{"metadata":{"transaction_key":"deprecated","request_id":"019e38de-a685-7c70-880f-d013a30d4a57","sha256":"5950a5199e30b4f66c29043da61cb02811a0b286a3db1c05b1403984c2ab554c","created":"2026-05-18T02:16:17.384Z","duration":29.303938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":73,"output_tokens":73},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":73,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Shinya. This is Airtel accounts. This is a quick follow-up in reference to your overdue invoice. We can request you arrange the payment at your earliest convenience. If you need any assistance, please let us know. We're here to help. Thank you.","confidence":1.0,"words":[{"word":"hi","start":12.175,"end":12.495,"confidence":0.9941406,"punctuated_word":"Hi,","sentiment":"positive","sentiment_score":0.40099748969078064},{"word":"shinya","start":12.495,"end":12.995,"confidence":0.8391927,"punctuated_word":"Shinya.","sentiment":"neutral","sentiment_score":0.2928699254989624},{"word":"this","start":13.055,"end":13.295,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.2426904588937759},{"word":"is","start":13.295,"end":13.535,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2169681042432785},{"word":"airtel","start":13.535,"end":14.015,"confidence":0.8989258,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.237118661403656},{"word":"accounts","start":14.015,"end":14.515,"confidence":0.93066406,"punctuated_word":"accounts.","sentiment":"neutral","sentiment_score":0.21094095706939697},{"word":"this","start":14.575001,"end":14.815001,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.2601887583732605},{"word":"is","start":14.815001,"end":14.895,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.25141414999961853},{"word":"a","start":14.895,"end":15.055,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2594592273235321},{"word":"quick","start":15.055,"end":15.375,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.21659642457962036},{"word":"follow-up","start":15.375,"end":15.775001,"confidence":1.0,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":0.2032848447561264},{"word":"in","start":15.775001,"end":16.015,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1945188343524933},{"word":"reference","start":16.015,"end":16.495,"confidence":1.0,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.1857644021511078},{"word":"to","start":16.495,"end":16.735,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2248048186302185},{"word":"your","start":16.735,"end":16.975,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.26273617148399353},{"word":"overdue","start":16.975,"end":17.475,"confidence":1.0,"punctuated_word":"overdue","sentiment":"neutral","sentiment_score":0.1303129345178604},{"word":"invoice","start":17.615,"end":18.115,"confidence":1.0,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":0.238864004611969},{"word":"we","start":18.728874,"end":18.888874,"confidence":1.0,"punctuated_word":"We","sentiment":"positive","sentiment_score":0.3504626452922821},{"word":"can","start":18.888874,"end":19.208874,"confidence":0.5078125,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.4200709462165833},{"word":"request","start":19.208874,"end":19.688875,"confidence":0.9980469,"punctuated_word":"request","sentiment":"positive","sentiment_score":0.4177592098712921},{"word":"you","start":19.688875,"end":19.848875,"confidence":0.9472656,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3912988603115082},{"word":"arrange","start":19.848875,"end":20.248875,"confidence":0.90283203,"punctuated_word":"arrange","sentiment":"positive","sentiment_score":0.3547331988811493},{"word":"the","start":20.248875,"end":20.408875,"confidence":0.9970703,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.41280171275138855},{"word":"payment","start":20.408875,"end":20.888874,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.2930847704410553},{"word":"at","start":20.888874,"end":21.048874,"confidence":0.99902344,"punctuated_word":"at","sentiment":"positive","sentiment_score":0.4468268156051636},{"word":"your","start":21.048874,"end":21.208874,"confidence":0.9970703,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.4851545989513397},{"word":"earliest","start":21.208874,"end":21.708874,"confidence":1.0,"punctuated_word":"earliest","sentiment":"positive","sentiment_score":0.34545713663101196},{"word":"convenience","start":21.768875,"end":22.268875,"confidence":1.0,"punctuated_word":"convenience.","sentiment":"positive","sentiment_score":0.34444355964660645},{"word":"if","start":22.568874,"end":22.728874,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.2462371736764908},{"word":"you","start":22.728874,"end":22.808874,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2455214560031891},{"word":"need","start":22.808874,"end":23.048874,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.12821762263774872},{"word":"any","start":23.048874,"end":23.448875,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.14017847180366516},{"word":"assistance","start":23.448875,"end":23.948875,"confidence":0.99658203,"punctuated_word":"assistance,","sentiment":"neutral","sentiment_score":0.20208218693733215},{"word":"please","start":24.648874,"end":24.968874,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.19284223020076752},{"word":"let","start":24.968874,"end":25.208874,"confidence":0.99902344,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.24857944250106812},{"word":"us","start":25.208874,"end":25.368874,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.1960637867450714},{"word":"know","start":25.368874,"end":25.768875,"confidence":0.99853516,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.271441251039505},{"word":"we're","start":25.768875,"end":26.088875,"confidence":0.9995117,"punctuated_word":"We're","sentiment":"positive","sentiment_score":0.5305154323577881},{"word":"here","start":26.088875,"end":26.248875,"confidence":1.0,"punctuated_word":"here","sentiment":"positive","sentiment_score":0.4873887896537781},{"word":"to","start":26.248875,"end":26.408875,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5769019722938538},{"word":"help","start":26.408875,"end":26.808874,"confidence":1.0,"punctuated_word":"help.","sentiment":"positive","sentiment_score":0.6079905033111572},{"word":"thank","start":26.808874,"end":27.048874,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8163253664970398},{"word":"you","start":27.048874,"end":27.548874,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5178261995315552}],"paragraphs":{"transcript":"\nHi, Shinya. This is Airtel accounts. This is a quick follow-up in reference to your overdue invoice. We can request you arrange the payment at your earliest convenience. If you need any assistance, please let us know.\n\nWe're here to help. Thank you.","paragraphs":[{"sentences":[{"text":"Hi, Shinya.","start":12.175,"end":12.995,"sentiment":"positive","sentiment_score":0.3469337075948715},{"text":"This is Airtel accounts.","start":13.055,"end":14.515,"sentiment":"neutral","sentiment_score":0.22692954540252686},{"text":"This is a quick follow-up in reference to your overdue invoice.","start":14.575001,"end":18.115,"sentiment":"neutral","sentiment_score":0.22072223370725458},{"text":"We can request you arrange the payment at your earliest convenience.","start":18.728874,"end":22.268875,"sentiment":"positive","sentiment_score":0.38746304132721643},{"text":"If you need any assistance, please let us know.","start":22.568874,"end":25.768875,"sentiment":"neutral","sentiment_score":0.20790706906053755}],"sentiment":"neutral","sentiment_score":0.2746699255060505,"num_words":37,"start":12.175,"end":25.768875},{"sentences":[{"text":"We're here to help.","start":25.768875,"end":26.808874,"sentiment":"positive","sentiment_score":0.5506991744041443},{"text":"Thank you.","start":26.808874,"end":27.548874,"sentiment":"positive","sentiment_score":0.6670757830142975}],"sentiment":"positive","sentiment_score":0.5894913772741953,"num_words":6,"start":25.768875,"end":27.548874}]}}]},{"alternatives":[{"transcript":"You have reached mailbox number 0412630641.","confidence":1.0,"words":[{"word":"you","start":0.08,"end":0.32,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.022156069055199623},{"word":"have","start":0.32,"end":0.48,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03050600364804268},{"word":"reached","start":0.48,"end":0.98,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.030219176784157753},{"word":"mailbox","start":1.1999999,"end":1.6999999,"confidence":0.9819336,"punctuated_word":"mailbox","sentiment":"neutral","sentiment_score":0.018782228231430057},{"word":"number","start":1.8399999,"end":2.34,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.020097913220524788},{"word":"0412630641","start":2.6399999,"end":10.34,"confidence":0.9968262,"punctuated_word":"0412630641.","sentiment":"neutral","sentiment_score":0.0351041704416275}],"paragraphs":{"transcript":"\nYou have reached mailbox number 0412630641.","paragraphs":[{"sentences":[{"text":"You have reached mailbox number 0412630641.","start":0.08,"end":10.34,"sentiment":"neutral","sentiment_score":0.026144260230163734}],"sentiment":"neutral","sentiment_score":0.026144260230163734,"num_words":6,"start":0.08,"end":10.34}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You have reached mailbox number 0412630641.\n\nChannel 0: Hi, Shinya. This is Airtel accounts. This is a quick follow-up in reference to your overdue invoice. We can request you arrange the payment at your earliest convenience. If you need any assistance, please let us know.\n\nWe're here to help. Thank you.","paragraphs":[{"sentences":[{"text":"You have reached mailbox number 0412630641.","start":0.08,"end":10.34,"sentiment":"neutral","sentiment_score":0.026144260230163734}],"sentiment":"neutral","sentiment_score":0.026144260230163734,"channel":1,"num_words":6,"start":0.08,"end":10.34},{"sentences":[{"text":"Hi, Shinya.","start":12.175,"end":12.995,"sentiment":"positive","sentiment_score":0.3469337075948715},{"text":"This is Airtel accounts.","start":13.055,"end":14.515,"sentiment":"neutral","sentiment_score":0.22692954540252686},{"text":"This is a quick follow-up in reference to your overdue invoice.","start":14.575001,"end":18.115,"sentiment":"neutral","sentiment_score":0.22072223370725458},{"text":"We can request you arrange the payment at your earliest convenience.","start":18.728874,"end":22.268875,"sentiment":"positive","sentiment_score":0.38746304132721643},{"text":"If you need any assistance, please let us know.","start":22.568874,"end":25.768875,"sentiment":"neutral","sentiment_score":0.20790706906053755}],"sentiment":"neutral","sentiment_score":0.2746699255060505,"channel":0,"num_words":37,"start":12.175,"end":25.768875},{"sentences":[{"text":"We're here to help.","start":25.768875,"end":26.808874,"sentiment":"positive","sentiment_score":0.5506991744041443},{"text":"Thank you.","start":26.808874,"end":27.548874,"sentiment":"positive","sentiment_score":0.6670757830142975}],"sentiment":"positive","sentiment_score":0.5894913772741953,"channel":0,"num_words":6,"start":25.768875,"end":27.548874}]},"summary":{"result":"success","short":"You have reached mailbox number 0412630641. Hi, Shinya. This is Airtel accounts. This is a quick follow-up in reference to your overdue invoice. We can request you arrange the payment at your earliest convenience. If you need any assistance, please let us know. We're here to help. Thank you."},"intents":{"segments":[{"text":"We can request you arrange the payment at your earliest convenience. If you need any assistance, please let us know. We're here to help. Thank you.","start_word":23,"end_word":48,"intents":[{"intent":"Request payment","confidence_score":0.22181787}]}]},"sentiments":{"segments":[{"text":"You have reached mailbox number 0412630641. Hi, Shinya. This is Airtel accounts. This is a quick follow-up in reference to your overdue invoice.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.18512815237045288},{"text":"We can request you arrange the payment at your earliest convenience.","start_word":23,"end_word":33,"sentiment":"positive","sentiment_score":0.3809226155281067},{"text":"If you need any assistance, please let us know.","start_word":34,"end_word":42,"sentiment":"neutral","sentiment_score":0.2131533920764923},{"text":"We're here to help. Thank you.","start_word":43,"end_word":48,"sentiment":"positive","sentiment_score":0.6240234971046448}],"average":{"sentiment":"neutral","sentiment_score":0.2843412895725198}}}}