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Hello. Hi. How are you? Just. Sort of. How can I help you? Yeah. Yeah. Well, we said 03:00. Yeah. Three 03:00, people were gonna do it at twelve, then I don't know what happened. And then 03:00 and then 03:00 never happened. We're just yeah. Okay. We're just I've got customers picking up cars at the moment. So from now to 05:00, we're gonna be sorta needing the computer. Won't be able to do it. Doing a try for tomorrow morning around eleven, 10:30 because the first half of the morning was sort of, like, ordering parts and people are dropping off cars and stuff like that. And then around 10:30, eleven, it's pretty easy. Take care. Thank you. 10:30 is good tomorrow morning for suburb's day. Yeah. Can't jump on then. Aaron's saying, do you just wanna jump on now just to get out of the way? Is there time now? Yeah. Got time. Yeah. You got about twenty minutes. It's stored tomorrow morning. Yeah. Oh, yeah. Done. Yeah. We'll do it tomorrow. I cannot. Thank you. Cheers. 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Is that Aaron?\n\nChannel 1: Hello. Hello. Hi. How are\n\nChannel 0: Can you\n\nChannel 1: you?\n\nChannel 0: hear me? Hello?\n\nChannel 1: Just.\n\nChannel 0: Not for the mic.\n\nChannel 1: Sort of. How can I\n\nChannel 0: Yeah. It's Kim from SuburbStack, mate.\n\nChannel 1: help\n\nChannel 0: I'm just playing a phone tag with you,\n\nChannel 1: you?\n\nChannel 0: I think.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: How you doing? Are we jumping on the call, or when did you guys wanna reschedule?\n\nChannel 1: Well, we said\n\nChannel 0: Obviously,\n\nChannel 1: 03:00.\n\nChannel 0: I missed you this morning.\n\nChannel 1: Yeah. Three 03:00, people were gonna do it at twelve, then I don't know what happened. And then 03:00 and then 03:00 never happened.\n\nChannel 0: Yeah. I\n\nChannel 1: We're\n\nChannel 0: missed\n\nChannel 1: just\n\nChannel 0: I missed you guys on both times. I was I was waiting in the call, and then Dan said you guys joined twenty minutes later. 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yeah.","start":131.045,"end":131.52501,"sentiment":"neutral","sentiment_score":0.04638267867267132},{"text":"Done.","start":131.52501,"end":132.02501,"sentiment":"neutral","sentiment_score":0.0847824439406395},{"text":"Yeah.","start":132.405,"end":132.645,"sentiment":"neutral","sentiment_score":0.08374638855457306}],"sentiment":"neutral","sentiment_score":0.03336991969909933,"channel":1,"num_words":9,"start":129.765,"end":132.645},{"sentences":[{"text":"We'll do it tomorrow.","start":132.645,"end":133.625,"sentiment":"neutral","sentiment_score":0.09820749424397945}],"sentiment":"neutral","sentiment_score":0.09820749424397945,"channel":1,"num_words":4,"start":132.645,"end":133.625},{"sentences":[{"text":"Where'd you?","start":133.655,"end":134.13,"sentiment":"neutral","sentiment_score":0.04648463800549507},{"text":"Alright.","start":135.89,"end":136.13,"sentiment":"neutral","sentiment_score":0.06300611048936844},{"text":"I'll send that link through.","start":136.13,"end":137.25,"sentiment":"neutral","sentiment_score":0.07582870125770569},{"text":"Alright.","start":137.25,"end":137.57,"sentiment":"neutral","sentiment_score":0.07135197520256042},{"text":"See you guys tomorrow morning.","start":137.57,"end":138.61,"sentiment":"neutral","sentiment_score":0.07167439982295036}],"sentiment":"neutral","sentiment_score":0.0689173476504428,"channel":0,"num_words":14,"start":133.655,"end":138.61},{"sentences":[{"text":"Alright?","start":138.61,"end":139.11,"sentiment":"neutral","sentiment_score":-0.0625789687037468}],"sentiment":"neutral","sentiment_score":-0.0625789687037468,"channel":0,"num_words":1,"start":138.61,"end":139.11},{"sentences":[{"text":"I cannot.","start":139.35493,"end":139.91493,"sentiment":"neutral","sentiment_score":-0.3135061413049698},{"text":"Thank you.","start":139.91493,"end":140.65494,"sentiment":"neutral","sentiment_score":-0.1691751703619957}],"sentiment":"neutral","sentiment_score":-0.24134065583348274,"channel":1,"num_words":4,"start":139.35493,"end":140.65494},{"sentences":[{"text":"Yes.","start":141.49,"end":141.97,"sentiment":"neutral","sentiment_score":-0.01794710010290146},{"text":"Bye.","start":141.97,"end":142.47,"sentiment":"neutral","sentiment_score":0.3281862735748291}],"sentiment":"neutral","sentiment_score":0.15511958673596382,"channel":0,"num_words":2,"start":141.49,"end":142.47},{"sentences":[{"text":"Cheers.","start":142.71494,"end":143.11494,"sentiment":"positive","sentiment_score":0.685287594795227},{"text":"Bye.","start":143.11494,"end":143.61494,"sentiment":"neutral","sentiment_score":-0.09328031539916992}],"sentiment":"neutral","sentiment_score":0.29600363969802856,"channel":1,"num_words":2,"start":142.71494,"end":143.61494}]},"summary":{"result":"success","short":"The customer, Aaron, missed a call from the agent, Kim, and they had a brief conversation about a missed call. Kim explains that they missed each other's calls and they were waiting for Dan to join the call. They agree to reschedule for the next day at 10:30am."},"intents":{"segments":[{"text":"Are we jumping on the call, or when did you guys wanna reschedule?","start_word":48,"end_word":60,"intents":[{"intent":"Manage call schedule","confidence_score":0.010496898}]},{"text":"Doing a try for tomorrow morning Tomorrow morning, what time suits? around eleven, 10:30 because the first half of the morning was sort of, like, ordering parts and people are dropping off cars and stuff like that. And then around 10:30, eleven, it's pretty easy. Take care. Yeah. Thank Gotcha. you. Yeah. And do. Yeah. Yeah. I can do 10:30 tomorrow morning, mate. 10:30 is good tomorrow morning for suburb's day. Yeah.","start_word":166,"end_word":237,"intents":[{"intent":"Schedule appointment","confidence_score":0.43563977}]}]},"sentiments":{"segments":[{"text":"Hey. Is that Aaron? Hello. Hello. Hi. How are Can you you? hear me? Hello? Just.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.06831823289394379},{"text":"Not for the mic. Sort of.","start_word":16,"end_word":21,"sentiment":"negative","sentiment_score":-0.36705538630485535},{"text":"How can I Yeah. It's Kim from SuburbStack, mate. help I'm just playing a phone tag with you, you? I think. Yeah. Yeah. How you doing? Are we jumping on the call, or when did you guys wanna reschedule? Well, we said Obviously, 03:00.","start_word":22,"end_word":65,"sentiment":"neutral","sentiment_score":0.002453512279316783},{"text":"I missed you this morning.","start_word":66,"end_word":70,"sentiment":"negative","sentiment_score":-0.42264360189437866},{"text":"Yeah. Three 03:00, people were gonna do it at twelve, then I don't know what happened. And then 03:00 and then 03:00 never happened. Yeah. I We're missed just I missed you guys on both times. I was I was waiting in the call, and then Dan said you guys joined twenty minutes later. So it looks like we just missed each other. yeah. Okay. We're just I've got customers picking up cars at the moment. So from now to 05:00, we're gonna be sorta needing the computer.","start_word":71,"end_word":158,"sentiment":"neutral","sentiment_score":-0.2584773600101471},{"text":"Won't be able to do it.","start_word":159,"end_word":164,"sentiment":"negative","sentiment_score":-0.6718880534172058},{"text":"Doing a try for tomorrow morning Tomorrow morning, what time suits? around eleven, 10:30 because the first half of the morning was sort of, like, ordering parts and people are dropping off cars and stuff like that. And then around 10:30, eleven, it's pretty easy. Take care. Yeah.","start_word":165,"end_word":212,"sentiment":"neutral","sentiment_score":0.13985635340213776},{"text":"Thank Gotcha. you.","start_word":213,"end_word":215,"sentiment":"positive","sentiment_score":0.4810609817504883},{"text":"Yeah. And do. Yeah. Yeah. I can do 10:30 tomorrow morning, mate. 10:30 is good tomorrow morning for suburb's day.","start_word":216,"end_word":235,"sentiment":"neutral","sentiment_score":0.17848171293735504},{"text":"Yeah. Perfect. Easy.","start_word":236,"end_word":238,"sentiment":"positive","sentiment_score":0.5867452025413513},{"text":"I'll send that Can't one through, jump mate. on then. Aaron's saying, do you just wanna jump on now just to get out of the way? Up to you, do you have time, or did you have customers? Is there time now? Yeah. Got time. Yeah. You got about twenty minutes. We might need a bit longer than twenty if we if we do tomorrow. It's stored tomorrow morning. Yeah. Oh, yeah. Done. Yeah. We'll do it tomorrow. Where'd you? Alright. I'll send that link through. Alright. See you guys tomorrow morning. Alright? I cannot. Thank you. Yes. Bye.","start_word":239,"end_word":337,"sentiment":"neutral","sentiment_score":0.037569803797235395},{"text":"Cheers. Bye.","start_word":338,"end_word":339,"sentiment":"positive","sentiment_score":0.5269322395324707}],"average":{"sentiment":"neutral","sentiment_score":-0.0254456850198599}}}}