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Brett, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljeet Singh, to introduce our company and our services. Name of the company again, Brett, it's Cloud Solution IT. Now we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And the reason for my call today, Brett, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And if you can remember, sir, the last time, you asked me to call you back again after four to five months. And we're hoping that you have an available time this coming week, maybe on third or fourth week of this month. Mhmm. Like, the our company's information, sir. Mhmm. Yes, sir. No, sir. I wasn't able to send send you anything. Mhmm. Mhmm. Mhmm. Yep. Yeah. Yeah. I I pretty pretty understand, sir. No worries. I'll check the the portal, sir, and and I'll take it from there. Alright. Thank you, Brad. Thank you. Have a good day. 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Good morning. Brett, it's Ronald from Cloud Solution IT. How are you doing today? Alright.\n\nOkay. That's wonderful. Brett, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljeet Singh, to introduce our company and our services. Name of the company again, Brett, it's Cloud Solution IT.\n\nNow we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And the reason for my call today, Brett, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And if you can remember, sir, the last time, you asked me to call you back again after four to five months. And we're hoping that you have an available time this coming week, maybe on third or fourth week of this month.\n\nMhmm. Like, the our company's information, sir. Mhmm. Yes, sir. No, sir.\n\nI wasn't able to send send you anything. Mhmm. Mhmm. Mhmm. Yep.\n\nYeah. Yeah. I I pretty pretty understand, sir. No worries. I'll check the the portal, sir, and and I'll take it from there.\n\nAlright. Thank you, Brad. Thank you. Have a good day. 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Brent speaking. Fine. Thank you. I would've I would've asked you to send me a capability statement.\n\nYes or no? Yes. Yep. Did you do that? Look.\n\nI'm just flat out on us. You you prob I don't know what it is for today, but you're, like, the sixth person to call me trying to sell services. And I I just don't have I'm not giving up my time at the moment when we don't need it. We we've already got services commissioned, companies agreed, projects awarded, and and we follow a pretty open RFI, RFP process whenever we are doing any project work. So if you haven't picked up any of our RFPs through the portals, then that's an opportunity for people to open up and send us through their proposals.\n\nBut otherwise, I'm not I'm not gonna give up my time every time I get a phone call. I'm sorry. Okay. Sounds good. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.3999999,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.021097779273986816},{"text":"Brent speaking.","start":2.6399999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.014187091030180454},{"text":"Fine.","start":12.48,"end":12.799999,"sentiment":"positive","sentiment_score":0.4175865650177002},{"text":"Thank you.","start":12.799999,"end":13.46,"sentiment":"positive","sentiment_score":0.5658290386199951},{"text":"I would've I would've asked you to send me a capability statement.","start":81.12,"end":84.9,"sentiment":"neutral","sentiment_score":-0.15180088890095553}],"sentiment":"neutral","sentiment_score":-0.012383003512190448,"num_words":18,"start":2.3999999,"end":84.9},{"sentences":[{"text":"Yes or no?","start":85.28,"end":86.1,"sentiment":"neutral","sentiment_score":-0.10136424005031586},{"text":"Yes.","start":91.925,"end":92.425,"sentiment":"neutral","sentiment_score":-0.008400164544582367},{"text":"Yep.","start":92.485,"end":92.985,"sentiment":"neutral","sentiment_score":0.01281842403113842},{"text":"Did you do that?","start":95.045006,"end":96.025,"sentiment":"neutral","sentiment_score":0.0018816583324223757},{"text":"Look.","start":103.549995,"end":103.869995,"sentiment":"negative","sentiment_score":-0.4120443761348725}],"sentiment":"neutral","sentiment_score":-0.07041922034695744,"num_words":10,"start":85.28,"end":103.869995},{"sentences":[{"text":"I'm just flat out on us.","start":103.869995,"end":105.31,"sentiment":"negative","sentiment_score":-0.6329550445079803},{"text":"You you prob I don't know what it is for today, but you're, like, the sixth person to call me trying to sell services.","start":105.31,"end":111.409996,"sentiment":"neutral","sentiment_score":-0.22694151600201926},{"text":"And I I just don't have I'm not giving up my time at the moment when we don't need it.","start":111.79,"end":118.13,"sentiment":"negative","sentiment_score":-0.48008019030094146},{"text":"We we've already got services commissioned, companies agreed, projects awarded, and and we follow a pretty open RFI, RFP process whenever we are doing any project work.","start":118.315,"end":131.76999,"sentiment":"neutral","sentiment_score":-0.05158964820482113},{"text":"So if you haven't picked up any of our RFPs through the portals, then that's an opportunity for people to open up and send us through their proposals.","start":132.06999,"end":143.04999,"sentiment":"neutral","sentiment_score":-0.005128188241672303}],"sentiment":"neutral","sentiment_score":-0.19411847837535398,"num_words":105,"start":103.869995,"end":143.04999},{"sentences":[{"text":"But otherwise, I'm not I'm not gonna give up my time every time I get a phone call.","start":143.11,"end":148.445,"sentiment":"neutral","sentiment_score":-0.28511400976114804},{"text":"I'm sorry.","start":148.445,"end":149.105,"sentiment":"neutral","sentiment_score":-0.12415394932031631},{"text":"Okay.","start":159.72687,"end":160.12688,"sentiment":"neutral","sentiment_score":0.1943798065185547},{"text":"Sounds good.","start":160.12688,"end":160.94687,"sentiment":"positive","sentiment_score":0.3678930699825287},{"text":"Thank you.","start":162.60687,"end":163.26688,"sentiment":"positive","sentiment_score":0.49923914670944214}],"sentiment":"neutral","sentiment_score":-0.13806863337755204,"num_words":25,"start":143.11,"end":163.26688},{"sentences":[{"text":"Bye.","start":163.80687,"end":164.30687,"sentiment":"neutral","sentiment_score":0.11097446084022522}],"sentiment":"neutral","sentiment_score":0.11097446084022522,"num_words":1,"start":163.80687,"end":164.30687}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Brent speaking.\n\nChannel 0: Yeah. Good morning. Brett, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Fine. Thank you.\n\nChannel 0: Alright. Okay. That's wonderful. Brett, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljeet Singh, to introduce our company and our services.\n\nName of the company again, Brett, it's Cloud Solution IT. Now we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And the reason for my call today, Brett, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And if you can remember, sir, the last time, you asked me to call you back again after four to five months.\n\nAnd we're hoping that you have an available time this coming week, maybe on third or fourth week of this month.\n\nChannel 1: I would've I would've asked you\n\nChannel 0: Mhmm.\n\nChannel 1: to send me a capability statement. Yes or no?\n\nChannel 0: Like, the our company's information, sir.\n\nChannel 1: Yes. Yep.\n\nChannel 0: Mhmm. Yes,\n\nChannel 1: Did\n\nChannel 0: sir.\n\nChannel 1: you do that?\n\nChannel 0: No, sir. I wasn't able to send send you anything.\n\nChannel 1: Look. I'm just flat out on us. You you prob\n\nChannel 0: Mhmm.\n\nChannel 1: I don't know what it is for today, but you're, like, the sixth person to call me trying to sell services. And I I just don't have I'm not giving up my time at the moment when we don't need it. We we've already\n\nChannel 0: Mhmm.\n\nChannel 1: got services commissioned, companies agreed, projects awarded, and and we follow a pretty open RFI, RFP process whenever we are doing any project work. So if you haven't picked up any of our RFPs through the portals, then\n\nChannel 0: Mhmm.\n\nChannel 1: that's an opportunity for people to open up and send us through their proposals. But otherwise, I'm not I'm not gonna give up my time every\n\nChannel 0: Yep.\n\nChannel 1: time I get a phone call. I'm sorry.\n\nChannel 0: Yeah. Yeah. I I pretty pretty understand, sir. No worries. I'll check the the portal, sir, and and I'll take it from there.\n\nChannel 1: Okay. Sounds good.\n\nChannel 0: Alright. Thank you, Brad. Thank\n\nChannel 1: Thank\n\nChannel 0: you.\n\nChannel 1: you.\n\nChannel 0: Have a good day.\n\nChannel 1: Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.3999999,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.021097779273986816},{"text":"Brent speaking.","start":2.6399999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.014187091030180454}],"sentiment":"neutral","sentiment_score":0.01649065377811591,"channel":1,"num_words":3,"start":2.3999999,"end":3.3799999},{"sentences":[{"text":"Yeah.","start":4.7999997,"end":5.12,"sentiment":"neutral","sentiment_score":0.13240566849708557},{"text":"Good morning.","start":5.12,"end":5.8599997,"sentiment":"positive","sentiment_score":0.4395538568496704},{"text":"Brett, it's Ronald from Cloud Solution IT.","start":6.3199997,"end":10.179999,"sentiment":"neutral","sentiment_score":0.27849584605012623},{"text":"How are you doing 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Brad.","start":161.595,"end":162.47499,"sentiment":"positive","sentiment_score":0.4689896802107493},{"text":"Thank","start":162.47499,"end":162.635,"sentiment":"positive","sentiment_score":0.516704797744751}],"sentiment":"positive","sentiment_score":0.4361191689968109,"channel":0,"num_words":5,"start":160.795,"end":162.635},{"sentences":[{"text":"Thank","start":162.60687,"end":162.76688,"sentiment":"positive","sentiment_score":0.5669900178909302}],"sentiment":"positive","sentiment_score":0.5669900178909302,"channel":1,"num_words":1,"start":162.60687,"end":162.76688},{"sentences":[{"text":"you.","start":162.635,"end":162.795,"sentiment":"positive","sentiment_score":0.5343153476715088}],"sentiment":"positive","sentiment_score":0.5343153476715088,"channel":0,"num_words":1,"start":162.635,"end":162.795},{"sentences":[{"text":"you.","start":162.76688,"end":163.26688,"sentiment":"positive","sentiment_score":0.4314882755279541}],"sentiment":"positive","sentiment_score":0.4314882755279541,"channel":1,"num_words":1,"start":162.76688,"end":163.26688},{"sentences":[{"text":"Have a good day.","start":162.795,"end":163.69499,"sentiment":"positive","sentiment_score":0.4957529082894325}],"sentiment":"positive","sentiment_score":0.4957529082894325,"channel":0,"num_words":4,"start":162.795,"end":163.69499},{"sentences":[{"text":"Bye.","start":163.80687,"end":164.30687,"sentiment":"neutral","sentiment_score":0.11097446084022522}],"sentiment":"neutral","sentiment_score":0.11097446084022522,"channel":1,"num_words":1,"start":163.80687,"end":164.30687},{"sentences":[{"text":"Bye bye.","start":164.715,"end":165.31194,"sentiment":"neutral","sentiment_score":0.03357093036174774}],"sentiment":"neutral","sentiment_score":0.03357093036174774,"channel":0,"num_words":2,"start":164.715,"end":165.31194}]},"summary":{"result":"success","short":"The Cloud Solution IT representative, Ronald, calls the customer, Brett, to introduce their company and offer their services. They mention that they are a managed service provider and Microsoft partner, and hope to arrange an introductory meeting with Brett. Ronald apologizes for not being able to send Brett a capability statement and assures him that they follow a very open RFP process. They agree to check the portal and end the call."},"intents":{"segments":[{"text":"Like, the our company's information, sir. Yes.","start_word":208,"end_word":214,"intents":[{"intent":"Provide company information","confidence_score":0.016753616}]},{"text":"I don't know what it is for today, but you're, like, the sixth person to call me trying to sell services.","start_word":244,"end_word":264,"intents":[{"intent":"Sell services","confidence_score":0.55012363}]},{"text":"that's an opportunity for people to open up and send us through their proposals.","start_word":328,"end_word":341,"intents":[{"intent":"Receive proposals","confidence_score":0.00703615}]},{"text":"I'll check the the portal, sir, and and I'll take it from there. Okay.","start_word":373,"end_word":386,"intents":[{"intent":"Check portal","confidence_score":0.8538827}]}]},"sentiments":{"segments":[{"text":"Hello. Brent speaking. Yeah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.050294019281864166},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.43175265192985535},{"text":"Brett, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":6,"end_word":17,"sentiment":"neutral","sentiment_score":0.28989747166633606},{"text":"Fine. Thank you. Alright. Okay. That's wonderful.","start_word":18,"end_word":24,"sentiment":"positive","sentiment_score":0.5418599843978882},{"text":"Brett, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljeet Singh, to introduce our company and our services. Name of the company again, Brett, it's Cloud Solution IT. Now we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And the reason for my call today, Brett, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And if you can remember, sir, the last time, you asked me to call you back again after four to five months. And we're hoping that you have an available time this coming week, maybe on third or fourth week of this month. I would've I would've asked you Mhmm. to send me a capability statement. Yes or no? Like, the our company's information, sir. Yes. Yep. Mhmm. Yes, Did sir. you do that?","start_word":25,"end_word":222,"sentiment":"neutral","sentiment_score":0.03155345514868245},{"text":"No, sir. I wasn't able to send send you anything. Look. I'm just flat out on us.","start_word":223,"end_word":239,"sentiment":"negative","sentiment_score":-0.4919668734073639},{"text":"You you prob Mhmm. I don't know what it is for today, but you're, like, the sixth person to call me trying to sell services.","start_word":240,"end_word":264,"sentiment":"neutral","sentiment_score":-0.21548230946063995},{"text":"And I I just don't have I'm not giving up my time at the moment when we don't need it.","start_word":265,"end_word":284,"sentiment":"negative","sentiment_score":-0.47280237078666687},{"text":"We we've already Mhmm. got services commissioned, companies agreed, projects awarded, and and we follow a pretty open RFI, RFP process whenever we are doing any project work. So if you haven't picked up any of our RFPs through the portals, then Mhmm. that's an opportunity for people to open up and send us through their proposals. But otherwise, I'm not I'm not gonna give up my time every Yep. time I get a phone call. I'm sorry. Yeah. Yeah. I I pretty pretty understand, sir. No worries. I'll check the the portal, sir, and and I'll take it from there. Okay.","start_word":285,"end_word":386,"sentiment":"neutral","sentiment_score":-0.06459573656320572},{"text":"Sounds good.","start_word":387,"end_word":388,"sentiment":"positive","sentiment_score":0.3498207926750183},{"text":"Alright.","start_word":389,"end_word":389,"sentiment":"neutral","sentiment_score":0.25692200660705566},{"text":"Thank you, Brad. Thank Thank you. you. Have a good day.","start_word":390,"end_word":400,"sentiment":"positive","sentiment_score":0.48499634861946106},{"text":"Bye. Bye bye.","start_word":401,"end_word":403,"sentiment":"neutral","sentiment_score":0.163824995358785}],"average":{"sentiment":"neutral","sentiment_score":-0.016947622443934114}}}}