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Let me just check your account. Hello, Cody? Yeah. Thank you for waiting. So okay. Let's connect the router. Please plug the router into the NTD box, the network termination device on your wall. Yeah. Connect the NTD box. Is it connected at the one port on your router? It's WAN port. Okay. It should be connected to the WAN, not at the LAN three. Yes. And how about the other end of the cable? May I know where is it connected? Okay. Mhmm. Mhmm. I think it's connected to the right port because upon checking on your end, your Internet is now up and running. Can we try to use the Internet to double check? Mhmm. Okay. But are you connected to the network, the Wi Fi? Okay. Can you check on your device, the Wi Fi name, which should have Airtel Airtel five g or Airtel 2.4 g? Okay. How about on your phone? Are you using your phone right now on checking the Internet? Can you check the Wi Fi setting on your phone if the available network if there's Airtel? How about the SSID on your router? That might be the network name as well if there's no Airtel. But can you see on the Wi Fi available if there's five g or 2.4 g? Okay. Can we try to connect with that one? Okay. How about the SSID, may I know the SSID of your router? How does it search? Says? Is there two SSID written at the back of your router? Sure. At the back of your router, the speaker, is there an SSID written? SSID. It says SSID. Okay. Okay. Let me just check on our end. Hello, Cody? Yeah. Thank you for waiting. May I know what is the first network that is you can detect on your phone, the Wi Fi name? How about the next one? Is it okay if you send me a screenshot of that one by email? Mhmm. And then let me just send the email to you. So I'm going to email you shortly, then just just reply to that email with the pictures. Okay. Okay then. Then I'll get back to you once I review the images. Yes. I'm gonna give you a callback. Okay. Sure. Send you the email now. Okay. Hang on. Hello, Cody? Yeah. I already sent the email. Okay. Can I also have the clear photo of the label on the back of your router? Okay. Hello, Cody? Yeah. Is it okay if you send me again the list of the network avail networks available? Because we did off the network at the address for us to check if there's the changes with the available networks. Mhmm. Hello, Cody? Yes. Can you try to connect with the OCOM 6C34? Okay. Hang on. Hello, Cody? Yeah. Is it okay if you send me again now? Because on our end, the service is online. So the Wi Fi should be available on on the list. Oh, we're just figuring out now on what is the Wi Fi name. Actually, it's supposed to be on the one, w a n. Because when you changed the cable, you went online. So that means the service is up and running. We just need to connect your device. But, yeah, we're deter we're checking on what is the Wi Fi name because as of the moment, the one that can provision your router is not available. That's why we cannot confirm. But it should be one of those on the list. Yeah. Can we try to the Alcon two two six zero? Okay. Yes. Hello? Is it okay if we do a full power cycle with the router? Please turn off the router. Unplug it. Like, turn it off for hang on. Let me just check your account. Yeah. Please unplug the router. I'll keep it unplugged for twenty minutes. And after that, plug it back in, and let's check again the available Wi Fi names. Yeah. We're going to reboot also the network at the address right now. So for it to take effect on the router as well, we need to unplug the router. So I'll know this step yeah. I'll know this step in your account. And if the issue is if you can still find the Wi Fi name on the available list, please give us a callback so we can continue with the next step or escalate the issue now on the provisioning or network team. Okay then. Thank you. Bye for now. Do you also have our customer support twenty four hours customer support number? Yeah. Have you received the SMS message that we sent you? Okay. I will let me just confirm. 0403 763 744. Yeah. So if no one answer via this number, you can call this number instead because this is our after hour support contact. Yeah. If, yeah, if ever the issue is still there, just mention to the other representatives that we tried. We we did not find the Wi Fi name, even the SSID at your router. Okay? Thank you. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nOkay. May I have your full name, please, for me to check the account? Okay. Hang on. Let me just check your account.\n\nHello, Cody? Yeah. Thank you for waiting. So okay. Let's connect the router.\n\nPlease plug the router into the NTD box, the network termination device on your wall. Yeah. Connect the NTD box. Is it connected at the one port on your router? It's WAN port.\n\nOkay. It should be connected to the WAN, not at the LAN three. Yes. And how about the other end of the cable? May I know where is it connected?\n\nOkay. Mhmm. Mhmm. I think it's connected to the right port because upon checking on your end, your Internet is now up and running. Can we try to use the Internet to double check?\n\nMhmm. Okay. But are you connected to the network, the Wi Fi? Okay. Can you check on your device, the Wi Fi name, which should have Airtel Airtel five g or Airtel 2.4 g?\n\nOkay. How about on your phone? Are you using your phone right now on checking the Internet? Can you check the Wi Fi setting on your phone if the available network if there's Airtel? How about the SSID on your router?\n\nThat might be the network name as well if there's no Airtel. But can you see on the Wi Fi available if there's five g or 2.4 g? Okay. Can we try to connect with that one? Okay.\n\nHow about the SSID, may I know the SSID of your router? How does it search? Says? Is there two SSID written at the back of your router? Sure.\n\nAt the back of your router, the speaker, is there an SSID written? SSID. It says SSID. Okay. Okay.\n\nLet me just check on our end. Hello, Cody? Yeah. Thank you for waiting. May I know what is the first network that is you can detect on your phone, the Wi Fi name?\n\nHow about the next one? Is it okay if you send me a screenshot of that one by email? Mhmm. And then let me just send the email to you. So I'm going to email you shortly, then just just reply to that email with the pictures.\n\nOkay. Okay then. Then I'll get back to you once I review the images. Yes. I'm gonna give you a callback.\n\nOkay. Sure. Send you the email now. Okay. Hang on.\n\nHello, Cody? Yeah. I already sent the email. Okay. Can I also have the clear photo of the label on the back of your router?\n\nOkay. Hello, Cody? Yeah. Is it okay if you send me again the list of the network avail networks available? Because we did off the network at the address for us to check if there's the changes with the available networks.\n\nMhmm. Hello, Cody? Yes. Can you try to connect with the OCOM 6C34? Okay.\n\nHang on. Hello, Cody? Yeah. Is it okay if you send me again now? Because on our end, the service is online.\n\nSo the Wi Fi should be available on on the list. Oh, we're just figuring out now on what is the Wi Fi name. Actually, it's supposed to be on the one, w a n. Because when you changed the cable, you went online. So that means the service is up and running.\n\nWe just need to connect your device. But, yeah, we're deter we're checking on what is the Wi Fi name because as of the moment, the one that can provision your router is not available. That's why we cannot confirm. But it should be one of those on the list. Yeah.\n\nCan we try to the Alcon two two six zero? Okay. Yes. Hello? Is it okay if we do a full power cycle with the router?\n\nPlease turn off the router. Unplug it. Like, turn it off for hang on. Let me just check your account. Yeah.\n\nPlease unplug the router. I'll keep it unplugged for twenty minutes. And after that, plug it back in, and let's check again the available Wi Fi names. Yeah. We're going to reboot also the network at the address right now.\n\nSo for it to take effect on the router as well, we need to unplug the router. So I'll know this step yeah. I'll know this step in your account. And if the issue is if you can still find the Wi Fi name on the available list, please give us a callback so we can continue with the next step or escalate the issue now on the provisioning or network team. Okay then.\n\nThank you. Bye for now. Do you also have our customer support twenty four hours customer support number? Yeah. Have you received the SMS message that we sent you?\n\nOkay. I will let me just confirm. 0403 763 744. Yeah. So if no one answer via this number, you can call this number instead because this is our after hour support contact.\n\nYeah. If, yeah, if ever the issue is still there, just mention to the other representatives that we tried. We we did not find the Wi Fi name, even the SSID at your router. Okay? Thank you.\n\nBye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.21010786294937137},{"text":"Good afternoon.","start":1.4399999,"end":2.26,"sentiment":"positive","sentiment_score":0.47211597859859467},{"text":"This is Maureen from Airtel tech support.","start":2.32,"end":4.8199997,"sentiment":"positive","sentiment_score":0.40486770442553927},{"text":"How can I assist you today?","start":5.3599997,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.31614358971516293},{"text":"Mhmm.","start":15.425,"end":15.925,"sentiment":"neutral","sentiment_score":0.004955387208610773}],"sentiment":"positive","sentiment_score":0.34648415744852495,"num_words":17,"start":1.04,"end":15.925},{"sentences":[{"text":"Okay.","start":16.065,"end":16.565,"sentiment":"neutral","sentiment_score":0.03212078660726547},{"text":"May I have your full name, please, for me to check the 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okay.","start":54.214996,"end":54.934998,"sentiment":"neutral","sentiment_score":0.3060363084077835},{"text":"Let's connect the router.","start":54.934998,"end":57.835,"sentiment":"neutral","sentiment_score":0.16174770146608353}],"sentiment":"neutral","sentiment_score":0.27898791432380676,"num_words":13,"start":50.214996,"end":57.835},{"sentences":[{"text":"Please plug the router into the NTD box, the network termination device on your wall.","start":58.59,"end":64.29,"sentiment":"neutral","sentiment_score":0.11311628172794978},{"text":"Yeah.","start":67.79,"end":68.29,"sentiment":"neutral","sentiment_score":0.04883415251970291},{"text":"Connect the NTD box.","start":68.99,"end":70.455,"sentiment":"neutral","sentiment_score":0.03950519114732742},{"text":"Is it connected at the one port on your router?","start":70.695,"end":73.195,"sentiment":"neutral","sentiment_score":0.025952987372875214},{"text":"It's WAN 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connected?","start":103.615,"end":105.235,"sentiment":"neutral","sentiment_score":-0.00115806409823043}],"sentiment":"neutral","sentiment_score":0.016345453386505445,"num_words":30,"start":85.24,"end":105.235},{"sentences":[{"text":"Okay.","start":129.355,"end":129.855,"sentiment":"neutral","sentiment_score":-0.11076384782791138},{"text":"Mhmm.","start":130.795,"end":131.295,"sentiment":"neutral","sentiment_score":-0.06517151743173599},{"text":"Mhmm.","start":132.955,"end":133.355,"sentiment":"neutral","sentiment_score":0.000619382131844759},{"text":"I think it's connected to the right port because upon checking on your end, your Internet is now up and running.","start":133.355,"end":140.41501,"sentiment":"neutral","sentiment_score":0.03863822384959176},{"text":"Can we try to use the Internet to double check?","start":140.90999,"end":143.56999,"sentiment":"neutral","sentiment_score":-0.013194884173572063}],"sentiment":"neutral","sentiment_score":0.0148275845875854,"num_words":34,"start":129.355,"end":143.56999},{"sentences":[{"text":"Mhmm.","start":147.95,"end":148.45,"sentiment":"neutral","sentiment_score":-0.016271689906716347},{"text":"Okay.","start":213.895,"end":214.395,"sentiment":"neutral","sentiment_score":-0.06426222622394562},{"text":"But are you connected to the network, the Wi Fi?","start":216.055,"end":219.83499,"sentiment":"neutral","sentiment_score":-0.054767940379679206},{"text":"Okay.","start":224.56001,"end":225.06001,"sentiment":"neutral","sentiment_score":-0.02916097082197666},{"text":"Can you check on your device, the Wi Fi name, which should have Airtel Airtel five g or Airtel 2.4 g?","start":225.52,"end":235.86,"sentiment":"neutral","sentiment_score":-0.010312804242684728}],"sentiment":"neutral","sentiment_score":-0.025704211171935585,"num_words":34,"start":147.95,"end":235.86},{"sentences":[{"text":"Okay.","start":259.43,"end":259.93,"sentiment":"neutral","sentiment_score":-0.05650794506072998},{"text":"How about on your phone?","start":259.99,"end":261.66998,"sentiment":"neutral","sentiment_score":-0.04079563915729523},{"text":"Are you using your phone right now on checking the Internet?","start":261.66998,"end":264.77502,"sentiment":"neutral","sentiment_score":-0.03295873952182857},{"text":"Can you check the Wi Fi setting on your phone if the available network if there's Airtel?","start":268.595,"end":277.095,"sentiment":"neutral","sentiment_score":0.00032586933058850905},{"text":"How about the SSID on your 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one?","start":321.26498,"end":323.455,"sentiment":"neutral","sentiment_score":0.029890090227127075},{"text":"Okay.","start":345.06,"end":345.56,"sentiment":"neutral","sentiment_score":0.018236618489027023}],"sentiment":"neutral","sentiment_score":-0.037671662621984355,"num_words":38,"start":293.205,"end":345.56},{"sentences":[{"text":"How about the SSID, may I know the SSID of your router?","start":345.78,"end":350.28,"sentiment":"neutral","sentiment_score":0.010259103185186783},{"text":"How does it search?","start":350.34,"end":351.375,"sentiment":"neutral","sentiment_score":0.012538037030026317},{"text":"Says?","start":358.815,"end":359.315,"sentiment":"neutral","sentiment_score":0.007332890294492245},{"text":"Is there two SSID written at the back of your router?","start":367.36002,"end":375.38,"sentiment":"neutral","sentiment_score":-0.011013383469121023},{"text":"Sure.","start":378.72,"end":379.22,"sentiment":"neutral","sentiment_score":0.012388240545988085}],"sentiment":"neutral","sentiment_score":0.0024770792766377844,"num_words":29,"start":345.78,"end":379.22},{"sentences":[{"text":"At the back of your router, the speaker, is there an SSID written?","start":395.69,"end":400.51,"sentiment":"neutral","sentiment_score":-0.08083270203608733},{"text":"SSID.","start":406.01,"end":406.51,"sentiment":"neutral","sentiment_score":-0.029535628855228424},{"text":"It says SSID.","start":406.81003,"end":407.805,"sentiment":"neutral","sentiment_score":-0.03287817599872748},{"text":"Okay.","start":442.53497,"end":443.03497,"sentiment":"neutral","sentiment_score":-0.020885303616523743},{"text":"Okay.","start":446.44,"end":446.76,"sentiment":"neutral","sentiment_score":-0.002950221300125122}],"sentiment":"neutral","sentiment_score":-0.0633068846440629,"num_words":19,"start":395.69,"end":446.76},{"sentences":[{"text":"Let me just check on our end.","start":446.76,"end":448.62003,"sentiment":"neutral","sentiment_score":0.050429749701704295},{"text":"Hello, Cody?","start":528.955,"end":529.85504,"sentiment":"neutral","sentiment_score":0.11838709563016891},{"text":"Yeah.","start":533.09,"end":533.59,"sentiment":"neutral","sentiment_score":0.18389707803726196},{"text":"Thank you for waiting.","start":533.89,"end":535.03,"sentiment":"positive","sentiment_score":0.46712636947631836},{"text":"May I know what is the first network that is you can detect on your phone, the Wi Fi name?","start":535.25,"end":544.335,"sentiment":"neutral","sentiment_score":0.14375957064330577}],"sentiment":"neutral","sentiment_score":0.16227577670532115,"num_words":34,"start":446.76,"end":544.335},{"sentences":[{"text":"How about the next one?","start":552.09503,"end":553.555,"sentiment":"neutral","sentiment_score":0.031097660958766937},{"text":"Is it okay if you send me a screenshot of that one by email?","start":560.04,"end":564.77997,"sentiment":"neutral","sentiment_score":0.07965784599738461},{"text":"Mhmm.","start":565.88,"end":566.38,"sentiment":"neutral","sentiment_score":0.012158405035734177},{"text":"And then let me just send the email to you.","start":567.8,"end":572.38,"sentiment":"neutral","sentiment_score":0.06934962905943394},{"text":"So I'm going to email you shortly, then just just reply to that email with the pictures.","start":587.74,"end":593.36005,"sentiment":"neutral","sentiment_score":0.1264495683066985}],"sentiment":"neutral","sentiment_score":0.08778713841704612,"num_words":47,"start":552.09503,"end":593.36005},{"sentences":[{"text":"Okay.","start":595.26,"end":595.76,"sentiment":"neutral","sentiment_score":0.2653391659259796},{"text":"Okay then.","start":595.9,"end":596.7,"sentiment":"neutral","sentiment_score":0.22428086400032043},{"text":"Then I'll get back to you once I review the images.","start":596.7,"end":600.4,"sentiment":"neutral","sentiment_score":0.16400952501730484},{"text":"Yes.","start":604.115,"end":604.435,"sentiment":"neutral","sentiment_score":0.0615081861615181},{"text":"I'm gonna give you a callback.","start":604.435,"end":605.815,"sentiment":"neutral","sentiment_score":0.04637721118827661}],"sentiment":"neutral","sentiment_score":0.13608462487657866,"num_words":21,"start":595.26,"end":605.815},{"sentences":[{"text":"Okay.","start":623.81,"end":624.29004,"sentiment":"neutral","sentiment_score":0.07492586970329285},{"text":"Sure.","start":624.29004,"end":624.79004,"sentiment":"neutral","sentiment_score":0.12024905532598495},{"text":"Send you the email now.","start":625.875,"end":626.775,"sentiment":"neutral","sentiment_score":0.13568797409534455},{"text":"Okay.","start":630.995,"end":631.395,"sentiment":"neutral","sentiment_score":0.0477188415825367},{"text":"Hang on.","start":631.395,"end":632.135,"sentiment":"neutral","sentiment_score":0.031083034351468086}],"sentiment":"neutral","sentiment_score":0.09834997057914734,"num_words":10,"start":623.81,"end":632.135},{"sentences":[{"text":"Hello, Cody?","start":721.745,"end":722.565,"sentiment":"neutral","sentiment_score":0.04517499357461929},{"text":"Yeah.","start":727.10504,"end":727.59,"sentiment":"neutral","sentiment_score":0.08304286003112793},{"text":"I already sent the email.","start":727.67004,"end":729.29004,"sentiment":"neutral","sentiment_score":0.10444829612970352},{"text":"Okay.","start":733.99005,"end":734.49005,"sentiment":"neutral","sentiment_score":0.08334458619356155},{"text":"Can I also have the clear photo of the label on the back of your router?","start":827.875,"end":832.63995,"sentiment":"neutral","sentiment_score":0.024843357503414154}],"sentiment":"neutral","sentiment_score":0.04705890536308289,"num_words":25,"start":721.745,"end":832.63995},{"sentences":[{"text":"Okay.","start":836.62,"end":837.12,"sentiment":"neutral","sentiment_score":0.029060186818242073},{"text":"Hello, Cody?","start":1028.7,"end":1029.6,"sentiment":"neutral","sentiment_score":0.05176055058836937},{"text":"Yeah.","start":1031.5,"end":1032.0,"sentiment":"neutral","sentiment_score":0.07730050384998322},{"text":"Is it okay if you send me again the list of the network avail networks available?","start":1032.7,"end":1037.2,"sentiment":"neutral","sentiment_score":0.053088075132109225},{"text":"Because we did off the network at the address for us to check if there's the changes with the available networks.","start":1037.715,"end":1047.095,"sentiment":"neutral","sentiment_score":-0.08480772287363098}],"sentiment":"neutral","sentiment_score":-0.017601736253354608,"num_words":41,"start":836.62,"end":1047.095},{"sentences":[{"text":"Mhmm.","start":1054.33,"end":1054.83,"sentiment":"neutral","sentiment_score":-0.018421011045575145},{"text":"Hello, Cody?","start":1389.5549,"end":1390.535,"sentiment":"neutral","sentiment_score":0.010624921415001154},{"text":"Yes.","start":1391.65,"end":1392.15,"sentiment":"neutral","sentiment_score":0.014037505723536016},{"text":"Can you try to connect with the OCOM 6C34?","start":1394.13,"end":1398.63,"sentiment":"neutral","sentiment_score":-0.014054335860742463},{"text":"Okay.","start":1435.2949,"end":1435.695,"sentiment":"neutral","sentiment_score":-0.10254310071468352}],"sentiment":"neutral","sentiment_score":-0.01515469899667161,"num_words":14,"start":1054.33,"end":1435.695},{"sentences":[{"text":"Hang on.","start":1435.695,"end":1436.4349,"sentiment":"neutral","sentiment_score":-0.11613644286990166},{"text":"Hello, Cody?","start":1498.775,"end":1499.8351,"sentiment":"neutral","sentiment_score":0.0021710977889597416},{"text":"Yeah.","start":1502.25,"end":1502.49,"sentiment":"neutral","sentiment_score":0.033975858241319656},{"text":"Is it okay if you send me again now?","start":1502.49,"end":1504.83,"sentiment":"neutral","sentiment_score":0.04092308692634106},{"text":"Because on our end, the service is online.","start":1504.97,"end":1507.95,"sentiment":"neutral","sentiment_score":0.030647151172161102}],"sentiment":"neutral","sentiment_score":0.019069552717899733,"num_words":22,"start":1435.695,"end":1507.95},{"sentences":[{"text":"So the Wi Fi should be available on on the list.","start":1509.85,"end":1514.025,"sentiment":"neutral","sentiment_score":0.06316470964388414},{"text":"Oh, we're just figuring out now on what is the Wi Fi name.","start":1526.425,"end":1530.85,"sentiment":"neutral","sentiment_score":-0.020909386328779735},{"text":"Actually, it's supposed to be on the one, w a n.","start":1562.13,"end":1565.91,"sentiment":"neutral","sentiment_score":0.006827825849706476},{"text":"Because when you changed the cable, you went online.","start":1566.8501,"end":1569.75,"sentiment":"neutral","sentiment_score":0.03514998281995455},{"text":"So that means the service is up and running.","start":1571.3151,"end":1574.135,"sentiment":"neutral","sentiment_score":0.1236092456512981}],"sentiment":"neutral","sentiment_score":0.036357149516917625,"num_words":53,"start":1509.85,"end":1574.135},{"sentences":[{"text":"We just need to connect your device.","start":1574.595,"end":1576.615,"sentiment":"neutral","sentiment_score":0.009987294940011842},{"text":"But, yeah, we're deter we're checking on what is the Wi Fi name because as of the moment, the one that can provision your router is not available.","start":1578.115,"end":1589.92,"sentiment":"neutral","sentiment_score":-0.18692996193255698},{"text":"That's why we cannot confirm.","start":1589.98,"end":1591.4401,"sentiment":"neutral","sentiment_score":-0.2499563217163086},{"text":"But it should be one of those on the list.","start":1593.9,"end":1599.195,"sentiment":"neutral","sentiment_score":0.05344503112137318},{"text":"Yeah.","start":1637.42,"end":1637.9,"sentiment":"neutral","sentiment_score":0.029619116336107257}],"sentiment":"neutral","sentiment_score":-0.11470274608947482,"num_words":51,"start":1574.595,"end":1637.9},{"sentences":[{"text":"Can we try to the Alcon two two six zero?","start":1637.9,"end":1641.6,"sentiment":"neutral","sentiment_score":0.021372945606708528},{"text":"Okay.","start":1648.06,"end":1648.395,"sentiment":"neutral","sentiment_score":-0.03521748632192612},{"text":"Yes.","start":1734.01,"end":1734.1699,"sentiment":"neutral","sentiment_score":0.018762851133942604},{"text":"Hello?","start":1734.1699,"end":1734.6699,"sentiment":"neutral","sentiment_score":0.011705598793923857},{"text":"Is it okay if we do a full power cycle with the router?","start":1735.575,"end":1738.635,"sentiment":"neutral","sentiment_score":0.026282007734362896}],"sentiment":"neutral","sentiment_score":0.02117871231614397,"num_words":26,"start":1637.9,"end":1738.635},{"sentences":[{"text":"Please turn off the router.","start":1744.9349,"end":1747.335,"sentiment":"neutral","sentiment_score":-0.06589223369956017},{"text":"Unplug it.","start":1747.335,"end":1748.315,"sentiment":"neutral","sentiment_score":-0.058987103402614594},{"text":"Like, turn it off for hang on.","start":1749.575,"end":1752.4801,"sentiment":"neutral","sentiment_score":-0.0562851546066148},{"text":"Let me just check your account.","start":1752.4801,"end":1753.9401,"sentiment":"neutral","sentiment_score":-0.021236369386315346},{"text":"Yeah.","start":1754.8,"end":1755.12,"sentiment":"neutral","sentiment_score":0.02913762629032135}],"sentiment":"neutral","sentiment_score":-0.04474819274175735,"num_words":21,"start":1744.9349,"end":1755.12},{"sentences":[{"text":"Please unplug the router.","start":1755.12,"end":1756.56,"sentiment":"neutral","sentiment_score":-0.010372815653681755},{"text":"I'll keep it unplugged for twenty minutes.","start":1756.56,"end":1758.66,"sentiment":"neutral","sentiment_score":-0.014757957309484482},{"text":"And after that, plug it back in, and let's check again the available Wi Fi names.","start":1759.3601,"end":1766.335,"sentiment":"neutral","sentiment_score":-0.009718884073663503},{"text":"Yeah.","start":1770.955,"end":1771.2749,"sentiment":"neutral","sentiment_score":-0.052044302225112915},{"text":"We're going to reboot also the network at the address right now.","start":1771.2749,"end":1776.0149,"sentiment":"neutral","sentiment_score":-0.11645082446436088}],"sentiment":"neutral","sentiment_score":-0.043743832618929446,"num_words":40,"start":1755.12,"end":1776.0149},{"sentences":[{"text":"So for it to take effect on the router as well, we need to unplug the router.","start":1776.09,"end":1780.11,"sentiment":"neutral","sentiment_score":-0.085094023934182},{"text":"So I'll know this step yeah.","start":1783.21,"end":1785.21,"sentiment":"neutral","sentiment_score":-0.05391005674997965},{"text":"I'll know this step in your account.","start":1785.21,"end":1786.73,"sentiment":"neutral","sentiment_score":-0.010977600568107196},{"text":"And if the issue is if you can still find the Wi Fi name on the available list, please give us a callback so we can continue with the next step or escalate the issue now on the provisioning or network team.","start":1786.73,"end":1804.7899,"sentiment":"neutral","sentiment_score":-0.08289117233029433},{"text":"Okay then.","start":1804.7899,"end":1805.35,"sentiment":"neutral","sentiment_score":0.2048560231924057}],"sentiment":"neutral","sentiment_score":-0.06646782625466585,"num_words":74,"start":1776.09,"end":1805.35},{"sentences":[{"text":"Thank you.","start":1805.35,"end":1805.99,"sentiment":"neutral","sentiment_score":0.3192487210035324},{"text":"Bye for now.","start":1805.99,"end":1806.89,"sentiment":"neutral","sentiment_score":0.24008372922738394},{"text":"Do you also have our customer support twenty four hours customer support number?","start":1808.3099,"end":1813.9299,"sentiment":"neutral","sentiment_score":0.028918634956845872},{"text":"Yeah.","start":1816.95,"end":1817.355,"sentiment":"neutral","sentiment_score":-0.016033437103033066},{"text":"Have you received the SMS message that we sent you?","start":1823.755,"end":1827.0549,"sentiment":"neutral","sentiment_score":-0.0012476485222578048}],"sentiment":"neutral","sentiment_score":0.058833826269055235,"num_words":29,"start":1805.35,"end":1827.0549},{"sentences":[{"text":"Okay.","start":1834.9299,"end":1835.4299,"sentiment":"neutral","sentiment_score":0.06616240739822388},{"text":"I will let me just confirm.","start":1835.73,"end":1837.27,"sentiment":"neutral","sentiment_score":0.06415394072731335},{"text":"0403 763 744.","start":1838.37,"end":1847.03,"sentiment":"neutral","sentiment_score":0.019584507991870243},{"text":"Yeah.","start":1848.755,"end":1849.075,"sentiment":"neutral","sentiment_score":0.1626938283443451},{"text":"So if no one answer via this number, you can call this number instead because this is our after hour support contact.","start":1849.075,"end":1858.855,"sentiment":"neutral","sentiment_score":0.04524657282639633}],"sentiment":"neutral","sentiment_score":0.050544182007963005,"num_words":33,"start":1834.9299,"end":1858.855},{"sentences":[{"text":"Yeah.","start":1860.9149,"end":1861.4149,"sentiment":"neutral","sentiment_score":0.043730564415454865},{"text":"If, yeah, if ever the issue is still there, just mention to the other representatives that we tried.","start":1861.5549,"end":1867.6901,"sentiment":"neutral","sentiment_score":-0.14971342589706182},{"text":"We we did not find the Wi Fi name, even the SSID at your router.","start":1867.75,"end":1874.0968,"sentiment":"neutral","sentiment_score":-0.32931598673264184},{"text":"Okay?","start":1874.6368,"end":1875.1368,"sentiment":"neutral","sentiment_score":-0.13712096214294434},{"text":"Thank you.","start":1876.4768,"end":1877.1168,"sentiment":"positive","sentiment_score":0.6192017495632172}],"sentiment":"neutral","sentiment_score":-0.17539373961453503,"num_words":37,"start":1860.9149,"end":1877.1168},{"sentences":[{"text":"Bye for now.","start":1877.1168,"end":1878.0168,"sentiment":"positive","sentiment_score":0.3525160650412242}],"sentiment":"positive","sentiment_score":0.3525160650412242,"num_words":3,"start":1877.1168,"end":1878.0168}]}}]},{"alternatives":[{"transcript":"Hi. I'm just trying to set up my Wi Fi at the moment. We've just got our modem in, so we haven't set it up before. Thirty John Fay. Yep. It's all connected. LAN port. It's connected to LAN three on the router. K. Oh, WAN. Yep. Now it's connected to WAN. Let me 5546 8. There's only one bit it can be connected to on our on our things. I can't really see what it says, but there's one option. Okay. Let me just do yeah. Okay. So this Wi Fi is called It's not coming up, I don't think. I'm connected to nothing right now. It's it doesn't say anywhere about anything. It says product number k seven, IP address, SSID, Wi Fi password, username, power rating. It doesn't say Yep. I'm using my sign. There's nothing that says Airtel. No. I can't see that either. See CCM. Yeah. I can't see that either. Yeah. They're called OCOM. There's there's five different OCOMs. OCOM 22602.4, OCOM 6 C 342.4, Ocom 6 C 3.45 G. There's multiple. It'll be for half an hour because we're I'm I'm on a level with, you know, 10 other units. C CCM CMCC DashC1DB. Disk two. Yeah. Just hold for a second, please. So what were you saying? Sorry. V10. Yep. Yeah. There's we've we've discussed this. There's two SSIDs. They're basic basically the same letter of numbers and letters. One says 5G at the end. The other one doesn't. They're not coming up on my Wi Fi network. All of these OCOM numbers are not out because I know that when I had the existing router plugged in, it said OCON seven ADO. I've just pulled that out. That's not coming up either. The first seller TV with no password. Kitchen display. I can send you yep. Can you set the door? Are you gonna email me, and I'm gonna respond to it? Perfect. You're gonna call me back? How long will this take? Because we've been out of Wi Fi for we moved in last Friday. Not this not the one per like, over a week ago. I'd prefer if we can just stay on the line because I've already sent you it. Alright. Yep. I've already responded. Hey. Yeah. I I responded to it straight away. Oh, sorry. I responded to the invoice one. It's sent. Yeah. Of course. Yep. How would that be? You said you already took it out yesterday. So we need to take the meat out. Actually, you said you did. He went, I I've already literally, I swear you said so you said, I no. It's on 8%. You have yours. Oh, hello, Katie. You need nonsocialistic kids. Look at that. Oh, push your head into the thing. Maybe let me check my meal plan. Yeah. Literally, the only thing take out on here that I can track is a GYG box burrito bowl, no sour cream, welcome bowl, and cheese is okay, Double meat in brackets. I guess. I yeah. You could do something else if you want. Yeah. I guess. Susan has 20% of selected items. Oh, Yep. I'm not seeing anything, but I'll send you a screenshot. Well, it says send you a screenshot of of the port. Can you get them out? Get him out of the freaking room, please. Shut the door for a reason. I don't think they have fun. I don't know. They don't do a whole lot, And Charlie doesn't even hang out with me. Like, some days, she does. We does. They start getting excited. Yeah. But they get excited they they get excited whenever I come downstairs. I think we're going some and, yeah, and then I and then I leave. Like, today, Brett fucked up on a job. Maybe. Yeah. Okay. Whatever we usually get, like, pulled with brisket or whatever it is. I don't know. Yep. Yep. For mail? Says incorrect password. I don't know. I think that Oh, that's regular. I don't know. Yep. Okay. Yeah. I'll just have a look. It doesn't look like much of this. Yeah. Looks exactly the same. Definitely needs to be plugged into LAN, not LAN one or anything like that. Yes. Okay. Yeah. Okay. Mhmm. So I've sent you it, and none of them have changed. Start going through. Trying to connect to all of them. I just emailed you the new the other other ones. 6M6ALQF. Already tried it. No. It didn't work. I'm trying everyone on the list. Okay. Nothing's working. Nothing's connecting. Hello? So what do we what do you want me to do? Yep. And then if it doesn't work? Okay. And if it doesn't Okay. Thank you. Bye. No. What's the number? Can you come with me again? When did you send it? Can you just tell me over the phone? So let me try to find it. Yep. Yep. Perfect. Okay. Perfect. Thank you. Yep. Okay. Thank you. 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I'm just trying to set up my Wi Fi at the moment. We've just got our modem in, so we haven't set it up before. Thirty John Fay. Yep.\n\nIt's all connected. LAN port. It's connected to LAN three on the router. K. Oh, WAN.\n\nYep. Now it's connected to WAN. Let me 5546 8. There's only one bit it can be connected to on our on our things. I can't really see what it says, but there's one option.\n\nOkay. Let me just do yeah. Okay. So this Wi Fi is called It's not coming up, I don't think. I'm connected to nothing right now.\n\nIt's it doesn't say anywhere about anything. It says product number k seven, IP address, SSID, Wi Fi password, username, power rating. It doesn't say Yep. I'm using my sign. There's nothing that says Airtel.\n\nNo. I can't see that either. See CCM. Yeah. I can't see that either.\n\nYeah. They're called OCOM. There's there's five different OCOMs. OCOM 22602.4, OCOM 6 C 342.4, Ocom 6 C 3.45 G. There's multiple.\n\nIt'll be for half an hour because we're I'm I'm on a level with, you know, 10 other units. C CCM CMCC DashC1DB. Disk two. Yeah. Just hold for a second, please.\n\nSo what were you saying? Sorry. V10. Yep. Yeah.\n\nThere's we've we've discussed this. There's two SSIDs. They're basic basically the same letter of numbers and letters. One says 5G at the end. The other one doesn't.\n\nThey're not coming up on my Wi Fi network. All of these OCOM numbers are not out because I know that when I had the existing router plugged in, it said OCON seven ADO. I've just pulled that out. That's not coming up either. The first seller TV with no password.\n\nKitchen display. I can send you yep. Can you set the door? Are you gonna email me, and I'm gonna respond to it? Perfect.\n\nYou're gonna call me back? How long will this take? Because we've been out of Wi Fi for we moved in last Friday. Not this not the one per like, over a week ago. I'd prefer if we can just stay on the line because I've already sent you it.\n\nAlright. Yep. I've already responded. Hey. Yeah.\n\nI I responded to it straight away. Oh, sorry. I responded to the invoice one. It's sent. Yeah.\n\nOf course. Yep. How would that be? You said you already took it out yesterday. So we need to take the meat out.\n\nActually, you said you did. He went, I I've already literally, I swear you said so you said, I no. It's on 8%. You have yours. Oh, hello, Katie.\n\nYou need nonsocialistic kids. Look at that. Oh, push your head into the thing. Maybe let me check my meal plan. Yeah.\n\nLiterally, the only thing take out on here that I can track is a GYG box burrito bowl, no sour cream, welcome bowl, and cheese is okay, Double meat in brackets. I guess. I yeah. You could do something else if you want. Yeah.\n\nI guess. Susan has 20% of selected items. Oh, Yep. I'm not seeing anything, but I'll send you a screenshot. Well, it says send you a screenshot of of the port.\n\nCan you get them out? Get him out of the freaking room, please. Shut the door for a reason. I don't think they have fun. I don't know.\n\nThey don't do a whole lot, And Charlie doesn't even hang out with me. Like, some days, she does. We does. They start getting excited. Yeah.\n\nBut they get excited they they get excited whenever I come downstairs. I think we're going some and, yeah, and then I and then I leave. Like, today, Brett fucked up on a job. Maybe. Yeah.\n\nOkay. Whatever we usually get, like, pulled with brisket or whatever it is. I don't know. Yep. Yep.\n\nFor mail? Says incorrect password. I don't know. I think that Oh, that's regular. I don't know.\n\nYep. Okay. Yeah. I'll just have a look. It doesn't look like much of this.\n\nYeah. Looks exactly the same. Definitely needs to be plugged into LAN, not LAN one or anything like that. Yes. Okay.\n\nYeah. Okay. Mhmm. So I've sent you it, and none of them have changed. Start going through.\n\nTrying to connect to all of them. I just emailed you the new the other other ones. 6M6ALQF. Already tried it. No.\n\nIt didn't work. I'm trying everyone on the list. Okay. Nothing's working. Nothing's connecting.\n\nHello? So what do we what do you want me to do? Yep. And then if it doesn't work? Okay.\n\nAnd if it doesn't Okay. Thank you. Bye. No. What's the number?\n\nCan you come with me again? When did you send it? Can you just tell me over the phone? So let me try to find it. Yep.\n\nYep. Perfect. Okay. Perfect. Thank you.\n\nYep. Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.26456671953201294},{"text":"I'm just trying to set up my Wi Fi at the moment.","start":8.08,"end":11.2,"sentiment":"neutral","sentiment_score":-0.015673906231919926},{"text":"We've just got our modem in, so we haven't set it up before.","start":11.2,"end":14.42,"sentiment":"neutral","sentiment_score":-0.0746141649209536},{"text":"Thirty John Fay.","start":20.535,"end":21.994999,"sentiment":"neutral","sentiment_score":0.010424125629166761},{"text":"Yep.","start":51.945,"end":52.445,"sentiment":"neutral","sentiment_score":0.13573874533176422}],"sentiment":"neutral","sentiment_score":-0.02421643923347195,"num_words":30,"start":6.16,"end":52.445},{"sentences":[{"text":"It's all connected.","start":65.49,"end":66.79,"sentiment":"neutral","sentiment_score":0.1122662474711736},{"text":"LAN port.","start":79.765,"end":80.405,"sentiment":"neutral","sentiment_score":0.01696426048874855},{"text":"It's connected to LAN three on the router.","start":80.405,"end":84.424995,"sentiment":"neutral","sentiment_score":0.0243003920186311},{"text":"K.","start":94.130005,"end":94.450005,"sentiment":"neutral","sentiment_score":0.012155060656368732},{"text":"Oh, WAN.","start":94.450005,"end":95.350006,"sentiment":"neutral","sentiment_score":0.02045995555818081}],"sentiment":"neutral","sentiment_score":0.03863783570704982,"num_words":16,"start":65.49,"end":95.350006},{"sentences":[{"text":"Yep.","start":96.450005,"end":96.950005,"sentiment":"neutral","sentiment_score":0.04823265224695206},{"text":"Now it's connected to WAN.","start":98.05,"end":99.75,"sentiment":"neutral","sentiment_score":0.05186935663223267},{"text":"Let me 5546 8.","start":104.045,"end":111.985,"sentiment":"neutral","sentiment_score":-0.0037100765039213},{"text":"There's only one bit it can be connected to on our on our things.","start":117.46999,"end":122.61,"sentiment":"neutral","sentiment_score":-0.07334067858755589},{"text":"I can't really see what it says, but there's one option.","start":128.395,"end":132.255,"sentiment":"neutral","sentiment_score":-0.08955525369806723}],"sentiment":"neutral","sentiment_score":-0.04911823318605976,"num_words":35,"start":96.450005,"end":132.255},{"sentences":[{"text":"Okay.","start":144.82,"end":145.14,"sentiment":"neutral","sentiment_score":-0.00956830568611622},{"text":"Let me just do yeah.","start":145.14,"end":147.24,"sentiment":"neutral","sentiment_score":-0.013988813571631908},{"text":"Okay.","start":191.795,"end":192.295,"sentiment":"neutral","sentiment_score":-0.02647374756634235},{"text":"So this Wi Fi is called It's not coming up, I don't think.","start":193.075,"end":211.02,"sentiment":"neutral","sentiment_score":-0.1346087149129464},{"text":"I'm connected to nothing right now.","start":221.315,"end":223.57501,"sentiment":"neutral","sentiment_score":-0.1860647276043892}],"sentiment":"neutral","sentiment_score":-0.11431876079250987,"num_words":26,"start":144.82,"end":223.57501},{"sentences":[{"text":"It's it doesn't say anywhere about anything.","start":237.81,"end":242.55,"sentiment":"neutral","sentiment_score":-0.13943912833929062},{"text":"It says product number k seven, IP address, SSID, Wi Fi password, username, power rating.","start":246.345,"end":255.645,"sentiment":"neutral","sentiment_score":-0.05914800042907397},{"text":"It doesn't say Yep.","start":256.585,"end":266.02002,"sentiment":"neutral","sentiment_score":-0.061724053404759616},{"text":"I'm using my sign.","start":266.16,"end":267.54,"sentiment":"neutral","sentiment_score":-0.02677110768854618},{"text":"There's nothing that says Airtel.","start":278.355,"end":280.215,"sentiment":"neutral","sentiment_score":-0.22223807275295257}],"sentiment":"neutral","sentiment_score":-0.09509899751283228,"num_words":35,"start":237.81,"end":280.215},{"sentences":[{"text":"No.","start":298.96997,"end":299.44998,"sentiment":"neutral","sentiment_score":-0.22758230566978457},{"text":"I can't see that either.","start":299.44998,"end":300.90997,"sentiment":"neutral","sentiment_score":-0.2457910031080246},{"text":"See CCM.","start":300.96997,"end":302.11,"sentiment":"neutral","sentiment_score":-0.051533013582229614},{"text":"Yeah.","start":302.56998,"end":303.06998,"sentiment":"neutral","sentiment_score":-0.02499137818813324},{"text":"I can't see that either.","start":303.305,"end":313.965,"sentiment":"neutral","sentiment_score":-0.03778619654476643}],"sentiment":"neutral","sentiment_score":-0.12668040780616657,"num_words":14,"start":298.96997,"end":313.965},{"sentences":[{"text":"Yeah.","start":314.505,"end":314.905,"sentiment":"neutral","sentiment_score":-0.0017223255708813667},{"text":"They're called OCOM.","start":314.905,"end":316.20502,"sentiment":"neutral","sentiment_score":-0.008634642465040088},{"text":"There's there's five different OCOMs.","start":325.12,"end":327.37997,"sentiment":"neutral","sentiment_score":-0.014520796574652195},{"text":"OCOM 22602.4, OCOM 6 C 342.4, Ocom 6 C 3.45 G.","start":328.0,"end":336.57498,"sentiment":"neutral","sentiment_score":-0.004672492346303029},{"text":"There's multiple.","start":336.63498,"end":337.69498,"sentiment":"neutral","sentiment_score":-0.044355640187859535}],"sentiment":"neutral","sentiment_score":-0.010924496910196136,"num_words":22,"start":314.505,"end":337.69498},{"sentences":[{"text":"It'll be for half an hour because we're I'm I'm on a level with, you know, 10 other units.","start":338.875,"end":343.69498,"sentiment":"neutral","sentiment_score":-0.0423548404911631},{"text":"C CCM CMCC DashC1DB.","start":349.66,"end":363.185,"sentiment":"neutral","sentiment_score":0.012251000774995191},{"text":"Disk two.","start":370.445,"end":371.265,"sentiment":"neutral","sentiment_score":-0.020416343584656715},{"text":"Yeah.","start":372.83,"end":373.33,"sentiment":"neutral","sentiment_score":-0.009111999534070492},{"text":"Just hold for a second, please.","start":376.11,"end":377.89,"sentiment":"neutral","sentiment_score":-0.03252985421568155}],"sentiment":"neutral","sentiment_score":-0.03127693056967473,"num_words":32,"start":338.875,"end":377.89},{"sentences":[{"text":"So what were you saying?","start":392.27502,"end":393.39502,"sentiment":"neutral","sentiment_score":-0.02437218017876148},{"text":"Sorry.","start":393.39502,"end":393.89502,"sentiment":"neutral","sentiment_score":-0.10257583111524582},{"text":"V10.","start":402.69998,"end":403.44,"sentiment":"neutral","sentiment_score":-0.023495912551879883},{"text":"Yep.","start":409.18,"end":409.58,"sentiment":"neutral","sentiment_score":-0.006569869350641966},{"text":"Yeah.","start":409.58,"end":409.81998,"sentiment":"neutral","sentiment_score":-0.01486358605325222}],"sentiment":"neutral","sentiment_score":-0.02992956666275859,"num_words":9,"start":392.27502,"end":409.81998},{"sentences":[{"text":"There's we've we've discussed this.","start":409.81998,"end":411.65997,"sentiment":"neutral","sentiment_score":-0.03665099069476128},{"text":"There's two SSIDs.","start":411.65997,"end":412.87997,"sentiment":"neutral","sentiment_score":-0.051281762619813286},{"text":"They're basic basically the same letter of numbers and letters.","start":413.74,"end":418.08,"sentiment":"neutral","sentiment_score":-0.041257735528051856},{"text":"One says 5G at the end.","start":418.455,"end":420.215,"sentiment":"neutral","sentiment_score":-0.046247437596321106},{"text":"The other one doesn't.","start":420.215,"end":421.355,"sentiment":"neutral","sentiment_score":-0.11657081171870232}],"sentiment":"neutral","sentiment_score":-0.05333733818094645,"num_words":28,"start":409.81998,"end":421.355},{"sentences":[{"text":"They're not coming up on my Wi Fi network.","start":421.975,"end":425.115,"sentiment":"neutral","sentiment_score":-0.2675762408309513},{"text":"All of these OCOM numbers are not out because I know that when I had the existing router plugged in, it said OCON seven ADO.","start":426.85498,"end":436.75998,"sentiment":"neutral","sentiment_score":-0.29004992425441745},{"text":"I've just pulled that out.","start":436.75998,"end":437.72,"sentiment":"neutral","sentiment_score":-0.28288291692733764},{"text":"That's not coming up either.","start":437.72,"end":441.5,"sentiment":"negative","sentiment_score":-0.3504061341285706},{"text":"The first seller TV with no password.","start":543.48,"end":548.94,"sentiment":"neutral","sentiment_score":-0.033830714012895315}],"sentiment":"neutral","sentiment_score":-0.25613126523938834,"num_words":51,"start":421.975,"end":548.94},{"sentences":[{"text":"Kitchen display.","start":554.155,"end":555.375,"sentiment":"neutral","sentiment_score":-0.006072978489100933},{"text":"I can send you yep.","start":563.835,"end":566.655,"sentiment":"neutral","sentiment_score":0.0421604186296463},{"text":"Can you set the door?","start":572.2,"end":573.5,"sentiment":"neutral","sentiment_score":0.06719685271382332},{"text":"Are you gonna email me, and I'm gonna respond to it?","start":583.825,"end":586.485,"sentiment":"neutral","sentiment_score":0.04339067874984308},{"text":"Perfect.","start":594.32,"end":594.82,"sentiment":"positive","sentiment_score":0.6484699845314026}],"sentiment":"neutral","sentiment_score":0.06918366043828428,"num_words":24,"start":554.155,"end":594.82},{"sentences":[{"text":"You're gonna call me back?","start":602.08,"end":603.45996,"sentiment":"neutral","sentiment_score":0.04645611047744751},{"text":"How long will this take?","start":608.125,"end":609.165,"sentiment":"neutral","sentiment_score":-0.03810858279466629},{"text":"Because we've been out of Wi Fi for we moved in last Friday.","start":609.165,"end":614.305,"sentiment":"neutral","sentiment_score":-0.10062257544352458},{"text":"Not this not the one per like, over a week ago.","start":615.165,"end":618.545,"sentiment":"neutral","sentiment_score":-0.2542297596281225},{"text":"I'd prefer if we can just stay on the line because I've already sent you it.","start":619.88495,"end":623.1,"sentiment":"neutral","sentiment_score":-0.09214182919822633}],"sentiment":"neutral","sentiment_score":-0.11074304930865765,"num_words":50,"start":602.08,"end":623.1},{"sentences":[{"text":"Alright.","start":623.66,"end":624.16,"sentiment":"neutral","sentiment_score":0.05752108618617058},{"text":"Yep.","start":627.89996,"end":628.22,"sentiment":"neutral","sentiment_score":0.10883360356092452},{"text":"I've already responded.","start":628.22,"end":629.27997,"sentiment":"neutral","sentiment_score":0.10834058870871861},{"text":"Hey.","start":726.085,"end":726.585,"sentiment":"neutral","sentiment_score":0.055969785898923874},{"text":"Yeah.","start":730.805,"end":731.205,"sentiment":"neutral","sentiment_score":0.18801194429397583}],"sentiment":"neutral","sentiment_score":0.10505116943802152,"num_words":7,"start":623.66,"end":731.205},{"sentences":[{"text":"I I responded to it straight away.","start":731.205,"end":733.22504,"sentiment":"neutral","sentiment_score":0.27155013382434845},{"text":"Oh, sorry.","start":742.72003,"end":743.3,"sentiment":"neutral","sentiment_score":0.039549537003040314},{"text":"I responded to the invoice one.","start":743.6,"end":745.7,"sentiment":"neutral","sentiment_score":0.02372119513650735},{"text":"It's sent.","start":751.015,"end":751.835,"sentiment":"neutral","sentiment_score":0.029671693220734596},{"text":"Yeah.","start":835.205,"end":835.525,"sentiment":"neutral","sentiment_score":0.02322760969400406}],"sentiment":"neutral","sentiment_score":0.12249156542950207,"num_words":18,"start":731.205,"end":835.525},{"sentences":[{"text":"Of course.","start":835.525,"end":836.10504,"sentiment":"neutral","sentiment_score":0.027169885113835335},{"text":"Yep.","start":836.245,"end":836.745,"sentiment":"neutral","sentiment_score":0.03520912677049637},{"text":"How would that be?","start":855.05,"end":856.35,"sentiment":"neutral","sentiment_score":0.016796337440609932},{"text":"You said you already took it out yesterday.","start":884.15,"end":886.25,"sentiment":"neutral","sentiment_score":-0.06411000899970531},{"text":"So we need to take the meat out.","start":886.87,"end":888.97003,"sentiment":"neutral","sentiment_score":-0.13932592794299126}],"sentiment":"neutral","sentiment_score":-0.06394579342525938,"num_words":23,"start":835.525,"end":888.97003},{"sentences":[{"text":"Actually, you said you did.","start":889.11,"end":890.65,"sentiment":"neutral","sentiment_score":-0.06917088404297829},{"text":"He went, I I've already literally, I swear you said so you said, I no.","start":891.655,"end":903.255,"sentiment":"neutral","sentiment_score":-0.10801243136326472},{"text":"It's on 8%.","start":903.255,"end":904.135,"sentiment":"neutral","sentiment_score":-0.08306252956390381},{"text":"You have yours.","start":904.135,"end":905.03503,"sentiment":"neutral","sentiment_score":-0.06875117868185043},{"text":"Oh, hello, Katie.","start":909.84,"end":911.06006,"sentiment":"neutral","sentiment_score":-0.06664891665180524}],"sentiment":"neutral","sentiment_score":-0.09039409535712209,"num_words":29,"start":889.11,"end":911.06006},{"sentences":[{"text":"You need nonsocialistic kids.","start":911.36005,"end":913.30005,"sentiment":"neutral","sentiment_score":-0.21554770693182945},{"text":"Look at that.","start":915.44,"end":916.16003,"sentiment":"neutral","sentiment_score":-0.15163780997196832},{"text":"Oh, push your head into the thing.","start":916.16003,"end":918.03,"sentiment":"neutral","sentiment_score":-0.022321405687502453},{"text":"Maybe let me check my meal plan.","start":931.795,"end":934.295,"sentiment":"neutral","sentiment_score":-0.0028625077434948514},{"text":"Yeah.","start":962.83,"end":963.33,"sentiment":"neutral","sentiment_score":0.057431500405073166}],"sentiment":"neutral","sentiment_score":-0.0652709159661423,"num_words":22,"start":911.36005,"end":963.33},{"sentences":[{"text":"Literally, the only thing take out on here that I can track is a GYG box burrito bowl, no sour cream, welcome bowl, and cheese is okay, Double meat in brackets.","start":963.39,"end":977.845,"sentiment":"neutral","sentiment_score":0.099757497709605},{"text":"I guess.","start":1002.605,"end":1003.265,"sentiment":"neutral","sentiment_score":0.035219721496105194},{"text":"I yeah.","start":1006.52496,"end":1008.205,"sentiment":"neutral","sentiment_score":0.07249953597784042},{"text":"You could do something else if you want.","start":1008.205,"end":1010.625,"sentiment":"neutral","sentiment_score":0.04928343137726188},{"text":"Yeah.","start":1017.03,"end":1017.51,"sentiment":"neutral","sentiment_score":0.060115668922662735}],"sentiment":"neutral","sentiment_score":0.08550691054287282,"num_words":44,"start":963.39,"end":1017.51},{"sentences":[{"text":"I guess.","start":1017.51,"end":1018.17004,"sentiment":"neutral","sentiment_score":0.05008375458419323},{"text":"Susan has 20% of selected 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reason.","start":1090.025,"end":1091.4049,"sentiment":"negative","sentiment_score":-0.38478056093056995},{"text":"I don't think they have fun.","start":1131.44,"end":1132.98,"sentiment":"negative","sentiment_score":-0.6038841803868612},{"text":"I don't know.","start":1135.76,"end":1136.66,"sentiment":"negative","sentiment_score":-0.41195573409398395}],"sentiment":"neutral","sentiment_score":-0.3323393158082451,"num_words":28,"start":1074.52,"end":1136.66},{"sentences":[{"text":"They don't do a whole lot, And Charlie doesn't even hang out with me.","start":1137.92,"end":1144.5349,"sentiment":"neutral","sentiment_score":-0.2982881622655051},{"text":"Like, some days, she does.","start":1144.5349,"end":1145.995,"sentiment":"neutral","sentiment_score":-0.11546109914779663},{"text":"We does.","start":1146.695,"end":1147.515,"sentiment":"neutral","sentiment_score":0.029767153784632683},{"text":"They start getting excited.","start":1147.895,"end":1149.195,"sentiment":"neutral","sentiment_score":0.2269308753311634},{"text":"Yeah.","start":1150.0549,"end":1150.5549,"sentiment":"neutral","sentiment_score":0.11435078084468842}],"sentiment":"neutral","sentiment_score":-0.1412204299122095,"num_words":26,"start":1137.92,"end":1150.5549},{"sentences":[{"text":"But they get excited they they get excited whenever I come downstairs.","start":1155.46,"end":1159.88,"sentiment":"neutral","sentiment_score":0.2949908562004566},{"text":"I think we're going some and, yeah, and then I and then I leave.","start":1160.74,"end":1167.0599,"sentiment":"neutral","sentiment_score":-0.2175466333116804},{"text":"Like, today, Brett fucked up on a job.","start":1167.0599,"end":1170.36,"sentiment":"negative","sentiment_score":-0.6042555570602417},{"text":"Maybe.","start":1306.635,"end":1307.135,"sentiment":"neutral","sentiment_score":-0.2198042124509811},{"text":"Yeah.","start":1310.7949,"end":1311.2949,"sentiment":"neutral","sentiment_score":-0.0689302533864975}],"sentiment":"neutral","sentiment_score":-0.12857059761881828,"num_words":36,"start":1155.46,"end":1311.2949},{"sentences":[{"text":"Okay.","start":1348.11,"end":1348.61,"sentiment":"neutral","sentiment_score":-0.05820406973361969},{"text":"Whatever we usually get, like, pulled with brisket or whatever it is.","start":1369.125,"end":1372.325,"sentiment":"neutral","sentiment_score":-0.08006266163041194},{"text":"I don't know.","start":1372.325,"end":1373.065,"sentiment":"neutral","sentiment_score":-0.1689563219745954},{"text":"Yep.","start":1379.88,"end":1380.38,"sentiment":"neutral","sentiment_score":-0.0030336815398186445},{"text":"Yep.","start":1391.355,"end":1391.855,"sentiment":"neutral","sentiment_score":0.013842183165252209}],"sentiment":"neutral","sentiment_score":-0.08416758186649531,"num_words":18,"start":1348.11,"end":1391.855},{"sentences":[{"text":"For mail?","start":1392.315,"end":1393.135,"sentiment":"neutral","sentiment_score":-0.0032357380259782076},{"text":"Says incorrect password.","start":1430.3049,"end":1431.845,"sentiment":"neutral","sentiment_score":-0.2751225431760152},{"text":"I don't know.","start":1445.835,"end":1446.7949,"sentiment":"neutral","sentiment_score":-0.11988472938537598},{"text":"I think that Oh, that's regular.","start":1446.7949,"end":1455.5349,"sentiment":"neutral","sentiment_score":-0.0774768590927124},{"text":"I don't know.","start":1466.67,"end":1467.65,"sentiment":"neutral","sentiment_score":-0.12110149363676707}],"sentiment":"neutral","sentiment_score":-0.11880346642368857,"num_words":17,"start":1392.315,"end":1467.65},{"sentences":[{"text":"Yep.","start":1500.91,"end":1501.41,"sentiment":"neutral","sentiment_score":0.02318449318408966},{"text":"Okay.","start":1510.365,"end":1510.865,"sentiment":"neutral","sentiment_score":0.07891520857810974},{"text":"Yeah.","start":1518.84,"end":1519.24,"sentiment":"neutral","sentiment_score":0.024813424795866013},{"text":"I'll just have a look.","start":1519.24,"end":1520.12,"sentiment":"neutral","sentiment_score":0.007638105936348438},{"text":"It doesn't look like much of this.","start":1520.12,"end":1521.98,"sentiment":"neutral","sentiment_score":-0.08209352727447237}],"sentiment":"neutral","sentiment_score":-0.027303402312099934,"num_words":15,"start":1500.91,"end":1521.98},{"sentences":[{"text":"Yeah.","start":1543.01,"end":1543.17,"sentiment":"neutral","sentiment_score":0.016078252345323563},{"text":"Looks exactly the same.","start":1543.17,"end":1544.79,"sentiment":"neutral","sentiment_score":0.013990622945129871},{"text":"Definitely needs to be plugged into LAN, not LAN one or anything like that.","start":1555.395,"end":1559.815,"sentiment":"neutral","sentiment_score":-0.042034409408058436},{"text":"Yes.","start":1567.235,"end":1567.735,"sentiment":"neutral","sentiment_score":0.02953503653407097},{"text":"Okay.","start":1574.7101,"end":1575.2101,"sentiment":"neutral","sentiment_score":0.01591629348695278}],"sentiment":"neutral","sentiment_score":-0.02242807893171197,"num_words":21,"start":1543.01,"end":1575.2101},{"sentences":[{"text":"Yeah.","start":1577.43,"end":1577.93,"sentiment":"neutral","sentiment_score":-0.04024624824523926},{"text":"Okay.","start":1592.485,"end":1592.985,"sentiment":"neutral","sentiment_score":-0.05455492436885834},{"text":"Mhmm.","start":1600.7201,"end":1601.2201,"sentiment":"neutral","sentiment_score":-0.008798389695584774},{"text":"So I've sent you it, and none of them have changed.","start":1603.2001,"end":1605.86,"sentiment":"neutral","sentiment_score":-0.09878723154013808},{"text":"Start going through.","start":1607.4401,"end":1608.5,"sentiment":"neutral","sentiment_score":-0.02228286551932494}],"sentiment":"neutral","sentiment_score":-0.07394751210642211,"num_words":17,"start":1577.43,"end":1608.5},{"sentences":[{"text":"Trying to connect to all of them.","start":1609.04,"end":1610.4,"sentiment":"neutral","sentiment_score":-0.02202712425163814},{"text":"I just emailed you the new the other other ones.","start":1610.4,"end":1614.165,"sentiment":"neutral","sentiment_score":0.020442053489387036},{"text":"6M6ALQF.","start":1616.785,"end":1620.7251,"sentiment":"neutral","sentiment_score":0.010973398573696612},{"text":"Already tried it.","start":1642.755,"end":1643.715,"sentiment":"neutral","sentiment_score":-0.007171876107652982},{"text":"No.","start":1643.715,"end":1643.9551,"sentiment":"neutral","sentiment_score":-0.2967086732387543}],"sentiment":"neutral","sentiment_score":-0.011682738084346056,"num_words":22,"start":1609.04,"end":1643.9551},{"sentences":[{"text":"It didn't work.","start":1643.9551,"end":1644.915,"sentiment":"negative","sentiment_score":-0.34317509333292645},{"text":"I'm trying everyone on the list.","start":1644.915,"end":1646.935,"sentiment":"neutral","sentiment_score":-0.1533974309762319},{"text":"Okay.","start":1702.785,"end":1703.025,"sentiment":"neutral","sentiment_score":-0.06275040656328201},{"text":"Nothing's working.","start":1703.025,"end":1704.005,"sentiment":"neutral","sentiment_score":-0.1918194741010666},{"text":"Nothing's connecting.","start":1704.065,"end":1704.965,"sentiment":"neutral","sentiment_score":-0.21050842106342316}],"sentiment":"neutral","sentiment_score":-0.20123686162488802,"num_words":14,"start":1643.9551,"end":1704.965},{"sentences":[{"text":"Hello?","start":1729.635,"end":1730.135,"sentiment":"neutral","sentiment_score":-0.04982461780309677},{"text":"So what do we what do you want me to do?","start":1730.835,"end":1743.175,"sentiment":"neutral","sentiment_score":-0.03756693970750679},{"text":"Yep.","start":1744.74,"end":1745.24,"sentiment":"neutral","sentiment_score":0.004793621599674225},{"text":"And then if it doesn't work?","start":1768.155,"end":1769.615,"sentiment":"neutral","sentiment_score":-0.07170434730748336},{"text":"Okay.","start":1782.12,"end":1782.62,"sentiment":"neutral","sentiment_score":-0.0028367415070533752}],"sentiment":"neutral","sentiment_score":-0.044566507916897535,"num_words":20,"start":1729.635,"end":1782.62},{"sentences":[{"text":"And if it doesn't Okay.","start":1782.68,"end":1803.78,"sentiment":"neutral","sentiment_score":-0.017719444632530213},{"text":"Thank you.","start":1803.78,"end":1804.6001,"sentiment":"neutral","sentiment_score":0.3129398673772812},{"text":"Bye.","start":1807.3,"end":1807.8,"sentiment":"neutral","sentiment_score":0.11943674087524414},{"text":"No.","start":1814.795,"end":1815.295,"sentiment":"neutral","sentiment_score":-0.049999333918094635},{"text":"What's the number?","start":1816.875,"end":1818.015,"sentiment":"neutral","sentiment_score":-0.013513673717776934}],"sentiment":"neutral","sentiment_score":0.0471815747829775,"num_words":12,"start":1782.68,"end":1818.015},{"sentences":[{"text":"Can you come with me again?","start":1821.275,"end":1822.5751,"sentiment":"neutral","sentiment_score":0.0007489419852693876},{"text":"When did you send it?","start":1828.54,"end":1830.06,"sentiment":"neutral","sentiment_score":-0.009046852588653564},{"text":"Can you just tell me over the phone?","start":1830.06,"end":1831.8401,"sentiment":"neutral","sentiment_score":-0.013941886369138956},{"text":"So let me try to find it.","start":1832.06,"end":1833.6001,"sentiment":"neutral","sentiment_score":0.007098611976419177},{"text":"Yep.","start":1840.7151,"end":1841.2151,"sentiment":"neutral","sentiment_score":0.015895450487732887}],"sentiment":"neutral","sentiment_score":-0.0032107395430405936,"num_words":27,"start":1821.275,"end":1841.2151},{"sentences":[{"text":"Yep.","start":1844.475,"end":1844.975,"sentiment":"neutral","sentiment_score":0.016121141612529755},{"text":"Perfect.","start":1848.3151,"end":1848.8151,"sentiment":"neutral","sentiment_score":0.27740439772605896},{"text":"Okay.","start":1855.48,"end":1855.98,"sentiment":"neutral","sentiment_score":0.08454319834709167},{"text":"Perfect.","start":1859.88,"end":1860.38,"sentiment":"positive","sentiment_score":0.3987574577331543},{"text":"Thank you.","start":1860.52,"end":1861.26,"sentiment":"positive","sentiment_score":0.4710957109928131}],"sentiment":"neutral","sentiment_score":0.2865029362340768,"num_words":6,"start":1844.475,"end":1861.26},{"sentences":[{"text":"Yep.","start":1872.145,"end":1872.645,"sentiment":"neutral","sentiment_score":-0.21005025506019592},{"text":"Okay.","start":1874.945,"end":1875.445,"sentiment":"neutral","sentiment_score":-0.02303823083639145},{"text":"Thank you.","start":1875.825,"end":1876.645,"sentiment":"positive","sentiment_score":0.6100315153598785},{"text":"Bye.","start":1878.3049,"end":1878.8049,"sentiment":"neutral","sentiment_score":-0.11206558346748352}],"sentiment":"neutral","sentiment_score":0.17498179227113725,"num_words":5,"start":1872.145,"end":1878.8049}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist\n\nChannel 1: Hi.\n\nChannel 0: you today?\n\nChannel 1: I'm just trying to set up my Wi Fi at the moment. We've just got our modem in, so we haven't set it up before.\n\nChannel 0: Mhmm. Okay. May I have your full name, please, for me to check the account?\n\nChannel 1: Thirty John Fay.\n\nChannel 0: Okay. Hang on. Let me just check your account. Hello, Cody?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Thank you for waiting. So okay. Let's connect the router. Please plug the router into the NTD box, the network termination device on your wall.\n\nChannel 1: It's all connected.\n\nChannel 0: Yeah. Connect the NTD box. Is it connected at the one port on your router? It's WAN port.\n\nChannel 1: LAN port. It's connected to LAN three on the router.\n\nChannel 0: Okay. It should be connected to the WAN, not at the LAN three.\n\nChannel 1: K. Oh, WAN. Yep.\n\nChannel 0: Yes.\n\nChannel 1: Now it's connected to WAN.\n\nChannel 0: And how about the other end of the cable? May I know\n\nChannel 1: Let\n\nChannel 0: where\n\nChannel 1: me\n\nChannel 0: is it connected?\n\nChannel 1: 5546 8. There's only one bit it can be connected to on our on our things. I can't really\n\nChannel 0: Okay.\n\nChannel 1: see what it says, but\n\nChannel 0: Mhmm.\n\nChannel 1: there's one option.\n\nChannel 0: Mhmm. I think it's connected to the right port because upon checking on your end, your Internet is now up and running. Can we try to use the Internet to double check?\n\nChannel 1: Okay. Let me just do yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. So this Wi Fi is called It's not coming up, I don't think.\n\nChannel 0: Okay. But are you connected to the network, the Wi Fi?\n\nChannel 1: I'm connected to nothing right now.\n\nChannel 0: Okay. Can you check on your device, the Wi Fi name, which should have Airtel Airtel five g or Airtel 2.4 g?\n\nChannel 1: It's it doesn't say anywhere about anything. It says product number k seven, IP address, SSID, Wi Fi password, username, power rating. It doesn't say\n\nChannel 0: Okay. How about on your phone? Are you using your phone right now on checking the Internet?\n\nChannel 1: Yep. I'm using my sign.\n\nChannel 0: Can you check the Wi Fi setting on your phone if the available network if there's Airtel?\n\nChannel 1: There's nothing that says Airtel.\n\nChannel 0: How about the SSID on your router? That might be the network name as well if there's no Airtel.\n\nChannel 1: No. I can't see that either. See CCM. Yeah. I can't see\n\nChannel 0: But can you see on\n\nChannel 1: that\n\nChannel 0: the Wi Fi available if there's five g or 2.4 g?\n\nChannel 1: either. Yeah. They're called OCOM.\n\nChannel 0: Okay. Can we try to connect with that one?\n\nChannel 1: There's there's five different OCOMs. OCOM 22602.4, OCOM 6 C 342.4, Ocom 6 C 3.45 G. There's multiple. It'll be for half an hour because we're I'm I'm on a level with, you know, 10 other units.\n\nChannel 0: Okay. How about the SSID, may I know the SSID of your\n\nChannel 1: C\n\nChannel 0: router? How does it search?\n\nChannel 1: CCM CMCC\n\nChannel 0: Says?\n\nChannel 1: DashC1DB.\n\nChannel 0: Is there two SSID written\n\nChannel 1: Disk two. Yeah.\n\nChannel 0: at the back of your router?\n\nChannel 1: Just hold for a second, please.\n\nChannel 0: Sure.\n\nChannel 1: So what were you saying? Sorry.\n\nChannel 0: At the back of your router, the speaker, is there an SSID written?\n\nChannel 1: V10.\n\nChannel 0: SSID. It says SSID.\n\nChannel 1: Yep. Yeah. There's we've we've discussed this. There's two SSIDs. They're basic basically the same letter of numbers and letters.\n\nOne says 5G at the end. The other one doesn't. They're not coming up on my Wi Fi network. All of these OCOM numbers are not out because I know that when I had the existing router plugged in, it said OCON seven ADO. I've just pulled that out.\n\nThat's not coming up either.\n\nChannel 0: Okay. Okay. Let me just check on our end. Hello, Cody? Yeah.\n\nThank you for waiting. May I know what is the first network that is you can detect on your phone, the\n\nChannel 1: The\n\nChannel 0: Wi\n\nChannel 1: first\n\nChannel 0: Fi name?\n\nChannel 1: seller TV with no password.\n\nChannel 0: How about the next one?\n\nChannel 1: Kitchen display.\n\nChannel 0: Is it okay if you send me a screenshot of that one\n\nChannel 1: I can\n\nChannel 0: by\n\nChannel 1: send\n\nChannel 0: email?\n\nChannel 1: you\n\nChannel 0: Mhmm.\n\nChannel 1: yep.\n\nChannel 0: And then let me just send the email to you.\n\nChannel 1: Can you set the door? Are you gonna email me, and I'm gonna respond to it?\n\nChannel 0: So I'm going to email you shortly, then just just reply to that email with the pictures.\n\nChannel 1: Perfect.\n\nChannel 0: Okay. Okay then. Then I'll get back to you once I review the images.\n\nChannel 1: You're gonna call me back?\n\nChannel 0: Yes. I'm gonna give you a callback.\n\nChannel 1: How long will this take? Because we've been out of Wi Fi for we moved in last Friday. Not this not the one per like, over a week ago. I'd prefer if we can just stay on the line because I've already sent you it. Alright.\n\nChannel 0: Okay. Sure. Send you the email now.\n\nChannel 1: Yep. I've already responded.\n\nChannel 0: Okay. Hang on. Hello, Cody?\n\nChannel 1: Hey.\n\nChannel 0: Yeah. I already sent the email.\n\nChannel 1: Yeah. I I responded to it straight away.\n\nChannel 0: Okay.\n\nChannel 1: Oh, sorry. I responded to the invoice one. It's sent.\n\nChannel 0: Can I also have the clear photo of the label on the back of your router?\n\nChannel 1: Yeah. Of course. Yep.\n\nChannel 0: Okay.\n\nChannel 1: How would that be? You said you already took it out yesterday. So we need to take the meat out. Actually, you said you did. He went, I I've already literally, I swear you said so you said, I no.\n\nIt's on 8%. You have yours. Oh, hello, Katie. You need nonsocialistic kids. Look at that.\n\nOh, push your head into the thing. Maybe let me check my meal plan. Yeah. Literally, the only thing take out on here that I can track is a GYG box burrito bowl, no sour cream, welcome bowl, and cheese is okay, Double meat in brackets. I guess.\n\nI yeah. You could do something else if you want. Yeah. I guess. Susan has 20% of selected items.\n\nOh,\n\nChannel 0: Hello, Cody?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Is it okay if you send me again the list of the network avail networks available? Because we did off the network at the address for us to check if there's the changes with the available networks.\n\nChannel 1: I'm not seeing anything, but I'll send you a screenshot.\n\nChannel 0: Mhmm.\n\nChannel 1: Well, it says send you a screenshot of of the port. Can you get them out? Get him out of the freaking room, please. Shut the door for a reason. I don't think they have fun.\n\nI don't know. They don't do a whole lot, And Charlie doesn't even hang out with me. Like, some days, she does. We does. They start getting excited.\n\nYeah. But they get excited they they get excited whenever I come downstairs. I think we're going some and, yeah, and then I and then I leave. Like, today, Brett fucked up on a job. Maybe.\n\nYeah. Okay. Whatever we usually get, like, pulled with brisket or whatever it is. I don't know. Yep.\n\nChannel 0: Hello, Cody?\n\nChannel 1: Yep.\n\nChannel 0: Yes.\n\nChannel 1: For mail?\n\nChannel 0: Can you try to connect with the OCOM 6C34?\n\nChannel 1: Says incorrect password.\n\nChannel 0: Okay. Hang on.\n\nChannel 1: I don't know. I think that Oh, that's regular. I don't know.\n\nChannel 0: Hello, Cody?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Is it okay if you send me again now? Because on our end, the service is online. So\n\nChannel 1: Okay.\n\nChannel 0: the Wi Fi should be available on on the list.\n\nChannel 1: Yeah. I'll just have a look. It doesn't look like much of this.\n\nChannel 0: Oh, we're just figuring out now on what is the Wi Fi name.\n\nChannel 1: Yeah. Looks exactly the same. Definitely needs to be plugged into LAN, not LAN one or anything like that.\n\nChannel 0: Actually, it's supposed to be on the one, w a n. Because\n\nChannel 1: Yes.\n\nChannel 0: when you changed the cable, you went online. So that means the service is up and running. We\n\nChannel 1: Okay.\n\nChannel 0: just need to connect your device.\n\nChannel 1: Yeah.\n\nChannel 0: But, yeah, we're deter we're checking on what is the Wi Fi name because as of the moment, the one that can provision your router is not available. That's why we cannot confirm.\n\nChannel 1: Okay.\n\nChannel 0: But it should be one of those on the list.\n\nChannel 1: Mhmm. So I've sent you it, and none of them have changed. Start going through. Trying to connect to all of them. I just emailed you the new the other other ones.\n\n6M6ALQF.\n\nChannel 0: Yeah. Can we try to the Alcon two two six zero?\n\nChannel 1: Already tried it. No. It didn't work. I'm trying everyone on the list.\n\nChannel 0: Okay.\n\nChannel 1: Okay. Nothing's working. Nothing's connecting. Hello? So\n\nChannel 0: Yes. Hello? Is it okay if we do a full power cycle with the router?\n\nChannel 1: what do we what do you want me to do? Yep.\n\nChannel 0: Please turn off the router. Unplug it. Like, turn it off for hang on. Let me just check your account. Yeah.\n\nPlease unplug the router. I'll keep it unplugged for twenty minutes. And after that, plug it back in, and let's check again the available Wi Fi names.\n\nChannel 1: And then if it doesn't work?\n\nChannel 0: Yeah. We're going to reboot also the network at the address right now. So for it to take effect on the router as well, we need to unplug the router.\n\nChannel 1: Okay. And\n\nChannel 0: So\n\nChannel 1: if it doesn't\n\nChannel 0: I'll know this step yeah. I'll know this step in your account. And if the issue is if you can still find the Wi Fi name on the available list, please give us a callback so we can continue with the next step or escalate the issue now on the provisioning or network\n\nChannel 1: Okay. Thank you.\n\nChannel 0: team. Okay then. Thank you. Bye for now.\n\nChannel 1: Bye.\n\nChannel 0: Do you also have our customer support twenty four hours customer support number?\n\nChannel 1: No. What's\n\nChannel 0: Yeah.\n\nChannel 1: the number? Can you come with me again?\n\nChannel 0: Have you received the SMS message that we sent you?\n\nChannel 1: When did you send it? Can you just tell me over the phone? So let me try to find it.\n\nChannel 0: Okay. I will let me just confirm. 0403\n\nChannel 1: Yep.\n\nChannel 0: 763\n\nChannel 1: Yep.\n\nChannel 0: 744.\n\nChannel 1: Perfect.\n\nChannel 0: Yeah. So if no one answer via this number, you can call this number instead because\n\nChannel 1: Okay.\n\nChannel 0: this is our after hour support contact.\n\nChannel 1: Perfect. Thank you.\n\nChannel 0: Yeah. If, yeah, if ever the issue is still there, just mention to the other representatives that we tried. We we did not find the Wi Fi name,\n\nChannel 1: Yep.\n\nChannel 0: even the SSID at your router. Okay?\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Thank you. Bye for now.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.21010786294937137},{"text":"Good afternoon.","start":1.4399999,"end":2.26,"sentiment":"positive","sentiment_score":0.47211597859859467},{"text":"This is Maureen from Airtel tech support.","start":2.32,"end":4.8199997,"sentiment":"positive","sentiment_score":0.40486770442553927},{"text":"How can I assist","start":5.3599997,"end":6.24,"sentiment":"positive","sentiment_score":0.37117524445056915}],"sentiment":"positive","sentiment_score":0.39093676635197233,"channel":0,"num_words":14,"start":1.04,"end":6.24},{"sentences":[{"text":"Hi.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.26456671953201294}],"sentiment":"neutral","sentiment_score":0.26456671953201294,"channel":1,"num_words":1,"start":6.16,"end":6.66},{"sentences":[{"text":"you today?","start":6.24,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.20608028024435043}],"sentiment":"neutral","sentiment_score":0.20608028024435043,"channel":0,"num_words":2,"start":6.24,"end":6.8999996},{"sentences":[{"text":"I'm just trying to set up my Wi Fi at the moment.","start":8.08,"end":11.2,"sentiment":"neutral","sentiment_score":-0.015673906231919926},{"text":"We've just got our modem in, so we haven't set it up before.","start":11.2,"end":14.42,"sentiment":"neutral","sentiment_score":-0.0746141649209536}],"sentiment":"neutral","sentiment_score":-0.04632284075021744,"channel":1,"num_words":25,"start":8.08,"end":14.42},{"sentences":[{"text":"Mhmm.","start":15.425,"end":15.925,"sentiment":"neutral","sentiment_score":0.004955387208610773},{"text":"Okay.","start":16.065,"end":16.565,"sentiment":"neutral","sentiment_score":0.03212078660726547},{"text":"May I have your full name, please, for me to check the account?","start":16.785,"end":19.605,"sentiment":"neutral","sentiment_score":0.0628498586324545}],"sentiment":"neutral","sentiment_score":0.05694162240251899,"channel":0,"num_words":15,"start":15.425,"end":19.605},{"sentences":[{"text":"Thirty John Fay.","start":20.535,"end":21.994999,"sentiment":"neutral","sentiment_score":0.010424125629166761}],"sentiment":"neutral","sentiment_score":0.010424125629166761,"channel":1,"num_words":3,"start":20.535,"end":21.994999},{"sentences":[{"text":"Okay.","start":23.505001,"end":23.825,"sentiment":"neutral","sentiment_score":0.03223266452550888},{"text":"Hang on.","start":23.825,"end":24.145,"sentiment":"neutral","sentiment_score":0.02685641311109066},{"text":"Let me just check your account.","start":24.145,"end":26.965,"sentiment":"neutral","sentiment_score":0.04203461048503717},{"text":"Hello, Cody?","start":50.214996,"end":51.195,"sentiment":"neutral","sentiment_score":0.07053548097610474}],"sentiment":"neutral","sentiment_score":0.04356582869182934,"channel":0,"num_words":11,"start":23.505001,"end":51.195},{"sentences":[{"text":"Yep.","start":51.945,"end":52.445,"sentiment":"neutral","sentiment_score":0.13573874533176422}],"sentiment":"neutral","sentiment_score":0.13573874533176422,"channel":1,"num_words":1,"start":51.945,"end":52.445},{"sentences":[{"text":"Yeah.","start":52.695,"end":52.934998,"sentiment":"neutral","sentiment_score":0.21867045760154724},{"text":"Thank you for waiting.","start":52.934998,"end":53.995,"sentiment":"positive","sentiment_score":0.5020095109939575},{"text":"So okay.","start":54.214996,"end":54.934998,"sentiment":"neutral","sentiment_score":0.3060363084077835},{"text":"Let's connect the router.","start":54.934998,"end":57.835,"sentiment":"neutral","sentiment_score":0.16174770146608353},{"text":"Please plug the router into the NTD box, the network termination device on your wall.","start":58.59,"end":64.29,"sentiment":"neutral","sentiment_score":0.11311628172794978}],"sentiment":"neutral","sentiment_score":0.19932754423755866,"channel":0,"num_words":26,"start":52.695,"end":64.29},{"sentences":[{"text":"It's all connected.","start":65.49,"end":66.79,"sentiment":"neutral","sentiment_score":0.1122662474711736}],"sentiment":"neutral","sentiment_score":0.1122662474711736,"channel":1,"num_words":3,"start":65.49,"end":66.79},{"sentences":[{"text":"Yeah.","start":67.79,"end":68.29,"sentiment":"neutral","sentiment_score":0.04883415251970291},{"text":"Connect the NTD box.","start":68.99,"end":70.455,"sentiment":"neutral","sentiment_score":0.03950519114732742},{"text":"Is it connected at the one port on your router?","start":70.695,"end":73.195,"sentiment":"neutral","sentiment_score":0.025952987372875214},{"text":"It's WAN port.","start":73.255005,"end":75.035,"sentiment":"neutral","sentiment_score":0.01319782497982184}],"sentiment":"neutral","sentiment_score":0.02810990365429057,"channel":0,"num_words":18,"start":67.79,"end":75.035},{"sentences":[{"text":"LAN port.","start":79.765,"end":80.405,"sentiment":"neutral","sentiment_score":0.01696426048874855},{"text":"It's connected to LAN three on the router.","start":80.405,"end":84.424995,"sentiment":"neutral","sentiment_score":0.0243003920186311}],"sentiment":"neutral","sentiment_score":0.02283316571265459,"channel":1,"num_words":10,"start":79.765,"end":84.424995},{"sentences":[{"text":"Okay.","start":85.24,"end":85.74,"sentiment":"neutral","sentiment_score":0.05162975192070007},{"text":"It should be connected to the WAN, not at the LAN 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on.","start":1749.575,"end":1752.4801,"sentiment":"neutral","sentiment_score":-0.0562851546066148},{"text":"Let me just check your account.","start":1752.4801,"end":1753.9401,"sentiment":"neutral","sentiment_score":-0.021236369386315346},{"text":"Yeah.","start":1754.8,"end":1755.12,"sentiment":"neutral","sentiment_score":0.02913762629032135}],"sentiment":"neutral","sentiment_score":-0.04474819274175735,"channel":0,"num_words":21,"start":1744.9349,"end":1755.12},{"sentences":[{"text":"Please unplug the router.","start":1755.12,"end":1756.56,"sentiment":"neutral","sentiment_score":-0.010372815653681755},{"text":"I'll keep it unplugged for twenty minutes.","start":1756.56,"end":1758.66,"sentiment":"neutral","sentiment_score":-0.014757957309484482},{"text":"And after that, plug it back in, and let's check again the available Wi Fi 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now.","start":1805.99,"end":1806.89,"sentiment":"neutral","sentiment_score":0.24008372922738394}],"sentiment":"neutral","sentiment_score":0.24442380480468273,"channel":0,"num_words":8,"start":1804.47,"end":1806.89},{"sentences":[{"text":"Bye.","start":1807.3,"end":1807.8,"sentiment":"neutral","sentiment_score":0.11943674087524414}],"sentiment":"neutral","sentiment_score":0.11943674087524414,"channel":1,"num_words":1,"start":1807.3,"end":1807.8},{"sentences":[{"text":"Do you also have our customer support twenty four hours customer support 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if no one answer via this number, you can call this number instead because","start":1849.075,"end":1855.5549,"sentiment":"neutral","sentiment_score":0.020484959334135057}],"sentiment":"neutral","sentiment_score":0.029373013647273183,"channel":0,"num_words":16,"start":1848.755,"end":1855.5549},{"sentences":[{"text":"Okay.","start":1855.48,"end":1855.98,"sentiment":"neutral","sentiment_score":0.08454319834709167}],"sentiment":"neutral","sentiment_score":0.08454319834709167,"channel":1,"num_words":1,"start":1855.48,"end":1855.98},{"sentences":[{"text":"this is our after hour support contact.","start":1855.5549,"end":1858.855,"sentiment":"neutral","sentiment_score":0.09830717316695622}],"sentiment":"neutral","sentiment_score":0.09830717316695622,"channel":0,"num_words":7,"start":1855.5549,"end":1858.855},{"sentences":[{"text":"Perfect.","start":1859.88,"end":1860.38,"sentiment":"positive","sentiment_score":0.3987574577331543},{"text":"Thank 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you.","start":1875.825,"end":1876.645,"sentiment":"positive","sentiment_score":0.6100315153598785}],"sentiment":"positive","sentiment_score":0.39900826662778854,"channel":1,"num_words":3,"start":1874.945,"end":1876.645},{"sentences":[{"text":"Thank you.","start":1876.4768,"end":1877.1168,"sentiment":"positive","sentiment_score":0.6192017495632172},{"text":"Bye for now.","start":1877.1168,"end":1878.0168,"sentiment":"positive","sentiment_score":0.3525160650412242}],"sentiment":"positive","sentiment_score":0.45919033885002136,"channel":0,"num_words":5,"start":1876.4768,"end":1878.0168},{"sentences":[{"text":"Bye.","start":1878.3049,"end":1878.8049,"sentiment":"neutral","sentiment_score":-0.11206558346748352}],"sentiment":"neutral","sentiment_score":-0.11206558346748352,"channel":1,"num_words":1,"start":1878.3049,"end":1878.8049}]},"summary":{"result":"success","short":"A customer named Cody is having trouble connecting his Wi Fi modem to his router. The representative, Maureen, tries to troubleshoot and sends a screenshot of the modem's SSID. She promises to respond to her email and get back to Cody. In a separate conversation, the agent tries to troubleshoot Cody's router and suggests checking the network name and password, but the modem does not show up. The agent sends a screenshot and advises Cody to reboot his router and check the available Wi Fi names. A 24-hour support number is provided and a reference number for future issues is given to Cody."},"intents":{"segments":[{"text":"I'm just trying to set up my Wi Fi at the moment. We've just got our modem in, so we haven't set it up before.","start_word":17,"end_word":41,"intents":[{"intent":"Set up wi fi","confidence_score":0.15040846}]},{"text":"Can you check the Wi Fi setting on your phone if the available network if there's Airtel?","start_word":339,"end_word":355,"intents":[{"intent":"Check wi fi setting","confidence_score":0.49219656}]},{"text":"Can we try to connect with that one?","start_word":414,"end_word":421,"intents":[{"intent":"Connect with ocom","confidence_score":0.5722731}]},{"text":"Is it okay if you send me a screenshot of that one I can by send email? you Mhmm.","start_word":651,"end_word":669,"intents":[{"intent":"Send screenshot","confidence_score":0.65632194}]},{"text":"Can you set the door?","start_word":680,"end_word":684,"intents":[{"intent":"Set door","confidence_score":0.81975853}]},{"text":"Are you gonna email me, and I'm gonna respond to it? So I'm going to email you shortly, then just just reply to that email with the pictures. Perfect. Okay. Okay then.","start_word":685,"end_word":716,"intents":[{"intent":"Respond to email","confidence_score":0.051394705}]},{"text":"Then I'll get back to you once I review the images. You're gonna call me back? Yes.","start_word":717,"end_word":733,"intents":[{"intent":"Relay message","confidence_score":0.00040811437}]},{"text":"I'm gonna give you a callback. How long will this take?","start_word":734,"end_word":744,"intents":[{"intent":"Set callback","confidence_score":0.009266453}]},{"text":"Can I also have the clear photo of the label on the back of your router? Yeah.","start_word":828,"end_word":844,"intents":[{"intent":"Provide label","confidence_score":0.0011584765}]},{"text":"Literally, the only thing take out on here that I can track is a GYG box burrito bowl, no sour cream, welcome bowl, and cheese is okay, Double meat in brackets.","start_word":920,"end_word":950,"intents":[{"intent":"Track meals","confidence_score":0.043735594}]},{"text":"Literally, the only thing take out on here that I can track is a GYG box burrito bowl, no sour cream, welcome bowl, and cheese is okay, Double meat in brackets. I guess.","start_word":920,"end_word":952,"intents":[{"intent":"Track items","confidence_score":0.22108111}]},{"text":"Is it okay if you send me again the list of the network avail networks available?","start_word":977,"end_word":992,"intents":[{"intent":"Receive network avail","confidence_score":0.014698453}]},{"text":"I'm not seeing anything, but I'll send you a screenshot.","start_word":1014,"end_word":1023,"intents":[{"intent":"Send screenshot","confidence_score":0.21305801}]},{"text":"Get him out of the freaking room, please.","start_word":1041,"end_word":1048,"intents":[{"intent":"Get out of room","confidence_score":0.31007802}]},{"text":"I don't think they have fun. I don't know.","start_word":1055,"end_word":1063,"intents":[{"intent":"Get rid of fun","confidence_score":0.031524945}]},{"text":"Whatever we usually get, like, pulled with brisket or whatever it is. I don't know.","start_word":1127,"end_word":1141,"intents":[{"intent":"Find brisket","confidence_score":0.0056650434}]},{"text":"Can you try to connect with the OCOM 6C34? Says incorrect password.","start_word":1149,"end_word":1160,"intents":[{"intent":"Connect with ocom 640","confidence_score":0.013955951}]},{"text":"Is it okay if you send me again now? Because on our end, the service is online. So Okay. the Wi Fi should be available on on the list. Yeah.","start_word":1180,"end_word":1209,"intents":[{"intent":"Confirm service details","confidence_score":0.00008652148}]},{"text":"Oh, we're just figuring out now on what is the Wi Fi name. Yeah.","start_word":1222,"end_word":1235,"intents":[{"intent":"Test wifi name","confidence_score":0.00019272263}]},{"text":"just need to connect your device. Yeah.","start_word":1286,"end_word":1292,"intents":[{"intent":"Connect device","confidence_score":0.41851792}]},{"text":"Trying to connect to all of them. I just emailed you the new the other other ones.","start_word":1352,"end_word":1368,"intents":[{"intent":"Connect to all of them","confidence_score":0.023190781}]},{"text":"Is it okay if we do a full power cycle with the router? what do we what do you want me to do? Yep.","start_word":1404,"end_word":1427,"intents":[{"intent":"Troubleshoot router issue","confidence_score":0.0012882171}]},{"text":"Please turn off the router. Unplug it. Like, turn it off for hang on. Let me just check your account.","start_word":1428,"end_word":1447,"intents":[{"intent":"Unplugg router","confidence_score":0.026040815},{"intent":"Unplug router","confidence_score":0.1720371}]},{"text":"Please unplug the router. I'll keep it unplugged for twenty minutes. And after that, plug it back in, and let's check again the available Wi Fi names. And then if it doesn't work? Yeah.","start_word":1449,"end_word":1482,"intents":[{"intent":"Check Wi fi names","confidence_score":0.013767623}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.21010786294937137},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist Hi.","start_word":1,"end_word":14,"sentiment":"positive","sentiment_score":0.3980558812618256},{"text":"you today? I'm just trying to set up my Wi Fi at the moment. We've just got our modem in, so we haven't set it up before. Mhmm. Okay. May I have your full name, please, for me to check the account? Thirty John Fay. Okay. Hang on. Let me just check your account. Hello, Cody? Yep. Yeah.","start_word":15,"end_word":72,"sentiment":"neutral","sentiment_score":0.01656697876751423},{"text":"Thank you for waiting.","start_word":73,"end_word":76,"sentiment":"positive","sentiment_score":0.5068328380584717},{"text":"So okay. Let's connect the router. Please plug the router into the NTD box, the network termination device on your wall. It's all connected. Yeah. Connect the NTD box. Is it connected at the one port on your router? It's WAN port. LAN port. It's connected to LAN three on the router. Okay. It should be connected to the WAN, not at the LAN three. K. Oh, WAN. Yep. Yes. Now it's connected to WAN. And how about the other end of the cable? May I know Let where me is it connected? 5546 8. There's only one bit it can be connected to on our on our things. I can't really Okay. see what it says, but Mhmm. there's one option. Mhmm. I think it's connected to the right port because upon checking on your end, your Internet is now up and running. Can we try to use the Internet to double check? Okay. Let me just do yeah. Mhmm. Okay. So this Wi Fi is called It's not coming up, I don't think. Okay. But are you connected to the network, the Wi Fi? I'm connected to nothing right now. Okay. Can you check on your device, the Wi Fi name, which should have Airtel Airtel five g or Airtel 2.4 g? It's it doesn't say anywhere about anything. It says product number k seven, IP address, SSID, Wi Fi password, username, power rating. It doesn't say Okay. How about on your phone? Are you using your phone right now on checking the Internet? Yep. I'm using my sign. Can you check the Wi Fi setting on your phone if the available network if there's Airtel? There's nothing that says Airtel. How about the SSID on your router? That might be the network name as well if there's no Airtel. No. I can't see that either. See CCM. Yeah. I can't see But can you see on that the Wi Fi available if there's five g or 2.4 g? either. Yeah. They're called OCOM. Okay. Can we try to connect with that one? There's there's five different OCOMs. OCOM 22602.4, OCOM 6 C 342.4, Ocom 6 C 3.45 G. There's multiple. It'll be for half an hour because we're I'm I'm on a level with, you know, 10 other units. Okay. How about the SSID, may I know the SSID of your C router? How does it search? CCM CMCC Says? DashC1DB. Is there two SSID written Disk two. Yeah. at the back of your router? Just hold for a second, please. Sure. So what were you saying? Sorry. At the back of your router, the speaker, is there an SSID written? V10. SSID. It says SSID. Yep. Yeah. There's we've we've discussed this. There's two SSIDs. They're basic basically the same letter of numbers and letters. One says 5G at the end. The other one doesn't. They're not coming up on my Wi Fi network. All of these OCOM numbers are not out because I know that when I had the existing router plugged in, it said OCON seven ADO. I've just pulled that out.","start_word":77,"end_word":594,"sentiment":"neutral","sentiment_score":-0.042530292274725254},{"text":"That's not coming up either.","start_word":595,"end_word":599,"sentiment":"negative","sentiment_score":-0.3501923084259033},{"text":"Okay. Okay. Let me just check on our end. Hello, Cody? Yeah.","start_word":600,"end_word":611,"sentiment":"neutral","sentiment_score":0.07072502374649048},{"text":"Thank you for waiting.","start_word":612,"end_word":615,"sentiment":"positive","sentiment_score":0.47070714831352234},{"text":"May I know what is the first network that is you can detect on your phone, the The Wi first Fi name? seller TV with no password. How about the next one? Kitchen display. Is it okay if you send me a screenshot of that one I can by send email? you Mhmm. yep. And then let me just send the email to you. Can you set the door? Are you gonna email me, and I'm gonna respond to it? So I'm going to email you shortly, then just just reply to that email with the pictures.","start_word":616,"end_word":712,"sentiment":"neutral","sentiment_score":0.07614622541616872},{"text":"Perfect.","start_word":713,"end_word":713,"sentiment":"positive","sentiment_score":0.6484699845314026},{"text":"Okay. Okay then. Then I'll get back to you once I review the images. You're gonna call me back? Yes. I'm gonna give you a callback. How long will this take? Because we've been out of Wi Fi for we moved in last Friday. Not this not the one per like, over a week ago. I'd prefer if we can just stay on the line because I've already sent you it. Alright. Okay. Sure. Send you the email now. Yep. I've already responded. Okay. Hang on. Hello, Cody? Hey. Yeah. I already sent the email. Yeah. I I responded to it straight away. Okay. Oh, sorry. I responded to the invoice one. It's sent. Can I also have the clear photo of the label on the back of your router? Yeah. Of course. Yep. Okay. How would that be? You said you already took it out yesterday. So we need to take the meat out. Actually, you said you did. He went, I I've already literally, I swear you said so you said, I no. It's on 8%. You have yours. Oh, hello, Katie. You need nonsocialistic kids. Look at that. Oh, push your head into the thing. Maybe let me check my meal plan. Yeah. Literally, the only thing take out on here that I can track is a GYG box burrito bowl, no sour cream, welcome bowl, and cheese is okay, Double meat in brackets. I guess. I yeah. You could do something else if you want. Yeah. I guess. Susan has 20% of selected items. Oh, Hello, Cody? Yep. Yeah. Is it okay if you send me again the list of the network avail networks available? Because we did off the network at the address for us to check if there's the changes with the available networks. I'm not seeing anything, but I'll send you a screenshot. Mhmm. Well, it says send you a screenshot of of the port. Can you get them out? Get him out of the freaking room, please.","start_word":714,"end_word":1048,"sentiment":"neutral","sentiment_score":-0.007557610469633964},{"text":"Shut the door for a reason. I don't think they have fun. I don't know.","start_word":1049,"end_word":1063,"sentiment":"negative","sentiment_score":-0.46893835067749023},{"text":"They don't do a whole lot, And Charlie doesn't even hang out with me. Like, some days, she does. We does. They start getting excited. Yeah. But they get excited they they get excited whenever I come downstairs. I think we're going some and, yeah, and then I and then I leave.","start_word":1064,"end_word":1115,"sentiment":"neutral","sentiment_score":-0.0885498896241188},{"text":"Like, today, Brett fucked up on a job.","start_word":1116,"end_word":1123,"sentiment":"negative","sentiment_score":-0.6070192456245422},{"text":"Maybe. Yeah. Okay. Whatever we usually get, like, pulled with brisket or whatever it is. I don't know. Yep. Hello, Cody? Yep. Yes. For mail? Can you try to connect with the OCOM 6C34? Says incorrect password. Okay. Hang on. I don't know. I think that Oh, that's regular. I don't know. Hello, Cody? Yep. Yeah. Is it okay if you send me again now? Because on our end, the service is online. So Okay. the Wi Fi should be available on on the list. Yeah. I'll just have a look. It doesn't look like much of this. Oh, we're just figuring out now on what is the Wi Fi name. Yeah. Looks exactly the same. Definitely needs to be plugged into LAN, not LAN one or anything like that. Actually, it's supposed to be on the one, w a n. Because Yes. when you changed the cable, you went online. So that means the service is up and running. We Okay. just need to connect your device. Yeah. But, yeah, we're deter we're checking on what is the Wi Fi name because as of the moment, the one that can provision your router is not available. That's why we cannot confirm. Okay. But it should be one of those on the list. Mhmm. So I've sent you it, and none of them have changed. Start going through. Trying to connect to all of them. I just emailed you the new the other other ones. 6M6ALQF. Yeah. Can we try to the Alcon two two six zero? Already tried it. No.","start_word":1124,"end_word":1384,"sentiment":"neutral","sentiment_score":-0.039887006705005966},{"text":"It didn't work.","start_word":1385,"end_word":1387,"sentiment":"negative","sentiment_score":-0.33818745613098145},{"text":"I'm trying everyone on the list. Okay. Okay. Nothing's working. Nothing's connecting. Hello? So Yes. Hello? Is it okay if we do a full power cycle with the router? what do we what do you want me to do? Yep. Please turn off the router. Unplug it. Like, turn it off for hang on. Let me just check your account. Yeah. Please unplug the router. I'll keep it unplugged for twenty minutes. And after that, plug it back in, and let's check again the available Wi Fi names. And then if it doesn't work? Yeah. We're going to reboot also the network at the address right now. So for it to take effect on the router as well, we need to unplug the router. Okay. And So if it doesn't I'll know this step yeah. I'll know this step in your account. And if the issue is if you can still find the Wi Fi name on the available list, please give us a callback so we can continue with the next step or escalate the issue now on the provisioning or network Okay. Thank you. team. Okay then. Thank you. Bye for now. Bye. Do you also have our customer support twenty four hours customer support number? No. What's Yeah. the number? Can you come with me again? Have you received the SMS message that we sent you? When did you send it? Can you just tell me over the phone? So let me try to find it. Okay. I will let me just confirm. 0403 Yep. 763 Yep. 744. Perfect. Yeah. So if no one answer via this number, you can call this number instead because Okay. this is our after hour support contact.","start_word":1388,"end_word":1673,"sentiment":"neutral","sentiment_score":-0.01825367473065853},{"text":"Perfect. Thank you.","start_word":1674,"end_word":1676,"sentiment":"positive","sentiment_score":0.4345831871032715},{"text":"Yeah. If, yeah, if ever the issue is still there, just mention to the other representatives that we tried. We we did not find the Wi Fi name, Yep. even the SSID at your router. Okay? Okay.","start_word":1677,"end_word":1713,"sentiment":"neutral","sentiment_score":-0.192648167545731},{"text":"Thank you. Thank you. Bye for now.","start_word":1714,"end_word":1720,"sentiment":"positive","sentiment_score":0.4931071996688843},{"text":"Bye.","start_word":1721,"end_word":1721,"sentiment":"neutral","sentiment_score":0.16969537734985352}],"average":{"sentiment":"neutral","sentiment_score":-0.026252209215205928}}}}