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Because they're your customers. We only invoice the target. So in terms of account numbers and all that sort of stuff, you could just make something up. As long as you invoice them something, make up an account number, tell us what the account number is, and then we'll just let you port it out anyway. Yeah. Yeah. Like, I guess the best thing to do is just do a porting authority form on their behalf and just port out. Yeah. Don't really need an invoice. But if you have to make one up just for the sake of making something up, make up an account number, invoice them whatever you want, that's what generally what happens anyway, and you could be authorized to put out on her behalf anyway. So it shouldn't be an issue. Yeah. But we don't invoice any customers. We only invoice our channel partners. All you need is the account numbers and, yeah, a made up account number. That's all. Because it's account number doesn't exist anywhere at this point in time. So it'd be like your account number for them to reference it to. But the main thing is the authority to port out, just get an email from them that they're porting out, and then just it should be okay, I reckon. We won't block the port out, so it should be fine. You just have to authorize it. That's all. Sure. Okay. Yeah. How many numbers are they pulling out anyway? Every every single number. Okay. But they but they've got an existing service and they're they're making phone calls, receiving phone calls. Okay. Alright. It's a low volume customer. Right? They don't have many cords, do they? Yeah. Okay. I thought so. That's alright. No big deal. If they need to go, then they can go. All good. Because we have this new AI stuff on, you know, like, AI bookings, AI reception, AI after hours. I don't know if any of that could apply to them that could help to stay on the CloudFront system. I don't know. Is it too late to have that conversation with them? Or is it too late for you guys to have that conversation? Yeah. Okay. Alright. Yeah. No stress, man. Alright. Cool. Yeah. Just do that. I'll I'll reply back to the WhatsApp group just a bit later. I'm just driving. Alright. Cool. How have you been at otherwise, been good? When's when are you visiting Melbourne? Okay. Well, give me a heads up. I'm trying to catch up. Yeah. Take care, sir. I'll take care of it. Alright. Thanks, bro. Yeah. Yeah. 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It's Sean from Comstock. How are you? Good. Good.\n\nHey. I saw your message pop in. And just regarding invoicing, so we never invoice the end customer. Yeah. I know.\n\nBecause they're your customers. We only invoice the target. So in terms of account numbers and all that sort of stuff, you could just make something up. As long as you invoice them something, make up an account number, tell us what the account number is, and then we'll just let you port it out anyway. Yeah.\n\nYeah. Like, I guess the best thing to do is just do a porting authority form on their behalf and just port out. Yeah. Don't really need an invoice. But if you have to make one up just for the sake of making something up, make up an account number, invoice them whatever you want, that's what generally what happens anyway, and you could be authorized to put out on her behalf anyway.\n\nSo it shouldn't be an issue. Yeah. But we don't invoice any customers. We only invoice our channel partners. All you need is the account numbers and, yeah, a made up account number.\n\nThat's all. Because it's account number doesn't exist anywhere at this point in time. So it'd be like your account number for them to reference it to. But the main thing is the authority to port out, just get an email from them that they're porting out, and then just it should be okay, I reckon. We won't block the port out, so it should be fine.\n\nYou just have to authorize it. That's all. Sure. Okay. Yeah.\n\nHow many numbers are they pulling out anyway? Every every single number. Okay. But they but they've got an existing service and they're they're making phone calls, receiving phone calls. Okay.\n\nAlright. It's a low volume customer. Right? They don't have many cords, do they? Yeah.\n\nOkay. I thought so. That's alright. No big deal. If they need to go, then they can go.\n\nAll good. Because we have this new AI stuff on, you know, like, AI bookings, AI reception, AI after hours. I don't know if any of that could apply to them that could help to stay on the CloudFront system. I don't know. Is it too late to have that conversation with them?\n\nOr is it too late for you guys to have that conversation? Yeah. Okay. Alright. Yeah.\n\nNo stress, man. Alright. Cool. Yeah. Just do that.\n\nI'll I'll reply back to the WhatsApp group just a bit later. I'm just driving. Alright. Cool. How have you been at otherwise, been good?\n\nWhen's when are you visiting Melbourne? Okay. Well, give me a heads up. I'm trying to catch up. Yeah.\n\nTake care, sir. I'll take care of it. Alright. Thanks, bro. Yeah.\n\nYeah. Bye.","paragraphs":[{"sentences":[{"text":"Hey, Jack.","start":2.56,"end":3.28,"sentiment":"neutral","sentiment_score":0.11710033565759659},{"text":"It's Sean from Comstock.","start":3.28,"end":4.48,"sentiment":"neutral","sentiment_score":0.1471487060189247},{"text":"How are you?","start":4.48,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.14235644539197287},{"text":"Good.","start":6.96,"end":7.44,"sentiment":"positive","sentiment_score":0.5948717594146729},{"text":"Good.","start":7.44,"end":7.7599998,"sentiment":"positive","sentiment_score":0.5019755363464355}],"sentiment":"neutral","sentiment_score":0.2133374661207199,"num_words":11,"start":2.56,"end":7.7599998},{"sentences":[{"text":"Hey.","start":7.7599998,"end":8.0,"sentiment":"neutral","sentiment_score":0.2123994082212448},{"text":"I saw your message pop in.","start":8.0,"end":9.94,"sentiment":"neutral","sentiment_score":0.13844754546880722},{"text":"And just regarding invoicing, so we never invoice the end customer.","start":11.04,"end":14.98,"sentiment":"neutral","sentiment_score":-0.060125987299463966},{"text":"Yeah.","start":20.005001,"end":20.245,"sentiment":"neutral","sentiment_score":-0.007339267060160637},{"text":"I know.","start":20.245,"end":20.565,"sentiment":"neutral","sentiment_score":-0.013362969271838663}],"sentiment":"neutral","sentiment_score":0.016553981673149837,"num_words":21,"start":7.7599998,"end":20.565},{"sentences":[{"text":"Because they're your customers.","start":20.565,"end":22.425,"sentiment":"neutral","sentiment_score":-0.020783528219908476},{"text":"We only invoice the target.","start":23.205,"end":24.744999,"sentiment":"neutral","sentiment_score":-0.023458199575543404},{"text":"So in terms of account numbers and all that sort of stuff, you could just make something up.","start":25.445,"end":29.465,"sentiment":"neutral","sentiment_score":0.009831228293478489},{"text":"As long as you invoice them something, make up an account number, tell us what the account number is, and then we'll just let you port it out anyway.","start":29.89,"end":38.149998,"sentiment":"neutral","sentiment_score":0.015294780505114588},{"text":"Yeah.","start":40.61,"end":41.11,"sentiment":"neutral","sentiment_score":-0.008377562277019024}],"sentiment":"neutral","sentiment_score":0.007222948612220455,"num_words":57,"start":20.565,"end":41.11},{"sentences":[{"text":"Yeah.","start":46.655003,"end":47.135002,"sentiment":"neutral","sentiment_score":0.008168995380401611},{"text":"Like, I guess the best thing to do is just do a porting authority form on their behalf and just port out.","start":47.135002,"end":52.735,"sentiment":"neutral","sentiment_score":0.02755533734505827},{"text":"Yeah.","start":52.735,"end":53.235,"sentiment":"neutral","sentiment_score":0.05557689070701599},{"text":"Don't really need an invoice.","start":54.255,"end":55.635002,"sentiment":"neutral","sentiment_score":-0.05632229546608869},{"text":"But if you have to make one up just for the sake of making something up, make up an account number, invoice them whatever you want, that's what generally what happens anyway, and you could be authorized to put out on her behalf anyway.","start":56.015,"end":68.54,"sentiment":"neutral","sentiment_score":0.0826471099968661}],"sentiment":"neutral","sentiment_score":0.05513458452342965,"num_words":73,"start":46.655003,"end":68.54},{"sentences":[{"text":"So it shouldn't be an issue.","start":70.52,"end":72.04,"sentiment":"neutral","sentiment_score":0.16164081543684006},{"text":"Yeah.","start":72.04,"end":72.36,"sentiment":"neutral","sentiment_score":0.05076871439814568},{"text":"But we don't invoice any customers.","start":72.36,"end":74.46,"sentiment":"neutral","sentiment_score":-0.09356192623575528},{"text":"We only invoice our channel partners.","start":75.134995,"end":77.875,"sentiment":"neutral","sentiment_score":-0.005186498786012332},{"text":"All you need is the account numbers and, yeah, a made up account number.","start":84.895,"end":90.115,"sentiment":"neutral","sentiment_score":0.03961234353482723}],"sentiment":"neutral","sentiment_score":0.029778662617459442,"num_words":33,"start":70.52,"end":90.115},{"sentences":[{"text":"That's all.","start":90.37,"end":91.03,"sentiment":"neutral","sentiment_score":0.05475125275552273},{"text":"Because it's account number doesn't exist anywhere at this point in time.","start":92.21,"end":96.39,"sentiment":"neutral","sentiment_score":-0.0033485000797857842},{"text":"So it'd be like your account number for them to reference it to.","start":96.85,"end":100.85,"sentiment":"neutral","sentiment_score":0.0699061152453606},{"text":"But the main thing is the authority to port out, just get an email from them that they're porting out, and then just it should be okay, I reckon.","start":100.85,"end":108.975,"sentiment":"neutral","sentiment_score":0.13329998635012527},{"text":"We won't block the port out, so it should be fine.","start":111.034996,"end":113.375,"sentiment":"neutral","sentiment_score":0.24741755696860226}],"sentiment":"neutral","sentiment_score":0.11291630945599346,"num_words":67,"start":90.37,"end":113.375},{"sentences":[{"text":"You just have to authorize it.","start":114.875,"end":116.315,"sentiment":"neutral","sentiment_score":0.1675154815117518},{"text":"That's all.","start":116.315,"end":117.055,"sentiment":"neutral","sentiment_score":0.11316289380192757},{"text":"Sure.","start":119.57,"end":119.729996,"sentiment":"neutral","sentiment_score":0.13242611289024353},{"text":"Okay.","start":119.729996,"end":120.229996,"sentiment":"neutral","sentiment_score":0.08469004929065704},{"text":"Yeah.","start":122.61,"end":123.11,"sentiment":"neutral","sentiment_score":0.0325225368142128}],"sentiment":"neutral","sentiment_score":0.13464157960631631,"num_words":11,"start":114.875,"end":123.11},{"sentences":[{"text":"How many numbers are they pulling out anyway?","start":123.17,"end":124.95,"sentiment":"neutral","sentiment_score":0.01671380433253944},{"text":"Every every single number.","start":131.02501,"end":132.565,"sentiment":"neutral","sentiment_score":-0.01073682215064764},{"text":"Okay.","start":133.425,"end":133.925,"sentiment":"neutral","sentiment_score":0.0074565596878528595},{"text":"But they but they've got an existing service and they're they're making phone calls, receiving phone calls.","start":134.785,"end":139.845,"sentiment":"neutral","sentiment_score":-0.02177867786410977},{"text":"Okay.","start":145.65001,"end":146.15001,"sentiment":"neutral","sentiment_score":0.0026266835629940033}],"sentiment":"neutral","sentiment_score":-0.008690036592944976,"num_words":31,"start":123.17,"end":146.15001},{"sentences":[{"text":"Alright.","start":148.69,"end":149.19,"sentiment":"neutral","sentiment_score":0.06585659831762314},{"text":"It's a low volume customer.","start":149.33,"end":151.17,"sentiment":"neutral","sentiment_score":0.0693176545202732},{"text":"Right?","start":151.17,"end":151.67,"sentiment":"neutral","sentiment_score":0.05003445968031883},{"text":"They don't have many cords, do they?","start":153.41,"end":155.19,"sentiment":"neutral","sentiment_score":-0.05861086238707815},{"text":"Yeah.","start":157.045,"end":157.28499,"sentiment":"neutral","sentiment_score":-0.011920349672436714}],"sentiment":"neutral","sentiment_score":0.002685529614488284,"num_words":15,"start":148.69,"end":157.28499},{"sentences":[{"text":"Okay.","start":157.28499,"end":157.525,"sentiment":"neutral","sentiment_score":0.03131309151649475},{"text":"I thought so.","start":157.525,"end":158.245,"sentiment":"neutral","sentiment_score":0.06471881767114003},{"text":"That's alright.","start":158.245,"end":159.06499,"sentiment":"neutral","sentiment_score":0.18754664808511734},{"text":"No big deal.","start":159.28499,"end":159.92499,"sentiment":"neutral","sentiment_score":0.10413488994042079},{"text":"If they need to go, then they can go.","start":159.92499,"end":161.845,"sentiment":"neutral","sentiment_score":0.09924878925085068}],"sentiment":"neutral","sentiment_score":0.10034481187661488,"num_words":18,"start":157.28499,"end":161.845},{"sentences":[{"text":"All good.","start":161.845,"end":162.50499,"sentiment":"positive","sentiment_score":0.5013020634651184},{"text":"Because we have this new AI stuff on, you know, like, AI bookings, AI reception, AI after hours.","start":168.325,"end":176.71,"sentiment":"neutral","sentiment_score":-0.04294497152376506},{"text":"I don't know if any of that could apply to them that could help to stay on the CloudFront system.","start":176.71,"end":182.01001,"sentiment":"neutral","sentiment_score":-0.06290254835039377},{"text":"I don't know.","start":183.55501,"end":183.795,"sentiment":"neutral","sentiment_score":-0.10744227220614751},{"text":"Is it too late to have that conversation with them?","start":183.795,"end":185.975,"sentiment":"neutral","sentiment_score":-0.09247271493077278}],"sentiment":"neutral","sentiment_score":-0.04293415647984113,"num_words":53,"start":161.845,"end":185.975},{"sentences":[{"text":"Or is it too late for you guys to have that conversation?","start":186.875,"end":190.455,"sentiment":"neutral","sentiment_score":-0.07080593115339677},{"text":"Yeah.","start":197.28,"end":197.6,"sentiment":"neutral","sentiment_score":-0.07194669544696808},{"text":"Okay.","start":197.6,"end":198.1,"sentiment":"neutral","sentiment_score":-0.04501594603061676},{"text":"Alright.","start":198.64,"end":199.04,"sentiment":"neutral","sentiment_score":0.022956401109695435},{"text":"Yeah.","start":199.04,"end":199.28,"sentiment":"neutral","sentiment_score":0.048110444098711014}],"sentiment":"neutral","sentiment_score":-0.05597293563187122,"num_words":16,"start":186.875,"end":199.28},{"sentences":[{"text":"No stress, man.","start":199.28,"end":200.34,"sentiment":"neutral","sentiment_score":0.0830693853398164},{"text":"Alright.","start":201.6,"end":202.0,"sentiment":"neutral","sentiment_score":0.20121601223945615},{"text":"Cool.","start":202.0,"end":202.5,"sentiment":"neutral","sentiment_score":0.24775098264217377},{"text":"Yeah.","start":202.64,"end":202.96,"sentiment":"neutral","sentiment_score":0.14719539880752563},{"text":"Just do that.","start":202.96,"end":203.68,"sentiment":"neutral","sentiment_score":0.17534463107585907}],"sentiment":"neutral","sentiment_score":0.15237827143735355,"num_words":9,"start":199.28,"end":203.68},{"sentences":[{"text":"I'll I'll reply back to the WhatsApp group just a bit later.","start":203.68,"end":207.12,"sentiment":"neutral","sentiment_score":0.09872172710796197},{"text":"I'm just driving.","start":207.12,"end":207.94,"sentiment":"neutral","sentiment_score":0.04009027903278669},{"text":"Alright.","start":210.61499,"end":211.015,"sentiment":"neutral","sentiment_score":0.16155125200748444},{"text":"Cool.","start":211.015,"end":211.33499,"sentiment":"neutral","sentiment_score":0.2354523241519928},{"text":"How have you been at otherwise, been good?","start":211.33499,"end":213.595,"sentiment":"neutral","sentiment_score":0.16101849265396595}],"sentiment":"neutral","sentiment_score":0.11960332319140435,"num_words":25,"start":203.68,"end":213.595},{"sentences":[{"text":"When's when are you visiting Melbourne?","start":217.015,"end":219.19499,"sentiment":"neutral","sentiment_score":0.029136599662403267},{"text":"Okay.","start":229.29001,"end":229.45001,"sentiment":"neutral","sentiment_score":0.042531516402959824},{"text":"Well, give me a heads up.","start":229.45001,"end":231.21,"sentiment":"neutral","sentiment_score":0.028517880477011204},{"text":"I'm trying to catch up.","start":231.21,"end":232.51001,"sentiment":"neutral","sentiment_score":0.025684665143489837},{"text":"Yeah.","start":233.13,"end":233.63,"sentiment":"neutral","sentiment_score":0.14137791097164154}],"sentiment":"neutral","sentiment_score":0.034645243890975654,"num_words":19,"start":217.015,"end":233.63},{"sentences":[{"text":"Take care, sir.","start":236.08694,"end":237.04695,"sentiment":"neutral","sentiment_score":0.3048759897549947},{"text":"I'll take care of it.","start":237.04695,"end":238.26694,"sentiment":"neutral","sentiment_score":0.19364419877529143},{"text":"Alright.","start":238.88695,"end":239.38695,"sentiment":"neutral","sentiment_score":0.15602506697177887},{"text":"Thanks, bro.","start":239.44695,"end":240.26694,"sentiment":"positive","sentiment_score":0.7925288677215576},{"text":"Yeah.","start":240.56694,"end":240.80695,"sentiment":"positive","sentiment_score":0.4711853265762329}],"sentiment":"positive","sentiment_score":0.34125975767771405,"num_words":12,"start":236.08694,"end":240.80695},{"sentences":[{"text":"Yeah.","start":240.80695,"end":240.96695,"sentiment":"neutral","sentiment_score":0.20671603083610535},{"text":"Bye.","start":240.96695,"end":241.46695,"sentiment":"neutral","sentiment_score":-0.09683723747730257}],"sentiment":"neutral","sentiment_score":0.05493939667940139,"num_words":2,"start":240.80695,"end":241.46695}]}}]},{"alternatives":[{"transcript":"Hello. Jack speaking. Hey, Sean. How are you? Yeah. Oh, you never it it was a Pacific oh, sorry. Pacific cigar? Okay. Okay. Yep. Okay. So he's gonna need need to find, like, inside what what about our Inforce system? Yep. Yep. Okay. Yep. Yep. Yep. Yeah. No worries. Okay. Okay. Sweet. So so we only need the account numbers and and then and the the phone numbers. Sorry? Yep. Okay. Yep. Yep. Yep. No worries. Yep. Okay. Got it. Yep. Yep. Okay. Got it. Yeah. Yeah. I was yeah. I was gonna let him know. I'm not I'm not sure how many numbers they have. I think just, like, every numbers they ported to. Yeah. I think so. Yeah. I think I have to check on the the, like, the portal if they actually got how, like, how many numbers they have. Yeah. Yep. No. Not been yeah. Because they've they've yeah. They've been make like, you know, chasing the mind and stuff, so I was like, oh, can't do much. Yeah. Sorry. No. I think we yeah. It's a bit too, like I think they they already made up their mind. That's why. Yeah. Yeah. Yeah. No worries. Right. Yeah. I've been good, mate. Been doing very good. Yeah. Yeah. I was I was meant to go, like, in last last week, but now I got sent to Adelaide. Yeah. Probably next time. Yeah. Yeah. Yeah. Yeah. Yeah. 100 percent. Alright. Alright. No worries. See you. 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Jack speaking. Hey, Sean. How are you? Yeah.\n\nOh, you never it it was a Pacific oh, sorry. Pacific cigar? Okay. Okay. Yep.\n\nOkay. So he's gonna need need to find, like, inside what what about our Inforce system? Yep. Yep. Okay.\n\nYep. Yep. Yep. Yeah. No worries.\n\nOkay. Okay. Sweet. So so we only need the account numbers and and then and the the phone numbers. Sorry?\n\nYep. Okay. Yep. Yep. Yep.\n\nNo worries. Yep. Okay. Got it. Yep.\n\nYep. Okay. Got it. Yeah. Yeah.\n\nI was yeah. I was gonna let him know. I'm not I'm not sure how many numbers they have. I think just, like, every numbers they ported to. Yeah.\n\nI think so. Yeah. I think I have to check on the the, like, the portal if they actually got how, like, how many numbers they have. Yeah. Yep.\n\nNo. Not been yeah. Because they've they've yeah. They've been make like, you know, chasing the mind and stuff, so I was like, oh, can't do much. Yeah.\n\nSorry. No. I think we yeah. 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worries.","start":106.034996,"end":106.69499,"sentiment":"neutral","sentiment_score":0.24081072211265564},{"text":"Yep.","start":109.395,"end":109.715,"sentiment":"neutral","sentiment_score":0.17322371900081637},{"text":"Okay.","start":109.715,"end":110.19499,"sentiment":"neutral","sentiment_score":0.20214737951755524},{"text":"Got it.","start":110.19499,"end":110.935,"sentiment":"neutral","sentiment_score":0.31521399319171906},{"text":"Yep.","start":113.82,"end":114.32,"sentiment":"neutral","sentiment_score":0.1811751127243042}],"sentiment":"neutral","sentiment_score":0.23837080597877502,"num_words":7,"start":106.034996,"end":114.32},{"sentences":[{"text":"Yep.","start":117.259995,"end":117.659996,"sentiment":"neutral","sentiment_score":0.08970361948013306},{"text":"Okay.","start":117.659996,"end":117.979996,"sentiment":"neutral","sentiment_score":0.11186602711677553},{"text":"Got 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been good, mate.","start":213.845,"end":214.645,"sentiment":"positive","sentiment_score":0.5467547476291656},{"text":"Been doing very good.","start":214.645,"end":215.865,"sentiment":"positive","sentiment_score":0.6252087205648422},{"text":"Yeah.","start":216.96501,"end":217.46501,"sentiment":"neutral","sentiment_score":0.07662279903888702},{"text":"Yeah.","start":220.32501,"end":220.565,"sentiment":"neutral","sentiment_score":0.025166738778352737}],"sentiment":"positive","sentiment_score":0.46392911435528233,"num_words":11,"start":213.60501,"end":220.565},{"sentences":[{"text":"I was I was meant to go, like, in last last week, but now I got sent to Adelaide.","start":220.565,"end":229.28833,"sentiment":"neutral","sentiment_score":0.010418135084603963},{"text":"Yeah.","start":229.28833,"end":229.75319,"sentiment":"neutral","sentiment_score":0.036584410816431046},{"text":"Probably next 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percent.","start":233.47208,"end":236.67694,"sentiment":"neutral","sentiment_score":0.23229748010635376},{"text":"Alright.","start":237.61693,"end":238.11693,"sentiment":"neutral","sentiment_score":0.19405750930309296}],"sentiment":"neutral","sentiment_score":0.15472344681620598,"num_words":6,"start":232.0775,"end":238.11693},{"sentences":[{"text":"Alright.","start":238.17694,"end":238.41693,"sentiment":"neutral","sentiment_score":0.13015197217464447},{"text":"No worries.","start":238.41693,"end":239.13693,"sentiment":"neutral","sentiment_score":0.1477407068014145},{"text":"See you.","start":239.13693,"end":239.87694,"sentiment":"neutral","sentiment_score":0.1498209349811077},{"text":"Bye.","start":240.57693,"end":241.07693,"sentiment":"positive","sentiment_score":0.38246291875839233}],"sentiment":"neutral","sentiment_score":0.18462302908301353,"num_words":6,"start":238.17694,"end":241.07693}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Jack speaking.\n\nChannel 0: Hey, Jack. It's Sean from Comstock. How are you?\n\nChannel 1: Hey, Sean. How are you?\n\nChannel 0: Good. Good. Hey. I saw your message pop in.\n\nChannel 1: Yeah.\n\nChannel 0: And just regarding invoicing, so we never invoice the end customer.\n\nChannel 1: Oh, you never it it was a Pacific oh, sorry. Pacific cigar?\n\nChannel 0: Yeah. I know. Because they're your customers. We only invoice\n\nChannel 1: Okay.\n\nChannel 0: the target. So in terms\n\nChannel 1: Okay.\n\nChannel 0: of account numbers and all that sort of stuff, you could just make something up. As long as you invoice them something, make up an account number, tell us what the account number is, and then we'll just let you port it out anyway.\n\nChannel 1: Yep. Okay. So he's gonna need need to\n\nChannel 0: Yeah.\n\nChannel 1: find, like, inside what what about our Inforce system?\n\nChannel 0: Yeah. Like, I guess the best thing to do is just do a porting authority form on their\n\nChannel 1: Yep.\n\nChannel 0: behalf and just port out. Yeah.\n\nChannel 1: Yep. Okay.\n\nChannel 0: Don't really need an invoice. But if you have to make one up just for the sake of making something up, make up an account number, invoice them whatever you want,\n\nChannel 1: Yep.\n\nChannel 0: that's what generally what happens anyway, and you could be authorized to put out on her behalf anyway.\n\nChannel 1: Yep. Yep. Yeah. No worries.\n\nChannel 0: So it shouldn't be an issue. Yeah. But we don't invoice any customers. We\n\nChannel 1: Okay.\n\nChannel 0: only invoice our channel partners.\n\nChannel 1: Okay. Sweet. So so we only need the account numbers and and then and the the phone numbers. Sorry?\n\nChannel 0: All you need is the account numbers and, yeah, a made up account number. That's\n\nChannel 1: Yep.\n\nChannel 0: all.\n\nChannel 1: Okay.\n\nChannel 0: Because it's account number doesn't exist anywhere at this point\n\nChannel 1: Yep.\n\nChannel 0: in time. So\n\nChannel 1: Yep.\n\nChannel 0: it'd be like your account number for them to reference it to. But the main thing is the authority to port out, just get an email from them that they're porting out, and\n\nChannel 1: Yep.\n\nChannel 0: then\n\nChannel 1: No\n\nChannel 0: just\n\nChannel 1: worries.\n\nChannel 0: it should be okay, I reckon.\n\nChannel 1: Yep. Okay. Got it.\n\nChannel 0: We won't block the port out, so it should be fine.\n\nChannel 1: Yep.\n\nChannel 0: You just have to authorize it. That's all.\n\nChannel 1: Yep. Okay. Got it. Yeah.\n\nChannel 0: Sure.\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: I was yeah. I was gonna let him know.\n\nChannel 0: Yeah. How many numbers are they pulling out anyway?\n\nChannel 1: I'm not I'm not sure how many numbers they have. I think just, like, every numbers they ported to.\n\nChannel 0: Every every single number.\n\nChannel 1: Yeah. I think so.\n\nChannel 0: Okay. But they but they've got an existing service and they're they're making phone calls, receiving phone calls.\n\nChannel 1: Yeah. I think I have to check on the the, like, the portal if they actually got how,\n\nChannel 0: Okay.\n\nChannel 1: like, how many numbers they have.\n\nChannel 0: Alright.\n\nChannel 1: Yeah.\n\nChannel 0: It's a low volume customer. Right?\n\nChannel 1: Yep.\n\nChannel 0: They don't have many cords, do they?\n\nChannel 1: No. Not been\n\nChannel 0: Yeah. Okay. I thought so. That's alright. No big deal.\n\nIf they need to go, then they can go. All good.\n\nChannel 1: yeah. Because they've they've yeah. They've been make like, you know, chasing the mind and stuff, so I was like, oh, can't do much.\n\nChannel 0: Because we have this new AI stuff on, you know, like, AI bookings, AI reception, AI\n\nChannel 1: Yeah.\n\nChannel 0: after hours. I don't know if any of that could apply to them that could help to stay\n\nChannel 1: Sorry.\n\nChannel 0: on the CloudFront system. I don't know. Is it too late to have that conversation with them? Or is it too late for you guys to have that conversation?\n\nChannel 1: No. I think we yeah. It's a bit too, like I think they they already made up their mind.\n\nChannel 0: Yeah.\n\nChannel 1: That's\n\nChannel 0: Okay.\n\nChannel 1: why.\n\nChannel 0: Alright.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. No stress, man. Alright. Cool. Yeah.\n\nJust do that. I'll I'll reply back to the WhatsApp group just a bit later. I'm just driving.\n\nChannel 1: Yeah. Yeah. No worries.\n\nChannel 0: Alright. Cool. How have you been at otherwise, been good?\n\nChannel 1: Right. Yeah. I've been good, mate. Been doing very good. Yeah.\n\nChannel 0: When's when are you visiting Melbourne?\n\nChannel 1: Yeah. I was I was meant to go, like, in last last week, but now I got sent to Adelaide. Yeah.\n\nChannel 0: Okay. Well,\n\nChannel 1: Probably\n\nChannel 0: give\n\nChannel 1: next\n\nChannel 0: me a heads\n\nChannel 1: time.\n\nChannel 0: up.\n\nChannel 1: Yeah.\n\nChannel 0: I'm trying to\n\nChannel 1: Yeah.\n\nChannel 0: catch up.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: 100\n\nChannel 0: Take\n\nChannel 1: percent.\n\nChannel 0: care, sir. I'll take care\n\nChannel 1: Alright.\n\nChannel 0: of it.\n\nChannel 1: Alright. No worries.\n\nChannel 0: Alright.\n\nChannel 1: See you.\n\nChannel 0: Thanks, bro. Yeah.\n\nChannel 1: Bye.\n\nChannel 0: Yeah. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.79999995,"end":1.04,"sentiment":"neutral","sentiment_score":0.026401374489068985},{"text":"Jack speaking.","start":1.04,"end":1.86,"sentiment":"neutral","sentiment_score":0.023597230203449726}],"sentiment":"neutral","sentiment_score":0.02453194496532281,"channel":1,"num_words":3,"start":0.79999995,"end":1.86},{"sentences":[{"text":"Hey, Jack.","start":2.56,"end":3.28,"sentiment":"neutral","sentiment_score":0.11710033565759659},{"text":"It's Sean from Comstock.","start":3.28,"end":4.48,"sentiment":"neutral","sentiment_score":0.1471487060189247},{"text":"How are you?","start":4.48,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.14235644539197287}],"sentiment":"neutral","sentiment_score":0.13887387017409006,"channel":0,"num_words":9,"start":2.56,"end":5.2999997},{"sentences":[{"text":"Hey, Sean.","start":5.2,"end":5.68,"sentiment":"neutral","sentiment_score":0.09997431188821793},{"text":"How are 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in.","start":8.0,"end":9.94,"sentiment":"neutral","sentiment_score":0.13844754546880722}],"sentiment":"neutral","sentiment_score":0.23777021964391074,"channel":0,"num_words":9,"start":6.96,"end":9.94},{"sentences":[{"text":"Yeah.","start":10.16,"end":10.66,"sentiment":"neutral","sentiment_score":0.03967801481485367}],"sentiment":"neutral","sentiment_score":0.03967801481485367,"channel":1,"num_words":1,"start":10.16,"end":10.66},{"sentences":[{"text":"And just regarding invoicing, so we never invoice the end customer.","start":11.04,"end":14.98,"sentiment":"neutral","sentiment_score":-0.060125987299463966}],"sentiment":"neutral","sentiment_score":-0.060125987299463966,"channel":0,"num_words":11,"start":11.04,"end":14.98},{"sentences":[{"text":"Oh, you never it it was a Pacific oh, sorry.","start":15.755,"end":18.235,"sentiment":"neutral","sentiment_score":-0.04332623351365328},{"text":"Pacific cigar?","start":18.235,"end":19.215,"sentiment":"neutral","sentiment_score":-0.028070462867617607}],"sentiment":"neutral","sentiment_score":-0.04078360507264733,"channel":1,"num_words":12,"start":15.755,"end":19.215},{"sentences":[{"text":"Yeah.","start":20.005001,"end":20.245,"sentiment":"neutral","sentiment_score":-0.007339267060160637},{"text":"I know.","start":20.245,"end":20.565,"sentiment":"neutral","sentiment_score":-0.013362969271838663},{"text":"Because they're your customers.","start":20.565,"end":22.425,"sentiment":"neutral","sentiment_score":-0.020783528219908476},{"text":"We only invoice","start":23.205,"end":24.085,"sentiment":"neutral","sentiment_score":-0.034816637014349304}],"sentiment":"neutral","sentiment_score":-0.022164922952651978,"channel":0,"num_words":10,"start":20.005001,"end":24.085},{"sentences":[{"text":"Okay.","start":23.755001,"end":24.255001,"sentiment":"neutral","sentiment_score":-0.00696137547492981}],"sentiment":"neutral","sentiment_score":-0.00696137547492981,"channel":1,"num_words":1,"start":23.755001,"end":24.255001},{"sentences":[{"text":"the target.","start":24.085,"end":24.744999,"sentiment":"neutral","sentiment_score":-0.006420543417334557},{"text":"So in 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anyway.","start":29.89,"end":38.149998,"sentiment":"neutral","sentiment_score":0.015294780505114588}],"sentiment":"neutral","sentiment_score":0.014075400646437298,"channel":0,"num_words":44,"start":26.244999,"end":38.149998},{"sentences":[{"text":"Yep.","start":38.83,"end":39.23,"sentiment":"neutral","sentiment_score":0.025762006640434265},{"text":"Okay.","start":39.23,"end":39.495,"sentiment":"neutral","sentiment_score":0.010481229983270168},{"text":"So he's gonna need need to","start":39.735,"end":40.695,"sentiment":"neutral","sentiment_score":-0.004170987444619338}],"sentiment":"neutral","sentiment_score":0.001402163994498551,"channel":1,"num_words":8,"start":38.83,"end":40.695},{"sentences":[{"text":"Yeah.","start":40.61,"end":41.11,"sentiment":"neutral","sentiment_score":-0.008377562277019024}],"sentiment":"neutral","sentiment_score":-0.008377562277019024,"channel":0,"num_words":1,"start":40.61,"end":41.11},{"sentences":[{"text":"find, like, inside what what about our Inforce system?","start":40.695,"end":44.875,"sentiment":"neutral","sentiment_score":-0.005783875265883075}],"sentiment":"neutral","sentiment_score":-0.005783875265883075,"channel":1,"num_words":9,"start":40.695,"end":44.875},{"sentences":[{"text":"Yeah.","start":46.655003,"end":47.135002,"sentiment":"neutral","sentiment_score":0.008168995380401611},{"text":"Like, I guess the best thing to do is just do a porting authority form on their","start":47.135002,"end":51.455,"sentiment":"neutral","sentiment_score":0.025376738213440952}],"sentiment":"neutral","sentiment_score":0.02442075250049432,"channel":0,"num_words":18,"start":46.655003,"end":51.455},{"sentences":[{"text":"Yep.","start":51.415,"end":51.915,"sentiment":"neutral","sentiment_score":0.03628787025809288}],"sentiment":"neutral","sentiment_score":0.03628787025809288,"channel":1,"num_words":1,"start":51.415,"end":51.915},{"sentences":[{"text":"behalf and just port 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from Comstock calls a customer named Jack to discuss invoicing and asks for account numbers and phone numbers to port out their service. The customer is instructed to make an account number and invoice the end customer, and the representative assures them that they only need account numbers and a made-up account number. They also discuss the number of numbers the customer is pulling out and the possibility of the customer getting a new service. The call ends with the representative thanking the customer and saying they will reply to the WhatsApp group later."},"intents":{"segments":[{"text":"And just regarding invoicing, so we never invoice the end customer.","start_word":27,"end_word":37,"intents":[{"intent":"Invoice","confidence_score":0.12768073}]},{"text":"Like, I guess the best thing to do is just do a porting authority form on their Yep. behalf and just port out.","start_word":130,"end_word":152,"intents":[{"intent":"Port","confidence_score":0.052462853}]},{"text":"All you need is the account numbers and, yeah, a made up account number. That's Yep.","start_word":251,"end_word":266,"intents":[{"intent":"Obtain account numbers","confidence_score":0.08278834}]},{"text":"But the main thing is the authority to port out, just get an email from them that they're porting out, and Yep. then No just worries.","start_word":295,"end_word":320,"intents":[{"intent":"Provide porting authority","confidence_score":0.011079254}]},{"text":"But the main thing is the authority to port out, just get an email from them that they're porting out, and Yep. then No just worries. it should be okay, I reckon. Yep.","start_word":295,"end_word":327,"intents":[{"intent":"Verify porting authority","confidence_score":0.06201661}]},{"text":"But the main thing is the authority to port out, just get an email from them that they're porting out, and Yep. then No just worries. it should be okay, I reckon. Yep. Okay. Got it. We won't block the port out, so it should be fine. Yep. You just have to authorize it. That's all.","start_word":295,"end_word":350,"intents":[{"intent":"Authorize port out","confidence_score":0.26661125}]},{"text":"I'm not I'm not sure how many numbers they have. I think just, like, every numbers they ported to. Every every single number.","start_word":377,"end_word":399,"intents":[{"intent":"Identify porting numbers","confidence_score":0.002061741}]},{"text":"I think I have to check on the the, like, the portal if they actually got how, Okay.","start_word":423,"end_word":440,"intents":[{"intent":"Check portal number","confidence_score":0.10984828}]}]},"sentiments":{"segments":[{"text":"Hello. Jack speaking. Hey, Jack. It's Sean from Comstock. How are you? Hey, Sean. How are you?","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.11246339231729507},{"text":"Good. Good.","start_word":17,"end_word":18,"sentiment":"positive","sentiment_score":0.5484236478805542},{"text":"Hey. I saw your message pop in. Yeah. And just regarding invoicing, so we never invoice the end customer. Oh, you never it it was a Pacific oh, sorry. Pacific cigar? Yeah. I know. Because they're your customers. We only invoice Okay. the target. So in terms Okay. of account numbers and all that sort of stuff, you could just make something up. As long as you invoice them something, make up an account number, tell us what the account number is, and then we'll just let you port it out anyway. Yep. Okay. So he's gonna need need to Yeah. find, like, inside what what about our Inforce system? Yeah. Like, I guess the best thing to do is just do a porting authority form on their Yep. behalf and just port out. Yeah. Yep. Okay. Don't really need an invoice. But if you have to make one up just for the sake of making something up, make up an account number, invoice them whatever you want, Yep. that's what generally what happens anyway, and you could be authorized to put out on her behalf anyway. Yep. Yep. Yeah. No worries. So it shouldn't be an issue. Yeah. But we don't invoice any customers. We Okay. only invoice our channel partners. Okay. Sweet. So so we only need the account numbers and and then and the the phone numbers. Sorry? All you need is the account numbers and, yeah, a made up account number. That's Yep. all. Okay. Because it's account number doesn't exist anywhere at this point Yep. in time. So Yep. it'd be like your account number for them to reference it to. But the main thing is the authority to port out, just get an email from them that they're porting out, and Yep. then No just worries.","start_word":19,"end_word":320,"sentiment":"neutral","sentiment_score":0.03495546374223288},{"text":"it should be okay, I reckon.","start_word":321,"end_word":326,"sentiment":"positive","sentiment_score":0.33872902393341064},{"text":"Yep. Okay. Got it. We won't block the port out, so it should be fine. Yep. You just have to authorize it. That's all. Yep. Okay. Got it. Yeah. Sure. Yeah. Okay. I was yeah. I was gonna let him know. Yeah. How many numbers are they pulling out anyway? I'm not I'm not sure how many numbers they have. I think just, like, every numbers they ported to. Every every single number. Yeah. I think so. Okay. But they but they've got an existing service and they're they're making phone calls, receiving phone calls. Yeah. I think I have to check on the the, like, the portal if they actually got how, Okay. like, how many numbers they have. Alright. Yeah. It's a low volume customer. Right? Yep. They don't have many cords, do they? No. Not been Yeah. Okay. I thought so. That's alright. No big deal. If they need to go, then they can go.","start_word":327,"end_word":484,"sentiment":"neutral","sentiment_score":0.05087754875421524},{"text":"All good.","start_word":485,"end_word":486,"sentiment":"positive","sentiment_score":0.4826940894126892},{"text":"yeah. Because they've they've yeah. They've been make like, you know, chasing the mind and stuff, so I was like, oh, can't do much. Because we have this new AI stuff on, you know, like, AI bookings, AI reception, AI Yeah. after hours. I don't know if any of that could apply to them that could help to stay Sorry. on the CloudFront system. I don't know. Is it too late to have that conversation with them? Or is it too late for you guys to have that conversation? No. I think we yeah.","start_word":487,"end_word":580,"sentiment":"neutral","sentiment_score":-0.09365655180621654},{"text":"It's a bit too, like I think they they already made up their mind.","start_word":581,"end_word":594,"sentiment":"negative","sentiment_score":-0.3373164236545563},{"text":"Yeah. That's Okay. why. Alright. Yeah. Yeah. No stress, man. Alright. Cool. Yeah. Just do that. I'll I'll reply back to the WhatsApp group just a bit later. I'm just driving. Yeah. Yeah. No worries. Alright. Cool. How have you been at otherwise, been good? Right. Yeah.","start_word":595,"end_word":641,"sentiment":"neutral","sentiment_score":0.10288821160793304},{"text":"I've been good, mate. Been doing very good.","start_word":642,"end_word":649,"sentiment":"positive","sentiment_score":0.571308434009552},{"text":"Yeah. When's when are you visiting Melbourne? Yeah. I was I was meant to go, like, in last last week, but now I got sent to Adelaide. Yeah. Okay. Well, Probably give next me a heads time. up. Yeah. I'm trying to Yeah. catch up. Yeah. Yeah. Yeah. Yeah. 100 Take percent. care, sir. I'll take care Alright. of it. Alright. No worries. Alright. See you.","start_word":650,"end_word":715,"sentiment":"neutral","sentiment_score":0.08479877561330795},{"text":"Thanks, bro. Yeah. Bye.","start_word":716,"end_word":719,"sentiment":"positive","sentiment_score":0.5844305157661438},{"text":"Yeah. Bye.","start_word":720,"end_word":721,"sentiment":"neutral","sentiment_score":0.20616869628429413}],"average":{"sentiment":"neutral","sentiment_score":0.04629582959552144}}}}