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Hello?\n\nChannel 1: Yeah. Hi.\n\nChannel 0: Oh, good good day to you. This is Andrew from Vigilance AI. Am I talking to Alvin?\n\nChannel 1: Sorry. You are talking to who?\n\nChannel 0: I'm trying to get connected to Alwin, the IT of Wilson parking.\n\nChannel 1: You mean you want you're looking for IT department. Right?\n\nChannel 0: Oh, yeah. That's right. The IT department.\n\nChannel 1: So you look for IT department. Is which person?\n\nChannel 0: I'm trying to reach Alvin.\n\nChannel 1: How often?\n\nChannel 0: A l w y n?\n\nChannel 1: Sorry. No such guy.\n\nChannel 0: Oh, alright. 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bye.","paragraphs":[{"sentences":[{"text":"Oh,","start":2.8,"end":3.3,"sentiment":"neutral","sentiment_score":-0.0019643334671854973}],"sentiment":"neutral","sentiment_score":-0.0019643334671854973,"channel":0,"num_words":1,"start":2.8,"end":3.3},{"sentences":[{"text":"Why?","start":2.96,"end":3.46,"sentiment":"neutral","sentiment_score":-0.004214757587760687}],"sentiment":"neutral","sentiment_score":-0.004214757587760687,"channel":1,"num_words":1,"start":2.96,"end":3.46},{"sentences":[{"text":"hi.","start":3.36,"end":3.86,"sentiment":"neutral","sentiment_score":0.011091556400060654},{"text":"Hello?","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.014055483043193815}],"sentiment":"neutral","sentiment_score":0.012573519721627235,"channel":0,"num_words":2,"start":3.36,"end":5.62},{"sentences":[{"text":"Yeah.","start":6.24,"end":6.64,"sentiment":"neutral","sentiment_score":0.06424109637737274},{"text":"Hi.","start":6.64,"end":7.14,"sentiment":"neutral","sentiment_score":0.1986255645751953}],"sentiment":"neutral","sentiment_score":0.13143333047628403,"channel":1,"num_words":2,"start":6.24,"end":7.14},{"sentences":[{"text":"Oh, good good day to you.","start":9.2,"end":10.96,"sentiment":"positive","sentiment_score":0.527142291267713},{"text":"This is Andrew from Vigilance AI.","start":10.96,"end":13.44,"sentiment":"neutral","sentiment_score":0.11229748154679935},{"text":"Am I talking to Alvin?","start":13.44,"end":15.299999,"sentiment":"neutral","sentiment_score":0.03733542338013649}],"sentiment":"neutral","sentiment_score":0.23666563257575035,"channel":0,"num_words":17,"start":9.2,"end":15.299999},{"sentences":[{"text":"Sorry.","start":16.855,"end":17.175,"sentiment":"neutral","sentiment_score":-0.05024496093392372},{"text":"You are talking to who?","start":17.175,"end":18.555,"sentiment":"neutral","sentiment_score":-0.03624613843858242}],"sentiment":"neutral","sentiment_score":-0.0385792755211393,"channel":1,"num_words":6,"start":16.855,"end":18.555},{"sentences":[{"text":"I'm trying to get connected to Alwin, the IT of Wilson parking.","start":20.945,"end":26.965,"sentiment":"neutral","sentiment_score":-0.009735521123123666}],"sentiment":"neutral","sentiment_score":-0.009735521123123666,"channel":0,"num_words":12,"start":20.945,"end":26.965},{"sentences":[{"text":"You mean you want you're looking for IT department.","start":28.57,"end":31.630001,"sentiment":"neutral","sentiment_score":-0.022115629373325243},{"text":"Right?","start":31.69,"end":32.190002,"sentiment":"neutral","sentiment_score":-0.012558382004499435}],"sentiment":"neutral","sentiment_score":-0.021159904636442663,"channel":1,"num_words":10,"start":28.57,"end":32.190002},{"sentences":[{"text":"Oh, yeah.","start":34.0,"end":34.8,"sentiment":"neutral","sentiment_score":0.004260938614606857},{"text":"That's right.","start":34.8,"end":35.62,"sentiment":"neutral","sentiment_score":0.022392024286091328},{"text":"The IT department.","start":35.92,"end":37.14,"sentiment":"neutral","sentiment_score":0.00297515777250131}],"sentiment":"neutral","sentiment_score":0.008890199874128615,"channel":0,"num_words":7,"start":34.0,"end":37.14},{"sentences":[{"text":"So you look for IT department.","start":38.97,"end":41.23,"sentiment":"neutral","sentiment_score":-0.0030529753615458808},{"text":"Is which person?","start":41.37,"end":43.47,"sentiment":"neutral","sentiment_score":-0.004826600508143505}],"sentiment":"neutral","sentiment_score":-0.0036441837437450886,"channel":1,"num_words":9,"start":38.97,"end":43.47},{"sentences":[{"text":"I'm trying to reach Alvin.","start":45.295,"end":47.795,"sentiment":"neutral","sentiment_score":-0.00486062690615654}],"sentiment":"neutral","sentiment_score":-0.00486062690615654,"channel":0,"num_words":5,"start":45.295,"end":47.795},{"sentences":[{"text":"How often?","start":49.635,"end":50.454998,"sentiment":"neutral","sentiment_score":-0.004597759805619717}],"sentiment":"neutral","sentiment_score":-0.004597759805619717,"channel":1,"num_words":2,"start":49.635,"end":50.454998},{"sentences":[{"text":"A l w y n?","start":53.295,"end":55.715,"sentiment":"neutral","sentiment_score":-0.012713943794369697}],"sentiment":"neutral","sentiment_score":-0.012713943794369697,"channel":0,"num_words":5,"start":53.295,"end":55.715},{"sentences":[{"text":"Sorry.","start":56.79,"end":57.27,"sentiment":"neutral","sentiment_score":-0.19150446355342865},{"text":"No such guy.","start":57.27,"end":58.33,"sentiment":"negative","sentiment_score":-0.44996877511342365}],"sentiment":"negative","sentiment_score":-0.3853526972234249,"channel":1,"num_words":4,"start":56.79,"end":58.33},{"sentences":[{"text":"Oh, alright.","start":60.780003,"end":63.280003,"sentiment":"neutral","sentiment_score":0.05796519108116627},{"text":"Well, thank you.","start":63.9,"end":65.44,"sentiment":"positive","sentiment_score":0.3450365861256917}],"sentiment":"neutral","sentiment_score":0.23020802810788155,"channel":0,"num_words":5,"start":60.780003,"end":65.44},{"sentences":[{"text":"Okay.","start":65.75,"end":66.15,"sentiment":"neutral","sentiment_score":0.24228492379188535}],"sentiment":"neutral","sentiment_score":0.24228492379188535,"channel":1,"num_words":1,"start":65.75,"end":66.15},{"sentences":[{"text":"Thank you","start":65.82,"end":66.22,"sentiment":"positive","sentiment_score":0.41774067282676697}],"sentiment":"positive","sentiment_score":0.41774067282676697,"channel":0,"num_words":2,"start":65.82,"end":66.22},{"sentences":[{"text":"Bye","start":66.15,"end":66.47,"sentiment":"positive","sentiment_score":0.4050523638725281}],"sentiment":"positive","sentiment_score":0.4050523638725281,"channel":1,"num_words":1,"start":66.15,"end":66.47},{"sentences":[{"text":"for the","start":66.22,"end":66.54,"sentiment":"positive","sentiment_score":0.4747653752565384}],"sentiment":"positive","sentiment_score":0.4747653752565384,"channel":0,"num_words":2,"start":66.22,"end":66.54},{"sentences":[{"text":"bye.","start":66.47,"end":66.97,"sentiment":"positive","sentiment_score":0.4199343621730805}],"sentiment":"positive","sentiment_score":0.4199343621730805,"channel":1,"num_words":1,"start":66.47,"end":66.97},{"sentences":[{"text":"info.","start":66.54,"end":67.04,"sentiment":"neutral","sentiment_score":0.2439216673374176}],"sentiment":"neutral","sentiment_score":0.2439216673374176,"channel":0,"num_words":1,"start":66.54,"end":67.04},{"sentences":[{"text":"Bye bye.","start":67.19,"end":67.93,"sentiment":"neutral","sentiment_score":0.16157251596450806}],"sentiment":"neutral","sentiment_score":0.16157251596450806,"channel":1,"num_words":2,"start":67.19,"end":67.93},{"sentences":[{"text":"Bye bye.","start":68.700005,"end":69.407936,"sentiment":"neutral","sentiment_score":0.12476491183042526}],"sentiment":"neutral","sentiment_score":0.12476491183042526,"channel":0,"num_words":2,"start":68.700005,"end":69.407936}]},"summary":{"result":"success","short":"An agent fromGenerationance AI is trying to connect to Alvin, the IT department at Wilson parking. The agent is unsure if Alvin is the right person to ask and eventually realizes they have the wrong person. The call ends with the agent thanking the caller and saying goodbye."},"intents":{"segments":[{"text":"I'm trying to get connected to Alwin, the IT of Wilson parking. You mean you want you're looking for IT department. Right? Oh, yeah.","start_word":29,"end_word":52,"intents":[{"intent":"Connect to alwin","confidence_score":0.24350595}]}]},"sentiments":{"segments":[{"text":"Oh, Why? hi. Hello? Yeah. Hi.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.04697243496775627},{"text":"Oh, good good day to you.","start_word":6,"end_word":11,"sentiment":"positive","sentiment_score":0.5127804279327393},{"text":"This is Andrew from Vigilance AI. Am I talking to Alvin? Sorry. You are talking to who? I'm trying to get connected to Alwin, the IT of Wilson parking. You mean you want you're looking for IT department. Right? Oh, yeah. That's right. The IT department. So you look for IT department. Is which person? I'm trying to reach Alvin. How often? A l w y n? Sorry.","start_word":12,"end_word":79,"sentiment":"neutral","sentiment_score":-0.0005466967122629285},{"text":"No such guy.","start_word":80,"end_word":82,"sentiment":"negative","sentiment_score":-0.44958749413490295},{"text":"Oh, alright. Well, thank you. Okay.","start_word":83,"end_word":88,"sentiment":"neutral","sentiment_score":0.20304976403713224},{"text":"Thank you Bye for the bye.","start_word":89,"end_word":94,"sentiment":"positive","sentiment_score":0.4283244013786316},{"text":"info. Bye bye. Bye bye.","start_word":95,"end_word":99,"sentiment":"neutral","sentiment_score":0.16908276081085205}],"average":{"sentiment":"neutral","sentiment_score":0.06913799973008056}}}}