{"metadata":{"transaction_key":"deprecated","request_id":"019e9546-2799-7ac3-afa2-02d8413471ca","sha256":"7f096d21c6501f1eeaca2c79141d8012eecb1ad571a5959dbeb3de6244e92bc7","created":"2026-06-05T00:54:24.678Z","duration":98.63994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":317,"output_tokens":70},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":346,"output_tokens":346},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":346,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good morning, Deepti. It's Ronald from Cloud Solution IT. How are you doing today? Okay. That's wonderful. Deepti, I hope you still remember the company because the last time that we touched base with you, it was September of last year. And, during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, deputy, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, PowerApps, and many more. And the reason for my call today, Deepti, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time this coming week, maybe on third or fourth week of this month. Uh-huh. Oh, yeah. Alright. Mid July. Yeah. Okay. I can call you back on mid July. Alright. Thank you, Daphne. Alright. Have a","confidence":0.9970703,"words":[{"word":"yeah","start":3.4399998,"end":3.84,"confidence":0.7885742,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.20675143599510193},{"word":"good","start":3.84,"end":4.0,"confidence":0.9970703,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.40298429131507874},{"word":"morning","start":4.0,"end":4.5,"confidence":0.7763672,"punctuated_word":"morning,","sentiment":"positive","sentiment_score":0.4176919460296631},{"word":"deepti","start":5.2,"end":5.68,"confidence":0.8446045,"punctuated_word":"Deepti.","sentiment":"positive","sentiment_score":0.40406978130340576},{"word":"it's","start":5.68,"end":6.18,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.3212873339653015},{"word":"ronald","start":6.72,"end":7.22,"confidence":0.9560547,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.25229591131210327},{"word":"from","start":7.2799997,"end":7.7799997,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.28489792346954346},{"word":"cloud","start":7.9199996,"end":8.32,"confidence":0.6430664,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.2478026747703552},{"word":"solution","start":8.32,"end":8.82,"confidence":0.94628906,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.25585222244262695},{"word":"it","start":8.88,"end":9.38,"confidence":0.9941406,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.22268672287464145},{"word":"how","start":10.08,"end":10.24,"confidence":0.984375,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.28703567385673523},{"word":"are","start":10.24,"end":10.4,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2792458236217499},{"word":"you","start":10.4,"end":10.48,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2718356251716614},{"word":"doing","start":10.48,"end":10.8,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.26875630021095276},{"word":"today","start":10.8,"end":11.3,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.2570129632949829},{"word":"okay","start":13.554999,"end":13.875,"confidence":0.9946289,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.5540481805801392},{"word":"that's","start":13.875,"end":14.195,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.8380510807037354},{"word":"wonderful","start":14.195,"end":14.695,"confidence":0.99853516,"punctuated_word":"wonderful.","sentiment":"positive","sentiment_score":0.7334643602371216},{"word":"deepti","start":15.715,"end":16.035,"confidence":0.67419434,"punctuated_word":"Deepti,","sentiment":"neutral","sentiment_score":0.3023662865161896},{"word":"i","start":16.035,"end":16.195,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2534884214401245},{"word":"hope","start":16.195,"end":16.355,"confidence":1.0,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.2162378579378128},{"word":"you","start":16.355,"end":16.515,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12913723289966583},{"word":"still","start":16.515,"end":16.835,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.08680480718612671},{"word":"remember","start":16.835,"end":17.314999,"confidence":0.99902344,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.1057727262377739},{"word":"the","start":17.314999,"end":17.474998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12615153193473816},{"word":"company","start":17.474998,"end":17.795,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.1803913712501526},{"word":"because","start":17.795,"end":18.195,"confidence":0.6972656,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.10970937460660934},{"word":"the","start":18.195,"end":18.355,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09523634612560272},{"word":"last","start":18.355,"end":18.595,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.06162741035223007},{"word":"time","start":18.595,"end":18.835,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.1044490411877632},{"word":"that","start":18.835,"end":19.154999,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.10159537941217422},{"word":"we","start":19.154999,"end":19.555,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.12912587821483612},{"word":"touched","start":19.555,"end":19.875,"confidence":0.53466797,"punctuated_word":"touched","sentiment":"neutral","sentiment_score":0.12222312390804292},{"word":"base","start":19.875,"end":20.195,"confidence":0.99316406,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.12830720841884613},{"word":"with","start":20.195,"end":20.355,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.11535901576280594},{"word":"you","start":20.355,"end":20.595,"confidence":0.9472656,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.12782394886016846},{"word":"it","start":20.595,"end":20.835,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07870694994926453},{"word":"was","start":20.835,"end":21.335,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.06711225211620331},{"word":"september","start":21.634998,"end":22.134998,"confidence":0.5126953,"punctuated_word":"September","sentiment":"neutral","sentiment_score":0.07231071591377258},{"word":"of","start":22.275,"end":22.355,"confidence":0.88427734,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0994994416832924},{"word":"last","start":22.355,"end":22.675,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.07055304944515228},{"word":"year","start":22.675,"end":23.175,"confidence":0.92749023,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.1154448539018631},{"word":"and","start":23.715,"end":24.195,"confidence":0.8527832,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.08091938495635986},{"word":"during","start":24.595,"end":24.914999,"confidence":1.0,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.06867718696594238},{"word":"that","start":24.914999,"end":25.235,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07536984980106354},{"word":"time","start":25.235,"end":25.555,"confidence":0.984375,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.06974144279956818},{"word":"i","start":25.555,"end":25.715,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10642525553703308},{"word":"was","start":25.715,"end":26.01,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.07643646001815796},{"word":"trying","start":26.17,"end":26.49,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.09327637404203416},{"word":"to","start":26.49,"end":26.81,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08994731307029724},{"word":"arrange","start":26.81,"end":27.210001,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.10395926982164384},{"word":"a","start":27.210001,"end":27.29,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11375662684440611},{"word":"meeting","start":27.29,"end":27.61,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.08686840534210205},{"word":"with","start":27.61,"end":27.85,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.09678318351507188},{"word":"you","start":27.85,"end":28.09,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15334400534629822},{"word":"together","start":28.09,"end":28.57,"confidence":0.89746094,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.10972250252962112},{"word":"with","start":28.57,"end":28.73,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.12169807404279707},{"word":"my","start":28.73,"end":29.130001,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.16418084502220154},{"word":"cto","start":29.130001,"end":29.630001,"confidence":0.99332684,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.1327754110097885},{"word":"mister","start":30.33,"end":30.83,"confidence":0.98583984,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.1340961456298828},{"word":"bajit","start":30.970001,"end":31.470001,"confidence":0.65185547,"punctuated_word":"Bajit","sentiment":"neutral","sentiment_score":0.11064953356981276},{"word":"singh","start":31.53,"end":32.010002,"confidence":0.8823242,"punctuated_word":"Singh,","sentiment":"neutral","sentiment_score":0.14014367759227753},{"word":"to","start":32.010002,"end":32.33,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1364535242319107},{"word":"introduce","start":32.33,"end":32.83,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.10203104466199876},{"word":"our","start":32.89,"end":33.13,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.1332477182149887},{"word":"company","start":33.13,"end":33.45,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.1341865062713623},{"word":"and","start":33.45,"end":33.61,"confidence":0.96875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.17778658866882324},{"word":"our","start":33.61,"end":33.85,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.13166774809360504},{"word":"services","start":33.85,"end":34.35,"confidence":1.0,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.11674974858760834},{"word":"name","start":35.29,"end":35.53,"confidence":0.9707031,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":0.09497536718845367},{"word":"of","start":35.53,"end":35.69,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.07670760899782181},{"word":"the","start":35.69,"end":35.85,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08255752921104431},{"word":"company","start":35.85,"end":36.25,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.08544906228780746},{"word":"again","start":36.25,"end":36.489998,"confidence":0.64941406,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.10566682368516922},{"word":"deputy","start":36.489998,"end":36.89,"confidence":0.49365234,"punctuated_word":"deputy,","sentiment":"neutral","sentiment_score":0.12028664350509644},{"word":"it's","start":36.89,"end":37.21,"confidence":0.9538574,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.12389230728149414},{"word":"cloud","start":37.21,"end":37.61,"confidence":0.60253906,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.10564109683036804},{"word":"solution","start":37.61,"end":38.09,"confidence":0.98291016,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.10750563442707062},{"word":"it","start":38.09,"end":38.59,"confidence":0.9880371,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.09853435307741164},{"word":"we","start":39.555,"end":39.715,"confidence":0.97265625,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.10178523510694504},{"word":"are","start":39.715,"end":40.035,"confidence":0.9921875,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.08831416070461273},{"word":"a","start":40.035,"end":40.535,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10364578664302826},{"word":"managed","start":40.595,"end":40.995,"confidence":0.9165039,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":0.13220395147800446},{"word":"service","start":40.995,"end":41.395,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.07217972725629807},{"word":"provider","start":41.395,"end":41.895,"confidence":0.99609375,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":0.09487533569335938},{"word":"we","start":42.275,"end":42.515,"confidence":0.9941406,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.09263654053211212},{"word":"are","start":42.515,"end":42.595,"confidence":0.99609375,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.08929644525051117},{"word":"also","start":42.595,"end":42.995,"confidence":0.9980469,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.08442278951406479},{"word":"microsoft","start":42.995,"end":43.475002,"confidence":0.890625,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":0.11009931564331056},{"word":"trusted","start":43.475002,"end":43.875,"confidence":0.984375,"punctuated_word":"trusted","sentiment":"neutral","sentiment_score":0.11473777145147324},{"word":"partner","start":43.875,"end":44.375,"confidence":1.0,"punctuated_word":"partner","sentiment":"neutral","sentiment_score":0.12649182975292206},{"word":"providing","start":44.995003,"end":45.475,"confidence":0.67626953,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":0.10795058310031892},{"word":"services","start":45.475,"end":45.975,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.09326931089162828},{"word":"for","start":46.115,"end":46.515,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.12641315162181854},{"word":"cloud","start":46.515,"end":46.995,"confidence":0.90625,"punctuated_word":"cloud","sentiment":"neutral","sentiment_score":0.12080655246973038},{"word":"solutions","start":46.995,"end":47.495,"confidence":0.77368164,"punctuated_word":"solutions,","sentiment":"neutral","sentiment_score":0.11627444624900818},{"word":"cybersecurity","start":47.795002,"end":48.295002,"confidence":0.890625,"punctuated_word":"cybersecurity,","sentiment":"neutral","sentiment_score":0.09206523001194},{"word":"backup","start":49.475,"end":49.875,"confidence":0.9667969,"punctuated_word":"backup","sentiment":"neutral","sentiment_score":0.08567870408296585},{"word":"and","start":49.875,"end":50.115,"confidence":0.88720703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09628498554229736},{"word":"recovery","start":50.115,"end":50.615,"confidence":0.98046875,"punctuated_word":"recovery,","sentiment":"neutral","sentiment_score":0.11521267145872116},{"word":"sharepoint","start":50.755,"end":51.255,"confidence":0.9794922,"punctuated_word":"SharePoint,","sentiment":"neutral","sentiment_score":0.114982470870018},{"word":"manage","start":51.875,"end":52.355,"confidence":0.7531738,"punctuated_word":"Manage","sentiment":"neutral","sentiment_score":0.10373514145612717},{"word":"three","start":52.355,"end":52.595,"confidence":0.99609375,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.08848772943019867},{"word":"six","start":52.595,"end":52.915,"confidence":0.83447266,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.07167117297649384},{"word":"five","start":52.915,"end":53.415,"confidence":0.98706055,"punctuated_word":"five,","sentiment":"neutral","sentiment_score":0.09851834923028946},{"word":"power","start":53.980003,"end":54.480003,"confidence":0.9941406,"punctuated_word":"Power","sentiment":"neutral","sentiment_score":0.12468685209751128},{"word":"bi","start":54.54,"end":54.86,"confidence":0.8781738,"punctuated_word":"BI,","sentiment":"neutral","sentiment_score":0.10331930220127106},{"word":"powerapps","start":54.86,"end":55.36,"confidence":0.73185223,"punctuated_word":"PowerApps,","sentiment":"neutral","sentiment_score":0.09972932934761047},{"word":"and","start":55.420002,"end":55.58,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07363436371088028},{"word":"many","start":55.58,"end":55.820004,"confidence":0.7363281,"punctuated_word":"many","sentiment":"neutral","sentiment_score":0.07425589114427567},{"word":"more","start":55.820004,"end":56.320004,"confidence":0.9946289,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":0.08141490817070007},{"word":"and","start":56.7,"end":57.2,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0475364550948143},{"word":"the","start":57.34,"end":57.420002,"confidence":0.6333008,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.033524464815855026},{"word":"reason","start":57.420002,"end":57.74,"confidence":0.99902344,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.04114479199051857},{"word":"for","start":57.74,"end":57.980003,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.037606336176395416},{"word":"my","start":57.980003,"end":58.06,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.07194498181343079},{"word":"call","start":58.06,"end":58.300003,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.07802820205688477},{"word":"today","start":58.300003,"end":58.800003,"confidence":0.9980469,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.10054190456867218},{"word":"deepti","start":59.02,"end":59.52,"confidence":0.8258667,"punctuated_word":"Deepti,","sentiment":"neutral","sentiment_score":0.09961706399917604},{"word":"same","start":59.58,"end":59.82,"confidence":0.9604492,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.0927594155073166},{"word":"thing","start":59.82,"end":59.980003,"confidence":1.0,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.09584669023752213},{"word":"as","start":59.980003,"end":60.300003,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.096841499209404},{"word":"before","start":60.300003,"end":60.800003,"confidence":0.80493164,"punctuated_word":"before,","sentiment":"neutral","sentiment_score":0.08143401890993118},{"word":"we're","start":61.420002,"end":61.74,"confidence":0.99902344,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.04922478646039963},{"word":"only","start":61.74,"end":62.06,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.06262664496898651},{"word":"hoping","start":62.06,"end":62.460003,"confidence":0.99902344,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.07442835718393326},{"word":"to","start":62.460003,"end":62.620003,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11635591089725494},{"word":"arrange","start":62.620003,"end":62.940002,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.11864957213401794},{"word":"an","start":62.940002,"end":63.260002,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.12944112718105316},{"word":"introductory","start":63.260002,"end":63.760002,"confidence":0.9951172,"punctuated_word":"introductory","sentiment":"neutral","sentiment_score":0.10528791695833206},{"word":"meeting","start":64.06,"end":64.380005,"confidence":0.99902344,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.10735367238521576},{"word":"with","start":64.380005,"end":64.54,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1478819102048874},{"word":"you","start":64.54,"end":64.78,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1552642434835434},{"word":"simply","start":64.78,"end":65.18,"confidence":0.91503906,"punctuated_word":"simply","sentiment":"neutral","sentiment_score":0.13980147242546082},{"word":"to","start":65.18,"end":65.340004,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12657268345355988},{"word":"introduce","start":65.340004,"end":65.840004,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.09047485888004304},{"word":"our","start":65.9,"end":66.14,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.11146576702594756},{"word":"company","start":66.14,"end":66.64,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.11058908700942992},{"word":"only","start":67.1,"end":67.340004,"confidence":0.60595703,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.1671655774116516},{"word":"for","start":67.340004,"end":67.58,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1262717247009277},{"word":"future","start":67.58,"end":68.06,"confidence":0.99609375,"punctuated_word":"future","sentiment":"neutral","sentiment_score":0.12353560328483582},{"word":"reference","start":68.06,"end":68.56,"confidence":0.9289551,"punctuated_word":"reference.","sentiment":"neutral","sentiment_score":0.11677251011133194},{"word":"and","start":69.345,"end":69.825005,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0648975521326065},{"word":"we're","start":69.825005,"end":70.145004,"confidence":0.9995117,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.07768428325653076},{"word":"hoping","start":70.145004,"end":70.385,"confidence":1.0,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.058868955820798874},{"word":"that","start":70.385,"end":70.625,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0911131352186203},{"word":"you","start":70.625,"end":70.705,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08870721608400345},{"word":"have","start":70.705,"end":70.865005,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.06264399737119675},{"word":"an","start":70.865005,"end":71.025,"confidence":0.9970703,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.07752344012260437},{"word":"available","start":71.025,"end":71.505005,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.05169053003191948},{"word":"time","start":71.505005,"end":71.745,"confidence":0.9770508,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.07025665789842606},{"word":"this","start":71.745,"end":71.90501,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.05489159002900123},{"word":"coming","start":71.90501,"end":72.225006,"confidence":1.0,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":0.0572313517332077},{"word":"week","start":72.225006,"end":72.545006,"confidence":0.91552734,"punctuated_word":"week,","sentiment":"neutral","sentiment_score":0.047704219818115234},{"word":"maybe","start":72.545006,"end":72.865005,"confidence":0.99902344,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.049734391272068024},{"word":"on","start":72.865005,"end":73.105,"confidence":0.8989258,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05444561690092087},{"word":"third","start":73.105,"end":73.345,"confidence":0.97314453,"punctuated_word":"third","sentiment":"neutral","sentiment_score":0.06623593717813492},{"word":"or","start":73.345,"end":73.825005,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.05195441469550133},{"word":"fourth","start":73.825005,"end":74.065,"confidence":0.9941406,"punctuated_word":"fourth","sentiment":"neutral","sentiment_score":0.05806079879403114},{"word":"week","start":74.065,"end":74.225006,"confidence":0.99609375,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.026508424431085587},{"word":"of","start":74.225006,"end":74.385,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0350581556558609},{"word":"this","start":74.385,"end":74.545006,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.016634631901979446},{"word":"month","start":74.545006,"end":75.045006,"confidence":0.90283203,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.02427518740296364},{"word":"uh-huh","start":80.94501,"end":81.44501,"confidence":0.9171875,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":-0.12012773007154463},{"word":"oh","start":83.47,"end":83.71,"confidence":0.6800537,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0452708937227726},{"word":"yeah","start":83.71,"end":83.95,"confidence":0.7841797,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.03945848345756531},{"word":"alright","start":83.95,"end":84.45,"confidence":0.99560547,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.025228453800082207},{"word":"mid","start":91.39,"end":91.71,"confidence":0.5786133,"punctuated_word":"Mid","sentiment":"neutral","sentiment_score":-0.030127130448818207},{"word":"july","start":91.71,"end":92.21,"confidence":0.96435547,"punctuated_word":"July.","sentiment":"neutral","sentiment_score":-0.012818979099392893},{"word":"yeah","start":92.27,"end":92.509995,"confidence":0.986084,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.001590469852089882},{"word":"okay","start":92.509995,"end":92.75,"confidence":0.671875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.009617629460990427},{"word":"i","start":92.75,"end":92.909996,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.019676588475704193},{"word":"can","start":92.909996,"end":93.07,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03961912542581558},{"word":"call","start":93.07,"end":93.31,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.03127771243453026},{"word":"you","start":93.31,"end":93.47,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.022907473146915436},{"word":"back","start":93.47,"end":93.63,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.022376909852027893},{"word":"on","start":93.63,"end":93.71,"confidence":0.8925781,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.01206575520336628},{"word":"mid","start":93.71,"end":93.95,"confidence":0.9980469,"punctuated_word":"mid","sentiment":"neutral","sentiment_score":0.019659515470266346},{"word":"july","start":93.95,"end":94.45,"confidence":1.0,"punctuated_word":"July.","sentiment":"neutral","sentiment_score":0.04537411779165268},{"word":"alright","start":96.189995,"end":96.689995,"confidence":0.98291016,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1453583538532257},{"word":"thank","start":96.909996,"end":97.149994,"confidence":0.9921875,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.29869788885116577},{"word":"you","start":97.149994,"end":97.31,"confidence":0.9921875,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.30589962005615234},{"word":"daphne","start":97.31,"end":97.78999,"confidence":0.7911072,"punctuated_word":"Daphne.","sentiment":"neutral","sentiment_score":0.22923147678375244},{"word":"alright","start":97.78999,"end":98.27,"confidence":0.97094727,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.10304874181747437},{"word":"have","start":98.27,"end":98.43,"confidence":0.59472656,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.1220780909061432},{"word":"a","start":98.43,"end":98.53497,"confidence":0.44213867,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06049389764666557}],"paragraphs":{"transcript":"\nYeah. Good morning, Deepti. It's Ronald from Cloud Solution IT. How are you doing today? Okay.\n\nThat's wonderful. Deepti, I hope you still remember the company because the last time that we touched base with you, it was September of last year. And, during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, deputy, it's Cloud Solution IT. We are a managed service provider.\n\nWe are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, PowerApps, and many more. And the reason for my call today, Deepti, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time this coming week, maybe on third or fourth week of this month. Uh-huh. Oh, yeah.\n\nAlright. Mid July. Yeah. Okay. I can call you back on mid July.\n\nAlright. Thank you, Daphne. Alright. Have a","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.4399998,"end":3.84,"sentiment":"neutral","sentiment_score":0.20675143599510193},{"text":"Good morning, Deepti.","start":3.84,"end":5.68,"sentiment":"positive","sentiment_score":0.4082486728827159},{"text":"It's Ronald from Cloud Solution IT.","start":5.68,"end":9.38,"sentiment":"neutral","sentiment_score":0.2641371314724286},{"text":"How are you doing today?","start":10.08,"end":11.3,"sentiment":"neutral","sentiment_score":0.2727772772312164},{"text":"Okay.","start":13.554999,"end":13.875,"sentiment":"positive","sentiment_score":0.5540481805801392}],"sentiment":"neutral","sentiment_score":0.30839092563837767,"num_words":16,"start":3.4399998,"end":13.875},{"sentences":[{"text":"That's wonderful.","start":13.875,"end":14.695,"sentiment":"positive","sentiment_score":0.7857577204704285},{"text":"Deepti, I hope you still remember the company because the last time that we touched base with you, it was September of last year.","start":15.715,"end":23.175,"sentiment":"neutral","sentiment_score":0.12497642605255048},{"text":"And, during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":23.715,"end":34.35,"sentiment":"neutral","sentiment_score":0.11336643800691322},{"text":"Name of the company again, deputy, it's Cloud Solution IT.","start":35.29,"end":38.59,"sentiment":"neutral","sentiment_score":0.10012164264917374},{"text":"We are a managed service provider.","start":39.555,"end":41.895,"sentiment":"neutral","sentiment_score":0.09883403281370799}],"sentiment":"neutral","sentiment_score":0.13371107414148856,"num_words":69,"start":13.875,"end":41.895},{"sentences":[{"text":"We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, PowerApps, and many more.","start":42.275,"end":56.320004,"sentiment":"neutral","sentiment_score":0.10023368608493072},{"text":"And the reason for my call today, Deepti, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":56.7,"end":68.56,"sentiment":"neutral","sentiment_score":0.09858029840453979},{"text":"And we're hoping that you have an available time this coming week, maybe on third or fourth week of this month.","start":69.345,"end":75.045006,"sentiment":"neutral","sentiment_score":0.056481927988075074},{"text":"Uh-huh.","start":80.94501,"end":81.44501,"sentiment":"neutral","sentiment_score":-0.12012773007154463},{"text":"Oh, yeah.","start":83.47,"end":83.95,"sentiment":"neutral","sentiment_score":-0.04236468859016895}],"sentiment":"neutral","sentiment_score":0.08201640085489662,"num_words":81,"start":42.275,"end":83.95},{"sentences":[{"text":"Alright.","start":83.95,"end":84.45,"sentiment":"neutral","sentiment_score":-0.025228453800082207},{"text":"Mid July.","start":91.39,"end":92.21,"sentiment":"neutral","sentiment_score":-0.02147305477410555},{"text":"Yeah.","start":92.27,"end":92.509995,"sentiment":"neutral","sentiment_score":-0.001590469852089882},{"text":"Okay.","start":92.509995,"end":92.75,"sentiment":"neutral","sentiment_score":0.009617629460990427},{"text":"I can call you back on mid July.","start":92.75,"end":94.45,"sentiment":"neutral","sentiment_score":0.026619649725034833}],"sentiment":"neutral","sentiment_score":0.01175459954314507,"num_words":13,"start":83.95,"end":94.45},{"sentences":[{"text":"Alright.","start":96.189995,"end":96.689995,"sentiment":"neutral","sentiment_score":0.1453583538532257},{"text":"Thank you, Daphne.","start":96.909996,"end":97.78999,"sentiment":"neutral","sentiment_score":0.27794299523035687},{"text":"Alright.","start":97.78999,"end":98.27,"sentiment":"neutral","sentiment_score":0.10304874181747437},{"text":"Have a","start":98.27,"end":98.53497,"sentiment":"neutral","sentiment_score":0.09128599427640438}],"sentiment":"neutral","sentiment_score":0.1806868671306542,"num_words":7,"start":96.189995,"end":98.53497}]}}]},{"alternatives":[{"transcript":"Good morning. I'm alright, Ronald. Ronald, I'm I'm really very busy until the end of this month. First of, we have got quite a few things happening for July 1. Can we actually catch up sometime? Can you call me back, like, maybe mid mid July or something, please? Yeah. Thank you. Thanks. Have a good day.","confidence":0.99853516,"words":[{"word":"good","start":1.12,"end":1.36,"confidence":0.9863281,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.28997498750686646},{"word":"morning","start":1.36,"end":1.86,"confidence":0.99853516,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.20183300971984863},{"word":"i'm","start":11.599999,"end":11.84,"confidence":0.748291,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.20430079102516177},{"word":"alright","start":11.84,"end":12.16,"confidence":0.66064453,"punctuated_word":"alright,","sentiment":"neutral","sentiment_score":0.18700715899467468},{"word":"ronald","start":12.16,"end":12.645,"confidence":0.89575195,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.21305400133132937},{"word":"ronald","start":75.765,"end":76.265,"confidence":0.8327637,"punctuated_word":"Ronald,","sentiment":"neutral","sentiment_score":-0.11392006278038024},{"word":"i'm","start":76.565,"end":77.065,"confidence":0.99658203,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.22476518154144287},{"word":"i'm","start":77.285,"end":77.445,"confidence":0.9172363,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.27696213126182556},{"word":"really","start":77.445,"end":77.845,"confidence":0.9902344,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.3759199380874634},{"word":"very","start":77.845,"end":78.165,"confidence":0.76708984,"punctuated_word":"very","sentiment":"negative","sentiment_score":-0.3670576512813568},{"word":"busy","start":78.165,"end":78.485,"confidence":1.0,"punctuated_word":"busy","sentiment":"neutral","sentiment_score":-0.26484915614128113},{"word":"until","start":78.485,"end":78.885,"confidence":0.99902344,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.2394988089799881},{"word":"the","start":78.885,"end":78.965004,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.25235652923583984},{"word":"end","start":78.965004,"end":79.205,"confidence":1.0,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.24973668158054352},{"word":"of","start":79.205,"end":79.285,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2329004406929016},{"word":"this","start":79.285,"end":79.445,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.23995892703533173},{"word":"month","start":79.445,"end":79.765,"confidence":0.9746094,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":-0.19394800066947937},{"word":"first","start":79.765,"end":80.005005,"confidence":0.7895508,"punctuated_word":"First","sentiment":"neutral","sentiment_score":-0.15253619849681854},{"word":"of","start":80.005005,"end":80.165,"confidence":0.7409668,"punctuated_word":"of,","sentiment":"neutral","sentiment_score":-0.14145341515541077},{"word":"we","start":80.165,"end":80.325005,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.15203052759170532},{"word":"have","start":80.325005,"end":80.485,"confidence":0.9970703,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.13821247220039368},{"word":"got","start":80.485,"end":80.645004,"confidence":0.98828125,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.16005945205688477},{"word":"quite","start":80.645004,"end":80.805,"confidence":0.99902344,"punctuated_word":"quite","sentiment":"neutral","sentiment_score":-0.15307898819446564},{"word":"a","start":80.805,"end":80.885,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.14650116860866547},{"word":"few","start":80.885,"end":81.125,"confidence":1.0,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.15394259989261627},{"word":"things","start":81.125,"end":81.365005,"confidence":1.0,"punctuated_word":"things","sentiment":"neutral","sentiment_score":-0.12155185639858246},{"word":"happening","start":81.365005,"end":81.685,"confidence":1.0,"punctuated_word":"happening","sentiment":"neutral","sentiment_score":-0.10798157006502151},{"word":"for","start":81.685,"end":81.845,"confidence":0.9941406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.12510168552398682},{"word":"july","start":81.845,"end":82.295,"confidence":0.991862,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.09349709004163742},{"word":"1","start":82.295,"end":82.744995,"confidence":0.991862,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":-0.1277974098920822},{"word":"can","start":83.23,"end":83.310005,"confidence":0.99902344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.05727418512105942},{"word":"we","start":83.310005,"end":83.71,"confidence":0.9970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.04960904270410538},{"word":"actually","start":83.71,"end":84.19,"confidence":0.99121094,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.03801466524600983},{"word":"catch","start":84.19,"end":84.43,"confidence":1.0,"punctuated_word":"catch","sentiment":"neutral","sentiment_score":-0.0431356355547905},{"word":"up","start":84.43,"end":84.67,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.04487014561891556},{"word":"sometime","start":84.67,"end":85.17,"confidence":0.8444824,"punctuated_word":"sometime?","sentiment":"neutral","sentiment_score":-0.03282210975885391},{"word":"can","start":85.23,"end":85.39,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.03106343001127243},{"word":"you","start":85.39,"end":85.55,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.033071912825107574},{"word":"call","start":85.55,"end":85.71,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.036012567579746246},{"word":"me","start":85.71,"end":85.87,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.05450819060206413},{"word":"back","start":85.87,"end":86.11,"confidence":0.81640625,"punctuated_word":"back,","sentiment":"neutral","sentiment_score":-0.03387976810336113},{"word":"like","start":86.11,"end":86.35,"confidence":0.9897461,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.028760893270373344},{"word":"maybe","start":86.35,"end":86.85,"confidence":1.0,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.029817862436175343},{"word":"mid","start":87.67,"end":88.17,"confidence":0.8774414,"punctuated_word":"mid","sentiment":"neutral","sentiment_score":-0.02942446619272232},{"word":"mid","start":88.990005,"end":89.23,"confidence":0.9770508,"punctuated_word":"mid","sentiment":"neutral","sentiment_score":-0.02467856928706169},{"word":"july","start":89.23,"end":89.55,"confidence":0.9980469,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.021689733490347866},{"word":"or","start":89.55,"end":89.71,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03542434424161911},{"word":"something","start":89.71,"end":90.11,"confidence":0.99853516,"punctuated_word":"something,","sentiment":"neutral","sentiment_score":-0.03667210042476654},{"word":"please","start":90.11,"end":90.61,"confidence":0.9975586,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":-0.02510811947286129},{"word":"yeah","start":92.83,"end":93.33,"confidence":0.8679199,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.034695785492658615},{"word":"thank","start":94.67,"end":94.91,"confidence":0.99121094,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.29546216130256653},{"word":"you","start":94.91,"end":95.15,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2169353663921356},{"word":"thanks","start":95.15,"end":95.55,"confidence":0.9995117,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.31694215536117554},{"word":"have","start":95.55,"end":95.71,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.39964911341667175},{"word":"a","start":95.71,"end":95.79,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.3783874213695526},{"word":"good","start":95.79,"end":96.03,"confidence":1.0,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.32604625821113586},{"word":"day","start":96.03,"end":96.53,"confidence":0.9995117,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.2880430817604065}],"paragraphs":{"transcript":"\nGood morning. I'm alright, Ronald. Ronald, I'm I'm really very busy until the end of this month. First of, we have got quite a few things happening for July 1. Can we actually catch up sometime?\n\nCan you call me back, like, maybe mid mid July or something, please? Yeah. Thank you. Thanks. Have a good day.","paragraphs":[{"sentences":[{"text":"Good morning.","start":1.12,"end":1.86,"sentiment":"neutral","sentiment_score":0.24590399861335754},{"text":"I'm alright, Ronald.","start":11.599999,"end":12.645,"sentiment":"neutral","sentiment_score":0.20145398378372192},{"text":"Ronald, I'm I'm really very busy until the end of this month.","start":75.765,"end":79.765,"sentiment":"neutral","sentiment_score":-0.25265612577398616},{"text":"First of, we have got quite a few things happening for July 1.","start":79.765,"end":82.744995,"sentiment":"neutral","sentiment_score":-0.1364418795475593},{"text":"Can we actually catch up sometime?","start":83.23,"end":85.17,"sentiment":"neutral","sentiment_score":-0.0442876306672891}],"sentiment":"neutral","sentiment_score":-0.1104214938564433,"num_words":36,"start":1.12,"end":85.17},{"sentences":[{"text":"Can you call me back, like, maybe mid mid July or something, please?","start":85.23,"end":90.61,"sentiment":"neutral","sentiment_score":-0.03231630445672916},{"text":"Yeah.","start":92.83,"end":93.33,"sentiment":"neutral","sentiment_score":0.034695785492658615},{"text":"Thank you.","start":94.67,"end":95.15,"sentiment":"neutral","sentiment_score":0.2561987638473511},{"text":"Thanks.","start":95.15,"end":95.55,"sentiment":"neutral","sentiment_score":0.31694215536117554},{"text":"Have a good day.","start":95.55,"end":96.53,"sentiment":"positive","sentiment_score":0.3480314686894417}],"sentiment":"neutral","sentiment_score":0.08743092311280114,"num_words":21,"start":85.23,"end":96.53}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good morning.\n\nChannel 0: Yeah. Good morning, Deepti. It's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: I'm alright, Ronald.\n\nChannel 0: Okay. That's wonderful. Deepti, I hope you still remember the company because the last time that we touched base with you, it was September of last year. And, during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, deputy, it's Cloud Solution IT.\n\nWe are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, PowerApps, and many more. And the reason for my call today, Deepti, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time this coming week, maybe on third or fourth week of this month.\n\nChannel 1: Ronald, I'm I'm really very busy until the end of this month. First of, we have got quite a few\n\nChannel 0: Uh-huh.\n\nChannel 1: things happening for July 1. Can we\n\nChannel 0: Oh,\n\nChannel 1: actually\n\nChannel 0: yeah. Alright.\n\nChannel 1: catch up sometime? Can you call me back, like, maybe mid mid July or something, please?\n\nChannel 0: Mid July. Yeah. Okay. I\n\nChannel 1: Yeah.\n\nChannel 0: can call you back on mid July.\n\nChannel 1: Thank you. Thanks. Have a good day.\n\nChannel 0: Alright. Thank you, Daphne. Alright. Have a","paragraphs":[{"sentences":[{"text":"Good morning.","start":1.12,"end":1.86,"sentiment":"neutral","sentiment_score":0.24590399861335754}],"sentiment":"neutral","sentiment_score":0.24590399861335754,"channel":1,"num_words":2,"start":1.12,"end":1.86},{"sentences":[{"text":"Yeah.","start":3.4399998,"end":3.84,"sentiment":"neutral","sentiment_score":0.20675143599510193},{"text":"Good morning, Deepti.","start":3.84,"end":5.68,"sentiment":"positive","sentiment_score":0.4082486728827159},{"text":"It's Ronald from Cloud Solution IT.","start":5.68,"end":9.38,"sentiment":"neutral","sentiment_score":0.2641371314724286},{"text":"How are you doing today?","start":10.08,"end":11.3,"sentiment":"neutral","sentiment_score":0.2727772772312164}],"sentiment":"neutral","sentiment_score":0.2920137753089269,"channel":0,"num_words":15,"start":3.4399998,"end":11.3},{"sentences":[{"text":"I'm alright, Ronald.","start":11.599999,"end":12.645,"sentiment":"neutral","sentiment_score":0.20145398378372192}],"sentiment":"neutral","sentiment_score":0.20145398378372192,"channel":1,"num_words":3,"start":11.599999,"end":12.645},{"sentences":[{"text":"Okay.","start":13.554999,"end":13.875,"sentiment":"positive","sentiment_score":0.5540481805801392},{"text":"That's wonderful.","start":13.875,"end":14.695,"sentiment":"positive","sentiment_score":0.7857577204704285},{"text":"Deepti, I hope you still remember the company because the last time that we touched base with you, it was September of last year.","start":15.715,"end":23.175,"sentiment":"neutral","sentiment_score":0.12497642605255048},{"text":"And, during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":23.715,"end":34.35,"sentiment":"neutral","sentiment_score":0.11336643800691322},{"text":"Name of the company again, deputy, it's Cloud Solution IT.","start":35.29,"end":38.59,"sentiment":"neutral","sentiment_score":0.10012164264917374}],"sentiment":"neutral","sentiment_score":0.1435485640540719,"channel":0,"num_words":64,"start":13.554999,"end":38.59},{"sentences":[{"text":"We are a managed service provider.","start":39.555,"end":41.895,"sentiment":"neutral","sentiment_score":0.09883403281370799},{"text":"We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, PowerApps, and many more.","start":42.275,"end":56.320004,"sentiment":"neutral","sentiment_score":0.10023368608493072},{"text":"And the reason for my call today, Deepti, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":56.7,"end":68.56,"sentiment":"neutral","sentiment_score":0.09858029840453979},{"text":"And we're hoping that you have an available time this coming week, maybe on third or fourth week of this month.","start":69.345,"end":75.045006,"sentiment":"neutral","sentiment_score":0.056481927988075074}],"sentiment":"neutral","sentiment_score":0.0885855925402471,"channel":0,"num_words":84,"start":39.555,"end":75.045006},{"sentences":[{"text":"Ronald, I'm I'm really very busy until the end of this month.","start":75.765,"end":79.765,"sentiment":"neutral","sentiment_score":-0.25265612577398616},{"text":"First of, we have got quite a few","start":79.765,"end":81.125,"sentiment":"neutral","sentiment_score":-0.14972685277462006}],"sentiment":"neutral","sentiment_score":-0.21148441657423972,"channel":1,"num_words":20,"start":75.765,"end":81.125},{"sentences":[{"text":"Uh-huh.","start":80.94501,"end":81.44501,"sentiment":"neutral","sentiment_score":-0.12012773007154463}],"sentiment":"neutral","sentiment_score":-0.12012773007154463,"channel":0,"num_words":1,"start":80.94501,"end":81.44501},{"sentences":[{"text":"things happening for July 1.","start":81.125,"end":82.744995,"sentiment":"neutral","sentiment_score":-0.11518592238426209},{"text":"Can we","start":83.23,"end":83.71,"sentiment":"neutral","sentiment_score":-0.0534416139125824}],"sentiment":"neutral","sentiment_score":-0.0975446913923536,"channel":1,"num_words":7,"start":81.125,"end":83.71},{"sentences":[{"text":"Oh,","start":83.47,"end":83.71,"sentiment":"neutral","sentiment_score":-0.0452708937227726}],"sentiment":"neutral","sentiment_score":-0.0452708937227726,"channel":0,"num_words":1,"start":83.47,"end":83.71},{"sentences":[{"text":"actually","start":83.71,"end":84.19,"sentiment":"neutral","sentiment_score":-0.03801466524600983}],"sentiment":"neutral","sentiment_score":-0.03801466524600983,"channel":1,"num_words":1,"start":83.71,"end":84.19},{"sentences":[{"text":"yeah.","start":83.71,"end":83.95,"sentiment":"neutral","sentiment_score":-0.03945848345756531},{"text":"Alright.","start":83.95,"end":84.45,"sentiment":"neutral","sentiment_score":-0.025228453800082207}],"sentiment":"neutral","sentiment_score":-0.03234346862882376,"channel":0,"num_words":2,"start":83.71,"end":84.45},{"sentences":[{"text":"catch up sometime?","start":84.19,"end":85.17,"sentiment":"neutral","sentiment_score":-0.04027596364418665},{"text":"Can you call me back, like, maybe mid mid July or something, please?","start":85.23,"end":90.61,"sentiment":"neutral","sentiment_score":-0.03231630445672916}],"sentiment":"neutral","sentiment_score":-0.03380874055437744,"channel":1,"num_words":16,"start":84.19,"end":90.61},{"sentences":[{"text":"Mid July.","start":91.39,"end":92.21,"sentiment":"neutral","sentiment_score":-0.02147305477410555},{"text":"Yeah.","start":92.27,"end":92.509995,"sentiment":"neutral","sentiment_score":-0.001590469852089882},{"text":"Okay.","start":92.509995,"end":92.75,"sentiment":"neutral","sentiment_score":0.009617629460990427},{"text":"I","start":92.75,"end":92.909996,"sentiment":"neutral","sentiment_score":0.019676588475704193}],"sentiment":"neutral","sentiment_score":-0.0030484722927212717,"channel":0,"num_words":5,"start":91.39,"end":92.909996},{"sentences":[{"text":"Yeah.","start":92.83,"end":93.33,"sentiment":"neutral","sentiment_score":0.034695785492658615}],"sentiment":"neutral","sentiment_score":0.034695785492658615,"channel":1,"num_words":1,"start":92.83,"end":93.33},{"sentences":[{"text":"can call you back on mid July.","start":92.909996,"end":94.45,"sentiment":"neutral","sentiment_score":0.027611515617796352}],"sentiment":"neutral","sentiment_score":0.027611515617796352,"channel":0,"num_words":7,"start":92.909996,"end":94.45},{"sentences":[{"text":"Thank you.","start":94.67,"end":95.15,"sentiment":"neutral","sentiment_score":0.2561987638473511},{"text":"Thanks.","start":95.15,"end":95.55,"sentiment":"neutral","sentiment_score":0.31694215536117554},{"text":"Have a good day.","start":95.55,"end":96.53,"sentiment":"positive","sentiment_score":0.3480314686894417}],"sentiment":"neutral","sentiment_score":0.31735222254480633,"channel":1,"num_words":7,"start":94.67,"end":96.53},{"sentences":[{"text":"Alright.","start":96.189995,"end":96.689995,"sentiment":"neutral","sentiment_score":0.1453583538532257},{"text":"Thank you, Daphne.","start":96.909996,"end":97.78999,"sentiment":"neutral","sentiment_score":0.27794299523035687},{"text":"Alright.","start":97.78999,"end":98.27,"sentiment":"neutral","sentiment_score":0.10304874181747437},{"text":"Have a","start":98.27,"end":98.53497,"sentiment":"neutral","sentiment_score":0.09128599427640438}],"sentiment":"neutral","sentiment_score":0.1806868671306542,"channel":0,"num_words":7,"start":96.189995,"end":98.53497}]},"summary":{"result":"success","short":"A representative from Cloud Solution IT, Ronald, calls Deepti to introduce their company and offer their managed service provider services. He asks for an introductory meeting with Deepti, who is busy until the end of the month. He suggests a meeting on the third or fourth week of July and asks Deepti to call him back on the same time."},"intents":{"segments":[{"text":"And, during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start_word":47,"end_word":73,"intents":[{"intent":"Arrange meeting","confidence_score":0.49938616}]},{"text":"And we're hoping that you have an available time this coming week, maybe on third or fourth week of this month.","start_word":147,"end_word":167,"intents":[{"intent":"Update availability","confidence_score":0.0000014084984}]},{"text":"Can you call me back, like, maybe mid mid July or something, please? Mid July.","start_word":203,"end_word":217,"intents":[{"intent":"Schedule callback","confidence_score":0.08811568}]}]},"sentiments":{"segments":[{"text":"Good morning. Yeah.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.221428781747818},{"text":"Good morning, Deepti.","start_word":3,"end_word":5,"sentiment":"positive","sentiment_score":0.40780675411224365},{"text":"It's Ronald from Cloud Solution IT. How are you doing today? I'm alright, Ronald.","start_word":6,"end_word":19,"sentiment":"neutral","sentiment_score":0.24656587839126587},{"text":"Okay. That's wonderful.","start_word":20,"end_word":22,"sentiment":"positive","sentiment_score":0.7270254492759705},{"text":"Deepti, I hope you still remember the company because the last time that we touched base with you, it was September of last year. And, during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, deputy, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, PowerApps, and many more. And the reason for my call today, Deepti, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time this coming week, maybe on third or fourth week of this month. Ronald, I'm I'm really very busy until the end of this month. First of, we have got quite a few Uh-huh. things happening for July 1. Can we Oh, yeah. actually Alright. catch up sometime? Can you call me back, like, maybe mid mid July or something, please? Mid July. Yeah. Okay. I Yeah. can call you back on mid July. Thank you. Thanks.","start_word":23,"end_word":231,"sentiment":"neutral","sentiment_score":0.0466877780854702},{"text":"Have a good day.","start_word":232,"end_word":235,"sentiment":"positive","sentiment_score":0.34309273958206177},{"text":"Alright. Thank you, Daphne. Alright. Have a","start_word":236,"end_word":242,"sentiment":"neutral","sentiment_score":0.1798228770494461}],"average":{"sentiment":"neutral","sentiment_score":0.09486607457861046}}}}