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What seems to be the the problem? Mhmm. Okay. What's what device are you using to download this? Okay. Is it well, the PC can give me a little bit more information. Is it a Windows 11? Then what sort of RAM is it? Well, I just does that PC have TeamViewer on it? Yeah. It's all one word. It's it's a support program that we use so we can log in to your PC and find out why it's doing that. Well, if you could download it, just download it for support purposes. Only just for support. Nothing else. It'll come up with a a nine digit ID code, then it'll come up with a password. Because that doesn't sound right. I mean, how heavy is the the the program you're trying to download? Do you know? Yep. Okay. So it could be maybe your download capacity needs to be expanded or something like that. So the 10 TeamViewer, you already downloaded it. Right? Okay. Okay. Let me just open it up from my end. It just sounds like alright. What's the ID? Yep. Two one 7, was it? Okay. It's just gonna ask me now for the password. The password will be all lowercase and numbers. Okay. What's the password? Sorry? The fourth digit? Number 6. Is it? Yep. Yep. 1EFor okay. So it's 1234567 digits. Okay. Let's start again. KForKiloYForYankeeDForDelta. Uh-huh. KForKilo, 6J1E. Was it? Okay. There you go. Alright. I'm in. Now what what are you trying okay. You're trying to download this game. Right? This one? Okay. Initially, 98 to one ninety two. So January so this is gonna be it could be to me, it sounds like it might be a a problem with the with the site. Can we stop the download and restart it? And so it comes back to this. Because here, it's nothing's downloaded yet. Yeah. Let's see. It's gonna have to do it. So that's it there. So you still got plenty of displays that's there. And your Rams 32. Okay. Let's let me just I just need to check something. Hang on. Where are we? Hold on there. Come on. What plan are you on? Let me have a look. You're on oh, yeah. One hundred forty. So okay. See how that's slow? That's been affected, but it shouldn't affect the download. It's been affected by this. So let's stop that. Let's go. Do I get back to the other monitor? It doesn't matter. I could just open up another tab here. Right? No. Okay. So it's we went up to 60 when I stopped. Where were you in Australia? What what area? Oh, you're in Canberra. Okay. There should be no problems. Right? What I'm gonna do is I'm just gonna quickly change over and find a a Sydney. Sydney. That was that was a few months ago. Because what happened when we upgraded the IP transit, it really has nothing to do with I think the thing is here in Australia, because of this under age, 16 age thing that that's been happening, All these compliances have come out and all these red flags have come up. And that was a big issue a big issue here back then. But since then, that's all been fixed. No. It shouldn't. Because I got I mean, I I got PlayStation. I'll just wait for this to finish with you. I just wanna do one more. Okay. But I am gonna do something before we hang up and see if that helps. Okay. Okay. So you're using a Wi Fi. You're not using you can't put a direct cable to your PC, can you, from your router to your PC? Well, hardwire is a lot better than WiFi. Put it that way. WiFi, it's run it's running through the air, so it it can be reliable as it just can't be reliable. So there's a a fifty fifty thing with the Wi Fi. But if you got a a hard cable from your from your router to your PC, you're gonna get a 100% better reception. Okay. I just can you send me a tell me what router you have? And you you don't have Chrome. Hang on a sec. I just got something at the door. Sorry about that. Yeah. What what router do you have? Do you know? The Archer. Is that oh, okay. Can you if you have a look underneath the Archer, there should be an IP address there. There's a sticker on it. So I think it could be the router that yeah. It looks like it's this one here. Well, it looks like no. It's not that one. Let's see if it's this one here. No. Yep. Do you have, like, an IP address there or a a URL address? Like, TP Link or something like that, wifi.com or one nine two dot one six eight. Yeah. That's the model. If I give you a mobile number, can you send the photo to it? Okay. 0403? Yep. Because I gotta film this. I'm just hoping this is not the old AC router. Just the old AC router. It's not a Wi Fi six, and then we've got an issue. 0403 763 744. Just give me the phone of the whole sticker, not part of it, a whole lot of it. How's the how's the weather up there? Oh, it's good. Good. Sorry? Melbourne. Right near the beach. Oh, lakes are good. The lake lakes. They're nice. Alright. Let me have a look. So that's a TP Link AX Gigabyte Wi Fi six. That's a Wi Fi6. There shouldn't be no issues. Do you have a password for that? So you would've had to put it in when you first used it? I mean, I got a PIN number, but that's for your Wi Fi. And that should be Incorrect password. No. That's that's not it. That'll be that's your pass that's your password for the credentials when you when you set up the router, provision the router. Let me just try one in case we've given you one of our one. And group password. No. So we got a little tens. No. I I don't know what the password is. Otherwise, it's 12345678. No. I haven't looked at it. I don't see it on the on the sticker. Unless it's the same as the wireless. Nope. When you set up this router it's not one of our routers. You would've they would've asked you to create a password or something like that. Well well, hang on. Let's just try I'll try this one first. No. So we still got seven attempts. And, well, I'll just put in the Wi Fi one there, which is 1308. 13081577. No. It's not that one either. Now if we do that, it's gonna disable the whole router. Yeah. Local password. What's that? Maybe the local password for the router. Sorry. Okay. So default access, we got that. So the model, serial number, MAC, wireless PIN. Let me just check something here. Okay. So you've got the Wi Fi name LCOnLease. Right? Yeah. What password did you use for that one? Sorry? Capital oh, you wanna write it in? No. That's not it. How did you get Torchic? Alright. That's cool. Alright. So we don't have the password, so I can't log in. No. I mean, it's not it's not a issue. I just wanna know how old this router is. Okay. Alright. So let let me just check something. So let me go pay. Half the $9.09 9. Alright. I'm gonna what I'm gonna do is I'm gonna reset the whole I mean, I don't think it's gonna make make any difference, but I'm gonna try anyway and see if it does. Okay. Let's have a look at this. We've got this one. Copy page. And we've got put the password here. Copy paste. Now can I just put you on hold? Is that alright? Okay. Thanks. I'm back. I've got you on loudspeaker. Is that alright? I'm just checking all the back end. I'm doing it now as we speak. Let's go here. Super Networks. Okay. So I'm just gonna confirm the address as Unit G 22181 Southern And Crescent. Okay. I've got it. Double check. Okay. Alright. Thanks. Elise Phillips. So you got a a white box on the wall. Yeah? Okay. Cool. Let me just check that. Service link. Yeah. Well, it's got the 500 boost $505,100, so that's all good. I'm just waiting for the Internet to to stop flowing. Yeah. So even though, like, I've got everything disconnected, there's still a flow going through it. Can you on the back of the router back of the router, there is the little little black power cord. Can you just pull that out, please? Pull that out. Okay. We're gonna leave that out for twenty minutes. Alright? So during those twenty minutes, it is 04:00 at twenty two or twenty five past four, I will give you a call, and then we'll just finalize everything. Is that okay? Alright. So I'll talk to you soon. Alright? No. You're welcome. Thank you. 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afternoon, Nithya. Okay. Hang on a sec. The account holder's first name, please? How do you spell that?\n\nElise. And that's Elise Phillips. Yeah? Okay. Your service is online.\n\nWhat seems to be the the problem? Mhmm. Okay. What's what device are you using to download this? Okay.\n\nIs it well, the PC can give me a little bit more information. Is it a Windows 11? Then what sort of RAM is it? Well, I just does that PC have TeamViewer on it? Yeah.\n\nIt's all one word. It's it's a support program that we use so we can log in to your PC and find out why it's doing that. Well, if you could download it, just download it for support purposes. Only just for support. Nothing else.\n\nIt'll come up with a a nine digit ID code, then it'll come up with a password. Because that doesn't sound right. I mean, how heavy is the the the program you're trying to download? Do you know? Yep.\n\nOkay. So it could be maybe your download capacity needs to be expanded or something like that. So the 10 TeamViewer, you already downloaded it. Right? Okay.\n\nOkay. Let me just open it up from my end. It just sounds like alright. What's the ID? Yep.\n\nTwo one 7, was it? Okay. It's just gonna ask me now for the password. The password will be all lowercase and numbers. Okay.\n\nWhat's the password? Sorry? The fourth digit? Number 6. Is it?\n\nYep. Yep. 1EFor okay. So it's 1234567 digits. Okay.\n\nLet's start again. KForKiloYForYankeeDForDelta. Uh-huh. KForKilo, 6J1E. Was it?\n\nOkay. There you go. Alright. I'm in. Now what what are you trying okay.\n\nYou're trying to download this game. Right? This one? Okay. Initially, 98 to one ninety two.\n\nSo January so this is gonna be it could be to me, it sounds like it might be a a problem with the with the site. Can we stop the download and restart it? And so it comes back to this. Because here, it's nothing's downloaded yet. Yeah.\n\nLet's see. It's gonna have to do it. So that's it there. So you still got plenty of displays that's there. And your Rams 32.\n\nOkay. Let's let me just I just need to check something. Hang on. Where are we? Hold on there.\n\nCome on. What plan are you on? Let me have a look. You're on oh, yeah. One hundred forty.\n\nSo okay. See how that's slow? That's been affected, but it shouldn't affect the download. It's been affected by this. So let's stop that.\n\nLet's go. Do I get back to the other monitor? It doesn't matter. I could just open up another tab here. Right?\n\nNo. Okay. So it's we went up to 60 when I stopped. Where were you in Australia? What what area?\n\nOh, you're in Canberra. Okay. There should be no problems. Right? What I'm gonna do is I'm just gonna quickly change over and find a a Sydney.\n\nSydney. That was that was a few months ago. Because what happened when we upgraded the IP transit, it really has nothing to do with I think the thing is here in Australia, because of this under age, 16 age thing that that's been happening, All these compliances have come out and all these red flags have come up. And that was a big issue a big issue here back then. But since then, that's all been fixed.\n\nNo. It shouldn't. Because I got I mean, I I got PlayStation. I'll just wait for this to finish with you. I just wanna do one more.\n\nOkay. But I am gonna do something before we hang up and see if that helps. Okay. Okay. So you're using a Wi Fi.\n\nYou're not using you can't put a direct cable to your PC, can you, from your router to your PC? Well, hardwire is a lot better than WiFi. Put it that way. WiFi, it's run it's running through the air, so it it can be reliable as it just can't be reliable. So there's a a fifty fifty thing with the Wi Fi.\n\nBut if you got a a hard cable from your from your router to your PC, you're gonna get a 100% better reception. Okay. I just can you send me a tell me what router you have? And you you don't have Chrome. Hang on a sec.\n\nI just got something at the door. Sorry about that. Yeah. What what router do you have? Do you know?\n\nThe Archer. Is that oh, okay. Can you if you have a look underneath the Archer, there should be an IP address there. There's a sticker on it. So I think it could be the router that yeah.\n\nIt looks like it's this one here. Well, it looks like no. It's not that one. Let's see if it's this one here. No.\n\nYep. Do you have, like, an IP address there or a a URL address? Like, TP Link or something like that, wifi.com or one nine two dot one six eight. Yeah. That's the model.\n\nIf I give you a mobile number, can you send the photo to it? Okay. 0403? Yep. Because I gotta film this.\n\nI'm just hoping this is not the old AC router. Just the old AC router. It's not a Wi Fi six, and then we've got an issue. 0403 763 744. Just give me the phone of the whole sticker, not part of it, a whole lot of it.\n\nHow's the how's the weather up there? Oh, it's good. Good. Sorry? Melbourne.\n\nRight near the beach. Oh, lakes are good. The lake lakes. They're nice. Alright.\n\nLet me have a look. So that's a TP Link AX Gigabyte Wi Fi six. That's a Wi Fi6. There shouldn't be no issues. Do you have a password for that?\n\nSo you would've had to put it in when you first used it? I mean, I got a PIN number, but that's for your Wi Fi. And that should be Incorrect password. No. That's that's not it.\n\nThat'll be that's your pass that's your password for the credentials when you when you set up the router, provision the router. Let me just try one in case we've given you one of our one. And group password. No. So we got a little tens.\n\nNo. I I don't know what the password is. Otherwise, it's 12345678. No. I haven't looked at it.\n\nI don't see it on the on the sticker. Unless it's the same as the wireless. Nope. When you set up this router it's not one of our routers. You would've they would've asked you to create a password or something like that.\n\nWell well, hang on. Let's just try I'll try this one first. No. So we still got seven attempts. And, well, I'll just put in the Wi Fi one there, which is 1308.\n\n13081577. No. It's not that one either. Now if we do that, it's gonna disable the whole router. Yeah.\n\nLocal password. What's that? Maybe the local password for the router. Sorry. Okay.\n\nSo default access, we got that. So the model, serial number, MAC, wireless PIN. Let me just check something here. Okay. So you've got the Wi Fi name LCOnLease.\n\nRight? Yeah. What password did you use for that one? Sorry? Capital oh, you wanna write it in?\n\nNo. That's not it. How did you get Torchic? Alright. That's cool.\n\nAlright. So we don't have the password, so I can't log in. No. I mean, it's not it's not a issue. I just wanna know how old this router is.\n\nOkay. Alright. So let let me just check something. So let me go pay. Half the $9.09 9.\n\nAlright. I'm gonna what I'm gonna do is I'm gonna reset the whole I mean, I don't think it's gonna make make any difference, but I'm gonna try anyway and see if it does. Okay. Let's have a look at this. We've got this one.\n\nCopy page. And we've got put the password here. Copy paste. Now can I just put you on hold? Is that alright?\n\nOkay. Thanks. I'm back. I've got you on loudspeaker. Is that alright?\n\nI'm just checking all the back end. I'm doing it now as we speak. Let's go here. Super Networks. Okay.\n\nSo I'm just gonna confirm the address as Unit G 22181 Southern And Crescent. Okay. I've got it. Double check. Okay.\n\nAlright. Thanks. Elise Phillips. So you got a a white box on the wall. Yeah?\n\nOkay. Cool. Let me just check that. Service link. Yeah.\n\nWell, it's got the 500 boost $505,100, so that's all good. I'm just waiting for the Internet to to stop flowing. Yeah. So even though, like, I've got everything disconnected, there's still a flow going through it. Can you on the back of the router back of the router, there is the little little black power cord.\n\nCan you just pull that out, please? Pull that out. Okay. We're gonna leave that out for twenty minutes. Alright?\n\nSo during those twenty minutes, it is 04:00 at twenty two or twenty five past four, I will give you a call, and then we'll just finalize everything. Is that okay? Alright. So I'll talk to you soon. Alright?\n\nNo. You're welcome. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Nithya.","start":0.64,"end":1.86,"sentiment":"positive","sentiment_score":0.4675770302613576},{"text":"Okay.","start":9.679999,"end":10.0,"sentiment":"neutral","sentiment_score":-0.035037778317928314},{"text":"Hang on a sec.","start":10.0,"end":11.059999,"sentiment":"neutral","sentiment_score":-0.028275956865400076},{"text":"The account holder's first name, please?","start":14.245001,"end":16.425,"sentiment":"neutral","sentiment_score":-0.010630398290231824},{"text":"How do you spell that?","start":18.965,"end":20.105,"sentiment":"neutral","sentiment_score":-0.015058404766023159}],"sentiment":"neutral","sentiment_score":0.05871131954910724,"num_words":19,"start":0.64,"end":20.105},{"sentences":[{"text":"Elise.","start":23.285,"end":23.785,"sentiment":"neutral","sentiment_score":0.011747952550649645},{"text":"And that's Elise Phillips.","start":25.125,"end":26.565,"sentiment":"neutral","sentiment_score":0.020189991919323802},{"text":"Yeah?","start":26.565,"end":27.065,"sentiment":"neutral","sentiment_score":0.016922062262892723},{"text":"Okay.","start":28.47,"end":28.869999,"sentiment":"neutral","sentiment_score":0.031914982944726944},{"text":"Your service is online.","start":28.869999,"end":30.15,"sentiment":"neutral","sentiment_score":0.019189031329005957}],"sentiment":"neutral","sentiment_score":0.01982737188650803,"num_words":11,"start":23.285,"end":30.15},{"sentences":[{"text":"What seems to be the the problem?","start":30.15,"end":31.85,"sentiment":"neutral","sentiment_score":-0.10770434354032789},{"text":"Mhmm.","start":39.19,"end":39.69,"sentiment":"neutral","sentiment_score":-0.09988263249397278},{"text":"Okay.","start":57.06,"end":57.56,"sentiment":"neutral","sentiment_score":-0.04793464764952659},{"text":"What's what device are you using to download this?","start":58.9,"end":61.72,"sentiment":"neutral","sentiment_score":-0.02236168645322323},{"text":"Okay.","start":64.340004,"end":64.840004,"sentiment":"neutral","sentiment_score":0.008645782247185707}],"sentiment":"neutral","sentiment_score":-0.057597741092506205,"num_words":19,"start":30.15,"end":64.840004},{"sentences":[{"text":"Is it well, the PC can give me a little bit more information.","start":64.98,"end":69.08,"sentiment":"neutral","sentiment_score":0.011302422732114792},{"text":"Is it a Windows 11?","start":69.14,"end":70.520004,"sentiment":"neutral","sentiment_score":-0.012496131472289562},{"text":"Then what sort of RAM is it?","start":70.58,"end":74.515,"sentiment":"neutral","sentiment_score":-0.03487418405711651},{"text":"Well, I just does that PC have TeamViewer on it?","start":90.74,"end":95.159996,"sentiment":"neutral","sentiment_score":0.024616779945790767},{"text":"Yeah.","start":96.659996,"end":96.979996,"sentiment":"neutral","sentiment_score":0.0858517587184906}],"sentiment":"neutral","sentiment_score":0.004787530775906311,"num_words":36,"start":64.98,"end":96.979996},{"sentences":[{"text":"It's all one word.","start":96.979996,"end":97.78,"sentiment":"neutral","sentiment_score":0.06274705938994884},{"text":"It's it's a support program that we use so we can log in to your PC and find out why it's doing that.","start":97.78,"end":105.735,"sentiment":"neutral","sentiment_score":-0.0002956244608630305},{"text":"Well, if you could download it, just download it for support purposes.","start":108.995,"end":111.815,"sentiment":"neutral","sentiment_score":0.0467768165593346},{"text":"Only just for support.","start":112.195,"end":113.475,"sentiment":"neutral","sentiment_score":-0.013247044757008553},{"text":"Nothing else.","start":113.475,"end":114.21,"sentiment":"neutral","sentiment_score":-0.011433539912104607}],"sentiment":"neutral","sentiment_score":0.0162145647737715,"num_words":45,"start":96.979996,"end":114.21},{"sentences":[{"text":"It'll come up with a a nine digit ID code, then it'll come up with a password.","start":114.53,"end":118.63,"sentiment":"neutral","sentiment_score":0.023867124198552442},{"text":"Because that doesn't sound right.","start":121.17,"end":122.85,"sentiment":"neutral","sentiment_score":-0.3153639405965805},{"text":"I mean, how heavy is the the the program you're trying to download?","start":122.85,"end":128.29,"sentiment":"neutral","sentiment_score":-0.2246022098339521},{"text":"Do you know?","start":128.29,"end":129.03,"sentiment":"neutral","sentiment_score":-0.09418947746356328},{"text":"Yep.","start":136.425,"end":136.925,"sentiment":"neutral","sentiment_score":-0.15918129682540894}],"sentiment":"neutral","sentiment_score":-0.11622197560679454,"num_words":39,"start":114.53,"end":136.925},{"sentences":[{"text":"Okay.","start":143.11,"end":143.51,"sentiment":"neutral","sentiment_score":-0.16249896585941315},{"text":"So it could be maybe your download capacity needs to be expanded or something like that.","start":143.51,"end":150.73,"sentiment":"neutral","sentiment_score":-0.2296344144269824},{"text":"So the 10 TeamViewer, you already downloaded it.","start":154.07,"end":156.71,"sentiment":"neutral","sentiment_score":-0.010307655204087496},{"text":"Right?","start":156.71,"end":157.21,"sentiment":"neutral","sentiment_score":0.009656158275902271},{"text":"Okay.","start":160.395,"end":160.715,"sentiment":"neutral","sentiment_score":0.0922890603542328}],"sentiment":"neutral","sentiment_score":-0.14137650443309988,"num_words":27,"start":143.11,"end":160.715},{"sentences":[{"text":"Okay.","start":160.715,"end":161.035,"sentiment":"neutral","sentiment_score":0.11124937236309052},{"text":"Let me just open it up from my end.","start":161.035,"end":162.895,"sentiment":"neutral","sentiment_score":0.17898613380061257},{"text":"It just sounds like alright.","start":164.235,"end":167.275,"sentiment":"neutral","sentiment_score":0.2474195957183838},{"text":"What's the ID?","start":167.275,"end":168.255,"sentiment":"neutral","sentiment_score":0.02739806721607844},{"text":"Yep.","start":171.835,"end":172.335,"sentiment":"neutral","sentiment_score":0.004367915913462639}],"sentiment":"neutral","sentiment_score":0.16030445645906424,"num_words":19,"start":160.715,"end":172.335},{"sentences":[{"text":"Two one 7, was it?","start":173.25,"end":174.79,"sentiment":"neutral","sentiment_score":0.0028900813311338426},{"text":"Okay.","start":177.65,"end":178.05,"sentiment":"neutral","sentiment_score":0.011491321958601476},{"text":"It's just gonna ask me now for the password.","start":178.05,"end":180.21,"sentiment":"neutral","sentiment_score":-0.02075362133069171},{"text":"The password will be all lowercase and numbers.","start":180.21,"end":183.59,"sentiment":"neutral","sentiment_score":-0.022132520098239183},{"text":"Okay.","start":184.13,"end":184.37,"sentiment":"neutral","sentiment_score":0.0018527992069721224}],"sentiment":"neutral","sentiment_score":-0.014002009372537335,"num_words":24,"start":173.25,"end":184.37},{"sentences":[{"text":"What's the password?","start":184.37,"end":185.43,"sentiment":"neutral","sentiment_score":-0.0068705640733242035},{"text":"Sorry?","start":192.005,"end":192.505,"sentiment":"neutral","sentiment_score":-0.04675950109958649},{"text":"The fourth digit?","start":195.605,"end":196.825,"sentiment":"neutral","sentiment_score":-0.020784489810466766},{"text":"Number 6.","start":200.965,"end":201.52501,"sentiment":"neutral","sentiment_score":-0.010540301445871592},{"text":"Is it?","start":201.52501,"end":201.925,"sentiment":"neutral","sentiment_score":-0.00670356722548604}],"sentiment":"neutral","sentiment_score":-0.014928400008515879,"num_words":11,"start":184.37,"end":201.925},{"sentences":[{"text":"Yep.","start":201.925,"end":202.38,"sentiment":"neutral","sentiment_score":0.006856401916593313},{"text":"Yep.","start":205.34001,"end":205.84001,"sentiment":"neutral","sentiment_score":0.00868972297757864},{"text":"1EFor okay.","start":209.98001,"end":212.0,"sentiment":"neutral","sentiment_score":0.013053408591076732},{"text":"So it's 1234567 digits.","start":212.14,"end":214.88,"sentiment":"neutral","sentiment_score":0.01112614490557462},{"text":"Okay.","start":221.295,"end":221.535,"sentiment":"neutral","sentiment_score":0.01294292788952589}],"sentiment":"neutral","sentiment_score":0.011011161065349976,"num_words":9,"start":201.925,"end":221.535},{"sentences":[{"text":"Let's start again.","start":221.535,"end":222.335,"sentiment":"neutral","sentiment_score":0.010156672292699415},{"text":"KForKiloYForYankeeDForDelta.","start":222.335,"end":227.315,"sentiment":"neutral","sentiment_score":0.012507419101893902},{"text":"Uh-huh.","start":229.295,"end":229.77501,"sentiment":"neutral","sentiment_score":-0.004320699721574783},{"text":"KForKilo, 6J1E.","start":229.77501,"end":236.11,"sentiment":"neutral","sentiment_score":0.004117909469641745},{"text":"Was it?","start":236.11,"end":236.85,"sentiment":"neutral","sentiment_score":0.003713392186909914}],"sentiment":"neutral","sentiment_score":0.00603548217461341,"num_words":9,"start":221.535,"end":236.85},{"sentences":[{"text":"Okay.","start":238.99,"end":239.31001,"sentiment":"neutral","sentiment_score":0.07099248468875885},{"text":"There you go.","start":239.31001,"end":240.13,"sentiment":"neutral","sentiment_score":0.14374655485153198},{"text":"Alright.","start":241.79001,"end":242.27,"sentiment":"neutral","sentiment_score":0.1911250650882721},{"text":"I'm in.","start":242.27,"end":243.01001,"sentiment":"neutral","sentiment_score":0.10663758963346481},{"text":"Now what what are you trying okay.","start":245.24501,"end":247.32501,"sentiment":"neutral","sentiment_score":-0.11620920257908958}],"sentiment":"neutral","sentiment_score":0.0066548553960663935,"num_words":14,"start":238.99,"end":247.32501},{"sentences":[{"text":"You're trying to download this game.","start":247.32501,"end":249.085,"sentiment":"neutral","sentiment_score":-0.09864242374897003},{"text":"Right?","start":249.085,"end":249.585,"sentiment":"neutral","sentiment_score":0.02575681358575821},{"text":"This one?","start":258.605,"end":259.345,"sentiment":"neutral","sentiment_score":0.014626417309045792},{"text":"Okay.","start":272.61002,"end":273.11002,"sentiment":"neutral","sentiment_score":-0.10378952324390411},{"text":"Initially, 98 to one ninety two.","start":282.60498,"end":285.485,"sentiment":"neutral","sentiment_score":-0.11004276822010677}],"sentiment":"neutral","sentiment_score":-0.08130568917840719,"num_words":16,"start":247.32501,"end":285.485},{"sentences":[{"text":"So January so this is gonna be it could be to me, it sounds like it might be a a problem with the with the site.","start":285.485,"end":294.81,"sentiment":"neutral","sentiment_score":-0.2880893384034817},{"text":"Can we stop the download and restart it?","start":295.19,"end":298.81,"sentiment":"neutral","sentiment_score":-0.15056669991463423},{"text":"And so it comes back to this.","start":306.005,"end":307.925,"sentiment":"neutral","sentiment_score":-0.12324664528880801},{"text":"Because here, it's nothing's downloaded yet.","start":307.925,"end":310.025,"sentiment":"neutral","sentiment_score":-0.20432527860005698},{"text":"Yeah.","start":313.205,"end":313.705,"sentiment":"neutral","sentiment_score":-0.0022097714245319366}],"sentiment":"neutral","sentiment_score":-0.22470300745529434,"num_words":48,"start":285.485,"end":313.705},{"sentences":[{"text":"Let's see.","start":313.765,"end":314.64,"sentiment":"neutral","sentiment_score":0.015250966884195805},{"text":"It's gonna have to do it.","start":314.64,"end":316.42,"sentiment":"neutral","sentiment_score":-0.015469700718919436},{"text":"So that's it there.","start":317.04,"end":318.34,"sentiment":"neutral","sentiment_score":0.060185967944562435},{"text":"So you still got plenty of displays that's there.","start":348.0,"end":350.66,"sentiment":"neutral","sentiment_score":0.1442623030808237},{"text":"And your Rams 32.","start":352.32,"end":354.34,"sentiment":"neutral","sentiment_score":0.03303733700886369}],"sentiment":"neutral","sentiment_score":0.06435750707983971,"num_words":25,"start":313.765,"end":354.34},{"sentences":[{"text":"Okay.","start":355.545,"end":356.045,"sentiment":"neutral","sentiment_score":0.04105089604854584},{"text":"Let's let me just I just need to check something.","start":356.505,"end":358.905,"sentiment":"neutral","sentiment_score":0.02531010415405035},{"text":"Hang on.","start":358.905,"end":359.565,"sentiment":"neutral","sentiment_score":0.0018523866310715675},{"text":"Where are we?","start":360.42502,"end":361.405,"sentiment":"neutral","sentiment_score":-0.004999599419534206},{"text":"Hold on there.","start":363.14502,"end":363.885,"sentiment":"neutral","sentiment_score":-0.007340824541946252}],"sentiment":"neutral","sentiment_score":0.013728180998250059,"num_words":19,"start":355.545,"end":363.885},{"sentences":[{"text":"Come on.","start":373.12,"end":373.86,"sentiment":"neutral","sentiment_score":-0.004137011710554361},{"text":"What plan are you on?","start":399.46,"end":400.5,"sentiment":"neutral","sentiment_score":-0.0023687439039349555},{"text":"Let me have a look.","start":400.5,"end":401.48,"sentiment":"neutral","sentiment_score":0.004509869404137135},{"text":"You're on oh, yeah.","start":402.58,"end":404.1,"sentiment":"neutral","sentiment_score":-0.011708138510584831},{"text":"One hundred forty.","start":404.1,"end":405.06,"sentiment":"neutral","sentiment_score":-0.0071831199650963145}],"sentiment":"neutral","sentiment_score":-0.003471068939880321,"num_words":19,"start":373.12,"end":405.06},{"sentences":[{"text":"So okay.","start":405.06,"end":407.13998,"sentiment":"neutral","sentiment_score":-0.014737378805875778},{"text":"See how that's slow?","start":407.13998,"end":408.6,"sentiment":"neutral","sentiment_score":-0.10781500115990639},{"text":"That's been affected, but it shouldn't affect the download.","start":410.41998,"end":413.4,"sentiment":"neutral","sentiment_score":-0.20595207396480772},{"text":"It's been affected by this.","start":413.995,"end":415.69498,"sentiment":"neutral","sentiment_score":-0.2716307878494263},{"text":"So let's stop that.","start":416.955,"end":418.41498,"sentiment":"neutral","sentiment_score":-0.11054756864905357}],"sentiment":"neutral","sentiment_score":-0.1714436517407497,"num_words":24,"start":405.06,"end":418.41498},{"sentences":[{"text":"Let's go.","start":419.19498,"end":419.675,"sentiment":"neutral","sentiment_score":-0.01907005626708269},{"text":"Do I get back to the other monitor?","start":419.675,"end":421.29498,"sentiment":"neutral","sentiment_score":-0.041378263384103775},{"text":"It doesn't matter.","start":425.19498,"end":425.835,"sentiment":"neutral","sentiment_score":-0.005104825831949712},{"text":"I could just open up another tab here.","start":425.835,"end":427.675,"sentiment":"neutral","sentiment_score":-0.008869321318343282},{"text":"Right?","start":427.675,"end":428.175,"sentiment":"neutral","sentiment_score":-0.008236774243414402}],"sentiment":"neutral","sentiment_score":-0.021076001904227516,"num_words":22,"start":419.19498,"end":428.175},{"sentences":[{"text":"No.","start":428.49,"end":428.99,"sentiment":"neutral","sentiment_score":-0.26401036977767944},{"text":"Okay.","start":438.09,"end":438.49,"sentiment":"neutral","sentiment_score":-0.04349405691027641},{"text":"So it's we went up to 60 when I stopped.","start":438.49,"end":441.31,"sentiment":"neutral","sentiment_score":0.012871139589697123},{"text":"Where were you in Australia?","start":442.005,"end":443.445,"sentiment":"neutral","sentiment_score":0.004007646162062883},{"text":"What what area?","start":443.445,"end":444.345,"sentiment":"neutral","sentiment_score":0.0039315251633524895}],"sentiment":"neutral","sentiment_score":-0.007348011224530637,"num_words":20,"start":428.49,"end":444.345},{"sentences":[{"text":"Oh, you're in Canberra.","start":446.405,"end":447.365,"sentiment":"neutral","sentiment_score":0.03755481448024511},{"text":"Okay.","start":447.365,"end":447.865,"sentiment":"neutral","sentiment_score":0.19290514290332791},{"text":"There should be no problems.","start":448.405,"end":449.525,"sentiment":"positive","sentiment_score":0.39016305804252627},{"text":"Right?","start":449.525,"end":449.685,"sentiment":"neutral","sentiment_score":0.3122518062591553},{"text":"What I'm gonna do is I'm just gonna quickly change over and find a a Sydney.","start":449.685,"end":454.52002,"sentiment":"neutral","sentiment_score":0.16034012846648693}],"sentiment":"neutral","sentiment_score":0.19154198343555132,"num_words":27,"start":446.405,"end":454.52002},{"sentences":[{"text":"Sydney.","start":458.18002,"end":458.68002,"sentiment":"neutral","sentiment_score":0.05829045921564102},{"text":"That was that was a few months ago.","start":480.66498,"end":482.685,"sentiment":"neutral","sentiment_score":-0.13390737446025014},{"text":"Because what happened when we upgraded the IP transit, it really has nothing to do with I think the thing is here in Australia, because of this under age, 16 age thing that that's been happening, All these compliances have come out and all these red flags have come up.","start":482.745,"end":500.36502,"sentiment":"neutral","sentiment_score":-0.26891627758741377},{"text":"And that was a big issue a big issue here back then.","start":501.625,"end":505.545,"sentiment":"negative","sentiment_score":-0.34656350562969845},{"text":"But since then, that's all been fixed.","start":505.545,"end":507.885,"sentiment":"neutral","sentiment_score":-0.1767695343920163}],"sentiment":"neutral","sentiment_score":-0.2545504003094557,"num_words":78,"start":458.18002,"end":507.885},{"sentences":[{"text":"No.","start":524.425,"end":524.745,"sentiment":"neutral","sentiment_score":-0.22264164686203003},{"text":"It shouldn't.","start":524.745,"end":525.305,"sentiment":"neutral","sentiment_score":-0.22541187703609467},{"text":"Because I got I mean, I I got PlayStation.","start":525.305,"end":527.325,"sentiment":"neutral","sentiment_score":-0.09856695309281349},{"text":"I'll just wait for this to finish with you.","start":530.66504,"end":532.265,"sentiment":"neutral","sentiment_score":0.024648065368334453},{"text":"I just wanna do one more.","start":532.265,"end":533.645,"sentiment":"neutral","sentiment_score":0.015553961818416914}],"sentiment":"neutral","sentiment_score":-0.04612635627940849,"num_words":27,"start":524.425,"end":533.645},{"sentences":[{"text":"Okay.","start":535.84,"end":536.16003,"sentiment":"neutral","sentiment_score":0.024640902876853943},{"text":"But I am gonna do something before we hang up and see if that helps.","start":536.16003,"end":540.9,"sentiment":"neutral","sentiment_score":0.04549473722775777},{"text":"Okay.","start":550.355,"end":550.855,"sentiment":"neutral","sentiment_score":0.0433083176612854},{"text":"Okay.","start":564.91003,"end":565.15,"sentiment":"neutral","sentiment_score":0.03410257026553154},{"text":"So you're using a Wi Fi.","start":565.15,"end":566.59,"sentiment":"neutral","sentiment_score":0.016104922785113256}],"sentiment":"neutral","sentiment_score":0.03671259941377988,"num_words":24,"start":535.84,"end":566.59},{"sentences":[{"text":"You're not using you can't put a direct cable to your PC, can you, from your router to your PC?","start":566.59,"end":574.69,"sentiment":"neutral","sentiment_score":-0.05138008082285524},{"text":"Well, hardwire is a lot better than WiFi.","start":586.78503,"end":589.425,"sentiment":"positive","sentiment_score":0.44660691544413567},{"text":"Put it that way.","start":589.425,"end":590.405,"sentiment":"positive","sentiment_score":0.4179842919111252},{"text":"WiFi, it's run it's running through the air, so it it can be reliable as it just can't be reliable.","start":590.865,"end":596.36005,"sentiment":"neutral","sentiment_score":0.32759267240762713},{"text":"So there's a a fifty fifty thing with the Wi Fi.","start":596.36005,"end":599.48004,"sentiment":"neutral","sentiment_score":0.3001418506557291}],"sentiment":"neutral","sentiment_score":0.22334293143025466,"num_words":63,"start":566.59,"end":599.48004},{"sentences":[{"text":"But if you got a a hard cable from your from your router to your PC, you're gonna get a 100% better reception.","start":599.48004,"end":609.525,"sentiment":"positive","sentiment_score":0.40420059794964996},{"text":"Okay.","start":610.305,"end":610.705,"sentiment":"neutral","sentiment_score":0.12000925093889236},{"text":"I just can you send me a tell me what router you have?","start":610.705,"end":614.645,"sentiment":"neutral","sentiment_score":0.03278844431042671},{"text":"And you you don't have Chrome.","start":615.825,"end":617.605,"sentiment":"neutral","sentiment_score":-0.07200150067607562},{"text":"Hang on a sec.","start":619.105,"end":619.985,"sentiment":"neutral","sentiment_score":-0.05730369221419096}],"sentiment":"neutral","sentiment_score":0.19535423418942918,"num_words":47,"start":599.48004,"end":619.985},{"sentences":[{"text":"I just got something at the door.","start":619.985,"end":621.765,"sentiment":"neutral","sentiment_score":-0.10943111777305603},{"text":"Sorry about that.","start":647.405,"end":648.30505,"sentiment":"neutral","sentiment_score":-0.2079941729704539},{"text":"Yeah.","start":650.04504,"end":650.28503,"sentiment":"neutral","sentiment_score":-0.03225947171449661},{"text":"What what router do you have?","start":650.28503,"end":651.80505,"sentiment":"neutral","sentiment_score":-0.02172718367849787},{"text":"Do you know?","start":651.80505,"end":652.54504,"sentiment":"neutral","sentiment_score":-0.01126940455287695}],"sentiment":"neutral","sentiment_score":-0.07932155653834343,"num_words":20,"start":619.985,"end":652.54504},{"sentences":[{"text":"The Archer.","start":656.16,"end":656.8,"sentiment":"neutral","sentiment_score":0.014040895737707615},{"text":"Is that oh, okay.","start":656.8,"end":659.51996,"sentiment":"neutral","sentiment_score":0.024934550747275352},{"text":"Can you if you have a look underneath the Archer, there should be an IP address there.","start":659.51996,"end":663.43994,"sentiment":"neutral","sentiment_score":0.016278360970318317},{"text":"There's a sticker on it.","start":663.43994,"end":664.89996,"sentiment":"neutral","sentiment_score":0.0029291982762515547},{"text":"So I think it could be the router that yeah.","start":666.985,"end":668.825,"sentiment":"neutral","sentiment_score":0.015705187618732453}],"sentiment":"neutral","sentiment_score":0.015164473645487115,"num_words":38,"start":656.16,"end":668.825},{"sentences":[{"text":"It looks like it's this one here.","start":668.825,"end":670.445,"sentiment":"neutral","sentiment_score":0.030952535835759982},{"text":"Well, it looks like no.","start":670.985,"end":673.705,"sentiment":"neutral","sentiment_score":-0.01719302497804165},{"text":"It's not that one.","start":673.705,"end":674.84503,"sentiment":"neutral","sentiment_score":-0.08947598375380039},{"text":"Let's see if it's this one here.","start":684.73,"end":686.35,"sentiment":"neutral","sentiment_score":-0.014696146893714155},{"text":"No.","start":689.05,"end":689.55,"sentiment":"neutral","sentiment_score":-0.017328478395938873}],"sentiment":"neutral","sentiment_score":-0.014475117321126163,"num_words":24,"start":668.825,"end":689.55},{"sentences":[{"text":"Yep.","start":691.93,"end":692.43,"sentiment":"neutral","sentiment_score":0.04003724455833435},{"text":"Do you have, like, an IP address there or a a URL address?","start":693.765,"end":696.985,"sentiment":"neutral","sentiment_score":0.010820159688591957},{"text":"Like, TP Link or something like that, wifi.com or one nine two dot one six eight.","start":699.685,"end":705.46497,"sentiment":"neutral","sentiment_score":0.01728191034635529},{"text":"Yeah.","start":712.58997,"end":712.82996,"sentiment":"neutral","sentiment_score":0.03983639180660248},{"text":"That's the model.","start":712.82996,"end":713.73,"sentiment":"neutral","sentiment_score":0.031683861588438354}],"sentiment":"neutral","sentiment_score":0.017414643018342117,"num_words":34,"start":691.93,"end":713.73},{"sentences":[{"text":"If I give you a mobile number, can you send the photo to it?","start":715.31,"end":718.20996,"sentiment":"neutral","sentiment_score":0.019247813283332756},{"text":"Okay.","start":719.63,"end":720.11,"sentiment":"neutral","sentiment_score":0.004529722034931183},{"text":"0403?","start":720.11,"end":721.57,"sentiment":"neutral","sentiment_score":0.003262642305344343},{"text":"Yep.","start":723.065,"end":723.565,"sentiment":"neutral","sentiment_score":-0.005726856179535389},{"text":"Because I gotta film this.","start":724.745,"end":725.865,"sentiment":"neutral","sentiment_score":-0.12724777013063432}],"sentiment":"neutral","sentiment_score":-0.01657745256935331,"num_words":22,"start":715.31,"end":725.865},{"sentences":[{"text":"I'm just hoping this is not the old AC router.","start":725.865,"end":728.28503,"sentiment":"neutral","sentiment_score":-0.17612626180052757},{"text":"Just the old AC router.","start":730.10504,"end":731.465,"sentiment":"neutral","sentiment_score":-0.1180586725473404},{"text":"It's not a Wi Fi six, and then we've got an issue.","start":731.465,"end":733.965,"sentiment":"neutral","sentiment_score":-0.21391899945835272},{"text":"0403 763 744.","start":737.26,"end":743.26,"sentiment":"neutral","sentiment_score":0.0030410082545131445},{"text":"Just give me the phone of the whole sticker, not part of it, a whole lot of it.","start":743.26,"end":746.88,"sentiment":"neutral","sentiment_score":0.02909933403134346}],"sentiment":"neutral","sentiment_score":-0.09136818618571851,"num_words":48,"start":725.865,"end":746.88},{"sentences":[{"text":"How's the how's the weather up there?","start":762.24,"end":763.94,"sentiment":"neutral","sentiment_score":0.06424479771937643},{"text":"Oh, it's good.","start":766.56,"end":767.62,"sentiment":"positive","sentiment_score":0.5402848323186239},{"text":"Good.","start":767.68,"end":768.18,"sentiment":"positive","sentiment_score":0.5539931058883667},{"text":"Sorry?","start":775.155,"end":775.655,"sentiment":"neutral","sentiment_score":-0.0017802375368773935},{"text":"Melbourne.","start":777.555,"end":778.055,"sentiment":"neutral","sentiment_score":0.04890967905521393}],"sentiment":"neutral","sentiment_score":0.20551466372293922,"num_words":13,"start":762.24,"end":778.055},{"sentences":[{"text":"Right near the beach.","start":778.515,"end":779.575,"sentiment":"neutral","sentiment_score":0.0703071840107441},{"text":"Oh, lakes are good.","start":784.275,"end":785.155,"sentiment":"neutral","sentiment_score":0.31787946447730064},{"text":"The lake lakes.","start":785.155,"end":785.715,"sentiment":"neutral","sentiment_score":0.2953235904375712},{"text":"They're nice.","start":785.715,"end":786.53503,"sentiment":"positive","sentiment_score":0.4897867292165756},{"text":"Alright.","start":786.675,"end":786.995,"sentiment":"neutral","sentiment_score":0.16142399609088898}],"sentiment":"neutral","sentiment_score":0.25569391569920946,"num_words":14,"start":778.515,"end":786.995},{"sentences":[{"text":"Let me have a look.","start":786.995,"end":788.055,"sentiment":"neutral","sentiment_score":0.11140698045492173},{"text":"So that's a TP Link AX Gigabyte Wi Fi six.","start":791.37,"end":795.14996,"sentiment":"neutral","sentiment_score":0.11017133817076682},{"text":"That's a Wi Fi6.","start":795.61,"end":797.14996,"sentiment":"neutral","sentiment_score":0.21272653713822365},{"text":"There shouldn't be no issues.","start":797.20996,"end":798.82996,"sentiment":"neutral","sentiment_score":0.2190970629453659},{"text":"Do you have a password for that?","start":819.2,"end":820.82,"sentiment":"neutral","sentiment_score":0.04570571093686989}],"sentiment":"neutral","sentiment_score":0.1266154749619384,"num_words":31,"start":786.995,"end":820.82},{"sentences":[{"text":"So you would've had to put it in when you first used it?","start":830.395,"end":833.53503,"sentiment":"neutral","sentiment_score":-0.010305739939212799},{"text":"I mean, I got a PIN number, but that's for your Wi Fi.","start":838.23505,"end":841.29,"sentiment":"neutral","sentiment_score":0.007890129569344796},{"text":"And that should be Incorrect password.","start":842.32996,"end":859.395,"sentiment":"neutral","sentiment_score":-0.031688932329416275},{"text":"No.","start":862.65497,"end":862.975,"sentiment":"neutral","sentiment_score":-0.1969519853591919},{"text":"That's that's not it.","start":862.975,"end":865.295,"sentiment":"neutral","sentiment_score":-0.17168546840548515}],"sentiment":"neutral","sentiment_score":-0.029871091561240924,"num_words":37,"start":830.395,"end":865.295},{"sentences":[{"text":"That'll be that's your pass that's your password for the credentials when you when you set up the router, provision the router.","start":865.295,"end":874.88,"sentiment":"neutral","sentiment_score":-0.04651731142604893},{"text":"Let me just try one in case we've given you one of our one.","start":875.10004,"end":878.08,"sentiment":"neutral","sentiment_score":-0.01210531811895115},{"text":"And group password.","start":884.00494,"end":884.82495,"sentiment":"neutral","sentiment_score":-0.021015719200174015},{"text":"No.","start":885.365,"end":885.605,"sentiment":"neutral","sentiment_score":-0.07537446916103363},{"text":"So we got a little tens.","start":885.605,"end":887.545,"sentiment":"neutral","sentiment_score":-0.05914084364970525}],"sentiment":"neutral","sentiment_score":-0.03665482594996043,"num_words":46,"start":865.295,"end":887.545},{"sentences":[{"text":"No.","start":889.44495,"end":889.845,"sentiment":"neutral","sentiment_score":-0.07899278402328491},{"text":"I I don't know what the password is.","start":889.845,"end":891.925,"sentiment":"neutral","sentiment_score":-0.12892894260585308},{"text":"Otherwise, it's 12345678.","start":891.925,"end":894.58496,"sentiment":"neutral","sentiment_score":-0.04894431680440903},{"text":"No.","start":910.62,"end":910.94,"sentiment":"neutral","sentiment_score":-0.18600839376449585},{"text":"I haven't looked at it.","start":910.94,"end":911.66003,"sentiment":"neutral","sentiment_score":-0.17276173532009126}],"sentiment":"neutral","sentiment_score":-0.1281707969804605,"num_words":18,"start":889.44495,"end":911.66003},{"sentences":[{"text":"I don't see it on the on the sticker.","start":911.66003,"end":913.60004,"sentiment":"neutral","sentiment_score":-0.16387838125228882},{"text":"Unless it's the same as the wireless.","start":916.96497,"end":918.82495,"sentiment":"neutral","sentiment_score":-0.17950555788619177},{"text":"Nope.","start":919.045,"end":919.545,"sentiment":"neutral","sentiment_score":-0.2711164355278015},{"text":"When you set up this router it's not one of our routers.","start":919.925,"end":923.38495,"sentiment":"neutral","sentiment_score":-0.28840774670243263},{"text":"You would've they would've asked you to create a password or something like that.","start":925.52496,"end":929.06494,"sentiment":"neutral","sentiment_score":-0.2575773756418909}],"sentiment":"neutral","sentiment_score":-0.23417527887017228,"num_words":43,"start":911.66003,"end":929.06494},{"sentences":[{"text":"Well well, hang on.","start":933.82,"end":934.94,"sentiment":"neutral","sentiment_score":0.008462962694466114},{"text":"Let's just try I'll try this one first.","start":934.94,"end":937.04,"sentiment":"neutral","sentiment_score":0.015022119507193565},{"text":"No.","start":938.14,"end":938.46,"sentiment":"neutral","sentiment_score":-0.08051786571741104},{"text":"So we still got seven attempts.","start":938.46,"end":941.12,"sentiment":"neutral","sentiment_score":-0.06174891317884127},{"text":"And, well, I'll just put in the Wi Fi one there, which is 1308.","start":941.82,"end":945.68,"sentiment":"neutral","sentiment_score":0.003850461748827781}],"sentiment":"neutral","sentiment_score":-0.007365941620347175,"num_words":33,"start":933.82,"end":945.68},{"sentences":[{"text":"13081577.","start":947.555,"end":951.095,"sentiment":"neutral","sentiment_score":-0.006553483195602894},{"text":"No.","start":956.595,"end":956.755,"sentiment":"neutral","sentiment_score":-0.14748932421207428},{"text":"It's not that one either.","start":956.755,"end":958.055,"sentiment":"neutral","sentiment_score":-0.2244299352169037},{"text":"Now if we do that, it's gonna disable the whole router.","start":965.69995,"end":969.8,"sentiment":"neutral","sentiment_score":-0.07805523479526694},{"text":"Yeah.","start":972.985,"end":973.305,"sentiment":"neutral","sentiment_score":-0.008842142298817635}],"sentiment":"neutral","sentiment_score":-0.11282327413362891,"num_words":19,"start":947.555,"end":973.305},{"sentences":[{"text":"Local password.","start":973.305,"end":974.105,"sentiment":"neutral","sentiment_score":-0.030815880745649338},{"text":"What's that?","start":974.105,"end":974.845,"sentiment":"neutral","sentiment_score":-0.022336333990097046},{"text":"Maybe the local password for the router.","start":979.945,"end":982.045,"sentiment":"neutral","sentiment_score":-0.06569869390555791},{"text":"Sorry.","start":983.625,"end":984.125,"sentiment":"neutral","sentiment_score":-0.11826278269290924},{"text":"Okay.","start":989.03,"end":989.35004,"sentiment":"neutral","sentiment_score":-0.00556393526494503}],"sentiment":"neutral","sentiment_score":-0.05307861575140403,"num_words":13,"start":973.305,"end":989.35004},{"sentences":[{"text":"So default access, we got that.","start":989.35004,"end":991.37,"sentiment":"neutral","sentiment_score":0.01434282741198937},{"text":"So the model, serial number, MAC, wireless PIN.","start":996.55,"end":1002.515,"sentiment":"neutral","sentiment_score":0.013729692727793008},{"text":"Let me just check something here.","start":1007.615,"end":1009.555,"sentiment":"neutral","sentiment_score":0.020600177968541782},{"text":"Okay.","start":1015.7,"end":1015.94,"sentiment":"neutral","sentiment_score":0.04104634374380112},{"text":"So you've got the Wi Fi name LCOnLease.","start":1015.94,"end":1021.3,"sentiment":"neutral","sentiment_score":0.03946346929296851}],"sentiment":"neutral","sentiment_score":0.02331895421355449,"num_words":29,"start":989.35004,"end":1021.3},{"sentences":[{"text":"Right?","start":1021.3,"end":1021.8,"sentiment":"neutral","sentiment_score":0.033518992364406586},{"text":"Yeah.","start":1024.26,"end":1024.74,"sentiment":"neutral","sentiment_score":0.026162177324295044},{"text":"What password did you use for that one?","start":1024.74,"end":1026.84,"sentiment":"neutral","sentiment_score":0.007006065105088055},{"text":"Sorry?","start":1035.885,"end":1036.2051,"sentiment":"neutral","sentiment_score":-0.014922739937901495},{"text":"Capital oh, you wanna write it in?","start":1036.2051,"end":1038.145,"sentiment":"neutral","sentiment_score":-0.01786510193986552}],"sentiment":"neutral","sentiment_score":-0.0013471534993085598,"num_words":18,"start":1021.3,"end":1038.145},{"sentences":[{"text":"No.","start":1047.94,"end":1048.34,"sentiment":"neutral","sentiment_score":-0.17248892784118652},{"text":"That's not it.","start":1048.34,"end":1049.22,"sentiment":"neutral","sentiment_score":-0.1826501190662384},{"text":"How did you get Torchic?","start":1049.22,"end":1050.52,"sentiment":"neutral","sentiment_score":-0.0024617858231067657},{"text":"Alright.","start":1055.9751,"end":1056.4551,"sentiment":"neutral","sentiment_score":0.21529382467269895},{"text":"That's cool.","start":1056.4551,"end":1057.275,"sentiment":"positive","sentiment_score":0.34870049357414246}],"sentiment":"neutral","sentiment_score":0.01499554980546236,"num_words":12,"start":1047.94,"end":1057.275},{"sentences":[{"text":"Alright.","start":1057.415,"end":1057.7351,"sentiment":"neutral","sentiment_score":0.0871114730834961},{"text":"So we don't have the password, so I can't log in.","start":1057.7351,"end":1060.3151,"sentiment":"neutral","sentiment_score":-0.22511230951005762},{"text":"No.","start":1060.775,"end":1061.015,"sentiment":"neutral","sentiment_score":-0.24560117721557617},{"text":"I mean, it's not it's not a issue.","start":1061.015,"end":1063.515,"sentiment":"neutral","sentiment_score":-0.1804098878055811},{"text":"I just wanna know how old this router is.","start":1064.8551,"end":1067.515,"sentiment":"neutral","sentiment_score":-0.17778616895278296}],"sentiment":"neutral","sentiment_score":-0.1892693243920803,"num_words":30,"start":1057.415,"end":1067.515},{"sentences":[{"text":"Okay.","start":1076.1599,"end":1076.6599,"sentiment":"neutral","sentiment_score":0.049815498292446136},{"text":"Alright.","start":1077.52,"end":1077.84,"sentiment":"neutral","sentiment_score":0.023883812129497528},{"text":"So let let me just check something.","start":1077.84,"end":1079.5399,"sentiment":"neutral","sentiment_score":0.02268361526408366},{"text":"So let me go pay.","start":1084.615,"end":1085.995,"sentiment":"neutral","sentiment_score":0.010526955313980579},{"text":"Half the $9.09 9.","start":1087.495,"end":1088.935,"sentiment":"neutral","sentiment_score":0.007414054940454662}],"sentiment":"neutral","sentiment_score":0.017487534089013934,"num_words":18,"start":1076.1599,"end":1088.935},{"sentences":[{"text":"Alright.","start":1088.935,"end":1089.435,"sentiment":"neutral","sentiment_score":0.05939509719610214},{"text":"I'm gonna what I'm gonna do is I'm gonna reset the whole I mean, I don't think it's gonna make make any difference, but I'm gonna try anyway and see if it does.","start":1089.9751,"end":1099.2,"sentiment":"neutral","sentiment_score":-0.03166985825042833},{"text":"Okay.","start":1100.62,"end":1101.0199,"sentiment":"neutral","sentiment_score":0.0733262300491333},{"text":"Let's have a look at this.","start":1101.0199,"end":1102.5399,"sentiment":"neutral","sentiment_score":0.07526347289482753},{"text":"We've got this one.","start":1102.5399,"end":1104.24,"sentiment":"neutral","sentiment_score":0.08046337403357029}],"sentiment":"neutral","sentiment_score":-0.003087770255903403,"num_words":45,"start":1088.935,"end":1104.24},{"sentences":[{"text":"Copy page.","start":1105.82,"end":1106.96,"sentiment":"neutral","sentiment_score":0.03131743334233761},{"text":"And we've got put the password here.","start":1109.3551,"end":1111.935,"sentiment":"neutral","sentiment_score":0.04867770416396005},{"text":"Copy paste.","start":1115.435,"end":1117.375,"sentiment":"neutral","sentiment_score":0.01993626356124878},{"text":"Now can I just put you on hold?","start":1117.8351,"end":1119.1951,"sentiment":"neutral","sentiment_score":0.03337158216163516},{"text":"Is that alright?","start":1119.1951,"end":1119.935,"sentiment":"neutral","sentiment_score":0.04667534679174423}],"sentiment":"neutral","sentiment_score":0.038647728210145775,"num_words":22,"start":1105.82,"end":1119.935},{"sentences":[{"text":"Okay.","start":1121.1151,"end":1121.435,"sentiment":"neutral","sentiment_score":0.15476220846176147},{"text":"Thanks.","start":1121.435,"end":1121.935,"sentiment":"positive","sentiment_score":0.39922940731048584},{"text":"I'm back.","start":1206.54,"end":1206.86,"sentiment":"neutral","sentiment_score":0.22118496894836426},{"text":"I've got you on loudspeaker.","start":1206.86,"end":1208.16,"sentiment":"neutral","sentiment_score":0.13438617140054704},{"text":"Is that alright?","start":1208.3,"end":1209.015,"sentiment":"neutral","sentiment_score":0.12826065719127655}],"sentiment":"neutral","sentiment_score":0.17108953185379505,"num_words":12,"start":1121.1151,"end":1209.015},{"sentences":[{"text":"I'm just checking all the back end.","start":1211.975,"end":1213.655,"sentiment":"neutral","sentiment_score":0.08510819183928627},{"text":"I'm doing it now as we speak.","start":1213.655,"end":1215.435,"sentiment":"neutral","sentiment_score":0.08388580860836166},{"text":"Let's go here.","start":1219.895,"end":1221.03,"sentiment":"neutral","sentiment_score":0.19996868073940277},{"text":"Super Networks.","start":1221.1901,"end":1222.01,"sentiment":"neutral","sentiment_score":0.11089707165956497},{"text":"Okay.","start":1224.31,"end":1224.79,"sentiment":"neutral","sentiment_score":0.07446010410785675}],"sentiment":"neutral","sentiment_score":0.10395591463893653,"num_words":20,"start":1211.975,"end":1224.79},{"sentences":[{"text":"So I'm just gonna confirm the address as Unit G 22181 Southern And Crescent.","start":1224.79,"end":1233.37,"sentiment":"neutral","sentiment_score":0.0624494164117745},{"text":"Okay.","start":1238.125,"end":1238.625,"sentiment":"neutral","sentiment_score":0.12758706510066986},{"text":"I've got it.","start":1240.605,"end":1241.3251,"sentiment":"neutral","sentiment_score":0.12478118886550267},{"text":"Double check.","start":1241.3251,"end":1242.525,"sentiment":"neutral","sentiment_score":0.10647069290280342},{"text":"Okay.","start":1242.525,"end":1243.025,"sentiment":"neutral","sentiment_score":0.1485639363527298}],"sentiment":"neutral","sentiment_score":0.08274894207715988,"num_words":21,"start":1224.79,"end":1243.025},{"sentences":[{"text":"Alright.","start":1243.5651,"end":1243.9651,"sentiment":"neutral","sentiment_score":0.27486369013786316},{"text":"Thanks.","start":1243.9651,"end":1244.4651,"sentiment":"positive","sentiment_score":0.4301090538501739},{"text":"Elise Phillips.","start":1246.525,"end":1247.78,"sentiment":"neutral","sentiment_score":0.22073151171207428},{"text":"So you got a a white box on the wall.","start":1247.92,"end":1249.8401,"sentiment":"neutral","sentiment_score":0.10562242418527604},{"text":"Yeah?","start":1249.8401,"end":1250.3401,"sentiment":"neutral","sentiment_score":0.07278245687484741}],"sentiment":"neutral","sentiment_score":0.15169616440931957,"num_words":15,"start":1243.5651,"end":1250.3401},{"sentences":[{"text":"Okay.","start":1251.68,"end":1251.92,"sentiment":"neutral","sentiment_score":0.18585294485092163},{"text":"Cool.","start":1251.92,"end":1252.42,"sentiment":"neutral","sentiment_score":0.2730637788772583},{"text":"Let me just check that.","start":1253.12,"end":1254.74,"sentiment":"neutral","sentiment_score":0.15963415801525116},{"text":"Service link.","start":1256.88,"end":1257.86,"sentiment":"neutral","sentiment_score":0.07293074578046799},{"text":"Yeah.","start":1260.24,"end":1260.48,"sentiment":"neutral","sentiment_score":0.20477083325386047}],"sentiment":"neutral","sentiment_score":0.1607719838619232,"num_words":10,"start":1251.68,"end":1260.48},{"sentences":[{"text":"Well, it's got the 500 boost $505,100, so that's all good.","start":1260.48,"end":1264.3049,"sentiment":"positive","sentiment_score":0.5077162384986877},{"text":"I'm just waiting for the Internet to to stop flowing.","start":1334.04,"end":1342.06,"sentiment":"neutral","sentiment_score":0.1421670451760292},{"text":"Yeah.","start":1348.435,"end":1348.675,"sentiment":"neutral","sentiment_score":0.03792357072234154},{"text":"So even though, like, I've got everything disconnected, there's still a flow going through it.","start":1348.675,"end":1353.415,"sentiment":"neutral","sentiment_score":-0.1083841567238172},{"text":"Can you on the back of the router back of the router, there is the little little black power cord.","start":1354.755,"end":1363.16,"sentiment":"neutral","sentiment_score":0.002955529699102044}],"sentiment":"neutral","sentiment_score":0.09610212086128038,"num_words":57,"start":1260.48,"end":1363.16},{"sentences":[{"text":"Can you just pull that out, please?","start":1364.9,"end":1366.6,"sentiment":"neutral","sentiment_score":0.039874921419790814},{"text":"Pull that out.","start":1371.46,"end":1372.36,"sentiment":"neutral","sentiment_score":0.036165239910284676},{"text":"Okay.","start":1376.285,"end":1376.605,"sentiment":"neutral","sentiment_score":0.06775485724210739},{"text":"We're gonna leave that out for twenty minutes.","start":1376.605,"end":1381.265,"sentiment":"neutral","sentiment_score":0.03402304137125611},{"text":"Alright?","start":1382.765,"end":1383.245,"sentiment":"neutral","sentiment_score":0.06817920506000519}],"sentiment":"neutral","sentiment_score":0.03978692814707756,"num_words":20,"start":1364.9,"end":1383.245},{"sentences":[{"text":"So during those twenty minutes, it is 04:00 at twenty two or twenty five past four, I will give you a call, and then we'll just finalize everything.","start":1383.245,"end":1394.62,"sentiment":"neutral","sentiment_score":0.09355249841298376},{"text":"Is that okay?","start":1394.62,"end":1395.44,"sentiment":"neutral","sentiment_score":0.14139004796743393},{"text":"Alright.","start":1397.02,"end":1397.42,"sentiment":"positive","sentiment_score":0.3780193030834198},{"text":"So I'll talk to you soon.","start":1397.42,"end":1398.62,"sentiment":"neutral","sentiment_score":0.2507203320662181},{"text":"Alright?","start":1398.62,"end":1399.12,"sentiment":"neutral","sentiment_score":0.11686258763074876}],"sentiment":"neutral","sentiment_score":0.12930369186095703,"num_words":39,"start":1383.245,"end":1399.12},{"sentences":[{"text":"No.","start":1400.3,"end":1400.54,"sentiment":"neutral","sentiment_score":0.026261858642101288},{"text":"You're welcome.","start":1400.54,"end":1401.1,"sentiment":"positive","sentiment_score":0.4371730387210846},{"text":"Thank you.","start":1401.1,"end":1401.5,"sentiment":"positive","sentiment_score":0.6286879777908325},{"text":"Bye.","start":1401.5,"end":1402.0,"sentiment":"neutral","sentiment_score":0.32477614283561707}],"sentiment":"positive","sentiment_score":0.4137933390835921,"num_words":6,"start":1400.3,"end":1402.0}]}}]},{"alternatives":[{"transcript":"Hey. My name is Elise. I'm just having a few issues with my Internet. It's kind of confusing. Wondering if you could help. Elise. E l I s e. Yeah. That's the one. Well, I'm not quite sure. So I've done Internet speed test and everything seems fine, and I've rebooted the the router as well. But I'm currently trying to do I've checked by my tether by the router, and it says I've got eight kilobytes per second upload and download. And I'm currently trying to do a download, and it's working at it's it's a 192 megabyte download. It's been four hours downloading, so I'm going insane. I'm on a PC. It was a gaming PC, so ultimately, I don't know the specs that well. So let me have a look. I don't know the exact I can try to get the specs up. But thank you. I don't know if I can download it. Yes. Okay. Oh, well, it's all for games, but it's just odd because this download here, the TeamViewer, was, like, 38 megabytes down in but the game is a 190 megabytes, and it just won't download. Yeah. I've got I've got my ID and password. Thank you. ID is 96921 658. Yeah. 217658. Yep. KForKiloYForYankeeDForDeltaKForKilo6 sorry. Which would you last get? Yep. So there's 6, the number. Yep. JForJuliet1, and EForEcho. That should be eight. So it's KYDK, d for delta, KForKilo. That's it. Yep. Then 6J1E. Yeah. Amazing. Yeah. So we're just updating just the bottom. So the game's already downloaded, but just an update where you'll see the bottom under updating bottom left. It's got the yeah. And I normally just pause and play it and it, you know, speeds up, but it yeah. It's staying pretty pretty slow. Yeah. I've done it a few times. I've even shut down my computer. I've done a hard reset and all of those stuff. I've checked half yeah. No. It's it's just initializing. Yeah. Oh, sorry. I've got two monitors. I wanna say I can pull it over. Yeah. Yeah. Yeah. Oh, let me oh, let me see. I might be able to. Oh, no. No. I've had cool. I think oh, it's down below here. I'm in ACP. Mhmm. I also found recently when they did the whole, I guess, change of the servers and everything and it was going via the via Adria at one point, my servers on this game have never gone back, and I've restarted everything. But I'm always putting entire servers in Southeast Asia. Even though, like, my yeah. Yeah. Yeah. I called because it was supposed to be fixed, and I did the whole restart and reboot of the modem so that it would, I guess, relocate it and be all fine after it was fixed. I just never did, and I'm still maybe it's just the game itself is bugging, but yeah. Yeah. Yes. I it's preferable not just because I get placement of it, but it isn't very far. Probably in total about two to three meters away from me. Yeah. Yeah. No. It's called the Acha a x 53. Let me check. Yeah. I might start at the router that's coming out of It's an x 3,000. There's two MSIDs. There's a t p dash link underscore c d d four. And then yeah. Then there's sure again. One second. Yeah. Yes. Mhmm. Seventy seven. Yeah. Oh, that's quite warm. It's good. Surprising for Canberra, but it's nice. Whereabouts are you located? Whereabouts are you located? I'm on next to like. Right. Yeah. I should. Give me a second. I haven't asked for it, so I normally use that. Yeah. Let's see if it autofilled it. Yeah. This should be it. K. Okay. Well, that one. That's my Yeah. Mhmm. Yeah. Let's see. Alright. See, I'm looking for that one. Let me check. The faucet from the back of it, is it? No. It's only the wireless password. Yeah. Because I have deposits to my Wi Fi. So that wouldn't be it. Uh-huh. Yeah. Well mhmm. Where's any possible? Let me look. The local password. I'm not trying to think what's the local password? I've not googled all this stuff. Yeah. LeaseOnLease. Oh, that's Torchic1. Torchic1. It's a it's T. Yeah. So that's yeah. Look for that. No. The Pokemon. Oh, it's new. I got this because I only moved into this place about, like, four months ago, and I got it. I got the Wi Fi. Oh, I got the Internet. Yes. Yeah. Easy. I have to go. Mhmm. Perfect. J twenty two one eight one seven. Yep. That's me. Yep. Yeah. Mhmm. Yeah. And do done. Mhmm. Sounds good to me. Alright. Thank you so much. 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My name is Elise. I'm just having a few issues with my Internet. It's kind of confusing. Wondering if you could help.\n\nElise. E l I s e. Yeah. That's the one. Well, I'm not quite sure.\n\nSo I've done Internet speed test and everything seems fine, and I've rebooted the the router as well. But I'm currently trying to do I've checked by my tether by the router, and it says I've got eight kilobytes per second upload and download. And I'm currently trying to do a download, and it's working at it's it's a 192 megabyte download. It's been four hours downloading, so I'm going insane. I'm on a PC.\n\nIt was a gaming PC, so ultimately, I don't know the specs that well. So let me have a look. I don't know the exact I can try to get the specs up. But thank you. I don't know if I can download it.\n\nYes. Okay. Oh, well, it's all for games, but it's just odd because this download here, the TeamViewer, was, like, 38 megabytes down in but the game is a 190 megabytes, and it just won't download. Yeah. I've got I've got my ID and password.\n\nThank you. ID is 96921 658. Yeah. 217658. Yep.\n\nKForKiloYForYankeeDForDeltaKForKilo6 sorry. Which would you last get? Yep. So there's 6, the number. Yep.\n\nJForJuliet1, and EForEcho. That should be eight. So it's KYDK, d for delta, KForKilo. That's it. Yep.\n\nThen 6J1E. Yeah. Amazing. Yeah. So we're just updating just the bottom.\n\nSo the game's already downloaded, but just an update where you'll see the bottom under updating bottom left. It's got the yeah. And I normally just pause and play it and it, you know, speeds up, but it yeah. It's staying pretty pretty slow. Yeah.\n\nI've done it a few times. I've even shut down my computer. I've done a hard reset and all of those stuff. I've checked half yeah. No.\n\nIt's it's just initializing. Yeah. Oh, sorry. I've got two monitors. I wanna say I can pull it over.\n\nYeah. Yeah. Yeah. Oh, let me oh, let me see. I might be able to.\n\nOh, no. No. I've had cool. I think oh, it's down below here. I'm in ACP.\n\nMhmm. I also found recently when they did the whole, I guess, change of the servers and everything and it was going via the via Adria at one point, my servers on this game have never gone back, and I've restarted everything. But I'm always putting entire servers in Southeast Asia. Even though, like, my yeah. Yeah.\n\nYeah. I called because it was supposed to be fixed, and I did the whole restart and reboot of the modem so that it would, I guess, relocate it and be all fine after it was fixed. I just never did, and I'm still maybe it's just the game itself is bugging, but yeah. Yeah. Yes.\n\nI it's preferable not just because I get placement of it, but it isn't very far. Probably in total about two to three meters away from me. Yeah. Yeah. No.\n\nIt's called the Acha a x 53. Let me check. Yeah. I might start at the router that's coming out of It's an x 3,000. There's two MSIDs.\n\nThere's a t p dash link underscore c d d four. And then yeah. Then there's sure again. One second. Yeah.\n\nYes. Mhmm. Seventy seven. Yeah. Oh, that's quite warm.\n\nIt's good. Surprising for Canberra, but it's nice. Whereabouts are you located? Whereabouts are you located? I'm on next to like.\n\nRight. Yeah. I should. Give me a second. I haven't asked for it, so I normally use that.\n\nYeah. Let's see if it autofilled it. Yeah. This should be it. K.\n\nOkay. Well, that one. That's my Yeah. Mhmm. Yeah.\n\nLet's see. Alright. See, I'm looking for that one. Let me check. The faucet from the back of it, is it?\n\nNo. It's only the wireless password. Yeah. Because I have deposits to my Wi Fi. So that wouldn't be it.\n\nUh-huh. Yeah. Well mhmm. Where's any possible? Let me look.\n\nThe local password. I'm not trying to think what's the local password? I've not googled all this stuff. Yeah. LeaseOnLease.\n\nOh, that's Torchic1. Torchic1. It's a it's T. Yeah. So that's yeah.\n\nLook for that. No. The Pokemon. Oh, it's new. I got this because I only moved into this place about, like, four months ago, and I got it.\n\nI got the Wi Fi. Oh, I got the Internet. Yes. Yeah. Easy.\n\nI have to go. Mhmm. Perfect. J twenty two one eight one seven. Yep.\n\nThat's me. Yep. Yeah. Mhmm. Yeah.\n\nAnd do done. Mhmm. Sounds good to me. Alright. Thank you so much.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hey.","start":2.72,"end":2.96,"sentiment":"neutral","sentiment_score":0.1240936815738678},{"text":"My name is Elise.","start":2.96,"end":3.84,"sentiment":"neutral","sentiment_score":0.062417046166956425},{"text":"I'm just having a few issues with my Internet.","start":3.84,"end":6.48,"sentiment":"neutral","sentiment_score":-0.20082131193743813},{"text":"It's kind of confusing.","start":6.48,"end":7.54,"sentiment":"negative","sentiment_score":-0.5035076960921288},{"text":"Wondering if you could help.","start":7.7599998,"end":8.98,"sentiment":"neutral","sentiment_score":-0.20901499986648558}],"sentiment":"neutral","sentiment_score":-0.19533633586505186,"num_words":23,"start":2.72,"end":8.98},{"sentences":[{"text":"Elise.","start":17.105,"end":17.605,"sentiment":"neutral","sentiment_score":-0.011340001598000526},{"text":"E l I s 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megabytes, and it just won't download.","start":129.325,"end":141.95999,"sentiment":"neutral","sentiment_score":-0.2423925999113742},{"text":"Yeah.","start":157.455,"end":157.775,"sentiment":"neutral","sentiment_score":0.011879900470376016},{"text":"I've got I've got my ID and password.","start":157.775,"end":159.795,"sentiment":"neutral","sentiment_score":0.03718733019195497}],"sentiment":"neutral","sentiment_score":-0.17769793185094993,"num_words":45,"start":114.83,"end":159.795},{"sentences":[{"text":"Thank you.","start":163.375,"end":164.04,"sentiment":"positive","sentiment_score":0.4813930541276932},{"text":"ID is 96921 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me.","start":581.58997,"end":584.81,"sentiment":"neutral","sentiment_score":-0.10358365692875603},{"text":"Yeah.","start":590.625,"end":590.945,"sentiment":"positive","sentiment_score":0.41411352157592773},{"text":"Yeah.","start":590.945,"end":591.445,"sentiment":"positive","sentiment_score":0.4266571402549744},{"text":"No.","start":648.625,"end":649.125,"sentiment":"neutral","sentiment_score":-0.0955900102853775}],"sentiment":"neutral","sentiment_score":-0.04189641065895557,"num_words":30,"start":576.39,"end":649.125},{"sentences":[{"text":"It's called the Acha a x 53.","start":652.705,"end":655.23004,"sentiment":"neutral","sentiment_score":0.009859466393079077},{"text":"Let me check.","start":665.53,"end":666.345,"sentiment":"neutral","sentiment_score":0.01843167406817277},{"text":"Yeah.","start":671.305,"end":671.70496,"sentiment":"neutral","sentiment_score":-0.013002725318074226},{"text":"I might start at the router that's coming out of It's an x 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password.","start":970.775,"end":971.995,"sentiment":"neutral","sentiment_score":-0.059730137387911476},{"text":"I'm not trying to think what's the local password?","start":975.735,"end":978.715,"sentiment":"neutral","sentiment_score":-0.0808539597524537},{"text":"I've not googled all this stuff.","start":987.35004,"end":989.05,"sentiment":"neutral","sentiment_score":-0.13473727305730185},{"text":"Yeah.","start":1022.36,"end":1022.84,"sentiment":"neutral","sentiment_score":0.03742852807044983},{"text":"LeaseOnLease.","start":1022.84,"end":1023.585,"sentiment":"neutral","sentiment_score":0.031569648534059525}],"sentiment":"neutral","sentiment_score":-0.08231507558375598,"num_words":20,"start":970.775,"end":1023.585},{"sentences":[{"text":"Oh, that's Torchic1.","start":1027.8251,"end":1029.605,"sentiment":"neutral","sentiment_score":0.015769807311395805},{"text":"Torchic1.","start":1031.745,"end":1032.805,"sentiment":"neutral","sentiment_score":0.007315276190638542},{"text":"It's a it's T.","start":1032.9451,"end":1035.125,"sentiment":"neutral","sentiment_score":-0.00030750560108572245},{"text":"Yeah.","start":1038.48,"end":1038.6799,"sentiment":"neutral","sentiment_score":0.010215352289378645},{"text":"So that's yeah.","start":1038.6799,"end":1044.5599,"sentiment":"neutral","sentiment_score":0.01590544419984023}],"sentiment":"neutral","sentiment_score":0.009277196717448533,"num_words":12,"start":1027.8251,"end":1044.5599},{"sentences":[{"text":"Look for that.","start":1044.5599,"end":1045.46,"sentiment":"neutral","sentiment_score":0.008954762170712153},{"text":"No.","start":1047.76,"end":1048.245,"sentiment":"neutral","sentiment_score":-0.12701237201690674},{"text":"The Pokemon.","start":1052.005,"end":1052.745,"sentiment":"neutral","sentiment_score":0.046137748286128044},{"text":"Oh, it's new.","start":1067.76,"end":1068.72,"sentiment":"neutral","sentiment_score":-0.031476294000943504},{"text":"I got this because I only moved into this place about, like, four months ago, and I got it.","start":1068.72,"end":1073.46,"sentiment":"neutral","sentiment_score":0.019677718807207912}],"sentiment":"neutral","sentiment_score":0.009699113800057344,"num_words":28,"start":1044.5599,"end":1073.46},{"sentences":[{"text":"I got the Wi Fi.","start":1073.52,"end":1074.72,"sentiment":"neutral","sentiment_score":0.07350545227527619},{"text":"Oh, I got the Internet.","start":1074.72,"end":1075.86,"sentiment":"neutral","sentiment_score":0.05028567686676979},{"text":"Yes.","start":1100.01,"end":1100.51,"sentiment":"neutral","sentiment_score":0.07368126511573792},{"text":"Yeah.","start":1209.2201,"end":1209.4601,"sentiment":"neutral","sentiment_score":0.21651530265808103},{"text":"Easy.","start":1209.4601,"end":1209.7001,"sentiment":"neutral","sentiment_score":0.2830546200275421}],"sentiment":"neutral","sentiment_score":0.09170821796243007,"num_words":13,"start":1073.52,"end":1209.7001},{"sentences":[{"text":"I have to 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me.","start":1237.3099,"end":1237.97,"sentiment":"neutral","sentiment_score":0.10669161379337312},{"text":"Yep.","start":1250.6699,"end":1250.985,"sentiment":"neutral","sentiment_score":0.10028275102376938},{"text":"Yeah.","start":1353.08,"end":1353.58,"sentiment":"neutral","sentiment_score":0.01738269254565239},{"text":"Mhmm.","start":1359.0,"end":1359.5,"sentiment":"neutral","sentiment_score":0.0052770404145121574},{"text":"Yeah.","start":1364.1749,"end":1364.6749,"sentiment":"neutral","sentiment_score":0.03652285784482956}],"sentiment":"neutral","sentiment_score":0.06214142823591828,"num_words":6,"start":1237.3099,"end":1364.6749},{"sentences":[{"text":"And do done.","start":1368.815,"end":1370.4349,"sentiment":"neutral","sentiment_score":0.05742340162396431},{"text":"Mhmm.","start":1389.825,"end":1390.325,"sentiment":"neutral","sentiment_score":0.0400165393948555},{"text":"Sounds good to me.","start":1395.6649,"end":1396.8049,"sentiment":"positive","sentiment_score":0.8405439257621765},{"text":"Alright.","start":1399.1849,"end":1399.4249,"sentiment":"neutral","sentiment_score":0.27933067083358765},{"text":"Thank you so much.","start":1399.4249,"end":1400.485,"sentiment":"positive","sentiment_score":0.7240538150072098}],"sentiment":"positive","sentiment_score":0.5192314137059909,"num_words":13,"start":1368.815,"end":1400.485},{"sentences":[{"text":"Bye.","start":1402.1449,"end":1402.6449,"sentiment":"neutral","sentiment_score":-0.11786852777004242}],"sentiment":"neutral","sentiment_score":-0.11786852777004242,"num_words":1,"start":1402.1449,"end":1402.6449}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon, Nithya.\n\nChannel 1: Hey. My name is Elise. I'm just having a few issues with my Internet. It's kind of confusing. Wondering if you could help.\n\nChannel 0: Okay. Hang on a sec. The account holder's first name, please?\n\nChannel 1: Elise.\n\nChannel 0: How do you spell that?\n\nChannel 1: E l I s e.\n\nChannel 0: Elise. And that's Elise Phillips. Yeah?\n\nChannel 1: Yeah. That's the one.\n\nChannel 0: Okay. Your service is online. What seems to be the the problem?\n\nChannel 1: Well, I'm not quite sure. So I've done Internet speed test and everything seems fine, and I've rebooted the the router as well. But I'm\n\nChannel 0: Mhmm.\n\nChannel 1: currently trying to do I've checked by my tether by the router, and it says I've got eight kilobytes per second upload and download. And I'm currently trying to do a download, and it's working at it's it's a 192 megabyte download. It's been four hours downloading, so I'm going\n\nChannel 0: Okay.\n\nChannel 1: insane.\n\nChannel 0: What's what device are you using to download this?\n\nChannel 1: I'm on a PC.\n\nChannel 0: Okay. Is it well, the PC can give me a little bit more information. Is it a Windows 11? Then what sort of RAM is it?\n\nChannel 1: It was a gaming PC, so ultimately, I don't know the specs that well. So let me have a look. I don't know the exact I can try to get the specs up. But\n\nChannel 0: Well, I just does that PC have TeamViewer on it?\n\nChannel 1: thank you.\n\nChannel 0: Yeah. It's all one word. It's it's a support program that we use so we can log in to your PC and find out why it's doing that.\n\nChannel 1: I don't know if I can download it.\n\nChannel 0: Well, if you could download it, just download it for support purposes. Only just for support. Nothing else. It'll come\n\nChannel 1: Yes.\n\nChannel 0: up with a a nine digit ID code, then it'll come up with a password.\n\nChannel 1: Okay.\n\nChannel 0: Because that doesn't sound right. I mean, how heavy is the the the program you're trying to download? Do you know?\n\nChannel 1: Oh, well, it's all for games, but it's just odd because this download here, the TeamViewer, was, like, 38 megabytes down\n\nChannel 0: Yep.\n\nChannel 1: in but the game is a 190 megabytes, and it just won't download.\n\nChannel 0: Okay. So it could be maybe your download capacity needs to be expanded or something like that. So the 10 TeamViewer, you already downloaded it. Right?\n\nChannel 1: Yeah. I've got I've got my ID and password.\n\nChannel 0: Okay. Okay. Let me just open it up from my end.\n\nChannel 1: Thank you.\n\nChannel 0: It just sounds like alright. What's the ID?\n\nChannel 1: ID is 96921\n\nChannel 0: Yep.\n\nChannel 1: 658.\n\nChannel 0: Two one 7, was it?\n\nChannel 1: Yeah. 217658.\n\nChannel 0: Okay. It's just gonna ask me now for the password. The password will be all lowercase\n\nChannel 1: Yep.\n\nChannel 0: and numbers. Okay. What's the password?\n\nChannel 1: KForKiloYForYankeeDForDeltaKForKilo6\n\nChannel 0: Sorry?\n\nChannel 1: sorry. Which would you last get?\n\nChannel 0: The fourth digit?\n\nChannel 1: Yep. So there's 6, the number.\n\nChannel 0: Number 6. Is it? Yep.\n\nChannel 1: Yep. JForJuliet1,\n\nChannel 0: Yep.\n\nChannel 1: and EForEcho.\n\nChannel 0: 1EFor okay. So it's 1234567 digits.\n\nChannel 1: That should be eight. So it's KYDK,\n\nChannel 0: Okay. Let's start again. KForKiloYForYankeeDForDelta.\n\nChannel 1: d for delta, KForKilo.\n\nChannel 0: Uh-huh. KForKilo,\n\nChannel 1: That's it. Yep. Then 6J1E.\n\nChannel 0: 6J1E. Was it?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. There you go.\n\nChannel 1: Amazing.\n\nChannel 0: Alright. I'm in. Now what what are you trying okay. You're trying to download this game. Right?\n\nChannel 1: Yeah. So we're just updating just the bottom. So the game's already downloaded, but just an update where you'll see the bottom under updating bottom left.\n\nChannel 0: This one?\n\nChannel 1: It's got the yeah. And I normally just pause and play it and it, you know, speeds up, but it yeah. It's staying pretty pretty slow.\n\nChannel 0: Okay. Initially, 98 to one ninety two. So January so this is gonna be it could be to me, it sounds like it might be a a problem with the with the site. Can we stop the download and restart it?\n\nChannel 1: Yeah. I've done it a few times. I've even shut down my computer. I've done a hard reset and all of those stuff. I've checked\n\nChannel 0: And\n\nChannel 1: half\n\nChannel 0: so it comes back to this. Because here, it's nothing's downloaded yet.\n\nChannel 1: yeah. No. It's it's just initializing.\n\nChannel 0: Yeah. Let's see. It's gonna have to do it. So that's it there. So you still got plenty of displays that's there.\n\nChannel 1: Yeah.\n\nChannel 0: And your Rams 32. Okay. Let's let me just I just need to check something. Hang on. Where are we?\n\nHold on there. Come on.\n\nChannel 1: Oh, sorry. I've got two monitors. I wanna say I can pull it over. Yeah.\n\nChannel 0: What plan are you on? Let me have a look. You're on oh, yeah. One hundred forty. So\n\nChannel 1: Yeah.\n\nChannel 0: okay. See how that's slow?\n\nChannel 1: Yeah.\n\nChannel 0: That's been affected, but it shouldn't affect the download. It's been affected by this. So let's stop that. Let's go. Do I get back to the other monitor?\n\nChannel 1: Oh, let me oh, let me see.\n\nChannel 0: It doesn't matter. I could just open up another tab here. Right? No.\n\nChannel 1: I might be able to. Oh, no. No. I've had cool. I think oh, it's down below here.\n\nChannel 0: Okay. So it's we went up to 60 when I stopped. Where were you in Australia? What what area?\n\nChannel 1: I'm in ACP.\n\nChannel 0: Oh, you're in Canberra. Okay. There should be no problems. Right? What I'm gonna do is I'm just gonna quickly change over and find a a Sydney.\n\nSydney.\n\nChannel 1: Mhmm. I also found recently when they did the whole, I guess, change of the servers and everything and it was going via the via Adria at one point, my servers on this game have never gone back, and I've restarted everything. But I'm always putting entire servers in Southeast Asia. Even though, like, my\n\nChannel 0: That was that was a few months ago. Because what\n\nChannel 1: yeah.\n\nChannel 0: happened when we upgraded the IP transit, it really has nothing to do with I think the thing is here in Australia, because of this under age, 16 age thing that that's been happening, All these compliances have come out and all these red flags have come up.\n\nChannel 1: Yeah.\n\nChannel 0: And that was a big issue a big issue here back then. But since then, that's all been fixed.\n\nChannel 1: Yeah. I called because it was supposed to be fixed, and I did the whole restart and reboot of the modem so that it would, I guess, relocate it and be all fine after it was fixed. I just never did, and I'm still maybe it's just the game itself is bugging, but yeah.\n\nChannel 0: No. It shouldn't. Because I got I mean, I I got PlayStation.\n\nChannel 1: Yeah.\n\nChannel 0: I'll just wait for this to finish with you. I just wanna do one more. Okay. But I am gonna do something before we hang up\n\nChannel 1: Yes.\n\nChannel 0: and see if that helps. Okay. Okay. So you're using a Wi Fi. You're not using you can't put a direct cable to your PC, can you, from your router to your PC?\n\nChannel 1: I it's preferable not just because I get placement of it, but it isn't very far. Probably in total about two to three meters away from me.\n\nChannel 0: Well, hardwire is a lot better than WiFi. Put it that way.\n\nChannel 1: Yeah.\n\nChannel 0: WiFi,\n\nChannel 1: Yeah.\n\nChannel 0: it's run it's running through the air, so it it can be reliable as it just can't be reliable. So there's a a fifty fifty thing with the Wi Fi. But if you got a a hard cable from your from your router to your PC, you're gonna get a 100% better reception. Okay. I just can you send me a tell me what router you have?\n\nAnd you you don't have Chrome. Hang on a sec. I just got something at the door. Sorry about that.\n\nChannel 1: No.\n\nChannel 0: Yeah. What what router do you have? Do you know?\n\nChannel 1: It's called the Acha a x 53.\n\nChannel 0: The Archer. Is that oh, okay. Can you if you have a look underneath the Archer, there should be an IP address there. There's a sticker on it.\n\nChannel 1: Let me check.\n\nChannel 0: So I think it could be the router that yeah. It looks like it's this one here. Well, it\n\nChannel 1: Yeah.\n\nChannel 0: looks like\n\nChannel 1: I might start at the router that's\n\nChannel 0: no.\n\nChannel 1: coming\n\nChannel 0: It's\n\nChannel 1: out\n\nChannel 0: not\n\nChannel 1: of\n\nChannel 0: that one. Let's see if it's this one here.\n\nChannel 1: It's an x\n\nChannel 0: No.\n\nChannel 1: 3,000.\n\nChannel 0: Yep. Do you have, like, an IP address there or a a URL address? Like, TP Link or something like that, wifi.com or one nine two dot one six eight.\n\nChannel 1: There's two MSIDs. There's a t p dash link underscore c d d four.\n\nChannel 0: Yeah.\n\nChannel 1: And\n\nChannel 0: That's the\n\nChannel 1: then\n\nChannel 0: model.\n\nChannel 1: yeah. Then there's\n\nChannel 0: If I give you a mobile number, can you send the photo to it?\n\nChannel 1: sure again.\n\nChannel 0: Okay. 0403?\n\nChannel 1: One second.\n\nChannel 0: Yep. Because I gotta film this. I'm just hoping this is not the old AC router.\n\nChannel 1: Yeah.\n\nChannel 0: Just\n\nChannel 1: Yes.\n\nChannel 0: the old AC router. It's not a Wi Fi six, and then we've got an issue. 0403\n\nChannel 1: Mhmm.\n\nChannel 0: 763\n\nChannel 1: Seventy seven.\n\nChannel 0: 744. Just give me the phone of the whole sticker, not part of it, a whole lot of it.\n\nChannel 1: Yeah.\n\nChannel 0: How's the how's the weather up there?\n\nChannel 1: Oh, that's quite warm. It's good.\n\nChannel 0: Oh, it's good. Good.\n\nChannel 1: Surprising for Canberra, but it's nice. Whereabouts are you located?\n\nChannel 0: Sorry?\n\nChannel 1: Whereabouts are you located?\n\nChannel 0: Melbourne. Right near the beach.\n\nChannel 1: I'm on next to like.\n\nChannel 0: Oh, lakes are good. The lake lakes. They're nice. Alright. Let me have a look.\n\nChannel 1: Right. Yeah.\n\nChannel 0: So that's a TP Link AX Gigabyte Wi Fi six. That's a Wi Fi6. There shouldn't be no issues. Do you have a password for that?\n\nChannel 1: I should. Give me a second. I haven't asked for it, so I normally use that.\n\nChannel 0: So you would've had to put it in when you first used it?\n\nChannel 1: Yeah. Let's see if it autofilled\n\nChannel 0: I\n\nChannel 1: it.\n\nChannel 0: mean, I got a PIN number, but that's for your Wi Fi.\n\nChannel 1: Yeah.\n\nChannel 0: And that should\n\nChannel 1: This should be it.\n\nChannel 0: be\n\nChannel 1: K. Okay. Well,\n\nChannel 0: Incorrect\n\nChannel 1: that one. That's\n\nChannel 0: password. No. That's that's not it. That'll be that's your pass that's your password for the credentials\n\nChannel 1: my Yeah.\n\nChannel 0: when you when you set up the router, provision the router. Let me just try one in case we've given you one of our one.\n\nChannel 1: Mhmm.\n\nChannel 0: And group password.\n\nChannel 1: Yeah.\n\nChannel 0: No. So we got a little tens.\n\nChannel 1: Let's\n\nChannel 0: No.\n\nChannel 1: see.\n\nChannel 0: I I don't know what the password is. Otherwise, it's 12345678.\n\nChannel 1: Alright. See, I'm looking for that one. Let me check. The faucet from the back of it, is it?\n\nChannel 0: No. I haven't looked at it. I don't see it on the on the sticker.\n\nChannel 1: No. It's only the wireless password.\n\nChannel 0: Unless it's the same as the wireless. Nope. When you set up this router it's not one of our routers. You would've they would've asked you to create a password or something like that.\n\nChannel 1: Yeah. Because I have deposits to my Wi Fi. So that wouldn't be it.\n\nChannel 0: Well well, hang on. Let's just try I'll try this one first. No.\n\nChannel 1: Uh-huh.\n\nChannel 0: So we still got seven attempts.\n\nChannel 1: Yeah. Well\n\nChannel 0: And, well, I'll just put in the Wi Fi one there, which is 1308.\n\nChannel 1: mhmm.\n\nChannel 0: 13081577. No. It's not that one either.\n\nChannel 1: Where's any possible? Let me look.\n\nChannel 0: Now if we do that, it's gonna disable the whole router.\n\nChannel 1: The local password.\n\nChannel 0: Yeah. Local password. What's that?\n\nChannel 1: I'm not trying to think what's the local password?\n\nChannel 0: Maybe the local password for the router. Sorry.\n\nChannel 1: I've not googled all this stuff.\n\nChannel 0: Okay. So default access, we got that. So the model, serial number, MAC, wireless PIN. Let me just check something here. Okay.\n\nSo you've got the Wi Fi name LCOnLease. Right?\n\nChannel 1: Yeah. LeaseOnLease.\n\nChannel 0: Yeah. What password did you use for that one?\n\nChannel 1: Oh, that's Torchic1. Torchic1. It's a it's T.\n\nChannel 0: Sorry? Capital oh, you wanna write it in?\n\nChannel 1: Yeah. So that's yeah. Look for that. No.\n\nChannel 0: No. That's not it. How did you get Torchic?\n\nChannel 1: The Pokemon.\n\nChannel 0: Alright. That's cool. Alright. So we don't have the password, so I can't log in. No.\n\nI mean, it's not it's not a issue. I just wanna know how old this router is.\n\nChannel 1: Oh, it's new. I got this because I only moved into this place about, like, four months ago, and I got it. I got the Wi Fi. Oh, I got the Internet.\n\nChannel 0: Okay. Alright. So let let me just check something. So let me go pay. Half the $9.09 9.\n\nAlright. I'm gonna what I'm gonna do is I'm gonna reset the whole I mean, I don't think it's gonna make make any difference, but I'm gonna try anyway and see if it does.\n\nChannel 1: Yes.\n\nChannel 0: Okay. Let's have a look at this. We've got this one. Copy page. And we've got put the password here.\n\nCopy paste. Now can I just put you on hold? Is that alright? Okay. Thanks.\n\nI'm back. I've got you on loudspeaker. Is that alright?\n\nChannel 1: Yeah. Easy. I have to go.\n\nChannel 0: I'm just checking all the back end. I'm doing it now as we speak.\n\nChannel 1: Mhmm. Perfect.\n\nChannel 0: Let's go here. Super Networks. Okay. So I'm just gonna confirm the address as Unit G 22181 Southern And Crescent.\n\nChannel 1: J twenty two one eight one seven. Yep. That's me.\n\nChannel 0: Okay. I've got it. Double check. Okay. Alright.\n\nThanks. Elise Phillips. So you got a a white box on the wall. Yeah?\n\nChannel 1: Yep.\n\nChannel 0: Okay. Cool. Let me just check that. Service link. Yeah.\n\nWell, it's got the 500 boost $505,100, so that's all good. I'm just waiting for the Internet to to stop flowing. Yeah. So even though, like, I've got everything disconnected, there's still a flow going through it.\n\nChannel 1: Yeah.\n\nChannel 0: Can you on the back of the router\n\nChannel 1: Mhmm.\n\nChannel 0: back of the router, there is the little little black power cord.\n\nChannel 1: Yeah.\n\nChannel 0: Can you just pull that out, please?\n\nChannel 1: And do done.\n\nChannel 0: Pull that out. Okay. We're gonna leave that out for twenty minutes. Alright? So during those twenty minutes, it is 04:00 at twenty two or\n\nChannel 1: Mhmm.\n\nChannel 0: twenty five past four, I will give you a call, and then we'll just finalize everything. Is that okay?\n\nChannel 1: Sounds good to me.\n\nChannel 0: Alright. So I'll talk to you soon. Alright?\n\nChannel 1: Alright. Thank you so much.\n\nChannel 0: No. You're welcome. Thank you. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Nithya.","start":0.64,"end":1.86,"sentiment":"positive","sentiment_score":0.4675770302613576}],"sentiment":"positive","sentiment_score":0.4675770302613576,"channel":0,"num_words":3,"start":0.64,"end":1.86},{"sentences":[{"text":"Hey.","start":2.72,"end":2.96,"sentiment":"neutral","sentiment_score":0.1240936815738678},{"text":"My name is Elise.","start":2.96,"end":3.84,"sentiment":"neutral","sentiment_score":0.062417046166956425},{"text":"I'm just having a few issues with my Internet.","start":3.84,"end":6.48,"sentiment":"neutral","sentiment_score":-0.20082131193743813},{"text":"It's kind of confusing.","start":6.48,"end":7.54,"sentiment":"negative","sentiment_score":-0.5035076960921288},{"text":"Wondering if you could help.","start":7.7599998,"end":8.98,"sentiment":"neutral","sentiment_score":-0.20901499986648558}],"sentiment":"neutral","sentiment_score":-0.19533633586505186,"channel":1,"num_words":23,"start":2.72,"end":8.98},{"sentences":[{"text":"Okay.","start":9.679999,"end":10.0,"sentiment":"neutral","sentiment_score":-0.035037778317928314},{"text":"Hang on a sec.","start":10.0,"end":11.059999,"sentiment":"neutral","sentiment_score":-0.028275956865400076},{"text":"The account holder's first name, please?","start":14.245001,"end":16.425,"sentiment":"neutral","sentiment_score":-0.010630398290231824}],"sentiment":"neutral","sentiment_score":-0.01926581777462905,"channel":0,"num_words":11,"start":9.679999,"end":16.425},{"sentences":[{"text":"Elise.","start":17.105,"end":17.605,"sentiment":"neutral","sentiment_score":-0.011340001598000526}],"sentiment":"neutral","sentiment_score":-0.011340001598000526,"channel":1,"num_words":1,"start":17.105,"end":17.605},{"sentences":[{"text":"How do you spell that?","start":18.965,"end":20.105,"sentiment":"neutral","sentiment_score":-0.015058404766023159}],"sentiment":"neutral","sentiment_score":-0.015058404766023159,"channel":0,"num_words":5,"start":18.965,"end":20.105},{"sentences":[{"text":"E l I s e.","start":20.305,"end":22.164999,"sentiment":"neutral","sentiment_score":-0.005912664218340069}],"sentiment":"neutral","sentiment_score":-0.005912664218340069,"channel":1,"num_words":5,"start":20.305,"end":22.164999},{"sentences":[{"text":"Elise.","start":23.285,"end":23.785,"sentiment":"neutral","sentiment_score":0.011747952550649645},{"text":"And that's Elise Phillips.","start":25.125,"end":26.565,"sentiment":"neutral","sentiment_score":0.020189991919323802},{"text":"Yeah?","start":26.565,"end":27.065,"sentiment":"neutral","sentiment_score":0.016922062262892723}],"sentiment":"neutral","sentiment_score":0.018238330415139597,"channel":0,"num_words":6,"start":23.285,"end":27.065},{"sentences":[{"text":"Yeah.","start":27.105,"end":27.345,"sentiment":"neutral","sentiment_score":0.021288838237524033},{"text":"That's the one.","start":27.345,"end":28.244999,"sentiment":"neutral","sentiment_score":0.02599917600552241}],"sentiment":"neutral","sentiment_score":0.024821591563522816,"channel":1,"num_words":4,"start":27.105,"end":28.244999},{"sentences":[{"text":"Okay.","start":28.47,"end":28.869999,"sentiment":"neutral","sentiment_score":0.031914982944726944},{"text":"Your service is online.","start":28.869999,"end":30.15,"sentiment":"neutral","sentiment_score":0.019189031329005957},{"text":"What seems to be the the problem?","start":30.15,"end":31.85,"sentiment":"neutral","sentiment_score":-0.10770434354032789}],"sentiment":"neutral","sentiment_score":-0.05377160804346204,"channel":0,"num_words":12,"start":28.47,"end":31.85},{"sentences":[{"text":"Well, I'm not quite sure.","start":32.37,"end":33.170002,"sentiment":"neutral","sentiment_score":-0.23243804275989532},{"text":"So I've done Internet speed test and everything seems fine, and I've rebooted the the router as well.","start":33.170002,"end":38.87,"sentiment":"neutral","sentiment_score":-0.07361446652147505},{"text":"But I'm","start":38.93,"end":39.33,"sentiment":"neutral","sentiment_score":-0.12001699581742287}],"sentiment":"neutral","sentiment_score":-0.10909138411283494,"channel":1,"num_words":25,"start":32.37,"end":39.33},{"sentences":[{"text":"Mhmm.","start":39.19,"end":39.69,"sentiment":"neutral","sentiment_score":-0.09988263249397278}],"sentiment":"neutral","sentiment_score":-0.09988263249397278,"channel":0,"num_words":1,"start":39.19,"end":39.69},{"sentences":[{"text":"currently trying to do I've checked by my tether by the router, and it says I've got eight kilobytes per second upload and download.","start":39.33,"end":47.905,"sentiment":"neutral","sentiment_score":-0.20796211808919907},{"text":"And I'm currently trying to do a download, and it's working at it's it's a 192 megabyte download.","start":48.045,"end":53.805,"sentiment":"neutral","sentiment_score":-0.15070337367554507},{"text":"It's been four hours downloading, so I'm going","start":53.805,"end":57.165,"sentiment":"neutral","sentiment_score":-0.22769259940832853}],"sentiment":"neutral","sentiment_score":-0.19050584711134433,"channel":1,"num_words":50,"start":39.33,"end":57.165},{"sentences":[{"text":"Okay.","start":57.06,"end":57.56,"sentiment":"neutral","sentiment_score":-0.04793464764952659}],"sentiment":"neutral","sentiment_score":-0.04793464764952659,"channel":0,"num_words":1,"start":57.06,"end":57.56},{"sentences":[{"text":"insane.","start":57.165,"end":57.6,"sentiment":"neutral","sentiment_score":-0.088542640209198}],"sentiment":"neutral","sentiment_score":-0.088542640209198,"channel":1,"num_words":1,"start":57.165,"end":57.6},{"sentences":[{"text":"What's what device are you using to download this?","start":58.9,"end":61.72,"sentiment":"neutral","sentiment_score":-0.02236168645322323}],"sentiment":"neutral","sentiment_score":-0.02236168645322323,"channel":0,"num_words":9,"start":58.9,"end":61.72},{"sentences":[{"text":"I'm on a PC.","start":62.079998,"end":63.059998,"sentiment":"neutral","sentiment_score":-0.016750599956139922}],"sentiment":"neutral","sentiment_score":-0.016750599956139922,"channel":1,"num_words":4,"start":62.079998,"end":63.059998},{"sentences":[{"text":"Okay.","start":64.340004,"end":64.840004,"sentiment":"neutral","sentiment_score":0.008645782247185707},{"text":"Is it well, the PC can give me a little bit more information.","start":64.98,"end":69.08,"sentiment":"neutral","sentiment_score":0.011302422732114792},{"text":"Is it a Windows 11?","start":69.14,"end":70.520004,"sentiment":"neutral","sentiment_score":-0.012496131472289562},{"text":"Then what sort of RAM is it?","start":70.58,"end":74.515,"sentiment":"neutral","sentiment_score":-0.03487418405711651}],"sentiment":"neutral","sentiment_score":-0.005808564153714822,"channel":0,"num_words":26,"start":64.340004,"end":74.515},{"sentences":[{"text":"It was a gaming PC, so ultimately, I don't know the specs that 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two.","start":282.60498,"end":285.485,"sentiment":"neutral","sentiment_score":-0.11004276822010677},{"text":"So January so this is gonna be it could be to me, it sounds like it might be a a problem with the with the site.","start":285.485,"end":294.81,"sentiment":"neutral","sentiment_score":-0.2880893384034817},{"text":"Can we stop the download and restart it?","start":295.19,"end":298.81,"sentiment":"neutral","sentiment_score":-0.15056669991463423}],"sentiment":"neutral","sentiment_score":-0.23070493976517423,"channel":0,"num_words":41,"start":272.61002,"end":298.81},{"sentences":[{"text":"Yeah.","start":299.315,"end":299.555,"sentiment":"neutral","sentiment_score":-0.05464722961187363},{"text":"I've done it a few times.","start":299.555,"end":300.61,"sentiment":"neutral","sentiment_score":-0.08729975298047066},{"text":"I've even shut down my computer.","start":300.61,"end":302.69,"sentiment":"neutral","sentiment_score":-0.12532227983077368},{"text":"I've done a hard reset and all of 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to check something.","start":356.505,"end":358.905,"sentiment":"neutral","sentiment_score":0.02531010415405035},{"text":"Hang on.","start":358.905,"end":359.565,"sentiment":"neutral","sentiment_score":0.0018523866310715675},{"text":"Where are we?","start":360.42502,"end":361.405,"sentiment":"neutral","sentiment_score":-0.004999599419534206}],"sentiment":"neutral","sentiment_score":0.02075036303140223,"channel":0,"num_words":20,"start":352.32,"end":361.405},{"sentences":[{"text":"Hold on there.","start":363.14502,"end":363.885,"sentiment":"neutral","sentiment_score":-0.007340824541946252},{"text":"Come on.","start":373.12,"end":373.86,"sentiment":"neutral","sentiment_score":-0.004137011710554361}],"sentiment":"neutral","sentiment_score":-0.006059299409389496,"channel":0,"num_words":5,"start":363.14502,"end":373.86},{"sentences":[{"text":"Oh, sorry.","start":376.485,"end":376.88498,"sentiment":"neutral","sentiment_score":-0.03571668639779091},{"text":"I've got two monitors.","start":376.88498,"end":377.865,"sentiment":"neutral","sentiment_score":-0.047121102921664715},{"text":"I wanna say I can pull it over.","start":378.085,"end":380.505,"sentiment":"neutral","sentiment_score":-0.01773272082209587},{"text":"Yeah.","start":381.9,"end":382.4,"sentiment":"neutral","sentiment_score":0.00411839596927166}],"sentiment":"neutral","sentiment_score":-0.026510743672649065,"channel":1,"num_words":15,"start":376.485,"end":382.4},{"sentences":[{"text":"What plan are you on?","start":399.46,"end":400.5,"sentiment":"neutral","sentiment_score":-0.0023687439039349555},{"text":"Let me have a look.","start":400.5,"end":401.48,"sentiment":"neutral","sentiment_score":0.004509869404137135},{"text":"You're on oh, yeah.","start":402.58,"end":404.1,"sentiment":"neutral","sentiment_score":-0.011708138510584831},{"text":"One hundred forty.","start":404.1,"end":405.06,"sentiment":"neutral","sentiment_score":-0.0071831199650963145},{"text":"So","start":405.06,"end":405.56,"sentiment":"neutral","sentiment_score":-0.009252093732357023}],"sentiment":"neutral","sentiment_score":-0.0037182433427208,"channel":0,"num_words":18,"start":399.46,"end":405.56},{"sentences":[{"text":"Yeah.","start":406.555,"end":406.86,"sentiment":"neutral","sentiment_score":-0.0102239353582263}],"sentiment":"neutral","sentiment_score":-0.0102239353582263,"channel":1,"num_words":1,"start":406.555,"end":406.86},{"sentences":[{"text":"okay.","start":406.66,"end":407.13998,"sentiment":"neutral","sentiment_score":-0.02022266387939453},{"text":"See how that's 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up.","start":483.58002,"end":500.36502,"sentiment":"neutral","sentiment_score":-0.27392045098046464}],"sentiment":"neutral","sentiment_score":-0.27392045098046464,"channel":0,"num_words":48,"start":483.58002,"end":500.36502},{"sentences":[{"text":"Yeah.","start":500.88,"end":501.38,"sentiment":"neutral","sentiment_score":-0.1892121136188507}],"sentiment":"neutral","sentiment_score":-0.1892121136188507,"channel":1,"num_words":1,"start":500.88,"end":501.38},{"sentences":[{"text":"And that was a big issue a big issue here back then.","start":501.625,"end":505.545,"sentiment":"negative","sentiment_score":-0.34656350562969845},{"text":"But since then, that's all been 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this to finish with you.","start":530.66504,"end":532.265,"sentiment":"neutral","sentiment_score":0.024648065368334453},{"text":"I just wanna do one more.","start":532.265,"end":533.645,"sentiment":"neutral","sentiment_score":0.015553961818416914},{"text":"Okay.","start":535.84,"end":536.16003,"sentiment":"neutral","sentiment_score":0.024640902876853943},{"text":"But I am gonna do something before we hang up","start":536.16003,"end":538.74,"sentiment":"neutral","sentiment_score":0.009723788499832154}],"sentiment":"neutral","sentiment_score":0.016809044119257193,"channel":0,"num_words":26,"start":530.66504,"end":538.74},{"sentences":[{"text":"Yes.","start":539.14496,"end":539.64496,"sentiment":"neutral","sentiment_score":0.08156826347112656}],"sentiment":"neutral","sentiment_score":0.08156826347112656,"channel":1,"num_words":1,"start":539.14496,"end":539.64496},{"sentences":[{"text":"and see if that 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air, so it it can be reliable as it just can't be reliable.","start":591.265,"end":596.36005,"sentiment":"neutral","sentiment_score":0.32653963408972086},{"text":"So there's a a fifty fifty thing with the Wi Fi.","start":596.36005,"end":599.48004,"sentiment":"neutral","sentiment_score":0.3001418506557291},{"text":"But if you got a a hard cable from your from your router to your PC, you're gonna get a 100% better reception.","start":599.48004,"end":609.525,"sentiment":"positive","sentiment_score":0.40420059794964996},{"text":"Okay.","start":610.305,"end":610.705,"sentiment":"neutral","sentiment_score":0.12000925093889236},{"text":"I just can you send me a tell me what router you have?","start":610.705,"end":614.645,"sentiment":"neutral","sentiment_score":0.03278844431042671}],"sentiment":"neutral","sentiment_score":0.2887863609661807,"channel":0,"num_words":67,"start":591.265,"end":614.645},{"sentences":[{"text":"And you you don't have 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have?","start":650.28503,"end":651.80505,"sentiment":"neutral","sentiment_score":-0.02172718367849787},{"text":"Do you know?","start":651.80505,"end":652.54504,"sentiment":"neutral","sentiment_score":-0.01126940455287695}],"sentiment":"neutral","sentiment_score":-0.019643078744411468,"channel":0,"num_words":10,"start":650.04504,"end":652.54504},{"sentences":[{"text":"It's called the Acha a x 53.","start":652.705,"end":655.23004,"sentiment":"neutral","sentiment_score":0.009859466393079077}],"sentiment":"neutral","sentiment_score":0.009859466393079077,"channel":1,"num_words":7,"start":652.705,"end":655.23004},{"sentences":[{"text":"The Archer.","start":656.16,"end":656.8,"sentiment":"neutral","sentiment_score":0.014040895737707615},{"text":"Is that oh, okay.","start":656.8,"end":659.51996,"sentiment":"neutral","sentiment_score":0.024934550747275352},{"text":"Can you if you have a look underneath the Archer, there should be an IP address 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is.","start":889.845,"end":891.925,"sentiment":"neutral","sentiment_score":-0.12892894260585308},{"text":"Otherwise, it's 12345678.","start":891.925,"end":894.58496,"sentiment":"neutral","sentiment_score":-0.04894431680440903}],"sentiment":"neutral","sentiment_score":-0.10711495375091379,"channel":0,"num_words":11,"start":889.845,"end":894.58496},{"sentences":[{"text":"Alright.","start":895.875,"end":896.355,"sentiment":"neutral","sentiment_score":-0.0006798052927479148},{"text":"See, I'm looking for that one.","start":896.355,"end":898.615,"sentiment":"neutral","sentiment_score":-0.0036927543114870787},{"text":"Let me check.","start":902.92,"end":903.74,"sentiment":"neutral","sentiment_score":0.0009706759204467138},{"text":"The faucet from the back of it, is it?","start":908.2,"end":910.3,"sentiment":"neutral","sentiment_score":-0.012421740115516715}],"sentiment":"neutral","sentiment_score":-0.006932629707367404,"channel":1,"num_words":19,"start":895.875,"end":910.3},{"sentences":[{"text":"No.","start":910.62,"end":910.94,"sentiment":"neutral","sentiment_score":-0.18600839376449585},{"text":"I haven't looked at it.","start":910.94,"end":911.66003,"sentiment":"neutral","sentiment_score":-0.17276173532009126},{"text":"I don't see it on the on the sticker.","start":911.66003,"end":913.60004,"sentiment":"neutral","sentiment_score":-0.16387838125228882}],"sentiment":"neutral","sentiment_score":-0.1683148334423701,"channel":0,"num_words":15,"start":910.62,"end":913.60004},{"sentences":[{"text":"No.","start":914.565,"end":914.885,"sentiment":"neutral","sentiment_score":-0.17302259802818298},{"text":"It's only the wireless password.","start":914.885,"end":916.265,"sentiment":"neutral","sentiment_score":-0.11632116585969925}],"sentiment":"neutral","sentiment_score":-0.12577140455444655,"channel":1,"num_words":6,"start":914.565,"end":916.265},{"sentences":[{"text":"Unless it's the same as the wireless.","start":916.96497,"end":918.82495,"sentiment":"neutral","sentiment_score":-0.17950555788619177},{"text":"Nope.","start":919.045,"end":919.545,"sentiment":"neutral","sentiment_score":-0.2711164355278015},{"text":"When you set up this router it's not one of our routers.","start":919.925,"end":923.38495,"sentiment":"neutral","sentiment_score":-0.28840774670243263},{"text":"You would've they would've asked you to create a password or something like that.","start":925.52496,"end":929.06494,"sentiment":"neutral","sentiment_score":-0.2575773756418909}],"sentiment":"neutral","sentiment_score":-0.25278328118078847,"channel":0,"num_words":34,"start":916.96497,"end":929.06494},{"sentences":[{"text":"Yeah.","start":929.86,"end":930.02,"sentiment":"neutral","sentiment_score":-0.09540772438049316},{"text":"Because I have deposits to my Wi Fi.","start":930.02,"end":932.36,"sentiment":"neutral","sentiment_score":-0.15127237886190414},{"text":"So that wouldn't be it.","start":932.98004,"end":934.28,"sentiment":"neutral","sentiment_score":-0.14982850253582}],"sentiment":"neutral","sentiment_score":-0.1467663762824876,"channel":1,"num_words":14,"start":929.86,"end":934.28},{"sentences":[{"text":"Well well, hang on.","start":933.82,"end":934.94,"sentiment":"neutral","sentiment_score":0.008462962694466114},{"text":"Let's just try I'll try this one first.","start":934.94,"end":937.04,"sentiment":"neutral","sentiment_score":0.015022119507193565},{"text":"No.","start":938.14,"end":938.46,"sentiment":"neutral","sentiment_score":-0.08051786571741104}],"sentiment":"neutral","sentiment_score":0.005654687778307841,"channel":0,"num_words":13,"start":933.82,"end":938.46},{"sentences":[{"text":"Uh-huh.","start":938.26,"end":938.76,"sentiment":"neutral","sentiment_score":-0.08227105438709259}],"sentiment":"neutral","sentiment_score":-0.08227105438709259,"channel":1,"num_words":1,"start":938.26,"end":938.76},{"sentences":[{"text":"So we still got seven attempts.","start":938.46,"end":941.12,"sentiment":"neutral","sentiment_score":-0.06174891317884127}],"sentiment":"neutral","sentiment_score":-0.06174891317884127,"channel":0,"num_words":6,"start":938.46,"end":941.12},{"sentences":[{"text":"Yeah.","start":941.635,"end":941.795,"sentiment":"neutral","sentiment_score":0.017866339534521103},{"text":"Well","start":941.795,"end":942.195,"sentiment":"neutral","sentiment_score":0.012549281120300291}],"sentiment":"neutral","sentiment_score":0.015207810327410698,"channel":1,"num_words":2,"start":941.635,"end":942.195},{"sentences":[{"text":"And, well, I'll just put in the Wi Fi one there, which is 1308.","start":941.82,"end":945.68,"sentiment":"neutral","sentiment_score":0.003850461748827781}],"sentiment":"neutral","sentiment_score":0.003850461748827781,"channel":0,"num_words":14,"start":941.82,"end":945.68},{"sentences":[{"text":"mhmm.","start":946.275,"end":946.775,"sentiment":"neutral","sentiment_score":-0.0057350099086761475}],"sentiment":"neutral","sentiment_score":-0.0057350099086761475,"channel":1,"num_words":1,"start":946.275,"end":946.775},{"sentences":[{"text":"13081577.","start":947.555,"end":951.095,"sentiment":"neutral","sentiment_score":-0.006553483195602894},{"text":"No.","start":956.595,"end":956.755,"sentiment":"neutral","sentiment_score":-0.14748932421207428},{"text":"It's not that one either.","start":956.755,"end":958.055,"sentiment":"neutral","sentiment_score":-0.2244299352169037}],"sentiment":"neutral","sentiment_score":-0.1823132119274565,"channel":0,"num_words":7,"start":947.555,"end":958.055},{"sentences":[{"text":"Where's any possible?","start":959.03,"end":960.17004,"sentiment":"neutral","sentiment_score":-0.08901083717743556},{"text":"Let me look.","start":960.39,"end":962.33,"sentiment":"neutral","sentiment_score":-0.030954085290431976}],"sentiment":"neutral","sentiment_score":-0.05998246123393377,"channel":1,"num_words":6,"start":959.03,"end":962.33},{"sentences":[{"text":"Now if we do that, it's gonna disable the whole router.","start":965.69995,"end":969.8,"sentiment":"neutral","sentiment_score":-0.07805523479526694}],"sentiment":"neutral","sentiment_score":-0.07805523479526694,"channel":0,"num_words":11,"start":965.69995,"end":969.8},{"sentences":[{"text":"The local password.","start":970.775,"end":971.995,"sentiment":"neutral","sentiment_score":-0.059730137387911476}],"sentiment":"neutral","sentiment_score":-0.059730137387911476,"channel":1,"num_words":3,"start":970.775,"end":971.995},{"sentences":[{"text":"Yeah.","start":972.985,"end":973.305,"sentiment":"neutral","sentiment_score":-0.008842142298817635},{"text":"Local password.","start":973.305,"end":974.105,"sentiment":"neutral","sentiment_score":-0.030815880745649338},{"text":"What's that?","start":974.105,"end":974.845,"sentiment":"neutral","sentiment_score":-0.022336333990097046}],"sentiment":"neutral","sentiment_score":-0.02302931435406208,"channel":0,"num_words":5,"start":972.985,"end":974.845},{"sentences":[{"text":"I'm not trying to think what's the local password?","start":975.735,"end":978.715,"sentiment":"neutral","sentiment_score":-0.0808539597524537}],"sentiment":"neutral","sentiment_score":-0.0808539597524537,"channel":1,"num_words":9,"start":975.735,"end":978.715},{"sentences":[{"text":"Maybe the local password for the router.","start":979.945,"end":982.045,"sentiment":"neutral","sentiment_score":-0.06569869390555791},{"text":"Sorry.","start":983.625,"end":984.125,"sentiment":"neutral","sentiment_score":-0.11826278269290924}],"sentiment":"neutral","sentiment_score":-0.07226920500397682,"channel":0,"num_words":8,"start":979.945,"end":984.125},{"sentences":[{"text":"I've not googled all this stuff.","start":987.35004,"end":989.05,"sentiment":"neutral","sentiment_score":-0.13473727305730185}],"sentiment":"neutral","sentiment_score":-0.13473727305730185,"channel":1,"num_words":6,"start":987.35004,"end":989.05},{"sentences":[{"text":"Okay.","start":989.03,"end":989.35004,"sentiment":"neutral","sentiment_score":-0.00556393526494503},{"text":"So default access, we got that.","start":989.35004,"end":991.37,"sentiment":"neutral","sentiment_score":0.01434282741198937},{"text":"So the model, serial number, MAC, wireless PIN.","start":996.55,"end":1002.515,"sentiment":"neutral","sentiment_score":0.013729692727793008},{"text":"Let me just check something here.","start":1007.615,"end":1009.555,"sentiment":"neutral","sentiment_score":0.020600177968541782},{"text":"Okay.","start":1015.7,"end":1015.94,"sentiment":"neutral","sentiment_score":0.04104634374380112}],"sentiment":"neutral","sentiment_score":0.016135362844744868,"channel":0,"num_words":22,"start":989.03,"end":1015.94},{"sentences":[{"text":"So you've got the Wi Fi name LCOnLease.","start":1015.94,"end":1021.3,"sentiment":"neutral","sentiment_score":0.03946346929296851},{"text":"Right?","start":1021.3,"end":1021.8,"sentiment":"neutral","sentiment_score":0.033518992364406586}],"sentiment":"neutral","sentiment_score":0.03880297185646163,"channel":0,"num_words":9,"start":1015.94,"end":1021.8},{"sentences":[{"text":"Yeah.","start":1022.36,"end":1022.84,"sentiment":"neutral","sentiment_score":0.03742852807044983},{"text":"LeaseOnLease.","start":1022.84,"end":1023.585,"sentiment":"neutral","sentiment_score":0.031569648534059525}],"sentiment":"neutral","sentiment_score":0.03449908830225468,"channel":1,"num_words":2,"start":1022.36,"end":1023.585},{"sentences":[{"text":"Yeah.","start":1024.26,"end":1024.74,"sentiment":"neutral","sentiment_score":0.026162177324295044},{"text":"What password did you use for that one?","start":1024.74,"end":1026.84,"sentiment":"neutral","sentiment_score":0.007006065105088055}],"sentiment":"neutral","sentiment_score":0.009134522018333277,"channel":0,"num_words":9,"start":1024.26,"end":1026.84},{"sentences":[{"text":"Oh, that's Torchic1.","start":1027.8251,"end":1029.605,"sentiment":"neutral","sentiment_score":0.015769807311395805},{"text":"Torchic1.","start":1031.745,"end":1032.805,"sentiment":"neutral","sentiment_score":0.007315276190638542},{"text":"It's a it's T.","start":1032.9451,"end":1035.125,"sentiment":"neutral","sentiment_score":-0.00030750560108572245}],"sentiment":"neutral","sentiment_score":0.006674334465060383,"channel":1,"num_words":8,"start":1027.8251,"end":1035.125},{"sentences":[{"text":"Sorry?","start":1035.885,"end":1036.2051,"sentiment":"neutral","sentiment_score":-0.014922739937901495},{"text":"Capital oh, you wanna write it in?","start":1036.2051,"end":1038.145,"sentiment":"neutral","sentiment_score":-0.01786510193986552}],"sentiment":"neutral","sentiment_score":-0.017497306689620018,"channel":0,"num_words":8,"start":1035.885,"end":1038.145},{"sentences":[{"text":"Yeah.","start":1038.48,"end":1038.6799,"sentiment":"neutral","sentiment_score":0.010215352289378645},{"text":"So that's yeah.","start":1038.6799,"end":1044.5599,"sentiment":"neutral","sentiment_score":0.01590544419984023},{"text":"Look for that.","start":1044.5599,"end":1045.46,"sentiment":"neutral","sentiment_score":0.008954762170712153},{"text":"No.","start":1047.76,"end":1048.245,"sentiment":"neutral","sentiment_score":-0.12701237201690674}],"sentiment":"neutral","sentiment_score":-0.005277050076983869,"channel":1,"num_words":8,"start":1038.48,"end":1048.245},{"sentences":[{"text":"No.","start":1047.94,"end":1048.34,"sentiment":"neutral","sentiment_score":-0.17248892784118652},{"text":"That's not it.","start":1048.34,"end":1049.22,"sentiment":"neutral","sentiment_score":-0.1826501190662384},{"text":"How did you get Torchic?","start":1049.22,"end":1050.52,"sentiment":"neutral","sentiment_score":-0.0024617858231067657}],"sentiment":"neutral","sentiment_score":-0.08141646823949283,"channel":0,"num_words":9,"start":1047.94,"end":1050.52},{"sentences":[{"text":"The Pokemon.","start":1052.005,"end":1052.745,"sentiment":"neutral","sentiment_score":0.046137748286128044}],"sentiment":"neutral","sentiment_score":0.046137748286128044,"channel":1,"num_words":2,"start":1052.005,"end":1052.745},{"sentences":[{"text":"Alright.","start":1055.9751,"end":1056.4551,"sentiment":"neutral","sentiment_score":0.21529382467269895},{"text":"That's cool.","start":1056.4551,"end":1057.275,"sentiment":"positive","sentiment_score":0.34870049357414246},{"text":"Alright.","start":1057.415,"end":1057.7351,"sentiment":"neutral","sentiment_score":0.0871114730834961},{"text":"So we don't have the password, so I can't log in.","start":1057.7351,"end":1060.3151,"sentiment":"neutral","sentiment_score":-0.22511230951005762},{"text":"No.","start":1060.775,"end":1061.015,"sentiment":"neutral","sentiment_score":-0.24560117721557617}],"sentiment":"neutral","sentiment_score":-0.10762689355760813,"channel":0,"num_words":16,"start":1055.9751,"end":1061.015},{"sentences":[{"text":"I mean, it's not it's not a issue.","start":1061.015,"end":1063.515,"sentiment":"neutral","sentiment_score":-0.1804098878055811},{"text":"I just wanna know how old this router is.","start":1064.8551,"end":1067.515,"sentiment":"neutral","sentiment_score":-0.17778616895278296}],"sentiment":"neutral","sentiment_score":-0.17902086017762914,"channel":0,"num_words":17,"start":1061.015,"end":1067.515},{"sentences":[{"text":"Oh, it's new.","start":1067.76,"end":1068.72,"sentiment":"neutral","sentiment_score":-0.031476294000943504},{"text":"I got this because I only moved into this place about, like, four months ago, and I got it.","start":1068.72,"end":1073.46,"sentiment":"neutral","sentiment_score":0.019677718807207912},{"text":"I got the Wi Fi.","start":1073.52,"end":1074.72,"sentiment":"neutral","sentiment_score":0.07350545227527619},{"text":"Oh, I got the Internet.","start":1074.72,"end":1075.86,"sentiment":"neutral","sentiment_score":0.05028567686676979}],"sentiment":"neutral","sentiment_score":0.028075106907635927,"channel":1,"num_words":32,"start":1067.76,"end":1075.86},{"sentences":[{"text":"Okay.","start":1076.1599,"end":1076.6599,"sentiment":"neutral","sentiment_score":0.049815498292446136},{"text":"Alright.","start":1077.52,"end":1077.84,"sentiment":"neutral","sentiment_score":0.023883812129497528},{"text":"So let let me just check something.","start":1077.84,"end":1079.5399,"sentiment":"neutral","sentiment_score":0.02268361526408366},{"text":"So let me go pay.","start":1084.615,"end":1085.995,"sentiment":"neutral","sentiment_score":0.010526955313980579},{"text":"Half the $9.09 9.","start":1087.495,"end":1088.935,"sentiment":"neutral","sentiment_score":0.007414054940454662}],"sentiment":"neutral","sentiment_score":0.017487534089013934,"channel":0,"num_words":18,"start":1076.1599,"end":1088.935},{"sentences":[{"text":"Alright.","start":1088.935,"end":1089.435,"sentiment":"neutral","sentiment_score":0.05939509719610214},{"text":"I'm gonna what I'm gonna do is I'm gonna reset the whole I mean, I don't think it's gonna make make any difference, but I'm gonna try anyway and see if it does.","start":1089.9751,"end":1099.2,"sentiment":"neutral","sentiment_score":-0.03166985825042833}],"sentiment":"neutral","sentiment_score":-0.028991477207883316,"channel":0,"num_words":34,"start":1088.935,"end":1099.2},{"sentences":[{"text":"Yes.","start":1100.01,"end":1100.51,"sentiment":"neutral","sentiment_score":0.07368126511573792}],"sentiment":"neutral","sentiment_score":0.07368126511573792,"channel":1,"num_words":1,"start":1100.01,"end":1100.51},{"sentences":[{"text":"Okay.","start":1100.62,"end":1101.0199,"sentiment":"neutral","sentiment_score":0.0733262300491333},{"text":"Let's have a look at this.","start":1101.0199,"end":1102.5399,"sentiment":"neutral","sentiment_score":0.07526347289482753},{"text":"We've got this one.","start":1102.5399,"end":1104.24,"sentiment":"neutral","sentiment_score":0.08046337403357029},{"text":"Copy page.","start":1105.82,"end":1106.96,"sentiment":"neutral","sentiment_score":0.03131743334233761},{"text":"And we've got put the password here.","start":1109.3551,"end":1111.935,"sentiment":"neutral","sentiment_score":0.04867770416396005}],"sentiment":"neutral","sentiment_score":0.06250696796923876,"channel":0,"num_words":20,"start":1100.62,"end":1111.935},{"sentences":[{"text":"Copy paste.","start":1115.435,"end":1117.375,"sentiment":"neutral","sentiment_score":0.01993626356124878},{"text":"Now can I just put you on hold?","start":1117.8351,"end":1119.1951,"sentiment":"neutral","sentiment_score":0.03337158216163516},{"text":"Is that alright?","start":1119.1951,"end":1119.935,"sentiment":"neutral","sentiment_score":0.04667534679174423},{"text":"Okay.","start":1121.1151,"end":1121.435,"sentiment":"neutral","sentiment_score":0.15476220846176147},{"text":"Thanks.","start":1121.435,"end":1121.935,"sentiment":"positive","sentiment_score":0.39922940731048584}],"sentiment":"neutral","sentiment_score":0.06672418937087059,"channel":0,"num_words":15,"start":1115.435,"end":1121.935},{"sentences":[{"text":"I'm back.","start":1206.54,"end":1206.86,"sentiment":"neutral","sentiment_score":0.22118496894836426},{"text":"I've got you on loudspeaker.","start":1206.86,"end":1208.16,"sentiment":"neutral","sentiment_score":0.13438617140054704},{"text":"Is that alright?","start":1208.3,"end":1209.015,"sentiment":"neutral","sentiment_score":0.12826065719127655}],"sentiment":"neutral","sentiment_score":0.14990827664732934,"channel":0,"num_words":10,"start":1206.54,"end":1209.015},{"sentences":[{"text":"Yeah.","start":1209.2201,"end":1209.4601,"sentiment":"neutral","sentiment_score":0.21651530265808103},{"text":"Easy.","start":1209.4601,"end":1209.7001,"sentiment":"neutral","sentiment_score":0.2830546200275421},{"text":"I have to go.","start":1209.7001,"end":1210.52,"sentiment":"neutral","sentiment_score":0.15118685364723206}],"sentiment":"neutral","sentiment_score":0.18405288954575857,"channel":1,"num_words":6,"start":1209.2201,"end":1210.52},{"sentences":[{"text":"I'm just checking all the back 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Networks.","start":1221.1901,"end":1222.01,"sentiment":"neutral","sentiment_score":0.11089707165956497},{"text":"Okay.","start":1224.31,"end":1224.79,"sentiment":"neutral","sentiment_score":0.07446010410785675},{"text":"So I'm just gonna confirm the address as Unit G 22181 Southern And Crescent.","start":1224.79,"end":1233.37,"sentiment":"neutral","sentiment_score":0.0624494164117745}],"sentiment":"neutral","sentiment_score":0.0885226059705019,"channel":0,"num_words":20,"start":1219.895,"end":1233.37},{"sentences":[{"text":"J twenty two one eight one seven.","start":1235.3099,"end":1237.07,"sentiment":"neutral","sentiment_score":0.017758419205035483},{"text":"Yep.","start":1237.07,"end":1237.3099,"sentiment":"neutral","sentiment_score":0.10187368094921112},{"text":"That's me.","start":1237.3099,"end":1237.97,"sentiment":"neutral","sentiment_score":0.10669161379337312}],"sentiment":"neutral","sentiment_score":0.04395658429712057,"channel":1,"num_words":10,"start":1235.3099,"end":1237.97},{"sentences":[{"text":"Okay.","start":1238.125,"end":1238.625,"sentiment":"neutral","sentiment_score":0.12758706510066986},{"text":"I've got it.","start":1240.605,"end":1241.3251,"sentiment":"neutral","sentiment_score":0.12478118886550267},{"text":"Double check.","start":1241.3251,"end":1242.525,"sentiment":"neutral","sentiment_score":0.10647069290280342},{"text":"Okay.","start":1242.525,"end":1243.025,"sentiment":"neutral","sentiment_score":0.1485639363527298},{"text":"Alright.","start":1243.5651,"end":1243.9651,"sentiment":"neutral","sentiment_score":0.27486369013786316}],"sentiment":"neutral","sentiment_score":0.1422874554991722,"channel":0,"num_words":8,"start":1238.125,"end":1243.9651},{"sentences":[{"text":"Thanks.","start":1243.9651,"end":1244.4651,"sentiment":"positive","sentiment_score":0.4301090538501739},{"text":"Elise Phillips.","start":1246.525,"end":1247.78,"sentiment":"neutral","sentiment_score":0.22073151171207428},{"text":"So you got a a white box on the wall.","start":1247.92,"end":1249.8401,"sentiment":"neutral","sentiment_score":0.10562242418527604},{"text":"Yeah?","start":1249.8401,"end":1250.3401,"sentiment":"neutral","sentiment_score":0.07278245687484741}],"sentiment":"neutral","sentiment_score":0.14289848400013788,"channel":0,"num_words":14,"start":1243.9651,"end":1250.3401},{"sentences":[{"text":"Yep.","start":1250.6699,"end":1250.985,"sentiment":"neutral","sentiment_score":0.10028275102376938}],"sentiment":"neutral","sentiment_score":0.10028275102376938,"channel":1,"num_words":1,"start":1250.6699,"end":1250.985},{"sentences":[{"text":"Okay.","start":1251.68,"end":1251.92,"sentiment":"neutral","sentiment_score":0.18585294485092163},{"text":"Cool.","start":1251.92,"end":1252.42,"sentiment":"neutral","sentiment_score":0.2730637788772583},{"text":"Let me just check that.","start":1253.12,"end":1254.74,"sentiment":"neutral","sentiment_score":0.15963415801525116},{"text":"Service link.","start":1256.88,"end":1257.86,"sentiment":"neutral","sentiment_score":0.07293074578046799},{"text":"Yeah.","start":1260.24,"end":1260.48,"sentiment":"neutral","sentiment_score":0.20477083325386047}],"sentiment":"neutral","sentiment_score":0.1607719838619232,"channel":0,"num_words":10,"start":1251.68,"end":1260.48},{"sentences":[{"text":"Well, it's got the 500 boost $505,100, so that's all good.","start":1260.48,"end":1264.3049,"sentiment":"positive","sentiment_score":0.5077162384986877},{"text":"I'm just waiting for the Internet to to stop flowing.","start":1334.04,"end":1342.06,"sentiment":"neutral","sentiment_score":0.1421670451760292},{"text":"Yeah.","start":1348.435,"end":1348.675,"sentiment":"neutral","sentiment_score":0.03792357072234154},{"text":"So even though, like, I've got everything disconnected, there's still a flow going through it.","start":1348.675,"end":1353.415,"sentiment":"neutral","sentiment_score":-0.1083841567238172}],"sentiment":"neutral","sentiment_score":0.146451629597593,"channel":0,"num_words":37,"start":1260.48,"end":1353.415},{"sentences":[{"text":"Yeah.","start":1353.08,"end":1353.58,"sentiment":"neutral","sentiment_score":0.01738269254565239}],"sentiment":"neutral","sentiment_score":0.01738269254565239,"channel":1,"num_words":1,"start":1353.08,"end":1353.58},{"sentences":[{"text":"Can you on the back of the router","start":1354.755,"end":1356.6951,"sentiment":"neutral","sentiment_score":0.007498352788388729}],"sentiment":"neutral","sentiment_score":0.007498352788388729,"channel":0,"num_words":8,"start":1354.755,"end":1356.6951},{"sentences":[{"text":"Mhmm.","start":1359.0,"end":1359.5,"sentiment":"neutral","sentiment_score":0.0052770404145121574}],"sentiment":"neutral","sentiment_score":0.0052770404145121574,"channel":1,"num_words":1,"start":1359.0,"end":1359.5},{"sentences":[{"text":"back of the router, there is the little little black power cord.","start":1359.0751,"end":1363.16,"sentiment":"neutral","sentiment_score":-0.00007301902708907922}],"sentiment":"neutral","sentiment_score":-0.00007301902708907922,"channel":0,"num_words":12,"start":1359.0751,"end":1363.16},{"sentences":[{"text":"Yeah.","start":1364.1749,"end":1364.6749,"sentiment":"neutral","sentiment_score":0.03652285784482956}],"sentiment":"neutral","sentiment_score":0.03652285784482956,"channel":1,"num_words":1,"start":1364.1749,"end":1364.6749},{"sentences":[{"text":"Can you just pull that out, please?","start":1364.9,"end":1366.6,"sentiment":"neutral","sentiment_score":0.039874921419790814}],"sentiment":"neutral","sentiment_score":0.039874921419790814,"channel":0,"num_words":7,"start":1364.9,"end":1366.6},{"sentences":[{"text":"And do done.","start":1368.815,"end":1370.4349,"sentiment":"neutral","sentiment_score":0.05742340162396431}],"sentiment":"neutral","sentiment_score":0.05742340162396431,"channel":1,"num_words":3,"start":1368.815,"end":1370.4349},{"sentences":[{"text":"Pull that out.","start":1371.46,"end":1372.36,"sentiment":"neutral","sentiment_score":0.036165239910284676},{"text":"Okay.","start":1376.285,"end":1376.605,"sentiment":"neutral","sentiment_score":0.06775485724210739},{"text":"We're gonna leave that out for twenty minutes.","start":1376.605,"end":1381.265,"sentiment":"neutral","sentiment_score":0.03402304137125611},{"text":"Alright?","start":1382.765,"end":1383.245,"sentiment":"neutral","sentiment_score":0.06817920506000519},{"text":"So during those twenty minutes, it is 04:00 at twenty two or","start":1383.245,"end":1389.9,"sentiment":"neutral","sentiment_score":0.054195222444832325}],"sentiment":"neutral","sentiment_score":0.04667827129364013,"channel":0,"num_words":25,"start":1371.46,"end":1389.9},{"sentences":[{"text":"Mhmm.","start":1389.825,"end":1390.325,"sentiment":"neutral","sentiment_score":0.0400165393948555}],"sentiment":"neutral","sentiment_score":0.0400165393948555,"channel":1,"num_words":1,"start":1389.825,"end":1390.325},{"sentences":[{"text":"twenty five past four, I will give you a call, and then we'll just finalize everything.","start":1389.9,"end":1394.62,"sentiment":"neutral","sentiment_score":0.12307045538909733},{"text":"Is that okay?","start":1394.62,"end":1395.44,"sentiment":"neutral","sentiment_score":0.14139004796743393}],"sentiment":"neutral","sentiment_score":0.1259630226383084,"channel":0,"num_words":19,"start":1389.9,"end":1395.44},{"sentences":[{"text":"Sounds good to me.","start":1395.6649,"end":1396.8049,"sentiment":"positive","sentiment_score":0.8405439257621765}],"sentiment":"positive","sentiment_score":0.8405439257621765,"channel":1,"num_words":4,"start":1395.6649,"end":1396.8049},{"sentences":[{"text":"Alright.","start":1397.02,"end":1397.42,"sentiment":"positive","sentiment_score":0.3780193030834198},{"text":"So I'll talk to you soon.","start":1397.42,"end":1398.62,"sentiment":"neutral","sentiment_score":0.2507203320662181},{"text":"Alright?","start":1398.62,"end":1399.12,"sentiment":"neutral","sentiment_score":0.11686258763074876}],"sentiment":"neutral","sentiment_score":0.2499004853889346,"channel":0,"num_words":8,"start":1397.02,"end":1399.12},{"sentences":[{"text":"Alright.","start":1399.1849,"end":1399.4249,"sentiment":"neutral","sentiment_score":0.27933067083358765},{"text":"Thank you so much.","start":1399.4249,"end":1400.485,"sentiment":"positive","sentiment_score":0.7240538150072098}],"sentiment":"positive","sentiment_score":0.6351091861724854,"channel":1,"num_words":5,"start":1399.1849,"end":1400.485},{"sentences":[{"text":"No.","start":1400.3,"end":1400.54,"sentiment":"neutral","sentiment_score":0.026261858642101288},{"text":"You're welcome.","start":1400.54,"end":1401.1,"sentiment":"positive","sentiment_score":0.4371730387210846},{"text":"Thank you.","start":1401.1,"end":1401.5,"sentiment":"positive","sentiment_score":0.6286879777908325},{"text":"Bye.","start":1401.5,"end":1402.0,"sentiment":"neutral","sentiment_score":0.32477614283561707}],"sentiment":"positive","sentiment_score":0.4137933390835921,"channel":0,"num_words":6,"start":1400.3,"end":1402.0},{"sentences":[{"text":"Bye.","start":1402.1449,"end":1402.6449,"sentiment":"neutral","sentiment_score":-0.11786852777004242}],"sentiment":"neutral","sentiment_score":-0.11786852777004242,"channel":1,"num_words":1,"start":1402.1449,"end":1402.6449}]},"summary":{"result":"success","short":"The agent troubleshoots the customer's internet speed issue and suggests restarting the computer and checking server settings. The customer is advised against using a Wi Fi and is advised against it. The agent provides instructions for resetting the router and resetting the computer, but encounters internet connection issues and promises to call the customer back once resolved."},"intents":{"segments":[{"text":"My name is Elise. I'm just having a few issues with my Internet. It's kind of confusing. Wondering if you could help. Okay.","start_word":4,"end_word":26,"intents":[{"intent":"Request help","confidence_score":0.038641296}]},{"text":"So we're just updating just the bottom. So the game's already downloaded, but just an update where you'll see the bottom under updating bottom left. This one?","start_word":536,"end_word":562,"intents":[{"intent":"Update game","confidence_score":0.30788556}]},{"text":"And I normally just pause and play it and it, you know, speeds up, but it yeah. It's staying pretty pretty slow. Okay.","start_word":567,"end_word":589,"intents":[{"intent":"Pause and play game","confidence_score":0.014289999}]},{"text":"Can we stop the download and restart it? Yeah.","start_word":622,"end_word":630,"intents":[{"intent":"Start download","confidence_score":0.25920027}]},{"text":"Let's let me just I just need to check something. Hang on. Where are we?","start_word":703,"end_word":717,"intents":[{"intent":"Check site","confidence_score":0.010577715}]},{"text":"Do I get back to the other monitor?","start_word":783,"end_word":790,"intents":[{"intent":"Get back to other monitor","confidence_score":0.003990971}]},{"text":"I also found recently when they did the whole, I guess, change of the servers and everything and it was going via the via Adria at one point, my servers on this game have never gone back, and I've restarted everything. But I'm always putting entire servers in Southeast Asia.","start_word":880,"end_word":929,"intents":[{"intent":"Fix server issue","confidence_score":0.011459996}]},{"text":"It's called the Acha a x 53. The Archer.","start_word":1280,"end_word":1288,"intents":[{"intent":"Provide router information","confidence_score":0.0261027}]},{"text":"Just give me the phone of the whole sticker, not part of it, a whole lot of it. Yeah.","start_word":1481,"end_word":1499,"intents":[{"intent":"Provide phone number","confidence_score":0.31497407}]},{"text":"Whereabouts are you located? Sorry?","start_word":1523,"end_word":1527,"intents":[{"intent":"Provide location","confidence_score":0.3750115}]},{"text":"So that's a TP Link AX Gigabyte Wi Fi six. That's a Wi Fi6. There shouldn't be no issues. Do you have a password for that? I should. Give me a second. I haven't asked for it, so I normally use that. So you would've had to put it in when you first used it? Yeah.","start_word":1559,"end_word":1614,"intents":[{"intent":"Troubleshoot router usage","confidence_score":8.9561155e-7}]},{"text":"Do you have a password for that? I should.","start_word":1578,"end_word":1586,"intents":[{"intent":"Provide password","confidence_score":0.26157388},{"intent":"Confirm password","confidence_score":0.12525135}]},{"text":"Let's see if it autofilled I it. mean, I got a PIN number, but that's for your Wi Fi. Yeah.","start_word":1615,"end_word":1634,"intents":[{"intent":"Provide pin number","confidence_score":0.66573834}]},{"text":"when you when you set up the router, provision the router. Let me just try one in case we've given you one of our one. Mhmm.","start_word":1669,"end_word":1694,"intents":[{"intent":"Provide router configuration","confidence_score":0.15134141}]},{"text":"So the model, serial number, MAC, wireless PIN. Let me just check something here. Okay. So you've got the Wi Fi name LCOnLease. Right?","start_word":1907,"end_word":1930,"intents":[{"intent":"Find router details","confidence_score":0.000244197}]},{"text":"So let let me just check something. So let me go pay. Half the $9.09 9. Alright. I'm gonna what I'm gonna do is I'm gonna reset the whole I mean, I don't think it's gonna make make any difference, but I'm gonna try anyway and see if it does. Yes. Okay.","start_word":2045,"end_word":2096,"intents":[{"intent":"Check status","confidence_score":0.007980272}]},{"text":"I'm gonna what I'm gonna do is I'm gonna reset the whole I mean, I don't think it's gonna make make any difference, but I'm gonna try anyway and see if it does. Yes. Okay.","start_word":2061,"end_word":2095,"intents":[{"intent":"Reset router","confidence_score":0.0022255648}]},{"text":"So I'm just gonna confirm the address as Unit G 22181 Southern And Crescent.","start_word":2168,"end_word":2181,"intents":[{"intent":"Confirm address","confidence_score":0.5582812}]},{"text":"Can you on the back of the router Mhmm. back of the router, there is the little little black power cord. Yeah. Can you just pull that out, please? And do done.","start_word":2263,"end_word":2294,"intents":[{"intent":"Pull out power cord","confidence_score":0.22476047}]},{"text":"We're gonna leave that out for twenty minutes. Alright? So during those twenty minutes, it is 04:00 at twenty two or Mhmm. twenty five past four, I will give you a call, and then we'll just finalize everything. Is that okay?","start_word":2299,"end_word":2339,"intents":[{"intent":"Finalize everything","confidence_score":0.84883654}]}]},"sentiments":{"segments":[{"text":"Good afternoon, Nithya.","start_word":0,"end_word":2,"sentiment":"positive","sentiment_score":0.46275439858436584},{"text":"Hey. My name is Elise. I'm just having a few issues with my Internet.","start_word":3,"end_word":16,"sentiment":"neutral","sentiment_score":-0.07609366625547409},{"text":"It's kind of confusing.","start_word":17,"end_word":20,"sentiment":"negative","sentiment_score":-0.5082499980926514},{"text":"Wondering if you could help. Okay. Hang on a sec. The account holder's first name, please? Elise. How do you spell that? E l I s e. Elise. And that's Elise Phillips. Yeah? Yeah. That's the one. Okay. Your service is online. What seems to be the the problem? Well, I'm not quite sure. So I've done Internet speed test and everything seems fine, and I've rebooted the the router as well. But I'm Mhmm. currently trying to do I've checked by my tether by the router, and it says I've got eight kilobytes per second upload and download. And I'm currently trying to do a download, and it's working at it's it's a 192 megabyte download. It's been four hours downloading, so I'm going Okay. insane. What's what device are you using to download this? I'm on a PC. Okay. Is it well, the PC can give me a little bit more information. Is it a Windows 11? Then what sort of RAM is it? It was a gaming PC, so ultimately, I don't know the specs that well. So let me have a look. I don't know the exact I can try to get the specs up. But Well, I just does that PC have TeamViewer on it? thank you. Yeah. It's all one word. It's it's a support program that we use so we can log in to your PC and find out why it's doing that. I don't know if I can download it. Well, if you could download it, just download it for support purposes. Only just for support. Nothing else. It'll come Yes. up with a a nine digit ID code, then it'll come up with a password. Okay. Because that doesn't sound right. I mean, how heavy is the the the program you're trying to download? Do you know? Oh, well, it's all for games, but it's just odd because this download here, the TeamViewer, was, like, 38 megabytes down Yep.","start_word":21,"end_word":348,"sentiment":"neutral","sentiment_score":-0.0794114087049554},{"text":"in but the game is a 190 megabytes, and it just won't download.","start_word":349,"end_word":361,"sentiment":"negative","sentiment_score":-0.34377002716064453},{"text":"Okay. So it could be maybe your download capacity needs to be expanded or something like that. So the 10 TeamViewer, you already downloaded it. Right? Yeah. I've got I've got my ID and password. Okay. Okay. Let me just open it up from my end.","start_word":362,"end_word":407,"sentiment":"neutral","sentiment_score":-0.027992963790893555},{"text":"Thank you.","start_word":408,"end_word":409,"sentiment":"positive","sentiment_score":0.4695656299591065},{"text":"It just sounds like alright. What's the ID? ID is 96921 Yep. 658. Two one 7, was it? Yeah. 217658. Okay. It's just gonna ask me now for the password. The password will be all lowercase Yep. and numbers. Okay. What's the password? KForKiloYForYankeeDForDeltaKForKilo6 Sorry? sorry. Which would you last get? The fourth digit? Yep. So there's 6, the number. Number 6. Is it? Yep. Yep. JForJuliet1, Yep. and EForEcho. 1EFor okay. So it's 1234567 digits. That should be eight. So it's KYDK, Okay. Let's start again. KForKiloYForYankeeDForDelta. d for delta, KForKilo. Uh-huh. KForKilo, That's it. Yep. Then 6J1E. 6J1E. Was it? Yeah. Okay. There you go.","start_word":410,"end_word":516,"sentiment":"neutral","sentiment_score":0.009362242184579372},{"text":"Amazing.","start_word":517,"end_word":517,"sentiment":"positive","sentiment_score":0.37026017904281616},{"text":"Alright. I'm in. Now what what are you trying okay. You're trying to download this game. Right? Yeah. So we're just updating just the bottom. So the game's already downloaded, but just an update where you'll see the bottom under updating bottom left. This one? It's got the yeah. And I normally just pause and play it and it, you know, speeds up, but it yeah.","start_word":518,"end_word":583,"sentiment":"neutral","sentiment_score":-0.0012492230867571902},{"text":"It's staying pretty pretty slow.","start_word":584,"end_word":588,"sentiment":"negative","sentiment_score":-0.44377321004867554},{"text":"Okay. Initially, 98 to one ninety two. So January so this is gonna be it could be to me, it sounds like it might be a a problem with the with the site. Can we stop the download and restart it? Yeah. I've done it a few times. I've even shut down my computer. I've done a hard reset and all of those stuff. I've checked And half so it comes back to this. Because here, it's nothing's downloaded yet. yeah. No. It's it's just initializing. Yeah. Let's see. It's gonna have to do it. So that's it there. So you still got plenty of displays that's there. Yeah. And your Rams 32. Okay. Let's let me just I just need to check something. Hang on. Where are we? Hold on there. Come on. Oh, sorry. I've got two monitors. I wanna say I can pull it over. Yeah. What plan are you on? Let me have a look. You're on oh, yeah. One hundred forty. So Yeah. okay. See how that's slow? Yeah. That's been affected, but it shouldn't affect the download. It's been affected by this. So let's stop that. Let's go. Do I get back to the other monitor? Oh, let me oh, let me see. It doesn't matter. I could just open up another tab here. Right? No. I might be able to. Oh, no.","start_word":589,"end_word":817,"sentiment":"neutral","sentiment_score":-0.08278268575668335},{"text":"No.","start_word":818,"end_word":818,"sentiment":"negative","sentiment_score":-0.36338338255882263},{"text":"I've had cool. I think oh, it's down below here. Okay. So it's we went up to 60 when I stopped. Where were you in Australia? What what area? I'm in ACP. Oh, you're in Canberra. Okay.","start_word":819,"end_word":855,"sentiment":"neutral","sentiment_score":0.014187970274203533},{"text":"There should be no problems.","start_word":856,"end_word":860,"sentiment":"positive","sentiment_score":0.400093138217926},{"text":"Right? What I'm gonna do is I'm just gonna quickly change over and find a a Sydney. Sydney. Mhmm. I also found recently when they did the whole, I guess, change of the servers and everything and it was going via the via Adria at one point, my servers on this game have never gone back, and I've restarted everything. But I'm always putting entire servers in Southeast Asia. Even though, like, my That was that was a few months ago. Because what yeah. happened when we upgraded the IP transit, it really has nothing to do with I think the thing is here in Australia, because of this under age, 16 age thing that that's been happening, All these compliances have come out and all these red flags have come up. Yeah.","start_word":861,"end_word":993,"sentiment":"neutral","sentiment_score":-0.11408976465463638},{"text":"And that was a big issue a big issue here back then.","start_word":994,"end_word":1005,"sentiment":"negative","sentiment_score":-0.3486533761024475},{"text":"But since then, that's all been fixed. Yeah. I called because it was supposed to be fixed, and I did the whole restart and reboot of the modem so that it would, I guess, relocate it and be all fine after it was fixed. I just never did, and I'm still maybe it's just the game itself is bugging, but yeah. No. It shouldn't. Because I got I mean, I I got PlayStation. Yeah. I'll just wait for this to finish with you. I just wanna do one more. Okay. But I am gonna do something before we hang up Yes. and see if that helps. Okay. Okay. So you're using a Wi Fi. You're not using you can't put a direct cable to your PC, can you, from your router to your PC? I it's preferable not just because I get placement of it, but it isn't very far. Probably in total about two to three meters away from me.","start_word":1006,"end_word":1166,"sentiment":"neutral","sentiment_score":-0.06154294312000275},{"text":"Well, hardwire is a lot better than WiFi. Put it that way. Yeah. WiFi, Yeah.","start_word":1167,"end_word":1181,"sentiment":"positive","sentiment_score":0.42994368076324463},{"text":"it's run it's running through the air, so it it can be reliable as it just can't be reliable. So there's a a fifty fifty thing with the Wi Fi.","start_word":1182,"end_word":1211,"sentiment":"neutral","sentiment_score":0.3262678384780884},{"text":"But if you got a a hard cable from your from your router to your PC, you're gonna get a 100% better reception.","start_word":1212,"end_word":1234,"sentiment":"positive","sentiment_score":0.416304349899292},{"text":"Okay. I just can you send me a tell me what router you have? And you you don't have Chrome. Hang on a sec. I just got something at the door. Sorry about that. No. Yeah. What what router do you have? Do you know? It's called the Acha a x 53. The Archer. Is that oh, okay. Can you if you have a look underneath the Archer, there should be an IP address there. There's a sticker on it. Let me check. So I think it could be the router that yeah. It looks like it's this one here. Well, it looks Yeah. like I might start at the router that's no. coming It's out not of that one. Let's see if it's this one here. It's an x No. 3,000. Yep. Do you have, like, an IP address there or a a URL address? Like, TP Link or something like that, wifi.com or one nine two dot one six eight. There's two MSIDs. There's a t p dash link underscore c d d four. Yeah. And That's the then model. yeah. Then there's If I give you a mobile number, can you send the photo to it? sure again. Okay. 0403? One second. Yep. Because I gotta film this. I'm just hoping this is not the old AC router. Yeah. Just Yes. the old AC router. It's not a Wi Fi six, and then we've got an issue. 0403 Mhmm. 763 Seventy seven. 744. Just give me the phone of the whole sticker, not part of it, a whole lot of it. Yeah. How's the how's the weather up there?","start_word":1235,"end_word":1506,"sentiment":"neutral","sentiment_score":-0.01826545727603576},{"text":"Oh, that's quite warm. It's good. Oh, it's good. Good. Surprising for Canberra, but it's nice.","start_word":1507,"end_word":1522,"sentiment":"positive","sentiment_score":0.4866996109485626},{"text":"Whereabouts are you located? Sorry? Whereabouts are you located? Melbourne. Right near the beach. I'm on next to like. Oh, lakes are good. The lake lakes.","start_word":1523,"end_word":1548,"sentiment":"neutral","sentiment_score":0.10073111206293106},{"text":"They're nice.","start_word":1549,"end_word":1550,"sentiment":"positive","sentiment_score":0.4974336624145508},{"text":"Alright. Let me have a look. Right. Yeah. So that's a TP Link AX Gigabyte Wi Fi six. That's a Wi Fi6. There shouldn't be no issues. Do you have a password for that? I should. Give me a second. I haven't asked for it, so I normally use that. So you would've had to put it in when you first used it? Yeah. Let's see if it autofilled I it. mean, I got a PIN number, but that's for your Wi Fi. Yeah. And that should This should be it. be K. Okay. Well, Incorrect that one. That's password. No. That's that's not it. That'll be that's your pass that's your password for the credentials my Yeah. when you when you set up the router, provision the router. Let me just try one in case we've given you one of our one. Mhmm. And group password. Yeah. No. So we got a little tens. Let's No. see. I I don't know what the password is. Otherwise, it's 12345678. Alright. See, I'm looking for that one. Let me check. The faucet from the back of it, is it? No. I haven't looked at it. I don't see it on the on the sticker. No. It's only the wireless password. Unless it's the same as the wireless. Nope. When you set up this router it's not one of our routers. You would've they would've asked you to create a password or something like that. Yeah. Because I have deposits to my Wi Fi. So that wouldn't be it. Well well, hang on. Let's just try I'll try this one first. No. Uh-huh. So we still got seven attempts. Yeah. Well And, well, I'll just put in the Wi Fi one there, which is 1308. mhmm. 13081577. No. It's not that one either. Where's any possible? Let me look. Now if we do that, it's gonna disable the whole router. The local password. Yeah. Local password. What's that? I'm not trying to think what's the local password? Maybe the local password for the router. Sorry. I've not googled all this stuff. Okay. So default access, we got that. So the model, serial number, MAC, wireless PIN. Let me just check something here. Okay. So you've got the Wi Fi name LCOnLease. Right? Yeah. LeaseOnLease. Yeah. What password did you use for that one? Oh, that's Torchic1. Torchic1. It's a it's T. Sorry? Capital oh, you wanna write it in? Yeah. So that's yeah. Look for that. No. No. That's not it. How did you get Torchic? The Pokemon. Alright.","start_word":1551,"end_word":1977,"sentiment":"neutral","sentiment_score":-0.03986759969759602},{"text":"That's cool.","start_word":1978,"end_word":1979,"sentiment":"positive","sentiment_score":0.35496851801872253},{"text":"Alright. So we don't have the password, so I can't log in. No. I mean, it's not it's not a issue. I just wanna know how old this router is. Oh, it's new. I got this because I only moved into this place about, like, four months ago, and I got it. I got the Wi Fi. Oh, I got the Internet. Okay. Alright. So let let me just check something. So let me go pay. Half the $9.09 9. Alright. I'm gonna what I'm gonna do is I'm gonna reset the whole I mean, I don't think it's gonna make make any difference, but I'm gonna try anyway and see if it does. Yes. Okay. Let's have a look at this. We've got this one. Copy page. And we've got put the password here. Copy paste. Now can I just put you on hold? Is that alright? Okay.","start_word":1980,"end_word":2128,"sentiment":"neutral","sentiment_score":-0.025550121060203785},{"text":"Thanks.","start_word":2129,"end_word":2129,"sentiment":"positive","sentiment_score":0.39922940731048584},{"text":"I'm back. I've got you on loudspeaker. Is that alright? Yeah. Easy. I have to go. I'm just checking all the back end. I'm doing it now as we speak. Mhmm.","start_word":2130,"end_word":2160,"sentiment":"neutral","sentiment_score":0.13391417264938354},{"text":"Perfect.","start_word":2161,"end_word":2161,"sentiment":"positive","sentiment_score":0.36286771297454834},{"text":"Let's go here. Super Networks. Okay. So I'm just gonna confirm the address as Unit G 22181 Southern And Crescent. J twenty two one eight one seven. Yep. That's me. Okay. I've got it. Double check. Okay. Alright.","start_word":2162,"end_word":2199,"sentiment":"neutral","sentiment_score":0.10128945112228394},{"text":"Thanks.","start_word":2200,"end_word":2200,"sentiment":"positive","sentiment_score":0.4301090538501739},{"text":"Elise Phillips. So you got a a white box on the wall. Yeah? Yep. Okay. Cool. Let me just check that. Service link. Yeah.","start_word":2201,"end_word":2224,"sentiment":"neutral","sentiment_score":0.14468567073345184},{"text":"Well, it's got the 500 boost $505,100, so that's all good.","start_word":2225,"end_word":2235,"sentiment":"positive","sentiment_score":0.502906322479248},{"text":"I'm just waiting for the Internet to to stop flowing. Yeah. So even though, like, I've got everything disconnected, there's still a flow going through it. Yeah. Can you on the back of the router Mhmm. back of the router, there is the little little black power cord. Yeah. Can you just pull that out, please? And do done. Pull that out. Okay. We're gonna leave that out for twenty minutes. Alright? So during those twenty minutes, it is 04:00 at twenty two or Mhmm. twenty five past four, I will give you a call, and then we'll just finalize everything. Is that okay?","start_word":2236,"end_word":2339,"sentiment":"neutral","sentiment_score":0.03895465284585953},{"text":"Sounds good to me. Alright.","start_word":2340,"end_word":2344,"sentiment":"positive","sentiment_score":0.6552780866622925},{"text":"So I'll talk to you soon. Alright? Alright.","start_word":2345,"end_word":2352,"sentiment":"neutral","sentiment_score":0.2200164943933487},{"text":"Thank you so much.","start_word":2353,"end_word":2356,"sentiment":"positive","sentiment_score":0.7110509276390076},{"text":"No.","start_word":2357,"end_word":2357,"sentiment":"neutral","sentiment_score":0.026261858642101288},{"text":"You're welcome. Thank you.","start_word":2358,"end_word":2361,"sentiment":"positive","sentiment_score":0.5055096745491028},{"text":"Bye. Bye.","start_word":2362,"end_word":2363,"sentiment":"neutral","sentiment_score":0.23935547471046448}],"average":{"sentiment":"neutral","sentiment_score":-0.010335947304252774}}}}