{"metadata":{"transaction_key":"deprecated","request_id":"019fdabd-737f-74c1-af6e-a0d77261d62b","sha256":"3699535644da559d42a5e6e17cd247c6d0dd21d4773eedd81802284ee6e725cd","created":"2026-08-07T05:41:17.702Z","duration":2.3039374,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":12,"output_tokens":12},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":12,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. This is Elaine. I'm sorry.","confidence":0.99853516,"words":[{"word":"hi","start":0.71999997,"end":0.96,"confidence":0.9970703,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.14318495988845825},{"word":"this","start":0.96,"end":1.1999999,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.12206393480300903},{"word":"is","start":1.1999999,"end":1.36,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.14463792741298676},{"word":"elaine","start":1.36,"end":1.68,"confidence":0.72216797,"punctuated_word":"Elaine.","sentiment":"neutral","sentiment_score":0.14754340052604675},{"word":"i'm","start":1.68,"end":1.8399999,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5606095790863037},{"word":"sorry","start":1.8399999,"end":2.3039374,"confidence":0.91186523,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.33394163846969604}],"paragraphs":{"transcript":"\nHi. This is Elaine. I'm sorry.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":0.96,"sentiment":"neutral","sentiment_score":0.14318495988845825},{"text":"This is Elaine.","start":0.96,"end":1.68,"sentiment":"neutral","sentiment_score":0.1380817542473475},{"text":"I'm sorry.","start":1.68,"end":2.3039374,"sentiment":"negative","sentiment_score":-0.4472756087779999}],"sentiment":"neutral","sentiment_score":-0.05618683248758316,"num_words":6,"start":0.71999997,"end":2.3039374}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Elaine. I'm sorry.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":0.96,"sentiment":"neutral","sentiment_score":0.14318495988845825},{"text":"This is Elaine.","start":0.96,"end":1.68,"sentiment":"neutral","sentiment_score":0.1380817542473475},{"text":"I'm sorry.","start":1.68,"end":2.3039374,"sentiment":"negative","sentiment_score":-0.4472756087779999}],"sentiment":"neutral","sentiment_score":-0.05618683248758316,"channel":1,"num_words":6,"start":0.71999997,"end":2.3039374}]},"summary":{"result":"success","short":"Hi. This is Elaine. I'm sorry."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hi. This is Elaine.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.1422431468963623},{"text":"I'm sorry.","start_word":4,"end_word":5,"sentiment":"negative","sentiment_score":-0.5335896611213684}],"average":{"sentiment":"neutral","sentiment_score":-0.13935387134552002}}}}