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Good afternoon. Thank you so much for calling your account. How may I help you today? I'm good.\n\nHow about yourself? How may I help you today? Okay. What's the phone number? Oh, it's an Indian phone number.\n\nRight? Yeah. You have reached a wrong phone number. This is Airtel Australia. What we do is to provide Internet services and a mobile plan services.\n\nSo about your Indian phone number, you still need to contact your local network, which is Airtel India. We're we're not affiliated. We're just the same name, Airtel. Yeah. We we we would like to help you out, but we don't cater any other phone number aside to the Australian phone number.\n\nYou're welcome. Have a good one. 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How are you? I'm good. Thanks. I'm calling you regarding one of my ATO number.\n\nSo I actually lost my phone few days back, and I called customer care to block the number. Right? They did. And now all of a sudden, I just found my phone, and I need to reactivate the same. So it's 91.\n\nYeah. Yeah. That's right. Yeah. I did.\n\nI did them because this number is being used here. I called them to block this. And now what they are saying that I need to contact maybe the local Airtel offices in Melbourne and Sydney probably I don't know if you guys are the right person. Gee. Mhmm.\n\nYeah. None. That's all good. Yep. Thank you.\n\nThanks for your time. Take care. Bye. You too.","paragraphs":[{"sentences":[{"text":"Hey.","start":6.16,"end":6.48,"sentiment":"neutral","sentiment_score":0.20964153110980988},{"text":"How are you?","start":6.48,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.19871988395849863},{"text":"I'm good.","start":12.24,"end":12.719999,"sentiment":"neutral","sentiment_score":0.30869461596012115},{"text":"Thanks.","start":12.719999,"end":13.125,"sentiment":"neutral","sentiment_score":0.30163246393203735},{"text":"I'm calling you regarding one of my ATO number.","start":14.245,"end":17.305,"sentiment":"neutral","sentiment_score":-0.005503534856769774}],"sentiment":"neutral","sentiment_score":0.10470569157041609,"num_words":16,"start":6.16,"end":17.305},{"sentences":[{"text":"So I actually lost my phone few days back, and I called customer care to block the number.","start":19.525,"end":26.564999,"sentiment":"neutral","sentiment_score":-0.18953268064392936},{"text":"Right?","start":26.564999,"end":27.064999,"sentiment":"neutral","sentiment_score":-0.12730075418949127},{"text":"They did.","start":28.15,"end":28.890001,"sentiment":"neutral","sentiment_score":-0.19396596401929855},{"text":"And now all of a sudden, I just found my phone, and I need to reactivate the same.","start":29.11,"end":37.45,"sentiment":"neutral","sentiment_score":-0.19487980215085876},{"text":"So it's 91.","start":38.39,"end":44.545,"sentiment":"neutral","sentiment_score":-0.014360232278704643}],"sentiment":"neutral","sentiment_score":-0.17804138260405689,"num_words":42,"start":19.525,"end":44.545},{"sentences":[{"text":"Yeah.","start":49.004997,"end":49.245,"sentiment":"neutral","sentiment_score":-0.012522824108600616},{"text":"Yeah.","start":49.245,"end":49.485,"sentiment":"neutral","sentiment_score":-0.001087309792637825},{"text":"That's right.","start":49.485,"end":49.965,"sentiment":"neutral","sentiment_score":0.00813586893491447},{"text":"Yeah.","start":49.965,"end":50.465,"sentiment":"neutral","sentiment_score":-0.015176262706518171},{"text":"I did.","start":71.545,"end":72.284996,"sentiment":"neutral","sentiment_score":-0.10106201842427254}],"sentiment":"neutral","sentiment_score":-0.030662670798067535,"num_words":7,"start":49.004997,"end":72.284996},{"sentences":[{"text":"I did them because this number is being used here.","start":72.345,"end":76.765,"sentiment":"neutral","sentiment_score":-0.09541755095124245},{"text":"I called them to block this.","start":76.905,"end":79.005,"sentiment":"neutral","sentiment_score":-0.1711578592658043},{"text":"And now what they are saying that I need to contact maybe the local Airtel offices in Melbourne and Sydney probably I don't know if you guys are the right person.","start":79.065,"end":92.729996,"sentiment":"neutral","sentiment_score":-0.13851924492947518},{"text":"Gee.","start":92.729996,"end":93.229996,"sentiment":"neutral","sentiment_score":-0.0369415245950222},{"text":"Mhmm.","start":93.369995,"end":93.869995,"sentiment":"neutral","sentiment_score":-0.040390145033597946}],"sentiment":"neutral","sentiment_score":-0.1296438964806041,"num_words":49,"start":72.345,"end":93.869995},{"sentences":[{"text":"Yeah.","start":103.005,"end":103.485,"sentiment":"neutral","sentiment_score":-0.02383793145418167},{"text":"None.","start":103.485,"end":103.985,"sentiment":"neutral","sentiment_score":-0.03353993967175484},{"text":"That's all good.","start":104.604996,"end":105.585,"sentiment":"neutral","sentiment_score":0.09643352528413136},{"text":"Yep.","start":106.445,"end":106.924995,"sentiment":"neutral","sentiment_score":0.1675221174955368},{"text":"Thank you.","start":106.924995,"end":107.564995,"sentiment":"positive","sentiment_score":0.3451330363750458}],"sentiment":"neutral","sentiment_score":0.13621386187151074,"num_words":8,"start":103.005,"end":107.564995},{"sentences":[{"text":"Thanks for your time.","start":107.564995,"end":108.524994,"sentiment":"positive","sentiment_score":0.4295610263943672},{"text":"Take care.","start":108.524994,"end":109.085,"sentiment":"neutral","sentiment_score":0.32439564168453217},{"text":"Bye.","start":109.085,"end":109.585,"sentiment":"neutral","sentiment_score":0.2586817145347595},{"text":"You too.","start":111.085,"end":111.825,"sentiment":"neutral","sentiment_score":0.09960171580314636}],"sentiment":"neutral","sentiment_score":0.3138800594541762,"num_words":9,"start":107.564995,"end":111.825}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hey. How are you?\n\nChannel 0: I'm good. How about yourself? How may I help you today?\n\nChannel 1: I'm good. Thanks. I'm calling you regarding one of my ATO number. So I actually lost my phone few days back, and I called customer care to block the number. Right?\n\nThey did. And now all of a sudden, I just found my phone, and I need to reactivate the same. So\n\nChannel 0: Okay. What's the phone number?\n\nChannel 1: it's 91.\n\nChannel 0: Oh, it's an Indian phone number. Right?\n\nChannel 1: Yeah. Yeah. That's right. Yeah.\n\nChannel 0: Yeah. You have reached a wrong phone number. This is Airtel Australia. What we do is to provide Internet services and a mobile plan services. So about your Indian phone number, you still need to contact your local network, which is Airtel India.\n\nWe're we're not affiliated. We're just the\n\nChannel 1: I did. I did them\n\nChannel 0: same\n\nChannel 1: because this number is being used here.\n\nChannel 0: name, Airtel.\n\nChannel 1: I called them to block this. And now what they are saying that I need to contact maybe the local Airtel offices in Melbourne and\n\nChannel 0: Yeah.\n\nChannel 1: Sydney\n\nChannel 0: We\n\nChannel 1: probably I don't know if you guys are the right person. Gee. Mhmm.\n\nChannel 0: we we would like to help you out, but we don't cater any other phone number aside to the Australian phone number.\n\nChannel 1: Yeah. None. That's all good. Yep. Thank you.\n\nThanks for your time. Take care.\n\nChannel 0: You're\n\nChannel 1: Bye.\n\nChannel 0: welcome. Have a good one. Bye bye.\n\nChannel 1: You too.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.28,"sentiment":"neutral","sentiment_score":0.22521811723709104},{"text":"Good afternoon.","start":1.28,"end":1.92,"sentiment":"positive","sentiment_score":0.40939608216285706},{"text":"Thank you so much for calling your account.","start":1.92,"end":3.86,"sentiment":"positive","sentiment_score":0.6791921779513359},{"text":"How may I help you today?","start":4.0,"end":5.2999997,"sentiment":"positive","sentiment_score":0.5083950062592825}],"sentiment":"positive","sentiment_score":0.5604657495723051,"channel":0,"num_words":17,"start":0.96,"end":5.2999997},{"sentences":[{"text":"Hey.","start":6.16,"end":6.48,"sentiment":"neutral","sentiment_score":0.20964153110980988},{"text":"How are 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The representative informs the customer that they need to contact local Airtel offices in Melbourne and Sydney to reactivate the service. The customer thanks the representative and ends the call."},"intents":{"segments":[{"text":"What's the phone number? it's 91.","start_word":85,"end_word":90,"intents":[{"intent":"Manage phone number","confidence_score":0.003617767}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.22521811723709104},{"text":"Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.5716798901557922},{"text":"Hey. How are you?","start_word":17,"end_word":20,"sentiment":"neutral","sentiment_score":0.2047272622585297},{"text":"I'm good.","start_word":21,"end_word":22,"sentiment":"positive","sentiment_score":0.3947270214557648},{"text":"How about yourself? How may I help you today? I'm good. Thanks. I'm calling you regarding one of my ATO number. So I actually lost my phone few days back, and I called customer care to block the number. Right? They did. And now all of a sudden, I just found my phone, and I need to reactivate the same. So Okay. What's the phone number? it's 91. Oh, it's an Indian phone number. Right? Yeah. Yeah. That's right. Yeah. Yeah. You have reached a wrong phone number. This is Airtel Australia. What we do is to provide Internet services and a mobile plan services. So about your Indian phone number, you still need to contact your local network, which is Airtel India. We're we're not affiliated. We're just the I did. I did them same because this number is being used here. name, Airtel. I called them to block this. And now what they are saying that I need to contact maybe the local Airtel offices in Melbourne and Yeah. Sydney We probably I don't know if you guys are the right person. Gee. Mhmm. we we would like to help you out, but we don't cater any other phone number aside to the Australian phone number. Yeah. None. That's all good. Yep.","start_word":23,"end_word":236,"sentiment":"neutral","sentiment_score":-0.07499200105667114},{"text":"Thank you. Thanks for your time.","start_word":237,"end_word":242,"sentiment":"positive","sentiment_score":0.3956441879272461},{"text":"Take care. You're Bye.","start_word":243,"end_word":246,"sentiment":"neutral","sentiment_score":0.2839941084384918},{"text":"welcome. Have a good one.","start_word":247,"end_word":251,"sentiment":"positive","sentiment_score":0.422339141368866},{"text":"Bye bye. You too.","start_word":252,"end_word":255,"sentiment":"neutral","sentiment_score":0.15641525387763977}],"average":{"sentiment":"neutral","sentiment_score":0.006487357779724957}}}}