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Kail speaking. And, again, in contact with who, sir? Trish. No worries. She might have get put you on a quick hold. Nice to meet you. Sorry about that. You still there? I just had a quick look. We don't have a Trish in the company. Sorry. Yeah. You too. Bye 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you for calling Tinson Police Service. Kail speaking. And, again, in contact with who, sir? Trish. No worries.\n\nShe might have get put you on a quick hold. Nice to meet you. Sorry about that. You still there? I just had a quick look.\n\nWe don't have a Trish in the company. Sorry. Yeah. You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Tinson Police Service.","start":16.135,"end":17.735,"sentiment":"positive","sentiment_score":0.4974662406103952},{"text":"Kail speaking.","start":17.735,"end":18.475,"sentiment":"neutral","sentiment_score":0.31558510661125183},{"text":"And, again, in contact with who, sir?","start":33.09,"end":34.79,"sentiment":"neutral","sentiment_score":0.038970152980514934},{"text":"Trish.","start":42.29,"end":42.79,"sentiment":"neutral","sentiment_score":0.019204186275601387},{"text":"No worries.","start":53.225,"end":53.704998,"sentiment":"neutral","sentiment_score":0.04100218787789345}],"sentiment":"neutral","sentiment_score":0.2361807121258033,"num_words":19,"start":16.135,"end":53.704998},{"sentences":[{"text":"She might have get put you on a quick hold.","start":53.704998,"end":55.565,"sentiment":"neutral","sentiment_score":0.026509424299001695},{"text":"Nice to meet you.","start":56.91,"end":66.48875,"sentiment":"neutral","sentiment_score":0.11960495635867119},{"text":"Sorry about that.","start":114.44,"end":115.0,"sentiment":"neutral","sentiment_score":-0.052735225607951484},{"text":"You still there?","start":115.0,"end":115.82,"sentiment":"neutral","sentiment_score":-0.06264306356509526},{"text":"I just had a quick look.","start":119.72,"end":121.0,"sentiment":"neutral","sentiment_score":-0.0143162173529466}],"sentiment":"neutral","sentiment_score":0.01198007295338007,"num_words":26,"start":53.704998,"end":121.0},{"sentences":[{"text":"We don't have a Trish in the company.","start":121.0,"end":123.34,"sentiment":"neutral","sentiment_score":-0.08353304024785757},{"text":"Sorry.","start":123.479996,"end":123.979996,"sentiment":"neutral","sentiment_score":-0.05552218109369278},{"text":"Yeah.","start":131.21501,"end":131.71501,"sentiment":"neutral","sentiment_score":0.024632802233099937},{"text":"You too.","start":147.33693,"end":147.81693,"sentiment":"neutral","sentiment_score":0.267994225025177},{"text":"Bye bye.","start":147.81693,"end":148.47693,"sentiment":"neutral","sentiment_score":0.13758010044693947}],"sentiment":"neutral","sentiment_score":0.007999639292912824,"num_words":14,"start":121.0,"end":148.47693}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Tinson Police Service. Kail speaking.\n\nChannel 0: Oh, yes. Hi. Good day to you. My name is Andrew, and I was actually trying to get a hold of Michael Michael in the or, I mean, Trish on the IT department.\n\nChannel 1: And, again, in contact with who, sir?\n\nChannel 0: I'm trying to get Trish from the IT department.\n\nChannel 1: Trish.\n\nChannel 0: Trish, Mac Elroy?\n\nChannel 1: No worries. She might have get put you on a quick hold. Nice\n\nChannel 0: Oh, yeah. No no worries.\n\nChannel 1: to\n\nChannel 0: Thank you.\n\nChannel 1: meet you. Sorry about that. You still there?\n\nChannel 0: Oh, yeah. Still here.\n\nChannel 1: I just had a quick look. We don't have a Trish in the company. Sorry.\n\nChannel 0: Oh my god. Is this Townstand Building Service?\n\nChannel 1: Yeah.\n\nChannel 0: Yep. Alright. You know, I tried to call her number directly, but, yeah, I think I may have missed. But, yeah, thank you for checking, though. I appreciate it.\n\nYou have a great day. Take care.\n\nChannel 1: You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Tinson Police Service.","start":16.135,"end":17.735,"sentiment":"positive","sentiment_score":0.4974662406103952},{"text":"Kail speaking.","start":17.735,"end":18.475,"sentiment":"neutral","sentiment_score":0.31558510661125183}],"sentiment":"positive","sentiment_score":0.4570482108328078,"channel":1,"num_words":9,"start":16.135,"end":18.475},{"sentences":[{"text":"Oh, yes.","start":20.154999,"end":20.715,"sentiment":"neutral","sentiment_score":0.19668711721897125},{"text":"Hi.","start":20.715,"end":21.195,"sentiment":"positive","sentiment_score":0.3844050168991089},{"text":"Good day to you.","start":21.195,"end":22.974998,"sentiment":"positive","sentiment_score":0.5182401910424232},{"text":"My name is Andrew, and I was actually trying to get a hold of Michael Michael in the or, I mean, Trish on the IT 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The agent, Kail, puts the customer on hold briefly before returning to inform him that Trish may have missed her call but they do not have a Trish in the company. The customer thanks Kail and ends the call."},"intents":{"segments":[{"text":"My name is Andrew, and I was actually trying to get a hold of Michael Michael in the or, I mean, Trish on the IT department. And, again, in contact with who, sir? I'm trying to get Trish from the IT department. Trish. Trish, Mac Elroy? No worries. She might have get put you on a quick hold. Nice Oh, yeah.","start_word":16,"end_word":76,"intents":[{"intent":"Get trichet","confidence_score":0.000024607316}]},{"text":"Trish, Mac Elroy? No worries. She might have get put you on a quick hold. Nice Oh, yeah. No no worries. to Thank you. meet you.","start_word":59,"end_word":84,"intents":[{"intent":"Meet trish","confidence_score":0.0069999546}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Tinson Police Service.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.5008050203323364},{"text":"Kail speaking. Oh, yes.","start_word":7,"end_word":10,"sentiment":"neutral","sentiment_score":0.25613611936569214},{"text":"Hi. Good day to you.","start_word":11,"end_word":15,"sentiment":"positive","sentiment_score":0.4741025865077973},{"text":"My name is Andrew, and I was actually trying to get a hold of Michael Michael in the or, I mean, Trish on the IT department. And, again, in contact with who, sir? I'm trying to get Trish from the IT department. Trish. Trish, Mac Elroy? No worries. She might have get put you on a quick hold. Nice Oh, yeah. No no worries. to Thank you. meet you. Sorry about that. You still there? Oh, yeah. Still here. I just had a quick look. We don't have a Trish in the company. Sorry. Oh my god. Is this Townstand Building Service? Yeah. Yep. Alright. You know, I tried to call her number directly, but, yeah, I think I may have missed. But, yeah, thank you for checking, though.","start_word":16,"end_word":144,"sentiment":"neutral","sentiment_score":0.04184351861476898},{"text":"I appreciate it. You have a great day. Take care.","start_word":145,"end_word":154,"sentiment":"positive","sentiment_score":0.5592400431632996},{"text":"You too. Bye bye.","start_word":155,"end_word":158,"sentiment":"neutral","sentiment_score":0.19403043389320376}],"average":{"sentiment":"neutral","sentiment_score":0.11559608946455284}}}}