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Good morning. This is Maureen from Eruto tech support. Yeah. How can I assist you today?\n\nMhmm. Mhmm. Okay. I see may I know your full name, please, for me to check the account? Okay.\n\nMay I ask your full name, please, for me to check your account? Sorry? Gwen Andrews. Okay. Is it okay if I put you on hold?\n\nLet me just check your account. Hello, Glenn? Yeah. Thank you for waiting. So may I know since when did you experience this low slow still slow speed?\n\nOkay. So your previous plan is 50 Mbps over 20? Mhmm. Mhmm. Okay.\n\nSo, actually, I think on our end, the upgrade is still pending. Okay. Actually, upon checking here, the upgrade at Splints is still pending. Is it okay if you, yeah, if you wait until June 1 for it to take a flight? Okay.\n\nI see. Hang on. Let me just check it. Hello, Glenn? Yeah.\n\nIs it okay if I give you a callback? We'll just, check your account for, regarding the upgrade. Can you give us thirty minutes? Okay. Sure.\n\nWe'll give you a callback then. K. Thank you. Bye bye now. This number, is it okay?\n\nMhmm. Okay. Sure. We'll give that number a call instead. Thank you.\n\nAlso, bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.1599998,"end":2.56,"sentiment":"neutral","sentiment_score":0.09823401272296906},{"text":"Good morning.","start":2.56,"end":3.3,"sentiment":"neutral","sentiment_score":0.33240021765232086},{"text":"This is Maureen from Eruto tech support.","start":3.36,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.20942896817411696},{"text":"Yeah.","start":6.7999997,"end":7.12,"sentiment":"neutral","sentiment_score":0.24225406348705292},{"text":"How can I assist you 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How are you? This is Glenn Angus here. I rang the other day, so I was having some problem with my Internet. And one of the things we did was we actually upgraded the plan to the quicker plan. I'm actually not getting quicker speeds. Sorry. What did you ask for? It's very hard to hear you. I got a bit of background noise. What was that? Sorry. Glen Ankers. Glen Ankers. Sure. Yeah. Hello. Yeah. Ever since we did the upgrade, I've checked it a few times. So I'm still getting very, very lagged access to our remote cameras. I'm I'm just getting lag response on a few things. So and every time I do a speed test, it pops up to the highest speed for, like, a half a second and just goes back to the 50 speed that it used to be on. It doesn't doesn't maintain the high download speed. So when I do a speed test report, for example, I did one just before. It gave me 51 meg down and 11 up. Yeah. Correct. So So I'm basically getting the same speeds. You should I'm sorry. I didn't understand what you said then. Could you say that again, please? Right. No. That's why I asked for it to be done straight away. Yes. Hello. How long will that be? Yes. That's fine. Thank thank you. Which number are you gonna call on? I'll get you to ring on a different number if you can, please. It should be the one, I think, linked to the account. 0418178066. Thank you. Appreciate it. Alright. 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Murray. How are you? This is Glenn Angus here. I rang the other day, so I was having some problem with my Internet. And one of the things we did was we actually upgraded the plan to the quicker plan.\n\nI'm actually not getting quicker speeds. Sorry. What did you ask for? It's very hard to hear you. I got a bit of background noise.\n\nWhat was that? Sorry. Glen Ankers. Glen Ankers. Sure.\n\nYeah. Hello. Yeah. Ever since we did the upgrade, I've checked it a few times. So I'm still getting very, very lagged access to our remote cameras.\n\nI'm I'm just getting lag response on a few things. So and every time I do a speed test, it pops up to the highest speed for, like, a half a second and just goes back to the 50 speed that it used to be on. It doesn't doesn't maintain the high download speed. So when I do a speed test report, for example, I did one just before. It gave me 51 meg down and 11 up.\n\nYeah. Correct. So So I'm basically getting the same speeds. You should I'm sorry. I didn't understand what you said then.\n\nCould you say that again, please? Right. No. That's why I asked for it to be done straight away. Yes.\n\nHello. How long will that be? Yes. That's fine. Thank thank you.\n\nWhich number are you gonna call on? I'll get you to ring on a different number if you can, please. It should be the one, I think, linked to the account. 0418178066. Thank you.\n\nAppreciate it. Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Murray.","start":5.52,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.20300501585006714},{"text":"How are you?","start":7.3599997,"end":8.0,"sentiment":"neutral","sentiment_score":0.23714355130990347},{"text":"This is Glenn Angus here.","start":8.0,"end":10.0,"sentiment":"neutral","sentiment_score":0.03499225303530693},{"text":"I rang the other day, so I was having some problem with my Internet.","start":10.0,"end":12.82,"sentiment":"neutral","sentiment_score":-0.16690450853535108},{"text":"And one of the things we did was we actually upgraded the plan to the quicker plan.","start":12.88,"end":17.715,"sentiment":"neutral","sentiment_score":-0.20433080196380615}],"sentiment":"neutral","sentiment_score":-0.11019231224568879,"num_words":41,"start":5.52,"end":17.715},{"sentences":[{"text":"I'm actually not getting quicker 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me 51 meg down and 11 up.","start":130.835,"end":134.13501,"sentiment":"neutral","sentiment_score":0.022002250990933843}],"sentiment":"neutral","sentiment_score":-0.25774716214539534,"num_words":78,"start":110.795006,"end":134.13501},{"sentences":[{"text":"Yeah.","start":142.675,"end":142.995,"sentiment":"neutral","sentiment_score":0.1490700989961624},{"text":"Correct.","start":142.995,"end":143.495,"sentiment":"neutral","sentiment_score":0.24449975788593292},{"text":"So So I'm basically getting the same speeds.","start":143.715,"end":145.77,"sentiment":"neutral","sentiment_score":0.24853872507810593},{"text":"You should I'm sorry.","start":154.63,"end":155.43001,"sentiment":"neutral","sentiment_score":-0.08617994375526905},{"text":"I didn't understand what you said 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you.","start":290.86002,"end":292.32,"sentiment":"positive","sentiment_score":0.3974697987238566}],"sentiment":"neutral","sentiment_score":0.12265648894632857,"num_words":12,"start":273.01498,"end":292.32},{"sentences":[{"text":"Which number are you gonna call on?","start":292.7,"end":294.40002,"sentiment":"neutral","sentiment_score":0.08755037640886647},{"text":"I'll get you to ring on a different number if you can, please.","start":299.515,"end":302.17502,"sentiment":"neutral","sentiment_score":0.030688372655556753},{"text":"It should be the one, I think, linked to the account.","start":302.475,"end":304.495,"sentiment":"neutral","sentiment_score":0.07582473145289854},{"text":"0418178066.","start":304.795,"end":307.77502,"sentiment":"neutral","sentiment_score":0.0212679710239172},{"text":"Thank 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Good morning. This is Maureen from Eruto\n\nChannel 1: Hi,\n\nChannel 0: tech support.\n\nChannel 1: Murray.\n\nChannel 0: Yeah. How can\n\nChannel 1: How\n\nChannel 0: I\n\nChannel 1: are\n\nChannel 0: assist\n\nChannel 1: you?\n\nChannel 0: you\n\nChannel 1: This\n\nChannel 0: today?\n\nChannel 1: is Glenn Angus here. I rang the other day, so I was having some problem with my Internet. And one\n\nChannel 0: Mhmm.\n\nChannel 1: of the things we did was we actually upgraded the plan to the quicker plan. I'm actually not getting quicker speeds.\n\nChannel 0: Mhmm. Okay. I see may I know your full name, please, for me to check the account?\n\nChannel 1: Sorry. What did you ask for? It's very hard to hear you. I got a bit of background noise. What was that?\n\nSorry.\n\nChannel 0: Okay. May I ask your full name, please, for me to check\n\nChannel 1: Glen\n\nChannel 0: your account?\n\nChannel 1: Ankers.\n\nChannel 0: Sorry?\n\nChannel 1: Glen Ankers.\n\nChannel 0: Gwen Andrews. Okay. Is it okay if I put you on hold? Let me just check your account.\n\nChannel 1: Sure.\n\nChannel 0: Hello, Glenn?\n\nChannel 1: Yeah. Hello. Yeah.\n\nChannel 0: Yeah. Thank you for waiting. So may I know since when did you experience this low slow still slow speed?\n\nChannel 1: Ever since we did the upgrade, I've checked it a few times. So I'm still getting very, very lagged access to our remote cameras. I'm I'm just getting lag response on a few things. So and every time I do a speed test, it pops up to the highest speed for, like, a half a second and just goes back to the 50 speed that it used to be on. It doesn't doesn't maintain the high download speed.\n\nSo when I do a speed test report, for example, I did one just before. It gave me 51 meg down and 11 up.\n\nChannel 0: Okay. So your previous plan is 50 Mbps over 20?\n\nChannel 1: Yeah. Correct. So So I'm basically getting the same speeds.\n\nChannel 0: Mhmm. Mhmm. Okay. So, actually, I think on our end, the upgrade\n\nChannel 1: You should\n\nChannel 0: is\n\nChannel 1: I'm sorry.\n\nChannel 0: still\n\nChannel 1: I didn't\n\nChannel 0: pending.\n\nChannel 1: understand what you said then. Could you say that again, please?\n\nChannel 0: Okay. Actually, upon checking here, the upgrade at Splints is still pending. Is it\n\nChannel 1: Right.\n\nChannel 0: okay if you, yeah, if you wait until June 1\n\nChannel 1: No.\n\nChannel 0: for\n\nChannel 1: That's\n\nChannel 0: it\n\nChannel 1: why\n\nChannel 0: to take\n\nChannel 1: I asked\n\nChannel 0: a\n\nChannel 1: for\n\nChannel 0: flight?\n\nChannel 1: it to be done straight away.\n\nChannel 0: Okay. I see. Hang on. Let me just check it. Hello, Glenn?\n\nChannel 1: Yes. Hello.\n\nChannel 0: Yeah. Is it okay if I give you a callback? We'll just, check your account for, regarding the\n\nChannel 1: How\n\nChannel 0: upgrade.\n\nChannel 1: long will that be?\n\nChannel 0: Can you give us thirty minutes?\n\nChannel 1: Yes. That's fine.\n\nChannel 0: Okay. Sure. We'll give you a callback then.\n\nChannel 1: Thank thank you.\n\nChannel 0: K. Thank\n\nChannel 1: Which\n\nChannel 0: you.\n\nChannel 1: number\n\nChannel 0: Bye\n\nChannel 1: are\n\nChannel 0: bye\n\nChannel 1: you\n\nChannel 0: now.\n\nChannel 1: gonna call on?\n\nChannel 0: This number, is it okay?\n\nChannel 1: I'll get you to ring on a different number if you can, please. It should be the one, I think, linked to the account. 0418178066.\n\nChannel 0: Mhmm. Okay. Sure. We'll give that number a call\n\nChannel 1: Thank you.\n\nChannel 0: instead.\n\nChannel 1: Appreciate it.\n\nChannel 0: Thank you.\n\nChannel 1: Alright. Bye bye.\n\nChannel 0: Also, bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.1599998,"end":2.56,"sentiment":"neutral","sentiment_score":0.09823401272296906},{"text":"Good morning.","start":2.56,"end":3.3,"sentiment":"neutral","sentiment_score":0.33240021765232086},{"text":"This is Maureen from Eruto","start":3.36,"end":5.52,"sentiment":"neutral","sentiment_score":0.21150612831115723}],"sentiment":"neutral","sentiment_score":0.22757063619792461,"channel":0,"num_words":8,"start":2.1599998,"end":5.52},{"sentences":[{"text":"Hi,","start":5.52,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.2038496732711792}],"sentiment":"neutral","sentiment_score":0.2038496732711792,"channel":1,"num_words":1,"start":5.52,"end":5.8399997},{"sentences":[{"text":"tech 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Glenn Angus here.","start":8.24,"end":10.0,"sentiment":"neutral","sentiment_score":0.037158004473894835},{"text":"I rang the other day, so I was having some problem with my Internet.","start":10.0,"end":12.82,"sentiment":"neutral","sentiment_score":-0.16690450853535108},{"text":"And one","start":12.88,"end":14.014999,"sentiment":"neutral","sentiment_score":-0.2261287346482277}],"sentiment":"neutral","sentiment_score":-0.13201442854478956,"channel":1,"num_words":20,"start":8.24,"end":14.014999},{"sentences":[{"text":"Mhmm.","start":13.92,"end":14.42,"sentiment":"neutral","sentiment_score":-0.1842801570892334}],"sentiment":"neutral","sentiment_score":-0.1842801570892334,"channel":0,"num_words":1,"start":13.92,"end":14.42},{"sentences":[{"text":"of the things we did was we actually upgraded the plan to the quicker plan.","start":14.014999,"end":17.715,"sentiment":"neutral","sentiment_score":-0.20142441093921662},{"text":"I'm actually not getting quicker 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very hard to hear you.","start":29.19,"end":30.07,"sentiment":"negative","sentiment_score":-0.6252517302831014},{"text":"I got a bit of background noise.","start":30.07,"end":31.27,"sentiment":"negative","sentiment_score":-0.48425014104161945},{"text":"What was that?","start":31.27,"end":31.83,"sentiment":"neutral","sentiment_score":-0.2821880280971527}],"sentiment":"negative","sentiment_score":-0.38661633364178916,"channel":1,"num_words":22,"start":28.15,"end":31.83},{"sentences":[{"text":"Sorry.","start":31.83,"end":32.33,"sentiment":"neutral","sentiment_score":-0.1788666546344757}],"sentiment":"neutral","sentiment_score":-0.1788666546344757,"channel":1,"num_words":1,"start":31.83,"end":32.33},{"sentences":[{"text":"Okay.","start":33.440002,"end":33.52,"sentiment":"neutral","sentiment_score":-0.07769373059272766},{"text":"May I ask your full name, please, for me to 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He explains that he upgraded his plan to a quicker plan but is still experiencing lag on speed tests. Maureen checks his account and informs him that the upgrade is still pending and will be completed straight away. She promises to call back in 30 minutes to check on the upgrade and to call Glenn to discuss the upgrade."},"intents":{"segments":[{"text":"This is Maureen from Eruto tech Hi, support. Murray.","start_word":3,"end_word":11,"intents":[{"intent":"Request technical assistance","confidence_score":0.0555707}]},{"text":"Is it okay if I give you a callback? We'll just, check your account for, regarding the How upgrade. long will that be? Can you give us thirty minutes? Yes.","start_word":380,"end_word":409,"intents":[{"intent":"Schedule callback","confidence_score":0.024746245}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Eruto tech Hi, support. Murray. Yeah. How can How I are assist you? you today? This is Glenn Angus here. I rang the other day, so I was having some problem with my Internet. And one Mhmm. of the things we did was we actually upgraded the plan to the quicker plan.","start_word":0,"end_word":58,"sentiment":"neutral","sentiment_score":0.006880082655698061},{"text":"I'm actually not getting quicker speeds.","start_word":59,"end_word":64,"sentiment":"negative","sentiment_score":-0.5589392781257629},{"text":"Mhmm. Okay. I see may I know your full name, please, for me to check the account? Sorry. What did you ask for?","start_word":65,"end_word":87,"sentiment":"neutral","sentiment_score":-0.06556806713342667},{"text":"It's very hard to hear you. I got a bit of background noise.","start_word":88,"end_word":100,"sentiment":"negative","sentiment_score":-0.5468246936798096},{"text":"What was that? Sorry. Okay. May I ask your full name, please, for me to check Glen your account? Ankers. Sorry? Glen Ankers. Gwen Andrews. Okay. Is it okay if I put you on hold? Let me just check your account. Sure. Hello, Glenn? Yeah. Hello. Yeah. Yeah. Thank you for waiting. So may I know since when did you experience this low slow still slow speed? Ever since we did the upgrade, I've checked it a few times.","start_word":101,"end_word":179,"sentiment":"neutral","sentiment_score":-0.06626121699810028},{"text":"So I'm still getting very, very lagged access to our remote cameras. I'm I'm just getting lag response on a few things.","start_word":180,"end_word":201,"sentiment":"negative","sentiment_score":-0.5376132726669312},{"text":"So and every time I do a speed test, it pops up to the highest speed for, like, a half a second and just goes back to the 50 speed that it used to be on.","start_word":202,"end_word":237,"sentiment":"neutral","sentiment_score":-0.32035425305366516},{"text":"It doesn't doesn't maintain the high download speed.","start_word":238,"end_word":245,"sentiment":"negative","sentiment_score":-0.514797568321228},{"text":"So when I do a speed test report, for example, I did one just before. It gave me 51 meg down and 11 up. Okay. So your previous plan is 50 Mbps over 20? Yeah. Correct. So So I'm basically getting the same speeds. Mhmm. Mhmm. Okay. So, actually, I think on our end, the upgrade You should is I'm sorry. still I didn't pending. understand what you said then. Could you say that again, please? Okay. Actually, upon checking here, the upgrade at Splints is still pending. Is it Right. okay if you, yeah, if you wait until June 1 No. for That's it why to take I asked a for flight? it to be done straight away. Okay. I see. Hang on. Let me just check it. Hello, Glenn? Yes. Hello. Yeah. Is it okay if I give you a callback? We'll just, check your account for, regarding the How upgrade. long will that be? Can you give us thirty minutes? Yes. That's fine. Okay. Sure. We'll give you a callback then.","start_word":246,"end_word":419,"sentiment":"neutral","sentiment_score":0.013700008392333984},{"text":"Thank thank you.","start_word":420,"end_word":422,"sentiment":"positive","sentiment_score":0.3820010721683502},{"text":"K. Thank Which you. number Bye are bye you now. gonna call on? This number, is it okay? I'll get you to ring on a different number if you can, please. It should be the one, I think, linked to the account. 0418178066. Mhmm. Okay. Sure. 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