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Just wanted to ask what is the address for me to check here on our end. Mhmm. Three one one. Mhmm. Six zero. Mhmm. Can you spell the Marin, please? M a r. Mhmm. Marin. Okay. Marin Avenue, Tallowayong, NSW 2762? Okay. Hang on. Let me just check the address. Let me just put you yeah. Hello? Yes. Thank you for waiting. So, we're still checking the address, but just wanted to confirm, can you see the box, like, black box mounted on your wall at the area? Can you see a box mounted on your wall, Like a router? Modem? Yeah. Does it set SupaNetworks or NBN? Okay. Because we're trying to search this now under our Supa network portal, but we cannot see a Marwan address. So we're going to raise this with the Supa network. We are going to raise this one to Supa Network to confirm the address. Maybe there's just an error with the system. Yeah. Yeah. That's correct. Because we cannot see or check the address on your end. Yeah. But mhmm. Is it okay if I get back to you until tomorrow? Yeah. But if ever, you can also see our available plans that we have under Supa Network. Once we confirm the address. You can check our website in the meantime. So while we're waiting for the Supa Network confirmation, you can check our website in the meantime to see the available plan speed that we have and the available routers and the contract terms. Yeah. Yes. Mhmm. I'm the one I'm the one who will call you tomorrow. Yes, sir. Yeah. And is it also okay if I get your email so that if I I was if I won't be able to reach you via phone call, I'll email you instead. Mhmm. It's j n a. Mhmm. Mhmm. Dot h or h? Okay. Mhmm. One at outlook dot com. Let me just repeat. It's sanawithh1@outlook.com. Mhmm. Okay. I will email you or give you a phone call until tomorrow. Is this the number again as well that I can give you a callback? Mhmm. Okay. Sure. I'll get back to you as soon as possible. Thank you. 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Good afternoon. This is Maureen from Ercel tech support. How can I assist you today? Yeah?\n\nMhmm. Okay. Yes. We provide you this under Super Networks. Just wanted to confirm your address.\n\nJust wanted to ask what is the address for me to check here on our end. Mhmm. Three one one. Mhmm. Six zero.\n\nMhmm. Can you spell the Marin, please? M a r. Mhmm. Marin.\n\nOkay. Marin Avenue, Tallowayong, NSW 2762? Okay. Hang on. Let me just check the address.\n\nLet me just put you yeah. Hello? Yes. Thank you for waiting. So, we're still checking the address, but just wanted to confirm, can you see the box, like, black box mounted on your wall at the area?\n\nCan you see a box mounted on your wall, Like a router? Modem? Yeah. Does it set SupaNetworks or NBN? Okay.\n\nBecause we're trying to search this now under our Supa network portal, but we cannot see a Marwan address. So we're going to raise this with the Supa network. We are going to raise this one to Supa Network to confirm the address. Maybe there's just an error with the system. Yeah.\n\nYeah. That's correct. Because we cannot see or check the address on your end. Yeah. But mhmm.\n\nIs it okay if I get back to you until tomorrow? Yeah. But if ever, you can also see our available plans that we have under Supa Network. Once we confirm the address. You can check our website in the meantime.\n\nSo while we're waiting for the Supa Network confirmation, you can check our website in the meantime to see the available plan speed that we have and the available routers and the contract terms. Yeah. Yes. Mhmm. I'm the one I'm the one who will call you tomorrow.\n\nYes, sir. Yeah. And is it also okay if I get your email so that if I I was if I won't be able to reach you via phone call, I'll email you instead. Mhmm. It's j n a.\n\nMhmm. Mhmm. Dot h or h? Okay. Mhmm.\n\nOne at outlook dot com. Let me just repeat. It's sanawithh1@outlook.com. Mhmm. Okay.\n\nI will email you or give you a phone call until tomorrow. Is this the number again as well that I can give you a callback? Mhmm. Okay. Sure.\n\nI'll get back to you as soon as possible. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.21391203999519348},{"text":"Good afternoon.","start":1.92,"end":2.72,"sentiment":"positive","sentiment_score":0.4575929790735245},{"text":"This is Maureen from Ercel tech support.","start":2.72,"end":5.22,"sentiment":"positive","sentiment_score":0.3650350570678711},{"text":"How can I assist you 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area?","start":328.015,"end":343.84,"sentiment":"neutral","sentiment_score":0.046382964946902715}],"sentiment":"neutral","sentiment_score":0.06904444201408248,"num_words":38,"start":101.685,"end":343.84},{"sentences":[{"text":"Can you see a box mounted on your wall, Like a router?","start":345.72,"end":350.285,"sentiment":"neutral","sentiment_score":0.002731363599499067},{"text":"Modem?","start":351.305,"end":351.805,"sentiment":"neutral","sentiment_score":0.015586543828248978},{"text":"Yeah.","start":356.745,"end":357.245,"sentiment":"neutral","sentiment_score":-0.00022599566727876663},{"text":"Does it set SupaNetworks or NBN?","start":357.625,"end":361.21002,"sentiment":"neutral","sentiment_score":0.017951397070040304},{"text":"Okay.","start":371.27002,"end":371.75,"sentiment":"neutral","sentiment_score":0.026728875935077667}],"sentiment":"neutral","sentiment_score":0.008694008081441834,"num_words":21,"start":345.72,"end":371.75},{"sentences":[{"text":"Because we're trying to search this now under our Supa network portal, but we cannot see a Marwan address.","start":371.75,"end":382.48502,"sentiment":"neutral","sentiment_score":-0.11355713803909327},{"text":"So we're going to raise this with the Supa network.","start":383.105,"end":385.92502,"sentiment":"neutral","sentiment_score":-0.07530623599886895},{"text":"We are going to raise this one to Supa Network to confirm the address.","start":390.98,"end":397.32,"sentiment":"neutral","sentiment_score":-0.05084324486753238},{"text":"Maybe there's just an error with the system.","start":397.78,"end":400.12,"sentiment":"negative","sentiment_score":-0.4462665878236294},{"text":"Yeah.","start":402.42,"end":402.92,"sentiment":"neutral","sentiment_score":-0.01684277132153511}],"sentiment":"neutral","sentiment_score":-0.1386428631689901,"num_words":52,"start":371.75,"end":402.92},{"sentences":[{"text":"Yeah.","start":406.715,"end":407.035,"sentiment":"neutral","sentiment_score":0.004368117079138756},{"text":"That's correct.","start":407.035,"end":407.755,"sentiment":"neutral","sentiment_score":0.024093151092529297},{"text":"Because we cannot see or check the address on your end.","start":407.755,"end":412.255,"sentiment":"neutral","sentiment_score":-0.18662561205300418},{"text":"Yeah.","start":414.155,"end":414.655,"sentiment":"neutral","sentiment_score":0.04501144215464592},{"text":"But mhmm.","start":414.795,"end":416.17502,"sentiment":"neutral","sentiment_score":0.011765470379032195}],"sentiment":"neutral","sentiment_score":-0.11363440767094932,"num_words":17,"start":406.715,"end":416.17502},{"sentences":[{"text":"Is it okay if I get back to you until tomorrow?","start":419.97,"end":424.07,"sentiment":"neutral","sentiment_score":0.05928592045198788},{"text":"Yeah.","start":426.37,"end":426.87,"sentiment":"neutral","sentiment_score":0.13198436796665192},{"text":"But if ever, you can also see our available plans that we have under Supa 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able to reach you via phone call, I'll email you instead.","start":474.895,"end":484.54,"sentiment":"neutral","sentiment_score":0.022432876210058888},{"text":"Mhmm.","start":486.76,"end":487.26,"sentiment":"neutral","sentiment_score":0.04527101665735245},{"text":"It's j n a.","start":490.28,"end":491.80002,"sentiment":"neutral","sentiment_score":0.012318762484937906}],"sentiment":"neutral","sentiment_score":0.032860275310201525,"num_words":39,"start":473.535,"end":491.80002},{"sentences":[{"text":"Mhmm.","start":491.80002,"end":492.30002,"sentiment":"neutral","sentiment_score":0.015365698374807836},{"text":"Mhmm.","start":494.925,"end":495.425,"sentiment":"neutral","sentiment_score":0.010150568559765816},{"text":"Dot h or h?","start":500.845,"end":502.54498,"sentiment":"neutral","sentiment_score":-0.005110955564305186},{"text":"Okay.","start":506.525,"end":507.025,"sentiment":"neutral","sentiment_score":0.0008485112339258194},{"text":"Mhmm.","start":507.245,"end":507.745,"sentiment":"neutral","sentiment_score":0.0008988108020275831}],"sentiment":"neutral","sentiment_score":0.0008524708391632885,"num_words":8,"start":491.80002,"end":507.745},{"sentences":[{"text":"One at outlook dot com.","start":509.565,"end":518.79,"sentiment":"neutral","sentiment_score":0.003285421524196863},{"text":"Let me just repeat.","start":519.73,"end":520.87,"sentiment":"neutral","sentiment_score":0.011282493360340595},{"text":"It's sanawithh1@outlook.com.","start":521.17,"end":526.36505,"sentiment":"neutral","sentiment_score":0.019371535629034042},{"text":"Mhmm.","start":531.945,"end":532.445,"sentiment":"neutral","sentiment_score":0.023751888424158096},{"text":"Okay.","start":532.585,"end":533.085,"sentiment":"neutral","sentiment_score":0.06394895911216736}],"sentiment":"neutral","sentiment_score":0.014461615373595403,"num_words":13,"start":509.565,"end":533.085},{"sentences":[{"text":"I will email you or give you a phone call until tomorrow.","start":533.145,"end":536.445,"sentiment":"neutral","sentiment_score":0.03888404121001562},{"text":"Is this the number again as well that I can give you a 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Hi. Thank you for a response. May I ask you to check our address? Do you provide the Supa Network Internet? Currently, we are in Supa Network super network, but I'm not sure. Do you provide the super network Internet and the first? The second one is is there any possibility to find our address, please? Yes. Yeah. The address is 311, Slash 660 Marvin Avenue, Taliban, New South Wales. Marvin, M A R w a n. Yes. That's correct. Okay. Thank you. I Have a look at the box. What are you after? Yes. Yeah. The the black box, you mean? Yeah. It's a Supa Network. Definitely. Because currently, our provider is Supa Network. You are going for what? Alright. So you need to ask them to see our address, isn't it? Alright. Okay. Do you do now or what should I do? Yes. Of course. What did you say? I couldn't get your point. Sorry. Mhmm. Mhmm. Alright. Okay. Okay. Definitely, I'll do that. So okay. Should I call you tomorrow morning, or what time? Oh, you are calling me. Okay. Yes. Of course. My email address is sana, s a n a, s for Sam, a for apple, n for north, a for apple, dot h for Harry no. No. Dot h h h for Harry. Number one. Yeah. At outlook dot com. Yes. Sanit.hnumber1@ultra. Yes. That's correct. Okay. Yeah. It's a number that yes. Yes. If you are calling me back, this is the phone number that I have called you. Okay. Thank you. Thank you. 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Hi. Thank you for a response. May I ask you to check our address? Do you provide the Supa Network Internet?\n\nCurrently, we are in Supa Network super network, but I'm not sure. Do you provide the super network Internet and the first? The second one is is there any possibility to find our address, please? Yes. Yeah.\n\nThe address is 311, Slash 660 Marvin Avenue, Taliban, New South Wales. Marvin, M A R w a n. Yes. That's correct. Okay.\n\nThank you. I Have a look at the box. What are you after? Yes. Yeah.\n\nThe the black box, you mean? Yeah. It's a Supa Network. Definitely. Because currently, our provider is Supa Network.\n\nYou are going for what? Alright. So you need to ask them to see our address, isn't it? Alright. Okay.\n\nDo you do now or what should I do? Yes. Of course. What did you say? I couldn't get your point.\n\nSorry. Mhmm. Mhmm. Alright. Okay.\n\nOkay. Definitely, I'll do that. So okay. Should I call you tomorrow morning, or what time? Oh, you are calling me.\n\nOkay. Yes. Of course. My email address is sana, s a n a, s for Sam, a for apple, n for north, a for apple, dot h for Harry no. No.\n\nDot h h h for Harry. Number one. Yeah. At outlook dot com. Yes.\n\nSanit.hnumber1@ultra. Yes. That's correct. Okay. Yeah.\n\nIt's a number that yes. Yes. If you are calling me back, this is the phone number that I have called you. Okay. Thank you.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.96,"end":7.46,"sentiment":"positive","sentiment_score":0.347694456577301},{"text":"Hi.","start":8.639999,"end":9.139999,"sentiment":"neutral","sentiment_score":0.22574010491371155},{"text":"Thank you for a response.","start":10.16,"end":12.259999,"sentiment":"positive","sentiment_score":0.45231410264968874},{"text":"May I ask you to check our address?","start":13.115001,"end":18.655,"sentiment":"neutral","sentiment_score":0.03026325488463044},{"text":"Do you provide the Supa Network Internet?","start":19.595001,"end":23.855,"sentiment":"neutral","sentiment_score":-0.0036815472080239226}],"sentiment":"neutral","sentiment_score":0.13869728560728783,"num_words":22,"start":6.96,"end":23.855},{"sentences":[{"text":"Currently, we are in Supa Network super network, but I'm not sure.","start":24.154999,"end":34.51,"sentiment":"neutral","sentiment_score":-0.0524244747745494},{"text":"Do you provide the super network Internet and the first?","start":35.21,"end":40.489998,"sentiment":"neutral","sentiment_score":-0.006298014149069786},{"text":"The second one is is there any possibility to find our address, please?","start":40.489998,"end":48.894997,"sentiment":"neutral","sentiment_score":-0.0019152845041109966},{"text":"Yes.","start":58.97,"end":59.47,"sentiment":"neutral","sentiment_score":0.012460056692361832},{"text":"Yeah.","start":62.57,"end":63.07,"sentiment":"neutral","sentiment_score":0.009001946076750755}],"sentiment":"neutral","sentiment_score":-0.018797582015395164,"num_words":37,"start":24.154999,"end":63.07},{"sentences":[{"text":"The address is 311, Slash 660 Marvin Avenue, Taliban, New South Wales.","start":63.210003,"end":77.725,"sentiment":"neutral","sentiment_score":-0.0009805518590534728},{"text":"Marvin, M A R w a n.","start":81.785,"end":89.04,"sentiment":"neutral","sentiment_score":-0.0022747035254724324},{"text":"Yes.","start":97.42,"end":97.82,"sentiment":"neutral","sentiment_score":0.0453384593129158},{"text":"That's correct.","start":97.82,"end":98.535,"sentiment":"neutral","sentiment_score":0.07027654722332954},{"text":"Okay.","start":101.975006,"end":102.375,"sentiment":"neutral","sentiment_score":0.02854687906801701}],"sentiment":"neutral","sentiment_score":0.008119516775680138,"num_words":23,"start":63.210003,"end":102.375},{"sentences":[{"text":"Thank you.","start":102.375,"end":103.035,"sentiment":"neutral","sentiment_score":0.16608131676912308},{"text":"I Have a look at the box.","start":325.375,"end":341.09003,"sentiment":"neutral","sentiment_score":0.008526249655655451},{"text":"What are you 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should I do?","start":415.16998,"end":418.47,"sentiment":"neutral","sentiment_score":-0.016979321423504088},{"text":"Yes.","start":424.84998,"end":425.09,"sentiment":"neutral","sentiment_score":0.13771645724773407},{"text":"Of course.","start":425.09,"end":425.595,"sentiment":"neutral","sentiment_score":0.153810016810894},{"text":"What did you say?","start":440.05002,"end":440.85,"sentiment":"neutral","sentiment_score":-0.013687723316252232},{"text":"I couldn't get your point.","start":440.85,"end":441.97,"sentiment":"negative","sentiment_score":-0.3689791917800903}],"sentiment":"neutral","sentiment_score":-0.07652972638607025,"num_words":21,"start":415.16998,"end":441.97},{"sentences":[{"text":"Sorry.","start":441.97,"end":442.47,"sentiment":"neutral","sentiment_score":-0.24555544555187225},{"text":"Mhmm.","start":448.53003,"end":449.03003,"sentiment":"neutral","sentiment_score":-0.030875422060489655},{"text":"Mhmm.","start":452.37003,"end":452.775,"sentiment":"neutral","sentiment_score":-0.010499352589249613},{"text":"Alright.","start":460.535,"end":461.035,"sentiment":"neutral","sentiment_score":0.11698397994041444},{"text":"Okay.","start":461.095,"end":461.335,"sentiment":"neutral","sentiment_score":0.12117926776409148}],"sentiment":"neutral","sentiment_score":-0.009753394499421123,"num_words":5,"start":441.97,"end":461.335},{"sentences":[{"text":"Okay.","start":461.335,"end":461.655,"sentiment":"neutral","sentiment_score":0.15700805187225342},{"text":"Definitely, I'll do that.","start":461.655,"end":463.255,"sentiment":"neutral","sentiment_score":0.20983092486858368},{"text":"So okay.","start":463.255,"end":465.06,"sentiment":"neutral","sentiment_score":0.06565233413130045},{"text":"Should I call you tomorrow morning, or what time?","start":465.86,"end":469.63998,"sentiment":"neutral","sentiment_score":0.005712071847584512},{"text":"Oh, you are calling me.","start":472.5,"end":473.96,"sentiment":"neutral","sentiment_score":0.0036883108317852025}],"sentiment":"neutral","sentiment_score":0.05702317239982741,"num_words":21,"start":461.335,"end":473.96},{"sentences":[{"text":"Okay.","start":474.98,"end":475.48,"sentiment":"neutral","sentiment_score":0.10582979768514632},{"text":"Yes.","start":484.83502,"end":485.23502,"sentiment":"neutral","sentiment_score":0.08959688246250153},{"text":"Of course.","start":485.23502,"end":485.89502,"sentiment":"neutral","sentiment_score":0.08284863084554672},{"text":"My email address is sana, s a n a, s for Sam, a for apple, n for north, a for apple, dot h for Harry no.","start":485.95502,"end":503.26,"sentiment":"neutral","sentiment_score":0.009932716018878497},{"text":"No.","start":503.26,"end":503.58002,"sentiment":"neutral","sentiment_score":-0.09536895155906676}],"sentiment":"neutral","sentiment_score":0.01690340667001663,"num_words":31,"start":474.98,"end":503.58002},{"sentences":[{"text":"Dot h h h for Harry.","start":503.58002,"end":506.02502,"sentiment":"neutral","sentiment_score":-0.03769633236030737},{"text":"Number one.","start":508.08502,"end":509.065,"sentiment":"neutral","sentiment_score":0.0007260472048074007},{"text":"Yeah.","start":510.80502,"end":511.20502,"sentiment":"neutral","sentiment_score":0.011271738447248936},{"text":"At outlook dot com.","start":511.20502,"end":513.22504,"sentiment":"neutral","sentiment_score":0.006847376003861427},{"text":"Yes.","start":526.74005,"end":527.22003,"sentiment":"neutral","sentiment_score":0.03655339404940605}],"sentiment":"neutral","sentiment_score":-0.010679375945723482,"num_words":14,"start":503.58002,"end":527.22003},{"sentences":[{"text":"Sanit.hnumber1@ultra.","start":527.22003,"end":530.2,"sentiment":"neutral","sentiment_score":0.02310292422771454},{"text":"Yes.","start":530.26,"end":530.58,"sentiment":"neutral","sentiment_score":0.03892780467867851},{"text":"That's correct.","start":530.58,"end":536.35504,"sentiment":"neutral","sentiment_score":0.03937321901321411},{"text":"Okay.","start":536.815,"end":537.315,"sentiment":"neutral","sentiment_score":0.06914307177066803},{"text":"Yeah.","start":539.215,"end":539.455,"sentiment":"neutral","sentiment_score":0.05845128744840622}],"sentiment":"neutral","sentiment_score":0.04472858769198259,"num_words":6,"start":527.22003,"end":539.455},{"sentences":[{"text":"It's a number that yes.","start":539.455,"end":541.4069,"sentiment":"neutral","sentiment_score":0.04901822358369827},{"text":"Yes.","start":541.4069,"end":541.7269,"sentiment":"neutral","sentiment_score":0.08462667465209961},{"text":"If you are calling me back, this is the phone number that I have called you.","start":541.7269,"end":545.9069,"sentiment":"neutral","sentiment_score":0.032110821921378374},{"text":"Okay.","start":547.88696,"end":548.36694,"sentiment":"neutral","sentiment_score":0.1876344382762909},{"text":"Thank you.","start":548.36694,"end":549.10693,"sentiment":"neutral","sentiment_score":0.2943226099014282}],"sentiment":"neutral","sentiment_score":0.06479082405567169,"num_words":25,"start":539.455,"end":549.10693},{"sentences":[{"text":"Thank you.","start":550.527,"end":551.3469,"sentiment":"positive","sentiment_score":0.6348611414432526},{"text":"Bye.","start":551.4069,"end":551.9069,"sentiment":"neutral","sentiment_score":-0.09156549721956252}],"sentiment":"positive","sentiment_score":0.39271892855564755,"num_words":3,"start":550.527,"end":551.9069}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Ercel tech support. How can\n\nChannel 1: Hi.\n\nChannel 0: I assist you today? Yeah?\n\nChannel 1: Hi. Thank you for a response. May I\n\nChannel 0: Mhmm.\n\nChannel 1: ask you to check our address? Do you provide the Supa Network Internet? Currently, we are in Supa Network super network, but I'm not sure. Do you provide the super network Internet and the first? The second one is is there any possibility to find our address, please?\n\nChannel 0: Okay. Yes. We provide you this under Super Networks. Just wanted to confirm your address. Just wanted to ask what is the address for\n\nChannel 1: Yes.\n\nChannel 0: me to check here on our end. Mhmm.\n\nChannel 1: Yeah. The address is 311,\n\nChannel 0: Three one one. Mhmm.\n\nChannel 1: Slash 660\n\nChannel 0: Six zero. Mhmm.\n\nChannel 1: Marvin Avenue, Taliban, New South Wales.\n\nChannel 0: Can you spell the Marin, please?\n\nChannel 1: Marvin, M A R\n\nChannel 0: M a r. Mhmm.\n\nChannel 1: w a n.\n\nChannel 0: Marin. Okay. Marin Avenue, Tallowayong, NSW 2762?\n\nChannel 1: Yes. That's correct.\n\nChannel 0: Okay. Hang on. Let me just check the address. Let me\n\nChannel 1: Okay.\n\nChannel 0: just put\n\nChannel 1: Thank\n\nChannel 0: you\n\nChannel 1: you.\n\nChannel 0: yeah. Hello?\n\nChannel 1: I\n\nChannel 0: Yes. Thank you for waiting. So, we're still checking the address, but just wanted to confirm, can you see the box, like, black box mounted on your wall at\n\nChannel 1: Have a look at the box.\n\nChannel 0: the\n\nChannel 1: What are you after?\n\nChannel 0: area? Can you see a box mounted on your wall, Like a router? Modem?\n\nChannel 1: Yes. Yeah. The the black box, you mean?\n\nChannel 0: Yeah. Does\n\nChannel 1: Yeah.\n\nChannel 0: it set SupaNetworks or NBN?\n\nChannel 1: It's a Supa Network. Definitely. Because currently, our provider is Supa Network.\n\nChannel 0: Okay. Because we're trying to search this now under our Supa network portal, but we cannot see a Marwan address. So we're going to raise this with the Supa network.\n\nChannel 1: You are going for what?\n\nChannel 0: We are going to raise this one to Supa Network to confirm the address. Maybe there's just an error with the system.\n\nChannel 1: Alright. So you need\n\nChannel 0: Yeah.\n\nChannel 1: to ask them to see our address, isn't it?\n\nChannel 0: Yeah. That's correct. Because we cannot see or check the address on your end.\n\nChannel 1: Alright. Okay.\n\nChannel 0: Yeah. But\n\nChannel 1: Do you do\n\nChannel 0: mhmm.\n\nChannel 1: now or what should I do?\n\nChannel 0: Is it okay if I get back to you until tomorrow?\n\nChannel 1: Yes. Of course.\n\nChannel 0: Yeah. But if ever, you can also see our available plans that we have under Supa Network. Once we confirm the address. You can check our website in the meantime.\n\nChannel 1: What did you say? I couldn't get your point. Sorry.\n\nChannel 0: So while we're waiting for the Supa Network confirmation,\n\nChannel 1: Mhmm.\n\nChannel 0: you can check our website in the meantime\n\nChannel 1: Mhmm.\n\nChannel 0: to see the available plan speed that we have and the available routers and the contract terms.\n\nChannel 1: Alright. Okay. Okay. Definitely, I'll\n\nChannel 0: Yeah.\n\nChannel 1: do that. So\n\nChannel 0: Yes. Mhmm.\n\nChannel 1: okay. Should I call you tomorrow morning, or what time?\n\nChannel 0: I'm the one I'm the one who will call you tomorrow.\n\nChannel 1: Oh, you are calling me.\n\nChannel 0: Yes, sir. Yeah. And\n\nChannel 1: Okay.\n\nChannel 0: is it also okay if I get your email so that if I I was if I won't be able to reach you via phone call, I'll email you instead.\n\nChannel 1: Yes. Of course. My email address\n\nChannel 0: Mhmm.\n\nChannel 1: is sana, s a n a,\n\nChannel 0: It's j n a. Mhmm.\n\nChannel 1: s for Sam, a for apple, n for\n\nChannel 0: Mhmm.\n\nChannel 1: north, a for apple, dot h for Harry\n\nChannel 0: Dot h or h?\n\nChannel 1: no. No. Dot h h h for Harry.\n\nChannel 0: Okay. Mhmm.\n\nChannel 1: Number one.\n\nChannel 0: One\n\nChannel 1: Yeah. At outlook dot com.\n\nChannel 0: at outlook dot com. Let me just repeat. It's sanawithh1@outlook.com.\n\nChannel 1: Yes. Sanit.hnumber1@ultra. Yes. That's\n\nChannel 0: Mhmm. Okay. I will email you or give you a phone call until\n\nChannel 1: correct.\n\nChannel 0: tomorrow. Is\n\nChannel 1: Okay.\n\nChannel 0: this the number again as well\n\nChannel 1: Yeah.\n\nChannel 0: that I\n\nChannel 1: It's\n\nChannel 0: can give\n\nChannel 1: a number\n\nChannel 0: you a callback?\n\nChannel 1: that yes. Yes. If you are calling\n\nChannel 0: Mhmm.\n\nChannel 1: me back, this is the phone number that I have called you.\n\nChannel 0: Okay. Sure.\n\nChannel 1: Okay.\n\nChannel 0: I'll get\n\nChannel 1: Thank\n\nChannel 0: back\n\nChannel 1: you.\n\nChannel 0: to you as soon as possible. Thank you.\n\nChannel 1: Thank\n\nChannel 0: Bye.\n\nChannel 1: you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.21391203999519348},{"text":"Good afternoon.","start":1.92,"end":2.72,"sentiment":"positive","sentiment_score":0.4575929790735245},{"text":"This is Maureen from Ercel tech support.","start":2.72,"end":5.22,"sentiment":"positive","sentiment_score":0.3650350570678711},{"text":"How can","start":6.64,"end":7.04,"sentiment":"positive","sentiment_score":0.350595161318779}],"sentiment":"positive","sentiment_score":0.36546114335457486,"channel":0,"num_words":12,"start":1.28,"end":7.04},{"sentences":[{"text":"Hi.","start":6.96,"end":7.46,"sentiment":"positive","sentiment_score":0.347694456577301}],"sentiment":"positive","sentiment_score":0.347694456577301,"channel":1,"num_words":1,"start":6.96,"end":7.46},{"sentences":[{"text":"I assist you 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first?","start":35.21,"end":40.489998,"sentiment":"neutral","sentiment_score":-0.006298014149069786},{"text":"The second one is is there any possibility to find our address, please?","start":40.489998,"end":48.894997,"sentiment":"neutral","sentiment_score":-0.0019152845041109966}],"sentiment":"neutral","sentiment_score":-0.015339901176048443,"channel":1,"num_words":48,"start":14.155001,"end":48.894997},{"sentences":[{"text":"Okay.","start":49.845,"end":50.345,"sentiment":"neutral","sentiment_score":0.03238092362880707},{"text":"Yes.","start":50.725,"end":51.205,"sentiment":"neutral","sentiment_score":0.056905098259449005},{"text":"We provide you this under Super Networks.","start":51.205,"end":53.785,"sentiment":"neutral","sentiment_score":0.07532484244023051},{"text":"Just wanted to confirm your address.","start":54.645,"end":57.21,"sentiment":"neutral","sentiment_score":0.06069132499396801},{"text":"Just wanted to ask what is the address 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zero.","start":72.785,"end":73.665,"sentiment":"neutral","sentiment_score":-0.0062070677522569895},{"text":"Mhmm.","start":73.665,"end":74.165,"sentiment":"neutral","sentiment_score":0.0011661979369819164}],"sentiment":"neutral","sentiment_score":-0.0037493125225106874,"channel":0,"num_words":3,"start":72.785,"end":74.165},{"sentences":[{"text":"Marvin Avenue, Taliban, New South Wales.","start":74.345,"end":77.725,"sentiment":"neutral","sentiment_score":0.0011235129398604233}],"sentiment":"neutral","sentiment_score":0.0011235129398604233,"channel":1,"num_words":6,"start":74.345,"end":77.725},{"sentences":[{"text":"Can you spell the Marin, please?","start":79.58501,"end":81.44501,"sentiment":"neutral","sentiment_score":-0.006559384676317374}],"sentiment":"neutral","sentiment_score":-0.006559384676317374,"channel":0,"num_words":6,"start":79.58501,"end":81.44501},{"sentences":[{"text":"Marvin, M A 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representative from Ercel tech support calls a customer to confirm their address and check if they can see their box. The customer is unable to see the box and the representative asks them to check their website and offers to call back the next day to confirm the address. The representative also asks for the customer's email address and promises to email them or call back the next day."},"intents":{"segments":[{"text":"ask you to check our address?","start_word":27,"end_word":32,"intents":[{"intent":"Check address","confidence_score":0.2672207}]},{"text":"We provide you this under Super Networks. Just wanted to confirm your address. Just wanted to ask what is the address for Yes.","start_word":77,"end_word":99,"intents":[{"intent":"Confirm address","confidence_score":0.108566955}]},{"text":"Because we're trying to search this now under our Supa network portal, but we cannot see a Marwan address. So we're going to raise this with the Supa network. You are going for what? We are going to raise this one to Supa Network to confirm the address. Maybe there's just an error with the system. Alright.","start_word":258,"end_word":314,"intents":[{"intent":"Check network status and confirm address","confidence_score":0.00020589384}]},{"text":"You can check our website in the meantime. What did you say?","start_word":392,"end_word":403,"intents":[{"intent":"Check website","confidence_score":0.32417908},{"intent":"Check website","confidence_score":0.14524682}]},{"text":"to see the available plan speed that we have and the available routers and the contract terms. Alright. Okay.","start_word":429,"end_word":447,"intents":[{"intent":"Confirm plan speed","confidence_score":0.20931435},{"intent":"Check router availability","confidence_score":0.07104119}]},{"text":"Should I call you tomorrow morning, or what time?","start_word":459,"end_word":467,"intents":[{"intent":"Schedule call","confidence_score":0.3369958}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.21391203999519348},{"text":"Good afternoon. This is Maureen from Ercel tech support. How can Hi.","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.3784159719944},{"text":"I assist you today? Yeah? Hi.","start_word":13,"end_word":18,"sentiment":"neutral","sentiment_score":0.25797829031944275},{"text":"Thank you for a response.","start_word":19,"end_word":23,"sentiment":"positive","sentiment_score":0.4560390710830689},{"text":"May I Mhmm. ask you to check our address? Do you provide the Supa Network Internet? Currently, we are in Supa Network super network, but I'm not sure. Do you provide the super network Internet and the first? The second one is is there any possibility to find our address, please? Okay. Yes. We provide you this under Super Networks. Just wanted to confirm your address. Just wanted to ask what is the address for Yes. me to check here on our end. Mhmm. Yeah. The address is 311, Three one one. Mhmm. Slash 660 Six zero. Mhmm. Marvin Avenue, Taliban, New South Wales. Can you spell the Marin, please? Marvin, M A R M a r. Mhmm. w a n. Marin. Okay. Marin Avenue, Tallowayong, NSW 2762? Yes. That's correct. Okay. Hang on. Let me just check the address. Let me Okay. just put Thank you you. yeah. Hello? I Yes. Thank you for waiting. So, we're still checking the address, but just wanted to confirm, can you see the box, like, black box mounted on your wall at Have a look at the box. the What are you after? area? Can you see a box mounted on your wall, Like a router? Modem? Yes. Yeah. The the black box, you mean? Yeah. Does Yeah. it set SupaNetworks or NBN? It's a Supa Network.","start_word":24,"end_word":248,"sentiment":"neutral","sentiment_score":0.018107163533568383},{"text":"Definitely.","start_word":249,"end_word":249,"sentiment":"positive","sentiment_score":0.3850219249725342},{"text":"Because currently, our provider is Supa Network. Okay. Because we're trying to search this now under our Supa network portal, but we cannot see a Marwan address. So we're going to raise this with the Supa network. You are going for what? We are going to raise this one to Supa Network to confirm the address.","start_word":250,"end_word":305,"sentiment":"neutral","sentiment_score":-0.05117880553007126},{"text":"Maybe there's just an error with the system.","start_word":306,"end_word":313,"sentiment":"negative","sentiment_score":-0.4314110577106476},{"text":"Alright. So you need Yeah. to ask them to see our address, isn't it? Yeah. That's correct. Because we cannot see or check the address on your end. Alright. Okay. Yeah. But Do you do mhmm. now or what should I do? Is it okay if I get back to you until tomorrow? Yes. Of course. Yeah. But if ever, you can also see our available plans that we have under Supa Network. Once we confirm the address. You can check our website in the meantime. What did you say?","start_word":314,"end_word":403,"sentiment":"neutral","sentiment_score":0.020479220896959305},{"text":"I couldn't get your point.","start_word":404,"end_word":408,"sentiment":"negative","sentiment_score":-0.36187508702278137},{"text":"Sorry. So while we're waiting for the Supa Network confirmation, Mhmm. you can check our website in the meantime Mhmm. to see the available plan speed that we have and the available routers and the contract terms. Alright. Okay. Okay. Definitely, I'll Yeah. do that. So Yes. Mhmm. okay. Should I call you tomorrow morning, or what time? I'm the one I'm the one who will call you tomorrow. Oh, you are calling me. Yes, sir. Yeah. And Okay. is it also okay if I get your email so that if I I was if I won't be able to reach you via phone call, I'll email you instead. Yes. Of course. My email address Mhmm. is sana, s a n a, It's j n a. Mhmm. s for Sam, a for apple, n for Mhmm. north, a for apple, dot h for Harry Dot h or h? no. No. Dot h h h for Harry. Okay. Mhmm. Number one. One Yeah. At outlook dot com. at outlook dot com. Let me just repeat. It's sanawithh1@outlook.com. Yes. Sanit.hnumber1@ultra. Yes. That's Mhmm. Okay. I will email you or give you a phone call until correct. tomorrow. Is Okay. this the number again as well Yeah. that I It's can give a number you a callback? that yes. Yes. If you are calling Mhmm. me back, this is the phone number that I have called you. Okay. Sure. Okay. I'll get Thank back you. to you as soon as possible.","start_word":409,"end_word":656,"sentiment":"neutral","sentiment_score":0.03702039511934403},{"text":"Thank you. Thank Bye. you.","start_word":657,"end_word":661,"sentiment":"positive","sentiment_score":0.558889901638031},{"text":"Bye.","start_word":662,"end_word":662,"sentiment":"neutral","sentiment_score":0.30933818221092224}],"average":{"sentiment":"neutral","sentiment_score":0.0314180123759973}}}}