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So you don't have any email, a tech email address that I could send to. No. Okay. Okay. Thank you very much. I've made a big I'm I made a big mistake. 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Good afternoon. Yes. I have a I have an account problem with my Airtel account, and I want to close the account. I no longer have the app.\n\nI no longer have the phone. All I have is the details that were registered. If I give you the phone number, can you try to recover the account? Okay? The yes.\n\nYep. Yeah. The name registered is g o r d o n, Gordon Skevy, s k e, r r, y. My mobile numb no. No.\n\nNo. No. It was an Indian phone number, and I'll give you the phone number. I'm not sure the area code for India. Is it 91 or something?\n\nBut in India. I'll give you the number. The number is Well, I need you to send these details to India and get them to cancel the account. I no longer need it. I don't have the phone.\n\nI don't have the number. I don't have the email address. I don't have the reference email address to get an OTP. I can't modify the account. I can't do anything, and no one in Airtel will talk to me.\n\nSo you're my only hope. Okay. Okay. So you don't have any email, a tech email address that I could send to. No.\n\nOkay. Okay. Thank you very much. I've made a big I'm I made a big mistake. 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Good afternoon. This is Maureen Airtel tech support.\n\nChannel 1: Hi.\n\nChannel 0: How\n\nChannel 1: Good\n\nChannel 0: can\n\nChannel 1: afternoon.\n\nChannel 0: I assist you with you?\n\nChannel 1: Yes. I have a I have an account problem with my Airtel account, and I want to close the account. I no longer have the app. I no longer have the phone. All I have is the details that were registered.\n\nIf I give you the phone number, can you try to recover\n\nChannel 0: Mhmm.\n\nChannel 1: the account? Okay?\n\nChannel 0: Yeah. Or\n\nChannel 1: The\n\nChannel 0: the name registered under\n\nChannel 1: yes.\n\nChannel 0: the account.\n\nChannel 1: Yep.\n\nChannel 0: I can\n\nChannel 1: Yeah.\n\nChannel 0: check.\n\nChannel 1: The name registered is g o r d o n, Gordon Skevy, s k e, r r, y.\n\nChannel 0: Okay.\n\nChannel 1: My\n\nChannel 0: How\n\nChannel 1: mobile\n\nChannel 0: about\n\nChannel 1: numb\n\nChannel 0: the number? Is it this number that we're using right now?\n\nChannel 1: no. No. No. No. It was an Indian phone number, and I'll give you the phone number.\n\nI'm not sure the area code for India. Is it 91 or something?\n\nChannel 0: Okay.\n\nChannel 1: But\n\nChannel 0: Is this number registered from different country or here in Australia?\n\nChannel 1: in India. I'll give\n\nChannel 0: Okay.\n\nChannel 1: you the number.\n\nChannel 0: I see.\n\nChannel 1: The number\n\nChannel 0: Yeah.\n\nChannel 1: is\n\nChannel 0: Actually yeah. Unfortunately, we're not checking other phone number since we are Airtel Airtel Australia. We own this this Australian phone numbers. Unfortunately, we're unable to resolve this issue for you as we're not affiliated with Airtel India.\n\nChannel 1: Well, I need you to send these details to India and get them to cancel the account. I no longer need\n\nChannel 0: Actually,\n\nChannel 1: it.\n\nChannel 0: yeah.\n\nChannel 1: I\n\nChannel 0: I\n\nChannel 1: don't\n\nChannel 0: was\n\nChannel 1: have\n\nChannel 0: also\n\nChannel 1: the\n\nChannel 0: not\n\nChannel 1: phone. I don't have\n\nChannel 0: Mhmm.\n\nChannel 1: the number. I don't have the email address. I don't have the reference email address to get an OTP. I can't modify the account. I can't do anything, and no one in Airtel will talk to me.\n\nChannel 0: Yeah.\n\nChannel 1: So you're\n\nChannel 0: I\n\nChannel 1: my\n\nChannel 0: understand.\n\nChannel 1: only hope.\n\nChannel 0: Yeah. I understand you, but we're a different company. The Eartha Angel, I'm not connected with them. That's why I cannot check your account under our portal. Because so we're a different company to\n\nChannel 1: Okay.\n\nChannel 0: Erta. We're different reseller. Yeah.\n\nChannel 1: Okay. So you don't have any email, a tech email address that I could send\n\nChannel 0: Yeah.\n\nChannel 1: to.\n\nChannel 0: Mhmm. We do not\n\nChannel 1: No.\n\nChannel 0: have their customer support number as well for you to call.\n\nChannel 1: Okay. Okay. Thank you very\n\nChannel 0: Mhmm.\n\nChannel 1: much. I've\n\nChannel 0: You're\n\nChannel 1: made\n\nChannel 0: welcome.\n\nChannel 1: a big\n\nChannel 0: Bye.\n\nChannel 1: I'm\n\nChannel 0: Have a\n\nChannel 1: I\n\nChannel 0: good\n\nChannel 1: made\n\nChannel 0: day.\n\nChannel 1: a big mistake. Goodbye.\n\nChannel 0: Yeah. 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The representative informs the customer that they cannot help with their account since they are not affiliated with Airtel India and asks for the customer's mobile number and email address to try to recover the account. The customer explains that they are a different company and the representative suggests calling customer support for assistance."},"intents":{"segments":[{"text":"I have a I have an account problem with my Airtel account, and I want to close the account. I no longer have the app.","start_word":20,"end_word":44,"intents":[{"intent":"Resolve account issue","confidence_score":0.046194296}]},{"text":"All I have is the details that were registered. If I give you the phone number, can you try to recover Mhmm. the account? Okay? Yeah.","start_word":51,"end_word":76,"intents":[{"intent":"Confirm details","confidence_score":0.0027526228}]},{"text":"If I give you the phone number, can you try to recover Mhmm. the account? Okay?","start_word":60,"end_word":75,"intents":[{"intent":"Provide phone number","confidence_score":0.41605338}]},{"text":"If I give you the phone number, can you try to recover Mhmm. the account? Okay? Yeah. Or The the name registered under yes. the account. Yep. I can Yeah. check. The name registered is g o r d o n, Gordon Skevy, s k e, r r, y. Okay.","start_word":60,"end_word":109,"intents":[{"intent":"Check phone number","confidence_score":0.09394722}]},{"text":"But Is this number registered from different country or here in Australia? in India.","start_word":157,"end_word":170,"intents":[{"intent":"Check location","confidence_score":0.019120105}]},{"text":"So you don't have any email, a tech email address that I could send Yeah. to.","start_word":344,"end_word":359,"intents":[{"intent":"Request technical support","confidence_score":0.05086648}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.15449436008930206},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.37425073981285095},{"text":"This is Maureen Airtel tech support.","start_word":3,"end_word":8,"sentiment":"neutral","sentiment_score":0.26823219656944275},{"text":"Hi. How can Good I afternoon. assist you with you?","start_word":9,"end_word":18,"sentiment":"positive","sentiment_score":0.4258518517017365},{"text":"Yes. I have a I have an account problem with my Airtel account, and I want to close the account.","start_word":19,"end_word":38,"sentiment":"neutral","sentiment_score":-0.2335658967494965},{"text":"I no longer have the app. I no longer have the phone.","start_word":39,"end_word":50,"sentiment":"negative","sentiment_score":-0.4083957076072693},{"text":"All I have is the details that were registered. If I give you the phone number, can you try to recover Mhmm. the account? Okay? Yeah. Or The the name registered under yes. the account. Yep. I can Yeah. check. The name registered is g o r d o n, Gordon Skevy, s k e, r r, y. Okay. My How mobile about numb the number? Is it this number that we're using right now? no. No. No. No. It was an Indian phone number, and I'll give you the phone number. I'm not sure the area code for India. Is it 91 or something? Okay. But Is this number registered from different country or here in Australia? in India. I'll give Okay. you the number. I see. The number Yeah. is Actually yeah.","start_word":51,"end_word":184,"sentiment":"neutral","sentiment_score":-0.0468265563249588},{"text":"Unfortunately, we're not checking other phone number since we are Airtel Airtel Australia.","start_word":185,"end_word":197,"sentiment":"negative","sentiment_score":-0.4156208634376526},{"text":"We own this this Australian phone numbers.","start_word":198,"end_word":204,"sentiment":"neutral","sentiment_score":-0.32724595069885254},{"text":"Unfortunately, we're unable to resolve this issue for you as we're not affiliated with Airtel India.","start_word":205,"end_word":220,"sentiment":"negative","sentiment_score":-0.5803463459014893},{"text":"Well, I need you to send these details to India and get them to cancel the account. I no longer need Actually, it. yeah. I I don't was have also the not phone. I don't have Mhmm. the number. I don't have the email address. I don't have the reference email address to get an OTP.","start_word":221,"end_word":276,"sentiment":"neutral","sentiment_score":-0.19564636051654816},{"text":"I can't modify the account. I can't do anything, and no one in Airtel will talk to me.","start_word":277,"end_word":294,"sentiment":"negative","sentiment_score":-0.42830967903137207},{"text":"Yeah. So you're I my understand. only hope. Yeah. I understand you, but we're a different company. The Eartha Angel, I'm not connected with them. That's why I cannot check your account under our portal. Because so we're a different company to Okay. Erta. We're different reseller. Yeah. Okay. So you don't have any email, a tech email address that I could send Yeah. to. Mhmm. We do not No. have their customer support number as well for you to call. Okay. Okay. Thank you very Mhmm. much. I've You're made welcome. a big Bye. I'm Have a I good made day. a big mistake. Goodbye.","start_word":295,"end_word":400,"sentiment":"neutral","sentiment_score":-0.056462738662958145},{"text":"Yeah. No problem.","start_word":401,"end_word":403,"sentiment":"positive","sentiment_score":0.4615073800086975}],"average":{"sentiment":"neutral","sentiment_score":-0.1155169677734375}}}}