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I'm just wondering if I still got some time with you now, or is now a good time? Yeah. Probably not today. I'm kind of booked up for the rest of the day, but I've got some time next week and the week after if that helps. Yeah. Absolutely. What I'll do... Can I just pass you through a quick security check and I can rebook you in for a good time next week? Beauty. So I'm registered with Aspikka's adviser 1273105. Could I please confirm your date of birth and the updated address we have on file? Yep. Beautiful. Now, mate, I've got, obviously, calls recorded for training quality purposes. Let me just check your state. You're in South Australia. Is it about 02:30 your time at the moment? Cool. Okay. So I do have some time in the morning on Tuesday, probably around 09:30 your time. 09:30 your time? And just so I can put it down on the file there, was there anything in particular you wanted me to kind of focus on for that appointment? Yeah. Beautiful. So one thing I'll quickly let you know before I let you go is we did a bit of a change to the super early in the year when the the Iran war kicked off. The market was sort of having a bit of a tumble. One of the investment options was kind of dropping quite fast, so we made a decision across the company to kind of switch people out of that as quick as possible. Got the fees down. Got the performance back up. So one thing that will be a little bit different is how your your new portfolio looks going forward is a bit different than the old one as well. So what I'll do is I'll put together a comparison so that when I talk to you on Tuesday, you can sort of see what it's been doing for the last five years, what it's currently looking at with all the new investments in there. Beauty. The only other thing I'll talk... Chat to you about as well is just, like, the insurances as well, just trying to make sure we we address the fee and anything else that's changed in your life as well. Awesome. 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It's Tommy here from. How are you doing? Mate, I've got you booked in for a bit of a quick catch up today. I'm just wondering if I still got some time with you now, or is now a good time?\n\nYeah. Probably not today. I'm kind of booked up for the rest of the day, but I've got some time next week and the week after if that helps. Yeah. Absolutely.\n\nWhat I'll do... Can I just pass you through a quick security check and I can rebook you in for a good time next week? Beauty. So I'm registered with Aspikka's adviser 1273105. Could I please confirm your date of birth and the updated address we have on file?\n\nYep. Beautiful. Now, mate, I've got, obviously, calls recorded for training quality purposes. Let me just check your state. You're in South Australia.\n\nIs it about 02:30 your time at the moment? Cool. Okay. So I do have some time in the morning on Tuesday, probably around 09:30 your time. 09:30 your time?\n\nAnd just so I can put it down on the file there, was there anything in particular you wanted me to kind of focus on for that appointment? Yeah. Beautiful. So one thing I'll quickly let you know before I let you go is we did a bit of a change to the super early in the year when the the Iran war kicked off. The market was sort of having a bit of a tumble.\n\nOne of the investment options was kind of dropping quite fast, so we made a decision across the company to kind of switch people out of that as quick as possible. Got the fees down. Got the performance back up. So one thing that will be a little bit different is how your your new portfolio looks going forward is a bit different than the old one as well. 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is a bit different than the old one as well.","start":157.315,"end":167.07,"sentiment":"neutral","sentiment_score":0.0002502465684866082},{"text":"So what I'll do is I'll put together a comparison so that when I talk to you on Tuesday, you can sort of see what it's been doing for the last five years, what it's currently looking at with all the new investments in there.","start":169.39001,"end":178.93001,"sentiment":"neutral","sentiment_score":0.05142263004349338}],"sentiment":"neutral","sentiment_score":-0.010903576323599146,"num_words":114,"start":144.15,"end":178.93001},{"sentences":[{"text":"Beauty.","start":182.115,"end":182.435,"sentiment":"neutral","sentiment_score":0.298703134059906},{"text":"The only other thing I'll talk...","start":182.435,"end":183.635,"sentiment":"neutral","sentiment_score":0.028799628373235464},{"text":"Chat to you about as well is just, like, the insurances as well, just trying to make sure we we address the fee and anything else that's changed in your life as well.","start":183.635,"end":191.655,"sentiment":"neutral","sentiment_score":0.037340891575722984},{"text":"Awesome.","start":194.275,"end":194.775,"sentiment":"positive","sentiment_score":0.5851049423217773},{"text":"Fantastic, mate.","start":195.09001,"end":195.73001,"sentiment":"positive","sentiment_score":0.5834627449512482}],"sentiment":"neutral","sentiment_score":0.08036699438424305,"num_words":43,"start":182.115,"end":195.73001},{"sentences":[{"text":"I shall chat to you on Tuesday.","start":195.73001,"end":197.17001,"sentiment":"neutral","sentiment_score":0.2263084618108613},{"text":"Thank you so much for your time.","start":197.17001,"end":198.55,"sentiment":"positive","sentiment_score":0.8640696321214948},{"text":"Thanks, Evan.","start":201.33,"end":201.97,"sentiment":"positive","sentiment_score":0.7243099212646484},{"text":"Bye.","start":201.97,"end":202.47,"sentiment":"positive","sentiment_score":0.5216220021247864}],"sentiment":"positive","sentiment_score":0.5648757942459163,"num_words":17,"start":195.73001,"end":202.47}]}}]},{"alternatives":[{"transcript":"Hello? You're good. Thanks. Been on a call for days. I'm trying to catch up with all my stuff at work at home. Is there is there a bit of time later you can call? Yeah. I'm I'm off to off to Wednesday after today, so when they do the next week, they could. Yep. 24 Barrel Street, and it's 50 82074. Yeah. That's correct. Yep. Yeah. It should be alright. Yep. Not really. I just sorta... I wanted... I just wanted to look into the growth of my my two for over the last five years or so. And... Because my partner, she's looking to see whether mine's sorta doing better than what hers is, and she might look to come over as well. Yep. Yep. Yep. No worries. That's good. Yep. K. No worries. Sounds good. No worries. Thank you very much. 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It's Tommy here from. How are you doing?\n\nChannel 1: You're good. Thanks.\n\nChannel 0: Mate, I've got you booked in for a bit of a quick catch up today. I'm just wondering if I still got some time with you now, or is now a good time?\n\nChannel 1: Been on a call for days. I'm trying to catch up with all my stuff at work at home. Is there is there a bit of time later you can call?\n\nChannel 0: Yeah. Probably not today. I'm kind of booked up for the rest of the day, but I've got some time next week and the week after if that helps.\n\nChannel 1: Yeah. I'm I'm off to off to Wednesday after today, so when they do the next week, they could.\n\nChannel 0: Yeah. Absolutely. What I'll do... Can I just pass you through a quick security check and I can rebook you in for a good time next week?\n\nChannel 1: Yep.\n\nChannel 0: Beauty. So I'm registered with Aspikka's adviser 1273105. Could I please confirm your date of birth and the updated address we have on file?\n\nChannel 1: 24 Barrel Street, and it's 50\n\nChannel 0: Yep.\n\nChannel 1: 82074.\n\nChannel 0: Beautiful. Now, mate, I've got, obviously, calls recorded for training quality purposes. Let me just check your state. You're in South Australia. Is it about 02:30 your time at the moment?\n\nChannel 1: Yeah. That's\n\nChannel 0: Cool. Okay. So I do have some\n\nChannel 1: correct.\n\nChannel 0: time in the morning on Tuesday,\n\nChannel 1: Yep.\n\nChannel 0: probably around 09:30 your time.\n\nChannel 1: Yeah. It should be alright.\n\nChannel 0: 09:30 your time? And just\n\nChannel 1: Yep.\n\nChannel 0: so I can put it down on the file there, was there anything in particular you wanted me to kind of focus on for that appointment?\n\nChannel 1: Not really. I just sorta... I wanted... I just wanted to look into the growth of my my two for over the last five years or so. And...\n\nBecause my partner, she's looking to see whether mine's sorta doing better than what hers is, and she might look to come over as well.\n\nChannel 0: Yeah. Beautiful. So one thing I'll quickly let you know before I let you go is we did a bit of a change to the super early in the year when the the Iran war kicked off. The market\n\nChannel 1: Yep.\n\nChannel 0: was sort of having a bit of a tumble. One of the investment options was kind of dropping quite fast, so we made a decision across the company to kind of switch people out of that\n\nChannel 1: Yep.\n\nChannel 0: as quick as possible. Got the fees down. Got the performance back up. So one thing that will be a little bit different is how your your new portfolio looks going forward is a bit different than the old one as well. So what I'll do is I'll put together a comparison so that when I talk to you on Tuesday, you can sort of see what it's been doing for the last five years, what it's currently looking at with all the new investments\n\nChannel 1: Yep.\n\nChannel 0: in there.\n\nChannel 1: No worries. That's good.\n\nChannel 0: Beauty. The only other thing I'll talk... Chat to you about as well is just, like, the insurances as well, just trying to make sure we we address the fee and\n\nChannel 1: Yep.\n\nChannel 0: anything else that's changed in your life as well.\n\nChannel 1: K. No worries. Sounds good.\n\nChannel 0: Awesome. Fantastic, mate. I shall chat to you on Tuesday. Thank you so much for your time.\n\nChannel 1: No worries. Thank you very much.\n\nChannel 0: Thanks, Evan. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.88,"end":1.38,"sentiment":"neutral","sentiment_score":0.07931215316057205}],"sentiment":"neutral","sentiment_score":0.07931215316057205,"channel":1,"num_words":1,"start":0.88,"end":1.38},{"sentences":[{"text":"Good day, Evan.","start":2.56,"end":3.1999998,"sentiment":"positive","sentiment_score":0.4765625794728597},{"text":"It's Tommy here from.","start":3.1999998,"end":4.5,"sentiment":"positive","sentiment_score":0.3680580258369446},{"text":"How are you doing?","start":4.56,"end":5.54,"sentiment":"positive","sentiment_score":0.34974005073308945}],"sentiment":"positive","sentiment_score":0.3909890949726105,"channel":0,"num_words":11,"start":2.56,"end":5.54},{"sentences":[{"text":"You're good.","start":5.92,"end":6.3999996,"sentiment":"positive","sentiment_score":0.7109043002128601},{"text":"Thanks.","start":6.3999996,"end":6.8999996,"sentiment":"positive","sentiment_score":0.6863281726837158}],"sentiment":"positive","sentiment_score":0.7027122577031454,"channel":1,"num_words":3,"start":5.92,"end":6.8999996},{"sentences":[{"text":"Mate, I've got you booked in for a bit of a quick catch up today.","start":8.0,"end":10.639999,"sentiment":"neutral","sentiment_score":0.22899788667758306},{"text":"I'm just wondering if I still got some time with you now, or is now a good time?","start":10.639999,"end":14.205,"sentiment":"neutral","sentiment_score":0.04152309904909796}],"sentiment":"neutral","sentiment_score":0.12673891160750028,"channel":0,"num_words":33,"start":8.0,"end":14.205},{"sentences":[{"text":"Been on a call for days.","start":17.035,"end":18.315,"sentiment":"neutral","sentiment_score":-0.01596396416425705},{"text":"I'm trying to catch up with all my stuff at work 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just pass you through a quick security check and I can rebook you in for a good time next week?","start":44.915,"end":49.255,"sentiment":"neutral","sentiment_score":0.1490852121602405}],"sentiment":"neutral","sentiment_score":0.14441189832157558,"channel":0,"num_words":27,"start":42.675,"end":49.255},{"sentences":[{"text":"Yep.","start":49.735,"end":50.235,"sentiment":"neutral","sentiment_score":0.11119338124990465}],"sentiment":"neutral","sentiment_score":0.11119338124990465,"channel":1,"num_words":1,"start":49.735,"end":50.235},{"sentences":[{"text":"Beauty.","start":51.075,"end":51.575,"sentiment":"neutral","sentiment_score":0.11286191642284392},{"text":"So I'm registered with Aspikka's adviser 1273105.","start":52.035,"end":56.07,"sentiment":"neutral","sentiment_score":0.06731626178537096},{"text":"Could I please confirm your date of birth and the updated address we have on 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much.","start":199.28,"end":200.26001,"sentiment":"positive","sentiment_score":0.7952059358358383}],"sentiment":"positive","sentiment_score":0.7046728779872259,"channel":1,"num_words":6,"start":198.88,"end":200.26001},{"sentences":[{"text":"Thanks, Evan.","start":201.33,"end":201.97,"sentiment":"positive","sentiment_score":0.7243099212646484},{"text":"Bye.","start":201.97,"end":202.47,"sentiment":"positive","sentiment_score":0.5216220021247864}],"sentiment":"positive","sentiment_score":0.6567472815513611,"channel":0,"num_words":3,"start":201.33,"end":202.47},{"sentences":[{"text":"Bye.","start":202.96,"end":203.46,"sentiment":"neutral","sentiment_score":-0.08859697729349136}],"sentiment":"neutral","sentiment_score":-0.08859697729349136,"channel":1,"num_words":1,"start":202.96,"end":203.46}]},"summary":{"result":"success","short":"A customer named Tommy calls an agent named Evan to catch up on their work schedule and possibly rebook for a meeting. They discuss security checks and the customer's new portfolio. The agent also mentions a change to their hiring process and the customer's health issues."},"intents":{"segments":[{"text":"Mate, I've got you booked in for a bit of a quick catch up today. I'm just wondering if I still got some time with you now, or is now a good time?","start_word":15,"end_word":47,"intents":[{"intent":"Schedule catch-up","confidence_score":0.009291493}]},{"text":"Could I please confirm your date of birth and the updated address we have on file?","start_word":163,"end_word":178,"intents":[{"intent":"Confirm details","confidence_score":0.09841194}]},{"text":"You're in South Australia. Is it about 02:30 your time at the moment? Yeah.","start_word":205,"end_word":218,"intents":[{"intent":"Confirm location","confidence_score":0.14027414}]},{"text":"Is it about 02:30 your time at the moment? Yeah. That's Cool. Okay. So I do have some correct. time in the morning on Tuesday, Yep. probably around 09:30 your time. Yeah.","start_word":209,"end_word":240,"intents":[{"intent":"Confirm time","confidence_score":0.0733627}]},{"text":"so I can put it down on the file there, was there anything in particular you wanted me to kind of focus on for that appointment? Not really.","start_word":252,"end_word":279,"intents":[{"intent":"Focus on appointment","confidence_score":0.097705014}]},{"text":"Not really. I just sorta... I wanted... I just wanted to look into the growth of my my two for over the last five years or so.","start_word":277,"end_word":303,"intents":[{"intent":"Review growth of two","confidence_score":0.017372673}]},{"text":"One of the investment options was kind of dropping quite fast, so we made a decision across the company to kind of switch people out of that Yep. as quick as possible. Got the fees down.","start_word":379,"end_word":414,"intents":[{"intent":"Discuss investment options","confidence_score":0.15421358}]},{"text":"Got the fees down. Got the performance back up. So one thing that will be a little bit different is how your your new portfolio looks going forward is a bit different than the old one as well.","start_word":411,"end_word":448,"intents":[{"intent":"Discuss portfolio look and address fees","confidence_score":0.00013792024}]}]},"sentiments":{"segments":[{"text":"Hello?","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.07931215316057205},{"text":"Good day, Evan. It's Tommy here from. How are you doing? You're good. Thanks.","start_word":1,"end_word":14,"sentiment":"positive","sentiment_score":0.48683732748031616},{"text":"Mate, I've got you booked in for a bit of a quick catch up today. I'm just wondering if I still got some time with you now, or is now a good time? Been on a call for days. I'm trying to catch up with all my stuff at work at home. Is there is there a bit of time later you can call? Yeah. Probably not today. I'm kind of booked up for the rest of the day, but I've got some time next week and the week after if that helps. Yeah. I'm I'm off to off to Wednesday after today, so when they do the next week, they could. Yeah. Absolutely. What I'll do... Can I just pass you through a quick security check and I can rebook you in for a good time next week? Yep. Beauty. So I'm registered with Aspikka's adviser 1273105. Could I please confirm your date of birth and the updated address we have on file? 24 Barrel Street, and it's 50 Yep. 82074.","start_word":15,"end_word":186,"sentiment":"neutral","sentiment_score":0.05656687542796135},{"text":"Beautiful.","start_word":187,"end_word":187,"sentiment":"positive","sentiment_score":0.3888015151023865},{"text":"Now, mate, I've got, obviously, calls recorded for training quality purposes. Let me just check your state. You're in South Australia. Is it about 02:30 your time at the moment? Yeah. That's Cool. Okay. So I do have some correct. time in the morning on Tuesday, Yep. probably around 09:30 your time. Yeah. It should be alright. 09:30 your time? And just Yep. so I can put it down on the file there, was there anything in particular you wanted me to kind of focus on for that appointment? Not really. I just sorta... I wanted... I just wanted to look into the growth of my my two for over the last five years or so. And... Because my partner, she's looking to see whether mine's sorta doing better than what hers is, and she might look to come over as well. Yeah.","start_word":188,"end_word":330,"sentiment":"neutral","sentiment_score":0.031662157417594136},{"text":"Beautiful.","start_word":331,"end_word":331,"sentiment":"positive","sentiment_score":0.3670176863670349},{"text":"So one thing I'll quickly let you know before I let you go is we did a bit of a change to the super early in the year when the the Iran war kicked off. The market Yep. was sort of having a bit of a tumble. One of the investment options was kind of dropping quite fast, so we made a decision across the company to kind of switch people out of that Yep. as quick as possible. Got the fees down. Got the performance back up. So one thing that will be a little bit different is how your your new portfolio looks going forward is a bit different than the old one as well. So what I'll do is I'll put together a comparison so that when I talk to you on Tuesday, you can sort of see what it's been doing for the last five years, what it's currently looking at with all the new investments Yep. in there. No worries.","start_word":332,"end_word":496,"sentiment":"neutral","sentiment_score":-0.011661523021757604},{"text":"That's good.","start_word":497,"end_word":498,"sentiment":"positive","sentiment_score":0.3341670632362366},{"text":"Beauty. The only other thing I'll talk... Chat to you about as well is just, like, the insurances as well, just trying to make sure we we address the fee and Yep. anything else that's changed in your life as well. K. No worries.","start_word":499,"end_word":542,"sentiment":"neutral","sentiment_score":0.04911020025610924},{"text":"Sounds good. Awesome. Fantastic, mate.","start_word":543,"end_word":547,"sentiment":"positive","sentiment_score":0.5176478624343872},{"text":"I shall chat to you on Tuesday.","start_word":548,"end_word":554,"sentiment":"neutral","sentiment_score":0.227833092212677},{"text":"Thank you so much for your time. No worries. Thank you very much. Thanks, Evan. Bye.","start_word":555,"end_word":570,"sentiment":"positive","sentiment_score":0.7371812462806702},{"text":"Bye.","start_word":571,"end_word":571,"sentiment":"neutral","sentiment_score":0.29801005125045776}],"average":{"sentiment":"neutral","sentiment_score":0.0785769173925407}}}}