{"metadata":{"transaction_key":"deprecated","request_id":"01a0ec7b-caf4-73f2-8bca-0eada6ebb4a2","sha256":"7f6b578dc8e5c10e6eda825c137032cbbb7725179c2bf335e1e85f8963287b31","created":"2026-09-29T09:25:32.602Z","duration":88.199936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":333,"output_tokens":71},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":381,"output_tokens":381},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":381,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. This is is this Tom? Oh, yes. Yes. Yes. Good evening. How are you? I'm just fine. Alright. This is Harlene from Gutter Clean Force. You made an inquiry through our website, and I've already sent a final call to your email. From Gutter Clean Force? For bird proofing mesh that you've inquired recently. Yeah. Alright. So I just wanted to give you a quick call and see when would you like to have the bird proofing mesh done. And we actually have available by Thursday. I already sent you your final code, please. Alright. Alright. Okay. If you have if if you like to proceed, you can accept the code. Okay? Alright. Alright. Thank you so much. And, lastly, we are available by Thursday morning. Alright? So provide also your complete address. Alright? Okay. Thank you so much. Bye bye.","confidence":0.9975586,"words":[{"word":"hi","start":2.96,"end":3.46,"confidence":0.98657227,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.03106982819736004},{"word":"this","start":3.6,"end":3.84,"confidence":0.57373047,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.0301070399582386},{"word":"is","start":3.84,"end":4.0,"confidence":0.52978516,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0324612595140934},{"word":"is","start":4.08,"end":4.16,"confidence":0.94189453,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03129706159234047},{"word":"this","start":4.16,"end":4.66,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.040900614112615585},{"word":"tom","start":4.7999997,"end":5.2999997,"confidence":0.90234375,"punctuated_word":"Tom?","sentiment":"neutral","sentiment_score":0.04599464684724808},{"word":"oh","start":10.559999,"end":10.8,"confidence":0.9831543,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.061974868178367615},{"word":"yes","start":10.8,"end":11.12,"confidence":0.99658203,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.06131766736507416},{"word":"yes","start":11.12,"end":11.44,"confidence":0.99853516,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0940907746553421},{"word":"yes","start":11.44,"end":11.92,"confidence":1.0,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.18698254227638245},{"word":"good","start":11.92,"end":12.16,"confidence":0.75683594,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4639517068862915},{"word":"evening","start":12.16,"end":12.66,"confidence":1.0,"punctuated_word":"evening.","sentiment":"positive","sentiment_score":0.4368629455566406},{"word":"how","start":12.719999,"end":12.88,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.4002917110919952},{"word":"are","start":12.88,"end":13.12,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.32425034046173096},{"word":"you","start":13.12,"end":13.62,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.31245923042297363},{"word":"i'm","start":14.4,"end":14.559999,"confidence":0.99560547,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.4030779004096985},{"word":"just","start":14.559999,"end":14.985,"confidence":0.99902344,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.506125807762146},{"word":"fine","start":15.224999,"end":15.625,"confidence":0.6141968,"punctuated_word":"fine.","sentiment":"positive","sentiment_score":0.3819846212863922},{"word":"alright","start":15.625,"end":16.125,"confidence":0.8688965,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.12313477694988252},{"word":"this","start":16.185,"end":16.505,"confidence":0.9970703,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.04872055724263191},{"word":"is","start":16.505,"end":16.664999,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06416783481836319},{"word":"harlene","start":16.664999,"end":17.164999,"confidence":0.66308594,"punctuated_word":"Harlene","sentiment":"neutral","sentiment_score":0.04924958199262619},{"word":"from","start":17.225,"end":17.545,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.0691971704363823},{"word":"gutter","start":17.545,"end":17.865,"confidence":0.9416504,"punctuated_word":"Gutter","sentiment":"neutral","sentiment_score":0.04057454317808151},{"word":"clean","start":17.865,"end":18.185,"confidence":0.9921875,"punctuated_word":"Clean","sentiment":"neutral","sentiment_score":0.05048869922757149},{"word":"force","start":18.185,"end":18.585,"confidence":0.73583984,"punctuated_word":"Force.","sentiment":"neutral","sentiment_score":0.07892689853906631},{"word":"you","start":18.585,"end":18.744999,"confidence":0.9980469,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.024639494717121124},{"word":"made","start":18.744999,"end":18.985,"confidence":1.0,"punctuated_word":"made","sentiment":"neutral","sentiment_score":0.020256202667951584},{"word":"an","start":18.985,"end":19.145,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.01789756305515766},{"word":"inquiry","start":19.145,"end":19.545,"confidence":0.9526367,"punctuated_word":"inquiry","sentiment":"neutral","sentiment_score":0.028093457221984863},{"word":"through","start":19.545,"end":19.865,"confidence":0.9550781,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.012318531051278114},{"word":"our","start":19.865,"end":20.105,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.018949633464217183},{"word":"website","start":20.105,"end":20.605,"confidence":0.8654785,"punctuated_word":"website,","sentiment":"neutral","sentiment_score":0.015697527676820755},{"word":"and","start":21.865,"end":22.185,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.007328151725232601},{"word":"i've","start":22.185,"end":22.425,"confidence":0.99902344,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.0032045780681073666},{"word":"already","start":22.425,"end":22.744999,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.005692395381629467},{"word":"sent","start":22.744999,"end":23.064999,"confidence":0.9658203,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.0006825970485806465},{"word":"a","start":23.064999,"end":23.224998,"confidence":0.27124023,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.002039891667664051},{"word":"final","start":23.224998,"end":23.625,"confidence":0.9951172,"punctuated_word":"final","sentiment":"neutral","sentiment_score":-0.006577463820576668},{"word":"call","start":23.625,"end":23.865,"confidence":0.9760742,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.0006073135882616043},{"word":"to","start":23.865,"end":23.945,"confidence":0.9892578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.006891726516187191},{"word":"your","start":23.945,"end":24.185,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.00961211510002613},{"word":"email","start":24.185,"end":24.685,"confidence":0.70751953,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":-0.007409446872770786},{"word":"from","start":26.425,"end":26.744999,"confidence":0.68603516,"punctuated_word":"From","sentiment":"neutral","sentiment_score":-0.00036585330963134766},{"word":"gutter","start":26.744999,"end":27.145,"confidence":0.9975586,"punctuated_word":"Gutter","sentiment":"neutral","sentiment_score":-0.0027931896038353443},{"word":"clean","start":27.145,"end":27.465,"confidence":1.0,"punctuated_word":"Clean","sentiment":"neutral","sentiment_score":0.0016009211540222168},{"word":"force","start":27.465,"end":27.965,"confidence":0.7216797,"punctuated_word":"Force?","sentiment":"neutral","sentiment_score":0.006026861723512411},{"word":"for","start":28.664999,"end":29.145,"confidence":0.9658203,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.003753248136490583},{"word":"bird","start":29.145,"end":29.384998,"confidence":0.9741211,"punctuated_word":"bird","sentiment":"neutral","sentiment_score":0.008768828585743904},{"word":"proofing","start":29.384998,"end":29.884998,"confidence":0.84033203,"punctuated_word":"proofing","sentiment":"neutral","sentiment_score":0.0070758117362856865},{"word":"mesh","start":29.945,"end":30.445,"confidence":0.99902344,"punctuated_word":"mesh","sentiment":"neutral","sentiment_score":0.009020425379276276},{"word":"that","start":31.279999,"end":31.439999,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04144056513905525},{"word":"you've","start":31.439999,"end":31.76,"confidence":0.9995117,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.04351157695055008},{"word":"inquired","start":31.76,"end":32.260002,"confidence":0.7314453,"punctuated_word":"inquired","sentiment":"neutral","sentiment_score":0.04176029562950134},{"word":"recently","start":32.399998,"end":32.899998,"confidence":0.8400879,"punctuated_word":"recently.","sentiment":"neutral","sentiment_score":0.04728688299655914},{"word":"yeah","start":34.48,"end":34.72,"confidence":0.9892578,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08685280382633209},{"word":"alright","start":34.72,"end":35.2,"confidence":0.9995117,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.11871705949306488},{"word":"so","start":35.2,"end":35.44,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.10385528951883316},{"word":"i","start":35.44,"end":35.6,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11277158558368684},{"word":"just","start":35.6,"end":35.76,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1166292205452919},{"word":"wanted","start":35.76,"end":36.16,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.10623721033334732},{"word":"to","start":36.16,"end":36.32,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11097437143325806},{"word":"give","start":36.32,"end":36.48,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.1126253306865692},{"word":"you","start":36.48,"end":36.64,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13012929260730743},{"word":"a","start":36.64,"end":36.72,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11208640038967133},{"word":"quick","start":36.72,"end":36.96,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.12269706279039384},{"word":"call","start":36.96,"end":37.28,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.11810296028852464},{"word":"and","start":37.28,"end":37.52,"confidence":0.9760742,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.13667245209217072},{"word":"see","start":37.52,"end":37.76,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.1212698370218277},{"word":"when","start":37.76,"end":38.0,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.09546984732151031},{"word":"would","start":38.0,"end":38.239998,"confidence":0.6010742,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.09421850740909576},{"word":"you","start":38.239998,"end":38.399998,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13046672940254211},{"word":"like","start":38.399998,"end":38.72,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.10223154723644257},{"word":"to","start":38.72,"end":38.879997,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.120685912668705},{"word":"have","start":38.879997,"end":39.2,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.10843174159526824},{"word":"the","start":39.2,"end":39.52,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1233830600976944},{"word":"bird","start":39.52,"end":39.84,"confidence":1.0,"punctuated_word":"bird","sentiment":"neutral","sentiment_score":0.0861738920211792},{"word":"proofing","start":39.84,"end":40.239998,"confidence":0.9863281,"punctuated_word":"proofing","sentiment":"neutral","sentiment_score":0.09090355038642885},{"word":"mesh","start":40.239998,"end":40.559998,"confidence":1.0,"punctuated_word":"mesh","sentiment":"neutral","sentiment_score":0.09028399735689165},{"word":"done","start":40.559998,"end":41.059998,"confidence":0.74121094,"punctuated_word":"done.","sentiment":"neutral","sentiment_score":0.12098412960767746},{"word":"and","start":41.52,"end":41.84,"confidence":0.9970703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.1029530018568039},{"word":"we","start":41.84,"end":42.0,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.10165417939424516},{"word":"actually","start":42.0,"end":42.4,"confidence":0.9873047,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.12092997133731842},{"word":"have","start":42.4,"end":42.72,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.08115222305059433},{"word":"available","start":42.72,"end":43.22,"confidence":0.9980469,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.07402555644512177},{"word":"by","start":43.36,"end":43.68,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.08075456321239471},{"word":"thursday","start":43.68,"end":44.18,"confidence":0.99560547,"punctuated_word":"Thursday.","sentiment":"neutral","sentiment_score":0.09205678105354308},{"word":"i","start":50.445,"end":50.685,"confidence":0.8154297,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.012554376386106014},{"word":"already","start":50.685,"end":51.165,"confidence":0.9980469,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.01846509613096714},{"word":"sent","start":51.165,"end":51.405003,"confidence":0.984375,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.012504305690526962},{"word":"you","start":51.405003,"end":51.645,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01418190822005272},{"word":"your","start":51.645,"end":52.145,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.011801481246948242},{"word":"final","start":52.365,"end":52.845,"confidence":0.97509766,"punctuated_word":"final","sentiment":"neutral","sentiment_score":0.014203494414687157},{"word":"code","start":52.845,"end":53.245003,"confidence":0.61328125,"punctuated_word":"code,","sentiment":"neutral","sentiment_score":0.015696709975600243},{"word":"please","start":53.245003,"end":53.745003,"confidence":0.7404785,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.013670668005943298},{"word":"alright","start":55.965,"end":56.445,"confidence":0.95996094,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.05218161270022392},{"word":"alright","start":56.445,"end":56.945,"confidence":0.99658203,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.05724675580859184},{"word":"okay","start":57.085,"end":57.565002,"confidence":0.92626953,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.024116292595863342},{"word":"if","start":57.565002,"end":57.725002,"confidence":0.9941406,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.002312297001481056},{"word":"you","start":57.725002,"end":57.885002,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01163160428404808},{"word":"have","start":57.885002,"end":58.365,"confidence":0.9873047,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.027539867907762527},{"word":"if","start":58.605003,"end":59.04,"confidence":0.9633789,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.010647923685610294},{"word":"if","start":60.08,"end":60.32,"confidence":0.9941406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.009111259132623672},{"word":"you","start":60.32,"end":60.56,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.007186319679021835},{"word":"like","start":60.56,"end":60.72,"confidence":0.96875,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.03123529627919197},{"word":"to","start":60.72,"end":60.96,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.034226659685373306},{"word":"proceed","start":60.96,"end":61.46,"confidence":0.9941406,"punctuated_word":"proceed,","sentiment":"neutral","sentiment_score":0.044919952750205994},{"word":"you","start":61.68,"end":61.84,"confidence":0.8911133,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02703259140253067},{"word":"can","start":61.84,"end":62.0,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0358983613550663},{"word":"accept","start":62.0,"end":62.4,"confidence":0.96972656,"punctuated_word":"accept","sentiment":"neutral","sentiment_score":0.03437916561961174},{"word":"the","start":62.4,"end":62.56,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.015694409608840942},{"word":"code","start":62.56,"end":63.06,"confidence":0.99853516,"punctuated_word":"code.","sentiment":"neutral","sentiment_score":0.021245967596769333},{"word":"okay","start":63.28,"end":63.78,"confidence":0.9980469,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.017538322135806084},{"word":"alright","start":71.735,"end":72.135,"confidence":0.99658203,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.17341768741607666},{"word":"alright","start":72.135,"end":72.535,"confidence":0.99902344,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.24665457010269165},{"word":"thank","start":72.535,"end":72.775,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4982731342315674},{"word":"you","start":72.775,"end":73.015,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5154172778129578},{"word":"so","start":73.015,"end":73.095,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5430721044540405},{"word":"much","start":73.095,"end":73.415,"confidence":0.9975586,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.4598725736141205},{"word":"and","start":73.415,"end":73.735,"confidence":0.8745117,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.1515199840068817},{"word":"lastly","start":73.895004,"end":74.215004,"confidence":0.99104816,"punctuated_word":"lastly,","sentiment":"neutral","sentiment_score":0.08977262675762177},{"word":"we","start":74.215004,"end":74.375,"confidence":0.97802734,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.09986546635627748},{"word":"are","start":74.375,"end":74.615,"confidence":0.4399414,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.09711945056915285},{"word":"available","start":74.615,"end":75.115,"confidence":0.9941406,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.08448833972215652},{"word":"by","start":75.175,"end":75.655,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.08950696885585785},{"word":"thursday","start":75.655,"end":76.135,"confidence":1.0,"punctuated_word":"Thursday","sentiment":"neutral","sentiment_score":0.08331406116485596},{"word":"morning","start":76.135,"end":76.635,"confidence":0.9980469,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.12099823355674744},{"word":"alright","start":76.855,"end":77.355,"confidence":0.986084,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.08283877372741699},{"word":"so","start":77.415,"end":77.915,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.07044410705566406},{"word":"provide","start":78.615,"end":79.095,"confidence":0.65478516,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.05555783212184906},{"word":"also","start":79.095,"end":79.415,"confidence":0.96435547,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.06853854656219482},{"word":"your","start":79.415,"end":79.735,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05923932045698166},{"word":"complete","start":79.735,"end":80.215004,"confidence":0.99902344,"punctuated_word":"complete","sentiment":"neutral","sentiment_score":0.07136348634958267},{"word":"address","start":80.215004,"end":80.715004,"confidence":0.99902344,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.06018957868218422},{"word":"alright","start":80.775,"end":81.275,"confidence":0.9980469,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.07096529752016068},{"word":"okay","start":82.775,"end":83.255005,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2177218496799469},{"word":"thank","start":83.255005,"end":83.495,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4678332209587097},{"word":"you","start":83.495,"end":83.735,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4999302327632904},{"word":"so","start":83.735,"end":83.975,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5185937881469727},{"word":"much","start":83.975,"end":84.475,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.4845169186592102},{"word":"bye","start":85.80487,"end":85.964874,"confidence":0.7416992,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.17625629901885986},{"word":"bye","start":85.964874,"end":86.464874,"confidence":0.9448242,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.12305493652820589}],"paragraphs":{"transcript":"\nHi. This is is this Tom? Oh, yes. Yes. Yes.\n\nGood evening. How are you? I'm just fine. Alright. This is Harlene from Gutter Clean Force.\n\nYou made an inquiry through our website, and I've already sent a final call to your email. From Gutter Clean Force? For bird proofing mesh that you've inquired recently. Yeah. Alright.\n\nSo I just wanted to give you a quick call and see when would you like to have the bird proofing mesh done. And we actually have available by Thursday. I already sent you your final code, please. Alright. Alright.\n\nOkay. If you have if if you like to proceed, you can accept the code. Okay? Alright. Alright.\n\nThank you so much. And, lastly, we are available by Thursday morning. Alright? So provide also your complete address. Alright?\n\nOkay. Thank you so much. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.96,"end":3.46,"sentiment":"neutral","sentiment_score":0.03106982819736004},{"text":"This is is this Tom?","start":3.6,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.03615212440490723},{"text":"Oh, yes.","start":10.559999,"end":11.12,"sentiment":"neutral","sentiment_score":0.061646267771720886},{"text":"Yes.","start":11.12,"end":11.44,"sentiment":"neutral","sentiment_score":0.0940907746553421},{"text":"Yes.","start":11.44,"end":11.92,"sentiment":"neutral","sentiment_score":0.18698254227638245}],"sentiment":"neutral","sentiment_score":0.06161963026970625,"num_words":10,"start":2.96,"end":11.92},{"sentences":[{"text":"Good evening.","start":11.92,"end":12.66,"sentiment":"positive","sentiment_score":0.45040732622146606},{"text":"How are you?","start":12.719999,"end":13.62,"sentiment":"positive","sentiment_score":0.3456670939922333},{"text":"I'm just fine.","start":14.4,"end":15.625,"sentiment":"positive","sentiment_score":0.43039610981941223},{"text":"Alright.","start":15.625,"end":16.125,"sentiment":"neutral","sentiment_score":0.12313477694988252},{"text":"This is Harlene from Gutter Clean Force.","start":16.185,"end":18.585,"sentiment":"neutral","sentiment_score":0.05733218363353184}],"sentiment":"neutral","sentiment_score":0.23459152039140463,"num_words":16,"start":11.92,"end":18.585},{"sentences":[{"text":"You made an inquiry through our website, and I've already sent a final call to your email.","start":18.585,"end":24.685,"sentiment":"neutral","sentiment_score":0.007313927279456574},{"text":"From Gutter Clean Force?","start":26.425,"end":27.965,"sentiment":"neutral","sentiment_score":0.001117184991016984},{"text":"For bird proofing mesh that you've inquired recently.","start":28.664999,"end":32.899998,"sentiment":"neutral","sentiment_score":0.025327204319182783},{"text":"Yeah.","start":34.48,"end":34.72,"sentiment":"neutral","sentiment_score":0.08685280382633209},{"text":"Alright.","start":34.72,"end":35.2,"sentiment":"neutral","sentiment_score":0.11871705949306488}],"sentiment":"neutral","sentiment_score":0.017322354889925447,"num_words":31,"start":18.585,"end":35.2},{"sentences":[{"text":"So I just wanted to give you a quick call and see when would you like to have the bird proofing mesh done.","start":35.2,"end":41.059998,"sentiment":"neutral","sentiment_score":0.11162104036497034},{"text":"And we actually have available by Thursday.","start":41.52,"end":44.18,"sentiment":"neutral","sentiment_score":0.09336089662143163},{"text":"I already sent you your final code, please.","start":50.445,"end":53.745003,"sentiment":"neutral","sentiment_score":0.014134755008853972},{"text":"Alright.","start":55.965,"end":56.445,"sentiment":"neutral","sentiment_score":0.05218161270022392},{"text":"Alright.","start":56.445,"end":56.945,"sentiment":"neutral","sentiment_score":0.05724675580859184}],"sentiment":"neutral","sentiment_score":0.08608291533309967,"num_words":40,"start":35.2,"end":56.945},{"sentences":[{"text":"Okay.","start":57.085,"end":57.565002,"sentiment":"neutral","sentiment_score":0.024116292595863342},{"text":"If you have if if you like to proceed, you can accept the code.","start":57.565002,"end":63.06,"sentiment":"neutral","sentiment_score":0.013612555140363318},{"text":"Okay?","start":63.28,"end":63.78,"sentiment":"neutral","sentiment_score":0.017538322135806084},{"text":"Alright.","start":71.735,"end":72.135,"sentiment":"neutral","sentiment_score":0.17341768741607666},{"text":"Alright.","start":72.135,"end":72.535,"sentiment":"neutral","sentiment_score":0.24665457010269165}],"sentiment":"neutral","sentiment_score":0.036239035789751343,"num_words":18,"start":57.085,"end":72.535},{"sentences":[{"text":"Thank you so much.","start":72.535,"end":73.415,"sentiment":"positive","sentiment_score":0.5041587725281715},{"text":"And, lastly, we are available by Thursday morning.","start":73.415,"end":76.635,"sentiment":"neutral","sentiment_score":0.10207314137369394},{"text":"Alright?","start":76.855,"end":77.355,"sentiment":"neutral","sentiment_score":0.08283877372741699},{"text":"So provide also your complete address.","start":77.415,"end":80.715004,"sentiment":"neutral","sentiment_score":0.06422214520474274},{"text":"Alright?","start":80.775,"end":81.275,"sentiment":"neutral","sentiment_score":0.07096529752016068}],"sentiment":"neutral","sentiment_score":0.1686178581789136,"num_words":20,"start":72.535,"end":81.275},{"sentences":[{"text":"Okay.","start":82.775,"end":83.255005,"sentiment":"neutral","sentiment_score":0.2177218496799469},{"text":"Thank you so much.","start":83.255005,"end":84.475,"sentiment":"positive","sentiment_score":0.49271854013204575},{"text":"Bye bye.","start":85.80487,"end":86.464874,"sentiment":"neutral","sentiment_score":0.14965561777353287}],"sentiment":"positive","sentiment_score":0.3554153208221708,"num_words":7,"start":82.775,"end":86.464874}]}}]},{"alternatives":[{"transcript":"Hello. Tam speaking. Yeah. It's Tam. Yeah. I just got a missed call from this number. Yeah. Good. Oh, yeah. From from where? Sorry. From where? Yeah. Yep. Yep. Okay. Yep. So what's what's the cost though? Oh, that one. Oh, from from Gutter Cleaning Force. Oh, yeah. Yep. I'm I'm yeah. I'm I'm still waiting. Yeah. I'm still oh, yeah. Sure. Okay. Yeah. I'm still waiting for more quotes to come through. And if I'm happy with your product, I'll I'll accept that. Yep. Okay. Yep. Okay. Thanks. Okay. Thanks. Bye.","confidence":0.97802734,"words":[{"word":"hello","start":0.16,"end":0.48,"confidence":0.81225586,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.015678392723202705},{"word":"tam","start":0.48,"end":0.71999997,"confidence":0.5727539,"punctuated_word":"Tam","sentiment":"neutral","sentiment_score":0.012365221977233888},{"word":"speaking","start":0.71999997,"end":1.22,"confidence":0.9941406,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.014647790230810642},{"word":"yeah","start":6.24,"end":6.56,"confidence":0.88549805,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0438375398516655},{"word":"it's","start":6.56,"end":6.8799996,"confidence":0.98706055,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.03608102351427078},{"word":"tam","start":6.8799996,"end":7.2,"confidence":0.95654297,"punctuated_word":"Tam.","sentiment":"neutral","sentiment_score":0.03534303605556488},{"word":"yeah","start":7.2,"end":7.44,"confidence":0.99560547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05207007750868797},{"word":"i","start":7.44,"end":7.52,"confidence":0.97998047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02863190323114395},{"word":"just","start":7.52,"end":7.68,"confidence":0.6879883,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.031377844512462616},{"word":"got","start":7.68,"end":7.8399997,"confidence":0.9921875,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.040648218244314194},{"word":"a","start":7.8399997,"end":7.9199996,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.005680561065673828},{"word":"missed","start":7.9199996,"end":8.16,"confidence":0.9941406,"punctuated_word":"missed","sentiment":"neutral","sentiment_score":-0.011779125779867172},{"word":"call","start":8.16,"end":8.32,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.01193998008966446},{"word":"from","start":8.32,"end":8.48,"confidence":0.98095703,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.004607062786817551},{"word":"this","start":8.48,"end":8.72,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.018839828670024872},{"word":"number","start":8.72,"end":9.22,"confidence":1.0,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.01422545686364174},{"word":"yeah","start":14.054999,"end":14.455,"confidence":0.9506836,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.25159984827041626},{"word":"good","start":14.455,"end":14.955,"confidence":0.9951172,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.4968436062335968},{"word":"oh","start":21.974998,"end":22.134998,"confidence":0.8618164,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.00754611985757947},{"word":"yeah","start":22.134998,"end":22.455,"confidence":0.93408203,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.01166168600320816},{"word":"from","start":22.455,"end":22.955,"confidence":0.97802734,"punctuated_word":"From","sentiment":"neutral","sentiment_score":-0.0015373965725302696},{"word":"from","start":23.654999,"end":23.895,"confidence":0.94189453,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.006776465103030205},{"word":"where","start":23.895,"end":24.294998,"confidence":0.9367676,"punctuated_word":"where?","sentiment":"neutral","sentiment_score":-0.001684684306383133},{"word":"sorry","start":24.294998,"end":24.794998,"confidence":0.9291992,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.016429729759693146},{"word":"from","start":24.855,"end":25.175,"confidence":0.98828125,"punctuated_word":"From","sentiment":"neutral","sentiment_score":-0.00912763737142086},{"word":"where","start":25.175,"end":25.675,"confidence":0.99853516,"punctuated_word":"where?","sentiment":"neutral","sentiment_score":-0.005115121603012085},{"word":"yeah","start":30.91,"end":31.23,"confidence":0.9719238,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03188334032893181},{"word":"yep","start":31.23,"end":31.73,"confidence":0.81347656,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.059333886951208115},{"word":"yep","start":33.55,"end":34.05,"confidence":0.8640137,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06851975619792938},{"word":"okay","start":45.715,"end":46.195,"confidence":0.8100586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.053863950073719025},{"word":"yep","start":46.195,"end":46.675,"confidence":0.99853516,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04190029203891754},{"word":"so","start":46.675,"end":46.995,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.014246379025280476},{"word":"what's","start":46.995,"end":47.475,"confidence":0.99658203,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.016397275030612946},{"word":"what's","start":47.475,"end":47.875,"confidence":0.8535156,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.012357044965028765},{"word":"the","start":47.875,"end":48.114998,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009475035592913628},{"word":"cost","start":48.114998,"end":48.434998,"confidence":0.9970703,"punctuated_word":"cost","sentiment":"neutral","sentiment_score":0.019203154370188713},{"word":"though","start":48.434998,"end":48.934998,"confidence":0.81591797,"punctuated_word":"though?","sentiment":"neutral","sentiment_score":0.018915783613920212},{"word":"oh","start":52.355,"end":52.754997,"confidence":0.9291992,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.008097642101347446},{"word":"that","start":52.754997,"end":52.995,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.011298500001430511},{"word":"one","start":52.995,"end":53.495,"confidence":0.94555664,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.00518470536917448},{"word":"oh","start":53.635,"end":53.795,"confidence":0.7763672,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.01509733684360981},{"word":"from","start":53.795,"end":54.114998,"confidence":0.9472656,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.01294544618576765},{"word":"from","start":54.114998,"end":54.434998,"confidence":0.9863281,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.020020656287670135},{"word":"gutter","start":54.434998,"end":54.754997,"confidence":0.88134766,"punctuated_word":"Gutter","sentiment":"neutral","sentiment_score":0.010006161406636238},{"word":"cleaning","start":54.754997,"end":55.155,"confidence":0.9941406,"punctuated_word":"Cleaning","sentiment":"neutral","sentiment_score":0.012104956433176994},{"word":"force","start":55.155,"end":55.635,"confidence":0.77978516,"punctuated_word":"Force.","sentiment":"neutral","sentiment_score":0.015435864217579365},{"word":"oh","start":55.635,"end":55.714996,"confidence":0.82788086,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.027641519904136658},{"word":"yeah","start":55.714996,"end":56.01,"confidence":0.82128906,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.03113112971186638},{"word":"yep","start":56.09,"end":56.57,"confidence":0.9941406,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04934675619006157},{"word":"i'm","start":56.57,"end":56.649998,"confidence":0.8498535,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.035781607031822205},{"word":"i'm","start":56.649998,"end":57.05,"confidence":0.9807129,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.03233196213841438},{"word":"yeah","start":57.289997,"end":57.609997,"confidence":0.9680176,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.01539518404752016},{"word":"i'm","start":57.609997,"end":57.85,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0018217850010842085},{"word":"i'm","start":57.85,"end":58.01,"confidence":0.97094727,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.01811881735920906},{"word":"still","start":58.01,"end":58.329998,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.04125877097249031},{"word":"waiting","start":58.329998,"end":58.829998,"confidence":0.82543945,"punctuated_word":"waiting.","sentiment":"neutral","sentiment_score":-0.023852666839957237},{"word":"yeah","start":60.25,"end":60.489998,"confidence":0.9885254,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01132775004953146},{"word":"i'm","start":60.489998,"end":60.73,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.01765584386885166},{"word":"still","start":60.73,"end":61.23,"confidence":0.9970703,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.0135781392455101},{"word":"oh","start":64.409996,"end":64.649994,"confidence":0.93115234,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":0.017726413905620575},{"word":"yeah","start":64.649994,"end":64.89,"confidence":0.97680664,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.024340679869055748},{"word":"sure","start":64.89,"end":65.21,"confidence":0.9995117,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.05667010694742203},{"word":"okay","start":65.21,"end":65.53,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04396241158246994},{"word":"yeah","start":65.53,"end":65.689995,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04172877222299576},{"word":"i'm","start":65.689995,"end":65.93,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.03724735230207443},{"word":"still","start":65.93,"end":66.09,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.0024329572916030884},{"word":"waiting","start":66.09,"end":66.33,"confidence":0.9980469,"punctuated_word":"waiting","sentiment":"neutral","sentiment_score":0.03494513779878616},{"word":"for","start":66.33,"end":66.57,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03491909056901932},{"word":"more","start":66.57,"end":66.729996,"confidence":0.9980469,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.01795363426208496},{"word":"quotes","start":66.729996,"end":67.13,"confidence":0.9550781,"punctuated_word":"quotes","sentiment":"neutral","sentiment_score":0.02770363539457321},{"word":"to","start":67.13,"end":67.21,"confidence":0.94921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03773340582847595},{"word":"come","start":67.21,"end":67.45,"confidence":1.0,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.07077379524707794},{"word":"through","start":67.45,"end":67.77,"confidence":0.75561523,"punctuated_word":"through.","sentiment":"neutral","sentiment_score":0.07047654688358307},{"word":"and","start":67.77,"end":68.17,"confidence":0.984375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07433616369962692},{"word":"if","start":68.17,"end":68.409996,"confidence":0.9013672,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.08343362808227539},{"word":"i'm","start":68.409996,"end":68.57,"confidence":0.9941406,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.11990394443273544},{"word":"happy","start":68.57,"end":68.81,"confidence":0.99902344,"punctuated_word":"happy","sentiment":"neutral","sentiment_score":0.1926933526992798},{"word":"with","start":68.81,"end":68.97,"confidence":0.97802734,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2839811146259308},{"word":"your","start":68.97,"end":69.21,"confidence":0.97509766,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2192753255367279},{"word":"product","start":69.21,"end":69.53,"confidence":0.86743164,"punctuated_word":"product,","sentiment":"neutral","sentiment_score":0.22086817026138303},{"word":"i'll","start":69.53,"end":69.85,"confidence":0.9875488,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.17659543454647064},{"word":"i'll","start":69.85,"end":70.009995,"confidence":0.97265625,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.10300908982753754},{"word":"accept","start":70.009995,"end":70.33,"confidence":0.99609375,"punctuated_word":"accept","sentiment":"neutral","sentiment_score":0.15034641325473783},{"word":"that","start":70.33,"end":70.605,"confidence":0.8137207,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.10318760573863985},{"word":"yep","start":70.685005,"end":71.185005,"confidence":0.9562988,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.11504968255758286},{"word":"okay","start":73.725006,"end":74.225006,"confidence":0.8671875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1111469566822052},{"word":"yep","start":77.77494,"end":78.27494,"confidence":0.92163086,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0573839507997036},{"word":"okay","start":81.534935,"end":81.93494,"confidence":0.8630371,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10286468267440796},{"word":"thanks","start":81.93494,"end":82.41494,"confidence":0.9951172,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.20522308349609375},{"word":"okay","start":82.41494,"end":82.91494,"confidence":0.98291016,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.14236663281917572},{"word":"thanks","start":84.25494,"end":84.75494,"confidence":0.829834,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.400456815958023},{"word":"bye","start":84.81493,"end":85.31493,"confidence":0.9904785,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.24112480878829956}],"paragraphs":{"transcript":"\nHello. Tam speaking. Yeah. It's Tam. Yeah.\n\nI just got a missed call from this number. Yeah. Good. Oh, yeah. From from where?\n\nSorry. From where? Yeah. Yep. Yep.\n\nOkay. Yep. So what's what's the cost though? Oh, that one. Oh, from from Gutter Cleaning Force.\n\nOh, yeah. Yep. I'm I'm yeah. I'm I'm still waiting. Yeah.\n\nI'm still oh, yeah. Sure. Okay. Yeah. I'm still waiting for more quotes to come through.\n\nAnd if I'm happy with your product, I'll I'll accept that. Yep. Okay. Yep. Okay.\n\nThanks. Okay. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.015678392723202705},{"text":"Tam speaking.","start":0.48,"end":1.22,"sentiment":"neutral","sentiment_score":0.013506506104022264},{"text":"Yeah.","start":6.24,"end":6.56,"sentiment":"neutral","sentiment_score":0.0438375398516655},{"text":"It's Tam.","start":6.56,"end":7.2,"sentiment":"neutral","sentiment_score":0.03571202978491783},{"text":"Yeah.","start":7.2,"end":7.44,"sentiment":"neutral","sentiment_score":0.05207007750868797}],"sentiment":"neutral","sentiment_score":0.030003297408776625,"num_words":7,"start":0.16,"end":7.44},{"sentences":[{"text":"I just got a missed call from this number.","start":7.44,"end":9.22,"sentiment":"neutral","sentiment_score":0.008942192627323998},{"text":"Yeah.","start":14.054999,"end":14.455,"sentiment":"neutral","sentiment_score":0.25159984827041626},{"text":"Good.","start":14.455,"end":14.955,"sentiment":"positive","sentiment_score":0.4968436062335968},{"text":"Oh, yeah.","start":21.974998,"end":22.455,"sentiment":"neutral","sentiment_score":0.009603902930393815},{"text":"From from where?","start":22.455,"end":24.294998,"sentiment":"neutral","sentiment_score":-0.003332848660647869}],"sentiment":"neutral","sentiment_score":0.05238327800179832,"num_words":16,"start":7.44,"end":24.294998},{"sentences":[{"text":"Sorry.","start":24.294998,"end":24.794998,"sentiment":"neutral","sentiment_score":-0.016429729759693146},{"text":"From where?","start":24.855,"end":25.675,"sentiment":"neutral","sentiment_score":-0.007121379487216473},{"text":"Yeah.","start":30.91,"end":31.23,"sentiment":"neutral","sentiment_score":0.03188334032893181},{"text":"Yep.","start":31.23,"end":31.73,"sentiment":"neutral","sentiment_score":0.059333886951208115},{"text":"Yep.","start":33.55,"end":34.05,"sentiment":"neutral","sentiment_score":0.06851975619792938}],"sentiment":"neutral","sentiment_score":0.021510749123990536,"num_words":6,"start":24.294998,"end":34.05},{"sentences":[{"text":"Okay.","start":45.715,"end":46.195,"sentiment":"neutral","sentiment_score":0.053863950073719025},{"text":"Yep.","start":46.195,"end":46.675,"sentiment":"neutral","sentiment_score":0.04190029203891754},{"text":"So what's what's the cost though?","start":46.675,"end":48.934998,"sentiment":"neutral","sentiment_score":0.015099112099657456},{"text":"Oh, that one.","start":52.355,"end":53.495,"sentiment":"neutral","sentiment_score":0.008193615823984146},{"text":"Oh, from from Gutter Cleaning Force.","start":53.635,"end":55.635,"sentiment":"neutral","sentiment_score":0.014268403562406698}],"sentiment":"neutral","sentiment_score":0.01744412844452788,"num_words":17,"start":45.715,"end":55.635},{"sentences":[{"text":"Oh, yeah.","start":55.635,"end":56.01,"sentiment":"neutral","sentiment_score":0.029386324808001518},{"text":"Yep.","start":56.09,"end":56.57,"sentiment":"neutral","sentiment_score":0.04934675619006157},{"text":"I'm I'm yeah.","start":56.57,"end":57.609997,"sentiment":"neutral","sentiment_score":0.027836251072585583},{"text":"I'm I'm still waiting.","start":57.609997,"end":58.829998,"sentiment":"neutral","sentiment_score":-0.021263010043185204},{"text":"Yeah.","start":60.25,"end":60.489998,"sentiment":"neutral","sentiment_score":0.01132775004953146}],"sentiment":"neutral","sentiment_score":0.010718533536419272,"num_words":11,"start":55.635,"end":60.489998},{"sentences":[{"text":"I'm still oh, yeah.","start":60.489998,"end":64.89,"sentiment":"neutral","sentiment_score":0.01832526922225952},{"text":"Sure.","start":64.89,"end":65.21,"sentiment":"neutral","sentiment_score":0.05667010694742203},{"text":"Okay.","start":65.21,"end":65.53,"sentiment":"neutral","sentiment_score":0.04396241158246994},{"text":"Yeah.","start":65.53,"end":65.689995,"sentiment":"neutral","sentiment_score":0.04172877222299576},{"text":"I'm still waiting for more quotes to come through.","start":65.689995,"end":67.77,"sentiment":"neutral","sentiment_score":0.03713172839747535}],"sentiment":"neutral","sentiment_score":0.03436549520120025,"num_words":16,"start":60.489998,"end":67.77},{"sentences":[{"text":"And if I'm happy with your product, I'll I'll accept that.","start":67.77,"end":70.605,"sentiment":"neutral","sentiment_score":0.15705729479139502},{"text":"Yep.","start":70.685005,"end":71.185005,"sentiment":"neutral","sentiment_score":0.11504968255758286},{"text":"Okay.","start":73.725006,"end":74.225006,"sentiment":"neutral","sentiment_score":0.1111469566822052},{"text":"Yep.","start":77.77494,"end":78.27494,"sentiment":"neutral","sentiment_score":0.0573839507997036},{"text":"Okay.","start":81.534935,"end":81.93494,"sentiment":"neutral","sentiment_score":0.10286468267440796}],"sentiment":"neutral","sentiment_score":0.14093836769461632,"num_words":15,"start":67.77,"end":81.93494},{"sentences":[{"text":"Thanks.","start":81.93494,"end":82.41494,"sentiment":"neutral","sentiment_score":0.20522308349609375},{"text":"Okay.","start":82.41494,"end":82.91494,"sentiment":"neutral","sentiment_score":0.14236663281917572},{"text":"Thanks.","start":84.25494,"end":84.75494,"sentiment":"positive","sentiment_score":0.400456815958023},{"text":"Bye.","start":84.81493,"end":85.31493,"sentiment":"neutral","sentiment_score":0.24112480878829956}],"sentiment":"neutral","sentiment_score":0.24729283526539803,"num_words":4,"start":81.93494,"end":85.31493}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Tam speaking.\n\nChannel 0: Hi. This is is this Tom?\n\nChannel 1: Yeah. It's Tam. Yeah. I just got a missed call from this number.\n\nChannel 0: Oh, yes. Yes. Yes. Good evening. How are you?\n\nChannel 1: Yeah.\n\nChannel 0: I'm\n\nChannel 1: Good.\n\nChannel 0: just fine. Alright. This is Harlene from Gutter Clean Force. You made an inquiry through our website, and\n\nChannel 1: Oh, yeah.\n\nChannel 0: I've already\n\nChannel 1: From\n\nChannel 0: sent a final call\n\nChannel 1: from\n\nChannel 0: to\n\nChannel 1: where?\n\nChannel 0: your email.\n\nChannel 1: Sorry. From where?\n\nChannel 0: From Gutter Clean Force? For bird proofing mesh\n\nChannel 1: Yeah. Yep.\n\nChannel 0: that you've inquired recently.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Alright. So I just wanted to give you a quick call and see when would you like to have the bird proofing mesh done. And we actually have available by Thursday.\n\nChannel 1: Okay. Yep. So what's what's the cost though?\n\nChannel 0: I already sent you your\n\nChannel 1: Oh,\n\nChannel 0: final\n\nChannel 1: that\n\nChannel 0: code,\n\nChannel 1: one.\n\nChannel 0: please.\n\nChannel 1: Oh, from from Gutter Cleaning Force. Oh, yeah.\n\nChannel 0: Alright.\n\nChannel 1: Yep.\n\nChannel 0: Alright.\n\nChannel 1: I'm I'm\n\nChannel 0: Okay.\n\nChannel 1: yeah.\n\nChannel 0: If\n\nChannel 1: I'm\n\nChannel 0: you\n\nChannel 1: I'm\n\nChannel 0: have\n\nChannel 1: still waiting.\n\nChannel 0: if if\n\nChannel 1: Yeah.\n\nChannel 0: you\n\nChannel 1: I'm\n\nChannel 0: like to\n\nChannel 1: still\n\nChannel 0: proceed, you can accept the code. Okay?\n\nChannel 1: oh, yeah. Sure. Okay. Yeah. I'm still waiting for more quotes to come through.\n\nAnd if I'm happy with your product, I'll I'll accept that. Yep.\n\nChannel 0: Alright. Alright. Thank you so much. And,\n\nChannel 1: Okay.\n\nChannel 0: lastly, we are available by Thursday morning. Alright? So\n\nChannel 1: Yep.\n\nChannel 0: provide also your complete address. Alright?\n\nChannel 1: Okay. Thanks. Okay.\n\nChannel 0: Okay. Thank you so much.\n\nChannel 1: Thanks. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.015678392723202705},{"text":"Tam speaking.","start":0.48,"end":1.22,"sentiment":"neutral","sentiment_score":0.013506506104022264}],"sentiment":"neutral","sentiment_score":0.014230468310415745,"channel":1,"num_words":3,"start":0.16,"end":1.22},{"sentences":[{"text":"Hi.","start":2.96,"end":3.46,"sentiment":"neutral","sentiment_score":0.03106982819736004},{"text":"This is is this Tom?","start":3.6,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.03615212440490723}],"sentiment":"neutral","sentiment_score":0.03530507503698269,"channel":0,"num_words":6,"start":2.96,"end":5.2999997},{"sentences":[{"text":"Yeah.","start":6.24,"end":6.56,"sentiment":"neutral","sentiment_score":0.0438375398516655},{"text":"It's Tam.","start":6.56,"end":7.2,"sentiment":"neutral","sentiment_score":0.03571202978491783},{"text":"Yeah.","start":7.2,"end":7.44,"sentiment":"neutral","sentiment_score":0.05207007750868797},{"text":"I just got a missed call from this number.","start":7.44,"end":9.22,"sentiment":"neutral","sentiment_score":0.008942192627323998}],"sentiment":"neutral","sentiment_score":0.019062416198161933,"channel":1,"num_words":13,"start":6.24,"end":9.22},{"sentences":[{"text":"Oh, yes.","start":10.559999,"end":11.12,"sentiment":"neutral","sentiment_score":0.061646267771720886},{"text":"Yes.","start":11.12,"end":11.44,"sentiment":"neutral","sentiment_score":0.0940907746553421},{"text":"Yes.","start":11.44,"end":11.92,"sentiment":"neutral","sentiment_score":0.18698254227638245},{"text":"Good evening.","start":11.92,"end":12.66,"sentiment":"positive","sentiment_score":0.45040732622146606},{"text":"How are you?","start":12.719999,"end":13.62,"sentiment":"positive","sentiment_score":0.3456670939922333}],"sentiment":"neutral","sentiment_score":0.2602424207660887,"channel":0,"num_words":9,"start":10.559999,"end":13.62},{"sentences":[{"text":"Yeah.","start":14.054999,"end":14.455,"sentiment":"neutral","sentiment_score":0.25159984827041626}],"sentiment":"neutral","sentiment_score":0.25159984827041626,"channel":1,"num_words":1,"start":14.054999,"end":14.455},{"sentences":[{"text":"I'm","start":14.4,"end":14.559999,"sentiment":"positive","sentiment_score":0.4030779004096985}],"sentiment":"positive","sentiment_score":0.4030779004096985,"channel":0,"num_words":1,"start":14.4,"end":14.559999},{"sentences":[{"text":"Good.","start":14.455,"end":14.955,"sentiment":"positive","sentiment_score":0.4968436062335968}],"sentiment":"positive","sentiment_score":0.4968436062335968,"channel":1,"num_words":1,"start":14.455,"end":14.955},{"sentences":[{"text":"just fine.","start":14.559999,"end":15.625,"sentiment":"positive","sentiment_score":0.4440552145242691},{"text":"Alright.","start":15.625,"end":16.125,"sentiment":"neutral","sentiment_score":0.12313477694988252},{"text":"This is Harlene from Gutter Clean Force.","start":16.185,"end":18.585,"sentiment":"neutral","sentiment_score":0.05733218363353184},{"text":"You made an inquiry through our website, and","start":18.585,"end":22.185,"sentiment":"neutral","sentiment_score":0.018147570197470486}],"sentiment":"neutral","sentiment_score":0.08654172516738375,"channel":0,"num_words":18,"start":14.559999,"end":22.185},{"sentences":[{"text":"Oh, yeah.","start":21.974998,"end":22.455,"sentiment":"neutral","sentiment_score":0.009603902930393815}],"sentiment":"neutral","sentiment_score":0.009603902930393815,"channel":1,"num_words":2,"start":21.974998,"end":22.455},{"sentences":[{"text":"I've already","start":22.185,"end":22.744999,"sentiment":"neutral","sentiment_score":0.004448486724868417}],"sentiment":"neutral","sentiment_score":0.004448486724868417,"channel":0,"num_words":2,"start":22.185,"end":22.744999},{"sentences":[{"text":"From","start":22.455,"end":22.955,"sentiment":"neutral","sentiment_score":-0.0015373965725302696}],"sentiment":"neutral","sentiment_score":-0.0015373965725302696,"channel":1,"num_words":1,"start":22.455,"end":22.955},{"sentences":[{"text":"sent a final call","start":22.744999,"end":23.865,"sentiment":"neutral","sentiment_score":-0.0014568706974387169}],"sentiment":"neutral","sentiment_score":-0.0014568706974387169,"channel":0,"num_words":4,"start":22.744999,"end":23.865},{"sentences":[{"text":"from","start":23.654999,"end":23.895,"sentiment":"neutral","sentiment_score":-0.006776465103030205}],"sentiment":"neutral","sentiment_score":-0.006776465103030205,"channel":1,"num_words":1,"start":23.654999,"end":23.895},{"sentences":[{"text":"to","start":23.865,"end":23.945,"sentiment":"neutral","sentiment_score":-0.006891726516187191}],"sentiment":"neutral","sentiment_score":-0.006891726516187191,"channel":0,"num_words":1,"start":23.865,"end":23.945},{"sentences":[{"text":"where?","start":23.895,"end":24.294998,"sentiment":"neutral","sentiment_score":-0.001684684306383133}],"sentiment":"neutral","sentiment_score":-0.001684684306383133,"channel":1,"num_words":1,"start":23.895,"end":24.294998},{"sentences":[{"text":"your email.","start":23.945,"end":24.685,"sentiment":"neutral","sentiment_score":-0.008510780986398458}],"sentiment":"neutral","sentiment_score":-0.008510780986398458,"channel":0,"num_words":2,"start":23.945,"end":24.685},{"sentences":[{"text":"Sorry.","start":24.294998,"end":24.794998,"sentiment":"neutral","sentiment_score":-0.016429729759693146},{"text":"From where?","start":24.855,"end":25.675,"sentiment":"neutral","sentiment_score":-0.007121379487216473}],"sentiment":"neutral","sentiment_score":-0.010224162911375364,"channel":1,"num_words":3,"start":24.294998,"end":25.675},{"sentences":[{"text":"From Gutter Clean Force?","start":26.425,"end":27.965,"sentiment":"neutral","sentiment_score":0.001117184991016984},{"text":"For bird proofing mesh","start":28.664999,"end":30.445,"sentiment":"neutral","sentiment_score":0.007154578459449112}],"sentiment":"neutral","sentiment_score":0.004135881725233048,"channel":0,"num_words":8,"start":26.425,"end":30.445},{"sentences":[{"text":"Yeah.","start":30.91,"end":31.23,"sentiment":"neutral","sentiment_score":0.03188334032893181},{"text":"Yep.","start":31.23,"end":31.73,"sentiment":"neutral","sentiment_score":0.059333886951208115}],"sentiment":"neutral","sentiment_score":0.04560861364006996,"channel":1,"num_words":2,"start":30.91,"end":31.73},{"sentences":[{"text":"that you've inquired recently.","start":31.279999,"end":32.899998,"sentiment":"neutral","sentiment_score":0.043499830178916454}],"sentiment":"neutral","sentiment_score":0.043499830178916454,"channel":0,"num_words":4,"start":31.279999,"end":32.899998},{"sentences":[{"text":"Yep.","start":33.55,"end":34.05,"sentiment":"neutral","sentiment_score":0.06851975619792938}],"sentiment":"neutral","sentiment_score":0.06851975619792938,"channel":1,"num_words":1,"start":33.55,"end":34.05},{"sentences":[{"text":"Yeah.","start":34.48,"end":34.72,"sentiment":"neutral","sentiment_score":0.08685280382633209},{"text":"Alright.","start":34.72,"end":35.2,"sentiment":"neutral","sentiment_score":0.11871705949306488},{"text":"So I just wanted to give you a quick call and see when would you like to have the bird proofing mesh done.","start":35.2,"end":41.059998,"sentiment":"neutral","sentiment_score":0.11162104036497034},{"text":"And we actually have available by Thursday.","start":41.52,"end":44.18,"sentiment":"neutral","sentiment_score":0.09336089662143163}],"sentiment":"neutral","sentiment_score":0.10707437712699175,"channel":0,"num_words":32,"start":34.48,"end":44.18},{"sentences":[{"text":"Okay.","start":45.715,"end":46.195,"sentiment":"neutral","sentiment_score":0.053863950073719025},{"text":"Yep.","start":46.195,"end":46.675,"sentiment":"neutral","sentiment_score":0.04190029203891754},{"text":"So what's what's the cost though?","start":46.675,"end":48.934998,"sentiment":"neutral","sentiment_score":0.015099112099657456}],"sentiment":"neutral","sentiment_score":0.023294864338822663,"channel":1,"num_words":8,"start":45.715,"end":48.934998},{"sentences":[{"text":"I already sent you your","start":50.445,"end":52.145,"sentiment":"neutral","sentiment_score":0.013901433534920215}],"sentiment":"neutral","sentiment_score":0.013901433534920215,"channel":0,"num_words":5,"start":50.445,"end":52.145},{"sentences":[{"text":"Oh,","start":52.355,"end":52.754997,"sentiment":"neutral","sentiment_score":0.008097642101347446}],"sentiment":"neutral","sentiment_score":0.008097642101347446,"channel":1,"num_words":1,"start":52.355,"end":52.754997},{"sentences":[{"text":"final","start":52.365,"end":52.845,"sentiment":"neutral","sentiment_score":0.014203494414687157}],"sentiment":"neutral","sentiment_score":0.014203494414687157,"channel":0,"num_words":1,"start":52.365,"end":52.845},{"sentences":[{"text":"that","start":52.754997,"end":52.995,"sentiment":"neutral","sentiment_score":0.011298500001430511}],"sentiment":"neutral","sentiment_score":0.011298500001430511,"channel":1,"num_words":1,"start":52.754997,"end":52.995},{"sentences":[{"text":"code,","start":52.845,"end":53.245003,"sentiment":"neutral","sentiment_score":0.015696709975600243}],"sentiment":"neutral","sentiment_score":0.015696709975600243,"channel":0,"num_words":1,"start":52.845,"end":53.245003},{"sentences":[{"text":"one.","start":52.995,"end":53.495,"sentiment":"neutral","sentiment_score":0.00518470536917448}],"sentiment":"neutral","sentiment_score":0.00518470536917448,"channel":1,"num_words":1,"start":52.995,"end":53.495},{"sentences":[{"text":"please.","start":53.245003,"end":53.745003,"sentiment":"neutral","sentiment_score":0.013670668005943298}],"sentiment":"neutral","sentiment_score":0.013670668005943298,"channel":0,"num_words":1,"start":53.245003,"end":53.745003},{"sentences":[{"text":"Oh, from from Gutter Cleaning Force.","start":53.635,"end":55.635,"sentiment":"neutral","sentiment_score":0.014268403562406698},{"text":"Oh, yeah.","start":55.635,"end":56.01,"sentiment":"neutral","sentiment_score":0.029386324808001518}],"sentiment":"neutral","sentiment_score":0.018047883873805404,"channel":1,"num_words":8,"start":53.635,"end":56.01},{"sentences":[{"text":"Alright.","start":55.965,"end":56.445,"sentiment":"neutral","sentiment_score":0.05218161270022392}],"sentiment":"neutral","sentiment_score":0.05218161270022392,"channel":0,"num_words":1,"start":55.965,"end":56.445},{"sentences":[{"text":"Yep.","start":56.09,"end":56.57,"sentiment":"neutral","sentiment_score":0.04934675619006157}],"sentiment":"neutral","sentiment_score":0.04934675619006157,"channel":1,"num_words":1,"start":56.09,"end":56.57},{"sentences":[{"text":"Alright.","start":56.445,"end":56.945,"sentiment":"neutral","sentiment_score":0.05724675580859184}],"sentiment":"neutral","sentiment_score":0.05724675580859184,"channel":0,"num_words":1,"start":56.445,"end":56.945},{"sentences":[{"text":"I'm I'm","start":56.57,"end":57.05,"sentiment":"neutral","sentiment_score":0.034056784585118294}],"sentiment":"neutral","sentiment_score":0.034056784585118294,"channel":1,"num_words":2,"start":56.57,"end":57.05},{"sentences":[{"text":"Okay.","start":57.085,"end":57.565002,"sentiment":"neutral","sentiment_score":0.024116292595863342}],"sentiment":"neutral","sentiment_score":0.024116292595863342,"channel":0,"num_words":1,"start":57.085,"end":57.565002},{"sentences":[{"text":"yeah.","start":57.289997,"end":57.609997,"sentiment":"neutral","sentiment_score":0.01539518404752016}],"sentiment":"neutral","sentiment_score":0.01539518404752016,"channel":1,"num_words":1,"start":57.289997,"end":57.609997},{"sentences":[{"text":"If","start":57.565002,"end":57.725002,"sentiment":"neutral","sentiment_score":-0.002312297001481056}],"sentiment":"neutral","sentiment_score":-0.002312297001481056,"channel":0,"num_words":1,"start":57.565002,"end":57.725002},{"sentences":[{"text":"I'm","start":57.609997,"end":57.85,"sentiment":"neutral","sentiment_score":-0.0018217850010842085}],"sentiment":"neutral","sentiment_score":-0.0018217850010842085,"channel":1,"num_words":1,"start":57.609997,"end":57.85},{"sentences":[{"text":"you","start":57.725002,"end":57.885002,"sentiment":"neutral","sentiment_score":-0.01163160428404808}],"sentiment":"neutral","sentiment_score":-0.01163160428404808,"channel":0,"num_words":1,"start":57.725002,"end":57.885002},{"sentences":[{"text":"I'm","start":57.85,"end":58.01,"sentiment":"neutral","sentiment_score":-0.01811881735920906}],"sentiment":"neutral","sentiment_score":-0.01811881735920906,"channel":1,"num_words":1,"start":57.85,"end":58.01},{"sentences":[{"text":"have","start":57.885002,"end":58.365,"sentiment":"neutral","sentiment_score":-0.027539867907762527}],"sentiment":"neutral","sentiment_score":-0.027539867907762527,"channel":0,"num_words":1,"start":57.885002,"end":58.365},{"sentences":[{"text":"still waiting.","start":58.01,"end":58.829998,"sentiment":"neutral","sentiment_score":-0.032555718906223774}],"sentiment":"neutral","sentiment_score":-0.032555718906223774,"channel":1,"num_words":2,"start":58.01,"end":58.829998},{"sentences":[{"text":"if if","start":58.605003,"end":60.32,"sentiment":"neutral","sentiment_score":-0.009879591409116983}],"sentiment":"neutral","sentiment_score":-0.009879591409116983,"channel":0,"num_words":2,"start":58.605003,"end":60.32},{"sentences":[{"text":"Yeah.","start":60.25,"end":60.489998,"sentiment":"neutral","sentiment_score":0.01132775004953146}],"sentiment":"neutral","sentiment_score":0.01132775004953146,"channel":1,"num_words":1,"start":60.25,"end":60.489998},{"sentences":[{"text":"you","start":60.32,"end":60.56,"sentiment":"neutral","sentiment_score":0.007186319679021835}],"sentiment":"neutral","sentiment_score":0.007186319679021835,"channel":0,"num_words":1,"start":60.32,"end":60.56},{"sentences":[{"text":"I'm","start":60.489998,"end":60.73,"sentiment":"neutral","sentiment_score":0.01765584386885166}],"sentiment":"neutral","sentiment_score":0.01765584386885166,"channel":1,"num_words":1,"start":60.489998,"end":60.73},{"sentences":[{"text":"like to","start":60.56,"end":60.96,"sentiment":"neutral","sentiment_score":0.03273097798228264}],"sentiment":"neutral","sentiment_score":0.03273097798228264,"channel":0,"num_words":2,"start":60.56,"end":60.96},{"sentences":[{"text":"still","start":60.73,"end":61.23,"sentiment":"neutral","sentiment_score":0.0135781392455101}],"sentiment":"neutral","sentiment_score":0.0135781392455101,"channel":1,"num_words":1,"start":60.73,"end":61.23},{"sentences":[{"text":"proceed, you can accept the code.","start":60.96,"end":63.06,"sentiment":"neutral","sentiment_score":0.029861741388837498},{"text":"Okay?","start":63.28,"end":63.78,"sentiment":"neutral","sentiment_score":0.017538322135806084}],"sentiment":"neutral","sentiment_score":0.028101252924118723,"channel":0,"num_words":7,"start":60.96,"end":63.78},{"sentences":[{"text":"oh, yeah.","start":64.409996,"end":64.89,"sentiment":"neutral","sentiment_score":0.02103354688733816},{"text":"Sure.","start":64.89,"end":65.21,"sentiment":"neutral","sentiment_score":0.05667010694742203},{"text":"Okay.","start":65.21,"end":65.53,"sentiment":"neutral","sentiment_score":0.04396241158246994},{"text":"Yeah.","start":65.53,"end":65.689995,"sentiment":"neutral","sentiment_score":0.04172877222299576},{"text":"I'm still waiting for more quotes to come through.","start":65.689995,"end":67.77,"sentiment":"neutral","sentiment_score":0.03713172839747535}],"sentiment":"neutral","sentiment_score":0.037043852864631584,"channel":1,"num_words":14,"start":64.409996,"end":67.77},{"sentences":[{"text":"And if I'm happy with your product, I'll I'll accept that.","start":67.77,"end":70.605,"sentiment":"neutral","sentiment_score":0.15705729479139502},{"text":"Yep.","start":70.685005,"end":71.185005,"sentiment":"neutral","sentiment_score":0.11504968255758286}],"sentiment":"neutral","sentiment_score":0.15355666043857732,"channel":1,"num_words":12,"start":67.77,"end":71.185005},{"sentences":[{"text":"Alright.","start":71.735,"end":72.135,"sentiment":"neutral","sentiment_score":0.17341768741607666},{"text":"Alright.","start":72.135,"end":72.535,"sentiment":"neutral","sentiment_score":0.24665457010269165},{"text":"Thank you so much.","start":72.535,"end":73.415,"sentiment":"positive","sentiment_score":0.5041587725281715},{"text":"And,","start":73.415,"end":73.735,"sentiment":"neutral","sentiment_score":0.1515199840068817}],"sentiment":"positive","sentiment_score":0.36974676166261944,"channel":0,"num_words":7,"start":71.735,"end":73.735},{"sentences":[{"text":"Okay.","start":73.725006,"end":74.225006,"sentiment":"neutral","sentiment_score":0.1111469566822052}],"sentiment":"neutral","sentiment_score":0.1111469566822052,"channel":1,"num_words":1,"start":73.725006,"end":74.225006},{"sentences":[{"text":"lastly, we are available by Thursday morning.","start":73.895004,"end":76.635,"sentiment":"neutral","sentiment_score":0.09500930671180997},{"text":"Alright?","start":76.855,"end":77.355,"sentiment":"neutral","sentiment_score":0.08283877372741699},{"text":"So","start":77.415,"end":77.915,"sentiment":"neutral","sentiment_score":0.07044410705566406}],"sentiment":"neutral","sentiment_score":0.09092755864063899,"channel":0,"num_words":9,"start":73.895004,"end":77.915},{"sentences":[{"text":"Yep.","start":77.77494,"end":78.27494,"sentiment":"neutral","sentiment_score":0.0573839507997036}],"sentiment":"neutral","sentiment_score":0.0573839507997036,"channel":1,"num_words":1,"start":77.77494,"end":78.27494},{"sentences":[{"text":"provide also your complete address.","start":78.615,"end":80.715004,"sentiment":"neutral","sentiment_score":0.06297775283455849},{"text":"Alright?","start":80.775,"end":81.275,"sentiment":"neutral","sentiment_score":0.07096529752016068}],"sentiment":"neutral","sentiment_score":0.06430901028215885,"channel":0,"num_words":6,"start":78.615,"end":81.275},{"sentences":[{"text":"Okay.","start":81.534935,"end":81.93494,"sentiment":"neutral","sentiment_score":0.10286468267440796},{"text":"Thanks.","start":81.93494,"end":82.41494,"sentiment":"neutral","sentiment_score":0.20522308349609375},{"text":"Okay.","start":82.41494,"end":82.91494,"sentiment":"neutral","sentiment_score":0.14236663281917572}],"sentiment":"neutral","sentiment_score":0.15015146632989249,"channel":1,"num_words":3,"start":81.534935,"end":82.91494},{"sentences":[{"text":"Okay.","start":82.775,"end":83.255005,"sentiment":"neutral","sentiment_score":0.2177218496799469},{"text":"Thank you so much.","start":83.255005,"end":84.475,"sentiment":"positive","sentiment_score":0.49271854013204575}],"sentiment":"positive","sentiment_score":0.43771920204162595,"channel":0,"num_words":5,"start":82.775,"end":84.475},{"sentences":[{"text":"Thanks.","start":84.25494,"end":84.75494,"sentiment":"positive","sentiment_score":0.400456815958023},{"text":"Bye.","start":84.81493,"end":85.31493,"sentiment":"neutral","sentiment_score":0.24112480878829956}],"sentiment":"neutral","sentiment_score":0.3207908123731613,"channel":1,"num_words":2,"start":84.25494,"end":85.31493},{"sentences":[{"text":"Bye bye.","start":85.80487,"end":86.464874,"sentiment":"neutral","sentiment_score":0.14965561777353287}],"sentiment":"neutral","sentiment_score":0.14965561777353287,"channel":0,"num_words":2,"start":85.80487,"end":86.464874}]},"summary":{"result":"success","short":"The customer, Tam, received a missed call from Gutter Clean Force and was informed about their bird proofing mesh system. The agent, Harlene, offered to have the specialist come by and provide quotes for the project, and the customer agreed to the offer. The call ended with the agent confirming availability for Thursday morning and thanking the customer."},"intents":{"segments":[{"text":"And we actually have available by Thursday. Okay. Yep.","start_word":109,"end_word":117,"intents":[{"intent":"Offer availability","confidence_score":0.00008768442}]},{"text":"you I'm like to still proceed, you can accept the code. Okay?","start_word":160,"end_word":171,"intents":[{"intent":"Accept code","confidence_score":0.37598133}]},{"text":"provide also your complete address. Alright? Okay. Thanks.","start_word":216,"end_word":223,"intents":[{"intent":"Provide complete address","confidence_score":0.067292474}]}]},"sentiments":{"segments":[{"text":"Hello. Tam speaking. Hi. This is is this Tom? Yeah. It's Tam. Yeah. I just got a missed call from this number. Oh, yes. Yes. Yes.","start_word":0,"end_word":25,"sentiment":"neutral","sentiment_score":0.039072249084711075},{"text":"Good evening. How are you?","start_word":26,"end_word":30,"sentiment":"positive","sentiment_score":0.38387688994407654},{"text":"Yeah.","start_word":31,"end_word":31,"sentiment":"neutral","sentiment_score":0.25159984827041626},{"text":"I'm Good. just fine.","start_word":32,"end_word":35,"sentiment":"positive","sentiment_score":0.43412697315216064},{"text":"Alright. This is Harlene from Gutter Clean Force. You made an inquiry through our website, and Oh, yeah. I've already From sent a final call from to where? your email. Sorry. From where? From Gutter Clean Force? For bird proofing mesh Yeah. Yep. that you've inquired recently. Yep. Yeah. Alright. So I just wanted to give you a quick call and see when would you like to have the bird proofing mesh done. And we actually have available by Thursday. Okay. Yep. So what's what's the cost though? I already sent you your Oh, final that code, one. please. Oh, from from Gutter Cleaning Force. Oh, yeah. Alright. Yep. Alright. I'm I'm Okay. yeah. If I'm you I'm have still waiting. if if Yeah. you I'm like to still proceed, you can accept the code. Okay? oh, yeah. Sure. Okay. Yeah. I'm still waiting for more quotes to come through. And if I'm happy with your product, I'll I'll accept that. Yep. Alright. Alright.","start_word":36,"end_word":199,"sentiment":"neutral","sentiment_score":0.05012129992246628},{"text":"Thank you so much.","start_word":200,"end_word":203,"sentiment":"positive","sentiment_score":0.4953015446662903},{"text":"And, Okay. lastly, we are available by Thursday morning. Alright? So Yep. provide also your complete address. Alright? Okay. Thanks. Okay. Okay.","start_word":204,"end_word":225,"sentiment":"neutral","sentiment_score":0.10279951989650726},{"text":"Thank you so much. Thanks.","start_word":226,"end_word":230,"sentiment":"positive","sentiment_score":0.4651864171028137},{"text":"Bye. Bye bye.","start_word":231,"end_word":233,"sentiment":"neutral","sentiment_score":0.19588418304920197}],"average":{"sentiment":"neutral","sentiment_score":0.08596778729456303}}}}