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It's just a really, really quick one for me. I was just following on from an email that you received from my colleague late well, in June. It was late late at the end of financial year. Before I can jump into it though, I do need to just quickly let you know our call is recorded. And if I could just get you confirmed security for me? Just full name, date of birth, and address. Perfect. So I was just going through because it's the new financial year is obviously rolled over, and we're in July. And I was just going through all the like, any outstanding potential, like, notice of intent for claims. And I was just having a look at yours. I know that you emailed my colleague, Caden, back saying that you put an extra $10,000 in and that you were looking to do the claim. I just wanted to confirm with you. So you put $23,000 in nonconcessionally, and I just wanted to confirm that you did wanna claim that full $23,000 because I can submit that today and within five days have the, basically, the receipt for you. So when you do your tax return, it's all ready. Perfect. I will submit the 23,000 full today. And once that receipt comes in, we'll email it to you. K? No stress at all. Have a great one. Thanks, man. 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Oaktree Financial. Hi, Christine. Larissa from Oakview Financial. I was just giving you a quick oh, hi, Christine. Larissa from Oakview Financial.\n\nHow are you going? Yeah. Really good. It's just a really, really quick one for me. I was just following on from an email that you received from my colleague late well, in June.\n\nIt was late late at the end of financial year. Before I can jump into it though, I do need to just quickly let you know our call is recorded. And if I could just get you confirmed security for me? Just full name, date of birth, and address. Perfect.\n\nSo I was just going through because it's the new financial year is obviously rolled over, and we're in July. And I was just going through all the like, any outstanding potential, like, notice of intent for claims. And I was just having a look at yours. I know that you emailed my colleague, Caden, back saying that you put an extra $10,000 in and that you were looking to do the claim. I just wanted to confirm with you.\n\nSo you put $23,000 in nonconcessionally, and I just wanted to confirm that you did wanna claim that full $23,000 because I can submit that today and within five days have the, basically, the receipt for you. So when you do your tax return, it's all ready. Perfect. I will submit the 23,000 full today. And once that receipt comes in, we'll email it to you.\n\nK? No stress at all. Have a great one. Thanks, man. Bye.","paragraphs":[{"sentences":[{"text":"Larissa, Oaktree Financial.","start":5.7599998,"end":7.14,"sentiment":"neutral","sentiment_score":0.03467813817163309},{"text":"Hi, Christine.","start":43.964996,"end":44.684998,"sentiment":"neutral","sentiment_score":0.04671661555767059},{"text":"Larissa from Oakview Financial.","start":44.684998,"end":46.144997,"sentiment":"neutral","sentiment_score":0.06389343366026878},{"text":"I was just giving you a quick oh, hi, Christine.","start":46.204998,"end":49.52,"sentiment":"neutral","sentiment_score":0.10350875556468964},{"text":"Larissa from Oakview Financial.","start":49.58,"end":51.02,"sentiment":"neutral","sentiment_score":0.154362503439188}],"sentiment":"neutral","sentiment_score":0.09154691085543322,"num_words":23,"start":5.7599998,"end":51.02},{"sentences":[{"text":"How are you 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know our call is recorded.","start":64.245,"end":67.525,"sentiment":"neutral","sentiment_score":0.029356348048895597},{"text":"And if I could just get you confirmed security for me?","start":67.525,"end":70.085,"sentiment":"neutral","sentiment_score":0.05945232070305131},{"text":"Just full name, date of birth, and address.","start":70.085,"end":71.945,"sentiment":"neutral","sentiment_score":0.03028104896657169},{"text":"Perfect.","start":82.66,"end":83.16,"sentiment":"positive","sentiment_score":0.3400079607963562}],"sentiment":"neutral","sentiment_score":0.03154731974005699,"num_words":50,"start":61.845,"end":83.16},{"sentences":[{"text":"So I was just going through because it's the new financial year is obviously rolled over, and we're in July.","start":83.54,"end":88.28001,"sentiment":"neutral","sentiment_score":0.003483761101961136},{"text":"And I was just going through all the like, any outstanding potential, like, notice of intent for 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your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone. Hello? Yes. Good.\n\nHow are you? Mhmm. Yes. Christine Newrow Drive. Twenty first of the eleventh nineteen eighty five five and 42 Binghamton Ave.\n\nMhmm. Yes. Yeah. No. That will be perfect.\n\nAwesome. Okay. Thank you so much. You too. Bye.","paragraphs":[{"sentences":[{"text":"Cord your name and reason for calling.","start":0.16,"end":2.08,"sentiment":"neutral","sentiment_score":0.0002562401017972401},{"text":"I'll see if this person is available.","start":2.08,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.006425806188157627},{"text":"Thanks.","start":12.48,"end":12.98,"sentiment":"neutral","sentiment_score":0.3192594349384308},{"text":"Please stay on the line.","start":13.425,"end":14.645,"sentiment":"neutral","sentiment_score":0.029116037487983703},{"text":"I'm sorry.","start":35.05,"end":35.77,"sentiment":"neutral","sentiment_score":-0.11427656561136246}],"sentiment":"neutral","sentiment_score":0.012866400690241293,"num_words":22,"start":0.16,"end":35.77},{"sentences":[{"text":"This person is not available.","start":35.77,"end":37.23,"sentiment":"neutral","sentiment_score":-0.16865013241767884},{"text":"If you would like to leave an additional message, please reply after the tone.","start":37.625,"end":41.484997,"sentiment":"neutral","sentiment_score":-0.05342832526990345},{"text":"Hello?","start":46.984997,"end":47.484997,"sentiment":"neutral","sentiment_score":0.0662401020526886},{"text":"Yes.","start":51.86,"end":52.18,"sentiment":"neutral","sentiment_score":0.1868574321269989},{"text":"Good.","start":52.18,"end":52.34,"sentiment":"positive","sentiment_score":0.3905736207962036}],"sentiment":"neutral","sentiment_score":-0.04307163913141598,"num_words":22,"start":35.77,"end":52.34},{"sentences":[{"text":"How are you?","start":52.34,"end":53.16,"sentiment":"neutral","sentiment_score":0.28446738918622333},{"text":"Mhmm.","start":62.495,"end":62.995,"sentiment":"neutral","sentiment_score":-0.003411604557186365},{"text":"Yes.","start":70.575,"end":71.075,"sentiment":"neutral","sentiment_score":0.03387942910194397},{"text":"Christine Newrow Drive.","start":73.135,"end":74.515,"sentiment":"neutral","sentiment_score":0.01304913063844045},{"text":"Twenty first of the eleventh nineteen eighty five five and 42 Binghamton Ave.","start":74.735,"end":81.130005,"sentiment":"neutral","sentiment_score":0.016798898219489135}],"sentiment":"neutral","sentiment_score":0.054352526708195605,"num_words":21,"start":52.34,"end":81.130005},{"sentences":[{"text":"Mhmm.","start":95.125,"end":95.625,"sentiment":"neutral","sentiment_score":-0.0016694031655788422},{"text":"Yes.","start":122.505,"end":122.745,"sentiment":"neutral","sentiment_score":0.08377383649349213},{"text":"Yeah.","start":122.745,"end":122.985,"sentiment":"neutral","sentiment_score":0.07066607475280762},{"text":"No.","start":122.985,"end":123.145,"sentiment":"neutral","sentiment_score":-0.025007005780935287},{"text":"That will be perfect.","start":123.145,"end":124.045,"sentiment":"neutral","sentiment_score":0.19313256442546844}],"sentiment":"neutral","sentiment_score":0.11253672000020742,"num_words":8,"start":95.125,"end":124.045},{"sentences":[{"text":"Awesome.","start":130.505,"end":130.905,"sentiment":"positive","sentiment_score":0.4223352074623108},{"text":"Okay.","start":130.905,"end":131.305,"sentiment":"positive","sentiment_score":0.33815324306488037},{"text":"Thank you so much.","start":131.305,"end":132.365,"sentiment":"positive","sentiment_score":0.6901524066925049},{"text":"You too.","start":134.18887,"end":134.98888,"sentiment":"neutral","sentiment_score":0.3003302663564682},{"text":"Bye.","start":134.98888,"end":135.48888,"sentiment":"neutral","sentiment_score":0.12869267165660858}],"sentiment":"positive","sentiment_score":0.4722723646296395,"num_words":9,"start":130.505,"end":135.48888}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Cord your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Larissa, Oaktree Financial.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hi, Christine. Larissa from Oakview Financial. I was just\n\nChannel 1: Hello?\n\nChannel 0: giving you a quick oh, hi, Christine. Larissa from Oakview Financial. How are you going?\n\nChannel 1: Yes. Good. How are you?\n\nChannel 0: Yeah. Really good. It's just a really, really quick one for me. I was just following on from an email that you received from my colleague late well, in June. It was late\n\nChannel 1: Mhmm.\n\nChannel 0: late at the end of financial year. Before I can jump into it though, I do need to just quickly let you know our call is recorded. And if I could just get you confirmed security for me? Just full name,\n\nChannel 1: Yes.\n\nChannel 0: date of birth, and address.\n\nChannel 1: Christine Newrow Drive. Twenty first of the eleventh nineteen eighty five five and 42 Binghamton Ave.\n\nChannel 0: Perfect. So I was just going through because it's the new financial year is obviously rolled over, and we're in July. And I was just going through all the like, any outstanding potential, like, notice of intent for claims.\n\nChannel 1: Mhmm.\n\nChannel 0: And I was just having a look at yours. I know that you emailed my colleague, Caden, back saying that you put an extra $10,000 in and that you were looking to do the claim. I just wanted to confirm with you. So you put $23,000 in nonconcessionally, and I just wanted to confirm that you did wanna claim that full $23,000 because I can submit that today and within five days have the, basically, the receipt for you. So when you do your tax return, it's all ready.\n\nChannel 1: Yes. Yeah. No. That will be perfect.\n\nChannel 0: Perfect. I will submit the 23,000 full today. And once that receipt comes in, we'll email it to you. K?\n\nChannel 1: Awesome. Okay. Thank you so much.\n\nChannel 0: No stress at all. Have a great one. Thanks, man.\n\nChannel 1: You\n\nChannel 0: Bye.\n\nChannel 1: too. Bye.","paragraphs":[{"sentences":[{"text":"Cord your name and reason for calling.","start":0.16,"end":2.08,"sentiment":"neutral","sentiment_score":0.0002562401017972401},{"text":"I'll see if this person is available.","start":2.08,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.006425806188157627}],"sentiment":"neutral","sentiment_score":0.0033410231449774335,"channel":1,"num_words":14,"start":0.16,"end":3.9399998},{"sentences":[{"text":"Larissa, Oaktree Financial.","start":5.7599998,"end":7.14,"sentiment":"neutral","sentiment_score":0.03467813817163309}],"sentiment":"neutral","sentiment_score":0.03467813817163309,"channel":0,"num_words":3,"start":5.7599998,"end":7.14},{"sentences":[{"text":"Thanks.","start":12.48,"end":12.98,"sentiment":"neutral","sentiment_score":0.3192594349384308},{"text":"Please stay on the line.","start":13.425,"end":14.645,"sentiment":"neutral","sentiment_score":0.029116037487983703},{"text":"I'm sorry.","start":35.05,"end":35.77,"sentiment":"neutral","sentiment_score":-0.11427656561136246},{"text":"This person is not available.","start":35.77,"end":37.23,"sentiment":"neutral","sentiment_score":-0.16865013241767884},{"text":"If you would like to leave an additional message, please reply after the tone.","start":37.625,"end":41.484997,"sentiment":"neutral","sentiment_score":-0.05342832526990345}],"sentiment":"neutral","sentiment_score":-0.05018373054486734,"channel":1,"num_words":27,"start":12.48,"end":41.484997},{"sentences":[{"text":"Hi, Christine.","start":43.964996,"end":44.684998,"sentiment":"neutral","sentiment_score":0.04671661555767059},{"text":"Larissa from Oakview Financial.","start":44.684998,"end":46.144997,"sentiment":"neutral","sentiment_score":0.06389343366026878},{"text":"I was just","start":46.204998,"end":47.085,"sentiment":"neutral","sentiment_score":0.06852452456951141}],"sentiment":"neutral","sentiment_score":0.06162005994055006,"channel":0,"num_words":9,"start":43.964996,"end":47.085},{"sentences":[{"text":"Hello?","start":46.984997,"end":47.484997,"sentiment":"neutral","sentiment_score":0.0662401020526886}],"sentiment":"neutral","sentiment_score":0.0662401020526886,"channel":1,"num_words":1,"start":46.984997,"end":47.484997},{"sentences":[{"text":"giving you a quick oh, hi, Christine.","start":47.085,"end":49.52,"sentiment":"neutral","sentiment_score":0.11850199741976601},{"text":"Larissa from Oakview Financial.","start":49.58,"end":51.02,"sentiment":"neutral","sentiment_score":0.154362503439188},{"text":"How are you going?","start":51.02,"end":51.84,"sentiment":"neutral","sentiment_score":0.20995953679084778}],"sentiment":"neutral","sentiment_score":0.152453476190567,"channel":0,"num_words":15,"start":47.085,"end":51.84},{"sentences":[{"text":"Yes.","start":51.86,"end":52.18,"sentiment":"neutral","sentiment_score":0.1868574321269989},{"text":"Good.","start":52.18,"end":52.34,"sentiment":"positive","sentiment_score":0.3905736207962036},{"text":"How are you?","start":52.34,"end":53.16,"sentiment":"neutral","sentiment_score":0.28446738918622333}],"sentiment":"neutral","sentiment_score":0.2861666440963745,"channel":1,"num_words":5,"start":51.86,"end":53.16},{"sentences":[{"text":"Yeah.","start":53.420002,"end":53.82,"sentiment":"positive","sentiment_score":0.3512112498283386},{"text":"Really good.","start":53.82,"end":54.64,"sentiment":"positive","sentiment_score":0.6352366805076599},{"text":"It's just a really, really quick one for me.","start":54.940002,"end":56.940002,"sentiment":"positive","sentiment_score":0.4666763146718343},{"text":"I was just following on from an email that you received from my colleague late well, in June.","start":56.940002,"end":61.845,"sentiment":"neutral","sentiment_score":0.0480474146703879},{"text":"It was late","start":61.845,"end":62.565,"sentiment":"neutral","sentiment_score":-0.006198514873782794}],"sentiment":"neutral","sentiment_score":0.2020614958283576,"channel":0,"num_words":33,"start":53.420002,"end":62.565},{"sentences":[{"text":"Mhmm.","start":62.495,"end":62.995,"sentiment":"neutral","sentiment_score":-0.003411604557186365}],"sentiment":"neutral","sentiment_score":-0.003411604557186365,"channel":1,"num_words":1,"start":62.495,"end":62.995},{"sentences":[{"text":"late at the end of financial year.","start":62.565,"end":64.025,"sentiment":"neutral","sentiment_score":-0.03248532994517258},{"text":"Before I can jump into it though, I do need to just quickly let you know our call is recorded.","start":64.245,"end":67.525,"sentiment":"neutral","sentiment_score":0.029356348048895597},{"text":"And if I could just get you confirmed security for me?","start":67.525,"end":70.085,"sentiment":"neutral","sentiment_score":0.05945232070305131},{"text":"Just full name,","start":70.085,"end":70.725,"sentiment":"neutral","sentiment_score":0.03464747592806816}],"sentiment":"neutral","sentiment_score":0.02725969772876763,"channel":0,"num_words":41,"start":62.565,"end":70.725},{"sentences":[{"text":"Yes.","start":70.575,"end":71.075,"sentiment":"neutral","sentiment_score":0.03387942910194397}],"sentiment":"neutral","sentiment_score":0.03387942910194397,"channel":1,"num_words":1,"start":70.575,"end":71.075},{"sentences":[{"text":"date of birth, and 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was just going through all the like, any outstanding potential, like, notice of intent for claims.","start":88.5,"end":94.575005,"sentiment":"neutral","sentiment_score":-0.08051345807810624}],"sentiment":"neutral","sentiment_score":-0.0266553605787265,"channel":0,"num_words":39,"start":82.66,"end":94.575005},{"sentences":[{"text":"Mhmm.","start":95.125,"end":95.625,"sentiment":"neutral","sentiment_score":-0.0016694031655788422}],"sentiment":"neutral","sentiment_score":-0.0016694031655788422,"channel":1,"num_words":1,"start":95.125,"end":95.625},{"sentences":[{"text":"And I was just having a look at yours.","start":95.675,"end":98.555,"sentiment":"neutral","sentiment_score":0.004136305716302659},{"text":"I know that you emailed my colleague, Caden, back saying that you put an extra $10,000 in and that you were looking to do the claim.","start":98.555,"end":106.549995,"sentiment":"neutral","sentiment_score":0.020941899587901738},{"text":"I just wanted to confirm with you.","start":106.549995,"end":108.25,"sentiment":"neutral","sentiment_score":0.07093289068767003},{"text":"So you put $23,000 in nonconcessionally, and I just wanted to confirm that you did wanna claim that full $23,000 because I can submit that today and within five days have the, basically, the receipt for you.","start":108.31,"end":120.155,"sentiment":"neutral","sentiment_score":0.1104426435320764},{"text":"So when you do your tax return, it's all ready.","start":120.155,"end":122.255,"sentiment":"neutral","sentiment_score":0.10104776024818421}],"sentiment":"neutral","sentiment_score":0.06938316616533177,"channel":0,"num_words":89,"start":95.675,"end":122.255},{"sentences":[{"text":"Yes.","start":122.505,"end":122.745,"sentiment":"neutral","sentiment_score":0.08377383649349213},{"text":"Yeah.","start":122.745,"end":122.985,"sentiment":"neutral","sentiment_score":0.07066607475280762},{"text":"No.","start":122.985,"end":123.145,"sentiment":"neutral","sentiment_score":-0.025007005780935287},{"text":"That will be perfect.","start":123.145,"end":124.045,"sentiment":"neutral","sentiment_score":0.19313256442546844}],"sentiment":"neutral","sentiment_score":0.1288518804524626,"channel":1,"num_words":7,"start":122.505,"end":124.045},{"sentences":[{"text":"Perfect.","start":124.634995,"end":125.115,"sentiment":"positive","sentiment_score":0.43392297625541687},{"text":"I will submit the 23,000 full 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all.","start":132.38893,"end":133.18893,"sentiment":"positive","sentiment_score":0.41596266627311707},{"text":"Have a great one.","start":133.18893,"end":133.82893,"sentiment":"positive","sentiment_score":0.6810796111822128},{"text":"Thanks, man.","start":133.82893,"end":134.46893,"sentiment":"positive","sentiment_score":0.5428309142589569}],"sentiment":"positive","sentiment_score":0.5473830938339234,"channel":0,"num_words":10,"start":132.38893,"end":134.46893},{"sentences":[{"text":"You","start":134.18887,"end":134.50888,"sentiment":"positive","sentiment_score":0.39032676815986633}],"sentiment":"positive","sentiment_score":0.39032676815986633,"channel":1,"num_words":1,"start":134.18887,"end":134.50888},{"sentences":[{"text":"Bye.","start":134.46893,"end":134.96893,"sentiment":"neutral","sentiment_score":0.33255189657211304}],"sentiment":"neutral","sentiment_score":0.33255189657211304,"channel":0,"num_words":1,"start":134.46893,"end":134.96893},{"sentences":[{"text":"too.","start":134.50888,"end":134.98888,"sentiment":"neutral","sentiment_score":0.21033376455307007},{"text":"Bye.","start":134.98888,"end":135.48888,"sentiment":"neutral","sentiment_score":0.12869267165660858}],"sentiment":"neutral","sentiment_score":0.16951321810483932,"channel":1,"num_words":2,"start":134.50888,"end":135.48888}]},"summary":{"result":"success","short":"The customer called Oaktree Financial to follow up on an email they received from a colleague in June. The agent confirmed the customer's information and asked if they wanted to claim a full $23,000. The agent also confirmed the customer's security and said they would email the receipt once they receive it. The call ended with the agent thanking the customer and wishing them a good day."},"intents":{"segments":[{"text":"Just full name, Yes.","start_word":146,"end_word":149,"intents":[{"intent":"Confirm identity","confidence_score":0.5302556}]},{"text":"That will be perfect. Perfect. I will submit the 23,000 full today. And once that receipt comes in, we'll email it to you. K?","start_word":303,"end_word":326,"intents":[{"intent":"Provide confirmation","confidence_score":0.029600691}]},{"text":"I will submit the 23,000 full today. And once that receipt comes in, we'll email it to you. K?","start_word":308,"end_word":326,"intents":[{"intent":"Provide receipt email","confidence_score":0.0000017070139}]},{"text":"I will submit the 23,000 full today. And once that receipt comes in, we'll email it to you. K? Awesome.","start_word":308,"end_word":327,"intents":[{"intent":"Submit receipt","confidence_score":0.30614284}]}]},"sentiments":{"segments":[{"text":"Cord your name and reason for calling. I'll see if this person is available. Larissa, Oaktree Financial. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. Hi, Christine. Larissa from Oakview Financial. I was just Hello? giving you a quick oh, hi, Christine. Larissa from Oakview Financial. How are you going? Yes.","start_word":0,"end_word":69,"sentiment":"neutral","sentiment_score":0.03642455115914345},{"text":"Good.","start_word":70,"end_word":70,"sentiment":"positive","sentiment_score":0.3905736207962036},{"text":"How are you?","start_word":71,"end_word":73,"sentiment":"neutral","sentiment_score":0.28152090311050415},{"text":"Yeah. Really good. It's just a really, really quick one for me.","start_word":74,"end_word":85,"sentiment":"positive","sentiment_score":0.4785851836204529},{"text":"I was just following on from an email that you received from my colleague late well, in June. It was late Mhmm. late at the end of financial year. Before I can jump into it though, I do need to just quickly let you know our call is recorded. And if I could just get you confirmed security for me? Just full name, Yes. date of birth, and address. Christine Newrow Drive. Twenty first of the eleventh nineteen eighty five five and 42 Binghamton Ave.","start_word":86,"end_word":170,"sentiment":"neutral","sentiment_score":0.027026772499084473},{"text":"Perfect.","start_word":171,"end_word":171,"sentiment":"positive","sentiment_score":0.3400079607963562},{"text":"So I was just going through because it's the new financial year is obviously rolled over, and we're in July. And I was just going through all the like, any outstanding potential, like, notice of intent for claims. Mhmm. And I was just having a look at yours. I know that you emailed my colleague, Caden, back saying that you put an extra $10,000 in and that you were looking to do the claim. I just wanted to confirm with you. So you put $23,000 in nonconcessionally, and I just wanted to confirm that you did wanna claim that full $23,000 because I can submit that today and within five days have the, basically, the receipt for you. So when you do your tax return, it's all ready. Yes. Yeah. No. That will be perfect.","start_word":172,"end_word":306,"sentiment":"neutral","sentiment_score":0.03838862106204033},{"text":"Perfect.","start_word":307,"end_word":307,"sentiment":"positive","sentiment_score":0.43392297625541687},{"text":"I will submit the 23,000 full today. And once that receipt comes in, we'll email it to you. K?","start_word":308,"end_word":326,"sentiment":"neutral","sentiment_score":0.19238610565662384},{"text":"Awesome. Okay. Thank you so much. No stress at all. Have a great one. Thanks, man. You Bye.","start_word":327,"end_word":344,"sentiment":"positive","sentiment_score":0.5232210159301758},{"text":"too. Bye.","start_word":345,"end_word":346,"sentiment":"neutral","sentiment_score":0.18717412650585177}],"average":{"sentiment":"neutral","sentiment_score":0.09764552415664228}}}}