral","sentiment_score":0.19956257939338684},{"text":"Good afternoon.","start":2.32,"end":3.04,"sentiment":"positive","sentiment_score":0.41881366074085236},{"text":"This is Maureen from Airtel.","start":3.04,"end":5.06,"sentiment":"neutral","sentiment_score":0.26198515892028806}],"sentiment":"neutral","sentiment_score":0.2933894619345665,"channel":0,"num_words":8,"start":1.92,"end":5.06},{"sentences":[{"text":"Hi.","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.12304413318634032},{"text":"This is","start":5.7599998,"end":6.16,"sentiment":"neutral","sentiment_score":0.10352213308215141}],"sentiment":"neutral","sentiment_score":0.11002946645021439,"channel":1,"num_words":3,"start":4.88,"end":6.16},{"sentences":[{"text":"Yeah.","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.11169950664043428}],"sentiment":"neutral","sentiment_score":0.11169950664043428,"channel":0,"num_words":1,"start":6.0,"end":6.5},{"sentences":[{"text":"Asaf.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.09746675193309784},{"text":"I","start":7.52,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.03034781478345394}],"sentiment":"neutral","sentiment_score":0.06390728335827589,"channel":1,"num_words":2,"start":6.16,"end":7.8399997},{"sentences":[{"text":"Mhmm.","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":-0.012126853689551352}],"sentiment":"neutral","sentiment_score":-0.012126853689551352,"channel":0,"num_words":1,"start":7.6,"end":8.1},{"sentences":[{"text":"called some time ago for the Internet issue, and I received","start":7.8399997,"end":12.32,"sentiment":"neutral","sentiment_score":-0.08870712227442047}],"sentiment":"neutral","sentiment_score":-0.08870712227442047,"channel":1,"num_words":11,"start":7.8399997,"end":12.32},{"sentences":[{"text":"Mhmm.","start":12.24,"end":12.74,"sentiment":"neutral","sentiment_score":-0.07944761216640472}],"sentiment":"neutral","sentiment_score":-0.07944761216640472,"channel":0,"num_words":1,"start":12.24,"end":12.74},{"sentences":[{"text":"some instructions, but it's still not working.","start":12.32,"end":14.259999,"sentiment":"neutral","sentiment_score":-0.2759522423148155}],"sentiment":"neutral","sentiment_score":-0.2759522423148155,"channel":1,"num_words":7,"start":12.32,"end":14.259999},{"sentences":[{"text":"Yeah.","start":15.785,"end":16.285,"sentiment":"neutral","sentiment_score":-0.03558160364627838},{"text":"Have does the credentials on your router match what's on the router's interface?","start":17.145,"end":24.125,"sentiment":"neutral","sentiment_score":-0.02160619829709713}],"sentiment":"neutral","sentiment_score":-0.022604441536324366,"channel":0,"num_words":14,"start":15.785,"end":24.125},{"sentences":[{"text":"Yeah.","start":24.564999,"end":25.064999,"sentiment":"neutral","sentiment_score":0.051270484924316406},{"text":"Yep.","start":25.125,"end":25.625,"sentiment":"neutral","sentiment_score":0.08031588792800903}],"sentiment":"neutral","sentiment_score":0.06579318642616272,"channel":1,"num_words":2,"start":24.564999,"end":25.625},{"sentences":[{"text":"Okay.","start":28.15,"end":28.470001,"sentiment":"neutral","sentiment_score":0.09796901792287828},{"text":"Let me just check your account.","start":28.470001,"end":30.33,"sentiment":"neutral","sentiment_score":0.1378323957324028},{"text":"Is it okay if you send us a screenshot for us to have a reference","start":33.03,"end":37.05,"sentiment":"neutral","sentiment_score":0.148192098736763}],"sentiment":"neutral","sentiment_score":0.14308385788039726,"channel":0,"num_words":22,"start":28.15,"end":37.05},{"sentences":[{"text":"I did I I shared the screenshots as well.","start":37.88,"end":40.22,"sentiment":"neutral","sentiment_score":0.09702097376187642}],"sentiment":"neutral","sentiment_score":0.09702097376187642,"channel":1,"num_words":9,"start":37.88,"end":40.22},{"sentences":[{"text":"Of the the credentials?","start":42.145,"end":43.844997,"sentiment":"neutral","sentiment_score":-0.0029251500964164734}],"sentiment":"neutral","sentiment_score":-0.0029251500964164734,"channel":0,"num_words":4,"start":42.145,"end":43.844997},{"sentences":[{"text":"No.","start":46.025,"end":46.185,"sentiment":"neutral","sentiment_score":-0.2950333058834076},{"text":"No.","start":46.185,"end":46.425,"sentiment":"negative","sentiment_score":-0.4011914134025574},{"text":"The screen I I I shared the photos of the setup as well, and I I added the credentials again and saved it as well.","start":46.425,"end":54.985,"sentiment":"neutral","sentiment_score":-0.25576036632061006},{"text":"Both of them didn't work.","start":54.985,"end":56.364998,"sentiment":"negative","sentiment_score":-0.4077610015869141}],"sentiment":"neutral","sentiment_score":-0.2852824651636183,"channel":1,"num_words":32,"start":46.025,"end":56.364998},{"sentences":[{"text":"Okay.","start":58.05,"end":58.37,"sentiment":"neutral","sentiment_score":0.01165180467069149},{"text":"Yeah.","start":58.37,"end":58.69,"sentiment":"neutral","sentiment_score":0.02446627989411354},{"text":"But first, to have a reference, can you send a screenshot of the router's interface?","start":58.69,"end":64.31,"sentiment":"neutral","sentiment_score":0.022339634659389655}],"sentiment":"neutral","sentiment_score":0.021836035556214696,"channel":0,"num_words":17,"start":58.05,"end":64.31},{"sentences":[{"text":"I I shared the screenshot of the router's interface as well.","start":65.479996,"end":68.7,"sentiment":"neutral","sentiment_score":0.01590074725787748},{"text":"The p p p o o e.","start":68.76,"end":71.0,"sentiment":"neutral","sentiment_score":-0.005535804001348359},{"text":"Right?","start":71.0,"end":71.325,"sentiment":"neutral","sentiment_score":0.009325078688561916}],"sentiment":"neutral","sentiment_score":0.007656982658725036,"channel":1,"num_words":19,"start":65.479996,"end":71.325},{"sentences":[{"text":"Yeah.","start":72.585,"end":72.905,"sentiment":"neutral","sentiment_score":0.0012150825932621956},{"text":"But","start":72.905,"end":73.405,"sentiment":"neutral","sentiment_score":-0.01977803371846676}],"sentiment":"neutral","sentiment_score":-0.009281475562602282,"channel":0,"num_words":2,"start":72.585,"end":73.405},{"sentences":[{"text":"Yeah.","start":73.325,"end":73.564995,"sentiment":"neutral","sentiment_score":-0.018552469089627262},{"text":"I shared that screenshot","start":73.564995,"end":74.685,"sentiment":"neutral","sentiment_score":-0.03778898436576128}],"sentiment":"neutral","sentiment_score":-0.033941681310534474,"channel":1,"num_words":5,"start":73.325,"end":74.685},{"sentences":[{"text":"checking","start":74.424995,"end":74.924995,"sentiment":"neutral","sentiment_score":-0.038514722138643265}],"sentiment":"neutral","sentiment_score":-0.038514722138643265,"channel":0,"num_words":1,"start":74.424995,"end":74.924995},{"sentences":[{"text":"as well.","start":74.685,"end":75.34499,"sentiment":"neutral","sentiment_score":-0.06570380739867687}],"sentiment":"neutral","sentiment_score":-0.06570380739867687,"channel":1,"num_words":2,"start":74.685,"end":75.34499},{"sentences":[{"text":"checking is now haven't received anything with the screenshot yet.","start":76.905,"end":82.524994,"sentiment":"neutral","sentiment_score":-0.22913284301757814}],"sentiment":"neutral","sentiment_score":-0.22913284301757814,"channel":0,"num_words":10,"start":76.905,"end":82.524994},{"sentences":[{"text":"Yeah.","start":83.645,"end":83.80499,"sentiment":"neutral","sentiment_score":0.005395097658038139},{"text":"I shared it.","start":83.80499,"end":90.25,"sentiment":"neutral","sentiment_score":0.01652826430896918},{"text":"Yeah.","start":90.25,"end":90.41,"sentiment":"neutral","sentiment_score":0.06899169832468033},{"text":"It should be in the email.","start":90.41,"end":91.71,"sentiment":"neutral","sentiment_score":0.11174291620651881},{"text":"I have added the credit that came saved and applied, but still no Internet.","start":91.93,"end":95.07,"sentiment":"neutral","sentiment_score":0.04334956620420728}],"sentiment":"neutral","sentiment_score":0.05605292052030563,"channel":1,"num_words":25,"start":83.645,"end":95.07},{"sentences":[{"text":"I attached a photo with it.","start":95.29,"end":96.99,"sentiment":"neutral","sentiment_score":0.015599930038054785}],"sentiment":"neutral","sentiment_score":0.015599930038054785,"channel":1,"num_words":6,"start":95.29,"end":96.99},{"sentences":[{"text":"Yeah.","start":97.815,"end":98.315,"sentiment":"neutral","sentiment_score":0.003932477906346321},{"text":"I can only see here the pictures of yours the setup, the back, front details of the router.","start":101.335,"end":110.155,"sentiment":"neutral","sentiment_score":-0.025421518315043714},{"text":"There's","start":111.655,"end":112.055,"sentiment":"neutral","sentiment_score":-0.02645084634423256}],"sentiment":"neutral","sentiment_score":-0.024005284905433653,"channel":0,"num_words":20,"start":97.815,"end":112.055},{"sentences":[{"text":"Yeah.","start":111.854996,"end":112.09499,"sentiment":"neutral","sentiment_score":-0.02605382725596428}],"sentiment":"neutral","sentiment_score":-0.02605382725596428,"channel":1,"num_words":1,"start":111.854996,"end":112.09499},{"sentences":[{"text":"no","start":112.055,"end":112.555,"sentiment":"neutral","sentiment_score":-0.06769505888223648}],"sentiment":"neutral","sentiment_score":-0.06769505888223648,"channel":0,"num_words":1,"start":112.055,"end":112.555},{"sentences":[{"text":"So it's it's","start":112.09499,"end":112.735,"sentiment":"neutral","sentiment_score":-0.10238425681988399}],"sentiment":"neutral","sentiment_score":-0.10238425681988399,"channel":1,"num_words":3,"start":112.09499,"end":112.735},{"sentences":[{"text":"screenshot","start":112.615,"end":113.115,"sentiment":"neutral","sentiment_score":-0.0850881040096283}],"sentiment":"neutral","sentiment_score":-0.0850881040096283,"channel":0,"num_words":1,"start":112.615,"end":113.115},{"sentences":[{"text":"a new email.","start":112.735,"end":113.634995,"sentiment":"neutral","sentiment_score":-0.1356316109498342},{"text":"I shared it another email.","start":113.935,"end":115.715,"sentiment":"neutral","sentiment_score":-0.08191483989357948}],"sentiment":"neutral","sentiment_score":-0.102058629039675,"channel":1,"num_words":8,"start":112.735,"end":115.715},{"sentences":[{"text":"yet.","start":115.95,"end":116.45,"sentiment":"neutral","sentiment_score":-0.04369033128023147},{"text":"Okay.","start":116.509995,"end":117.009995,"sentiment":"neutral","sentiment_score":0.006586410105228424},{"text":"I'll just wait for it.","start":117.149994,"end":118.53,"sentiment":"neutral","sentiment_score":-0.002073253085836768}],"sentiment":"neutral","sentiment_score":-0.006781455229169555,"channel":0,"num_words":7,"start":115.95,"end":118.53},{"sentences":[{"text":"No.","start":119.8,"end":119.96001,"sentiment":"neutral","sentiment_score":-0.18758165836334229},{"text":"No.","start":119.96001,"end":120.12,"sentiment":"neutral","sentiment_score":-0.22562985122203827},{"text":"I mean, I shared it, like, an hour ago.","start":120.12,"end":121.880005,"sentiment":"neutral","sentiment_score":-0.14005078540907967},{"text":"So it should be there in a thread.","start":121.880005,"end":123.340004,"sentiment":"neutral","sentiment_score":-0.04667913820594549}],"sentiment":"neutral","sentiment_score":-0.10774219389024534,"channel":1,"num_words":19,"start":119.8,"end":123.340004},{"sentences":[{"text":"Yeah.","start":125.564995,"end":125.805,"sentiment":"neutral","sentiment_score":-0.16075026988983154},{"text":"Unfortunately, I haven't received an email.","start":125.805,"end":128.045,"sentiment":"negative","sentiment_score":-0.4411323070526123},{"text":"Is it okay if you resend it again","start":128.045,"end":130.525,"sentiment":"neutral","sentiment_score":-0.27196753956377506}],"sentiment":"neutral","sentiment_score":-0.3322189619143804,"channel":0,"num_words":15,"start":125.564995,"end":130.525},{"sentences":[{"text":"Yeah.","start":130.52,"end":130.84,"sentiment":"neutral","sentiment_score":-0.10743675380945206}],"sentiment":"neutral","sentiment_score":-0.10743675380945206,"channel":1,"num_words":1,"start":130.52,"end":130.84},{"sentences":[{"text":"now?","start":130.525,"end":131.025,"sentiment":"neutral","sentiment_score":-0.06694306433200836}],"sentiment":"neutral","sentiment_score":-0.06694306433200836,"channel":0,"num_words":1,"start":130.525,"end":131.025},{"sentences":[{"text":"I'll oh,","start":130.84,"end":131.775,"sentiment":"neutral","sentiment_score":-0.03137795068323612}],"sentiment":"neutral","sentiment_score":-0.03137795068323612,"channel":1,"num_words":2,"start":130.84,"end":131.775},{"sentences":[{"text":"At","start":131.64499,"end":132.14499,"sentiment":"neutral","sentiment_score":-0.03807997703552246}],"sentiment":"neutral","sentiment_score":-0.03807997703552246,"channel":0,"num_words":1,"start":131.64499,"end":132.14499},{"sentences":[{"text":"yeah.","start":131.855,"end":132.095,"sentiment":"neutral","sentiment_score":-0.06401196122169495},{"text":"I can","start":132.095,"end":132.75499,"sentiment":"neutral","sentiment_score":0.03512900695204735}],"sentiment":"neutral","sentiment_score":0.0020820175607999167,"channel":1,"num_words":3,"start":131.855,"end":132.75499},{"sentences":[{"text":"orangement dot airtel dot net dot a u.","start":132.44499,"end":135.105,"sentiment":"neutral","sentiment_score":0.04170313756912947}],"sentiment":"neutral","sentiment_score":0.04170313756912947,"channel":0,"num_words":8,"start":132.44499,"end":135.105},{"sentences":[{"text":"yeah.","start":136.655,"end":136.97499,"sentiment":"neutral","sentiment_score":0.14209425449371338},{"text":"I'm sharing that again.","start":136.97499,"end":138.435,"sentiment":"neutral","sentiment_score":0.23641716316342354}],"sentiment":"neutral","sentiment_score":0.2175525814294815,"channel":1,"num_words":5,"start":136.655,"end":138.435},{"sentences":[{"text":"Mhmm.","start":138.845,"end":139.165,"sentiment":"neutral","sentiment_score":0.05532678961753845},{"text":"Or just","start":139.165,"end":139.985,"sentiment":"neutral","sentiment_score":0.03269622102379799}],"sentiment":"neutral","sentiment_score":0.04023974388837814,"channel":0,"num_words":3,"start":138.845,"end":139.985},{"sentences":[{"text":"To Maureen.","start":139.855,"end":140.575,"sentiment":"neutral","sentiment_score":0.02838372066617012}],"sentiment":"neutral","sentiment_score":0.02838372066617012,"channel":1,"num_words":2,"start":139.855,"end":140.575},{"sentences":[{"text":"reply.","start":140.205,"end":140.705,"sentiment":"neutral","sentiment_score":0.027723278850317}],"sentiment":"neutral","sentiment_score":0.027723278850317,"channel":0,"num_words":1,"start":140.205,"end":140.705},{"sentences":[{"text":"Right?","start":140.575,"end":141.075,"sentiment":"neutral","sentiment_score":0.030374186113476753},{"text":"Maureen at atl dot right?","start":141.69499,"end":143.635,"sentiment":"neutral","sentiment_score":0.022045593336224557}],"sentiment":"neutral","sentiment_score":0.023433692132433254,"channel":1,"num_words":6,"start":140.575,"end":143.635},{"sentences":[{"text":"Yeah.","start":143.6,"end":144.08,"sentiment":"neutral","sentiment_score":0.03665954619646072},{"text":"Yeah.","start":144.08,"end":144.58,"sentiment":"neutral","sentiment_score":0.04215453565120697},{"text":"Or just reply to the email instruction that I sent you.","start":144.88,"end":149.14,"sentiment":"neutral","sentiment_score":0.07213573462583801}],"sentiment":"neutral","sentiment_score":0.06710055097937584,"channel":0,"num_words":13,"start":143.6,"end":149.14},{"sentences":[{"text":"Okay.","start":151.19,"end":151.43001,"sentiment":"neutral","sentiment_score":0.08188305795192719},{"text":"Yeah.","start":151.43001,"end":151.93001,"sentiment":"neutral","sentiment_score":0.08227528631687164},{"text":"Alright.","start":162.915,"end":163.415,"sentiment":"neutral","sentiment_score":0.13476967811584473},{"text":"Okay.","start":172.11,"end":172.26999,"sentiment":"neutral","sentiment_score":0.12189953029155733},{"text":"I sent it again.","start":172.26999,"end":173.25,"sentiment":"neutral","sentiment_score":0.16216816380620003}],"sentiment":"neutral","sentiment_score":0.13368752598762512,"channel":1,"num_words":8,"start":151.19,"end":173.25},{"sentences":[{"text":"Okay.","start":175.19,"end":175.69,"sentiment":"neutral","sentiment_score":0.24927684664726257},{"text":"Thank you.","start":177.43001,"end":178.25,"sentiment":"positive","sentiment_score":0.46992282569408417}],"sentiment":"positive","sentiment_score":0.3963741660118103,"channel":0,"num_words":3,"start":175.19,"end":178.25},{"sentences":[{"text":"Did you receive it?","start":224.77,"end":225.83,"sentiment":"neutral","sentiment_score":0.1485732328146696}],"sentiment":"neutral","sentiment_score":0.1485732328146696,"channel":1,"num_words":4,"start":224.77,"end":225.83},{"sentences":[{"text":"Not yet.","start":227.43,"end":228.40999,"sentiment":"neutral","sentiment_score":-0.05599404685199261},{"text":"Okay.","start":233.59,"end":234.09,"sentiment":"neutral","sentiment_score":0.004283590242266655},{"text":"Hang on here.","start":234.15,"end":235.12999,"sentiment":"neutral","sentiment_score":0.011531118303537369},{"text":"Just received it.","start":235.43,"end":236.56999,"sentiment":"neutral","sentiment_score":0.12408130119244258},{"text":"Is it okay if I put you on hold?","start":236.70999,"end":237.98999,"sentiment":"neutral","sentiment_score":0.0517877841161357}],"sentiment":"neutral","sentiment_score":0.042512378448413476,"channel":0,"num_words":18,"start":227.43,"end":237.98999},{"sentences":[{"text":"Let me just review the","start":237.98999,"end":238.95,"sentiment":"neutral","sentiment_score":0.037645790725946426}],"sentiment":"neutral","sentiment_score":0.037645790725946426,"channel":0,"num_words":5,"start":237.98999,"end":238.95},{"sentences":[{"text":"Yep.","start":238.85,"end":239.35,"sentiment":"neutral","sentiment_score":0.06898609548807144}],"sentiment":"neutral","sentiment_score":0.06898609548807144,"channel":1,"num_words":1,"start":238.85,"end":239.35},{"sentences":[{"text":"picture.","start":238.95,"end":239.45,"sentiment":"neutral","sentiment_score":0.08376415073871613}],"sentiment":"neutral","sentiment_score":0.08376415073871613,"channel":0,"num_words":1,"start":238.95,"end":239.45},{"sentences":[{"text":"Yep.","start":239.81,"end":240.135,"sentiment":"neutral","sentiment_score":0.0593843013048172}],"sentiment":"neutral","sentiment_score":0.0593843013048172,"channel":1,"num_words":1,"start":239.81,"end":240.135},{"sentences":[{"text":"Okay.","start":239.90999,"end":240.40999,"sentiment":"neutral","sentiment_score":0.056272171437740326},{"text":"Hello, Oussaf?","start":259.46,"end":260.44,"sentiment":"neutral","sentiment_score":0.053026944398880005}],"sentiment":"neutral","sentiment_score":0.05410868674516678,"channel":0,"num_words":3,"start":239.90999,"end":260.44},{"sentences":[{"text":"Yeah.","start":260.94998,"end":261.44998,"sentiment":"neutral","sentiment_score":0.04289182648062706}],"sentiment":"neutral","sentiment_score":0.04289182648062706,"channel":1,"num_words":1,"start":260.94998,"end":261.44998},{"sentences":[{"text":"Yeah.","start":262.02,"end":262.25998,"sentiment":"neutral","sentiment_score":0.03168188035488129},{"text":"So after you enter this did you enter this username and password or it's already there?","start":262.25998,"end":268.91998,"sentiment":"neutral","sentiment_score":0.014499045733828098}],"sentiment":"neutral","sentiment_score":0.01550980071153711,"channel":0,"num_words":17,"start":262.02,"end":268.91998},{"sentences":[{"text":"Sir, I entered it again.","start":269.605,"end":271.065,"sentiment":"neutral","sentiment_score":-0.02616816870868206}],"sentiment":"neutral","sentiment_score":-0.02616816870868206,"channel":1,"num_words":5,"start":269.605,"end":271.065},{"sentences":[{"text":"And does it says any error message after you entered it?","start":272.645,"end":276.185,"sentiment":"neutral","sentiment_score":-0.06728451800617305}],"sentiment":"neutral","sentiment_score":-0.06728451800617305,"channel":0,"num_words":11,"start":272.645,"end":276.185},{"sentences":[{"text":"No.","start":276.565,"end":277.02,"sentiment":"neutral","sentiment_score":-0.08083169907331467}],"sentiment":"neutral","sentiment_score":-0.08083169907331467,"channel":1,"num_words":1,"start":276.565,"end":277.02},{"sentences":[{"text":"It just saved.","start":280.005,"end":281.22,"sentiment":"neutral","sentiment_score":-0.0237019881606102}],"sentiment":"neutral","sentiment_score":-0.0237019881606102,"channel":0,"num_words":3,"start":280.005,"end":281.22},{"sentences":[{"text":"Yeah.","start":281.9,"end":282.37997,"sentiment":"neutral","sentiment_score":0.06673286110162735},{"text":"When I save it, it just says saved.","start":282.37997,"end":284.13998,"sentiment":"neutral","sentiment_score":0.09099730616435409},{"text":"Yeah.","start":284.13998,"end":284.63998,"sentiment":"neutral","sentiment_score":0.2520987093448639}],"sentiment":"neutral","sentiment_score":0.10468100197613239,"channel":1,"num_words":10,"start":281.9,"end":284.63998},{"sentences":[{"text":"There's no unlike error or successful.","start":285.38,"end":287.64,"sentiment":"neutral","sentiment_score":0.32808354993661243}],"sentiment":"neutral","sentiment_score":0.32808354993661243,"channel":0,"num_words":6,"start":285.38,"end":287.64},{"sentences":[{"text":"It it does share a successful message.","start":289.9,"end":292.37997,"sentiment":"positive","sentiment_score":0.45369807737214224},{"text":"Like like, it it loads.","start":292.37997,"end":294.215,"sentiment":"positive","sentiment_score":0.3540909767150879},{"text":"Like, it show one slash twenty two slash twenty three slash twenty.","start":294.215,"end":297.435,"sentiment":"neutral","sentiment_score":0.2066324253877004},{"text":"It just loads, and then it just saves like like a normal saving action.","start":298.295,"end":302.795,"sentiment":"neutral","sentiment_score":0.19099705240556172}],"sentiment":"neutral","sentiment_score":0.26578655956607117,"channel":1,"num_words":38,"start":289.9,"end":302.795},{"sentences":[{"text":"Okay.","start":305.155,"end":305.395,"sentiment":"neutral","sentiment_score":0.08788657188415527},{"text":"I see.","start":305.395,"end":305.94,"sentiment":"neutral","sentiment_score":0.04523009806871414},{"text":"So what I'm going to do now is I'll report this to the network team for them to check since,","start":306.1,"end":313.08002,"sentiment":"neutral","sentiment_score":0.03824128480628133}],"sentiment":"neutral","sentiment_score":0.04100749844118305,"channel":0,"num_words":23,"start":305.155,"end":313.08002},{"sentences":[{"text":"Okay.","start":313.03,"end":313.53,"sentiment":"neutral","sentiment_score":-0.0015837252140045166}],"sentiment":"neutral","sentiment_score":-0.0015837252140045166,"channel":1,"num_words":1,"start":313.03,"end":313.53},{"sentences":[{"text":"yeah, there seems to be no issue with the router since, you entered the credentials correctly, but still, the Internet connection did not establish.","start":314.42,"end":323.195,"sentiment":"neutral","sentiment_score":-0.14336580379555622},{"text":"And we did, reboot the router and the network side as well, but still doesn't work.","start":323.975,"end":329.91498,"sentiment":"neutral","sentiment_score":-0.13454086426645517},{"text":"So we'll,","start":330.13498,"end":330.935,"sentiment":"neutral","sentiment_score":0.03593427129089832}],"sentiment":"neutral","sentiment_score":-0.1314658232565437,"channel":0,"num_words":42,"start":314.42,"end":330.935},{"sentences":[{"text":"Yep.","start":330.56,"end":331.06,"sentiment":"neutral","sentiment_score":0.06931521743535995}],"sentiment":"neutral","sentiment_score":0.06931521743535995,"channel":1,"num_words":1,"start":330.56,"end":331.06},{"sentences":[{"text":"forward and escalate this one to the network team.","start":331.655,"end":334.32,"sentiment":"neutral","sentiment_score":0.041290168133046895},{"text":"Then is it okay if I get back to you once I hear an update from them","start":334.64,"end":339.38,"sentiment":"neutral","sentiment_score":0.09429607145926532}],"sentiment":"neutral","sentiment_score":0.07594787415403587,"channel":0,"num_words":26,"start":331.655,"end":339.38},{"sentences":[{"text":"Yep.","start":339.6,"end":340.1,"sentiment":"neutral","sentiment_score":0.07835514098405838},{"text":"Okay.","start":340.16,"end":340.66,"sentiment":"neutral","sentiment_score":0.09613297879695892}],"sentiment":"neutral","sentiment_score":0.08724405989050865,"channel":1,"num_words":2,"start":339.6,"end":340.66},{"sentences":[{"text":"via e I'll email you again,","start":340.72,"end":343.06,"sentiment":"neutral","sentiment_score":0.09860654920339584}],"sentiment":"neutral","sentiment_score":0.09860654920339584,"channel":0,"num_words":6,"start":340.72,"end":343.06},{"sentences":[{"text":"Okay.","start":343.92,"end":344.42,"sentiment":"neutral","sentiment_score":0.07312522828578949}],"sentiment":"neutral","sentiment_score":0.07312522828578949,"channel":1,"num_words":1,"start":343.92,"end":344.42},{"sentences":[{"text":"yeah,","start":344.96002,"end":345.46002,"sentiment":"neutral","sentiment_score":0.05171118676662445}],"sentiment":"neutral","sentiment_score":0.05171118676662445,"channel":0,"num_words":1,"start":344.96002,"end":345.46002},{"sentences":[{"text":"Alright.","start":345.28,"end":345.735,"sentiment":"neutral","sentiment_score":0.05480325222015381}],"sentiment":"neutral","sentiment_score":0.05480325222015381,"channel":1,"num_words":1,"start":345.28,"end":345.735},{"sentences":[{"text":"or give you a callback.","start":345.52002,"end":346.98,"sentiment":"neutral","sentiment_score":0.03682501241564751}],"sentiment":"neutral","sentiment_score":0.03682501241564751,"channel":0,"num_words":5,"start":345.52002,"end":346.98},{"sentences":[{"text":"Alright.","start":347.655,"end":348.155,"sentiment":"neutral","sentiment_score":0.012184533290565014}],"sentiment":"neutral","sentiment_score":0.012184533290565014,"channel":1,"num_words":1,"start":347.655,"end":348.155},{"sentences":[{"text":"Okay.","start":349.215,"end":349.715,"sentiment":"neutral","sentiment_score":-0.028383031487464905},{"text":"So I have sorry for the inconvenience.","start":349.775,"end":352.115,"sentiment":"neutral","sentiment_score":-0.22918845074517386}],"sentiment":"neutral","sentiment_score":-0.20408777333796024,"channel":0,"num_words":8,"start":349.215,"end":352.115},{"sentences":[{"text":"Alright.","start":353.735,"end":353.81497,"sentiment":"neutral","sentiment_score":0.2289651483297348},{"text":"Alright.","start":353.81497,"end":354.31497,"sentiment":"neutral","sentiment_score":0.300823450088501},{"text":"Thanks.","start":354.615,"end":355.115,"sentiment":"positive","sentiment_score":0.7420965433120728},{"text":"Bye.","start":355.335,"end":355.835,"sentiment":"positive","sentiment_score":0.471543163061142}],"sentiment":"positive","sentiment_score":0.4358570761978626,"channel":1,"num_words":4,"start":353.735,"end":355.835},{"sentences":[{"text":"Yeah.","start":355.935,"end":356.435,"sentiment":"positive","sentiment_score":0.42894092202186584},{"text":"Welcome.","start":356.495,"end":356.995,"sentiment":"positive","sentiment_score":0.5388970375061035},{"text":"Bye.","start":357.055,"end":357.555,"sentiment":"neutral","sentiment_score":-0.09327620267868042}],"sentiment":"neutral","sentiment_score":0.29152058561642963,"channel":0,"num_words":3,"start":355.935,"end":357.555}]},"summary":{"result":"success","short":"A customer named A leisure called Airtel to report that their internet connection was not working. The representative, Maureen, asked for a screenshot of the router's interface and provided the customer with a new email. The representative then reviewed the customer's account and reported the issue to the network team. The customer was instructed to call back once they hear an update from the network team."},"intents":{"segments":[{"text":"called some time ago for the Internet issue, and I received Mhmm. some instructions, but it's still not working. Yeah.","start_word":15,"end_word":34,"intents":[{"intent":"Request technical assistance","confidence_score":0.031042319}]},{"text":"Or just reply to the email instruction that I sent you. Okay. Yeah.","start_word":314,"end_word":326,"intents":[{"intent":"Request for email instruction","confidence_score":0.00025710656}]},{"text":"or give you a callback. Alright. Okay.","start_word":565,"end_word":571,"intents":[{"intent":"Request for callback","confidence_score":0.00636113}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.19956257939338684},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.40121588110923767},{"text":"This is Maureen from Airtel. Hi. This Yeah. is Asaf. I Mhmm. called some time ago for the Internet issue, and I received Mhmm. some instructions, but it's still not working. Yeah. Have does the credentials on your router match what's on the router's interface? Yeah. Yep. Okay. Let me just check your account. Is it okay if you send us a screenshot for us to have a reference I did I I shared the screenshots as well. Of the the credentials? No.","start_word":3,"end_word":85,"sentiment":"neutral","sentiment_score":0.02944454550743103},{"text":"No.","start_word":86,"end_word":86,"sentiment":"negative","sentiment_score":-0.4011914134025574},{"text":"The screen I I I shared the photos of the setup as well, and I I added the credentials again and saved it as well.","start_word":87,"end_word":111,"sentiment":"neutral","sentiment_score":-0.25621840357780457},{"text":"Both of them didn't work.","start_word":112,"end_word":116,"sentiment":"negative","sentiment_score":-0.38394695520401},{"text":"Okay. Yeah. But first, to have a reference, can you send a screenshot of the router's interface? I I shared the screenshot of the router's interface as well. The p p p o o e. Right? Yeah. But Yeah. I shared that screenshot checking as well. checking is now haven't received anything with the screenshot yet. Yeah. I shared it. Yeah. It should be in the email. I have added the credit that came saved and applied, but still no Internet. I attached a photo with it. Yeah. I can only see here the pictures of yours the setup, the back, front details of the router. There's Yeah. no So it's it's screenshot a new email. I shared it another email. yet. Okay. I'll just wait for it. No. No. I mean, I shared it, like, an hour ago. So it should be there in a thread. Yeah.","start_word":117,"end_word":264,"sentiment":"neutral","sentiment_score":-0.03587137162685394},{"text":"Unfortunately, I haven't received an email.","start_word":265,"end_word":270,"sentiment":"negative","sentiment_score":-0.4294933080673218},{"text":"Is it okay if you resend it again Yeah. now? I'll oh, At yeah. I can orangement dot airtel dot net dot a u. yeah. I'm sharing that again. Mhmm. Or just To Maureen. reply. Right? Maureen at atl dot right? Yeah. Yeah. Or just reply to the email instruction that I sent you. Okay. Yeah. Alright. Okay. I sent it again. Okay.","start_word":271,"end_word":333,"sentiment":"neutral","sentiment_score":0.027253362039724987},{"text":"Thank you.","start_word":334,"end_word":335,"sentiment":"positive","sentiment_score":0.44395583868026733},{"text":"Did you receive it? Not yet. Okay. Hang on here. Just received it. Is it okay if I put you on hold? Let me just review the Yep. picture. Yep. Okay. Hello, Oussaf? Yeah. Yeah. So after you enter this did you enter this username and password or it's already there? Sir, I entered it again. And does it says any error message after you entered it? No. It just saved. Yeah. When I save it, it just says saved. Yeah. There's no unlike error or successful.","start_word":336,"end_word":422,"sentiment":"neutral","sentiment_score":0.05480030179023743},{"text":"It it does share a successful message. Like like, it it loads.","start_word":423,"end_word":434,"sentiment":"positive","sentiment_score":0.4038761854171753},{"text":"Like, it show one slash twenty two slash twenty three slash twenty. It just loads, and then it just saves like like a normal saving action. Okay. I see. So what I'm going to do now is I'll report this to the network team for them to check since, Okay. yeah, there seems to be no issue with the router since, you entered the credentials correctly, but still, the Internet connection did not establish. And we did, reboot the router and the network side as well, but still doesn't work. So we'll, Yep. forward and escalate this one to the network team. Then is it okay if I get back to you once I hear an update from them Yep. Okay. via e I'll email you again, Okay. yeah, Alright. or give you a callback. Alright. Okay. So I have sorry for the inconvenience. Alright. Alright.","start_word":435,"end_word":580,"sentiment":"neutral","sentiment_score":0.025843238381490316},{"text":"Thanks. Bye. Yeah. Welcome. Bye.","start_word":581,"end_word":585,"sentiment":"positive","sentiment_score":0.4893312454223633}],"average":{"sentiment":"neutral","sentiment_score":0.012892332088102724}}}}