{"metadata":{"transaction_key":"deprecated","request_id":"019e958a-ac2c-7fd3-9538-4266b4358f07","sha256":"e12af074982e28d79081fcefa15b6b53601869b371eb78c3c6d5b9758f8fa6fa","created":"2026-06-05T02:09:15.595Z","duration":38.231937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":102,"output_tokens":32},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":119,"output_tokens":119},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":119,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. This is Andrew from Vigilance AI. Am I talking to Raymond? Pardon me. You're not part of what, Raymond? Oh, you're retired?","confidence":0.99609375,"words":[{"word":"oh","start":4.4,"end":4.56,"confidence":0.9897461,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.03928013890981674},{"word":"hi","start":4.56,"end":5.04,"confidence":0.99316406,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.03989642113447189},{"word":"this","start":5.04,"end":5.3599997,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.04136550799012184},{"word":"is","start":5.3599997,"end":5.6,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04611612111330032},{"word":"andrew","start":5.6,"end":6.0,"confidence":1.0,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.05514504760503769},{"word":"from","start":6.0,"end":6.24,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.059172313660383224},{"word":"vigilance","start":6.24,"end":6.74,"confidence":0.954834,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.06497456133365631},{"word":"ai","start":6.96,"end":7.46,"confidence":0.90600586,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.06128304451704025},{"word":"am","start":7.52,"end":7.7599998,"confidence":1.0,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.02792255207896233},{"word":"i","start":7.7599998,"end":7.9199996,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03169207274913788},{"word":"talking","start":7.9199996,"end":8.32,"confidence":1.0,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":0.01661277376115322},{"word":"to","start":8.32,"end":8.559999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02403636835515499},{"word":"raymond","start":8.559999,"end":9.059999,"confidence":0.99560547,"punctuated_word":"Raymond?","sentiment":"neutral","sentiment_score":0.03360167145729065},{"word":"pardon","start":19.165,"end":19.645,"confidence":0.78027344,"punctuated_word":"Pardon","sentiment":"neutral","sentiment_score":-0.19456607103347776},{"word":"me","start":19.645,"end":20.145,"confidence":0.9091797,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.14762099087238312},{"word":"you're","start":20.205,"end":20.705,"confidence":0.96191406,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.17442280054092407},{"word":"not","start":20.765,"end":21.085,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.17133323848247528},{"word":"part","start":21.085,"end":21.485,"confidence":0.99609375,"punctuated_word":"part","sentiment":"neutral","sentiment_score":-0.16214150190353394},{"word":"of","start":21.485,"end":21.985,"confidence":0.99609375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.13950933516025543},{"word":"what","start":22.045,"end":22.545,"confidence":0.8105469,"punctuated_word":"what,","sentiment":"neutral","sentiment_score":-0.13062509894371033},{"word":"raymond","start":22.765,"end":23.265,"confidence":0.7832031,"punctuated_word":"Raymond?","sentiment":"neutral","sentiment_score":-0.15390369296073914},{"word":"oh","start":27.63,"end":28.13,"confidence":0.9812012,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0790114477276802},{"word":"you're","start":28.189999,"end":28.689999,"confidence":0.9970703,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.07121333479881287},{"word":"retired","start":30.189999,"end":30.689999,"confidence":0.91381836,"punctuated_word":"retired?","sentiment":"neutral","sentiment_score":-0.0554719977080822}],"paragraphs":{"transcript":"\nOh, hi. This is Andrew from Vigilance AI. Am I talking to Raymond? Pardon me. You're not part of what, Raymond?\n\nOh, you're retired?","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":4.4,"end":5.04,"sentiment":"neutral","sentiment_score":0.03958828002214432},{"text":"This is Andrew from Vigilance AI.","start":5.04,"end":7.46,"sentiment":"neutral","sentiment_score":0.05467609936992327},{"text":"Am I talking to Raymond?","start":7.52,"end":9.059999,"sentiment":"neutral","sentiment_score":0.026773087680339813},{"text":"Pardon me.","start":19.165,"end":20.145,"sentiment":"neutral","sentiment_score":-0.17109353095293045},{"text":"You're not part of what, Raymond?","start":20.205,"end":23.265,"sentiment":"neutral","sentiment_score":-0.1553226113319397}],"sentiment":"neutral","sentiment_score":-0.03490591120152246,"num_words":21,"start":4.4,"end":23.265},{"sentences":[{"text":"Oh, you're retired?","start":27.63,"end":30.689999,"sentiment":"neutral","sentiment_score":-0.06856559341152509}],"sentiment":"neutral","sentiment_score":-0.06856559341152509,"num_words":3,"start":27.63,"end":30.689999}]}}]},{"alternatives":[{"transcript":"Hello? Yes. Speaking. What can I help? Oh, I'm I'm not IT anymore. Sorry. Sorry. I'm I'm not IT anymore. Okay? Yeah. Yeah. I'm not I IT industry anymore. Sorry. So yeah. Yeah. Okay. Okay. Thank you. Thank you very much. Bye bye. Bye.","confidence":0.9970703,"words":[{"word":"hello","start":0.16,"end":0.65999997,"confidence":0.5982666,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.016461286693811417},{"word":"yes","start":9.599999,"end":9.92,"confidence":0.79711914,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05578042566776275},{"word":"speaking","start":9.92,"end":10.32,"confidence":0.99560547,"punctuated_word":"Speaking.","sentiment":"neutral","sentiment_score":0.03919147700071335},{"word":"what","start":10.32,"end":10.48,"confidence":0.9951172,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.03303461894392967},{"word":"can","start":10.48,"end":10.639999,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.036276791244745255},{"word":"i","start":10.639999,"end":10.8,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03683311492204666},{"word":"help","start":10.8,"end":11.3,"confidence":1.0,"punctuated_word":"help?","sentiment":"neutral","sentiment_score":0.02719474956393242},{"word":"oh","start":12.0,"end":12.16,"confidence":0.9831543,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.1979418694972992},{"word":"i'm","start":12.16,"end":12.4,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.24005767703056335},{"word":"i'm","start":12.4,"end":12.639999,"confidence":0.9951172,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.28437408804893494},{"word":"not","start":12.639999,"end":12.799999,"confidence":0.9970703,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.3160552382469177},{"word":"it","start":12.799999,"end":13.12,"confidence":0.6645508,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.31056952476501465},{"word":"anymore","start":13.12,"end":13.5199995,"confidence":0.9975586,"punctuated_word":"anymore.","sentiment":"neutral","sentiment_score":-0.2790157198905945},{"word":"sorry","start":13.5199995,"end":14.0,"confidence":0.99902344,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.2334137260913849},{"word":"sorry","start":14.0,"end":14.5,"confidence":0.99658203,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.23788902163505551},{"word":"i'm","start":14.965,"end":15.285,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.21304592490196228},{"word":"i'm","start":15.285,"end":15.525001,"confidence":0.9904785,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.20521506667137143},{"word":"not","start":15.525001,"end":15.765,"confidence":0.9970703,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1987610012292862},{"word":"it","start":15.765,"end":16.085001,"confidence":0.99902344,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.2153559923171997},{"word":"anymore","start":16.085001,"end":16.585001,"confidence":0.99853516,"punctuated_word":"anymore.","sentiment":"neutral","sentiment_score":-0.22335797548294067},{"word":"okay","start":16.645,"end":17.145,"confidence":0.9748535,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":-0.10970455408096312},{"word":"yeah","start":24.404999,"end":24.645,"confidence":0.9904785,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0671883225440979},{"word":"yeah","start":24.645,"end":24.965,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06542635709047318},{"word":"i'm","start":24.965,"end":25.125,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.08234235644340515},{"word":"not","start":25.125,"end":25.625,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.09240461885929108},{"word":"i","start":26.485,"end":26.725,"confidence":0.2631836,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08183848112821579},{"word":"it","start":26.885,"end":27.125,"confidence":0.9160156,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.12413884699344636},{"word":"industry","start":27.125,"end":27.625,"confidence":0.95703125,"punctuated_word":"industry","sentiment":"neutral","sentiment_score":-0.10152263939380646},{"word":"anymore","start":27.685001,"end":28.185001,"confidence":0.99902344,"punctuated_word":"anymore.","sentiment":"neutral","sentiment_score":-0.07905006408691406},{"word":"sorry","start":28.476938,"end":28.976938,"confidence":1.0,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.0777723416686058},{"word":"so","start":29.59694,"end":29.916939,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.061129067093133926},{"word":"yeah","start":31.196938,"end":31.43694,"confidence":0.99316406,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.031337033957242966},{"word":"yeah","start":31.43694,"end":31.676939,"confidence":1.0,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.005339512601494789},{"word":"okay","start":31.676939,"end":32.17694,"confidence":0.875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03920402750372887},{"word":"okay","start":32.476936,"end":32.876938,"confidence":0.9970703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.13797977566719055},{"word":"thank","start":32.876938,"end":33.11694,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5011649131774902},{"word":"you","start":33.11694,"end":33.356937,"confidence":0.9951172,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3827804327011109},{"word":"thank","start":33.356937,"end":33.59694,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5712485313415527},{"word":"you","start":33.59694,"end":33.676937,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6028553247451782},{"word":"very","start":33.676937,"end":33.91694,"confidence":0.99902344,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.6106044054031372},{"word":"much","start":33.91694,"end":34.07694,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.552649199962616},{"word":"bye","start":34.07694,"end":34.31694,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.1911928355693817},{"word":"bye","start":34.31694,"end":34.63694,"confidence":0.99853516,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.1564311683177948},{"word":"bye","start":34.63694,"end":35.13694,"confidence":0.99609375,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.06947749853134155}],"paragraphs":{"transcript":"\nHello? Yes. Speaking. What can I help? Oh, I'm I'm not IT anymore.\n\nSorry. Sorry. I'm I'm not IT anymore. Okay? Yeah.\n\nYeah. I'm not I IT industry anymore. Sorry. So yeah. Yeah.\n\nOkay. Okay. Thank you. Thank you very much. Bye bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.016461286693811417},{"text":"Yes.","start":9.599999,"end":9.92,"sentiment":"neutral","sentiment_score":0.05578042566776275},{"text":"Speaking.","start":9.92,"end":10.32,"sentiment":"neutral","sentiment_score":0.03919147700071335},{"text":"What can I help?","start":10.32,"end":11.3,"sentiment":"neutral","sentiment_score":0.0333348186686635},{"text":"Oh, I'm I'm not IT anymore.","start":12.0,"end":13.5199995,"sentiment":"neutral","sentiment_score":-0.2713356862465541}],"sentiment":"neutral","sentiment_score":-0.10640320411095253,"num_words":13,"start":0.16,"end":13.5199995},{"sentences":[{"text":"Sorry.","start":13.5199995,"end":14.0,"sentiment":"neutral","sentiment_score":-0.2334137260913849},{"text":"Sorry.","start":14.0,"end":14.5,"sentiment":"neutral","sentiment_score":-0.23788902163505551},{"text":"I'm I'm not IT anymore.","start":14.965,"end":16.585001,"sentiment":"neutral","sentiment_score":-0.21114719212055205},{"text":"Okay?","start":16.645,"end":17.145,"sentiment":"neutral","sentiment_score":-0.10970455408096312},{"text":"Yeah.","start":24.404999,"end":24.645,"sentiment":"neutral","sentiment_score":-0.0671883225440979}],"sentiment":"neutral","sentiment_score":-0.18932573166158465,"num_words":9,"start":13.5199995,"end":24.645},{"sentences":[{"text":"Yeah.","start":24.645,"end":24.965,"sentiment":"neutral","sentiment_score":-0.06542635709047318},{"text":"I'm not I IT industry anymore.","start":24.965,"end":28.185001,"sentiment":"neutral","sentiment_score":-0.09354950115084648},{"text":"Sorry.","start":28.476938,"end":28.976938,"sentiment":"neutral","sentiment_score":-0.0777723416686058},{"text":"So yeah.","start":29.59694,"end":31.43694,"sentiment":"neutral","sentiment_score":-0.046233050525188446},{"text":"Yeah.","start":31.43694,"end":31.676939,"sentiment":"neutral","sentiment_score":0.005339512601494789}],"sentiment":"neutral","sentiment_score":-0.07196566310118545,"num_words":11,"start":24.645,"end":31.676939},{"sentences":[{"text":"Okay.","start":31.676939,"end":32.17694,"sentiment":"neutral","sentiment_score":0.03920402750372887},{"text":"Okay.","start":32.476936,"end":32.876938,"sentiment":"neutral","sentiment_score":0.13797977566719055},{"text":"Thank you.","start":32.876938,"end":33.356937,"sentiment":"positive","sentiment_score":0.44197267293930054},{"text":"Thank you very much.","start":33.356937,"end":34.07694,"sentiment":"positive","sentiment_score":0.584339365363121},{"text":"Bye bye.","start":34.07694,"end":34.63694,"sentiment":"neutral","sentiment_score":0.17381200194358826}],"sentiment":"positive","sentiment_score":0.3746110614389181,"num_words":10,"start":31.676939,"end":34.63694},{"sentences":[{"text":"Bye.","start":34.63694,"end":35.13694,"sentiment":"neutral","sentiment_score":0.06947749853134155}],"sentiment":"neutral","sentiment_score":0.06947749853134155,"num_words":1,"start":34.63694,"end":35.13694}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Oh, hi. This is Andrew from Vigilance AI. Am I talking to Raymond?\n\nChannel 1: Yes. Speaking. What can I help? Oh, I'm I'm not IT anymore. Sorry.\n\nSorry. I'm I'm not IT anymore. Okay?\n\nChannel 0: Pardon me. You're not part of what, Raymond?\n\nChannel 1: Yeah. Yeah. I'm not I IT industry\n\nChannel 0: Oh,\n\nChannel 1: anymore.\n\nChannel 0: you're\n\nChannel 1: Sorry. So\n\nChannel 0: retired?\n\nChannel 1: yeah. Yeah. Okay. Okay. Thank you.\n\nThank you very much. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.016461286693811417}],"sentiment":"neutral","sentiment_score":0.016461286693811417,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Oh, hi.","start":4.4,"end":5.04,"sentiment":"neutral","sentiment_score":0.03958828002214432},{"text":"This is Andrew from Vigilance AI.","start":5.04,"end":7.46,"sentiment":"neutral","sentiment_score":0.05467609936992327},{"text":"Am I talking to Raymond?","start":7.52,"end":9.059999,"sentiment":"neutral","sentiment_score":0.026773087680339813}],"sentiment":"neutral","sentiment_score":0.04162296882042518,"channel":0,"num_words":13,"start":4.4,"end":9.059999},{"sentences":[{"text":"Yes.","start":9.599999,"end":9.92,"sentiment":"neutral","sentiment_score":0.05578042566776275},{"text":"Speaking.","start":9.92,"end":10.32,"sentiment":"neutral","sentiment_score":0.03919147700071335},{"text":"What can I help?","start":10.32,"end":11.3,"sentiment":"neutral","sentiment_score":0.0333348186686635},{"text":"Oh, I'm I'm not IT anymore.","start":12.0,"end":13.5199995,"sentiment":"neutral","sentiment_score":-0.2713356862465541},{"text":"Sorry.","start":13.5199995,"end":14.0,"sentiment":"neutral","sentiment_score":-0.2334137260913849}],"sentiment":"neutral","sentiment_score":-0.12562435894058302,"channel":1,"num_words":13,"start":9.599999,"end":14.0},{"sentences":[{"text":"Sorry.","start":14.0,"end":14.5,"sentiment":"neutral","sentiment_score":-0.23788902163505551},{"text":"I'm I'm not IT anymore.","start":14.965,"end":16.585001,"sentiment":"neutral","sentiment_score":-0.21114719212055205},{"text":"Okay?","start":16.645,"end":17.145,"sentiment":"neutral","sentiment_score":-0.10970455408096312}],"sentiment":"neutral","sentiment_score":-0.20047564804553986,"channel":1,"num_words":7,"start":14.0,"end":17.145},{"sentences":[{"text":"Pardon me.","start":19.165,"end":20.145,"sentiment":"neutral","sentiment_score":-0.17109353095293045},{"text":"You're not part of what, Raymond?","start":20.205,"end":23.265,"sentiment":"neutral","sentiment_score":-0.1553226113319397}],"sentiment":"neutral","sentiment_score":-0.15926534123718739,"channel":0,"num_words":8,"start":19.165,"end":23.265},{"sentences":[{"text":"Yeah.","start":24.404999,"end":24.645,"sentiment":"neutral","sentiment_score":-0.0671883225440979},{"text":"Yeah.","start":24.645,"end":24.965,"sentiment":"neutral","sentiment_score":-0.06542635709047318},{"text":"I'm not I IT industry","start":24.965,"end":27.625,"sentiment":"neutral","sentiment_score":-0.09644938856363297}],"sentiment":"neutral","sentiment_score":-0.08783737463610512,"channel":1,"num_words":7,"start":24.404999,"end":27.625},{"sentences":[{"text":"Oh,","start":27.63,"end":28.13,"sentiment":"neutral","sentiment_score":-0.0790114477276802}],"sentiment":"neutral","sentiment_score":-0.0790114477276802,"channel":0,"num_words":1,"start":27.63,"end":28.13},{"sentences":[{"text":"anymore.","start":27.685001,"end":28.185001,"sentiment":"neutral","sentiment_score":-0.07905006408691406}],"sentiment":"neutral","sentiment_score":-0.07905006408691406,"channel":1,"num_words":1,"start":27.685001,"end":28.185001},{"sentences":[{"text":"you're","start":28.189999,"end":28.689999,"sentiment":"neutral","sentiment_score":-0.07121333479881287}],"sentiment":"neutral","sentiment_score":-0.07121333479881287,"channel":0,"num_words":1,"start":28.189999,"end":28.689999},{"sentences":[{"text":"Sorry.","start":28.476938,"end":28.976938,"sentiment":"neutral","sentiment_score":-0.0777723416686058},{"text":"So","start":29.59694,"end":29.916939,"sentiment":"neutral","sentiment_score":-0.061129067093133926}],"sentiment":"neutral","sentiment_score":-0.06945070438086987,"channel":1,"num_words":2,"start":28.476938,"end":29.916939},{"sentences":[{"text":"retired?","start":30.189999,"end":30.689999,"sentiment":"neutral","sentiment_score":-0.0554719977080822}],"sentiment":"neutral","sentiment_score":-0.0554719977080822,"channel":0,"num_words":1,"start":30.189999,"end":30.689999},{"sentences":[{"text":"yeah.","start":31.196938,"end":31.43694,"sentiment":"neutral","sentiment_score":-0.031337033957242966},{"text":"Yeah.","start":31.43694,"end":31.676939,"sentiment":"neutral","sentiment_score":0.005339512601494789},{"text":"Okay.","start":31.676939,"end":32.17694,"sentiment":"neutral","sentiment_score":0.03920402750372887},{"text":"Okay.","start":32.476936,"end":32.876938,"sentiment":"neutral","sentiment_score":0.13797977566719055},{"text":"Thank you.","start":32.876938,"end":33.356937,"sentiment":"positive","sentiment_score":0.44197267293930054}],"sentiment":"neutral","sentiment_score":0.17252193794896206,"channel":1,"num_words":6,"start":31.196938,"end":33.356937},{"sentences":[{"text":"Thank you very much.","start":33.356937,"end":34.07694,"sentiment":"positive","sentiment_score":0.584339365363121},{"text":"Bye bye.","start":34.07694,"end":34.63694,"sentiment":"neutral","sentiment_score":0.17381200194358826},{"text":"Bye.","start":34.63694,"end":35.13694,"sentiment":"neutral","sentiment_score":0.06947749853134155}],"sentiment":"positive","sentiment_score":0.39349413769585745,"channel":1,"num_words":7,"start":33.356937,"end":35.13694}]},"summary":{"result":"success","short":"Andrew from Helsance AI calls Raymond, but he informs him that he is no longer IT industry and apologizes. He thanks him and ends the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Oh, hi. This is Andrew from Vigilance AI. Am I talking to Raymond? Yes. Speaking. What can I help? Oh, I'm I'm not IT anymore. Sorry. Sorry. I'm I'm not IT anymore. Okay? Pardon me. You're not part of what, Raymond? Yeah. Yeah. I'm not I IT industry Oh, anymore. you're Sorry. So retired? yeah. Yeah. Okay. Okay.","start_word":0,"end_word":58,"sentiment":"neutral","sentiment_score":-0.08660010248422623},{"text":"Thank you. Thank you very much.","start_word":59,"end_word":64,"sentiment":"positive","sentiment_score":0.5195915699005127},{"text":"Bye bye. Bye.","start_word":65,"end_word":67,"sentiment":"neutral","sentiment_score":0.1417880803346634}],"average":{"sentiment":"neutral","sentiment_score":-0.030493888534417674}}}}