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Good afternoon. This is Airtel accounts. How may I help you today? Oh, no.\n\nThis is Melissa. How may I help you today? Oh. Oh, sure. Sure.\n\nI appreciate your callback. So, yeah, I do believe the reason why you're looking for Mary. She's the one who's trying to help you. Let me just confirm your full name, please. Thank you so much, and great to hear that you've got your router.\n\nAnd may you please confirm your birthday? 10/29 '19 '96. Okay. Thank you so much for these details. Just give me a minute or two.\n\nLet me check if our tech rep is available so I can transfer you real time. Alright? Thank you. Shatman, thank you so much for staying the line. Unfortunately, Mary is still engaged on a call, but I've already endorsed your, account with her.\n\nOnce she's done with her, current call, she will give you a call. Would you be staying at your home until 6PM? Okay. Sure. Thank you so much.\n\nJust keep your line open. She will give you a call. Okay? Alright. 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Am I speaking with Mary? Oh, okay. Hi, Melissa. So, yes, I was I have got a Airtel line recently, and my router just came in today.\n\nI tried to follow all those steps, but it I cannot, like, configure it. So I tried to call the customer's the technical support, but that number is not going. Can you transfer me to someone who who can help me set the router up? It's Shudman Rahman. N twenty nine nineteen ninety six.\n\nYeah. Yep. It's October 29. Yeah. Twenty nine ten nineteen ninety six.\n\nAlright. Thank you. Yes. No problem. Yep.\n\nShe can she can give me a callback. No problem. Okay. Okay. You too.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.52,"end":6.02,"sentiment":"neutral","sentiment_score":0.02763041853904724},{"text":"Am I speaking with Mary?","start":6.16,"end":7.62,"sentiment":"neutral","sentiment_score":0.016731095872819422},{"text":"Oh, okay.","start":11.28,"end":12.099999,"sentiment":"neutral","sentiment_score":0.09463759511709213},{"text":"Hi, Melissa.","start":12.88,"end":13.62,"sentiment":"neutral","sentiment_score":0.020156970247626305},{"text":"So, yes, I was I have got a Airtel line recently, and my router just came in today.","start":14.08,"end":22.065,"sentiment":"neutral","sentiment_score":-0.010008518118411303}],"sentiment":"neutral","sentiment_score":0.0057400608036134925,"num_words":28,"start":5.52,"end":22.065},{"sentences":[{"text":"I tried to follow all those steps, but it I cannot, like, configure it.","start":23.005001,"end":27.03,"sentiment":"neutral","sentiment_score":-0.1266896745988301},{"text":"So I tried to call the customer's the technical support, but that number is not going.","start":27.99,"end":34.39,"sentiment":"neutral","sentiment_score":-0.1763139022514224},{"text":"Can you transfer me to someone who who can help me set the router up?","start":34.39,"end":38.49,"sentiment":"neutral","sentiment_score":-0.01425775270909071},{"text":"It's Shudman Rahman.","start":51.034996,"end":52.335,"sentiment":"neutral","sentiment_score":0.11814925819635391},{"text":"N twenty nine nineteen ninety six.","start":62.55,"end":64.490005,"sentiment":"neutral","sentiment_score":0.01736507937312126}],"sentiment":"neutral","sentiment_score":-0.08055381333731391,"num_words":54,"start":23.005001,"end":64.490005},{"sentences":[{"text":"Yeah.","start":67.83,"end":68.085,"sentiment":"neutral","sentiment_score":0.01578235626220703},{"text":"Yep.","start":69.445,"end":69.945,"sentiment":"neutral","sentiment_score":0.012892762199044228},{"text":"It's October 29.","start":70.805,"end":72.165,"sentiment":"neutral","sentiment_score":0.013592426665127277},{"text":"Yeah.","start":72.165,"end":72.325,"sentiment":"neutral","sentiment_score":0.019066905602812767},{"text":"Twenty nine ten nineteen ninety six.","start":72.325,"end":74.025,"sentiment":"neutral","sentiment_score":0.022056506015360355}],"sentiment":"neutral","sentiment_score":0.018404861679300666,"num_words":12,"start":67.83,"end":74.025},{"sentences":[{"text":"Alright.","start":84.74,"end":85.24,"sentiment":"neutral","sentiment_score":0.10156386345624924},{"text":"Thank you.","start":86.9,"end":87.64,"sentiment":"neutral","sentiment_score":0.2247074693441391},{"text":"Yes.","start":209.25,"end":209.57,"sentiment":"neutral","sentiment_score":0.011842876672744753},{"text":"No problem.","start":209.57,"end":210.23001,"sentiment":"neutral","sentiment_score":0.022982481867074966},{"text":"Yep.","start":210.29001,"end":210.79001,"sentiment":"neutral","sentiment_score":0.0048221079632639885}],"sentiment":"neutral","sentiment_score":0.08765839293066945,"num_words":7,"start":84.74,"end":210.79001},{"sentences":[{"text":"She can she can give me a callback.","start":211.49,"end":213.35,"sentiment":"neutral","sentiment_score":0.012222575023770332},{"text":"No problem.","start":213.41,"end":214.15001,"sentiment":"neutral","sentiment_score":0.08799219503998756},{"text":"Okay.","start":216.77,"end":217.125,"sentiment":"neutral","sentiment_score":0.22885259985923767},{"text":"Okay.","start":220.245,"end":220.745,"sentiment":"neutral","sentiment_score":0.11587145179510117},{"text":"You too.","start":224.165,"end":224.725,"sentiment":"neutral","sentiment_score":0.22472719103097916}],"sentiment":"neutral","sentiment_score":0.0762816731418882,"num_words":14,"start":211.49,"end":224.725},{"sentences":[{"text":"Bye bye.","start":224.725,"end":225.385,"sentiment":"neutral","sentiment_score":0.16801168769598007}],"sentiment":"neutral","sentiment_score":0.16801168769598007,"num_words":2,"start":224.725,"end":225.385}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hi. Am I speaking with Mary?\n\nChannel 0: Oh, no. This is Melissa. How may\n\nChannel 1: Oh,\n\nChannel 0: I help\n\nChannel 1: okay.\n\nChannel 0: you today?\n\nChannel 1: Hi, Melissa. So, yes, I was I have got a Airtel line recently, and my router just came in today. I tried to follow all those steps, but it I cannot, like, configure it. So I tried to call the customer's the technical support, but that number is not going. Can you transfer me to someone who who can help me set the router\n\nChannel 0: Oh.\n\nChannel 1: up?\n\nChannel 0: Oh, sure. Sure. I appreciate your callback. So, yeah, I do believe the reason why you're looking for Mary. She's the one who's trying to help you.\n\nLet me just confirm your full name, please.\n\nChannel 1: It's Shudman Rahman.\n\nChannel 0: Thank you so much, and great to hear that you've got your router. And may you please confirm your birthday?\n\nChannel 1: N twenty nine nineteen ninety six.\n\nChannel 0: 10/29\n\nChannel 1: Yeah.\n\nChannel 0: '19\n\nChannel 1: Yep.\n\nChannel 0: '96.\n\nChannel 1: It's October 29. Yeah. Twenty nine ten nineteen ninety six.\n\nChannel 0: Okay. Thank you so much for these details. Just give me a minute or two. Let me check if our tech rep is available so I can transfer you real time. Alright?\n\nChannel 1: Alright.\n\nChannel 0: Thank you.\n\nChannel 1: Thank you.\n\nChannel 0: Shatman, thank you so much for staying the line. Unfortunately, Mary is still engaged on a call, but I've already endorsed your, account with her. Once she's done with her, current call, she will give you a call. Would you be staying\n\nChannel 1: Yes.\n\nChannel 0: at\n\nChannel 1: No\n\nChannel 0: your\n\nChannel 1: problem.\n\nChannel 0: home\n\nChannel 1: Yep.\n\nChannel 0: until 6PM?\n\nChannel 1: She can she can give me a callback. No problem.\n\nChannel 0: Okay. Sure. Thank you so much. Just\n\nChannel 1: Okay.\n\nChannel 0: keep your line open. She will give you a call. Okay?\n\nChannel 1: Okay.\n\nChannel 0: Alright. Thank you. Talk soon. Have a good one.\n\nChannel 1: You too. Bye bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.28,"sentiment":"neutral","sentiment_score":0.22589507699012756},{"text":"Good afternoon.","start":1.28,"end":1.92,"sentiment":"positive","sentiment_score":0.37381604313850403},{"text":"This is Airtel accounts.","start":1.92,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.3073308393359184},{"text":"How may I help you today?","start":3.1999998,"end":4.58,"sentiment":"neutral","sentiment_score":0.32026154299577075}],"sentiment":"neutral","sentiment_score":0.31726305989118725,"channel":0,"num_words":13,"start":0.96,"end":4.58},{"sentences":[{"text":"Hi.","start":5.52,"end":6.02,"sentiment":"neutral","sentiment_score":0.02763041853904724},{"text":"Am I speaking with 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The representative, Melissa, confirmed Shudman's information and informed her that a technician is still on a call but will call her back when it's resolved. Shudman thanked Melissa and asked her to keep her line open until she receives a callback from the technician."},"intents":{"segments":[{"text":"Can you transfer me to someone who who can help me set the router Oh. up?","start_word":82,"end_word":97,"intents":[{"intent":"Transfer call","confidence_score":0.15493421}]},{"text":"Let me just confirm your full name, please. It's Shudman Rahman. Thank you so much, and great to hear that you've got your router. And may you please confirm your birthday?","start_word":125,"end_word":155,"intents":[{"intent":"Confirm customer details","confidence_score":0.024810538}]},{"text":"Thank you. Talk soon. Have a good one. You too.","start_word":296,"end_word":305,"intents":[{"intent":"End call","confidence_score":0.11680561}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.22589507699012756},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.36102741956710815},{"text":"This is Airtel accounts. How may I help you today? Hi. Am I speaking with Mary? Oh, no. This is Melissa. How may Oh, I help okay. you today? Hi, Melissa. So, yes, I was I have got a Airtel line recently, and my router just came in today. I tried to follow all those steps, but it I cannot, like, configure it. So I tried to call the customer's the technical support, but that number is not going. Can you transfer me to someone who who can help me set the router Oh. up? Oh, sure. 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She will give you a call. Okay? Okay. Alright.","start_word":281,"end_word":295,"sentiment":"neutral","sentiment_score":0.19763807952404025},{"text":"Thank you. Talk soon. Have a good one.","start_word":296,"end_word":303,"sentiment":"positive","sentiment_score":0.40458545088768005},{"text":"You too. Bye bye. Bye bye.","start_word":304,"end_word":309,"sentiment":"neutral","sentiment_score":0.1667512059211731}],"average":{"sentiment":"neutral","sentiment_score":0.10671659293153736}}}}