{"metadata":{"transaction_key":"deprecated","request_id":"019f6e98-e1fc-7f42-a46b-cea7e2af8752","sha256":"77663417a6903c124670e196b3667e4cc95fc57c6675e49b78aadfb3a0935ac5","created":"2026-07-17T05:42:22.336Z","duration":42.04794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":43,"output_tokens":43},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":43,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.8022461,"words":[{"word":"ronald","start":5.8399997,"end":6.3399997,"confidence":0.8022461,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.04845593124628067}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":5.8399997,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.04845593124628067}],"sentiment":"neutral","sentiment_score":0.04845593124628067,"num_words":1,"start":5.8399997,"end":6.3399997}]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available. If","confidence":1.0,"words":[{"word":"if","start":0.08,"end":0.24,"confidence":0.5541992,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.016284307464957237},{"word":"you","start":0.24,"end":0.32,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.027478817850351337},{"word":"record","start":0.32,"end":0.71999997,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.0301387682557106},{"word":"your","start":0.71999997,"end":0.88,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.019748831167817116},{"word":"name","start":0.88,"end":1.1999999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.017917804419994354},{"word":"and","start":1.1999999,"end":1.36,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02346634864807129},{"word":"reason","start":1.36,"end":1.68,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.008894238620996475},{"word":"for","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.016829509288072586},{"word":"calling","start":1.92,"end":2.42,"confidence":0.9995117,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.020196057856082916},{"word":"i'll","start":2.48,"end":2.72,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.010892821475863457},{"word":"see","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.01004594936966896},{"word":"if","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.011113434098660946},{"word":"this","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.014633191749453545},{"word":"person","start":3.28,"end":3.6,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.016986312344670296},{"word":"is","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.01708318293094635},{"word":"available","start":3.84,"end":4.34,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.02711641974747181},{"word":"thanks","start":14.96,"end":15.46,"confidence":0.9890137,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.41969403624534607},{"word":"please","start":15.995,"end":16.395,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.18673358857631683},{"word":"stay","start":16.395,"end":16.715,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.15714049339294434},{"word":"on","start":16.715,"end":16.875,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.13329988718032837},{"word":"the","start":16.875,"end":17.035,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03223860263824463},{"word":"line","start":17.035,"end":17.535,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.05590412765741348},{"word":"i'm","start":39.08,"end":39.24,"confidence":0.8210449,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.521296501159668},{"word":"sorry","start":39.24,"end":39.74,"confidence":0.9812012,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.5256050229072571},{"word":"this","start":39.8,"end":40.04,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.7734304070472717},{"word":"person","start":40.04,"end":40.440002,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.700258731842041},{"word":"is","start":40.440002,"end":40.6,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6922765970230103},{"word":"not","start":40.6,"end":40.84,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.644749104976654},{"word":"available","start":40.84,"end":41.34,"confidence":0.99658203,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5920813083648682},{"word":"if","start":41.8,"end":42.04794,"confidence":0.6118164,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.1885671764612198}],"paragraphs":{"transcript":"\nIf you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available.\n\nIf","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.34,"sentiment":"neutral","sentiment_score":-0.01805162470554933},{"text":"Thanks.","start":14.96,"end":15.46,"sentiment":"positive","sentiment_score":0.41969403624534607},{"text":"Please stay on the line.","start":15.995,"end":17.535,"sentiment":"neutral","sentiment_score":-0.11306333988904953},{"text":"I'm sorry.","start":39.08,"end":39.74,"sentiment":"negative","sentiment_score":-0.5234507620334625},{"text":"This person is not available.","start":39.8,"end":41.34,"sentiment":"negative","sentiment_score":-0.680559229850769}],"sentiment":"neutral","sentiment_score":-0.16841883902791246,"num_words":29,"start":0.08,"end":41.34},{"sentences":[{"text":"If","start":41.8,"end":42.04794,"sentiment":"neutral","sentiment_score":-0.1885671764612198}],"sentiment":"neutral","sentiment_score":-0.1885671764612198,"num_words":1,"start":41.8,"end":42.04794}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.34,"sentiment":"neutral","sentiment_score":-0.01805162470554933}],"sentiment":"neutral","sentiment_score":-0.01805162470554933,"channel":1,"num_words":16,"start":0.08,"end":4.34},{"sentences":[{"text":"Ronald.","start":5.8399997,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.04845593124628067}],"sentiment":"neutral","sentiment_score":0.04845593124628067,"channel":0,"num_words":1,"start":5.8399997,"end":6.3399997},{"sentences":[{"text":"Thanks.","start":14.96,"end":15.46,"sentiment":"positive","sentiment_score":0.41969403624534607},{"text":"Please stay on the line.","start":15.995,"end":17.535,"sentiment":"neutral","sentiment_score":-0.11306333988904953},{"text":"I'm sorry.","start":39.08,"end":39.74,"sentiment":"negative","sentiment_score":-0.5234507620334625},{"text":"This person is not available.","start":39.8,"end":41.34,"sentiment":"negative","sentiment_score":-0.680559229850769},{"text":"If","start":41.8,"end":42.04794,"sentiment":"neutral","sentiment_score":-0.1885671764612198}],"sentiment":"negative","sentiment_score":-0.34170625092727797,"channel":1,"num_words":14,"start":14.96,"end":42.04794}]},"summary":{"result":"success","short":"If you record your name and reason for calling, I'll see if this person is available. Ronald. Thanks. Please stay on the line. I'm sorry. This person is not available. If"},"intents":{"segments":[{"text":"I'm sorry.","start_word":23,"end_word":24,"intents":[{"intent":"Stay on line","confidence_score":0.09821136}]},{"text":"This person is not available.","start_word":25,"end_word":29,"intents":[{"intent":"Record name and reason","confidence_score":0.045529008}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Ronald.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":-0.011831551790237428},{"text":"Thanks.","start_word":17,"end_word":17,"sentiment":"positive","sentiment_score":0.41969403624534607},{"text":"Please stay on the line.","start_word":18,"end_word":22,"sentiment":"neutral","sentiment_score":-0.10353680700063704},{"text":"I'm sorry. This person is not available. If","start_word":23,"end_word":30,"sentiment":"negative","sentiment_score":-0.5806924104690552}],"average":{"sentiment":"neutral","sentiment_score":-0.1633085428282272}}}}