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That's certainly something we can assist with. You if if if you were to send me an email with your site location and a bit of information about what you were thinking, what you would like to do, then I I can have a look through and then give you a callback, and we can have discussion about what is possible and and what we could we could do for your site. Yes. Okay. No easy. Well, so so I I guess what what's important to know is we whatever we whatever you would whatever we would propose to protect the house, we can't make anyone any worse. So we'd have to it's it'd be more internal stuff that we could do or floor level stuff or stuff like that, which we can provide comment on for you. So it wouldn't we wouldn't be able to say, you know, we build a a wall all the way around your property because that would be making it worse for other people. But we could say, you know, if we put this here and this there, it might make a difference. So, yeah, if if you send us an email and and and about obviously, yeah, like I said, you don't need to know what what you want exactly, but just explain what you just said then, which is, you know, we we've bought a house. We're worried about flooding. We we wanna see what we could do to protect it a little bit more. Yes. Yes. Yes. Yes. Okay. Yeah. Easy. Well, if you if you send all that through to me, did you get this number through the website? I'm sorry. Did you get my number through a website? Yes. Well, sorry. If you email the website address on there, that comes straight to me as well. Perfect. Perfect. Sounds good. Yeah. Awesome. And just put your phone number in there as well. Sorry. My name is Alex. Brilliant. Alright. Well, I'll speak to you soon. You too. Thanks for your call. Thank you. 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speaking. Good, sir. How are you? Yes. Yes.\n\nWe definitely do. Oh, yes. I live in reservoirs. They're not too far from you. Oh, okay.\n\nCertainly. Well yeah. That's certainly something we can assist with. You if if if you were to send me an email with your site location and a bit of information about what you were thinking, what you would like to do, then I I can have a look through and then give you a callback, and we can have discussion about what is possible and and what we could we could do for your site. Yes.\n\nOkay. No easy. Well, so so I I guess what what's important to know is we whatever we whatever you would whatever we would propose to protect the house, we can't make anyone any worse. So we'd have to it's it'd be more internal stuff that we could do or floor level stuff or stuff like that, which we can provide comment on for you. 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if you if you send all that through to me, did you get this number through the website?","start":190.685,"end":195.345,"sentiment":"neutral","sentiment_score":0.015693466399649258},{"text":"I'm sorry.","start":198.525,"end":199.005,"sentiment":"neutral","sentiment_score":-0.0260451752692461},{"text":"Did you get my number through a website?","start":199.005,"end":200.785,"sentiment":"neutral","sentiment_score":-0.011397172464057803},{"text":"Yes.","start":202.1,"end":202.5,"sentiment":"neutral","sentiment_score":0.02518775686621666}],"sentiment":"neutral","sentiment_score":0.008817403291862818,"num_words":31,"start":190.285,"end":202.5},{"sentences":[{"text":"Well, sorry.","start":202.5,"end":202.98001,"sentiment":"neutral","sentiment_score":0.01070445403456688},{"text":"If you email the website address on there, that comes straight to me as 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Good morning. My name is Jim. How are you? I'm good. Thank you. I'm calling up because I just want to inquire if your company offer flood mitigation services in a residential house. Yeah. We live in Greensboro. So, yeah, we're just after that. Yeah. Yeah. Because we bought we bought this house three years ago, and just recently, we found out that our house is kinda like there is subject to can be subject to flood. So we are interested to have some flood mitigation. Yeah. Yep. Yeah. It's just to just to let you know, both my husband and I don't have any idea at all about flood mitigation services. So when I email you, I can only say our address and that we're after flood mitigation services. We don't have any knowledge. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Sure. Sure. Because we the what do you call this? In the manual FOD mapping, they said that there's, like actually, they will still investigate if it's kinda like a what? I forgot the term. It's like a drainage or sewerage, something like that in our property that the if in case there's a big flood, it will go here. You know what? I sorry to explain. Something like that. They said, like, along the street, our house is in a low point. Yeah. Yep. Sorry. Can you say it again? Yes. Yes. I see. I see. Okay. Sure. Sure. And yeah. And then when I send that, then I'll just wait for your advice in terms of codes, if you want to visit or whatever because yeah. Okay. Easy. What's your name again, please? Alex. Thank you so much, Alex. Great. Okay. Have a nice day, Alex. Thanks. Thanks. Bye. 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Good morning. My name is Jim. How are you? I'm good.\n\nThank you. I'm calling up because I just want to inquire if your company offer flood mitigation services in a residential house. Yeah. We live in Greensboro. So, yeah, we're just after that.\n\nYeah. Yeah. Because we bought we bought this house three years ago, and just recently, we found out that our house is kinda like there is subject to can be subject to flood. So we are interested to have some flood mitigation. Yeah.\n\nYep. Yeah. It's just to just to let you know, both my husband and I don't have any idea at all about flood mitigation services. So when I email you, I can only say our address and that we're after flood mitigation services. We don't have any knowledge.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Sure. Sure. Because we the what do you call this?\n\nIn the manual FOD mapping, they said that there's, like actually, they will still investigate if it's kinda like a what? I forgot the term. It's like a drainage or sewerage, something like that in our property that the if in case there's a big flood, it will go here. You know what? I sorry to explain.\n\nSomething like that. They said, like, along the street, our house is in a low point. Yeah. Yep. Sorry.\n\nCan you say it again? Yes. Yes. I see. I see.\n\nOkay. Sure. Sure. And yeah. And then when I send that, then I'll just wait for your advice in terms of codes, if you want to visit or whatever because yeah.\n\nOkay. Easy. What's your name again, please? Alex. Thank you so much, Alex.\n\nGreat. Okay. Have a nice day, Alex. Thanks. Thanks.\n\nBye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.84,"end":4.08,"sentiment":"neutral","sentiment_score":0.14497721195220947},{"text":"Good morning.","start":4.08,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.3131925165653229},{"text":"My name is Jim.","start":4.7999997,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.22305206954479218},{"text":"How are you?","start":5.7599998,"end":6.5,"sentiment":"neutral","sentiment_score":0.18974394102891287},{"text":"I'm good.","start":9.04,"end":9.599999,"sentiment":"positive","sentiment_score":0.5418643057346344}],"sentiment":"neutral","sentiment_score":0.2763775798181693,"num_words":12,"start":3.84,"end":9.599999},{"sentences":[{"text":"Thank you.","start":9.599999,"end":10.34,"sentiment":"positive","sentiment_score":0.6495344638824463},{"text":"I'm calling up because I just want to inquire if your company offer flood mitigation services in a residential 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Alex.","start":224.705,"end":225.90894,"sentiment":"positive","sentiment_score":0.5210431814193726}],"sentiment":"positive","sentiment_score":0.34251948503347546,"num_words":13,"start":219.265,"end":225.90894},{"sentences":[{"text":"Great.","start":229.42894,"end":229.74893,"sentiment":"positive","sentiment_score":0.4610072374343872},{"text":"Okay.","start":229.74893,"end":230.14894,"sentiment":"positive","sentiment_score":0.3782762885093689},{"text":"Have a nice day, Alex.","start":230.14894,"end":231.26894,"sentiment":"positive","sentiment_score":0.5319839119911194},{"text":"Thanks.","start":231.26894,"end":231.76894,"sentiment":"positive","sentiment_score":0.45641958713531494},{"text":"Thanks.","start":232.70894,"end":233.10893,"sentiment":"positive","sentiment_score":0.8230723142623901}],"sentiment":"positive","sentiment_score":0.5309661096996732,"num_words":9,"start":229.42894,"end":233.10893},{"sentences":[{"text":"Bye.","start":233.10893,"end":233.60893,"sentiment":"positive","sentiment_score":0.5067760944366455},{"text":"Bye.","start":234.46893,"end":234.96893,"sentiment":"neutral","sentiment_score":-0.084288589656353}],"sentiment":"neutral","sentiment_score":0.21124375239014626,"num_words":2,"start":233.10893,"end":234.96893}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello, speaking.\n\nChannel 1: Hi. Good morning. My name is Jim. How are you?\n\nChannel 0: Good, sir. How are you?\n\nChannel 1: I'm good. Thank you. I'm calling up because I just want to inquire if your company offer flood mitigation services in a residential house.\n\nChannel 0: Yes. Yes. We definitely do.\n\nChannel 1: Yeah. We live in Greensboro. So,\n\nChannel 0: Oh, yes.\n\nChannel 1: yeah,\n\nChannel 0: I live\n\nChannel 1: we're\n\nChannel 0: in\n\nChannel 1: just\n\nChannel 0: reservoirs.\n\nChannel 1: after\n\nChannel 0: They're\n\nChannel 1: that.\n\nChannel 0: not too far from you.\n\nChannel 1: Yeah. Yeah. Because we bought we bought this house three years ago, and just recently, we found out that our house is kinda like there is subject to can be subject to flood. So we are interested to have some flood mitigation.\n\nChannel 0: Oh, okay.\n\nChannel 1: Yeah.\n\nChannel 0: Certainly. Well yeah. That's certainly something we can assist with. You if if if you were to send me an email with your site location\n\nChannel 1: Yep.\n\nChannel 0: and a bit of information about what you were thinking, what you would like to do, then I I can have a look through and then give you a callback, and we can have discussion about what is possible and and what we could we could do for your site.\n\nChannel 1: Yeah. It's just to just to let you know, both my husband and I don't have any idea at all about flood\n\nChannel 0: Yes.\n\nChannel 1: mitigation services. So when I email you, I can only say our address and that we're after\n\nChannel 0: Okay.\n\nChannel 1: flood mitigation services. We don't\n\nChannel 0: No\n\nChannel 1: have\n\nChannel 0: easy.\n\nChannel 1: any knowledge.\n\nChannel 0: Well,\n\nChannel 1: Yeah.\n\nChannel 0: so so I I guess what what's important to know is we whatever we whatever you would whatever we would propose to protect the house, we can't make anyone any worse. So we'd have to it's it'd be more internal stuff that we could do or floor level stuff or stuff like that, which we can provide comment on for you. So it wouldn't we wouldn't be able to say, you know, we build a a wall all the way around your property because that would be making it worse for other people. But we could say, you know, if we put this here and this there, it might make a difference.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: So, yeah, if if you send us an email and and and about obviously, yeah, like I said, you don't need to know what what you want exactly, but just explain what you just said then, which is, you know, we we've bought a house. We're\n\nChannel 1: Yeah.\n\nChannel 0: worried about flooding. We we wanna see what we could do to protect\n\nChannel 1: Yeah.\n\nChannel 0: it a little bit\n\nChannel 1: Yeah.\n\nChannel 0: more.\n\nChannel 1: Yeah. Sure. Sure. Because we the what do you call this? In the manual FOD mapping, they said that there's, like actually, they will still investigate if it's kinda like a what?\n\nI forgot the term. It's like a drainage or sewerage, something like that in our property that\n\nChannel 0: Yes.\n\nChannel 1: the if in case there's a big flood, it will go here. You know what? I sorry to explain. Something like that. They said, like, along the street, our house is in a low point.\n\nChannel 0: Yes. Yes. Yes. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Easy. Well, if you if you send all that through to me, did\n\nChannel 1: Yep.\n\nChannel 0: you get this number through the website?\n\nChannel 1: Sorry. Can you say it again?\n\nChannel 0: I'm sorry. Did you get my number through a website?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Yes. Well, sorry. If you email the website address on there, that comes straight to me as well.\n\nChannel 1: I see. I see. Okay. Sure. Sure.\n\nAnd yeah. And then when I send that, then I'll just wait for your advice in terms of codes, if you want to visit or whatever\n\nChannel 0: Perfect.\n\nChannel 1: because yeah. Okay.\n\nChannel 0: Perfect.\n\nChannel 1: Easy.\n\nChannel 0: Sounds\n\nChannel 1: What's\n\nChannel 0: good. Yeah.\n\nChannel 1: your name\n\nChannel 0: Awesome.\n\nChannel 1: again,\n\nChannel 0: And\n\nChannel 1: please?\n\nChannel 0: just put your phone number in there as well. Sorry. My name is Alex.\n\nChannel 1: Alex. Thank you so much, Alex.\n\nChannel 0: Brilliant. Alright. Well, I'll speak to you soon.\n\nChannel 1: Great. Okay. Have a nice day, Alex. Thanks.\n\nChannel 0: You too. Thanks for your call.\n\nChannel 1: Thanks.\n\nChannel 0: Thank you.\n\nChannel 1: Bye.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello, speaking.","start":1.76,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.035452233627438545}],"sentiment":"neutral","sentiment_score":0.035452233627438545,"channel":0,"num_words":2,"start":1.76,"end":2.6599998},{"sentences":[{"text":"Hi.","start":3.84,"end":4.08,"sentiment":"neutral","sentiment_score":0.14497721195220947},{"text":"Good morning.","start":4.08,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.3131925165653229},{"text":"My name is Jim.","start":4.7999997,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.22305206954479218},{"text":"How are you?","start":5.7599998,"end":6.5,"sentiment":"neutral","sentiment_score":0.18974394102891287}],"sentiment":"neutral","sentiment_score":0.22328023463487626,"channel":1,"num_words":10,"start":3.84,"end":6.5},{"sentences":[{"text":"Good, 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customer, Jim, calls to inquire about flood mitigation services for his residential house. The agent, Jim, explains that they offer flood mitigation services and that they live in Greensboro. Jim provides his address and the agent offers to look into it and call him back. They discuss potential codes and the agent provides his contact information for Jim to get in touch with him."},"intents":{"segments":[{"text":"I'm calling up because I just want to inquire if your company offer flood mitigation services in a residential house. Yes. Yes.","start_word":21,"end_word":42,"intents":[{"intent":"Request flood mitigation services","confidence_score":0.03529181}]},{"text":"So, yeah, if if you send us an email and and and about obviously, yeah, like I said, you don't need to know what what you want exactly, but just explain what you just said then, which is, you know, we we've bought a house. We're Yeah.","start_word":357,"end_word":403,"intents":[{"intent":"Send email","confidence_score":0.098563105}]},{"text":"worried about flooding. We we wanna see what we could do to protect Yeah.","start_word":404,"end_word":417,"intents":[{"intent":"Discuss flood protection","confidence_score":0.017302994},{"intent":"Inquire about flooding","confidence_score":0.0015782663}]},{"text":"I sorry to explain. Something like that. They said, like, along the street, our house is in a low point. Yes. Yes. Yes.","start_word":489,"end_word":511,"intents":[{"intent":"Apologize","confidence_score":0.0007271966}]},{"text":"Well, if you if you send all that through to me, did Yep. you get this number through the website? Sorry.","start_word":516,"end_word":536,"intents":[{"intent":"Gather information","confidence_score":0.002233834}]},{"text":"just put your phone number in there as well. Sorry.","start_word":621,"end_word":630,"intents":[{"intent":"Provide phone number","confidence_score":0.0378851}]}]},"sentiments":{"segments":[{"text":"Hello, speaking. Hi. Good morning. My name is Jim. How are you?","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":0.18167901039123535},{"text":"Good, sir.","start_word":12,"end_word":13,"sentiment":"positive","sentiment_score":0.45531630516052246},{"text":"How are you?","start_word":14,"end_word":16,"sentiment":"neutral","sentiment_score":0.297400563955307},{"text":"I'm good. Thank you.","start_word":17,"end_word":20,"sentiment":"positive","sentiment_score":0.5722386837005615},{"text":"I'm calling up because I just want to inquire if your company offer flood mitigation services in a residential house. Yes. Yes. We definitely do. Yeah. We live in Greensboro. So, Oh, yes. yeah, I live we're in just reservoirs. after They're that. not too far from you. Yeah. Yeah. Because we bought we bought this house three years ago, and just recently, we found out that our house is kinda like there is subject to can be subject to flood. So we are interested to have some flood mitigation. Oh, okay. Yeah. Certainly. Well yeah.","start_word":21,"end_word":116,"sentiment":"neutral","sentiment_score":0.04678807780146599},{"text":"That's certainly something we can assist with.","start_word":117,"end_word":123,"sentiment":"positive","sentiment_score":0.3553067743778229},{"text":"You if if if you were to send me an email with your site location Yep. and a bit of information about what you were thinking, what you would like to do, then I I can have a look through and then give you a callback, and we can have discussion about what is possible and and what we could we could do for your site. Yeah. It's just to just to let you know, both my husband and I don't have any idea at all about flood Yes. mitigation services. So when I email you, I can only say our address and that we're after Okay. flood mitigation services. We don't No have easy. any knowledge. Well, Yeah. so so I I guess what what's important to know is we whatever we whatever you would whatever we would propose to protect the house, we can't make anyone any worse. So we'd have to it's it'd be more internal stuff that we could do or floor level stuff or stuff like that, which we can provide comment on for you.","start_word":124,"end_word":303,"sentiment":"neutral","sentiment_score":-0.04445372149348259},{"text":"So it wouldn't we wouldn't be able to say, you know, we build a a wall all the way around your property because that would be making it worse for other people.","start_word":304,"end_word":335,"sentiment":"negative","sentiment_score":-0.3889576196670532},{"text":"But we could say, you know, if we put this here and this there, it might make a difference. Yeah. Yeah. So, yeah, if if you send us an email and and and about obviously, yeah, like I said, you don't need to know what what you want exactly, but just explain what you just said then, which is, you know, we we've bought a house. We're Yeah. worried about flooding. We we wanna see what we could do to protect Yeah. it a little bit Yeah. more. Yeah. Sure. Sure. Because we the what do you call this? In the manual FOD mapping, they said that there's, like actually, they will still investigate if it's kinda like a what? I forgot the term. It's like a drainage or sewerage, something like that in our property that Yes. the if in case there's a big flood, it will go here. You know what? I sorry to explain. Something like that. They said, like, along the street, our house is in a low point. Yes. Yes. Yes. Okay. Yeah. Yeah. Easy. Well, if you if you send all that through to me, did Yep. you get this number through the website? Sorry. Can you say it again? I'm sorry. Did you get my number through a website? Yes. Yes. Yes. Well, sorry. If you email the website address on there, that comes straight to me as well. I see. I see. Okay. Sure. Sure. And yeah. And then when I send that, then I'll just wait for your advice in terms of codes, if you want to visit or whatever Perfect. because yeah. Okay.","start_word":336,"end_word":608,"sentiment":"neutral","sentiment_score":0.00837866123765707},{"text":"Perfect. Easy. Sounds What's good.","start_word":609,"end_word":613,"sentiment":"positive","sentiment_score":0.35566726326942444},{"text":"Yeah. your name Awesome. again, And please? just put your phone number in there as well. Sorry. My name is Alex. Alex.","start_word":614,"end_word":635,"sentiment":"neutral","sentiment_score":0.1377936154603958},{"text":"Thank you so much, Alex. Brilliant.","start_word":636,"end_word":641,"sentiment":"positive","sentiment_score":0.5229551196098328},{"text":"Alright. Well, I'll speak to you soon.","start_word":642,"end_word":648,"sentiment":"neutral","sentiment_score":0.20608749985694885},{"text":"Great. Okay. Have a nice day, Alex. Thanks.","start_word":649,"end_word":656,"sentiment":"positive","sentiment_score":0.4857233166694641},{"text":"You too.","start_word":657,"end_word":658,"sentiment":"neutral","sentiment_score":0.25268933176994324},{"text":"Thanks for your call. Thanks. Thank you. Bye.","start_word":659,"end_word":666,"sentiment":"positive","sentiment_score":0.7455539703369141},{"text":"Bye. Bye.","start_word":667,"end_word":668,"sentiment":"neutral","sentiment_score":0.263563871383667}],"average":{"sentiment":"neutral","sentiment_score":0.034173380151838705}}}}