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You too.","paragraphs":[{"sentences":[{"text":"Joanne.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.05285334214568138},{"text":"You're calling to Australia.","start":0.48,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.09208040498197079},{"text":"How can I help you?","start":1.5999999,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.12204864919185639}],"sentiment":"neutral","sentiment_score":0.10314182080328464,"channel":1,"num_words":10,"start":0.24,"end":2.6599998},{"sentences":[{"text":"Oh, hi.","start":3.4399998,"end":4.08,"sentiment":"neutral","sentiment_score":0.017213124781847},{"text":"Yes.","start":4.08,"end":4.58,"sentiment":"neutral","sentiment_score":0.023947393521666527},{"text":"My name is Andrew, and I was trying to get a hold of Greg.","start":4.88,"end":8.74,"sentiment":"neutral","sentiment_score":0.013509470902915512}],"sentiment":"neutral","sentiment_score":0.014559190336833982,"channel":0,"num_words":17,"start":3.4399998,"end":8.74},{"sentences":[{"text":"Who were you trying to get a hold of?","start":10.32,"end":11.759999,"sentiment":"neutral","sentiment_score":-0.016030290112313297},{"text":"Sorry.","start":11.759999,"end":12.259999,"sentiment":"neutral","sentiment_score":-0.05201047658920288}],"sentiment":"neutral","sentiment_score":-0.019628308760002256,"channel":1,"num_words":10,"start":10.32,"end":12.259999},{"sentences":[{"text":"Yeah.","start":13.535,"end":14.035,"sentiment":"neutral","sentiment_score":-0.022370027378201485},{"text":"Greg Jerome.","start":14.175,"end":15.075001,"sentiment":"neutral","sentiment_score":-0.03342694975435734}],"sentiment":"neutral","sentiment_score":-0.029741308962305386,"channel":0,"num_words":3,"start":13.535,"end":15.075001},{"sentences":[{"text":"Sorry?","start":15.434999,"end":15.934999,"sentiment":"neutral","sentiment_score":-0.03740077093243599}],"sentiment":"neutral","sentiment_score":-0.03740077093243599,"channel":1,"num_words":1,"start":15.434999,"end":15.934999},{"sentences":[{"text":"Greg Jerome from the IT department.","start":20.735,"end":23.475,"sentiment":"neutral","sentiment_score":-0.05402994714677334}],"sentiment":"neutral","sentiment_score":-0.05402994714677334,"channel":0,"num_words":6,"start":20.735,"end":23.475},{"sentences":[{"text":"Oh, we don't have a IT department here.","start":24.314999,"end":27.455,"sentiment":"neutral","sentiment_score":-0.2431496698409319},{"text":"We don't have a Greg here.","start":27.595,"end":29.35,"sentiment":"neutral","sentiment_score":-0.28493929902712506}],"sentiment":"neutral","sentiment_score":-0.26105951092072893,"channel":1,"num_words":14,"start":24.314999,"end":29.35},{"sentences":[{"text":"Oh, we we've actually talked before.","start":31.48,"end":34.78,"sentiment":"neutral","sentiment_score":-0.12987363586823145},{"text":"So you don't recognize Greg, Darrell?","start":36.28,"end":39.02,"sentiment":"neutral","sentiment_score":-0.15895207971334457}],"sentiment":"neutral","sentiment_score":-0.14441285779078802,"channel":0,"num_words":12,"start":31.48,"end":39.02},{"sentences":[{"text":"No.","start":39.49,"end":39.73,"sentiment":"negative","sentiment_score":-0.3361760377883911},{"text":"We don't have a Greg working here in IT.","start":39.73,"end":42.95,"sentiment":"negative","sentiment_score":-0.39681365423732334}],"sentiment":"negative","sentiment_score":-0.3907498925924301,"channel":1,"num_words":10,"start":39.49,"end":42.95},{"sentences":[{"text":"That's strange.","start":44.025,"end":44.765,"sentiment":"negative","sentiment_score":-0.5061317533254623},{"text":"Alright.","start":45.065,"end":45.565,"sentiment":"neutral","sentiment_score":0.03293139860033989},{"text":"Okay.","start":46.265,"end":46.665,"sentiment":"neutral","sentiment_score":0.131395623087883},{"text":"Well, have a great day then.","start":46.665,"end":48.685,"sentiment":"positive","sentiment_score":0.4880307118097941}],"sentiment":"neutral","sentiment_score":0.20802477858960627,"channel":0,"num_words":10,"start":44.025,"end":48.685},{"sentences":[{"text":"Okay.","start":48.702938,"end":49.022938,"sentiment":"neutral","sentiment_score":0.29869723320007324},{"text":"Thank you.","start":49.022938,"end":49.58294,"sentiment":"positive","sentiment_score":0.5006611198186874},{"text":"You too.","start":49.58294,"end":50.162937,"sentiment":"neutral","sentiment_score":0.14370743185281754}],"sentiment":"neutral","sentiment_score":0.31748686730861664,"channel":1,"num_words":5,"start":48.702938,"end":50.162937}]},"summary":{"result":"success","short":"The customer, Andrew, is trying to reach Greg Jerome from the IT department at Australia, but the agent (Andrew) informs him that they do not have a specific IT department and do not know anyone by that name. Andrew thanks the agent and ends the call."},"intents":{"segments":[{"text":"My name is Andrew, and I was trying to get a hold of Greg. Who were you trying to get a hold of? Sorry.","start_word":13,"end_word":36,"intents":[{"intent":"Find","confidence_score":0.00012022086}]}]},"sentiments":{"segments":[{"text":"Joanne. You're calling to Australia. How can I help you? Oh, hi. Yes. My name is Andrew, and I was trying to get a hold of Greg. Who were you trying to get a hold of? Sorry. Yeah. Greg Jerome. Sorry? Greg Jerome from the IT department. Oh, we don't have a IT department here. We don't have a Greg here. Oh, we we've actually talked before. So you don't recognize Greg, Darrell?","start_word":0,"end_word":72,"sentiment":"neutral","sentiment_score":-0.07108070701360703},{"text":"No. We don't have a Greg working here in IT. That's strange.","start_word":73,"end_word":84,"sentiment":"negative","sentiment_score":-0.4156407415866852},{"text":"Alright. 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