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This is Jamie from Cloud Solution IT. How are you doing today?\n\nChannel 1: I'm good. Thank you. How are you?\n\nChannel 0: Oh, I'm doing great too. Thanks for asking. Yeah, Ben. I actually saw that you previously met with our CTO, Bojeet, and he actually asked me to reach out because we've recently launched an AI powered security operation center that provides 24 by seven monitoring. And, you know, we're currently offering one month free pilot so you can experience the value\n\nChannel 1: Yeah.\n\nChannel 0: first time.\n\nChannel 1: We're we're all good. Thank you very much. Appreciate the call.\n\nChannel 0: I see.\n\nChannel 1: I'm okay.\n\nChannel 0: Alright.\n\nChannel 1: Cheers.\n\nChannel 0: No worries. Thank you.","paragraphs":[{"sentences":[{"text":"Oh, hi, Ben.","start":3.36,"end":4.08,"sentiment":"neutral","sentiment_score":0.17711831629276276},{"text":"This is Jamie from Cloud Solution IT.","start":4.08,"end":6.74,"sentiment":"neutral","sentiment_score":0.1389880489025797},{"text":"How are you doing today?","start":6.8799996,"end":8.1,"sentiment":"neutral","sentiment_score":0.2360101580619812}],"sentiment":"neutral","sentiment_score":0.17895480543375014,"channel":0,"num_words":15,"start":3.36,"end":8.1},{"sentences":[{"text":"I'm good.","start":8.48,"end":8.88,"sentiment":"positive","sentiment_score":0.5983723998069763},{"text":"Thank you.","start":8.88,"end":9.2,"sentiment":"positive","sentiment_score":0.6592636108398438},{"text":"How are you?","start":9.2,"end":10.0199995,"sentiment":"positive","sentiment_score":0.339300533135732}],"sentiment":"positive","sentiment_score":0.504739088671548,"channel":1,"num_words":7,"start":8.48,"end":10.0199995},{"sentences":[{"text":"Oh, I'm doing great too.","start":10.24,"end":11.36,"sentiment":"positive","sentiment_score":0.5950639486312866},{"text":"Thanks for asking.","start":11.36,"end":12.42,"sentiment":"positive","sentiment_score":0.6535521745681763},{"text":"Yeah, Ben.","start":12.495,"end":12.974999,"sentiment":"neutral","sentiment_score":0.18869583308696747},{"text":"I actually saw that you previously met with our CTO, Bojeet, and he actually asked me to reach out because we've recently launched an AI powered security operation center that provides 24 by seven monitoring.","start":12.974999,"end":25.794998,"sentiment":"neutral","sentiment_score":0.1290485428912299},{"text":"And, you know, we're currently offering one month free pilot so you can experience the value","start":26.335,"end":31.949999,"sentiment":"neutral","sentiment_score":0.12784573016688228}],"sentiment":"neutral","sentiment_score":0.19468194453931245,"channel":0,"num_words":61,"start":10.24,"end":31.949999},{"sentences":[{"text":"Yeah.","start":31.720936,"end":32.220936,"sentiment":"neutral","sentiment_score":0.1829604208469391}],"sentiment":"neutral","sentiment_score":0.1829604208469391,"channel":1,"num_words":1,"start":31.720936,"end":32.220936},{"sentences":[{"text":"first time.","start":31.949999,"end":32.77,"sentiment":"neutral","sentiment_score":0.22293829917907715}],"sentiment":"neutral","sentiment_score":0.22293829917907715,"channel":0,"num_words":2,"start":31.949999,"end":32.77},{"sentences":[{"text":"We're we're all good.","start":32.520935,"end":33.720936,"sentiment":"positive","sentiment_score":0.5460784062743187},{"text":"Thank you very much.","start":33.720936,"end":34.760937,"sentiment":"positive","sentiment_score":0.7304007411003113},{"text":"Appreciate the call.","start":34.760937,"end":35.560936,"sentiment":"positive","sentiment_score":0.530629575252533}],"sentiment":"positive","sentiment_score":0.6088913922960107,"channel":1,"num_words":11,"start":32.520935,"end":35.560936},{"sentences":[{"text":"I see.","start":35.39,"end":36.05,"sentiment":"neutral","sentiment_score":0.15888064354658127}],"sentiment":"neutral","sentiment_score":0.15888064354658127,"channel":0,"num_words":2,"start":35.39,"end":36.05},{"sentences":[{"text":"I'm okay.","start":35.560936,"end":36.220936,"sentiment":"neutral","sentiment_score":0.1977858543395996}],"sentiment":"neutral","sentiment_score":0.1977858543395996,"channel":1,"num_words":2,"start":35.560936,"end":36.220936},{"sentences":[{"text":"Alright.","start":36.11,"end":36.59,"sentiment":"neutral","sentiment_score":0.25106799602508545}],"sentiment":"neutral","sentiment_score":0.25106799602508545,"channel":0,"num_words":1,"start":36.11,"end":36.59},{"sentences":[{"text":"Cheers.","start":36.280937,"end":36.780937,"sentiment":"positive","sentiment_score":0.3683021068572998}],"sentiment":"positive","sentiment_score":0.3683021068572998,"channel":1,"num_words":1,"start":36.280937,"end":36.780937},{"sentences":[{"text":"No worries.","start":36.59,"end":37.07,"sentiment":"neutral","sentiment_score":0.20988604426383972},{"text":"Thank you.","start":37.07,"end":37.89,"sentiment":"neutral","sentiment_score":0.3066423535346985}],"sentiment":"neutral","sentiment_score":0.2582641988992691,"channel":0,"num_words":4,"start":36.59,"end":37.89}]},"summary":{"result":"success","short":"The customer, Ben, receives a call from Jamie from Cloud Solution IT who informs him that the CTO Bojeet has requested to reach out regarding their AI-powered security operation center. Jamie informs Ben about the free pilot offer and mentions that they are all good. They thank Ben for the call and end the conversation."},"intents":{"segments":[{"text":"Appreciate the call.","start_word":94,"end_word":96,"intents":[{"intent":"Appreciate call","confidence_score":0.0034049528}]}]},"sentiments":{"segments":[{"text":"Oh, hi, Ben. This is Jamie from Cloud Solution IT. How are you doing today?","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.1784062385559082},{"text":"I'm good. Thank you. How are you? Oh, I'm doing great too. Thanks for asking.","start_word":15,"end_word":29,"sentiment":"positive","sentiment_score":0.5582825541496277},{"text":"Yeah, Ben. I actually saw that you previously met with our CTO, Bojeet, and he actually asked me to reach out because we've recently launched an AI powered security operation center that provides 24 by seven monitoring. And, you know, we're currently offering one month free pilot so you can experience the value Yeah. first time.","start_word":30,"end_word":85,"sentiment":"neutral","sentiment_score":0.13820073008537292},{"text":"We're we're all good. Thank you very much. Appreciate the call.","start_word":86,"end_word":96,"sentiment":"positive","sentiment_score":0.5814170241355896},{"text":"I see. I'm okay. Alright.","start_word":97,"end_word":101,"sentiment":"neutral","sentiment_score":0.20404085516929624},{"text":"Cheers.","start_word":102,"end_word":102,"sentiment":"positive","sentiment_score":0.3683021068572998},{"text":"No worries.","start_word":103,"end_word":104,"sentiment":"neutral","sentiment_score":0.2209727019071579},{"text":"Thank you.","start_word":105,"end_word":106,"sentiment":"positive","sentiment_score":0.35519760847091675}],"average":{"sentiment":"neutral","sentiment_score":0.2796116475039308}}}}