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When the caller is put on hold, they hear a message about Fairfax Family Foundation and its subsidiaries. When the representative returns to the call, she is unable to reach someone and decides to send an email instead."},"intents":{"segments":[{"text":"Thank you for calling Kambuya and the VINSA Fairfax Family Foundation. Please hold the line. We'll be with you shortly.","start_word":1,"end_word":20,"intents":[{"intent":"Request a call back","confidence_score":0.00176899}]},{"text":"I will I would like to speak with Lax Laxmereira. May I ask who's speaking?","start_word":47,"end_word":61,"intents":[{"intent":"Offer contact with lax laxmereira","confidence_score":0.000011182897}]},{"text":"Lex is unavailable. He's in meetings all day. Can I leave a message? Alright.","start_word":102,"end_word":115,"intents":[{"intent":"Ask about caller's availability","confidence_score":0.0041940454}]},{"text":"Can I leave a message? Alright.","start_word":110,"end_word":115,"intents":[{"intent":"Request a message","confidence_score":0.050910834}]},{"text":"If he's not available, I'll just send him an email. Okay. Thank you.","start_word":118,"end_word":130,"intents":[{"intent":"Request email","confidence_score":0.050265435}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Kambuya and the VINSA Fairfax Family Foundation.","start_word":0,"end_word":10,"sentiment":"positive","sentiment_score":0.46292588114738464},{"text":"Please hold the line. We'll be with you shortly. Thank you for calling Kambuya and the Vince of Fairfax Family Foundation. Please hold the line. We'll be with you shortly. Hello. Vanessa speaking. Yes. Good afternoon. I will I would like to speak with Lax Laxmereira. May I ask who's speaking? My name is Ronald from Cloud Solution IT. Okay. Let me see if he's available. Just give me Yes, one please. moment. Take care. Hi. Hello Hello? Who there? who's speaking? Sorry. Sorry. Ronald from Cloud Solution IT. Hi. Sorry. Lex is unavailable. He's in meetings all day. Can I leave a message? Alright. No worries. If he's not available, I'll just send him an email. Okay. Thank you. Bye. Alright. Alright. Thank","start_word":11,"end_word":134,"sentiment":"neutral","sentiment_score":0.05674568936228752}],"average":{"sentiment":"neutral","sentiment_score":0.08769275120326452}}}}