{"metadata":{"transaction_key":"deprecated","request_id":"f0bed794-8930-4122-bdfa-d4f8f2264f32","sha256":"de0fd9ea971781a804c59b6121124e81380fb55fec2e54b181cc525c417536c7","created":"2026-03-03T23:48:18.910Z","duration":609.9119,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":893,"output_tokens":77},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1010,"output_tokens":1012},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1010,"output_tokens":60}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today? Okay. Am I speaking with David? Yeah. Have you tried to reboot your router? Mhmm. Mhmm. May I know what is the streaming platform that you're trying to access? Okay. Is it okay if I put you on hold? Let me just check on her end. Okay. Hello, David? Yeah. Ma'am, what is the error it's saying? You can listen right here. Have you tried to, like, refresh the ES Sport? Have you tried to refresh the streaming platform? You said it's ESport. Am I am I right? K sport. Mhmm. Yeah. Can we try that one? Then let's try to log in again if mhmm. Can we try to, like, uninstall the application then reinstall. First, to just try troubleshoot. Because upon checking on her end, you should the IP address is all good now. So the streaming platform should be working fine now, but I think it needs a refresh. Hello? Okay. Mhmm. Yeah. Can you please spell the Kiosport for us to check the application? Okay. Mhmm. Okay. Is it okay if I put you on hold? Let me just check on our end. Okay? Hello, Davis? Yes. Thank you for waiting. Have you tried to reinstall the application? Like, delete the app and reinstall it? Yeah. So I think it might be their server problem. Maybe it's just temporarily not available because you mentioned that everything else is working like you should. Is it the same thing with Netflix or you don't use Netflix? Mhmm. So since other application is working fine after the Gail app issue and only the case port, I think that might be a server issue with the application. Hello? Can you hear me? Yes. Sorry. Sorry? I think it's best if you contact directly the case port for them to be aware of the issue. And is it working if you use your data only or you haven't tried it yet? Okay. So you're using data on your TV or on your phone? Okay. I see. Is it okay if you contact our case support then get back to us first just to confirm? Mhmm. Yeah. Then I'll also escalate the issue to our to Supa Networks directly for them to be aware of the issue. Yeah. That's correct. May I know the spelling of the kiosk Sport? K a y o. K y o, then Sport, s p o r t. Okay. K s ports. Okay. This is not good. Okay. Kindly get back to us after you have spoke with Care Sports. Okay. Yeah. Thank you. Bye for now.","confidence":0.9972536,"words":[{"word":"hello","start":1.4399999,"end":1.92,"confidence":0.99634635,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.1801018863916397},{"word":"good","start":1.92,"end":2.08,"confidence":0.9996321,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4497755467891693},{"word":"morning","start":2.08,"end":2.48,"confidence":0.99959606,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.4838886559009552},{"word":"this","start":2.48,"end":2.72,"confidence":0.9993413,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.4188401699066162},{"word":"is","start":2.72,"end":2.8799999,"confidence":0.9933201,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.4515247941017151},{"word":"maureen","start":2.8799999,"end":3.3799999,"confidence":0.8364105,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.5260727405548096},{"word":"from","start":3.4399998,"end":3.84,"confidence":0.99873525,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.4747660756111145},{"word":"airtel","start":3.84,"end":4.3199997,"confidence":0.9482028,"punctuated_word":"Airtel","sentiment":"positive","sentiment_score":0.36918944120407104},{"word":"tech","start":4.3199997,"end":4.56,"confidence":0.9515947,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.3917006254196167},{"word":"support","start":4.56,"end":5.06,"confidence":0.99987465,"punctuated_word":"support.","sentiment":"positive","sentiment_score":0.3987030386924744},{"word":"how","start":5.12,"end":5.3599997,"confidence":0.99989665,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.4961527585983277},{"word":"can","start":5.3599997,"end":5.52,"confidence":0.9999293,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.46500909328460693},{"word":"i","start":5.52,"end":5.6,"confidence":0.9976043,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4431516230106354},{"word":"assist","start":5.6,"end":5.8399997,"confidence":0.9999571,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.3992324769496918},{"word":"you","start":5.8399997,"end":6.08,"confidence":0.9997956,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4096814692020416},{"word":"today","start":6.08,"end":6.58,"confidence":0.99987483,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.3347003161907196},{"word":"okay","start":17.455,"end":17.955,"confidence":0.7464772,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.006625864654779434},{"word":"am","start":19.055,"end":19.295,"confidence":0.84814906,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":-0.006621267646551132},{"word":"i","start":19.295,"end":19.455,"confidence":0.998836,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00019238144159317017},{"word":"speaking","start":19.455,"end":19.775,"confidence":0.9997398,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.006677962839603424},{"word":"with","start":19.775,"end":20.095,"confidence":0.9998392,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0032935775816440582},{"word":"david","start":20.095,"end":20.595,"confidence":0.99931717,"punctuated_word":"David?","sentiment":"neutral","sentiment_score":0.01178470067679882},{"word":"yeah","start":22.815,"end":23.315,"confidence":0.91419506,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.013259358704090118},{"word":"have","start":23.375,"end":23.695,"confidence":0.9867557,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.017623454332351685},{"word":"you","start":23.695,"end":23.775,"confidence":0.99918634,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01606477051973343},{"word":"tried","start":23.775,"end":24.095001,"confidence":0.9997354,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.0420435294508934},{"word":"to","start":24.095001,"end":24.175,"confidence":0.99829406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03687382489442825},{"word":"reboot","start":24.175,"end":24.654999,"confidence":0.99960476,"punctuated_word":"reboot","sentiment":"neutral","sentiment_score":-0.018954254686832428},{"word":"your","start":24.654999,"end":24.814999,"confidence":0.9995788,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.021489590406417847},{"word":"router","start":24.814999,"end":25.314999,"confidence":0.9997939,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.028375735506415367},{"word":"mhmm","start":30.015,"end":30.515,"confidence":0.9376308,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.02040901966392994},{"word":"mhmm","start":30.814999,"end":31.314999,"confidence":0.90696263,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.02524891495704651},{"word":"may","start":31.99,"end":32.23,"confidence":0.62470204,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.04978182166814804},{"word":"i","start":32.23,"end":32.31,"confidence":0.996488,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03691544011235237},{"word":"know","start":32.31,"end":32.47,"confidence":0.99979633,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.034142352640628815},{"word":"what","start":32.47,"end":32.71,"confidence":0.99788207,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.03436103090643883},{"word":"is","start":32.71,"end":32.95,"confidence":0.9990606,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03616463392972946},{"word":"the","start":32.95,"end":33.35,"confidence":0.999571,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05053061991930008},{"word":"streaming","start":33.35,"end":33.85,"confidence":0.9989747,"punctuated_word":"streaming","sentiment":"neutral","sentiment_score":0.027778275310993195},{"word":"platform","start":33.99,"end":34.49,"confidence":0.9998734,"punctuated_word":"platform","sentiment":"neutral","sentiment_score":0.07136239111423492},{"word":"that","start":34.95,"end":35.11,"confidence":0.9990388,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.037943433970212936},{"word":"you're","start":35.11,"end":35.43,"confidence":0.9989818,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.03881894052028656},{"word":"trying","start":35.43,"end":35.67,"confidence":0.999858,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.02905380353331566},{"word":"to","start":35.67,"end":35.91,"confidence":0.99931574,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04393485933542251},{"word":"access","start":35.91,"end":36.41,"confidence":0.99914336,"punctuated_word":"access?","sentiment":"neutral","sentiment_score":0.047830358147621155},{"word":"okay","start":43.91,"end":44.41,"confidence":0.952351,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05593738332390785},{"word":"is","start":44.685,"end":44.845,"confidence":0.97667015,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.06379666179418564},{"word":"it","start":44.845,"end":44.925,"confidence":0.99923146,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.10294146835803986},{"word":"okay","start":44.925,"end":45.325,"confidence":0.99924695,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.07194367051124573},{"word":"if","start":45.325,"end":45.405,"confidence":0.98796344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06869611889123917},{"word":"i","start":45.405,"end":45.565,"confidence":0.9744547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03636877611279488},{"word":"put","start":45.565,"end":45.805,"confidence":0.8472133,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.025836490094661713},{"word":"you","start":45.805,"end":45.885,"confidence":0.37397695,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03372844308614731},{"word":"on","start":45.885,"end":46.045,"confidence":0.95309323,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.02148473635315895},{"word":"hold","start":46.045,"end":46.204998,"confidence":0.9757147,"punctuated_word":"hold?","sentiment":"neutral","sentiment_score":0.02484889328479767},{"word":"let","start":46.204998,"end":46.364998,"confidence":0.99900925,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.017050370573997498},{"word":"me","start":46.364998,"end":46.605,"confidence":0.9998635,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.02340753003954887},{"word":"just","start":46.605,"end":46.845,"confidence":0.9994506,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.01582953706383705},{"word":"check","start":46.845,"end":47.245,"confidence":0.99957544,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.018127623945474625},{"word":"on","start":47.245,"end":47.405,"confidence":0.99815744,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.016244836151599884},{"word":"her","start":47.405,"end":47.645,"confidence":0.4671782,"punctuated_word":"her","sentiment":"neutral","sentiment_score":0.02977025881409645},{"word":"end","start":47.645,"end":48.145,"confidence":0.9994298,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":0.036613818258047104},{"word":"okay","start":49.565,"end":50.065,"confidence":0.9484823,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04349784180521965},{"word":"hello","start":71.82,"end":72.299995,"confidence":0.91255426,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.03731434792280197},{"word":"david","start":72.299995,"end":72.799995,"confidence":0.98657423,"punctuated_word":"David?","sentiment":"neutral","sentiment_score":0.040366802364587784},{"word":"yeah","start":74.135,"end":74.635,"confidence":0.87534255,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.002505112439393997},{"word":"ma'am","start":74.695,"end":75.095,"confidence":0.86575186,"punctuated_word":"Ma'am,","sentiment":"neutral","sentiment_score":-0.04509446397423744},{"word":"what","start":75.095,"end":75.255005,"confidence":0.99876106,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.08384907245635986},{"word":"is","start":75.255005,"end":75.495,"confidence":0.9793727,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.11576185375452042},{"word":"the","start":75.495,"end":75.995,"confidence":0.99921215,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13250362873077393},{"word":"error","start":76.055,"end":76.375,"confidence":0.99073774,"punctuated_word":"error","sentiment":"neutral","sentiment_score":-0.10305339097976685},{"word":"it's","start":76.375,"end":76.615005,"confidence":0.8006047,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.12630438804626465},{"word":"saying","start":76.615005,"end":77.115005,"confidence":0.6685617,"punctuated_word":"saying?","sentiment":"neutral","sentiment_score":-0.09612737596035004},{"word":"you","start":81.095,"end":81.255005,"confidence":0.8849396,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.031840842217206955},{"word":"can","start":81.255005,"end":81.415,"confidence":0.9854821,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.01751350238919258},{"word":"listen","start":81.415,"end":81.735,"confidence":0.17482312,"punctuated_word":"listen","sentiment":"neutral","sentiment_score":-0.002572961151599884},{"word":"right","start":81.735,"end":81.975006,"confidence":0.9227416,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.037649378180503845},{"word":"here","start":81.975006,"end":82.475006,"confidence":0.8072717,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.037528954446315765},{"word":"have","start":87.23,"end":87.39,"confidence":0.84372675,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.004737198352813721},{"word":"you","start":87.39,"end":87.55,"confidence":0.9984017,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.011969316750764849},{"word":"tried","start":87.55,"end":87.87,"confidence":0.99842536,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.01051025465130806},{"word":"to","start":87.87,"end":88.27,"confidence":0.9901799,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.014837585389614103},{"word":"like","start":88.27,"end":88.67,"confidence":0.81823754,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.019472964107990265},{"word":"refresh","start":88.67,"end":89.17,"confidence":0.9985291,"punctuated_word":"refresh","sentiment":"neutral","sentiment_score":-0.007633645087480545},{"word":"the","start":89.23,"end":89.73,"confidence":0.9985134,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.008294392377138138},{"word":"es","start":90.67,"end":91.07,"confidence":0.81780225,"punctuated_word":"ES","sentiment":"neutral","sentiment_score":0.0008942075073719025},{"word":"sport","start":91.07,"end":91.57,"confidence":0.74793375,"punctuated_word":"Sport?","sentiment":"neutral","sentiment_score":-0.0068839602172374725},{"word":"have","start":97.15,"end":97.39,"confidence":0.95803475,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.02311784401535988},{"word":"you","start":97.39,"end":97.47,"confidence":0.99956626,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.021916337311267853},{"word":"tried","start":97.47,"end":97.79,"confidence":0.9968522,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.021216681227087975},{"word":"to","start":97.79,"end":98.29,"confidence":0.99972636,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.025242934003472328},{"word":"refresh","start":98.51,"end":99.01,"confidence":0.87026584,"punctuated_word":"refresh","sentiment":"neutral","sentiment_score":-0.018108854070305824},{"word":"the","start":99.07,"end":99.31,"confidence":0.99965155,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04152359068393707},{"word":"streaming","start":99.31,"end":99.81,"confidence":0.99828535,"punctuated_word":"streaming","sentiment":"neutral","sentiment_score":-0.03800388053059578},{"word":"platform","start":99.87,"end":100.37,"confidence":0.993801,"punctuated_word":"platform?","sentiment":"neutral","sentiment_score":-0.01322934776544571},{"word":"you","start":100.43,"end":100.59,"confidence":0.99930394,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.02552800253033638},{"word":"said","start":100.59,"end":101.09,"confidence":0.99985945,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.011007823050022124},{"word":"it's","start":101.15,"end":101.595,"confidence":0.9338861,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.0017680153250694277},{"word":"esport","start":102.075005,"end":102.575005,"confidence":0.73233265,"punctuated_word":"ESport.","sentiment":"neutral","sentiment_score":0.0003677861241158098},{"word":"am","start":102.715004,"end":102.955,"confidence":0.9986457,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.012559924274683},{"word":"i","start":102.955,"end":103.115,"confidence":0.9994444,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.020225170999765396},{"word":"am","start":103.115,"end":103.275,"confidence":0.99856794,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.015741681680083275},{"word":"i","start":103.275,"end":103.435,"confidence":0.9999039,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.022909943014383316},{"word":"right","start":103.435,"end":103.935,"confidence":0.9994565,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":0.018286509439349174},{"word":"k","start":106.155,"end":106.395004,"confidence":0.42013314,"punctuated_word":"K","sentiment":"neutral","sentiment_score":0.0060845836997032166},{"word":"sport","start":106.395004,"end":106.895004,"confidence":0.67327833,"punctuated_word":"sport.","sentiment":"neutral","sentiment_score":0.006347350776195526},{"word":"mhmm","start":107.115,"end":107.615,"confidence":0.99888384,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0006693564355373383},{"word":"yeah","start":112.635,"end":113.135,"confidence":0.99278545,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.025976795703172684},{"word":"can","start":113.595,"end":113.835,"confidence":0.9902957,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.024857327342033383},{"word":"we","start":113.835,"end":114.235,"confidence":0.99973124,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.010778732597827911},{"word":"try","start":114.235,"end":114.555,"confidence":0.9998097,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.023378128185868263},{"word":"that","start":114.555,"end":114.795,"confidence":0.99980015,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.01340070366859436},{"word":"one","start":114.795,"end":115.035,"confidence":0.8549949,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.02503606118261814},{"word":"then","start":115.035,"end":115.355,"confidence":0.9975568,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":-0.04423876851797104},{"word":"let's","start":115.355,"end":115.595,"confidence":0.9969988,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":-0.035723745822906494},{"word":"try","start":115.595,"end":115.835,"confidence":0.99980015,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.032626450061798096},{"word":"to","start":115.835,"end":115.995,"confidence":0.99900645,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.046699702739715576},{"word":"log","start":115.995,"end":116.235,"confidence":0.96110326,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.04591462761163711},{"word":"in","start":116.235,"end":116.395004,"confidence":0.99860376,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.033009301871061325},{"word":"again","start":116.395004,"end":116.715004,"confidence":0.99738914,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.03224244341254234},{"word":"if","start":116.715004,"end":117.215004,"confidence":0.6078282,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.05389145389199257},{"word":"mhmm","start":126.020004,"end":126.18,"confidence":0.9144653,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":-0.010559210553765295},{"word":"can","start":126.18,"end":126.420006,"confidence":0.9673697,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.032440055161714554},{"word":"we","start":126.420006,"end":126.58,"confidence":0.9879611,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.020243950188159943},{"word":"try","start":126.58,"end":126.9,"confidence":0.99977654,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.0235910564661026},{"word":"to","start":126.9,"end":127.14,"confidence":0.9970129,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.02821323648095131},{"word":"like","start":127.14,"end":127.64,"confidence":0.9975953,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.02131432294845581},{"word":"uninstall","start":127.94,"end":128.44,"confidence":0.99709225,"punctuated_word":"uninstall","sentiment":"neutral","sentiment_score":-0.024286556988954544},{"word":"the","start":130.1,"end":130.34,"confidence":0.999471,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.043326087296009064},{"word":"application","start":130.34,"end":130.84,"confidence":0.99965346,"punctuated_word":"application","sentiment":"neutral","sentiment_score":-0.02844936400651932},{"word":"then","start":131.14,"end":131.64,"confidence":0.40659168,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.0320715606212616},{"word":"reinstall","start":134.265,"end":134.765,"confidence":0.69179696,"punctuated_word":"reinstall.","sentiment":"neutral","sentiment_score":-0.02747892029583454},{"word":"first","start":138.105,"end":138.505,"confidence":0.9312794,"punctuated_word":"First,","sentiment":"neutral","sentiment_score":-0.00389133021235466},{"word":"to","start":138.505,"end":138.66501,"confidence":0.42131868,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.003514431416988373},{"word":"just","start":138.66501,"end":139.16501,"confidence":0.9993932,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.011168591678142548},{"word":"try","start":139.30501,"end":139.80501,"confidence":0.8664744,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.005666449666023254},{"word":"troubleshoot","start":140.265,"end":140.765,"confidence":0.9084683,"punctuated_word":"troubleshoot.","sentiment":"neutral","sentiment_score":0.016150137409567833},{"word":"because","start":142.505,"end":142.985,"confidence":0.99812,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.010594382882118223},{"word":"upon","start":142.985,"end":143.465,"confidence":0.9988856,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":0.0343848317861557},{"word":"checking","start":143.465,"end":143.785,"confidence":0.999726,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.037552960216999054},{"word":"on","start":143.785,"end":144.025,"confidence":0.99917114,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04726003110408783},{"word":"her","start":144.025,"end":144.185,"confidence":0.6565637,"punctuated_word":"her","sentiment":"neutral","sentiment_score":0.04887312650680542},{"word":"end","start":144.185,"end":144.685,"confidence":0.9967239,"punctuated_word":"end,","sentiment":"neutral","sentiment_score":0.03928833082318306},{"word":"you","start":144.985,"end":145.225,"confidence":0.9183971,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06580458581447601},{"word":"should","start":145.225,"end":145.465,"confidence":0.96471846,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.09491993486881256},{"word":"the","start":145.705,"end":145.945,"confidence":0.99956864,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10579930990934372},{"word":"ip","start":145.945,"end":146.265,"confidence":0.99984896,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":0.08492722362279892},{"word":"address","start":146.265,"end":146.765,"confidence":0.9996939,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.03838694095611572},{"word":"is","start":146.825,"end":147.325,"confidence":0.9995639,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07912550121545792},{"word":"all","start":148.12,"end":148.2,"confidence":0.99896467,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.14833524823188782},{"word":"good","start":148.2,"end":148.6,"confidence":0.9708294,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.08923479914665222},{"word":"now","start":148.6,"end":148.92,"confidence":0.72663033,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.03406844288110733},{"word":"so","start":148.92,"end":149.42,"confidence":0.99940693,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08306090533733368},{"word":"the","start":149.48,"end":149.96,"confidence":0.9573972,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.18466830253601071},{"word":"streaming","start":149.96,"end":150.44,"confidence":0.99776185,"punctuated_word":"streaming","sentiment":"neutral","sentiment_score":0.03457361459732056},{"word":"platform","start":150.44,"end":150.92,"confidence":0.99639684,"punctuated_word":"platform","sentiment":"neutral","sentiment_score":0.06937049329280853},{"word":"should","start":150.92,"end":151.16,"confidence":0.99972636,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.24469903111457825},{"word":"be","start":151.16,"end":151.32,"confidence":0.99983096,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.13668861985206604},{"word":"working","start":151.32,"end":151.72,"confidence":0.9999646,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.15063224732875824},{"word":"fine","start":151.72,"end":152.04001,"confidence":0.99972004,"punctuated_word":"fine","sentiment":"neutral","sentiment_score":0.1498759686946869},{"word":"now","start":152.04001,"end":152.54001,"confidence":0.7559084,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.04599301144480705},{"word":"but","start":154.52,"end":154.68001,"confidence":0.9989203,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.01222517341375351},{"word":"i","start":154.68001,"end":154.84,"confidence":0.99362963,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14480838179588318},{"word":"think","start":154.84,"end":155.08,"confidence":0.99990654,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.13162904977798462},{"word":"it","start":155.08,"end":155.32,"confidence":0.9990596,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1760317087173462},{"word":"needs","start":155.32,"end":155.82,"confidence":0.9968238,"punctuated_word":"needs","sentiment":"neutral","sentiment_score":-0.153131902217865},{"word":"a","start":155.88,"end":156.04001,"confidence":0.97173226,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1389295607805252},{"word":"refresh","start":156.04001,"end":156.54001,"confidence":0.99704236,"punctuated_word":"refresh.","sentiment":"neutral","sentiment_score":-0.10000617802143096},{"word":"hello","start":176.29501,"end":176.79501,"confidence":0.8070886,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.009872861206531525},{"word":"okay","start":181.83,"end":182.33,"confidence":0.75346255,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03482736647129059},{"word":"mhmm","start":233.97499,"end":234.33,"confidence":0.916576,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.02195025607943535},{"word":"yeah","start":234.57,"end":234.65,"confidence":0.9735608,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.006649123504757881},{"word":"can","start":234.65,"end":234.73,"confidence":0.9118619,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.01046234741806984},{"word":"you","start":234.73,"end":235.23,"confidence":0.99933296,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.007885418832302094},{"word":"please","start":236.01,"end":236.51,"confidence":0.9081152,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.017246950417757034},{"word":"spell","start":237.77,"end":238.17,"confidence":0.99598855,"punctuated_word":"spell","sentiment":"neutral","sentiment_score":-0.0041897594928741455},{"word":"the","start":238.17,"end":238.57,"confidence":0.9989398,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.016972340643405914},{"word":"kiosport","start":238.57,"end":239.07,"confidence":0.66108316,"punctuated_word":"Kiosport","sentiment":"neutral","sentiment_score":0.017488211393356323},{"word":"for","start":240.49,"end":240.73,"confidence":0.5960939,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0016851946711540222},{"word":"us","start":240.73,"end":240.89,"confidence":0.9808257,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.0024794936180114746},{"word":"to","start":240.89,"end":241.05,"confidence":0.99919575,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0078963041305542},{"word":"check","start":241.05,"end":241.37,"confidence":0.99971765,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.013444416224956512},{"word":"the","start":241.37,"end":241.87,"confidence":0.9989231,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02371590957045555},{"word":"application","start":242.41,"end":242.91,"confidence":0.9963901,"punctuated_word":"application?","sentiment":"neutral","sentiment_score":-0.00763925351202488},{"word":"okay","start":257.975,"end":258.29498,"confidence":0.9829638,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01509144902229309},{"word":"mhmm","start":258.29498,"end":258.79498,"confidence":0.9813447,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.018656205385923386},{"word":"okay","start":264.375,"end":264.87,"confidence":0.97905433,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.038505956530570984},{"word":"is","start":265.11,"end":265.35,"confidence":0.939822,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.04753008112311363},{"word":"it","start":265.35,"end":265.51,"confidence":0.999303,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.06482481956481934},{"word":"okay","start":265.51,"end":265.83,"confidence":0.99948066,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.058383069932460785},{"word":"if","start":265.83,"end":265.99,"confidence":0.99867624,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07592528313398361},{"word":"i","start":265.99,"end":266.15,"confidence":0.99884796,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03732212260365486},{"word":"put","start":266.15,"end":266.31,"confidence":0.9979358,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.029521893709897995},{"word":"you","start":266.31,"end":266.38998,"confidence":0.99464697,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03005519136786461},{"word":"on","start":266.38998,"end":266.55,"confidence":0.997159,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.023602809756994247},{"word":"hold","start":266.55,"end":266.71,"confidence":0.9970048,"punctuated_word":"hold?","sentiment":"neutral","sentiment_score":0.032992564141750336},{"word":"let","start":266.71,"end":266.87,"confidence":0.9994742,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.04490566626191139},{"word":"me","start":266.87,"end":267.03,"confidence":0.999869,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.050793278962373734},{"word":"just","start":267.03,"end":267.35,"confidence":0.9992944,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03964877128601074},{"word":"check","start":267.35,"end":267.83,"confidence":0.99970907,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.0505802258849144},{"word":"on","start":267.83,"end":268.07,"confidence":0.9975418,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.026157014071941376},{"word":"our","start":268.07,"end":268.22998,"confidence":0.5409151,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.013363189995288847},{"word":"end","start":268.22998,"end":268.72998,"confidence":0.99954844,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":0.05380386486649513},{"word":"okay","start":269.11,"end":269.61,"confidence":0.77564716,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.039113570004701614},{"word":"hello","start":406.58,"end":407.06,"confidence":0.7578343,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.03553922474384308},{"word":"davis","start":407.06,"end":407.56,"confidence":0.9098356,"punctuated_word":"Davis?","sentiment":"neutral","sentiment_score":0.03504495695233345},{"word":"yes","start":409.53998,"end":410.03998,"confidence":0.9772043,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.15227016806602478},{"word":"thank","start":410.25998,"end":410.5,"confidence":0.51902556,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3882894515991211},{"word":"you","start":410.5,"end":410.65997,"confidence":0.9999261,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3866727352142334},{"word":"for","start":410.65997,"end":410.9,"confidence":0.99977773,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.37558937072753906},{"word":"waiting","start":410.9,"end":411.4,"confidence":0.9997688,"punctuated_word":"waiting.","sentiment":"positive","sentiment_score":0.5055966973304749},{"word":"have","start":412.09998,"end":412.34,"confidence":0.9777244,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.0481162890791893},{"word":"you","start":412.34,"end":412.5,"confidence":0.9995497,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.061597418040037155},{"word":"tried","start":412.5,"end":412.74,"confidence":0.998806,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":0.07552574574947357},{"word":"to","start":412.74,"end":413.24,"confidence":0.99975914,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06195487082004547},{"word":"reinstall","start":413.37997,"end":413.87997,"confidence":0.99887735,"punctuated_word":"reinstall","sentiment":"neutral","sentiment_score":0.055778663605451584},{"word":"the","start":414.18,"end":414.5,"confidence":0.99978787,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05252446234226227},{"word":"application","start":414.5,"end":415.0,"confidence":0.8806386,"punctuated_word":"application?","sentiment":"neutral","sentiment_score":0.1277071237564087},{"word":"like","start":416.74,"end":417.06,"confidence":0.9784908,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.06544122844934464},{"word":"delete","start":417.06,"end":417.46,"confidence":0.9933089,"punctuated_word":"delete","sentiment":"neutral","sentiment_score":0.07386793196201324},{"word":"the","start":417.46,"end":417.69998,"confidence":0.998519,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.060451753437519073},{"word":"app","start":417.69998,"end":417.94,"confidence":0.99847716,"punctuated_word":"app","sentiment":"neutral","sentiment_score":0.05565834790468216},{"word":"and","start":417.94,"end":418.25998,"confidence":0.9947271,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04531506076455116},{"word":"reinstall","start":418.25998,"end":418.74,"confidence":0.9993907,"punctuated_word":"reinstall","sentiment":"neutral","sentiment_score":0.06658695638179779},{"word":"it","start":418.74,"end":419.085,"confidence":0.92142856,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.08730563521385193},{"word":"yeah","start":423.485,"end":423.725,"confidence":0.78284293,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03969842568039894},{"word":"so","start":423.725,"end":424.04498,"confidence":0.99793965,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1094592586159706},{"word":"i","start":424.04498,"end":424.205,"confidence":0.9951709,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17719268798828125},{"word":"think","start":424.205,"end":424.525,"confidence":0.9998965,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.19024929404258728},{"word":"it","start":424.525,"end":424.845,"confidence":0.9971751,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.21877256035804749},{"word":"might","start":424.845,"end":425.085,"confidence":0.9993056,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.27091729640960693},{"word":"be","start":425.085,"end":425.32498,"confidence":0.9995222,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.3041766285896301},{"word":"their","start":425.32498,"end":425.725,"confidence":0.8063541,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.30376097559928894},{"word":"server","start":425.725,"end":426.225,"confidence":0.9974667,"punctuated_word":"server","sentiment":"negative","sentiment_score":-0.427776962518692},{"word":"problem","start":428.685,"end":429.185,"confidence":0.92226946,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":-0.3291662335395813},{"word":"maybe","start":429.485,"end":429.88498,"confidence":0.9994429,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.24313916265964508},{"word":"it's","start":429.88498,"end":430.04498,"confidence":0.99677396,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.2538527846336365},{"word":"just","start":430.04498,"end":430.525,"confidence":0.9997073,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.22286751866340637},{"word":"temporarily","start":430.525,"end":431.025,"confidence":0.96137697,"punctuated_word":"temporarily","sentiment":"neutral","sentiment_score":-0.2478051781654358},{"word":"not","start":431.485,"end":431.645,"confidence":0.9993642,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.3264368772506714},{"word":"available","start":431.645,"end":432.145,"confidence":0.9999095,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.3973474800586701},{"word":"because","start":432.80002,"end":433.30002,"confidence":0.99971217,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.23199041187763217},{"word":"you","start":433.68002,"end":433.84,"confidence":0.8767394,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.20599082112312317},{"word":"mentioned","start":433.84,"end":434.34,"confidence":0.9936726,"punctuated_word":"mentioned","sentiment":"neutral","sentiment_score":-0.14185918867588043},{"word":"that","start":434.40002,"end":434.90002,"confidence":0.99979454,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2046200931072235},{"word":"everything","start":435.92,"end":436.40002,"confidence":0.9946826,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":-0.1969266980886459},{"word":"else","start":436.40002,"end":436.64,"confidence":0.99992037,"punctuated_word":"else","sentiment":"neutral","sentiment_score":-0.1913306415081024},{"word":"is","start":436.64,"end":436.88,"confidence":0.99960583,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.16073670983314514},{"word":"working","start":436.88,"end":437.36002,"confidence":0.99995923,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.15030476450920105},{"word":"like","start":437.36002,"end":437.6,"confidence":0.70164424,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.12785357236862183},{"word":"you","start":437.6,"end":437.76,"confidence":0.471193,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1588190197944641},{"word":"should","start":437.76,"end":438.26,"confidence":0.9656129,"punctuated_word":"should.","sentiment":"neutral","sentiment_score":-0.17693185806274414},{"word":"is","start":438.72,"end":438.96002,"confidence":0.98078763,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.08761528134346008},{"word":"it","start":438.96002,"end":439.12003,"confidence":0.9994598,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.08632050454616547},{"word":"the","start":439.12003,"end":439.2,"confidence":0.9982864,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0997275486588478},{"word":"same","start":439.2,"end":439.44,"confidence":0.99985325,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.08792702853679657},{"word":"thing","start":439.44,"end":439.68002,"confidence":0.96596766,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.12430272996425629},{"word":"with","start":439.68002,"end":439.92,"confidence":0.99664956,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.10570532828569412},{"word":"netflix","start":439.92,"end":440.42,"confidence":0.9931391,"punctuated_word":"Netflix","sentiment":"neutral","sentiment_score":-0.114352248609066},{"word":"or","start":441.2,"end":441.6,"confidence":0.6070578,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.13847291469573977},{"word":"you","start":441.6,"end":441.76,"confidence":0.99966013,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11209458857774734},{"word":"don't","start":441.76,"end":442.0,"confidence":0.99996334,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.10585087537765504},{"word":"use","start":442.0,"end":442.24002,"confidence":0.99958175,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.09841961413621902},{"word":"netflix","start":442.24002,"end":442.74002,"confidence":0.99946487,"punctuated_word":"Netflix?","sentiment":"neutral","sentiment_score":-0.1417779177427292},{"word":"mhmm","start":445.68002,"end":446.18002,"confidence":0.9215076,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.09130645543336868},{"word":"so","start":447.375,"end":447.875,"confidence":0.98483074,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.15722525119781494},{"word":"since","start":448.095,"end":448.595,"confidence":0.84698206,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.22952087223529816},{"word":"other","start":449.215,"end":449.61502,"confidence":0.9460175,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.29401856660842896},{"word":"application","start":449.61502,"end":450.11502,"confidence":0.99947244,"punctuated_word":"application","sentiment":"neutral","sentiment_score":-0.278512567281723},{"word":"is","start":450.33502,"end":450.575,"confidence":0.9996117,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.21562159061431885},{"word":"working","start":450.575,"end":451.075,"confidence":0.99997723,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.16752436757087708},{"word":"fine","start":451.135,"end":451.635,"confidence":0.9999336,"punctuated_word":"fine","sentiment":"neutral","sentiment_score":-0.10724228620529176},{"word":"after","start":452.255,"end":452.755,"confidence":0.9305413,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.13952264189720154},{"word":"the","start":453.61502,"end":453.935,"confidence":0.99920267,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17751887440681458},{"word":"gail","start":453.935,"end":454.415,"confidence":0.57427305,"punctuated_word":"Gail","sentiment":"neutral","sentiment_score":-0.11468753218650818},{"word":"app","start":454.415,"end":454.655,"confidence":0.96257377,"punctuated_word":"app","sentiment":"neutral","sentiment_score":-0.2007140964269638},{"word":"issue","start":454.655,"end":455.155,"confidence":0.99925286,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.153633251786232},{"word":"and","start":455.45502,"end":455.695,"confidence":0.96083087,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.15049658715724945},{"word":"only","start":455.695,"end":456.015,"confidence":0.99990463,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.16357135772705078},{"word":"the","start":456.015,"end":456.33502,"confidence":0.9994949,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1722983568906784},{"word":"case","start":456.33502,"end":456.73502,"confidence":0.36685655,"punctuated_word":"case","sentiment":"neutral","sentiment_score":-0.16408303380012512},{"word":"port","start":456.73502,"end":457.215,"confidence":0.95759916,"punctuated_word":"port,","sentiment":"neutral","sentiment_score":-0.1927698701620102},{"word":"i","start":457.215,"end":457.295,"confidence":0.9998141,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2469012290239334},{"word":"think","start":457.295,"end":457.77502,"confidence":0.99996316,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.21463416516780853},{"word":"that","start":457.77502,"end":458.015,"confidence":0.9943157,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.25062096118927},{"word":"might","start":458.015,"end":458.255,"confidence":0.99861157,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.21288035809993744},{"word":"be","start":458.255,"end":458.73502,"confidence":0.99966717,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.23588372766971588},{"word":"a","start":458.73502,"end":458.975,"confidence":0.9777624,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.22457826137542725},{"word":"server","start":458.975,"end":459.375,"confidence":0.99909043,"punctuated_word":"server","sentiment":"negative","sentiment_score":-0.36999276280403137},{"word":"issue","start":459.375,"end":459.875,"confidence":0.9997758,"punctuated_word":"issue","sentiment":"negative","sentiment_score":-0.3366323411464691},{"word":"with","start":460.49,"end":460.97,"confidence":0.9996642,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.3158133327960968},{"word":"the","start":460.97,"end":461.13,"confidence":0.99619687,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2565251886844635},{"word":"application","start":461.13,"end":461.63,"confidence":0.99404776,"punctuated_word":"application.","sentiment":"neutral","sentiment_score":-0.2192207872867584},{"word":"hello","start":476.155,"end":476.635,"confidence":0.7637234,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.02873417921364307},{"word":"can","start":476.635,"end":476.875,"confidence":0.9959567,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.0077509805560112},{"word":"you","start":476.875,"end":476.955,"confidence":0.99914706,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0066077858209609985},{"word":"hear","start":476.955,"end":477.195,"confidence":0.99964654,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.0019858088344335556},{"word":"me","start":477.195,"end":477.695,"confidence":0.9992613,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.0070395153015851974},{"word":"yes","start":479.035,"end":479.355,"confidence":0.7553452,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.01354085188359022},{"word":"sorry","start":479.355,"end":479.855,"confidence":0.8881933,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.02950473316013813},{"word":"sorry","start":480.155,"end":480.655,"confidence":0.9492213,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.03440214321017265},{"word":"i","start":485.83002,"end":486.07,"confidence":0.9182017,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06697222590446472},{"word":"think","start":486.07,"end":486.31,"confidence":0.99959105,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.0593409389257431},{"word":"it's","start":486.31,"end":486.63,"confidence":0.9985885,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.06282691657543182},{"word":"best","start":486.63,"end":486.95,"confidence":0.99933654,"punctuated_word":"best","sentiment":"neutral","sentiment_score":-0.06755091995000839},{"word":"if","start":486.95,"end":487.27002,"confidence":0.9995024,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.013860072940587996},{"word":"you","start":487.27002,"end":487.77002,"confidence":0.99967897,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01575898379087448},{"word":"contact","start":487.83002,"end":488.33002,"confidence":0.9726672,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.028603948652744293},{"word":"directly","start":488.47,"end":488.95,"confidence":0.9908449,"punctuated_word":"directly","sentiment":"neutral","sentiment_score":-0.026214897632598877},{"word":"the","start":488.95,"end":489.19,"confidence":0.99733067,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.008962802588939667},{"word":"case","start":489.19,"end":489.69,"confidence":0.530678,"punctuated_word":"case","sentiment":"neutral","sentiment_score":-0.010203860700130464},{"word":"port","start":489.75,"end":490.25,"confidence":0.4404315,"punctuated_word":"port","sentiment":"neutral","sentiment_score":-0.014316879212856293},{"word":"for","start":493.91,"end":494.15002,"confidence":0.978097,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.046551577746868134},{"word":"them","start":494.15002,"end":494.31,"confidence":0.99993694,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.04734319448471069},{"word":"to","start":494.31,"end":494.47,"confidence":0.9997979,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04421287775039673},{"word":"be","start":494.47,"end":494.95,"confidence":0.9999355,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.03562481701374054},{"word":"aware","start":494.95,"end":495.27002,"confidence":0.9926398,"punctuated_word":"aware","sentiment":"neutral","sentiment_score":-0.05407187342643738},{"word":"of","start":495.27002,"end":495.43002,"confidence":0.9998679,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.048691682517528534},{"word":"the","start":495.43002,"end":495.51,"confidence":0.9998599,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08286719024181366},{"word":"issue","start":495.51,"end":496.01,"confidence":0.9955758,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":-0.02709354087710381},{"word":"and","start":496.23,"end":496.73,"confidence":0.97549736,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.016176491975784302},{"word":"is","start":497.35,"end":497.51,"confidence":0.98463166,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.012808077037334442},{"word":"it","start":497.51,"end":497.83002,"confidence":0.99972695,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03695407137274742},{"word":"working","start":497.83002,"end":498.23,"confidence":0.9998043,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.023536715656518936},{"word":"if","start":498.23,"end":498.39,"confidence":0.99903,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.008274536579847336},{"word":"you","start":498.39,"end":498.55002,"confidence":0.990987,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0012932457029819489},{"word":"use","start":498.55002,"end":498.79,"confidence":0.9931098,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.005067247897386551},{"word":"your","start":498.79,"end":499.29,"confidence":0.9994481,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.008485347032546997},{"word":"data","start":499.35,"end":499.83002,"confidence":0.9974866,"punctuated_word":"data","sentiment":"neutral","sentiment_score":-0.001112312078475952},{"word":"only","start":499.83002,"end":500.33002,"confidence":0.9999311,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.005990464240312576},{"word":"or","start":500.905,"end":501.225,"confidence":0.99977833,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.00952301174402237},{"word":"you","start":501.225,"end":501.385,"confidence":0.9990182,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.026373904198408127},{"word":"haven't","start":501.385,"end":501.785,"confidence":0.99987805,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.018647586926817897},{"word":"tried","start":501.785,"end":502.10498,"confidence":0.9996007,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.029030878096818924},{"word":"it","start":502.10498,"end":502.26498,"confidence":0.992661,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.023364480584859848},{"word":"yet","start":502.26498,"end":502.76498,"confidence":0.99894315,"punctuated_word":"yet?","sentiment":"neutral","sentiment_score":0.001009128987789154},{"word":"okay","start":524.92,"end":525.375,"confidence":0.82015514,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.005713862366974354},{"word":"so","start":526.335,"end":526.575,"confidence":0.97484344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.003887017257511616},{"word":"you're","start":526.575,"end":526.815,"confidence":0.96620625,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.009268822148442268},{"word":"using","start":526.815,"end":527.315,"confidence":0.99969876,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.006439267657697201},{"word":"data","start":527.455,"end":527.935,"confidence":0.713588,"punctuated_word":"data","sentiment":"neutral","sentiment_score":-0.007197815924882889},{"word":"on","start":527.935,"end":528.175,"confidence":0.99956304,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.015380197204649448},{"word":"your","start":528.175,"end":528.415,"confidence":0.9786703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.013479000888764858},{"word":"tv","start":528.415,"end":528.915,"confidence":0.9993825,"punctuated_word":"TV","sentiment":"neutral","sentiment_score":-0.012026755139231682},{"word":"or","start":530.095,"end":530.595,"confidence":0.6912404,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.02120438776910305},{"word":"on","start":530.975,"end":531.135,"confidence":0.64031756,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03195517137646675},{"word":"your","start":531.135,"end":531.295,"confidence":0.99556243,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.03772439807653427},{"word":"phone","start":531.295,"end":531.795,"confidence":0.98138666,"punctuated_word":"phone?","sentiment":"neutral","sentiment_score":-0.028484992682933807},{"word":"okay","start":536.735,"end":537.055,"confidence":0.86348546,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02985231578350067},{"word":"i","start":537.055,"end":537.215,"confidence":0.9596718,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04332946613430977},{"word":"see","start":537.215,"end":537.57,"confidence":0.9992985,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.04408768936991691},{"word":"is","start":538.37,"end":538.61,"confidence":0.9667486,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.057652655988931656},{"word":"it","start":538.61,"end":538.77,"confidence":0.9996786,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.06937745958566666},{"word":"okay","start":538.77,"end":539.09,"confidence":0.9997664,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.05422307550907135},{"word":"if","start":539.09,"end":539.25,"confidence":0.99919933,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.08800701051950455},{"word":"you","start":539.25,"end":539.49,"confidence":0.9994326,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06409834325313568},{"word":"contact","start":539.49,"end":539.97003,"confidence":0.9979894,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":0.008139509707689285},{"word":"our","start":539.97003,"end":540.13,"confidence":0.42843196,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.03001870959997177},{"word":"case","start":540.13,"end":540.61,"confidence":0.2947704,"punctuated_word":"case","sentiment":"neutral","sentiment_score":0.03733792155981064},{"word":"support","start":540.61,"end":541.11,"confidence":0.6143736,"punctuated_word":"support","sentiment":"neutral","sentiment_score":0.015752222388982773},{"word":"then","start":541.97003,"end":542.37,"confidence":0.61388713,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.057466618716716766},{"word":"get","start":542.37,"end":542.69,"confidence":0.9995981,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.03629011660814285},{"word":"back","start":542.69,"end":542.85004,"confidence":0.99989545,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.03704909235239029},{"word":"to","start":542.85004,"end":543.01,"confidence":0.99937916,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.037651076912879944},{"word":"us","start":543.01,"end":543.51,"confidence":0.9997776,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.030989713966846463},{"word":"first","start":544.45,"end":544.77,"confidence":0.6165237,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.04836595803499222},{"word":"just","start":544.77,"end":545.01,"confidence":0.91378784,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07570844888687134},{"word":"to","start":545.01,"end":545.17,"confidence":0.9985815,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05723206326365471},{"word":"confirm","start":545.17,"end":545.67,"confidence":0.88956106,"punctuated_word":"confirm?","sentiment":"neutral","sentiment_score":0.03236773982644081},{"word":"mhmm","start":545.81,"end":546.31,"confidence":0.996316,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.013102394528687},{"word":"yeah","start":548.45,"end":548.95,"confidence":0.99587965,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04596579074859619},{"word":"then","start":549.09,"end":549.41003,"confidence":0.99800414,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.04085160791873932},{"word":"i'll","start":549.41003,"end":549.65,"confidence":0.99129546,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0426209382712841},{"word":"also","start":549.65,"end":550.15,"confidence":0.9939594,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.024170763790607452},{"word":"escalate","start":550.45,"end":550.95,"confidence":0.989949,"punctuated_word":"escalate","sentiment":"neutral","sentiment_score":-0.01483994722366333},{"word":"the","start":551.01,"end":551.17,"confidence":0.9994991,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.021003544330596924},{"word":"issue","start":551.17,"end":551.49,"confidence":0.99976164,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.02749935537576675},{"word":"to","start":551.49,"end":551.73,"confidence":0.98178506,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.022051647305488583},{"word":"our","start":551.73,"end":551.81,"confidence":0.9753946,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.01232333481311798},{"word":"to","start":552.695,"end":553.015,"confidence":0.98847544,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03395899385213852},{"word":"supa","start":553.015,"end":553.255,"confidence":0.7206741,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":0.022862423211336136},{"word":"networks","start":553.255,"end":553.755,"confidence":0.45630807,"punctuated_word":"Networks","sentiment":"neutral","sentiment_score":0.028828077018260956},{"word":"directly","start":553.815,"end":554.315,"confidence":0.99728894,"punctuated_word":"directly","sentiment":"neutral","sentiment_score":0.05609534680843353},{"word":"for","start":555.33496,"end":555.575,"confidence":0.9634041,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05645075440406799},{"word":"them","start":555.575,"end":555.895,"confidence":0.9999453,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.026707053184509277},{"word":"to","start":555.895,"end":556.055,"confidence":0.9997044,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03938888758420944},{"word":"be","start":556.055,"end":556.135,"confidence":0.99992347,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.036849699914455414},{"word":"aware","start":556.135,"end":556.535,"confidence":0.9999027,"punctuated_word":"aware","sentiment":"neutral","sentiment_score":0.02114853262901306},{"word":"of","start":556.535,"end":556.77496,"confidence":0.9995333,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.029731377959251404},{"word":"the","start":556.77496,"end":556.855,"confidence":0.99981683,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01748277246952057},{"word":"issue","start":556.855,"end":557.355,"confidence":0.99568117,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":0.013783853501081468},{"word":"yeah","start":563.495,"end":563.995,"confidence":0.90913516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05243801325559616},{"word":"that's","start":564.375,"end":564.77496,"confidence":0.99175966,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.06923477351665497},{"word":"correct","start":564.77496,"end":565.27496,"confidence":0.9991998,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.08245082944631577},{"word":"may","start":566.135,"end":566.295,"confidence":0.99269074,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.052771542221307755},{"word":"i","start":566.295,"end":566.455,"confidence":0.99851125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.041972916573286057},{"word":"know","start":566.455,"end":566.77496,"confidence":0.99991035,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.035435330122709274},{"word":"the","start":566.77496,"end":567.095,"confidence":0.9985495,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02762235701084137},{"word":"spelling","start":567.095,"end":567.595,"confidence":0.99971646,"punctuated_word":"spelling","sentiment":"neutral","sentiment_score":0.03367180377244949},{"word":"of","start":567.65497,"end":567.815,"confidence":0.99980825,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.02773195505142212},{"word":"the","start":567.815,"end":568.055,"confidence":0.9983121,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0204542875289917},{"word":"kiosk","start":568.055,"end":568.53,"confidence":0.7245592,"punctuated_word":"kiosk","sentiment":"neutral","sentiment_score":0.030673865228891373},{"word":"sport","start":571.01,"end":571.51,"confidence":0.8693491,"punctuated_word":"Sport?","sentiment":"neutral","sentiment_score":0.02961096167564392},{"word":"k","start":571.97003,"end":572.37006,"confidence":0.9261171,"punctuated_word":"K","sentiment":"neutral","sentiment_score":0.013179169036448002},{"word":"a","start":572.37006,"end":572.53,"confidence":0.6637959,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.015236299484968184},{"word":"y","start":572.53,"end":573.03,"confidence":0.9746388,"punctuated_word":"y","sentiment":"neutral","sentiment_score":0.01751340553164482},{"word":"o","start":574.21,"end":574.71,"confidence":0.84919083,"punctuated_word":"o.","sentiment":"neutral","sentiment_score":0.01709951087832451},{"word":"k","start":576.29004,"end":576.69,"confidence":0.86309284,"punctuated_word":"K","sentiment":"neutral","sentiment_score":0.017644451931118965},{"word":"y","start":576.69,"end":577.01,"confidence":0.9985948,"punctuated_word":"y","sentiment":"neutral","sentiment_score":0.02051218599081039},{"word":"o","start":577.01,"end":577.25,"confidence":0.7449194,"punctuated_word":"o,","sentiment":"neutral","sentiment_score":0.017945725470781326},{"word":"then","start":577.25,"end":577.75,"confidence":0.99443996,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.015365167520940304},{"word":"sport","start":577.81006,"end":578.31006,"confidence":0.709328,"punctuated_word":"Sport,","sentiment":"neutral","sentiment_score":0.01291427481919527},{"word":"s","start":578.37006,"end":578.77,"confidence":0.9957386,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.019788529723882675},{"word":"p","start":578.77,"end":579.01,"confidence":0.9878043,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.01876530423760414},{"word":"o","start":579.01,"end":579.51,"confidence":0.99777526,"punctuated_word":"o","sentiment":"neutral","sentiment_score":0.019912773743271828},{"word":"r","start":579.65,"end":579.97003,"confidence":0.99851614,"punctuated_word":"r","sentiment":"neutral","sentiment_score":0.01641799509525299},{"word":"t","start":579.97003,"end":580.47003,"confidence":0.90953445,"punctuated_word":"t.","sentiment":"neutral","sentiment_score":0.021916335448622704},{"word":"okay","start":590.385,"end":590.885,"confidence":0.96417856,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.014952942728996277},{"word":"k","start":591.265,"end":591.585,"confidence":0.49978063,"punctuated_word":"K","sentiment":"neutral","sentiment_score":-0.002869809977710247},{"word":"s","start":591.585,"end":591.745,"confidence":0.29363057,"punctuated_word":"s","sentiment":"neutral","sentiment_score":-0.004643617197871208},{"word":"ports","start":591.745,"end":592.245,"confidence":0.6095488,"punctuated_word":"ports.","sentiment":"neutral","sentiment_score":-0.0002429131418466568},{"word":"okay","start":595.505,"end":596.005,"confidence":0.7535027,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.20096825063228607},{"word":"this","start":596.27997,"end":596.51996,"confidence":0.9977653,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6353309154510498},{"word":"is","start":596.51996,"end":596.75995,"confidence":0.9879893,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5664101839065552},{"word":"not","start":596.75995,"end":597.0,"confidence":0.8854728,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5318455696105957},{"word":"good","start":597.0,"end":597.5,"confidence":0.89308137,"punctuated_word":"good.","sentiment":"negative","sentiment_score":-0.4750947952270508},{"word":"okay","start":597.95996,"end":598.45996,"confidence":0.99767494,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.13023486733436584},{"word":"kindly","start":598.6,"end":599.0,"confidence":0.9872394,"punctuated_word":"Kindly","sentiment":"neutral","sentiment_score":-0.02452211081981659},{"word":"get","start":599.0,"end":599.24,"confidence":0.9972536,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0003641396760940552},{"word":"back","start":599.24,"end":599.39996,"confidence":0.9999337,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.004463016986846924},{"word":"to","start":599.39996,"end":599.56,"confidence":0.99961334,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04713022708892822},{"word":"us","start":599.56,"end":599.88,"confidence":0.9997042,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.07283712923526764},{"word":"after","start":599.88,"end":600.19995,"confidence":0.9995092,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.03655190020799637},{"word":"you","start":600.19995,"end":600.69995,"confidence":0.9998908,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.028798826038837433},{"word":"have","start":601.39996,"end":601.72,"confidence":0.9357518,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.045005328953266144},{"word":"spoke","start":601.72,"end":602.04,"confidence":0.99128014,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":0.0015189200639724731},{"word":"with","start":602.04,"end":602.27997,"confidence":0.9993012,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.017255425453186035},{"word":"care","start":602.27997,"end":602.51996,"confidence":0.5723667,"punctuated_word":"Care","sentiment":"neutral","sentiment_score":0.08144760131835938},{"word":"sports","start":602.51996,"end":603.01996,"confidence":0.7618048,"punctuated_word":"Sports.","sentiment":"neutral","sentiment_score":0.08603613078594208},{"word":"okay","start":605.07996,"end":605.57996,"confidence":0.95757127,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.18769162893295288},{"word":"yeah","start":605.88,"end":606.19995,"confidence":0.9853388,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2043107748031616},{"word":"thank","start":606.19995,"end":606.44,"confidence":0.9995739,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3007136285305023},{"word":"you","start":606.44,"end":606.68,"confidence":0.9997573,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.278289258480072},{"word":"bye","start":606.68,"end":606.92,"confidence":0.99990165,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.20505234599113464},{"word":"for","start":606.92,"end":607.07996,"confidence":0.9993523,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.19417642056941983},{"word":"now","start":607.07996,"end":607.57996,"confidence":0.99966633,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.18041615188121796}],"paragraphs":{"transcript":"\nHello. Good morning. This is Maureen from Airtel tech support. How can I assist you today? Okay.\n\nAm I speaking with David? Yeah. Have you tried to reboot your router? Mhmm. Mhmm.\n\nMay I know what is the streaming platform that you're trying to access? Okay. Is it okay if I put you on hold? Let me just check on her end. Okay.\n\nHello, David? Yeah. Ma'am, what is the error it's saying? You can listen right here. Have you tried to, like, refresh the ES Sport?\n\nHave you tried to refresh the streaming platform? You said it's ESport. Am I am I right? K sport. Mhmm.\n\nYeah. Can we try that one? Then let's try to log in again if mhmm. Can we try to, like, uninstall the application then reinstall. First, to just try troubleshoot.\n\nBecause upon checking on her end, you should the IP address is all good now. So the streaming platform should be working fine now, but I think it needs a refresh. Hello? Okay. Mhmm.\n\nYeah. Can you please spell the Kiosport for us to check the application? Okay. Mhmm. Okay.\n\nIs it okay if I put you on hold? Let me just check on our end. Okay? Hello, Davis? Yes.\n\nThank you for waiting. Have you tried to reinstall the application? Like, delete the app and reinstall it? Yeah. So I think it might be their server problem.\n\nMaybe it's just temporarily not available because you mentioned that everything else is working like you should. Is it the same thing with Netflix or you don't use Netflix? Mhmm. So since other application is working fine after the Gail app issue and only the case port, I think that might be a server issue with the application. Hello?\n\nCan you hear me? Yes. Sorry. Sorry? I think it's best if you contact directly the case port for them to be aware of the issue.\n\nAnd is it working if you use your data only or you haven't tried it yet? Okay. So you're using data on your TV or on your phone? Okay. I see.\n\nIs it okay if you contact our case support then get back to us first just to confirm? Mhmm. Yeah. Then I'll also escalate the issue to our to Supa Networks directly for them to be aware of the issue. Yeah.\n\nThat's correct. May I know the spelling of the kiosk Sport? K a y o. K y o, then Sport, s p o r t. Okay.\n\nK s ports. Okay. This is not good. Okay. Kindly get back to us after you have spoke with Care Sports.\n\nOkay. Yeah. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.92,"sentiment":"neutral","sentiment_score":0.1801018863916397},{"text":"Good morning.","start":1.92,"end":2.48,"sentiment":"positive","sentiment_score":0.46683210134506226},{"text":"This is Maureen from Airtel tech support.","start":2.48,"end":5.06,"sentiment":"positive","sentiment_score":0.4329709836414882},{"text":"How can I assist you today?","start":5.12,"end":6.58,"sentiment":"positive","sentiment_score":0.4246546228726705},{"text":"Okay.","start":17.455,"end":17.955,"sentiment":"neutral","sentiment_score":-0.006625864654779434}],"sentiment":"positive","sentiment_score":0.39328616747961326,"num_words":17,"start":1.4399999,"end":17.955},{"sentences":[{"text":"Am I speaking with David?","start":19.055,"end":20.595,"sentiment":"neutral","sentiment_score":0.0029885184019804003},{"text":"Yeah.","start":22.815,"end":23.315,"sentiment":"neutral","sentiment_score":0.013259358704090118},{"text":"Have you tried to reboot your router?","start":23.375,"end":25.314999,"sentiment":"neutral","sentiment_score":-0.025917879971010343},{"text":"Mhmm.","start":30.015,"end":30.515,"sentiment":"neutral","sentiment_score":0.02040901966392994},{"text":"Mhmm.","start":30.814999,"end":31.314999,"sentiment":"neutral","sentiment_score":0.02524891495704651}],"sentiment":"neutral","sentiment_score":-0.0071710182974735895,"num_words":15,"start":19.055,"end":31.314999},{"sentences":[{"text":"May I know what is the streaming platform that you're trying to access?","start":31.99,"end":36.41,"sentiment":"neutral","sentiment_score":0.041432150854514196},{"text":"Okay.","start":43.91,"end":44.41,"sentiment":"neutral","sentiment_score":0.05593738332390785},{"text":"Is it okay if I put you on hold?","start":44.685,"end":46.204998,"sentiment":"neutral","sentiment_score":0.04996058427625232},{"text":"Let me just check on her end.","start":46.204998,"end":48.145,"sentiment":"neutral","sentiment_score":0.022434853549514498},{"text":"Okay.","start":49.565,"end":50.065,"sentiment":"neutral","sentiment_score":0.04349784180521965}],"sentiment":"neutral","sentiment_score":0.04015298127647369,"num_words":31,"start":31.99,"end":50.065},{"sentences":[{"text":"Hello, David?","start":71.82,"end":72.799995,"sentiment":"neutral","sentiment_score":0.03884057514369488},{"text":"Yeah.","start":74.135,"end":74.635,"sentiment":"neutral","sentiment_score":0.002505112439393997},{"text":"Ma'am, what is the error it's saying?","start":74.695,"end":77.115005,"sentiment":"neutral","sentiment_score":-0.10038488198603902},{"text":"You can listen right here.","start":81.095,"end":82.475006,"sentiment":"neutral","sentiment_score":0.01165560632944107},{"text":"Have you tried to, like, refresh the ES Sport?","start":87.23,"end":91.57,"sentiment":"neutral","sentiment_score":-0.009271678825219473}],"sentiment":"neutral","sentiment_score":-0.026986457873135805,"num_words":24,"start":71.82,"end":91.57},{"sentences":[{"text":"Have you tried to refresh the streaming platform?","start":97.15,"end":100.37,"sentiment":"neutral","sentiment_score":-0.025294933700934052},{"text":"You said it's ESport.","start":100.43,"end":102.575005,"sentiment":"neutral","sentiment_score":-0.00948401369532803},{"text":"Am I am I right?","start":102.715004,"end":103.935,"sentiment":"neutral","sentiment_score":0.017944645881652833},{"text":"K sport.","start":106.155,"end":106.895004,"sentiment":"neutral","sentiment_score":0.006215967237949371},{"text":"Mhmm.","start":107.115,"end":107.615,"sentiment":"neutral","sentiment_score":-0.0006693564355373383}],"sentiment":"neutral","sentiment_score":-0.006940485847007949,"num_words":20,"start":97.15,"end":107.615},{"sentences":[{"text":"Yeah.","start":112.635,"end":113.135,"sentiment":"neutral","sentiment_score":-0.025976795703172684},{"text":"Can we try that one?","start":113.595,"end":115.035,"sentiment":"neutral","sentiment_score":-0.019490190595388413},{"text":"Then let's try to log in again if mhmm.","start":115.035,"end":126.18,"sentiment":"neutral","sentiment_score":-0.03721174494259887},{"text":"Can we try to, like, uninstall the application then reinstall.","start":126.18,"end":134.765,"sentiment":"neutral","sentiment_score":-0.028141511045396327},{"text":"First, to just try troubleshoot.","start":138.105,"end":140.765,"sentiment":"neutral","sentiment_score":0.00511588342487812}],"sentiment":"neutral","sentiment_score":-0.023805638216435908,"num_words":30,"start":112.635,"end":140.765},{"sentences":[{"text":"Because upon checking on her end, you should the IP address is all good now.","start":142.505,"end":148.92,"sentiment":"neutral","sentiment_score":0.06390370999773344},{"text":"So the streaming platform should be working fine now, but I think it needs a refresh.","start":148.92,"end":156.54001,"sentiment":"neutral","sentiment_score":0.015175014967098832},{"text":"Hello?","start":176.29501,"end":176.79501,"sentiment":"neutral","sentiment_score":-0.009872861206531525},{"text":"Okay.","start":181.83,"end":182.33,"sentiment":"neutral","sentiment_score":-0.03482736647129059},{"text":"Mhmm.","start":233.97499,"end":234.33,"sentiment":"neutral","sentiment_score":-0.02195025607943535}],"sentiment":"neutral","sentiment_score":0.03337368840242133,"num_words":34,"start":142.505,"end":234.33},{"sentences":[{"text":"Yeah.","start":234.57,"end":234.65,"sentiment":"neutral","sentiment_score":-0.006649123504757881},{"text":"Can you please spell the Kiosport for us to check the application?","start":234.65,"end":242.91,"sentiment":"neutral","sentiment_score":-0.002941305283457041},{"text":"Okay.","start":257.975,"end":258.29498,"sentiment":"neutral","sentiment_score":0.01509144902229309},{"text":"Mhmm.","start":258.29498,"end":258.79498,"sentiment":"neutral","sentiment_score":0.018656205385923386},{"text":"Okay.","start":264.375,"end":264.87,"sentiment":"neutral","sentiment_score":0.038505956530570984}],"sentiment":"neutral","sentiment_score":0.001894301502034068,"num_words":16,"start":234.57,"end":264.87},{"sentences":[{"text":"Is it okay if I put you on hold?","start":265.11,"end":266.71,"sentiment":"neutral","sentiment_score":0.044461981703837715},{"text":"Let me just check on our end.","start":266.71,"end":268.72998,"sentiment":"neutral","sentiment_score":0.039893144475562234},{"text":"Okay?","start":269.11,"end":269.61,"sentiment":"neutral","sentiment_score":0.039113570004701614},{"text":"Hello, Davis?","start":406.58,"end":407.56,"sentiment":"neutral","sentiment_score":0.035292090848088264},{"text":"Yes.","start":409.53998,"end":410.03998,"sentiment":"neutral","sentiment_score":0.15227016806602478}],"sentiment":"neutral","sentiment_score":0.0470688883215189,"num_words":20,"start":265.11,"end":410.03998},{"sentences":[{"text":"Thank you for waiting.","start":410.25998,"end":411.4,"sentiment":"positive","sentiment_score":0.4140370637178421},{"text":"Have you tried to reinstall the application?","start":412.09998,"end":415.0,"sentiment":"neutral","sentiment_score":0.06902922477040972},{"text":"Like, delete the app and reinstall it?","start":416.74,"end":419.085,"sentiment":"neutral","sentiment_score":0.06494670201625143},{"text":"Yeah.","start":423.485,"end":423.725,"sentiment":"neutral","sentiment_score":-0.03969842568039894},{"text":"So I think it might be their server problem.","start":423.725,"end":429.185,"sentiment":"neutral","sentiment_score":-0.25905243307352066}],"sentiment":"neutral","sentiment_score":0.007957479251282555,"num_words":28,"start":410.25998,"end":429.185},{"sentences":[{"text":"Maybe it's just temporarily not available because you mentioned that everything else is working like you should.","start":429.485,"end":438.26,"sentiment":"neutral","sentiment_score":-0.21404781061060288},{"text":"Is it the same thing with Netflix or you don't use Netflix?","start":438.72,"end":442.74002,"sentiment":"neutral","sentiment_score":-0.1085472150395314},{"text":"Mhmm.","start":445.68002,"end":446.18002,"sentiment":"neutral","sentiment_score":-0.09130645543336868},{"text":"So since other application is working fine after the Gail app issue and only the case port, I think that might be a server issue with the application.","start":447.375,"end":461.63,"sentiment":"neutral","sentiment_score":-0.21295157926423208},{"text":"Hello?","start":476.155,"end":476.635,"sentiment":"neutral","sentiment_score":0.02873417921364307}],"sentiment":"neutral","sentiment_score":-0.18587450604191272,"num_words":59,"start":429.485,"end":476.635},{"sentences":[{"text":"Can you hear me?","start":476.635,"end":477.695,"sentiment":"neutral","sentiment_score":0.005846022628247738},{"text":"Yes.","start":479.035,"end":479.355,"sentiment":"neutral","sentiment_score":0.01354085188359022},{"text":"Sorry.","start":479.355,"end":479.855,"sentiment":"neutral","sentiment_score":-0.02950473316013813},{"text":"Sorry?","start":480.155,"end":480.655,"sentiment":"neutral","sentiment_score":-0.03440214321017265},{"text":"I think it's best if you contact directly the case port for them to be aware of the issue.","start":485.83002,"end":496.01,"sentiment":"neutral","sentiment_score":-0.04005627373331472}],"sentiment":"neutral","sentiment_score":-0.03030965903487343,"num_words":26,"start":476.635,"end":496.01},{"sentences":[{"text":"And is it working if you use your data only or you haven't tried it yet?","start":496.23,"end":502.76498,"sentiment":"neutral","sentiment_score":-0.001249685068614781},{"text":"Okay.","start":524.92,"end":525.375,"sentiment":"neutral","sentiment_score":0.005713862366974354},{"text":"So you're using data on your TV or on your phone?","start":526.335,"end":531.795,"sentiment":"neutral","sentiment_score":-0.017004347829656166},{"text":"Okay.","start":536.735,"end":537.055,"sentiment":"neutral","sentiment_score":0.02985231578350067},{"text":"I see.","start":537.055,"end":537.57,"sentiment":"neutral","sentiment_score":0.04370857775211334}],"sentiment":"neutral","sentiment_score":-0.00271159527643073,"num_words":31,"start":496.23,"end":537.57},{"sentences":[{"text":"Is it okay if you contact our case support then get back to us first just to confirm?","start":538.37,"end":545.67,"sentiment":"neutral","sentiment_score":0.046540429815649986},{"text":"Mhmm.","start":545.81,"end":546.31,"sentiment":"neutral","sentiment_score":0.013102394528687},{"text":"Yeah.","start":548.45,"end":548.95,"sentiment":"neutral","sentiment_score":0.04596579074859619},{"text":"Then I'll also escalate the issue to our to Supa Networks directly for them to be aware of the issue.","start":549.09,"end":557.355,"sentiment":"neutral","sentiment_score":0.021349883638322353},{"text":"Yeah.","start":563.495,"end":563.995,"sentiment":"neutral","sentiment_score":0.05243801325559616}],"sentiment":"neutral","sentiment_score":0.03356662458490308,"num_words":41,"start":538.37,"end":563.995},{"sentences":[{"text":"That's correct.","start":564.375,"end":565.27496,"sentiment":"neutral","sentiment_score":0.07584280148148537},{"text":"May I know the spelling of the kiosk Sport?","start":566.135,"end":571.51,"sentiment":"neutral","sentiment_score":0.03332722435394923},{"text":"K a y o.","start":571.97003,"end":574.71,"sentiment":"neutral","sentiment_score":0.01575709623284638},{"text":"K y o, then Sport, s p o r t.","start":576.29004,"end":580.47003,"sentiment":"neutral","sentiment_score":0.01811827439814806},{"text":"Okay.","start":590.385,"end":590.885,"sentiment":"neutral","sentiment_score":0.014952942728996277}],"sentiment":"neutral","sentiment_score":0.027338257453476008,"num_words":26,"start":564.375,"end":590.885},{"sentences":[{"text":"K s ports.","start":591.265,"end":592.245,"sentiment":"neutral","sentiment_score":-0.0025854467724760375},{"text":"Okay.","start":595.505,"end":596.005,"sentiment":"neutral","sentiment_score":-0.20096825063228607},{"text":"This is not good.","start":596.27997,"end":597.5,"sentiment":"negative","sentiment_score":-0.5521703660488129},{"text":"Okay.","start":597.95996,"end":598.45996,"sentiment":"neutral","sentiment_score":-0.13023486733436584},{"text":"Kindly get back to us after you have spoke with Care Sports.","start":598.6,"end":603.01996,"sentiment":"neutral","sentiment_score":0.03307387791574001}],"sentiment":"neutral","sentiment_score":-0.1024168755947834,"num_words":21,"start":591.265,"end":603.01996},{"sentences":[{"text":"Okay.","start":605.07996,"end":605.57996,"sentiment":"neutral","sentiment_score":0.18769162893295288},{"text":"Yeah.","start":605.88,"end":606.19995,"sentiment":"neutral","sentiment_score":0.2043107748031616},{"text":"Thank you.","start":606.19995,"end":606.68,"sentiment":"neutral","sentiment_score":0.28950144350528717},{"text":"Bye for now.","start":606.68,"end":607.57996,"sentiment":"neutral","sentiment_score":0.19321497281392416}],"sentiment":"neutral","sentiment_score":0.22152145845549448,"num_words":7,"start":605.07996,"end":607.57996}]}}]},{"alternatives":[{"transcript":"Hi. I'm having issues with video streaming. I've got the Internet, but I haven't got video streaming in my account. That's correct. Yep. I unplugged it for twenty minutes and then plugged it back in. KAO Sports. Yep. Hello? Video network error. But on I've got YouTube as well, and YouTube works. Refresh the what? Kayo Sports. How would I do that? Remove the app and then yeah. I've tried logging in a couple of times. Yep. Yep. Still here. I'll just try and bring it up again. Same again. Video network error. Are you still there? Yeah. I I tried to restart the app and, yeah, it did the same thing. And I've tried on different devices as well. Like, I tried on the computer, then I tried on my phone. Yeah. That's alright. That's alright. Hello? Yeah. I reinstalled it. Same message. I don't use Netflix. Okay. So I should contact Kayo Sports. Yep. So where do you think I should go from here? Okay. Yeah. It does work. It does work, actually, if I use the data. It's only the Wi Fi. It doesn't work. No. No. On my on the other device, on my phone. Okay. Okay. I'll try that. So if I contact Kayo Sports, then do I call back this number? K a y o. K for kilo, a for alpha, y for Yankee, o for Oscar. That's correct. Okay. Thanks for your help. Bye.","confidence":0.99334574,"words":[{"word":"hi","start":7.2,"end":7.7,"confidence":0.99761665,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.000658039003610611},{"word":"i'm","start":7.9199996,"end":8.16,"confidence":0.9994411,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.09539423882961272},{"word":"having","start":8.16,"end":8.559999,"confidence":0.9998814,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.16017284989356995},{"word":"issues","start":8.559999,"end":8.96,"confidence":0.9964761,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.15465031564235687},{"word":"with","start":8.96,"end":9.46,"confidence":0.9997112,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.2477889358997345},{"word":"video","start":9.679999,"end":10.08,"confidence":0.68023074,"punctuated_word":"video","sentiment":"neutral","sentiment_score":-0.18879784643650055},{"word":"streaming","start":10.08,"end":10.58,"confidence":0.99518526,"punctuated_word":"streaming.","sentiment":"neutral","sentiment_score":-0.21533703804016113},{"word":"i've","start":10.8,"end":10.96,"confidence":0.9998455,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.2222114056348801},{"word":"got","start":10.96,"end":11.2,"confidence":0.9995505,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.1782415360212326},{"word":"the","start":11.2,"end":11.36,"confidence":0.9653345,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2306219786405563},{"word":"internet","start":11.36,"end":11.759999,"confidence":0.91139805,"punctuated_word":"Internet,","sentiment":"neutral","sentiment_score":-0.2159259617328644},{"word":"but","start":11.759999,"end":11.92,"confidence":0.9998659,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.1626925766468048},{"word":"i","start":11.92,"end":12.0,"confidence":0.9975424,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2798960506916046},{"word":"haven't","start":12.0,"end":12.32,"confidence":0.99995524,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.3326626420021057},{"word":"got","start":12.32,"end":12.559999,"confidence":0.9991153,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.3908299505710602},{"word":"video","start":12.559999,"end":12.96,"confidence":0.99312466,"punctuated_word":"video","sentiment":"negative","sentiment_score":-0.37491440773010254},{"word":"streaming","start":12.96,"end":13.46,"confidence":0.99953175,"punctuated_word":"streaming","sentiment":"negative","sentiment_score":-0.3719460666179657},{"word":"in","start":13.5199995,"end":13.679999,"confidence":0.5681079,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.33177632093429565},{"word":"my","start":13.679999,"end":14.0,"confidence":0.998643,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.28623032569885254},{"word":"account","start":14.0,"end":14.5,"confidence":0.9976404,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.21369126439094543},{"word":"that's","start":21.005,"end":21.244999,"confidence":0.8981688,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.045932572335004807},{"word":"correct","start":21.244999,"end":21.744999,"confidence":0.99960303,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.05539276450872421},{"word":"yep","start":26.605,"end":27.005001,"confidence":0.992781,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.02062157541513443},{"word":"i","start":27.005001,"end":27.404999,"confidence":0.9991092,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.016072850674390793},{"word":"unplugged","start":27.404999,"end":27.805,"confidence":0.9820034,"punctuated_word":"unplugged","sentiment":"neutral","sentiment_score":-0.016664931550621986},{"word":"it","start":27.805,"end":27.884998,"confidence":0.99057806,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.02392212301492691},{"word":"for","start":27.884998,"end":28.125,"confidence":0.9990626,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.05410972610116005},{"word":"twenty","start":28.125,"end":28.365,"confidence":0.9998704,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.03983309119939804},{"word":"minutes","start":28.365,"end":28.685,"confidence":0.9998323,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":-0.029267076402902603},{"word":"and","start":28.685,"end":28.845,"confidence":0.8154485,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0300825759768486},{"word":"then","start":28.845,"end":29.005001,"confidence":0.99836546,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.011691395193338394},{"word":"plugged","start":29.005001,"end":29.244999,"confidence":0.9941636,"punctuated_word":"plugged","sentiment":"neutral","sentiment_score":-0.024197109043598175},{"word":"it","start":29.244999,"end":29.325,"confidence":0.99843174,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.039688948541879654},{"word":"back","start":29.325,"end":29.564999,"confidence":0.9998123,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.017730727791786194},{"word":"in","start":29.564999,"end":29.94,"confidence":0.99859285,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":-0.01849314570426941},{"word":"kao","start":38.9,"end":39.38,"confidence":0.50628924,"punctuated_word":"KAO","sentiment":"neutral","sentiment_score":0.04122607409954071},{"word":"sports","start":39.38,"end":39.88,"confidence":0.91226053,"punctuated_word":"Sports.","sentiment":"neutral","sentiment_score":0.03703878074884415},{"word":"yep","start":48.465,"end":48.965,"confidence":0.99334574,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04968187212944031},{"word":"hello","start":73.075,"end":73.575,"confidence":0.818105,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.017146501690149307},{"word":"video","start":78.674995,"end":79.155,"confidence":0.7277132,"punctuated_word":"Video","sentiment":"neutral","sentiment_score":-0.10903634876012802},{"word":"network","start":79.155,"end":79.655,"confidence":0.8794106,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.14781741797924042},{"word":"error","start":79.795,"end":80.295,"confidence":0.9431106,"punctuated_word":"error.","sentiment":"neutral","sentiment_score":-0.11324024200439452},{"word":"but","start":80.354996,"end":80.674995,"confidence":0.98253214,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.0413808636367321},{"word":"on","start":80.674995,"end":81.075,"confidence":0.984897,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.027519918978214264},{"word":"i've","start":81.23499,"end":81.475,"confidence":0.99497145,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.006691981106996536},{"word":"got","start":81.475,"end":81.975,"confidence":0.9988738,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.0028721727430820465},{"word":"youtube","start":82.115,"end":82.515,"confidence":0.9857905,"punctuated_word":"YouTube","sentiment":"neutral","sentiment_score":0.02136579528450966},{"word":"as","start":82.515,"end":82.755,"confidence":0.996329,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.06744234263896942},{"word":"well","start":82.755,"end":82.994995,"confidence":0.79064906,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":0.05463505908846855},{"word":"and","start":82.994995,"end":83.23499,"confidence":0.99956435,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04170939698815346},{"word":"youtube","start":83.23499,"end":83.715,"confidence":0.9988458,"punctuated_word":"YouTube","sentiment":"neutral","sentiment_score":0.03170749172568321},{"word":"works","start":83.715,"end":84.21,"confidence":0.9961689,"punctuated_word":"works.","sentiment":"neutral","sentiment_score":0.025404762476682663},{"word":"refresh","start":94.69,"end":95.17,"confidence":0.99152136,"punctuated_word":"Refresh","sentiment":"neutral","sentiment_score":-0.017015714198350906},{"word":"the","start":95.17,"end":95.49,"confidence":0.99467033,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.029335325583815575},{"word":"what","start":95.49,"end":95.99,"confidence":0.9830477,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":-0.013345863670110704},{"word":"kayo","start":104.455,"end":104.855,"confidence":0.5550962,"punctuated_word":"Kayo","sentiment":"neutral","sentiment_score":0.018708525225520137},{"word":"sports","start":104.855,"end":105.355,"confidence":0.8629098,"punctuated_word":"Sports.","sentiment":"neutral","sentiment_score":0.015780173242092133},{"word":"how","start":109.015,"end":109.175,"confidence":0.72678506,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.018118716776371},{"word":"would","start":109.175,"end":109.415,"confidence":0.9326748,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.025825629010796547},{"word":"i","start":109.415,"end":109.495,"confidence":0.9990671,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02586868032813072},{"word":"do","start":109.495,"end":109.655,"confidence":0.9987214,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.03089890629053116},{"word":"that","start":109.655,"end":109.895004,"confidence":0.9580864,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.02742356993257999},{"word":"remove","start":109.895004,"end":110.295006,"confidence":0.9994116,"punctuated_word":"Remove","sentiment":"neutral","sentiment_score":-0.05461473390460014},{"word":"the","start":110.295006,"end":110.455,"confidence":0.9986601,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06607135385274887},{"word":"app","start":110.455,"end":110.615005,"confidence":0.9965216,"punctuated_word":"app","sentiment":"neutral","sentiment_score":-0.06696036458015442},{"word":"and","start":110.615005,"end":110.775,"confidence":0.85496736,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04059262573719025},{"word":"then","start":110.775,"end":111.15,"confidence":0.986647,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.03574398159980774},{"word":"yeah","start":119.79,"end":120.11,"confidence":0.8306307,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.07003752142190933},{"word":"i've","start":120.11,"end":120.270004,"confidence":0.99787277,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.08548665046691895},{"word":"tried","start":120.270004,"end":120.590004,"confidence":0.99977785,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.07665342837572098},{"word":"logging","start":120.590004,"end":120.91,"confidence":0.9990049,"punctuated_word":"logging","sentiment":"neutral","sentiment_score":-0.08145689219236374},{"word":"in","start":120.91,"end":121.31,"confidence":0.99924207,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.08613183349370956},{"word":"a","start":121.31,"end":121.39,"confidence":0.9982646,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09511712193489076},{"word":"couple","start":121.39,"end":121.71,"confidence":0.99983466,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":-0.09395034611225128},{"word":"of","start":121.71,"end":121.79,"confidence":0.8453391,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.09724776446819304},{"word":"times","start":121.79,"end":122.11,"confidence":0.9990125,"punctuated_word":"times.","sentiment":"neutral","sentiment_score":-0.07764075696468353},{"word":"yep","start":122.11,"end":122.61,"confidence":0.99486554,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.0011672440450638533},{"word":"yep","start":177.51999,"end":178.01999,"confidence":0.799857,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.012637658044695854},{"word":"still","start":178.16,"end":178.4,"confidence":0.48213905,"punctuated_word":"Still","sentiment":"neutral","sentiment_score":-0.04469799995422363},{"word":"here","start":178.4,"end":178.72,"confidence":0.9840224,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.031323909759521484},{"word":"i'll","start":178.72,"end":178.8,"confidence":0.9158572,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.03756162524223328},{"word":"just","start":178.8,"end":179.3,"confidence":0.99815804,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03604065626859665},{"word":"try","start":179.36,"end":179.51999,"confidence":0.9558889,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.03597433120012283},{"word":"and","start":179.51999,"end":179.68,"confidence":0.99475217,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.01720460131764412},{"word":"bring","start":179.68,"end":179.92,"confidence":0.9998234,"punctuated_word":"bring","sentiment":"neutral","sentiment_score":-0.031448181718587875},{"word":"it","start":179.92,"end":180.0,"confidence":0.9998505,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03500119596719742},{"word":"up","start":180.0,"end":180.23999,"confidence":0.99991167,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.027916964143514633},{"word":"again","start":180.23999,"end":180.73999,"confidence":0.99580073,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.027112754061818123},{"word":"same","start":225.33,"end":225.56999,"confidence":0.94412667,"punctuated_word":"Same","sentiment":"neutral","sentiment_score":-0.0580255389213562},{"word":"again","start":225.56999,"end":225.97,"confidence":0.97736514,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.0804358497262001},{"word":"video","start":225.97,"end":226.45,"confidence":0.9898233,"punctuated_word":"Video","sentiment":"neutral","sentiment_score":-0.08869197219610214},{"word":"network","start":226.45,"end":226.93,"confidence":0.9662357,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.1144839972257614},{"word":"error","start":226.93,"end":227.43,"confidence":0.986544,"punctuated_word":"error.","sentiment":"neutral","sentiment_score":-0.1536177396774292},{"word":"are","start":232.84999,"end":233.01,"confidence":0.5695751,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.13216067850589752},{"word":"you","start":233.01,"end":233.09,"confidence":0.9934062,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11627407371997832},{"word":"still","start":233.09,"end":233.33,"confidence":0.9993241,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.11927160620689392},{"word":"there","start":233.33,"end":233.83,"confidence":0.9988872,"punctuated_word":"there?","sentiment":"neutral","sentiment_score":-0.10250630974769592},{"word":"yeah","start":244.705,"end":245.105,"confidence":0.9170959,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01860003732144833},{"word":"i","start":245.105,"end":245.425,"confidence":0.9940335,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05613364651799202},{"word":"i","start":245.425,"end":245.58499,"confidence":0.9880846,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07031592726707458},{"word":"tried","start":245.58499,"end":245.825,"confidence":0.99468404,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.059029411524534225},{"word":"to","start":245.825,"end":246.325,"confidence":0.99827015,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07393758744001389},{"word":"restart","start":246.385,"end":246.885,"confidence":0.9997228,"punctuated_word":"restart","sentiment":"neutral","sentiment_score":-0.06587733328342438},{"word":"the","start":246.94499,"end":247.105,"confidence":0.99869764,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12061858922243118},{"word":"app","start":247.105,"end":247.425,"confidence":0.9988851,"punctuated_word":"app","sentiment":"neutral","sentiment_score":-0.0857190489768982},{"word":"and","start":247.425,"end":247.825,"confidence":0.689957,"punctuated_word":"and,","sentiment":"neutral","sentiment_score":-0.11586083471775056},{"word":"yeah","start":247.905,"end":248.14499,"confidence":0.92742777,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.11145752668380736},{"word":"it","start":248.14499,"end":248.305,"confidence":0.8853941,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.15364935994148254},{"word":"did","start":248.305,"end":248.465,"confidence":0.99976486,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.14972375333309174},{"word":"the","start":248.465,"end":248.625,"confidence":0.9996068,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1402401328086853},{"word":"same","start":248.625,"end":248.86499,"confidence":0.99972373,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.13493847846984863},{"word":"thing","start":248.86499,"end":249.36499,"confidence":0.98372096,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":-0.12025630474090576},{"word":"and","start":252.59,"end":252.83,"confidence":0.9923705,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.0868956446647644},{"word":"i've","start":252.83,"end":253.06999,"confidence":0.9982412,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.09748618304729462},{"word":"tried","start":253.06999,"end":253.39,"confidence":0.9998287,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.07829458266496658},{"word":"on","start":253.39,"end":253.87,"confidence":0.9896187,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.04753508418798447},{"word":"different","start":253.87,"end":254.19,"confidence":0.8839686,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.07256875187158585},{"word":"devices","start":254.19,"end":254.69,"confidence":0.9997838,"punctuated_word":"devices","sentiment":"neutral","sentiment_score":-0.07723990082740784},{"word":"as","start":254.75,"end":254.91,"confidence":0.9970312,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.1040562242269516},{"word":"well","start":254.91,"end":255.15,"confidence":0.81444526,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":-0.08991868793964386},{"word":"like","start":255.15,"end":255.31,"confidence":0.88760257,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.06938585638999939},{"word":"i","start":255.31,"end":255.39,"confidence":0.99833655,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06834365427494049},{"word":"tried","start":255.39,"end":255.63,"confidence":0.9841642,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.05553767830133438},{"word":"on","start":255.63,"end":255.79,"confidence":0.8232863,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.05470976233482361},{"word":"the","start":255.79,"end":255.87,"confidence":0.9510556,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06964994966983795},{"word":"computer","start":255.87,"end":256.35,"confidence":0.7085684,"punctuated_word":"computer,","sentiment":"neutral","sentiment_score":-0.06337359547615051},{"word":"then","start":256.35,"end":256.59,"confidence":0.8571932,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.07482446730136871},{"word":"i","start":256.59,"end":256.67,"confidence":0.99841845,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0876123383641243},{"word":"tried","start":256.67,"end":256.99,"confidence":0.9772201,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.06346147507429123},{"word":"on","start":256.99,"end":257.07,"confidence":0.9351382,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0665818303823471},{"word":"my","start":257.07,"end":257.31,"confidence":0.997159,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.07278985530138016},{"word":"phone","start":257.31,"end":257.81,"confidence":0.99640954,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":-0.05391618236899376},{"word":"yeah","start":268.115,"end":268.275,"confidence":0.91776884,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02895371802151203},{"word":"that's","start":268.275,"end":268.51498,"confidence":0.99780166,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.1173788160085678},{"word":"alright","start":268.51498,"end":268.915,"confidence":0.8921242,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.12976934015750885},{"word":"that's","start":268.915,"end":269.235,"confidence":0.9947346,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.10379199683666228},{"word":"alright","start":269.235,"end":269.735,"confidence":0.9790448,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.06139526888728142},{"word":"hello","start":408.495,"end":408.995,"confidence":0.8375536,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0384088009595871},{"word":"yeah","start":419.57,"end":420.05002,"confidence":0.84409106,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01662534847855568},{"word":"i","start":420.05002,"end":420.21002,"confidence":0.94701725,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02124155685305595},{"word":"reinstalled","start":420.21002,"end":420.71002,"confidence":0.9885068,"punctuated_word":"reinstalled","sentiment":"neutral","sentiment_score":0.019795332103967667},{"word":"it","start":420.77002,"end":421.17,"confidence":0.97219133,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.020298827439546585},{"word":"same","start":421.17,"end":421.49002,"confidence":0.9252753,"punctuated_word":"Same","sentiment":"neutral","sentiment_score":0.006885090842843056},{"word":"message","start":421.49002,"end":421.99002,"confidence":0.9988889,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":0.010166112333536148},{"word":"i","start":443.41498,"end":443.57498,"confidence":0.5393242,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2122484445571899},{"word":"don't","start":443.57498,"end":443.895,"confidence":0.9985033,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.18612484633922577},{"word":"use","start":443.895,"end":444.13498,"confidence":0.9966078,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.14899693429470062},{"word":"netflix","start":444.13498,"end":444.63498,"confidence":0.89294827,"punctuated_word":"Netflix.","sentiment":"neutral","sentiment_score":-0.19158482551574707},{"word":"okay","start":465.13498,"end":465.63498,"confidence":0.8511468,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.006302842870354652},{"word":"so","start":465.935,"end":466.435,"confidence":0.9892945,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.004490405321121216},{"word":"i","start":466.735,"end":466.895,"confidence":0.425566,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.013909213244915009},{"word":"should","start":466.895,"end":467.055,"confidence":0.9313752,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.013955187052488329},{"word":"contact","start":467.055,"end":467.555,"confidence":0.99913687,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":0.006846848875284195},{"word":"kayo","start":467.775,"end":468.175,"confidence":0.7003288,"punctuated_word":"Kayo","sentiment":"neutral","sentiment_score":0.03145873174071312},{"word":"sports","start":468.175,"end":468.675,"confidence":0.8198263,"punctuated_word":"Sports.","sentiment":"neutral","sentiment_score":0.06690934300422668},{"word":"yep","start":477.81,"end":478.31,"confidence":0.9891958,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.00814664177596569},{"word":"so","start":482.37003,"end":482.61002,"confidence":0.44399083,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0192518662661314},{"word":"where","start":482.61002,"end":482.77002,"confidence":0.996434,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.02352660521864891},{"word":"do","start":482.77002,"end":482.85,"confidence":0.9994873,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.02453974448144436},{"word":"you","start":482.85,"end":483.01,"confidence":0.99892515,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01576661691069603},{"word":"think","start":483.01,"end":483.17,"confidence":0.9996172,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.020394233986735344},{"word":"i","start":483.17,"end":483.33002,"confidence":0.9956709,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02096463367342949},{"word":"should","start":483.33002,"end":483.57,"confidence":0.999587,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.011640816926956177},{"word":"go","start":483.57,"end":483.73,"confidence":0.9980421,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.008245803415775299},{"word":"from","start":483.73,"end":483.97,"confidence":0.99817145,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.021562930196523663},{"word":"here","start":483.97,"end":484.47,"confidence":0.9916698,"punctuated_word":"here?","sentiment":"neutral","sentiment_score":-0.008396809920668602},{"word":"okay","start":493.89502,"end":494.39502,"confidence":0.93971705,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.02548925206065178},{"word":"yeah","start":512.985,"end":513.305,"confidence":0.89972913,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10556033998727798},{"word":"it","start":513.305,"end":513.625,"confidence":0.99723417,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.15007609128952026},{"word":"does","start":513.625,"end":513.865,"confidence":0.999816,"punctuated_word":"does","sentiment":"neutral","sentiment_score":0.17282229661941528},{"word":"work","start":513.865,"end":514.185,"confidence":0.983847,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":0.1457490772008896},{"word":"it","start":514.185,"end":514.425,"confidence":0.99906236,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.15206407010555267},{"word":"does","start":514.425,"end":514.585,"confidence":0.9998666,"punctuated_word":"does","sentiment":"neutral","sentiment_score":0.23257555067539215},{"word":"work","start":514.585,"end":514.90497,"confidence":0.8639506,"punctuated_word":"work,","sentiment":"neutral","sentiment_score":0.16976721584796906},{"word":"actually","start":514.90497,"end":515.40497,"confidence":0.86540115,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":0.1837182193994522},{"word":"if","start":515.705,"end":515.865,"confidence":0.9835877,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.17636898159980774},{"word":"i","start":515.865,"end":515.945,"confidence":0.9996166,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10566936433315276},{"word":"use","start":515.945,"end":516.265,"confidence":0.99447614,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.08261145651340485},{"word":"the","start":516.265,"end":516.585,"confidence":0.99602914,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08487021923065186},{"word":"data","start":516.585,"end":517.085,"confidence":0.99826324,"punctuated_word":"data.","sentiment":"neutral","sentiment_score":0.08447744697332382},{"word":"it's","start":518.745,"end":518.985,"confidence":0.97106063,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.024350296705961227},{"word":"only","start":518.985,"end":519.305,"confidence":0.8743832,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.0029833465814590454},{"word":"the","start":519.305,"end":519.46497,"confidence":0.9555183,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.003523983061313629},{"word":"wi","start":519.46497,"end":519.625,"confidence":0.6400515,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.007405679672956467},{"word":"fi","start":519.625,"end":519.865,"confidence":0.86679506,"punctuated_word":"Fi.","sentiment":"neutral","sentiment_score":-0.001558711752295494},{"word":"it","start":519.865,"end":520.025,"confidence":0.99598616,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.07087494432926178},{"word":"doesn't","start":520.025,"end":520.345,"confidence":0.99990475,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.044407933950424194},{"word":"work","start":520.345,"end":520.845,"confidence":0.99952567,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":-0.005449336022138596},{"word":"no","start":530.12,"end":530.36,"confidence":0.759062,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.054682210087776184},{"word":"no","start":530.36,"end":530.68,"confidence":0.8649892,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.06683915853500366},{"word":"on","start":530.68,"end":530.76,"confidence":0.92447263,"punctuated_word":"On","sentiment":"neutral","sentiment_score":-0.0504130981862545},{"word":"my","start":530.76,"end":530.92,"confidence":0.935774,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.045239195227622986},{"word":"on","start":531.08,"end":531.24,"confidence":0.99768233,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.038158632814884186},{"word":"the","start":531.24,"end":531.4,"confidence":0.9534871,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03963444381952286},{"word":"other","start":531.4,"end":531.64,"confidence":0.9980252,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.03288320451974869},{"word":"device","start":531.64,"end":532.14,"confidence":0.6954717,"punctuated_word":"device,","sentiment":"neutral","sentiment_score":-0.029294893145561215},{"word":"on","start":532.2,"end":532.36,"confidence":0.9976495,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.028621718287467957},{"word":"my","start":532.36,"end":532.68,"confidence":0.98258924,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.030958082526922222},{"word":"phone","start":532.68,"end":533.18,"confidence":0.99572235,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":-0.02576618827879429},{"word":"okay","start":546.215,"end":546.53503,"confidence":0.9003507,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02707870863378048},{"word":"okay","start":546.53503,"end":546.935,"confidence":0.9947393,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.030818887054920197},{"word":"i'll","start":546.935,"end":547.17505,"confidence":0.99823934,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.03895548731088638},{"word":"try","start":547.17505,"end":547.41504,"confidence":0.99957424,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.030323047190904617},{"word":"that","start":547.41504,"end":547.91504,"confidence":0.99863696,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.03994175046682358},{"word":"so","start":558.69,"end":558.93,"confidence":0.25099948,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.047772422432899475},{"word":"if","start":558.93,"end":559.17,"confidence":0.97811127,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05195017531514168},{"word":"i","start":559.17,"end":559.25,"confidence":0.9991529,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03923838213086128},{"word":"contact","start":559.25,"end":559.73,"confidence":0.99795616,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":0.01860027015209198},{"word":"kayo","start":559.73,"end":560.13,"confidence":0.3824616,"punctuated_word":"Kayo","sentiment":"neutral","sentiment_score":0.044514939188957214},{"word":"sports","start":560.13,"end":560.63,"confidence":0.9009946,"punctuated_word":"Sports,","sentiment":"neutral","sentiment_score":0.046733006834983826},{"word":"then","start":560.69,"end":561.00995,"confidence":0.9815119,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.04699591174721718},{"word":"do","start":561.00995,"end":561.17,"confidence":0.55113095,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.023331914097070697},{"word":"i","start":561.17,"end":561.25,"confidence":0.9619229,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.039603713899850845},{"word":"call","start":561.25,"end":561.49,"confidence":0.6344652,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.025932680815458298},{"word":"back","start":561.49,"end":561.73,"confidence":0.99685127,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.022956721484661102},{"word":"this","start":561.73,"end":561.97,"confidence":0.94010407,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.024393446743488312},{"word":"number","start":561.97,"end":562.365,"confidence":0.99896723,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":0.01691255532205105},{"word":"k","start":570.045,"end":570.545,"confidence":0.91849744,"punctuated_word":"K","sentiment":"neutral","sentiment_score":0.023429643362760544},{"word":"a","start":570.685,"end":571.185,"confidence":0.99835014,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02536226250231266},{"word":"y","start":571.325,"end":571.805,"confidence":0.99734867,"punctuated_word":"y","sentiment":"neutral","sentiment_score":0.01337333582341671},{"word":"o","start":571.805,"end":572.305,"confidence":0.9954194,"punctuated_word":"o.","sentiment":"neutral","sentiment_score":0.01343525480479002},{"word":"k","start":582.04004,"end":582.28,"confidence":0.9377595,"punctuated_word":"K","sentiment":"neutral","sentiment_score":0.018870271742343903},{"word":"for","start":582.28,"end":582.52,"confidence":0.99747866,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.01119170431047678},{"word":"kilo","start":582.52,"end":583.02,"confidence":0.99720734,"punctuated_word":"kilo,","sentiment":"neutral","sentiment_score":0.023202238604426384},{"word":"a","start":583.16003,"end":583.32,"confidence":0.99494016,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01830279640853405},{"word":"for","start":583.32,"end":583.56,"confidence":0.99632037,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.010668089613318443},{"word":"alpha","start":583.56,"end":584.06,"confidence":0.9905112,"punctuated_word":"alpha,","sentiment":"neutral","sentiment_score":0.017416011542081833},{"word":"y","start":584.28,"end":584.52,"confidence":0.994058,"punctuated_word":"y","sentiment":"neutral","sentiment_score":0.01896282657980919},{"word":"for","start":584.52,"end":584.76,"confidence":0.99692816,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.007892829366028309},{"word":"yankee","start":584.76,"end":585.26,"confidence":0.9881953,"punctuated_word":"Yankee,","sentiment":"neutral","sentiment_score":0.01554157491773367},{"word":"o","start":585.4,"end":585.64,"confidence":0.9973448,"punctuated_word":"o","sentiment":"neutral","sentiment_score":0.0185130313038826},{"word":"for","start":585.64,"end":585.88,"confidence":0.9927354,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.005815345793962479},{"word":"oscar","start":585.88,"end":586.38,"confidence":0.9970007,"punctuated_word":"Oscar.","sentiment":"neutral","sentiment_score":0.012003295123577118},{"word":"that's","start":593.225,"end":593.545,"confidence":0.93564403,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.0025290302000939846},{"word":"correct","start":593.545,"end":594.045,"confidence":0.9683775,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":-0.0009178966283798218},{"word":"okay","start":602.1669,"end":602.6669,"confidence":0.9168055,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.057060036808252335},{"word":"thanks","start":604.40686,"end":604.72687,"confidence":0.9789067,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.3732480704784394},{"word":"for","start":604.72687,"end":604.96686,"confidence":0.99796546,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.49009275436401367},{"word":"your","start":604.96686,"end":605.0469,"confidence":0.9954085,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.3899279236793518},{"word":"help","start":605.0469,"end":605.5469,"confidence":0.99971163,"punctuated_word":"help.","sentiment":"positive","sentiment_score":0.34292736649513245},{"word":"bye","start":607.9268,"end":608.4268,"confidence":0.8430631,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.06752576678991318}],"paragraphs":{"transcript":"\nHi. I'm having issues with video streaming. I've got the Internet, but I haven't got video streaming in my account. That's correct. Yep.\n\nI unplugged it for twenty minutes and then plugged it back in. KAO Sports. Yep. Hello? Video network error.\n\nBut on I've got YouTube as well, and YouTube works. Refresh the what? Kayo Sports. How would I do that? Remove the app and then yeah.\n\nI've tried logging in a couple of times. Yep. Yep. Still here. I'll just try and bring it up again.\n\nSame again. Video network error. Are you still there? Yeah. I I tried to restart the app and, yeah, it did the same thing.\n\nAnd I've tried on different devices as well. Like, I tried on the computer, then I tried on my phone. Yeah. That's alright. That's alright.\n\nHello? Yeah. I reinstalled it. Same message. I don't use Netflix.\n\nOkay. So I should contact Kayo Sports. Yep. So where do you think I should go from here? Okay.\n\nYeah. It does work. It does work, actually, if I use the data. It's only the Wi Fi. It doesn't work.\n\nNo. No. On my on the other device, on my phone. Okay. Okay.\n\nI'll try that. So if I contact Kayo Sports, then do I call back this number? K a y o. K for kilo, a for alpha, y for Yankee, o for Oscar. That's correct.\n\nOkay. Thanks for your help. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":7.2,"end":7.7,"sentiment":"neutral","sentiment_score":-0.000658039003610611},{"text":"I'm having issues with video streaming.","start":7.9199996,"end":10.58,"sentiment":"neutral","sentiment_score":-0.1770235374569893},{"text":"I've got the Internet, but I haven't got video streaming in my account.","start":10.8,"end":14.5,"sentiment":"neutral","sentiment_score":-0.2762800374856362},{"text":"That's correct.","start":21.005,"end":21.744999,"sentiment":"neutral","sentiment_score":0.05066266842186451},{"text":"Yep.","start":26.605,"end":27.005001,"sentiment":"neutral","sentiment_score":0.02062157541513443}],"sentiment":"neutral","sentiment_score":-0.19706490603478058,"num_words":23,"start":7.2,"end":27.005001},{"sentences":[{"text":"I unplugged it for twenty minutes and then plugged it back in.","start":27.005001,"end":29.94,"sentiment":"neutral","sentiment_score":-0.026812808432926733},{"text":"KAO Sports.","start":38.9,"end":39.88,"sentiment":"neutral","sentiment_score":0.03913242742419243},{"text":"Yep.","start":48.465,"end":48.965,"sentiment":"neutral","sentiment_score":0.04968187212944031},{"text":"Hello?","start":73.075,"end":73.575,"sentiment":"neutral","sentiment_score":0.017146501690149307},{"text":"Video network error.","start":78.674995,"end":80.295,"sentiment":"neutral","sentiment_score":-0.12336466958125432}],"sentiment":"neutral","sentiment_score":-0.028776551645837332,"num_words":19,"start":27.005001,"end":80.295},{"sentences":[{"text":"But on I've got YouTube as well, and YouTube works.","start":80.354996,"end":84.21,"sentiment":"neutral","sentiment_score":0.01695442572236061},{"text":"Refresh the what?","start":94.69,"end":95.99,"sentiment":"neutral","sentiment_score":-0.019898967817425728},{"text":"Kayo Sports.","start":104.455,"end":105.355,"sentiment":"neutral","sentiment_score":0.017244349233806133},{"text":"How would I do that?","start":109.015,"end":109.895004,"sentiment":"neutral","sentiment_score":-0.025627100467681886},{"text":"Remove the app and then yeah.","start":109.895004,"end":120.11,"sentiment":"neutral","sentiment_score":-0.055670096849401794}],"sentiment":"neutral","sentiment_score":-0.012223847353687653,"num_words":26,"start":80.354996,"end":120.11},{"sentences":[{"text":"I've tried logging in a couple of times.","start":120.11,"end":122.11,"sentiment":"neutral","sentiment_score":-0.08671059925109148},{"text":"Yep.","start":122.11,"end":122.61,"sentiment":"neutral","sentiment_score":-0.0011672440450638533},{"text":"Yep.","start":177.51999,"end":178.01999,"sentiment":"neutral","sentiment_score":-0.012637658044695854},{"text":"Still here.","start":178.16,"end":178.72,"sentiment":"neutral","sentiment_score":-0.03801095485687256},{"text":"I'll just try and bring it up again.","start":178.72,"end":180.73999,"sentiment":"neutral","sentiment_score":-0.031032538739964366}],"sentiment":"neutral","sentiment_score":-0.05158859578659758,"num_words":20,"start":120.11,"end":180.73999},{"sentences":[{"text":"Same again.","start":225.33,"end":225.97,"sentiment":"neutral","sentiment_score":-0.06923069432377815},{"text":"Video network error.","start":225.97,"end":227.43,"sentiment":"neutral","sentiment_score":-0.11893123636643092},{"text":"Are you still there?","start":232.84999,"end":233.83,"sentiment":"neutral","sentiment_score":-0.11755316704511642},{"text":"Yeah.","start":244.705,"end":245.105,"sentiment":"neutral","sentiment_score":-0.01860003732144833},{"text":"I I tried to restart the app and, yeah, it did the same thing.","start":245.105,"end":249.36499,"sentiment":"neutral","sentiment_score":-0.10412556678056717}],"sentiment":"neutral","sentiment_score":-0.10174273909069598,"num_words":24,"start":225.33,"end":249.36499},{"sentences":[{"text":"And I've tried on different devices as well.","start":252.59,"end":255.15,"sentiment":"neutral","sentiment_score":-0.0817493824288249},{"text":"Like, I tried on the computer, then I tried on my phone.","start":255.15,"end":257.81,"sentiment":"neutral","sentiment_score":-0.06668222043663263},{"text":"Yeah.","start":268.115,"end":268.275,"sentiment":"neutral","sentiment_score":0.02895371802151203},{"text":"That's alright.","start":268.275,"end":268.915,"sentiment":"neutral","sentiment_score":0.12357407808303833},{"text":"That's alright.","start":268.915,"end":269.735,"sentiment":"neutral","sentiment_score":0.08259363286197186}],"sentiment":"neutral","sentiment_score":-0.040515702590346335,"num_words":25,"start":252.59,"end":269.735},{"sentences":[{"text":"Hello?","start":408.495,"end":408.995,"sentiment":"neutral","sentiment_score":0.0384088009595871},{"text":"Yeah.","start":419.57,"end":420.05002,"sentiment":"neutral","sentiment_score":0.01662534847855568},{"text":"I reinstalled it.","start":420.05002,"end":421.17,"sentiment":"neutral","sentiment_score":0.020445238798856735},{"text":"Same message.","start":421.17,"end":421.99002,"sentiment":"neutral","sentiment_score":0.008525601588189602},{"text":"I don't use Netflix.","start":443.41498,"end":444.63498,"sentiment":"neutral","sentiment_score":-0.18473876267671585}],"sentiment":"neutral","sentiment_score":-0.05504854379052466,"num_words":11,"start":408.495,"end":444.63498},{"sentences":[{"text":"Okay.","start":465.13498,"end":465.63498,"sentiment":"neutral","sentiment_score":-0.006302842870354652},{"text":"So I should contact Kayo Sports.","start":465.935,"end":468.675,"sentiment":"neutral","sentiment_score":0.022928288206458092},{"text":"Yep.","start":477.81,"end":478.31,"sentiment":"neutral","sentiment_score":0.00814664177596569},{"text":"So where do you think I should go from here?","start":482.37003,"end":484.47,"sentiment":"neutral","sentiment_score":-0.01742900609970093},{"text":"Okay.","start":493.89502,"end":494.39502,"sentiment":"neutral","sentiment_score":-0.02548925206065178}],"sentiment":"neutral","sentiment_score":-0.0031771465743842876,"num_words":19,"start":465.13498,"end":494.39502},{"sentences":[{"text":"Yeah.","start":512.985,"end":513.305,"sentiment":"neutral","sentiment_score":0.10556033998727798},{"text":"It does work.","start":513.305,"end":514.185,"sentiment":"neutral","sentiment_score":0.15621582170327505},{"text":"It does work, actually, if I use the data.","start":514.185,"end":517.085,"sentiment":"neutral","sentiment_score":0.14134694718652302},{"text":"It's only the Wi Fi.","start":518.745,"end":519.865,"sentiment":"neutral","sentiment_score":0.00318530835211277},{"text":"It doesn't work.","start":519.865,"end":520.845,"sentiment":"neutral","sentiment_score":-0.04024407143394152}],"sentiment":"neutral","sentiment_score":0.0829297455825976,"num_words":21,"start":512.985,"end":520.845},{"sentences":[{"text":"No.","start":530.12,"end":530.36,"sentiment":"neutral","sentiment_score":-0.054682210087776184},{"text":"No.","start":530.36,"end":530.68,"sentiment":"neutral","sentiment_score":-0.06683915853500366},{"text":"On my on the other device, on my phone.","start":530.68,"end":533.18,"sentiment":"neutral","sentiment_score":-0.03566327297853099},{"text":"Okay.","start":546.215,"end":546.53503,"sentiment":"neutral","sentiment_score":0.02707870863378048},{"text":"Okay.","start":546.53503,"end":546.935,"sentiment":"neutral","sentiment_score":0.030818887054920197}],"sentiment":"neutral","sentiment_score":-0.02958409459545062,"num_words":13,"start":530.12,"end":546.935},{"sentences":[{"text":"I'll try that.","start":546.935,"end":547.91504,"sentiment":"neutral","sentiment_score":0.03640676165620486},{"text":"So if I contact Kayo Sports, then do I call back this number?","start":558.69,"end":562.365,"sentiment":"neutral","sentiment_score":0.03453354924344099},{"text":"K a y o.","start":570.045,"end":572.305,"sentiment":"neutral","sentiment_score":0.018900124123319983},{"text":"K for kilo, a for alpha, y for Yankee, o for Oscar.","start":582.04004,"end":586.38,"sentiment":"neutral","sentiment_score":0.014865001275514564},{"text":"That's correct.","start":593.225,"end":594.045,"sentiment":"neutral","sentiment_score":0.0008055667858570814}],"sentiment":"neutral","sentiment_score":0.023933766779544598,"num_words":34,"start":546.935,"end":594.045},{"sentences":[{"text":"Okay.","start":602.1669,"end":602.6669,"sentiment":"neutral","sentiment_score":0.057060036808252335},{"text":"Thanks for your help.","start":604.40686,"end":605.5469,"sentiment":"positive","sentiment_score":0.3990490287542343},{"text":"Bye.","start":607.9268,"end":608.4268,"sentiment":"neutral","sentiment_score":-0.06752576678991318}],"sentiment":"neutral","sentiment_score":0.2642883975058794,"num_words":6,"start":602.1669,"end":608.4268}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. I'm having issues with video streaming. I've got the Internet, but I haven't got video streaming in my account.\n\nChannel 0: Okay. Am I speaking with David?\n\nChannel 1: That's correct.\n\nChannel 0: Yeah. Have you tried to reboot your router?\n\nChannel 1: Yep. I unplugged it for twenty minutes and then plugged it back in.\n\nChannel 0: Mhmm. Mhmm. May I know what is the streaming platform that you're trying to access?\n\nChannel 1: KAO Sports.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check on her end.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Hello, David?\n\nChannel 1: Hello?\n\nChannel 0: Yeah. Ma'am, what is the error it's saying?\n\nChannel 1: Video network error. But on\n\nChannel 0: You\n\nChannel 1: I've\n\nChannel 0: can listen\n\nChannel 1: got\n\nChannel 0: right here.\n\nChannel 1: YouTube as well, and YouTube works.\n\nChannel 0: Have you tried to, like, refresh the ES Sport?\n\nChannel 1: Refresh the what?\n\nChannel 0: Have you tried to refresh the streaming platform? You said it's ESport. Am I am I right?\n\nChannel 1: Kayo Sports.\n\nChannel 0: K sport. Mhmm.\n\nChannel 1: How would I do that? Remove the app and then\n\nChannel 0: Yeah. Can we try that one? Then let's try to log in again if\n\nChannel 1: yeah. I've tried logging in a couple of times. Yep.\n\nChannel 0: mhmm. Can we try to, like, uninstall the application then reinstall. First, to just try troubleshoot. Because upon checking on her end, you should the IP address is all good now. So the streaming platform should be working fine now, but I think it needs a refresh.\n\nHello?\n\nChannel 1: Yep. Still here. I'll just try and bring it up again.\n\nChannel 0: Okay.\n\nChannel 1: Same again. Video network error. Are you still there?\n\nChannel 0: Mhmm. Yeah. Can you please spell the Kiosport for us to check the application?\n\nChannel 1: Yeah. I I tried to restart the app and, yeah, it did the same thing. And I've tried on different devices as well. Like, I tried on the computer, then I tried on my phone.\n\nChannel 0: Okay. Mhmm. Okay. Is it okay if I put you on hold? Let me just check on our\n\nChannel 1: Yeah.\n\nChannel 0: end.\n\nChannel 1: That's alright. That's\n\nChannel 0: Okay?\n\nChannel 1: alright.\n\nChannel 0: Hello, Davis?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Thank you for waiting. Have you tried to reinstall the application? Like, delete the app and reinstall it?\n\nChannel 1: Yeah. I reinstalled it. Same message.\n\nChannel 0: Yeah. So I think it might be their server problem. Maybe it's just temporarily not available because you mentioned that everything else is working like you should. Is it the same thing with Netflix or you don't use Netflix?\n\nChannel 1: I don't use Netflix.\n\nChannel 0: Mhmm. So since other application is working fine after the Gail app issue and only the case port, I think that might be a server issue with the application.\n\nChannel 1: Okay. So I should contact Kayo Sports.\n\nChannel 0: Hello? Can you hear me?\n\nChannel 1: Yep.\n\nChannel 0: Yes. Sorry. Sorry?\n\nChannel 1: So where do you think I should go from here?\n\nChannel 0: I think it's best if you contact directly the case port\n\nChannel 1: Okay.\n\nChannel 0: for them to be aware of the issue. And is it working if you use your data only or you haven't tried it yet?\n\nChannel 1: Yeah. It does work. It does work, actually, if I use the data. It's only the Wi Fi. It doesn't work.\n\nChannel 0: Okay. So you're using data on your TV or\n\nChannel 1: No. No. On my\n\nChannel 0: on\n\nChannel 1: on\n\nChannel 0: your\n\nChannel 1: the\n\nChannel 0: phone?\n\nChannel 1: other device, on my phone.\n\nChannel 0: Okay. I see. Is it okay if you contact our case support then get back to us first just to confirm? Mhmm.\n\nChannel 1: Okay. Okay. I'll try that.\n\nChannel 0: Yeah. Then I'll also escalate the issue to our to Supa Networks directly for them to be aware of the issue.\n\nChannel 1: So if I contact Kayo Sports, then do I call back this number?\n\nChannel 0: Yeah. That's correct. May I know the spelling of the kiosk\n\nChannel 1: K a\n\nChannel 0: Sport?\n\nChannel 1: y o.\n\nChannel 0: K a y o. K y o, then Sport, s p o r t.\n\nChannel 1: K for kilo, a for alpha, y for Yankee, o for Oscar.\n\nChannel 0: Okay. K s ports.\n\nChannel 1: That's correct.\n\nChannel 0: Okay. This is not good. Okay. Kindly get back to us after you have spoke with\n\nChannel 1: Okay.\n\nChannel 0: Care Sports.\n\nChannel 1: Thanks for your help.\n\nChannel 0: Okay. Yeah. Thank you. Bye for now.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.92,"sentiment":"neutral","sentiment_score":0.1801018863916397},{"text":"Good morning.","start":1.92,"end":2.48,"sentiment":"positive","sentiment_score":0.46683210134506226},{"text":"This is Maureen from Airtel tech support.","start":2.48,"end":5.06,"sentiment":"positive","sentiment_score":0.4329709836414882},{"text":"How can I assist you today?","start":5.12,"end":6.58,"sentiment":"positive","sentiment_score":0.4246546228726705}],"sentiment":"positive","sentiment_score":0.4182806694880128,"channel":0,"num_words":16,"start":1.4399999,"end":6.58},{"sentences":[{"text":"Hi.","start":7.2,"end":7.7,"sentiment":"neutral","sentiment_score":-0.000658039003610611},{"text":"I'm having issues with video streaming.","start":7.9199996,"end":10.58,"sentiment":"neutral","sentiment_score":-0.1770235374569893},{"text":"I've got the Internet, but I haven't got video streaming in my account.","start":10.8,"end":14.5,"sentiment":"neutral","sentiment_score":-0.2762800374856362}],"sentiment":"neutral","sentiment_score":-0.23272198755294085,"channel":1,"num_words":20,"start":7.2,"end":14.5},{"sentences":[{"text":"Okay.","start":17.455,"end":17.955,"sentiment":"neutral","sentiment_score":-0.006625864654779434},{"text":"Am I speaking with David?","start":19.055,"end":20.595,"sentiment":"neutral","sentiment_score":0.0029885184019804003}],"sentiment":"neutral","sentiment_score":0.001386121225853761,"channel":0,"num_words":6,"start":17.455,"end":20.595},{"sentences":[{"text":"That's correct.","start":21.005,"end":21.744999,"sentiment":"neutral","sentiment_score":0.05066266842186451}],"sentiment":"neutral","sentiment_score":0.05066266842186451,"channel":1,"num_words":2,"start":21.005,"end":21.744999},{"sentences":[{"text":"Yeah.","start":22.815,"end":23.315,"sentiment":"neutral","sentiment_score":0.013259358704090118},{"text":"Have you tried to reboot your router?","start":23.375,"end":25.314999,"sentiment":"neutral","sentiment_score":-0.025917879971010343}],"sentiment":"neutral","sentiment_score":-0.021020725136622787,"channel":0,"num_words":8,"start":22.815,"end":25.314999},{"sentences":[{"text":"Yep.","start":26.605,"end":27.005001,"sentiment":"neutral","sentiment_score":0.02062157541513443},{"text":"I unplugged it for twenty minutes and then plugged it back in.","start":27.005001,"end":29.94,"sentiment":"neutral","sentiment_score":-0.026812808432926733}],"sentiment":"neutral","sentiment_score":-0.023164009675383568,"channel":1,"num_words":13,"start":26.605,"end":29.94},{"sentences":[{"text":"Mhmm.","start":30.015,"end":30.515,"sentiment":"neutral","sentiment_score":0.02040901966392994},{"text":"Mhmm.","start":30.814999,"end":31.314999,"sentiment":"neutral","sentiment_score":0.02524891495704651},{"text":"May I know what is the streaming platform that you're trying to access?","start":31.99,"end":36.41,"sentiment":"neutral","sentiment_score":0.041432150854514196}],"sentiment":"neutral","sentiment_score":0.0389517263819774,"channel":0,"num_words":15,"start":30.015,"end":36.41},{"sentences":[{"text":"KAO Sports.","start":38.9,"end":39.88,"sentiment":"neutral","sentiment_score":0.03913242742419243}],"sentiment":"neutral","sentiment_score":0.03913242742419243,"channel":1,"num_words":2,"start":38.9,"end":39.88},{"sentences":[{"text":"Okay.","start":43.91,"end":44.41,"sentiment":"neutral","sentiment_score":0.05593738332390785},{"text":"Is it okay if I put you on hold?","start":44.685,"end":46.204998,"sentiment":"neutral","sentiment_score":0.04996058427625232},{"text":"Let me just check on her end.","start":46.204998,"end":48.145,"sentiment":"neutral","sentiment_score":0.022434853549514498}],"sentiment":"neutral","sentiment_score":0.03897803627392825,"channel":0,"num_words":17,"start":43.91,"end":48.145},{"sentences":[{"text":"Yep.","start":48.465,"end":48.965,"sentiment":"neutral","sentiment_score":0.04968187212944031}],"sentiment":"neutral","sentiment_score":0.04968187212944031,"channel":1,"num_words":1,"start":48.465,"end":48.965},{"sentences":[{"text":"Okay.","start":49.565,"end":50.065,"sentiment":"neutral","sentiment_score":0.04349784180521965},{"text":"Hello, David?","start":71.82,"end":72.799995,"sentiment":"neutral","sentiment_score":0.03884057514369488}],"sentiment":"neutral","sentiment_score":0.04039299736420313,"channel":0,"num_words":3,"start":49.565,"end":72.799995},{"sentences":[{"text":"Hello?","start":73.075,"end":73.575,"sentiment":"neutral","sentiment_score":0.017146501690149307}],"sentiment":"neutral","sentiment_score":0.017146501690149307,"channel":1,"num_words":1,"start":73.075,"end":73.575},{"sentences":[{"text":"Yeah.","start":74.135,"end":74.635,"sentiment":"neutral","sentiment_score":0.002505112439393997},{"text":"Ma'am, what is the error it's saying?","start":74.695,"end":77.115005,"sentiment":"neutral","sentiment_score":-0.10038488198603902}],"sentiment":"neutral","sentiment_score":-0.0875236326828599,"channel":0,"num_words":8,"start":74.135,"end":77.115005},{"sentences":[{"text":"Video network error.","start":78.674995,"end":80.295,"sentiment":"neutral","sentiment_score":-0.12336466958125432},{"text":"But on","start":80.354996,"end":81.075,"sentiment":"neutral","sentiment_score":-0.03445039130747318}],"sentiment":"neutral","sentiment_score":-0.08779895827174186,"channel":1,"num_words":5,"start":78.674995,"end":81.075},{"sentences":[{"text":"You","start":81.095,"end":81.255005,"sentiment":"neutral","sentiment_score":-0.031840842217206955}],"sentiment":"neutral","sentiment_score":-0.031840842217206955,"channel":0,"num_words":1,"start":81.095,"end":81.255005},{"sentences":[{"text":"I've","start":81.23499,"end":81.475,"sentiment":"neutral","sentiment_score":-0.006691981106996536}],"sentiment":"neutral","sentiment_score":-0.006691981106996536,"channel":1,"num_words":1,"start":81.23499,"end":81.475},{"sentences":[{"text":"can listen","start":81.255005,"end":81.735,"sentiment":"neutral","sentiment_score":0.007470270618796349}],"sentiment":"neutral","sentiment_score":0.007470270618796349,"channel":0,"num_words":2,"start":81.255005,"end":81.735},{"sentences":[{"text":"got","start":81.475,"end":81.975,"sentiment":"neutral","sentiment_score":0.0028721727430820465}],"sentiment":"neutral","sentiment_score":0.0028721727430820465,"channel":1,"num_words":1,"start":81.475,"end":81.975},{"sentences":[{"text":"right here.","start":81.735,"end":82.475006,"sentiment":"neutral","sentiment_score":0.037589166313409805}],"sentiment":"neutral","sentiment_score":0.037589166313409805,"channel":0,"num_words":2,"start":81.735,"end":82.475006},{"sentences":[{"text":"YouTube as well, and YouTube works.","start":82.115,"end":84.21,"sentiment":"neutral","sentiment_score":0.04037747470041116}],"sentiment":"neutral","sentiment_score":0.04037747470041116,"channel":1,"num_words":6,"start":82.115,"end":84.21},{"sentences":[{"text":"Have you tried to, like, refresh the ES Sport?","start":87.23,"end":91.57,"sentiment":"neutral","sentiment_score":-0.009271678825219473}],"sentiment":"neutral","sentiment_score":-0.009271678825219473,"channel":0,"num_words":9,"start":87.23,"end":91.57},{"sentences":[{"text":"Refresh the what?","start":94.69,"end":95.99,"sentiment":"neutral","sentiment_score":-0.019898967817425728}],"sentiment":"neutral","sentiment_score":-0.019898967817425728,"channel":1,"num_words":3,"start":94.69,"end":95.99},{"sentences":[{"text":"Have you tried to refresh the streaming platform?","start":97.15,"end":100.37,"sentiment":"neutral","sentiment_score":-0.025294933700934052},{"text":"You said it's ESport.","start":100.43,"end":102.575005,"sentiment":"neutral","sentiment_score":-0.00948401369532803},{"text":"Am I am I right?","start":102.715004,"end":103.935,"sentiment":"neutral","sentiment_score":0.017944645881652833}],"sentiment":"neutral","sentiment_score":-0.008857193822383551,"channel":0,"num_words":17,"start":97.15,"end":103.935},{"sentences":[{"text":"Kayo Sports.","start":104.455,"end":105.355,"sentiment":"neutral","sentiment_score":0.017244349233806133}],"sentiment":"neutral","sentiment_score":0.017244349233806133,"channel":1,"num_words":2,"start":104.455,"end":105.355},{"sentences":[{"text":"K sport.","start":106.155,"end":106.895004,"sentiment":"neutral","sentiment_score":0.006215967237949371},{"text":"Mhmm.","start":107.115,"end":107.615,"sentiment":"neutral","sentiment_score":-0.0006693564355373383}],"sentiment":"neutral","sentiment_score":0.003920859346787135,"channel":0,"num_words":3,"start":106.155,"end":107.615},{"sentences":[{"text":"How would I do that?","start":109.015,"end":109.895004,"sentiment":"neutral","sentiment_score":-0.025627100467681886},{"text":"Remove the app and then","start":109.895004,"end":111.15,"sentiment":"neutral","sentiment_score":-0.05279661193490028}],"sentiment":"neutral","sentiment_score":-0.039211856201291084,"channel":1,"num_words":10,"start":109.015,"end":111.15},{"sentences":[{"text":"Yeah.","start":112.635,"end":113.135,"sentiment":"neutral","sentiment_score":-0.025976795703172684},{"text":"Can we try that one?","start":113.595,"end":115.035,"sentiment":"neutral","sentiment_score":-0.019490190595388413},{"text":"Then let's try to log in again if","start":115.035,"end":117.215004,"sentiment":"neutral","sentiment_score":-0.04054331174120307}],"sentiment":"neutral","sentiment_score":-0.03198387447212424,"channel":0,"num_words":14,"start":112.635,"end":117.215004},{"sentences":[{"text":"yeah.","start":119.79,"end":120.11,"sentiment":"neutral","sentiment_score":-0.07003752142190933},{"text":"I've tried logging in a couple of times.","start":120.11,"end":122.11,"sentiment":"neutral","sentiment_score":-0.08671059925109148},{"text":"Yep.","start":122.11,"end":122.61,"sentiment":"neutral","sentiment_score":-0.0011672440450638533}],"sentiment":"neutral","sentiment_score":-0.0764889559475705,"channel":1,"num_words":10,"start":119.79,"end":122.61},{"sentences":[{"text":"mhmm.","start":126.020004,"end":126.18,"sentiment":"neutral","sentiment_score":-0.010559210553765295},{"text":"Can we try to, like, uninstall the application then reinstall.","start":126.18,"end":134.765,"sentiment":"neutral","sentiment_score":-0.028141511045396327},{"text":"First, to just try troubleshoot.","start":138.105,"end":140.765,"sentiment":"neutral","sentiment_score":0.00511588342487812},{"text":"Because upon checking on her end, you should the IP address is all good now.","start":142.505,"end":148.92,"sentiment":"neutral","sentiment_score":0.06390370999773344},{"text":"So the streaming platform should be working fine now, but I think it needs a refresh.","start":148.92,"end":156.54001,"sentiment":"neutral","sentiment_score":0.015175014967098832}],"sentiment":"neutral","sentiment_score":0.019892786926728613,"channel":0,"num_words":47,"start":126.020004,"end":156.54001},{"sentences":[{"text":"Hello?","start":176.29501,"end":176.79501,"sentiment":"neutral","sentiment_score":-0.009872861206531525}],"sentiment":"neutral","sentiment_score":-0.009872861206531525,"channel":0,"num_words":1,"start":176.29501,"end":176.79501},{"sentences":[{"text":"Yep.","start":177.51999,"end":178.01999,"sentiment":"neutral","sentiment_score":-0.012637658044695854},{"text":"Still here.","start":178.16,"end":178.72,"sentiment":"neutral","sentiment_score":-0.03801095485687256},{"text":"I'll just try and bring it up again.","start":178.72,"end":180.73999,"sentiment":"neutral","sentiment_score":-0.031032538739964366}],"sentiment":"neutral","sentiment_score":-0.030629079788923264,"channel":1,"num_words":11,"start":177.51999,"end":180.73999},{"sentences":[{"text":"Okay.","start":181.83,"end":182.33,"sentiment":"neutral","sentiment_score":-0.03482736647129059}],"sentiment":"neutral","sentiment_score":-0.03482736647129059,"channel":0,"num_words":1,"start":181.83,"end":182.33},{"sentences":[{"text":"Same again.","start":225.33,"end":225.97,"sentiment":"neutral","sentiment_score":-0.06923069432377815},{"text":"Video network error.","start":225.97,"end":227.43,"sentiment":"neutral","sentiment_score":-0.11893123636643092},{"text":"Are you still there?","start":232.84999,"end":233.83,"sentiment":"neutral","sentiment_score":-0.11755316704511642}],"sentiment":"neutral","sentiment_score":-0.10727419621414608,"channel":1,"num_words":9,"start":225.33,"end":233.83},{"sentences":[{"text":"Mhmm.","start":233.97499,"end":234.33,"sentiment":"neutral","sentiment_score":-0.02195025607943535},{"text":"Yeah.","start":234.57,"end":234.65,"sentiment":"neutral","sentiment_score":-0.006649123504757881},{"text":"Can you please spell the Kiosport for us to check the application?","start":234.65,"end":242.91,"sentiment":"neutral","sentiment_score":-0.002941305283457041}],"sentiment":"neutral","sentiment_score":-0.0045639316418341225,"channel":0,"num_words":14,"start":233.97499,"end":242.91},{"sentences":[{"text":"Yeah.","start":244.705,"end":245.105,"sentiment":"neutral","sentiment_score":-0.01860003732144833},{"text":"I I tried to restart the app and, yeah, it did the same thing.","start":245.105,"end":249.36499,"sentiment":"neutral","sentiment_score":-0.10412556678056717},{"text":"And I've tried on different devices as well.","start":252.59,"end":255.15,"sentiment":"neutral","sentiment_score":-0.0817493824288249},{"text":"Like, I tried on the computer, then I tried on my phone.","start":255.15,"end":257.81,"sentiment":"neutral","sentiment_score":-0.06668222043663263}],"sentiment":"neutral","sentiment_score":-0.08372970505484513,"channel":1,"num_words":35,"start":244.705,"end":257.81},{"sentences":[{"text":"Okay.","start":257.975,"end":258.29498,"sentiment":"neutral","sentiment_score":0.01509144902229309},{"text":"Mhmm.","start":258.29498,"end":258.79498,"sentiment":"neutral","sentiment_score":0.018656205385923386},{"text":"Okay.","start":264.375,"end":264.87,"sentiment":"neutral","sentiment_score":0.038505956530570984},{"text":"Is it okay if I put you on hold?","start":265.11,"end":266.71,"sentiment":"neutral","sentiment_score":0.044461981703837715},{"text":"Let me just check on our","start":266.71,"end":268.22998,"sentiment":"neutral","sentiment_score":0.03757469107707342}],"sentiment":"neutral","sentiment_score":0.0387699773742093,"channel":0,"num_words":18,"start":257.975,"end":268.22998},{"sentences":[{"text":"Yeah.","start":268.115,"end":268.275,"sentiment":"neutral","sentiment_score":0.02895371802151203}],"sentiment":"neutral","sentiment_score":0.02895371802151203,"channel":1,"num_words":1,"start":268.115,"end":268.275},{"sentences":[{"text":"end.","start":268.22998,"end":268.72998,"sentiment":"neutral","sentiment_score":0.05380386486649513}],"sentiment":"neutral","sentiment_score":0.05380386486649513,"channel":0,"num_words":1,"start":268.22998,"end":268.72998},{"sentences":[{"text":"That's alright.","start":268.275,"end":268.915,"sentiment":"neutral","sentiment_score":0.12357407808303833},{"text":"That's","start":268.915,"end":269.235,"sentiment":"neutral","sentiment_score":0.10379199683666228}],"sentiment":"neutral","sentiment_score":0.11698005100091298,"channel":1,"num_words":3,"start":268.275,"end":269.235},{"sentences":[{"text":"Okay?","start":269.11,"end":269.61,"sentiment":"neutral","sentiment_score":0.039113570004701614}],"sentiment":"neutral","sentiment_score":0.039113570004701614,"channel":0,"num_words":1,"start":269.11,"end":269.61},{"sentences":[{"text":"alright.","start":269.235,"end":269.735,"sentiment":"neutral","sentiment_score":0.06139526888728142}],"sentiment":"neutral","sentiment_score":0.06139526888728142,"channel":1,"num_words":1,"start":269.235,"end":269.735},{"sentences":[{"text":"Hello, Davis?","start":406.58,"end":407.56,"sentiment":"neutral","sentiment_score":0.035292090848088264}],"sentiment":"neutral","sentiment_score":0.035292090848088264,"channel":0,"num_words":2,"start":406.58,"end":407.56},{"sentences":[{"text":"Hello?","start":408.495,"end":408.995,"sentiment":"neutral","sentiment_score":0.0384088009595871}],"sentiment":"neutral","sentiment_score":0.0384088009595871,"channel":1,"num_words":1,"start":408.495,"end":408.995},{"sentences":[{"text":"Yes.","start":409.53998,"end":410.03998,"sentiment":"neutral","sentiment_score":0.15227016806602478},{"text":"Thank you for waiting.","start":410.25998,"end":411.4,"sentiment":"positive","sentiment_score":0.4140370637178421},{"text":"Have you tried to reinstall the application?","start":412.09998,"end":415.0,"sentiment":"neutral","sentiment_score":0.06902922477040972},{"text":"Like, delete the app and reinstall it?","start":416.74,"end":419.085,"sentiment":"neutral","sentiment_score":0.06494670201625143}],"sentiment":"neutral","sentiment_score":0.14453946897073797,"channel":0,"num_words":19,"start":409.53998,"end":419.085},{"sentences":[{"text":"Yeah.","start":419.57,"end":420.05002,"sentiment":"neutral","sentiment_score":0.01662534847855568},{"text":"I reinstalled it.","start":420.05002,"end":421.17,"sentiment":"neutral","sentiment_score":0.020445238798856735},{"text":"Same message.","start":421.17,"end":421.99002,"sentiment":"neutral","sentiment_score":0.008525601588189602}],"sentiment":"neutral","sentiment_score":0.015835378008584183,"channel":1,"num_words":6,"start":419.57,"end":421.99002},{"sentences":[{"text":"Yeah.","start":423.485,"end":423.725,"sentiment":"neutral","sentiment_score":-0.03969842568039894},{"text":"So I think it might be their server problem.","start":423.725,"end":429.185,"sentiment":"neutral","sentiment_score":-0.25905243307352066},{"text":"Maybe it's just temporarily not available because you mentioned that everything else is working like you should.","start":429.485,"end":438.26,"sentiment":"neutral","sentiment_score":-0.21404781061060288},{"text":"Is it the same thing with Netflix or you don't use Netflix?","start":438.72,"end":442.74002,"sentiment":"neutral","sentiment_score":-0.1085472150395314}],"sentiment":"neutral","sentiment_score":-0.18750127395376182,"channel":0,"num_words":39,"start":423.485,"end":442.74002},{"sentences":[{"text":"I don't use Netflix.","start":443.41498,"end":444.63498,"sentiment":"neutral","sentiment_score":-0.18473876267671585}],"sentiment":"neutral","sentiment_score":-0.18473876267671585,"channel":1,"num_words":4,"start":443.41498,"end":444.63498},{"sentences":[{"text":"Mhmm.","start":445.68002,"end":446.18002,"sentiment":"neutral","sentiment_score":-0.09130645543336868},{"text":"So since other application is working fine after the Gail app issue and only the case port, I think that might be a server issue with the application.","start":447.375,"end":461.63,"sentiment":"neutral","sentiment_score":-0.21295157926423208}],"sentiment":"neutral","sentiment_score":-0.2087569198217885,"channel":0,"num_words":29,"start":445.68002,"end":461.63},{"sentences":[{"text":"Okay.","start":465.13498,"end":465.63498,"sentiment":"neutral","sentiment_score":-0.006302842870354652},{"text":"So I should contact Kayo Sports.","start":465.935,"end":468.675,"sentiment":"neutral","sentiment_score":0.022928288206458092}],"sentiment":"neutral","sentiment_score":0.018752412338341986,"channel":1,"num_words":7,"start":465.13498,"end":468.675},{"sentences":[{"text":"Hello?","start":476.155,"end":476.635,"sentiment":"neutral","sentiment_score":0.02873417921364307},{"text":"Can you hear me?","start":476.635,"end":477.695,"sentiment":"neutral","sentiment_score":0.005846022628247738}],"sentiment":"neutral","sentiment_score":0.010423653945326804,"channel":0,"num_words":5,"start":476.155,"end":477.695},{"sentences":[{"text":"Yep.","start":477.81,"end":478.31,"sentiment":"neutral","sentiment_score":0.00814664177596569}],"sentiment":"neutral","sentiment_score":0.00814664177596569,"channel":1,"num_words":1,"start":477.81,"end":478.31},{"sentences":[{"text":"Yes.","start":479.035,"end":479.355,"sentiment":"neutral","sentiment_score":0.01354085188359022},{"text":"Sorry.","start":479.355,"end":479.855,"sentiment":"neutral","sentiment_score":-0.02950473316013813},{"text":"Sorry?","start":480.155,"end":480.655,"sentiment":"neutral","sentiment_score":-0.03440214321017265}],"sentiment":"neutral","sentiment_score":-0.016788674828906853,"channel":0,"num_words":3,"start":479.035,"end":480.655},{"sentences":[{"text":"So where do you think I should go from here?","start":482.37003,"end":484.47,"sentiment":"neutral","sentiment_score":-0.01742900609970093}],"sentiment":"neutral","sentiment_score":-0.01742900609970093,"channel":1,"num_words":10,"start":482.37003,"end":484.47},{"sentences":[{"text":"I think it's best if you contact directly the case port","start":485.83002,"end":490.25,"sentiment":"neutral","sentiment_score":-0.03405567698858001}],"sentiment":"neutral","sentiment_score":-0.03405567698858001,"channel":0,"num_words":11,"start":485.83002,"end":490.25},{"sentences":[{"text":"Okay.","start":493.89502,"end":494.39502,"sentiment":"neutral","sentiment_score":-0.02548925206065178}],"sentiment":"neutral","sentiment_score":-0.02548925206065178,"channel":1,"num_words":1,"start":493.89502,"end":494.39502},{"sentences":[{"text":"for them to be aware of the issue.","start":493.91,"end":496.01,"sentiment":"neutral","sentiment_score":-0.048307094257324934},{"text":"And is it working if you use your data only or you haven't tried it yet?","start":496.23,"end":502.76498,"sentiment":"neutral","sentiment_score":-0.001249685068614781}],"sentiment":"neutral","sentiment_score":-0.016935488131518166,"channel":0,"num_words":24,"start":493.91,"end":502.76498},{"sentences":[{"text":"Yeah.","start":512.985,"end":513.305,"sentiment":"neutral","sentiment_score":0.10556033998727798},{"text":"It does work.","start":513.305,"end":514.185,"sentiment":"neutral","sentiment_score":0.15621582170327505},{"text":"It does work, actually, if I use the data.","start":514.185,"end":517.085,"sentiment":"neutral","sentiment_score":0.14134694718652302},{"text":"It's only the Wi Fi.","start":518.745,"end":519.865,"sentiment":"neutral","sentiment_score":0.00318530835211277},{"text":"It doesn't work.","start":519.865,"end":520.845,"sentiment":"neutral","sentiment_score":-0.04024407143394152}],"sentiment":"neutral","sentiment_score":0.0829297455825976,"channel":1,"num_words":21,"start":512.985,"end":520.845},{"sentences":[{"text":"Okay.","start":524.92,"end":525.375,"sentiment":"neutral","sentiment_score":0.005713862366974354},{"text":"So you're using data on your TV or","start":526.335,"end":530.595,"sentiment":"neutral","sentiment_score":-0.011110407998785377}],"sentiment":"neutral","sentiment_score":-0.009241044624812074,"channel":0,"num_words":9,"start":524.92,"end":530.595},{"sentences":[{"text":"No.","start":530.12,"end":530.36,"sentiment":"neutral","sentiment_score":-0.054682210087776184},{"text":"No.","start":530.36,"end":530.68,"sentiment":"neutral","sentiment_score":-0.06683915853500366},{"text":"On my","start":530.68,"end":530.92,"sentiment":"neutral","sentiment_score":-0.047826146706938744}],"sentiment":"neutral","sentiment_score":-0.05429341550916433,"channel":1,"num_words":4,"start":530.12,"end":530.92},{"sentences":[{"text":"on","start":530.975,"end":531.135,"sentiment":"neutral","sentiment_score":-0.03195517137646675}],"sentiment":"neutral","sentiment_score":-0.03195517137646675,"channel":0,"num_words":1,"start":530.975,"end":531.135},{"sentences":[{"text":"on","start":531.08,"end":531.24,"sentiment":"neutral","sentiment_score":-0.038158632814884186}],"sentiment":"neutral","sentiment_score":-0.038158632814884186,"channel":1,"num_words":1,"start":531.08,"end":531.24},{"sentences":[{"text":"your","start":531.135,"end":531.295,"sentiment":"neutral","sentiment_score":-0.03772439807653427}],"sentiment":"neutral","sentiment_score":-0.03772439807653427,"channel":0,"num_words":1,"start":531.135,"end":531.295},{"sentences":[{"text":"the","start":531.24,"end":531.4,"sentiment":"neutral","sentiment_score":-0.03963444381952286}],"sentiment":"neutral","sentiment_score":-0.03963444381952286,"channel":1,"num_words":1,"start":531.24,"end":531.4},{"sentences":[{"text":"phone?","start":531.295,"end":531.795,"sentiment":"neutral","sentiment_score":-0.028484992682933807}],"sentiment":"neutral","sentiment_score":-0.028484992682933807,"channel":0,"num_words":1,"start":531.295,"end":531.795},{"sentences":[{"text":"other device, on my phone.","start":531.4,"end":533.18,"sentiment":"neutral","sentiment_score":-0.029504817351698874}],"sentiment":"neutral","sentiment_score":-0.029504817351698874,"channel":1,"num_words":5,"start":531.4,"end":533.18},{"sentences":[{"text":"Okay.","start":536.735,"end":537.055,"sentiment":"neutral","sentiment_score":0.02985231578350067},{"text":"I see.","start":537.055,"end":537.57,"sentiment":"neutral","sentiment_score":0.04370857775211334},{"text":"Is it okay if you contact our case support then get back to us first just to confirm?","start":538.37,"end":545.67,"sentiment":"neutral","sentiment_score":0.046540429815649986},{"text":"Mhmm.","start":545.81,"end":546.31,"sentiment":"neutral","sentiment_score":0.013102394528687}],"sentiment":"neutral","sentiment_score":0.044004527386277914,"channel":0,"num_words":22,"start":536.735,"end":546.31},{"sentences":[{"text":"Okay.","start":546.215,"end":546.53503,"sentiment":"neutral","sentiment_score":0.02707870863378048},{"text":"Okay.","start":546.53503,"end":546.935,"sentiment":"neutral","sentiment_score":0.030818887054920197},{"text":"I'll try that.","start":546.935,"end":547.91504,"sentiment":"neutral","sentiment_score":0.03640676165620486}],"sentiment":"neutral","sentiment_score":0.03342357613146305,"channel":1,"num_words":5,"start":546.215,"end":547.91504},{"sentences":[{"text":"Yeah.","start":548.45,"end":548.95,"sentiment":"neutral","sentiment_score":0.04596579074859619},{"text":"Then I'll also escalate the issue to our to Supa Networks directly for them to be aware of the issue.","start":549.09,"end":557.355,"sentiment":"neutral","sentiment_score":0.021349883638322353}],"sentiment":"neutral","sentiment_score":0.022522069691192536,"channel":0,"num_words":21,"start":548.45,"end":557.355},{"sentences":[{"text":"So if I contact Kayo Sports, then do I call back this number?","start":558.69,"end":562.365,"sentiment":"neutral","sentiment_score":0.03453354924344099}],"sentiment":"neutral","sentiment_score":0.03453354924344099,"channel":1,"num_words":13,"start":558.69,"end":562.365},{"sentences":[{"text":"Yeah.","start":563.495,"end":563.995,"sentiment":"neutral","sentiment_score":0.05243801325559616},{"text":"That's correct.","start":564.375,"end":565.27496,"sentiment":"neutral","sentiment_score":0.07584280148148537},{"text":"May I know the spelling of the kiosk","start":566.135,"end":568.53,"sentiment":"neutral","sentiment_score":0.03379175718873739}],"sentiment":"neutral","sentiment_score":0.04313251579349691,"channel":0,"num_words":11,"start":563.495,"end":568.53},{"sentences":[{"text":"K a","start":570.045,"end":571.185,"sentiment":"neutral","sentiment_score":0.024395952932536602}],"sentiment":"neutral","sentiment_score":0.024395952932536602,"channel":1,"num_words":2,"start":570.045,"end":571.185},{"sentences":[{"text":"Sport?","start":571.01,"end":571.51,"sentiment":"neutral","sentiment_score":0.02961096167564392}],"sentiment":"neutral","sentiment_score":0.02961096167564392,"channel":0,"num_words":1,"start":571.01,"end":571.51},{"sentences":[{"text":"y o.","start":571.325,"end":572.305,"sentiment":"neutral","sentiment_score":0.013404295314103365}],"sentiment":"neutral","sentiment_score":0.013404295314103365,"channel":1,"num_words":2,"start":571.325,"end":572.305},{"sentences":[{"text":"K a y o.","start":571.97003,"end":574.71,"sentiment":"neutral","sentiment_score":0.01575709623284638},{"text":"K y o, then Sport, s p o r t.","start":576.29004,"end":580.47003,"sentiment":"neutral","sentiment_score":0.01811827439814806}],"sentiment":"neutral","sentiment_score":0.017443652065204724,"channel":0,"num_words":14,"start":571.97003,"end":580.47003},{"sentences":[{"text":"K for kilo, a for alpha, y for Yankee, o for Oscar.","start":582.04004,"end":586.38,"sentiment":"neutral","sentiment_score":0.014865001275514564}],"sentiment":"neutral","sentiment_score":0.014865001275514564,"channel":1,"num_words":12,"start":582.04004,"end":586.38},{"sentences":[{"text":"Okay.","start":590.385,"end":590.885,"sentiment":"neutral","sentiment_score":0.014952942728996277},{"text":"K s ports.","start":591.265,"end":592.245,"sentiment":"neutral","sentiment_score":-0.0025854467724760375}],"sentiment":"neutral","sentiment_score":0.0017991506028920412,"channel":0,"num_words":4,"start":590.385,"end":592.245},{"sentences":[{"text":"That's correct.","start":593.225,"end":594.045,"sentiment":"neutral","sentiment_score":0.0008055667858570814}],"sentiment":"neutral","sentiment_score":0.0008055667858570814,"channel":1,"num_words":2,"start":593.225,"end":594.045},{"sentences":[{"text":"Okay.","start":595.505,"end":596.005,"sentiment":"neutral","sentiment_score":-0.20096825063228607},{"text":"This is not good.","start":596.27997,"end":597.5,"sentiment":"negative","sentiment_score":-0.5521703660488129},{"text":"Okay.","start":597.95996,"end":598.45996,"sentiment":"neutral","sentiment_score":-0.13023486733436584},{"text":"Kindly get back to us after you have spoke with","start":598.6,"end":602.27997,"sentiment":"neutral","sentiment_score":0.02294028028845787}],"sentiment":"neutral","sentiment_score":-0.1444051112048328,"channel":0,"num_words":16,"start":595.505,"end":602.27997},{"sentences":[{"text":"Okay.","start":602.1669,"end":602.6669,"sentiment":"neutral","sentiment_score":0.057060036808252335}],"sentiment":"neutral","sentiment_score":0.057060036808252335,"channel":1,"num_words":1,"start":602.1669,"end":602.6669},{"sentences":[{"text":"Care Sports.","start":602.27997,"end":603.01996,"sentiment":"neutral","sentiment_score":0.08374186605215073}],"sentiment":"neutral","sentiment_score":0.08374186605215073,"channel":0,"num_words":2,"start":602.27997,"end":603.01996},{"sentences":[{"text":"Thanks for your help.","start":604.40686,"end":605.5469,"sentiment":"positive","sentiment_score":0.3990490287542343}],"sentiment":"positive","sentiment_score":0.3990490287542343,"channel":1,"num_words":4,"start":604.40686,"end":605.5469},{"sentences":[{"text":"Okay.","start":605.07996,"end":605.57996,"sentiment":"neutral","sentiment_score":0.18769162893295288},{"text":"Yeah.","start":605.88,"end":606.19995,"sentiment":"neutral","sentiment_score":0.2043107748031616},{"text":"Thank you.","start":606.19995,"end":606.68,"sentiment":"neutral","sentiment_score":0.28950144350528717},{"text":"Bye for now.","start":606.68,"end":607.57996,"sentiment":"neutral","sentiment_score":0.19321497281392416}],"sentiment":"neutral","sentiment_score":0.22152145845549448,"channel":0,"num_words":7,"start":605.07996,"end":607.57996},{"sentences":[{"text":"Bye.","start":607.9268,"end":608.4268,"sentiment":"neutral","sentiment_score":-0.06752576678991318}],"sentiment":"neutral","sentiment_score":-0.06752576678991318,"channel":1,"num_words":1,"start":607.9268,"end":608.4268}]},"summary":{"result":"success","short":"A customer named David contacts Airtel tech support because he hasn't been able to access video streaming in his account. The representative, Maureen, asks for more information and tries to troubleshoot the issue, including refreshing the streaming platform and reinstalling the application. She advises the customer to contact Kayo Sports directly for further assistance and escalates the issue to Supa Networks."},"intents":{"segments":[{"text":"I'm having issues with video streaming. I've got the Internet, but I haven't got video streaming in my account. Okay.","start_word":17,"end_word":36,"intents":[{"intent":"Fix video streaming issue","confidence_score":0.23333001}]},{"text":"Have you tried to reinstall the application? Like, delete the app and reinstall it? Yeah.","start_word":349,"end_word":363,"intents":[{"intent":"Reinstall application","confidence_score":0.3454827}]},{"text":"So I should contact Kayo Sports. Hello?","start_word":442,"end_word":448,"intents":[{"intent":"Contact kayo sports","confidence_score":0.5716161}]},{"text":"Is it okay if you contact our case support then get back to us first just to confirm? Mhmm.","start_word":550,"end_word":568,"intents":[{"intent":"Contact case support","confidence_score":0.1772118}]},{"text":"Then I'll also escalate the issue to our to Supa Networks directly for them to be aware of the issue. So if I contact Kayo Sports, then do I call back this number? Yeah.","start_word":575,"end_word":608,"intents":[{"intent":"Escalate issue","confidence_score":0.17087066}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1801018863916397},{"text":"Good morning. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4357626438140869},{"text":"Hi. I'm having issues with video streaming. I've got the Internet, but I haven't got video streaming in my account. Okay. Am I speaking with David? That's correct. Yeah. Have you tried to reboot your router? Yep. I unplugged it for twenty minutes and then plugged it back in. Mhmm. Mhmm. May I know what is the streaming platform that you're trying to access? KAO Sports. Okay. Is it okay if I put you on hold? Let me just check on her end. Yep. Okay. Hello, David? Hello? Yeah. Ma'am, what is the error it's saying? Video network error. But on You I've can listen got right here. YouTube as well, and YouTube works. Have you tried to, like, refresh the ES Sport? Refresh the what? Have you tried to refresh the streaming platform? You said it's ESport. Am I am I right? Kayo Sports. K sport. Mhmm. How would I do that? Remove the app and then Yeah. Can we try that one? Then let's try to log in again if yeah. I've tried logging in a couple of times. Yep. mhmm. Can we try to, like, uninstall the application then reinstall. First, to just try troubleshoot. Because upon checking on her end, you should the IP address is all good now. So the streaming platform should be working fine now, but I think it needs a refresh. Hello? Yep. Still here. I'll just try and bring it up again. Okay. Same again. Video network error. Are you still there? Mhmm. Yeah. Can you please spell the Kiosport for us to check the application? Yeah. I I tried to restart the app and, yeah, it did the same thing. And I've tried on different devices as well. Like, I tried on the computer, then I tried on my phone. Okay. Mhmm. Okay. Is it okay if I put you on hold? Let me just check on our Yeah. end. That's alright. That's Okay? alright. Hello, Davis? Hello? Yes.","start_word":16,"end_word":344,"sentiment":"neutral","sentiment_score":-0.02271164833684098},{"text":"Thank you for waiting.","start_word":345,"end_word":348,"sentiment":"positive","sentiment_score":0.4323490262031555},{"text":"Have you tried to reinstall the application? Like, delete the app and reinstall it? Yeah. I reinstalled it. Same message. Yeah. So I think it might be their server problem. Maybe it's just temporarily not available because you mentioned that everything else is working like you should. Is it the same thing with Netflix or you don't use Netflix? I don't use Netflix. Mhmm. So since other application is working fine after the Gail app issue and only the case port, I think that might be a server issue with the application. Okay. So I should contact Kayo Sports. Hello? Can you hear me? Yep. Yes. Sorry. Sorry? So where do you think I should go from here? I think it's best if you contact directly the case port Okay. for them to be aware of the issue. And is it working if you use your data only or you haven't tried it yet? Yeah. It does work. It does work, actually, if I use the data. It's only the Wi Fi. It doesn't work. Okay. So you're using data on your TV or No. No. On my on on your the phone? other device, on my phone. Okay. I see. Is it okay if you contact our case support then get back to us first just to confirm? Mhmm. Okay. Okay. I'll try that. Yeah. Then I'll also escalate the issue to our to Supa Networks directly for them to be aware of the issue. So if I contact Kayo Sports, then do I call back this number? Yeah. That's correct. May I know the spelling of the kiosk K a Sport? y o. K a y o. K y o, then Sport, s p o r t. K for kilo, a for alpha, y for Yankee, o for Oscar. Okay. K s ports. That's correct. Okay.","start_word":349,"end_word":656,"sentiment":"neutral","sentiment_score":-0.02316292375326157},{"text":"This is not good.","start_word":657,"end_word":660,"sentiment":"negative","sentiment_score":-0.5367552638053894},{"text":"Okay. Kindly get back to us after you have spoke with Okay. Care Sports.","start_word":661,"end_word":674,"sentiment":"neutral","sentiment_score":0.017336159944534302},{"text":"Thanks for your help.","start_word":675,"end_word":678,"sentiment":"positive","sentiment_score":0.3878247141838074},{"text":"Okay. Yeah. Thank you. Bye for now. Bye.","start_word":679,"end_word":686,"sentiment":"neutral","sentiment_score":0.2161881159991026}],"average":{"sentiment":"neutral","sentiment_score":-0.0067966620441482}}}}