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great.","start":87.78,"end":88.42,"sentiment":"positive","sentiment_score":0.3895328938961029},{"text":"Yes.","start":88.42,"end":88.92,"sentiment":"neutral","sentiment_score":0.048256367444992065}],"sentiment":"neutral","sentiment_score":0.2757740517457326,"channel":1,"num_words":3,"start":87.78,"end":88.92},{"sentences":[{"text":"Downgrade?","start":90.37,"end":90.87,"sentiment":"neutral","sentiment_score":-0.03582864627242088},{"text":"Hello?","start":96.13,"end":96.63,"sentiment":"neutral","sentiment_score":-0.04820961877703667}],"sentiment":"neutral","sentiment_score":-0.042019132524728775,"channel":0,"num_words":2,"start":90.37,"end":96.63},{"sentences":[{"text":"Yes.","start":96.26,"end":96.76,"sentiment":"neutral","sentiment_score":-0.055517394095659256}],"sentiment":"neutral","sentiment_score":-0.055517394095659256,"channel":1,"num_words":1,"start":96.26,"end":96.76},{"sentences":[{"text":"Yeah.","start":97.555,"end":97.875,"sentiment":"neutral","sentiment_score":-0.12390445172786713},{"text":"Sorry.","start":97.875,"end":98.115,"sentiment":"neutral","sentiment_score":-0.2868782877922058},{"text":"I cannot hear you well.","start":98.115,"end":99.655,"sentiment":"negative","sentiment_score":-0.4506908357143402},{"text":"Hello?","start":109.075,"end":109.575,"sentiment":"neutral","sentiment_score":-0.11801891773939133}],"sentiment":"negative","sentiment_score":-0.34778197947889566,"channel":0,"num_words":8,"start":97.555,"end":109.575}]},"summary":{"result":"success","short":"The customer is discussing their plan with the agent, who explains that their speed is up to 100 MBPS download and 40 MBPS upload. The agent also mentions a boost feature and may provide higher speeds depending on the service location and network capability. The customer asks about reducing their bill and the agent suggests upgrading their plan and downgrading their service."},"intents":{"segments":[{"text":"How can I reduce my bill? How can I reduce my bill?","start_word":157,"end_word":168,"intents":[{"intent":"Lower bill","confidence_score":0.0029042729}]}]},"sentiments":{"segments":[{"text":"Hello, John? Hello? Yes. Tell Yes. me. Sorry. We got disconnected. So, actually, your actual plan is super family 100 over 40 MBPS, which means the expected speed is up to 100 MBPS download and 40 MBPS upload. No. But I I Yeah.","start_word":0,"end_word":42,"sentiment":"neutral","sentiment_score":0.004834393970668316},{"text":"So I you're good.","start_word":43,"end_word":46,"sentiment":"positive","sentiment_score":0.4454144239425659},{"text":"have this soup of land that is five hundred five hundred. That is Yeah. Mhmm. So that is the Supa 70 Fiber something. Boost 500 over 500. This is a speed boost feature and may provide higher speeds depending on the service location and network capability in the area. In some cases, the service may achieve speeds higher than 100 over 40, which is a benefit when available. However, if the bus is not fully supported in the area, the service may still operate at the actual plan speed of 100 over 40. So can I solo my bill? Because if I am paying 500, but I getting 100, Sorry? How can I reduce my bill? How can I reduce my bill? You mean upgrade the speed?","start_word":47,"end_word":173,"sentiment":"neutral","sentiment_score":0.07823184877634048},{"text":"Sound great.","start_word":174,"end_word":175,"sentiment":"positive","sentiment_score":0.38494524359703064},{"text":"Yes. Downgrade? Hello? Yes. Yeah. Sorry.","start_word":176,"end_word":181,"sentiment":"neutral","sentiment_score":-0.07999943941831589},{"text":"I cannot hear you well.","start_word":182,"end_word":186,"sentiment":"negative","sentiment_score":-0.4499596953392029},{"text":"Hello?","start_word":187,"end_word":187,"sentiment":"neutral","sentiment_score":-0.16962727904319763}],"average":{"sentiment":"neutral","sentiment_score":0.05069973191104261}}}}