{"metadata":{"transaction_key":"deprecated","request_id":"01a03618-9dc3-78c1-aa35-1d96a0166120","sha256":"3c0d19cc522eb8b9b3bc5841f6b00fdf8b8c727831b25fd9c33b5d2d07a6d745","created":"2026-08-24T23:26:19.743Z","duration":188.92793,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":505,"output_tokens":72},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":541,"output_tokens":543},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":541,"output_tokens":45}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hello, and thank you for calling Birdcage. To make an instant booking, view our menus and wine lists, or submit an inquiry, please visit our website at www.birdcagebar.com.au. If you are calling during business hours regarding a reservation, please press 1 now, and we will be with you shortly. For group dining and function inquiries, please visit our website at www.birdcagebar.com.au. To make a booking, please visit our website for live availability at www.birdcagedining.com.au where you can book a table with just a few clicks. If you're calling during business hours regarding a reservation, please press 1 now, and we'll be with you shortly. For group dining and function inquiries, please visit our website at www.birdcagedining.com.au where you'll find everything you need, including floor plans, menus, and beverage packages to suit your special event. Or if you'd like to speak to our events team, please press 2 now. Birdcage Dining and Garden Bar is open seven days a week, so drop in for a cocktail at the bar, lunch or dinner in the dining room, or for an impromptu afternoon catch up with friends in the garden bar. Looking for a gift idea? Our birdcage gift vouchers are a great way to say congratulations, thank you, or happy birthday. Our gift vouchers can be purchased via our website and delivered to your inbox within five minutes. Head over to our website at www.birdcagedining.com.au and click the gift card button. We're sorry for the delay. We're trying to answer your call as quickly as possible. Thank you for holding. Did you know we have a Birdcage VIP club? Keep up to date with what's happening at Birdcage, including special events, new menus, and member only insights. Join at www.cagedining.com.au. Celebrations, birthdays, corporate events, and more. No matter what your special occasion is, we'd love to host your special event. Our complete events package can be downloaded from our website and includes everything you need to know, including floor plans, event menus, and beverage packages to suit your special event. Or if you'd like to speak to our events team, please press 2 now. We sincerely apologize for the wait. If you are calling during business hours, we'll be with you soon.","confidence":0.99902344,"words":[{"word":"hello","start":0.79999995,"end":1.3,"confidence":0.98583984,"punctuated_word":"Hello,","sentiment":"positive","sentiment_score":0.486487090587616},{"word":"and","start":1.36,"end":1.76,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5147652626037598},{"word":"thank","start":1.76,"end":2.0,"confidence":1.0,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.7533695101737976},{"word":"you","start":2.0,"end":2.32,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.66623854637146},{"word":"for","start":2.32,"end":2.56,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6789034605026245},{"word":"calling","start":2.56,"end":2.96,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.6169294118881226},{"word":"birdcage","start":2.96,"end":3.46,"confidence":0.93896484,"punctuated_word":"Birdcage.","sentiment":"positive","sentiment_score":0.7199093103408813},{"word":"to","start":4.24,"end":4.4,"confidence":1.0,"punctuated_word":"To","sentiment":"positive","sentiment_score":0.5281260013580322},{"word":"make","start":4.4,"end":4.56,"confidence":1.0,"punctuated_word":"make","sentiment":"positive","sentiment_score":0.471918672323227},{"word":"an","start":4.56,"end":4.7999997,"confidence":1.0,"punctuated_word":"an","sentiment":"positive","sentiment_score":0.5035836696624756},{"word":"instant","start":4.7999997,"end":5.12,"confidence":1.0,"punctuated_word":"instant","sentiment":"positive","sentiment_score":0.45682236552238464},{"word":"booking","start":5.12,"end":5.6,"confidence":0.9880371,"punctuated_word":"booking,","sentiment":"positive","sentiment_score":0.4188736081123352},{"word":"view","start":5.6,"end":5.92,"confidence":0.9921875,"punctuated_word":"view","sentiment":"positive","sentiment_score":0.3520570397377014},{"word":"our","start":5.92,"end":6.08,"confidence":0.9980469,"punctuated_word":"our","sentiment":"positive","sentiment_score":0.35458818078041077},{"word":"menus","start":6.08,"end":6.48,"confidence":0.9980469,"punctuated_word":"menus","sentiment":"neutral","sentiment_score":0.33134591579437256},{"word":"and","start":6.48,"end":6.8799996,"confidence":0.87597656,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.28243139386177063},{"word":"wine","start":6.8799996,"end":7.12,"confidence":0.94628906,"punctuated_word":"wine","sentiment":"neutral","sentiment_score":0.2937283515930176},{"word":"lists","start":7.12,"end":7.52,"confidence":0.9284668,"punctuated_word":"lists,","sentiment":"neutral","sentiment_score":0.3002924919128418},{"word":"or","start":7.52,"end":7.8399997,"confidence":0.99902344,"punctuated_word":"or","sentiment":"positive","sentiment_score":0.3691672086715698},{"word":"submit","start":7.8399997,"end":8.24,"confidence":0.9941406,"punctuated_word":"submit","sentiment":"neutral","sentiment_score":0.2882351875305176},{"word":"an","start":8.24,"end":8.4,"confidence":1.0,"punctuated_word":"an","sentiment":"positive","sentiment_score":0.3401186168193817},{"word":"inquiry","start":8.4,"end":8.9,"confidence":0.9995117,"punctuated_word":"inquiry,","sentiment":"neutral","sentiment_score":0.29939040541648865},{"word":"please","start":9.28,"end":9.599999,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.2256881147623062},{"word":"visit","start":9.599999,"end":10.0,"confidence":1.0,"punctuated_word":"visit","sentiment":"neutral","sentiment_score":0.249883696436882},{"word":"our","start":10.0,"end":10.16,"confidence":1.0,"punctuated_word":"our","sentiment":"positive","sentiment_score":0.35712486505508423},{"word":"website","start":10.16,"end":10.66,"confidence":1.0,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.2925552427768707},{"word":"at","start":11.12,"end":11.5199995,"confidence":0.9980469,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.2671582102775574},{"word":"www.birdcagebar.com.au","start":11.5199995,"end":15.86,"confidence":0.9677587,"punctuated_word":"www.birdcagebar.com.au.","sentiment":"neutral","sentiment_score":0.25887733697891235},{"word":"if","start":16.375,"end":16.455,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.12243470549583436},{"word":"you","start":16.455,"end":16.695,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1778750717639923},{"word":"are","start":16.695,"end":16.855,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.10986287146806716},{"word":"calling","start":16.855,"end":17.255001,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.06434623152017593},{"word":"during","start":17.255001,"end":17.655,"confidence":1.0,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.1012423187494278},{"word":"business","start":17.655,"end":18.055,"confidence":1.0,"punctuated_word":"business","sentiment":"neutral","sentiment_score":0.04459769278764725},{"word":"hours","start":18.055,"end":18.535,"confidence":1.0,"punctuated_word":"hours","sentiment":"neutral","sentiment_score":0.0346217080950737},{"word":"regarding","start":18.535,"end":18.935001,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.003093831241130829},{"word":"a","start":18.935001,"end":19.095001,"confidence":0.96777344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0603785365819931},{"word":"reservation","start":19.095001,"end":19.595001,"confidence":1.0,"punctuated_word":"reservation,","sentiment":"neutral","sentiment_score":0.009059175848960876},{"word":"please","start":20.055,"end":20.455,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.02757973223924637},{"word":"press","start":20.455,"end":20.775,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.008815199136734009},{"word":"1","start":20.775,"end":21.095001,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":0.03382688760757446},{"word":"now","start":21.095001,"end":21.575,"confidence":0.95874023,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.07297593355178833},{"word":"and","start":21.575,"end":21.815,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09019672125577928},{"word":"we","start":21.815,"end":21.975,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.21861691772937775},{"word":"will","start":21.975,"end":22.055,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.23356923460960388},{"word":"be","start":22.055,"end":22.295,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.16470518708229065},{"word":"with","start":22.295,"end":22.455,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.14265362918376925},{"word":"you","start":22.455,"end":22.695,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2725704312324524},{"word":"shortly","start":22.695,"end":23.195,"confidence":1.0,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":0.2144019454717636},{"word":"for","start":23.895,"end":24.135,"confidence":0.9921875,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.10487721860408784},{"word":"group","start":24.135,"end":24.455,"confidence":1.0,"punctuated_word":"group","sentiment":"neutral","sentiment_score":0.20725473761558533},{"word":"dining","start":24.455,"end":24.935001,"confidence":1.0,"punctuated_word":"dining","sentiment":"neutral","sentiment_score":0.16481778025627136},{"word":"and","start":24.935001,"end":25.175,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11310122162103652},{"word":"function","start":25.175,"end":25.654999,"confidence":0.99902344,"punctuated_word":"function","sentiment":"neutral","sentiment_score":0.14146579802036283},{"word":"inquiries","start":25.654999,"end":26.154999,"confidence":0.9975586,"punctuated_word":"inquiries,","sentiment":"neutral","sentiment_score":0.10413622111082076},{"word":"please","start":26.455,"end":26.695,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.02107982337474823},{"word":"visit","start":26.695,"end":27.095001,"confidence":1.0,"punctuated_word":"visit","sentiment":"neutral","sentiment_score":0.06131335347890854},{"word":"our","start":27.095001,"end":27.335,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.10881725698709488},{"word":"website","start":27.335,"end":27.835,"confidence":1.0,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.08978573232889175},{"word":"at","start":28.369999,"end":28.849998,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.04203189164400101},{"word":"www.birdcagebar.com.au","start":28.849998,"end":32.87,"confidence":0.96488816,"punctuated_word":"www.birdcagebar.com.au.","sentiment":"neutral","sentiment_score":0.08742493391036987},{"word":"to","start":37.809998,"end":38.05,"confidence":0.96777344,"punctuated_word":"To","sentiment":"neutral","sentiment_score":0.1066129207611084},{"word":"make","start":38.05,"end":38.21,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.13932690024375916},{"word":"a","start":38.21,"end":38.29,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1369846761226654},{"word":"booking","start":38.29,"end":38.79,"confidence":1.0,"punctuated_word":"booking,","sentiment":"neutral","sentiment_score":0.1224103644490242},{"word":"please","start":38.93,"end":39.25,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.033067286014556885},{"word":"visit","start":39.25,"end":39.57,"confidence":1.0,"punctuated_word":"visit","sentiment":"neutral","sentiment_score":0.06678403168916702},{"word":"our","start":39.57,"end":39.73,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.13180750608444214},{"word":"website","start":39.73,"end":40.23,"confidence":0.99902344,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.07838435471057892},{"word":"for","start":40.37,"end":40.53,"confidence":0.9951172,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.11380184441804886},{"word":"live","start":40.53,"end":40.85,"confidence":0.9970703,"punctuated_word":"live","sentiment":"neutral","sentiment_score":0.08987884968519211},{"word":"availability","start":40.85,"end":41.35,"confidence":1.0,"punctuated_word":"availability","sentiment":"neutral","sentiment_score":0.11950669437646866},{"word":"at","start":42.21,"end":42.37,"confidence":0.99609375,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.08255919814109802},{"word":"www.birdcagedining.com.au","start":42.37,"end":46.185,"confidence":0.9667969,"punctuated_word":"www.birdcagedining.com.au","sentiment":"neutral","sentiment_score":0.11904120445251463},{"word":"where","start":46.185,"end":46.425,"confidence":0.57958984,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.1789826899766922},{"word":"you","start":46.425,"end":46.505,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2453104853630066},{"word":"can","start":46.505,"end":46.745,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2712547779083252},{"word":"book","start":46.745,"end":46.905,"confidence":1.0,"punctuated_word":"book","sentiment":"neutral","sentiment_score":0.21544410288333893},{"word":"a","start":46.905,"end":47.065002,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.3165745735168457},{"word":"table","start":47.065002,"end":47.385002,"confidence":1.0,"punctuated_word":"table","sentiment":"neutral","sentiment_score":0.31932130455970764},{"word":"with","start":47.385002,"end":47.625,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.3464664816856384},{"word":"just","start":47.625,"end":47.865,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.25415220856666565},{"word":"a","start":47.865,"end":48.025,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.25317898392677307},{"word":"few","start":48.025,"end":48.345,"confidence":1.0,"punctuated_word":"few","sentiment":"neutral","sentiment_score":0.2084941565990448},{"word":"clicks","start":48.345,"end":48.845,"confidence":0.9995117,"punctuated_word":"clicks.","sentiment":"neutral","sentiment_score":0.1846432387828827},{"word":"if","start":49.385002,"end":49.625,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.06305535137653351},{"word":"you're","start":49.625,"end":49.865,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.0722980946302414},{"word":"calling","start":49.865,"end":50.185,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.035683825612068176},{"word":"during","start":50.185,"end":50.505,"confidence":1.0,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.02293279767036438},{"word":"business","start":50.505,"end":50.905,"confidence":1.0,"punctuated_word":"business","sentiment":"neutral","sentiment_score":0.01335083693265915},{"word":"hours","start":50.905,"end":51.225,"confidence":1.0,"punctuated_word":"hours","sentiment":"neutral","sentiment_score":-0.010219387710094452},{"word":"regarding","start":51.225,"end":51.625,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.007897764444351196},{"word":"a","start":51.625,"end":51.785,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.019996993243694305},{"word":"reservation","start":51.785,"end":52.285,"confidence":1.0,"punctuated_word":"reservation,","sentiment":"neutral","sentiment_score":-0.007646486163139343},{"word":"please","start":52.665,"end":52.985,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.019591711461544037},{"word":"press","start":52.985,"end":53.225,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.0024782493710517883},{"word":"1","start":53.225,"end":53.545,"confidence":0.99902344,"punctuated_word":"1","sentiment":"neutral","sentiment_score":0.016550786793231964},{"word":"now","start":53.545,"end":53.785,"confidence":0.9272461,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.06044389307498932},{"word":"and","start":53.785,"end":53.945,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07573997974395752},{"word":"we'll","start":53.945,"end":54.105,"confidence":1.0,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.1614241898059845},{"word":"be","start":54.105,"end":54.265,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.11663905531167984},{"word":"with","start":54.265,"end":54.425,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.16040897369384766},{"word":"you","start":54.425,"end":54.665,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.27658575773239136},{"word":"shortly","start":54.665,"end":55.165,"confidence":1.0,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":0.15865738689899445},{"word":"for","start":55.945,"end":56.185,"confidence":0.99316406,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.04347663372755051},{"word":"group","start":56.185,"end":56.425,"confidence":1.0,"punctuated_word":"group","sentiment":"neutral","sentiment_score":0.18606765568256375},{"word":"dining","start":56.425,"end":56.825,"confidence":1.0,"punctuated_word":"dining","sentiment":"neutral","sentiment_score":0.12947995960712433},{"word":"and","start":56.825,"end":56.985,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0859311893582344},{"word":"function","start":56.985,"end":57.465,"confidence":0.99902344,"punctuated_word":"function","sentiment":"neutral","sentiment_score":0.11372892558574677},{"word":"inquiries","start":57.465,"end":57.965,"confidence":0.99853516,"punctuated_word":"inquiries,","sentiment":"neutral","sentiment_score":0.06870121508836746},{"word":"please","start":58.105,"end":58.505,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.002884216606616974},{"word":"visit","start":58.505,"end":58.8,"confidence":1.0,"punctuated_word":"visit","sentiment":"neutral","sentiment_score":0.05914179980754852},{"word":"our","start":58.88,"end":59.04,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.129898339509964},{"word":"website","start":59.04,"end":59.54,"confidence":1.0,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.04983273893594742},{"word":"at","start":59.76,"end":60.0,"confidence":0.99316406,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.05110475420951843},{"word":"www.birdcagedining.com.au","start":60.0,"end":63.84,"confidence":0.9232178,"punctuated_word":"www.birdcagedining.com.au","sentiment":"neutral","sentiment_score":0.1006411910057068},{"word":"where","start":63.84,"end":64.08,"confidence":0.54052734,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.18300548195838928},{"word":"you'll","start":64.08,"end":64.32,"confidence":0.99194336,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.31556451320648193},{"word":"find","start":64.32,"end":64.72,"confidence":1.0,"punctuated_word":"find","sentiment":"positive","sentiment_score":0.3952948749065399},{"word":"everything","start":64.72,"end":65.119995,"confidence":1.0,"punctuated_word":"everything","sentiment":"positive","sentiment_score":0.3961622714996338},{"word":"you","start":65.119995,"end":65.28,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4631381928920746},{"word":"need","start":65.28,"end":65.78,"confidence":0.9499512,"punctuated_word":"need,","sentiment":"neutral","sentiment_score":0.2958793044090271},{"word":"including","start":66.0,"end":66.479996,"confidence":1.0,"punctuated_word":"including","sentiment":"neutral","sentiment_score":0.25242072343826294},{"word":"floor","start":66.479996,"end":66.8,"confidence":0.9970703,"punctuated_word":"floor","sentiment":"neutral","sentiment_score":0.2761228084564209},{"word":"plans","start":66.8,"end":67.3,"confidence":0.99658203,"punctuated_word":"plans,","sentiment":"neutral","sentiment_score":0.17067745327949524},{"word":"menus","start":67.52,"end":68.02,"confidence":0.98779297,"punctuated_word":"menus,","sentiment":"neutral","sentiment_score":0.2048548460006714},{"word":"and","start":68.159996,"end":68.4,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.18663246929645536},{"word":"beverage","start":68.4,"end":68.9,"confidence":0.99902344,"punctuated_word":"beverage","sentiment":"neutral","sentiment_score":0.2163013517856598},{"word":"packages","start":68.96,"end":69.46,"confidence":1.0,"punctuated_word":"packages","sentiment":"neutral","sentiment_score":0.2586827874183655},{"word":"to","start":69.52,"end":69.68,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.29998502135276794},{"word":"suit","start":69.68,"end":69.92,"confidence":0.97314453,"punctuated_word":"suit","sentiment":"neutral","sentiment_score":0.29071739315986633},{"word":"your","start":69.92,"end":70.24,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.3766670525074005},{"word":"special","start":70.24,"end":70.64,"confidence":1.0,"punctuated_word":"special","sentiment":"neutral","sentiment_score":0.31563395261764526},{"word":"event","start":70.64,"end":71.14,"confidence":0.88305664,"punctuated_word":"event.","sentiment":"neutral","sentiment_score":0.27426841855049133},{"word":"or","start":71.36,"end":71.685,"confidence":0.97998047,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.10746321082115172},{"word":"if","start":71.685,"end":71.845,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.09350885450839996},{"word":"you'd","start":71.845,"end":72.085,"confidence":0.9975586,"punctuated_word":"you'd","sentiment":"neutral","sentiment_score":0.0978524535894394},{"word":"like","start":72.085,"end":72.165,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.048028938472270966},{"word":"to","start":72.165,"end":72.405,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.058048710227012634},{"word":"speak","start":72.405,"end":72.645,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.03426958620548248},{"word":"to","start":72.645,"end":72.805,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.034508079290390015},{"word":"our","start":72.805,"end":73.045,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.12029564380645752},{"word":"events","start":73.045,"end":73.445,"confidence":0.99609375,"punctuated_word":"events","sentiment":"neutral","sentiment_score":0.1889326572418213},{"word":"team","start":73.445,"end":73.924995,"confidence":0.99853516,"punctuated_word":"team,","sentiment":"neutral","sentiment_score":0.09500183910131454},{"word":"please","start":73.924995,"end":74.244995,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.020934991538524628},{"word":"press","start":74.244995,"end":74.564995,"confidence":0.99902344,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.02015942335128784},{"word":"2","start":74.564995,"end":74.805,"confidence":0.9980469,"punctuated_word":"2","sentiment":"neutral","sentiment_score":0.05402011424303055},{"word":"now","start":74.805,"end":75.305,"confidence":0.99902344,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.10114536434412004},{"word":"birdcage","start":80.884995,"end":81.384995,"confidence":0.65063477,"punctuated_word":"Birdcage","sentiment":"neutral","sentiment_score":0.3002943694591522},{"word":"dining","start":81.604996,"end":81.924995,"confidence":0.91015625,"punctuated_word":"Dining","sentiment":"neutral","sentiment_score":0.22636280953884125},{"word":"and","start":81.924995,"end":82.085,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.24333536624908447},{"word":"garden","start":82.085,"end":82.485,"confidence":0.9951172,"punctuated_word":"Garden","sentiment":"neutral","sentiment_score":0.19345594942569733},{"word":"bar","start":82.485,"end":82.725,"confidence":0.94140625,"punctuated_word":"Bar","sentiment":"neutral","sentiment_score":0.22765757143497467},{"word":"is","start":82.725,"end":82.805,"confidence":0.99121094,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.18331821262836456},{"word":"open","start":82.805,"end":83.204994,"confidence":0.9873047,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.1909596174955368},{"word":"seven","start":83.204994,"end":83.445,"confidence":0.9951172,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.19597630202770233},{"word":"days","start":83.445,"end":83.7,"confidence":0.82666016,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.15368244051933289},{"word":"a","start":83.7,"end":83.939995,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.20167845487594604},{"word":"week","start":83.939995,"end":84.18,"confidence":0.82714844,"punctuated_word":"week,","sentiment":"neutral","sentiment_score":0.2209944128990173},{"word":"so","start":84.18,"end":84.579994,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.21207240223884585},{"word":"drop","start":84.579994,"end":84.899994,"confidence":1.0,"punctuated_word":"drop","sentiment":"neutral","sentiment_score":0.28196993470191956},{"word":"in","start":84.899994,"end":85.06,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.29465290904045105},{"word":"for","start":85.06,"end":85.299995,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.30765700340270996},{"word":"a","start":85.299995,"end":85.38,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.3262368440628052},{"word":"cocktail","start":85.38,"end":85.78,"confidence":1.0,"punctuated_word":"cocktail","sentiment":"neutral","sentiment_score":0.33275172114372253},{"word":"at","start":85.78,"end":85.939995,"confidence":1.0,"punctuated_word":"at","sentiment":"positive","sentiment_score":0.3495640158653259},{"word":"the","start":85.939995,"end":86.1,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.30307334661483765},{"word":"bar","start":86.1,"end":86.6,"confidence":0.98706055,"punctuated_word":"bar,","sentiment":"neutral","sentiment_score":0.23462337255477905},{"word":"lunch","start":86.659996,"end":86.979996,"confidence":1.0,"punctuated_word":"lunch","sentiment":"neutral","sentiment_score":0.2970813512802124},{"word":"or","start":86.979996,"end":87.21999,"confidence":0.71875,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.2521667182445526},{"word":"dinner","start":87.21999,"end":87.619995,"confidence":1.0,"punctuated_word":"dinner","sentiment":"neutral","sentiment_score":0.2807581126689911},{"word":"in","start":87.619995,"end":87.78,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.2832343578338623},{"word":"the","start":87.78,"end":87.86,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2814444899559021},{"word":"dining","start":87.86,"end":88.259995,"confidence":1.0,"punctuated_word":"dining","sentiment":"neutral","sentiment_score":0.16178056597709656},{"word":"room","start":88.259995,"end":88.759995,"confidence":0.96118164,"punctuated_word":"room,","sentiment":"neutral","sentiment_score":0.26437073945999146},{"word":"or","start":88.82,"end":89.06,"confidence":0.90283203,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.2702297568321228},{"word":"for","start":89.06,"end":89.21999,"confidence":0.9873047,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2985295057296753},{"word":"an","start":89.21999,"end":89.38,"confidence":0.9970703,"punctuated_word":"an","sentiment":"positive","sentiment_score":0.3431077301502228},{"word":"impromptu","start":89.38,"end":89.88,"confidence":1.0,"punctuated_word":"impromptu","sentiment":"neutral","sentiment_score":0.31971117854118347},{"word":"afternoon","start":90.1,"end":90.6,"confidence":0.99902344,"punctuated_word":"afternoon","sentiment":"positive","sentiment_score":0.33465147018432617},{"word":"catch","start":90.74,"end":90.979996,"confidence":0.99121094,"punctuated_word":"catch","sentiment":"positive","sentiment_score":0.4392843544483185},{"word":"up","start":90.979996,"end":91.14,"confidence":0.99609375,"punctuated_word":"up","sentiment":"positive","sentiment_score":0.367058128118515},{"word":"with","start":91.14,"end":91.38,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.3849466145038605},{"word":"friends","start":91.38,"end":91.86,"confidence":1.0,"punctuated_word":"friends","sentiment":"neutral","sentiment_score":0.3242040276527405},{"word":"in","start":91.86,"end":91.939995,"confidence":1.0,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.3731541037559509},{"word":"the","start":91.939995,"end":92.1,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.3292781710624695},{"word":"garden","start":92.1,"end":92.5,"confidence":0.5961914,"punctuated_word":"garden","sentiment":"neutral","sentiment_score":0.23819686472415924},{"word":"bar","start":92.5,"end":93.0,"confidence":0.9995117,"punctuated_word":"bar.","sentiment":"neutral","sentiment_score":0.19234994053840637},{"word":"looking","start":98.515,"end":98.835,"confidence":0.9941406,"punctuated_word":"Looking","sentiment":"neutral","sentiment_score":0.16257792711257937},{"word":"for","start":98.835,"end":99.075,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.17724920809268951},{"word":"a","start":99.075,"end":99.155,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.16511529684066772},{"word":"gift","start":99.155,"end":99.475,"confidence":1.0,"punctuated_word":"gift","sentiment":"neutral","sentiment_score":0.1818723231554031},{"word":"idea","start":99.475,"end":99.975,"confidence":0.9897461,"punctuated_word":"idea?","sentiment":"neutral","sentiment_score":0.29371094703674316},{"word":"our","start":100.195,"end":100.435,"confidence":0.99316406,"punctuated_word":"Our","sentiment":"positive","sentiment_score":0.5393819808959961},{"word":"birdcage","start":100.435,"end":100.935,"confidence":0.7171224,"punctuated_word":"birdcage","sentiment":"positive","sentiment_score":0.5480616688728333},{"word":"gift","start":101.075,"end":101.314995,"confidence":0.9970703,"punctuated_word":"gift","sentiment":"positive","sentiment_score":0.4318874478340149},{"word":"vouchers","start":101.314995,"end":101.795,"confidence":0.99902344,"punctuated_word":"vouchers","sentiment":"positive","sentiment_score":0.5428145527839661},{"word":"are","start":101.795,"end":102.034996,"confidence":0.99902344,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.5718881487846375},{"word":"a","start":102.034996,"end":102.115,"confidence":0.9970703,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6882220506668091},{"word":"great","start":102.115,"end":102.435,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.8363635540008545},{"word":"way","start":102.435,"end":102.595,"confidence":1.0,"punctuated_word":"way","sentiment":"positive","sentiment_score":0.704417884349823},{"word":"to","start":102.595,"end":102.755,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6835581064224243},{"word":"say","start":102.755,"end":103.255,"confidence":0.99902344,"punctuated_word":"say","sentiment":"positive","sentiment_score":0.7207270264625549},{"word":"congratulations","start":103.314995,"end":103.814995,"confidence":0.98535156,"punctuated_word":"congratulations,","sentiment":"positive","sentiment_score":0.7609490156173706},{"word":"thank","start":104.595,"end":104.91499,"confidence":0.9980469,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.8354020118713379},{"word":"you","start":104.91499,"end":105.314995,"confidence":0.9838867,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.7176574468612671},{"word":"or","start":105.314995,"end":105.634995,"confidence":0.9980469,"punctuated_word":"or","sentiment":"positive","sentiment_score":0.6884642243385315},{"word":"happy","start":105.634995,"end":105.954994,"confidence":0.99902344,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.7695475220680237},{"word":"birthday","start":105.954994,"end":106.454994,"confidence":0.9980469,"punctuated_word":"birthday.","sentiment":"positive","sentiment_score":0.5935802459716797},{"word":"our","start":107.075,"end":107.235,"confidence":0.9863281,"punctuated_word":"Our","sentiment":"positive","sentiment_score":0.3610476851463318},{"word":"gift","start":107.235,"end":107.555,"confidence":0.9980469,"punctuated_word":"gift","sentiment":"neutral","sentiment_score":0.3072137236595154},{"word":"vouchers","start":107.555,"end":107.954994,"confidence":0.9980469,"punctuated_word":"vouchers","sentiment":"positive","sentiment_score":0.35017842054367065},{"word":"can","start":107.954994,"end":108.195,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.3166958689689636},{"word":"be","start":108.195,"end":108.354996,"confidence":0.9970703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.2909267544746399},{"word":"purchased","start":108.354996,"end":108.835,"confidence":0.9951172,"punctuated_word":"purchased","sentiment":"neutral","sentiment_score":0.25206783413887024},{"word":"via","start":108.835,"end":109.075,"confidence":0.84716797,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.2343723326921463},{"word":"our","start":109.075,"end":109.56,"confidence":0.9506836,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.2862934172153473},{"word":"website","start":109.72,"end":110.119995,"confidence":0.8774414,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.3165625035762787},{"word":"and","start":110.119995,"end":110.36,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2576357126235962},{"word":"delivered","start":110.36,"end":110.759995,"confidence":0.9980469,"punctuated_word":"delivered","sentiment":"neutral","sentiment_score":0.26119154691696167},{"word":"to","start":110.759995,"end":110.92,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.30559831857681274},{"word":"your","start":110.92,"end":111.24,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.35313254594802856},{"word":"inbox","start":111.24,"end":111.64,"confidence":0.99902344,"punctuated_word":"inbox","sentiment":"positive","sentiment_score":0.36175018548965454},{"word":"within","start":111.64,"end":112.119995,"confidence":1.0,"punctuated_word":"within","sentiment":"neutral","sentiment_score":0.31499800086021423},{"word":"five","start":112.119995,"end":112.36,"confidence":0.99902344,"punctuated_word":"five","sentiment":"positive","sentiment_score":0.38449883460998535},{"word":"minutes","start":112.36,"end":112.86,"confidence":0.9995117,"punctuated_word":"minutes.","sentiment":"neutral","sentiment_score":0.31845542788505554},{"word":"head","start":113.0,"end":113.32,"confidence":1.0,"punctuated_word":"Head","sentiment":"neutral","sentiment_score":0.15038058161735535},{"word":"over","start":113.32,"end":113.479996,"confidence":1.0,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.16750836372375488},{"word":"to","start":113.479996,"end":113.72,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13981877267360687},{"word":"our","start":113.72,"end":113.88,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.14950335025787354},{"word":"website","start":113.88,"end":114.38,"confidence":1.0,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.14265571534633636},{"word":"at","start":114.52,"end":114.759995,"confidence":0.99609375,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.0984652265906334},{"word":"www.birdcagedining.com.au","start":114.759995,"end":118.68,"confidence":0.96803975,"punctuated_word":"www.birdcagedining.com.au","sentiment":"neutral","sentiment_score":0.11753563582897186},{"word":"and","start":118.68,"end":118.92,"confidence":0.77978516,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06593236327171326},{"word":"click","start":118.92,"end":119.159996,"confidence":1.0,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.07892300933599472},{"word":"the","start":119.159996,"end":119.32,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09927748143672945},{"word":"gift","start":119.32,"end":119.56,"confidence":0.99902344,"punctuated_word":"gift","sentiment":"neutral","sentiment_score":0.04801849648356438},{"word":"card","start":119.56,"end":119.88,"confidence":0.52197266,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.0519731305539608},{"word":"button","start":119.88,"end":120.38,"confidence":0.9790039,"punctuated_word":"button.","sentiment":"neutral","sentiment_score":0.09142249077558516},{"word":"we're","start":125.715004,"end":126.035,"confidence":0.9975586,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.0859045684337616},{"word":"sorry","start":126.035,"end":126.355,"confidence":1.0,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.24506065249443057},{"word":"for","start":126.355,"end":126.515,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.2045508623123169},{"word":"the","start":126.515,"end":126.675,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2226329445838928},{"word":"delay","start":126.675,"end":127.155,"confidence":1.0,"punctuated_word":"delay.","sentiment":"negative","sentiment_score":-0.33594900369644165},{"word":"we're","start":127.155,"end":127.395004,"confidence":1.0,"punctuated_word":"We're","sentiment":"negative","sentiment_score":-0.33372601866722107},{"word":"trying","start":127.395004,"end":127.715004,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.3046484589576721},{"word":"to","start":127.715004,"end":127.795,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.3289811909198761},{"word":"answer","start":127.795,"end":128.115,"confidence":1.0,"punctuated_word":"answer","sentiment":"negative","sentiment_score":-0.3348623812198639},{"word":"your","start":128.115,"end":128.275,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.28667524456977844},{"word":"call","start":128.275,"end":128.435,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.24630030989646912},{"word":"as","start":128.435,"end":128.595,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.15452200174331665},{"word":"quickly","start":128.595,"end":128.995,"confidence":1.0,"punctuated_word":"quickly","sentiment":"neutral","sentiment_score":-0.1988398879766464},{"word":"as","start":128.995,"end":129.155,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.10545311123132706},{"word":"possible","start":129.155,"end":129.655,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.19084955751895905},{"word":"thank","start":129.875,"end":130.115,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.36490339040756226},{"word":"you","start":130.115,"end":130.275,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3200128674507141},{"word":"for","start":130.275,"end":130.435,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.28920072317123413},{"word":"holding","start":130.435,"end":130.935,"confidence":1.0,"punctuated_word":"holding.","sentiment":"neutral","sentiment_score":0.27653008699417114},{"word":"did","start":135.62,"end":135.7,"confidence":0.74072266,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":0.17603886127471924},{"word":"you","start":135.7,"end":135.86,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2113018035888672},{"word":"know","start":135.86,"end":136.01999,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.1927945762872696},{"word":"we","start":136.01999,"end":136.26,"confidence":0.99609375,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2585683763027191},{"word":"have","start":136.26,"end":136.42,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.23641110956668857},{"word":"a","start":136.42,"end":136.5,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.22442924976348877},{"word":"birdcage","start":136.5,"end":137.0,"confidence":0.72021484,"punctuated_word":"Birdcage","sentiment":"neutral","sentiment_score":0.16344183683395386},{"word":"vip","start":137.14,"end":137.64,"confidence":1.0,"punctuated_word":"VIP","sentiment":"neutral","sentiment_score":0.1914592087268829},{"word":"club","start":137.78,"end":138.28,"confidence":0.7800293,"punctuated_word":"club?","sentiment":"neutral","sentiment_score":0.24116793274879456},{"word":"keep","start":138.34,"end":138.65999,"confidence":1.0,"punctuated_word":"Keep","sentiment":"neutral","sentiment_score":0.26100921630859375},{"word":"up","start":138.65999,"end":138.81999,"confidence":0.9970703,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.2225488573312759},{"word":"to","start":138.81999,"end":138.9,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.21050500869750977},{"word":"date","start":138.9,"end":139.14,"confidence":1.0,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.25319817662239075},{"word":"with","start":139.14,"end":139.37999,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2699905335903168},{"word":"what's","start":139.37999,"end":139.62,"confidence":0.99902344,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.2714150846004486},{"word":"happening","start":139.62,"end":140.01999,"confidence":1.0,"punctuated_word":"happening","sentiment":"positive","sentiment_score":0.34127432107925415},{"word":"at","start":140.01999,"end":140.18,"confidence":0.9951172,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.32095271348953247},{"word":"birdcage","start":140.18,"end":140.68,"confidence":0.90893555,"punctuated_word":"Birdcage,","sentiment":"neutral","sentiment_score":0.24822428822517395},{"word":"including","start":140.81999,"end":141.31999,"confidence":1.0,"punctuated_word":"including","sentiment":"neutral","sentiment_score":0.2189105749130249},{"word":"special","start":141.37999,"end":141.78,"confidence":1.0,"punctuated_word":"special","sentiment":"neutral","sentiment_score":0.2033207565546036},{"word":"events","start":141.78,"end":142.28,"confidence":1.0,"punctuated_word":"events,","sentiment":"neutral","sentiment_score":0.2047116458415985},{"word":"new","start":142.5,"end":142.73999,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.2350443005561829},{"word":"menus","start":142.73999,"end":143.23999,"confidence":0.99072266,"punctuated_word":"menus,","sentiment":"neutral","sentiment_score":0.1722857654094696},{"word":"and","start":143.29999,"end":143.54,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.21455460786819455},{"word":"member","start":143.54,"end":143.85999,"confidence":0.99609375,"punctuated_word":"member","sentiment":"neutral","sentiment_score":0.1894732564687729},{"word":"only","start":143.85999,"end":144.35999,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.1977759301662445},{"word":"insights","start":144.42,"end":144.92,"confidence":0.99316406,"punctuated_word":"insights.","sentiment":"neutral","sentiment_score":0.20005923509597776},{"word":"join","start":145.29999,"end":145.7,"confidence":0.9980469,"punctuated_word":"Join","sentiment":"neutral","sentiment_score":0.14957548677921295},{"word":"at","start":145.7,"end":145.93999,"confidence":0.97802734,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.14368893206119537},{"word":"www.cagedining.com.au","start":145.93999,"end":150.035,"confidence":0.981978,"punctuated_word":"www.cagedining.com.au.","sentiment":"neutral","sentiment_score":0.11774718016386032},{"word":"celebrations","start":155.13501,"end":155.63501,"confidence":0.92008466,"punctuated_word":"Celebrations,","sentiment":"neutral","sentiment_score":0.1596742570400238},{"word":"birthdays","start":156.015,"end":156.515,"confidence":0.9967448,"punctuated_word":"birthdays,","sentiment":"neutral","sentiment_score":0.15961004793643951},{"word":"corporate","start":156.735,"end":157.05501,"confidence":1.0,"punctuated_word":"corporate","sentiment":"neutral","sentiment_score":0.15903455018997192},{"word":"events","start":157.05501,"end":157.455,"confidence":0.96972656,"punctuated_word":"events,","sentiment":"neutral","sentiment_score":0.1595752239227295},{"word":"and","start":157.455,"end":157.615,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.16959968209266665},{"word":"more","start":157.615,"end":158.115,"confidence":0.9406738,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":0.19330814480781555},{"word":"no","start":158.175,"end":158.41501,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.3189444839954376},{"word":"matter","start":158.41501,"end":158.655,"confidence":1.0,"punctuated_word":"matter","sentiment":"neutral","sentiment_score":0.24547100067138672},{"word":"what","start":158.655,"end":158.895,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.26218634843826294},{"word":"your","start":158.895,"end":159.13501,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2709718644618988},{"word":"special","start":159.13501,"end":159.535,"confidence":1.0,"punctuated_word":"special","sentiment":"neutral","sentiment_score":0.2940782606601715},{"word":"occasion","start":159.535,"end":160.015,"confidence":0.99609375,"punctuated_word":"occasion","sentiment":"neutral","sentiment_score":0.2599085867404938},{"word":"is","start":160.015,"end":160.41501,"confidence":0.9995117,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":0.3134639859199524},{"word":"we'd","start":160.41501,"end":160.735,"confidence":0.9941406,"punctuated_word":"we'd","sentiment":"positive","sentiment_score":0.5574967861175537},{"word":"love","start":160.735,"end":161.05501,"confidence":1.0,"punctuated_word":"love","sentiment":"positive","sentiment_score":0.609336793422699},{"word":"to","start":161.05501,"end":161.21501,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5176112651824951},{"word":"host","start":161.21501,"end":161.455,"confidence":1.0,"punctuated_word":"host","sentiment":"positive","sentiment_score":0.5041667222976685},{"word":"your","start":161.455,"end":161.77501,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.5464164018630981},{"word":"special","start":161.77501,"end":162.175,"confidence":1.0,"punctuated_word":"special","sentiment":"positive","sentiment_score":0.49631598591804504},{"word":"event","start":162.175,"end":162.675,"confidence":0.98950195,"punctuated_word":"event.","sentiment":"positive","sentiment_score":0.5250101685523987},{"word":"our","start":163.0,"end":163.23999,"confidence":0.99902344,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":0.3048103451728821},{"word":"complete","start":163.23999,"end":163.64,"confidence":1.0,"punctuated_word":"complete","sentiment":"neutral","sentiment_score":0.3284110128879547},{"word":"events","start":163.64,"end":164.12,"confidence":0.9267578,"punctuated_word":"events","sentiment":"positive","sentiment_score":0.34002143144607544},{"word":"package","start":164.12,"end":164.51999,"confidence":1.0,"punctuated_word":"package","sentiment":"neutral","sentiment_score":0.3086274266242981},{"word":"can","start":164.51999,"end":164.59999,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.30698341131210327},{"word":"be","start":164.59999,"end":164.84,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.2889309823513031},{"word":"downloaded","start":164.84,"end":165.34,"confidence":1.0,"punctuated_word":"downloaded","sentiment":"neutral","sentiment_score":0.2892075479030609},{"word":"from","start":165.4,"end":165.56,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.25985878705978394},{"word":"our","start":165.56,"end":165.8,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.2952616810798645},{"word":"website","start":165.8,"end":166.3,"confidence":1.0,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.2740301489830017},{"word":"and","start":166.51999,"end":166.84,"confidence":0.95703125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2587003707885742},{"word":"includes","start":166.84,"end":167.23999,"confidence":0.9970703,"punctuated_word":"includes","sentiment":"neutral","sentiment_score":0.32155731320381165},{"word":"everything","start":167.23999,"end":167.64,"confidence":1.0,"punctuated_word":"everything","sentiment":"positive","sentiment_score":0.3706255853176117},{"word":"you","start":167.64,"end":167.8,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.31782689690589905},{"word":"need","start":167.8,"end":167.95999,"confidence":1.0,"punctuated_word":"need","sentiment":"positive","sentiment_score":0.3497261703014374},{"word":"to","start":167.95999,"end":168.12,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.288156658411026},{"word":"know","start":168.12,"end":168.36,"confidence":0.8000488,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.254256010055542},{"word":"including","start":168.36,"end":168.84,"confidence":1.0,"punctuated_word":"including","sentiment":"neutral","sentiment_score":0.23790672421455383},{"word":"floor","start":168.84,"end":169.16,"confidence":0.9980469,"punctuated_word":"floor","sentiment":"neutral","sentiment_score":0.25199422240257263},{"word":"plans","start":169.16,"end":169.66,"confidence":0.9621582,"punctuated_word":"plans,","sentiment":"neutral","sentiment_score":0.20827075839042664},{"word":"event","start":169.87999,"end":170.36,"confidence":0.9970703,"punctuated_word":"event","sentiment":"neutral","sentiment_score":0.2276530563831329},{"word":"menus","start":170.36,"end":170.86,"confidence":0.98779297,"punctuated_word":"menus,","sentiment":"neutral","sentiment_score":0.1950879544019699},{"word":"and","start":170.92,"end":171.16,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2395566999912262},{"word":"beverage","start":171.16,"end":171.64,"confidence":0.99902344,"punctuated_word":"beverage","sentiment":"neutral","sentiment_score":0.21979697048664093},{"word":"packages","start":171.64,"end":172.14,"confidence":1.0,"punctuated_word":"packages","sentiment":"neutral","sentiment_score":0.20126813650131223},{"word":"to","start":172.2,"end":172.36,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.30248889327049255},{"word":"suit","start":172.36,"end":172.59999,"confidence":0.9941406,"punctuated_word":"suit","sentiment":"neutral","sentiment_score":0.30980175733566284},{"word":"your","start":172.59999,"end":172.84,"confidence":0.99902344,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.39980876445770264},{"word":"special","start":172.84,"end":173.16,"confidence":1.0,"punctuated_word":"special","sentiment":"positive","sentiment_score":0.3347991704940796},{"word":"event","start":173.16,"end":173.66,"confidence":0.9289551,"punctuated_word":"event.","sentiment":"neutral","sentiment_score":0.2028977870941162},{"word":"or","start":173.87999,"end":174.04,"confidence":0.9980469,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.009546328336000444},{"word":"if","start":174.04,"end":174.2,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.01925439760088921},{"word":"you'd","start":174.2,"end":174.44,"confidence":0.99902344,"punctuated_word":"you'd","sentiment":"neutral","sentiment_score":0.0004340534505899995},{"word":"like","start":174.44,"end":174.68,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.0037992820143699646},{"word":"to","start":174.68,"end":174.76,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.004638809710741043},{"word":"speak","start":174.76,"end":175.0,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":-0.005585514008998871},{"word":"to","start":175.0,"end":175.16,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0008772537112236023},{"word":"our","start":175.16,"end":175.31999,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.06660661101341248},{"word":"events","start":175.31999,"end":175.72,"confidence":0.9970703,"punctuated_word":"events","sentiment":"neutral","sentiment_score":0.08666831254959106},{"word":"team","start":175.72,"end":176.12,"confidence":0.99902344,"punctuated_word":"team,","sentiment":"neutral","sentiment_score":0.01665177196264267},{"word":"please","start":176.12,"end":176.44,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.05204300954937935},{"word":"press","start":176.44,"end":176.76,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.02187705785036087},{"word":"2","start":176.76,"end":177.0,"confidence":1.0,"punctuated_word":"2","sentiment":"neutral","sentiment_score":-0.01443231850862503},{"word":"now","start":177.0,"end":177.5,"confidence":0.99902344,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.025731422007083893},{"word":"we","start":183.125,"end":183.365,"confidence":0.72265625,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.3276154398918152},{"word":"sincerely","start":183.365,"end":183.865,"confidence":1.0,"punctuated_word":"sincerely","sentiment":"neutral","sentiment_score":-0.28933268785476685},{"word":"apologize","start":184.005,"end":184.485,"confidence":1.0,"punctuated_word":"apologize","sentiment":"negative","sentiment_score":-0.36762872338294983},{"word":"for","start":184.485,"end":184.645,"confidence":1.0,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.470379501581192},{"word":"the","start":184.645,"end":184.885,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5322126150131226},{"word":"wait","start":184.885,"end":185.365,"confidence":1.0,"punctuated_word":"wait.","sentiment":"negative","sentiment_score":-0.40234726667404175},{"word":"if","start":185.365,"end":185.525,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.1974954903125763},{"word":"you","start":185.525,"end":185.685,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1496129333972931},{"word":"are","start":185.685,"end":185.845,"confidence":0.9448242,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.25254300236701965},{"word":"calling","start":185.845,"end":186.165,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.17197832465171814},{"word":"during","start":186.165,"end":186.405,"confidence":1.0,"punctuated_word":"during","sentiment":"neutral","sentiment_score":-0.16629254817962646},{"word":"business","start":186.405,"end":186.885,"confidence":1.0,"punctuated_word":"business","sentiment":"neutral","sentiment_score":-0.018315568566322327},{"word":"hours","start":186.885,"end":187.365,"confidence":0.99902344,"punctuated_word":"hours,","sentiment":"neutral","sentiment_score":-0.12394551187753676},{"word":"we'll","start":187.365,"end":187.605,"confidence":0.9995117,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":-0.035572558641433716},{"word":"be","start":187.605,"end":187.765,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.08011865615844727},{"word":"with","start":187.765,"end":187.925,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.12025342881679536},{"word":"you","start":187.925,"end":188.165,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.034035876393318176},{"word":"soon","start":188.165,"end":188.665,"confidence":0.9267578,"punctuated_word":"soon.","sentiment":"neutral","sentiment_score":-0.14051738381385803}],"paragraphs":{"transcript":"\nHello, and thank you for calling Birdcage. To make an instant booking, view our menus and wine lists, or submit an inquiry, please visit our website at www.birdcagebar.com.au. If you are calling during business hours regarding a reservation, please press 1 now, and we will be with you shortly. For group dining and function inquiries, please visit our website at www.birdcagebar.com.au. To make a booking, please visit our website for live availability at www.birdcagedining.com.au where you can book a table with just a few clicks.\n\nIf you're calling during business hours regarding a reservation, please press 1 now, and we'll be with you shortly. For group dining and function inquiries, please visit our website at www.birdcagedining.com.au where you'll find everything you need, including floor plans, menus, and beverage packages to suit your special event. Or if you'd like to speak to our events team, please press 2 now. Birdcage Dining and Garden Bar is open seven days a week, so drop in for a cocktail at the bar, lunch or dinner in the dining room, or for an impromptu afternoon catch up with friends in the garden bar. Looking for a gift idea?\n\nOur birdcage gift vouchers are a great way to say congratulations, thank you, or happy birthday. Our gift vouchers can be purchased via our website and delivered to your inbox within five minutes. Head over to our website at www.birdcagedining.com.au and click the gift card button. We're sorry for the delay. We're trying to answer your call as quickly as possible.\n\nThank you for holding. Did you know we have a Birdcage VIP club? Keep up to date with what's happening at Birdcage, including special events, new menus, and member only insights. Join at www.cagedining.com.au. Celebrations, birthdays, corporate events, and more.\n\nNo matter what your special occasion is, we'd love to host your special event. Our complete events package can be downloaded from our website and includes everything you need to know, including floor plans, event menus, and beverage packages to suit your special event. Or if you'd like to speak to our events team, please press 2 now. We sincerely apologize for the wait. If you are calling during business hours, we'll be with you soon.","paragraphs":[{"sentences":[{"text":"Hello, and thank you for calling Birdcage.","start":0.79999995,"end":3.46,"sentiment":"positive","sentiment_score":0.6338003703526088},{"text":"To make an instant booking, view our menus and wine lists, or submit an inquiry, please visit our website at www.birdcagebar.com.au.","start":4.24,"end":15.86,"sentiment":"positive","sentiment_score":0.3448555512087686},{"text":"If you are calling during business hours regarding a reservation, please press 1 now, and we will be with you shortly.","start":16.375,"end":23.195,"sentiment":"neutral","sentiment_score":0.10164924285241536},{"text":"For group dining and function inquiries, please visit our website at www.birdcagebar.com.au.","start":23.895,"end":32.87,"sentiment":"neutral","sentiment_score":0.10384216407934825},{"text":"To make a booking, please visit our website for live availability at www.birdcagedining.com.au where you can book a table with just a few clicks.","start":37.809998,"end":48.845,"sentiment":"neutral","sentiment_score":0.17224953478823105}],"sentiment":"neutral","sentiment_score":0.22580350672497468,"num_words":85,"start":0.79999995,"end":48.845},{"sentences":[{"text":"If you're calling during business hours regarding a reservation, please press 1 now, and we'll be with you shortly.","start":49.385002,"end":55.165,"sentiment":"neutral","sentiment_score":0.06430157117153469},{"text":"For group dining and function inquiries, please visit our website at www.birdcagedining.com.au where you'll find everything you need, including floor plans, menus, and beverage packages to suit your special event.","start":55.945,"end":71.14,"sentiment":"neutral","sentiment_score":0.20623763675491016},{"text":"Or if you'd like to speak to our events team, please press 2 now.","start":71.36,"end":75.305,"sentiment":"neutral","sentiment_score":0.06227708128946168},{"text":"Birdcage Dining and Garden Bar is open seven days a week, so drop in for a cocktail at the bar, lunch or dinner in the dining room, or for an impromptu afternoon catch up with friends in the garden bar.","start":80.884995,"end":93.0,"sentiment":"neutral","sentiment_score":0.27539638094604013},{"text":"Looking for a gift idea?","start":98.515,"end":99.975,"sentiment":"neutral","sentiment_score":0.19610514044761657}],"sentiment":"neutral","sentiment_score":0.18775110215776497,"num_words":108,"start":49.385002,"end":99.975},{"sentences":[{"text":"Our birdcage gift vouchers are a great way to say congratulations, thank you, or happy birthday.","start":100.195,"end":106.454994,"sentiment":"positive","sentiment_score":0.6645576804876328},{"text":"Our gift vouchers can be purchased via our website and delivered to your inbox within five minutes.","start":107.075,"end":112.86,"sentiment":"neutral","sentiment_score":0.310154065489769},{"text":"Head over to our website at www.birdcagedining.com.au and click the gift card button.","start":113.0,"end":120.38,"sentiment":"neutral","sentiment_score":0.10780112445354462},{"text":"We're sorry for the delay.","start":125.715004,"end":127.155,"sentiment":"neutral","sentiment_score":-0.2188196063041687},{"text":"We're trying to answer your call as quickly as possible.","start":127.155,"end":129.655,"sentiment":"neutral","sentiment_score":-0.24848581627011299}],"sentiment":"neutral","sentiment_score":0.22504918729184104,"num_words":61,"start":100.195,"end":129.655},{"sentences":[{"text":"Thank you for holding.","start":129.875,"end":130.935,"sentiment":"neutral","sentiment_score":0.3126617670059204},{"text":"Did you know we have a Birdcage VIP club?","start":135.62,"end":138.28,"sentiment":"neutral","sentiment_score":0.21062366167704263},{"text":"Keep up to date with what's happening at Birdcage, including special events, new menus, and member only insights.","start":138.34,"end":144.92,"sentiment":"neutral","sentiment_score":0.23529190404547584},{"text":"Join at www.cagedining.com.au.","start":145.29999,"end":150.035,"sentiment":"neutral","sentiment_score":0.13700386633475622},{"text":"Celebrations, birthdays, corporate events, and more.","start":155.13501,"end":158.115,"sentiment":"neutral","sentiment_score":0.16680031766494116}],"sentiment":"neutral","sentiment_score":0.21983319502323867,"num_words":40,"start":129.875,"end":158.115},{"sentences":[{"text":"No matter what your special occasion is, we'd love to host your special event.","start":158.175,"end":162.675,"sentiment":"positive","sentiment_score":0.4086699038743973},{"text":"Our complete events package can be downloaded from our website and includes everything you need to know, including floor plans, event menus, and beverage packages to suit your special event.","start":163.0,"end":173.66,"sentiment":"neutral","sentiment_score":0.2829440891742706},{"text":"Or if you'd like to speak to our events team, please press 2 now.","start":173.87999,"end":177.5,"sentiment":"neutral","sentiment_score":0.006063240270512844},{"text":"We sincerely apologize for the wait.","start":183.125,"end":185.365,"sentiment":"negative","sentiment_score":-0.3982527057329814},{"text":"If you are calling during business hours, we'll be with you soon.","start":185.365,"end":188.665,"sentiment":"neutral","sentiment_score":-0.11855079419910908}],"sentiment":"neutral","sentiment_score":0.137927117479864,"num_words":76,"start":158.175,"end":188.665}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello, and thank you for calling Birdcage. To make an instant booking, view our menus and wine lists, or submit an inquiry, please visit our website at www.birdcagebar.com.au. If you are calling during business hours regarding a reservation, please press 1 now, and we will be with you shortly. For group dining and function inquiries, please visit our website at www.birdcagebar.com.au. To make a booking, please visit our website for live availability at www.birdcagedining.com.au where you can book a table with just a few clicks.\n\nIf you're calling during business hours regarding a reservation, please press 1 now, and we'll be with you shortly. For group dining and function inquiries, please visit our website at www.birdcagedining.com.au where you'll find everything you need, including floor plans, menus, and beverage packages to suit your special event. Or if you'd like to speak to our events team, please press 2 now. Birdcage Dining and Garden Bar is open seven days a week, so drop in for a cocktail at the bar, lunch or dinner in the dining room, or for an impromptu afternoon catch up with friends in the garden bar. Looking for a gift idea?\n\nOur birdcage gift vouchers are a great way to say congratulations, thank you, or happy birthday. Our gift vouchers can be purchased via our website and delivered to your inbox within five minutes. Head over to our website at www.birdcagedining.com.au and click the gift card button. We're sorry for the delay. We're trying to answer your call as quickly as possible.\n\nThank you for holding. Did you know we have a Birdcage VIP club? Keep up to date with what's happening at Birdcage, including special events, new menus, and member only insights. Join at www.cagedining.com.au. Celebrations, birthdays, corporate events, and more.\n\nNo matter what your special occasion is, we'd love to host your special event. Our complete events package can be downloaded from our website and includes everything you need to know, including floor plans, event menus, and beverage packages to suit your special event. Or if you'd like to speak to our events team, please press 2 now. We sincerely apologize for the wait. If you are calling during business hours, we'll be with you soon.","paragraphs":[{"sentences":[{"text":"Hello, and thank you for calling Birdcage.","start":0.79999995,"end":3.46,"sentiment":"positive","sentiment_score":0.6338003703526088},{"text":"To make an instant booking, view our menus and wine lists, or submit an inquiry, please visit our website at www.birdcagebar.com.au.","start":4.24,"end":15.86,"sentiment":"positive","sentiment_score":0.3448555512087686},{"text":"If you are calling during business hours regarding a reservation, please press 1 now, and we will be with you shortly.","start":16.375,"end":23.195,"sentiment":"neutral","sentiment_score":0.10164924285241536},{"text":"For group dining and function inquiries, please visit our website at www.birdcagebar.com.au.","start":23.895,"end":32.87,"sentiment":"neutral","sentiment_score":0.10384216407934825},{"text":"To make a booking, please visit our website for live availability at www.birdcagedining.com.au where you can book a table with just a few clicks.","start":37.809998,"end":48.845,"sentiment":"neutral","sentiment_score":0.17224953478823105}],"sentiment":"neutral","sentiment_score":0.22580350672497468,"channel":1,"num_words":85,"start":0.79999995,"end":48.845},{"sentences":[{"text":"If you're calling during business hours regarding a reservation, please press 1 now, and we'll be with you shortly.","start":49.385002,"end":55.165,"sentiment":"neutral","sentiment_score":0.06430157117153469},{"text":"For group dining and function inquiries, please visit our website at www.birdcagedining.com.au where you'll find everything you need, including floor plans, menus, and beverage packages to suit your special event.","start":55.945,"end":71.14,"sentiment":"neutral","sentiment_score":0.20623763675491016},{"text":"Or if you'd like to speak to our events team, please press 2 now.","start":71.36,"end":75.305,"sentiment":"neutral","sentiment_score":0.06227708128946168},{"text":"Birdcage Dining and Garden Bar is open seven days a week, so drop in for a cocktail at the bar, lunch or dinner in the dining room, or for an impromptu afternoon catch up with friends in the garden bar.","start":80.884995,"end":93.0,"sentiment":"neutral","sentiment_score":0.27539638094604013},{"text":"Looking for a gift idea?","start":98.515,"end":99.975,"sentiment":"neutral","sentiment_score":0.19610514044761657}],"sentiment":"neutral","sentiment_score":0.18775110215776497,"channel":1,"num_words":108,"start":49.385002,"end":99.975},{"sentences":[{"text":"Our birdcage gift vouchers are a great way to say congratulations, thank you, or happy birthday.","start":100.195,"end":106.454994,"sentiment":"positive","sentiment_score":0.6645576804876328},{"text":"Our gift vouchers can be purchased via our website and delivered to your inbox within five minutes.","start":107.075,"end":112.86,"sentiment":"neutral","sentiment_score":0.310154065489769},{"text":"Head over to our website at www.birdcagedining.com.au and click the gift card button.","start":113.0,"end":120.38,"sentiment":"neutral","sentiment_score":0.10780112445354462},{"text":"We're sorry for the delay.","start":125.715004,"end":127.155,"sentiment":"neutral","sentiment_score":-0.2188196063041687},{"text":"We're trying to answer your call as quickly as possible.","start":127.155,"end":129.655,"sentiment":"neutral","sentiment_score":-0.24848581627011299}],"sentiment":"neutral","sentiment_score":0.22504918729184104,"channel":1,"num_words":61,"start":100.195,"end":129.655},{"sentences":[{"text":"Thank you for holding.","start":129.875,"end":130.935,"sentiment":"neutral","sentiment_score":0.3126617670059204},{"text":"Did you know we have a Birdcage VIP club?","start":135.62,"end":138.28,"sentiment":"neutral","sentiment_score":0.21062366167704263},{"text":"Keep up to date with what's happening at Birdcage, including special events, new menus, and member only insights.","start":138.34,"end":144.92,"sentiment":"neutral","sentiment_score":0.23529190404547584},{"text":"Join at www.cagedining.com.au.","start":145.29999,"end":150.035,"sentiment":"neutral","sentiment_score":0.13700386633475622},{"text":"Celebrations, birthdays, corporate events, and more.","start":155.13501,"end":158.115,"sentiment":"neutral","sentiment_score":0.16680031766494116}],"sentiment":"neutral","sentiment_score":0.21983319502323867,"channel":1,"num_words":40,"start":129.875,"end":158.115},{"sentences":[{"text":"No matter what your special occasion is, we'd love to host your special event.","start":158.175,"end":162.675,"sentiment":"positive","sentiment_score":0.4086699038743973},{"text":"Our complete events package can be downloaded from our website and includes everything you need to know, including floor plans, event menus, and beverage packages to suit your special event.","start":163.0,"end":173.66,"sentiment":"neutral","sentiment_score":0.2829440891742706},{"text":"Or if you'd like to speak to our events team, please press 2 now.","start":173.87999,"end":177.5,"sentiment":"neutral","sentiment_score":0.006063240270512844},{"text":"We sincerely apologize for the wait.","start":183.125,"end":185.365,"sentiment":"negative","sentiment_score":-0.3982527057329814},{"text":"If you are calling during business hours, we'll be with you soon.","start":185.365,"end":188.665,"sentiment":"neutral","sentiment_score":-0.11855079419910908}],"sentiment":"neutral","sentiment_score":0.137927117479864,"channel":1,"num_words":76,"start":158.175,"end":188.665}]},"summary":{"result":"success","short":"A representative from Birdcage provides menu options for customers to book at their location. They can visit their website for menu and wine lists, or submit inquiries online. Customers can also visit their website for live availability and receive gift vouchers for their special occasions. Birdcage is open seven days a week and offers live and virtual options for parties."},"intents":{"segments":[{"text":"Hello, and thank you for calling Birdcage. To make an instant booking, view our menus and wine lists, or submit an inquiry, please visit our website at www.birdcagebar.com.au.","start_word":1,"end_word":28,"intents":[{"intent":"Offering tours","confidence_score":0.0000048419474}]},{"text":"To make an instant booking, view our menus and wine lists, or submit an inquiry, please visit our website at www.birdcagebar.com.au.","start_word":7,"end_word":27,"intents":[{"intent":"Informing about booking process","confidence_score":0.0006032932}]},{"text":"For group dining and function inquiries, please visit our website at www.birdcagebar.com.au.","start_word":49,"end_word":60,"intents":[{"intent":"Providing dining options","confidence_score":0.00012448347}]},{"text":"No matter what your special occasion is, we'd love to host your special event. Our complete events package can be downloaded from our website and includes everything you need to know, including floor plans, event menus, and beverage packages to suit your special event.","start_word":294,"end_word":337,"intents":[{"intent":"Promote event services","confidence_score":0.0025285212}]}]},"sentiments":{"segments":[{"text":"Hello, and thank you for calling Birdcage. To make an instant booking, view our menus and wine lists, or submit an inquiry, please visit our website at www.","start_word":0,"end_word":27,"sentiment":"positive","sentiment_score":0.4300065040588379},{"text":"birdcagebar.com.au. If you are calling during business hours regarding a reservation, please press 1 now, and we will be with you shortly. For group dining and function inquiries, please visit our website at www.birdcagebar.com.au. To make a booking, please visit our website for live availability at www.birdcagedining.com.au where you can book a table with just a few clicks. If you're calling during business hours regarding a reservation, please press 1 now, and we'll be with you shortly. For group dining and function inquiries, please visit our website at www.birdcagedining.com.au where you'll find everything you need, including floor plans, menus, and beverage packages to suit your special event. Or if you'd like to speak to our events team, please press 2 now. Birdcage Dining and Garden Bar is open seven days a week, so drop in for a cocktail at the bar, lunch or dinner in the dining room, or for an impromptu afternoon catch up with friends in the garden bar. Looking for a gift idea?","start_word":27,"end_word":192,"sentiment":"neutral","sentiment_score":0.17208756632115468},{"text":"Our birdcage gift vouchers are a great way to say congratulations, thank you, or happy birthday.","start_word":193,"end_word":208,"sentiment":"positive","sentiment_score":0.6535769104957581},{"text":"Our gift vouchers can be purchased via our website and delivered to your inbox within five minutes. Head over to our website at www.birdcagedining.com.au and click the gift card button. We're sorry for the delay. We're trying to answer your call as quickly as possible. Thank you for holding. Did you know we have a Birdcage VIP club? Keep up to date with what's happening at Birdcage, including special events, new menus, and member only insights. Join at www.cagedining.com.au. Celebrations, birthdays, corporate events, and more.","start_word":209,"end_word":293,"sentiment":"neutral","sentiment_score":0.1340317577123642},{"text":"No matter what your special occasion is, we'd love to host your special event.","start_word":294,"end_word":307,"sentiment":"positive","sentiment_score":0.42638033628463745},{"text":"Our complete events package can be downloaded from our website and includes everything you need to know, including floor plans, event menus, and beverage packages to suit your special event. Or if you'd like to speak to our events team, please press 2 now.","start_word":308,"end_word":351,"sentiment":"neutral","sentiment_score":0.1916763387324119},{"text":"We sincerely apologize for the wait.","start_word":352,"end_word":357,"sentiment":"negative","sentiment_score":-0.3851495385169983},{"text":"If you are calling during business hours, we'll be with you soon.","start_word":358,"end_word":369,"sentiment":"neutral","sentiment_score":-0.0923675075173378}],"average":{"sentiment":"neutral","sentiment_score":0.1913122805881676}}}}