{"metadata":{"transaction_key":"deprecated","request_id":"019f5906-d80e-7f00-af95-733467853167","sha256":"59a89e13e5e8c1e5cd77ebc242d4e440074f5b9146ec9b41d1b7463134bd21cc","created":"2026-07-13T01:10:49.726Z","duration":41.399937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":43,"output_tokens":43},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":43,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"Andrew.","confidence":0.8408203,"words":[{"word":"andrew","start":6.96,"end":7.46,"confidence":0.8408203,"punctuated_word":"Andrew.","sentiment":"neutral","sentiment_score":0.12055249512195589}],"paragraphs":{"transcript":"\nAndrew.","paragraphs":[{"sentences":[{"text":"Andrew.","start":6.96,"end":7.46,"sentiment":"neutral","sentiment_score":0.12055249512195589}],"sentiment":"neutral","sentiment_score":0.12055249512195589,"num_words":1,"start":6.96,"end":7.46}]}}]},{"alternatives":[{"transcript":"Your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like","confidence":1.0,"words":[{"word":"your","start":0.32,"end":0.48,"confidence":0.8833008,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.01132701337337494},{"word":"name","start":0.48,"end":0.79999995,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.0024150386452674866},{"word":"and","start":0.79999995,"end":1.04,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.015447253361344336},{"word":"reason","start":1.04,"end":1.36,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.013034909963607788},{"word":"for","start":1.36,"end":1.52,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02600635215640068},{"word":"calling","start":1.52,"end":2.02,"confidence":0.9567871,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.015409491956233978},{"word":"i'll","start":2.08,"end":2.32,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.005809077527374029},{"word":"see","start":2.32,"end":2.56,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.0067451149225234985},{"word":"if","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.00283726304769516},{"word":"this","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.010143572464585304},{"word":"person","start":2.8799999,"end":3.28,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.0035849176347255707},{"word":"is","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.003705747425556183},{"word":"available","start":3.4399998,"end":3.9399998,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.002019556239247322},{"word":"thanks","start":12.48,"end":12.98,"confidence":0.9980469,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5388970971107483},{"word":"please","start":13.12,"end":13.5199995,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.043567344546318054},{"word":"stay","start":13.5199995,"end":13.84,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.03992081433534622},{"word":"on","start":13.84,"end":14.0,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.01832135021686554},{"word":"the","start":14.0,"end":14.08,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11383046954870224},{"word":"line","start":14.08,"end":14.58,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.09737182408571245},{"word":"i'm","start":37.97,"end":38.29,"confidence":0.8039551,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4327262341976166},{"word":"sorry","start":38.29,"end":38.77,"confidence":0.9724121,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.4470168948173523},{"word":"this","start":38.77,"end":39.01,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6785480380058289},{"word":"person","start":39.01,"end":39.41,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5626493096351624},{"word":"is","start":39.41,"end":39.57,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5463447570800781},{"word":"not","start":39.57,"end":39.73,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5187702178955078},{"word":"available","start":39.73,"end":40.23,"confidence":0.99902344,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.4869747757911682},{"word":"if","start":40.69,"end":40.85,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.08803829550743103},{"word":"you","start":40.85,"end":40.93,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05465323477983475},{"word":"would","start":40.93,"end":41.17,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.060395389795303345},{"word":"like","start":41.17,"end":41.399937,"confidence":0.9604492,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.06799306720495224}],"paragraphs":{"transcript":"\nYour name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like","paragraphs":[{"sentences":[{"text":"Your name and reason for calling.","start":0.32,"end":2.02,"sentiment":"neutral","sentiment_score":0.00365442813684543},{"text":"I'll see if this person is available.","start":2.08,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.00044392814327563556},{"text":"Thanks.","start":12.48,"end":12.98,"sentiment":"positive","sentiment_score":0.5388970971107483},{"text":"Please stay on the line.","start":13.12,"end":14.58,"sentiment":"neutral","sentiment_score":0.02920709699392319},{"text":"I'm sorry.","start":37.97,"end":38.77,"sentiment":"negative","sentiment_score":-0.43987156450748444}],"sentiment":"neutral","sentiment_score":-0.008084594338600124,"num_words":21,"start":0.32,"end":38.77},{"sentences":[{"text":"This person is not available.","start":38.77,"end":40.23,"sentiment":"negative","sentiment_score":-0.558657419681549},{"text":"If you would like","start":40.69,"end":41.399937,"sentiment":"neutral","sentiment_score":-0.06776999682188034}],"sentiment":"negative","sentiment_score":-0.34048523174391854,"num_words":9,"start":38.77,"end":41.399937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Andrew.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like","paragraphs":[{"sentences":[{"text":"Your name and reason for calling.","start":0.32,"end":2.02,"sentiment":"neutral","sentiment_score":0.00365442813684543},{"text":"I'll see if this person is available.","start":2.08,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.00044392814327563556}],"sentiment":"neutral","sentiment_score":0.001925697371077079,"channel":1,"num_words":13,"start":0.32,"end":3.9399998},{"sentences":[{"text":"Andrew.","start":6.96,"end":7.46,"sentiment":"neutral","sentiment_score":0.12055249512195589}],"sentiment":"neutral","sentiment_score":0.12055249512195589,"channel":0,"num_words":1,"start":6.96,"end":7.46},{"sentences":[{"text":"Thanks.","start":12.48,"end":12.98,"sentiment":"positive","sentiment_score":0.5388970971107483},{"text":"Please stay on the line.","start":13.12,"end":14.58,"sentiment":"neutral","sentiment_score":0.02920709699392319},{"text":"I'm sorry.","start":37.97,"end":38.77,"sentiment":"negative","sentiment_score":-0.43987156450748444},{"text":"This person is not available.","start":38.77,"end":40.23,"sentiment":"negative","sentiment_score":-0.558657419681549},{"text":"If you would like","start":40.69,"end":41.399937,"sentiment":"neutral","sentiment_score":-0.06776999682188034}],"sentiment":"neutral","sentiment_score":-0.19171633133116892,"channel":1,"num_words":17,"start":12.48,"end":41.399937}]},"summary":{"result":"success","short":"Your name and reason for calling. I'll see if this person is available. Andrew. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like"},"intents":{"segments":[{"text":"This person is not available.","start_word":22,"end_word":26,"intents":[{"intent":"Confirm availability","confidence_score":0.059081677},{"intent":"Appreciate call","confidence_score":0.003130167}]}]},"sentiments":{"segments":[{"text":"Your name and reason for calling. I'll see if this person is available. Andrew.","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.013158271089196203},{"text":"Thanks.","start_word":14,"end_word":14,"sentiment":"positive","sentiment_score":0.5388970971107483},{"text":"Please stay on the line.","start_word":15,"end_word":19,"sentiment":"neutral","sentiment_score":0.04056788608431816},{"text":"I'm sorry. This person is not available.","start_word":20,"end_word":26,"sentiment":"negative","sentiment_score":-0.49749770760536194},{"text":"If you would like","start_word":27,"end_word":30,"sentiment":"neutral","sentiment_score":-0.08179603517055511}],"average":{"sentiment":"neutral","sentiment_score":-0.09803003488585006}}}}