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Bye.","confidence":0.9975586,"words":[{"word":"hi","start":4.72,"end":4.96,"confidence":0.9511719,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.02670589834451675},{"word":"good","start":4.96,"end":5.2799997,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.10800564289093018},{"word":"afternoon","start":5.2799997,"end":5.7799997,"confidence":0.9975586,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.02541070058941841},{"word":"my","start":6.96,"end":7.12,"confidence":0.85253906,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.2486138641834259},{"word":"is","start":7.12,"end":7.62,"confidence":0.20129395,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2945306897163391},{"word":"not","start":8.08,"end":8.4,"confidence":0.9951172,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.34912946820259094},{"word":"working","start":8.4,"end":8.88,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.3058948516845703},{"word":"since","start":8.88,"end":9.2,"confidence":0.9550781,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.3026309907436371},{"word":"few","start":9.2,"end":9.5199995,"confidence":0.7973633,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.2428908944129944},{"word":"couple","start":9.5199995,"end":9.76,"confidence":0.8984375,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":-0.2671435475349426},{"word":"of","start":9.76,"end":10.0,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2781890034675598},{"word":"weeks","start":10.0,"end":10.4,"confidence":0.9909668,"punctuated_word":"weeks.","sentiment":"neutral","sentiment_score":-0.26882869005203247},{"word":"i","start":10.4,"end":10.48,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2806125581264496},{"word":"just","start":10.48,"end":10.8,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2437928020954132},{"word":"realized","start":10.8,"end":11.2,"confidence":0.99609375,"punctuated_word":"realized","sentiment":"neutral","sentiment_score":-0.2862132489681244},{"word":"that","start":11.2,"end":11.44,"confidence":1.0,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.3949759602546692},{"word":"it's","start":11.44,"end":11.679999,"confidence":1.0,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.3778418004512787},{"word":"not","start":11.679999,"end":11.92,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4031834900379181},{"word":"working","start":11.92,"end":12.42,"confidence":0.99658203,"punctuated_word":"working.","sentiment":"negative","sentiment_score":-0.3529411554336548},{"word":"okay","start":18.535,"end":19.035,"confidence":0.986084,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.010259224101901054},{"word":"so","start":20.055,"end":20.375,"confidence":0.84716797,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.007283979095518589},{"word":"the","start":20.375,"end":20.535,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0052372366189956665},{"word":"phone","start":20.535,"end":20.855,"confidence":0.99902344,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.01089533045887947},{"word":"number","start":20.855,"end":21.335,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.0057760849595069885},{"word":"is","start":21.335,"end":21.835,"confidence":0.9921875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.009297097101807594},{"word":"(826)","start":23.735,"end":25.65,"confidence":0.98323566,"punctuated_word":"(826)","sentiment":"neutral","sentiment_score":0.013288459740579128},{"word":"420-9760","start":25.65,"end":30.71,"confidence":0.9993722,"punctuated_word":"420-9760.","sentiment":"neutral","sentiment_score":0.01465157326310873},{"word":"yeah","start":35.09,"end":35.489998,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.022057585418224335},{"word":"that's","start":35.489998,"end":35.809998,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.04024684429168701},{"word":"right","start":35.809998,"end":36.309998,"confidence":0.73291016,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.03926549851894379},{"word":"okay","start":64.18,"end":64.68,"confidence":0.89038086,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05453848838806152},{"word":"no","start":64.74,"end":64.98,"confidence":0.9902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.14006240665912628},{"word":"problem","start":64.98,"end":65.48,"confidence":0.9995117,"punctuated_word":"problem.","sentiment":"neut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Good afternoon. My is not working since few couple of weeks. I just realized that it's not working. Okay.\n\nSo the phone number is (826) 420-9760. Yeah. That's right. Okay. No problem.\n\nThank you. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.72,"end":4.96,"sentiment":"neutral","sentiment_score":0.02670589834451675},{"text":"Good afternoon.","start":4.96,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.0667081717401743},{"text":"My is not working since few couple of weeks.","start":6.96,"end":10.4,"sentiment":"neutral","sentiment_score":-0.28420577777756584},{"text":"I just realized that it's not working.","start":10.4,"end":12.42,"sentiment":"negative","sentiment_score":-0.3342230021953583},{"text":"Okay.","start":18.535,"end":19.035,"sentiment":"neutral","sentiment_score":0.010259224101901054}],"sentiment":"neutral","sentiment_score":-0.23635157747194172,"num_words":20,"start":4.72,"end":19.035},{"sentences":[{"text":"So the phone number is (826) 420-9760.","start":20.055,"end":30.71,"sentiment":"neutral","sentiment_score":0.0047267043430890355},{"text":"Yeah.","start":35.09,"end":35.489998,"sentiment":"neutral","sentiment_score":0.022057585418224335},{"text":"That's right.","start":35.489998,"end":36.309998,"sentiment":"neutral","sentiment_score":0.0397561714053154},{"text":"Okay.","start":64.18,"end":64.68,"sentiment":"neutral","sentiment_score":0.05453848838806152},{"text":"No problem.","start":64.74,"end":65.48,"sentiment":"neutral","sentiment_score":0.1567770168185234}],"sentiment":"neutral","sentiment_score":0.03867302928119898,"num_words":13,"start":20.055,"end":65.48},{"sentences":[{"text":"Thank you.","start":65.54,"end":66.36,"sentiment":"positive","sentiment_score":0.44275420904159546},{"text":"You too.","start":68.77887,"end":69.338875,"sentiment":"neutral","sentiment_score":0.2786716967821121},{"text":"Bye.","start":69.338875,"end":69.838875,"sentiment":"neutral","sentiment_score":0.1863527148962021}],"sentiment":"neutral","sentiment_score":0.32584090530872345,"num_words":5,"start":65.54,"end":69.838875}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hi. Good afternoon. My is not working since few couple of weeks. I just realized that it's not working.\n\nChannel 0: I'm so sorry to hear about that. What is your phone number?\n\nChannel 1: Okay. So the phone number is (826) 420-9760.\n\nChannel 0: Thank you. Oh, this is a engine phone number. Right?\n\nChannel 1: Yeah. That's right.\n\nChannel 0: Okay. I'm sorry. You have reached a wrong phone number. This is Airtel AU. What we do is to provide Internet services and a mobile mobile plan services within Australia.\n\nWe cannot support any other phone number. So asides with your, with this or about your Indian phone number, you still need to contact the local network, I do believe, which is Airtel India to get support. We're a separate company.\n\nChannel 1: Okay. No problem.\n\nChannel 0: Yeah.\n\nChannel 1: Thank you.\n\nChannel 0: You're welcome. Have a good one.\n\nChannel 1: You too. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.24,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.2695857211947441},{"text":"This is Airtel accounts.","start":0.79999995,"end":2.08,"sentiment":"neutral","sentiment_score":0.2184005342423916},{"text":"How may I help you today?","start":2.08,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.23655264576276144}],"sentiment":"neutral","sentiment_score":0.23600745449463525,"channel":0,"num_words":12,"start":0.24,"end":3.3799999},{"sentences":[{"text":"Hi.","start":4.72,"end":4.96,"sentiment":"neutral","sentiment_score":0.02670589834451675},{"text":"Good afternoon.","start":4.96,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.0667081717401743},{"text":"My is not working since few couple of weeks.","start":6.96,"end":10.4,"sentiment":"neutral","sentiment_score":-0.28420577777756584},{"text":"I just realized that it's not 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The representative informs the customer that they cannot provide any other phone number and suggests contacting Airtel India for support. The call ends with the representative thanking the customer and wishing them a good day."},"intents":{"segments":[{"text":"My is not working since few couple of weeks. I just realized that it's not working.","start_word":15,"end_word":30,"intents":[{"intent":"Report problem","confidence_score":0.0034831883}]},{"text":"What is your phone number?","start_word":38,"end_word":42,"intents":[{"intent":"Request phone number","confidence_score":0.12620966}]},{"text":"What is your phone number? 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