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Ross? Yes. John here. Good.\n\nI'm returning your call. I've been in the meeting. Yeah. How can I help you? Are you there?\n\nHello? I can hear you now. You sent it to Zoey? Mhmm. Yeah.\n\nYou also haven't sent me the quote for the two units that I asked you to send me through. Okay. Okay. This is becoming increasingly difficult. Yeah.\n\nSo okay. So what we need to do is we need to find an alternative scanner. Do you have any suggestions that are are readily available that'll do the same function? And that way we can replace the whole lot. I think the other thing is so that's a very good choice.\n\nSir, can you look into that for me? Okay. I'll I'll need an alternative that's readily available. Okay. No worries.\n\nI'll do that. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.4399998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.014441907405853271},{"text":"Ross?","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.016123110428452492},{"text":"Yes.","start":6.96,"end":7.44,"sentiment":"neutral","sentiment_score":0.10611918568611144},{"text":"John here.","start":7.44,"end":8.18,"sentiment":"neutral","sentiment_score":0.10860290378332138},{"text":"Good.","start":9.28,"end":9.78,"sentiment":"positive","sentiment_score":0.5169347524642944}],"sentiment":"neutral","sentiment_score":0.1451374605918924,"num_words":6,"start":3.4399998,"end":9.78},{"sentences":[{"text":"I'm returning your call.","start":11.36,"end":12.32,"sentiment":"neutral","sentiment_score":0.3134003132581711},{"text":"I've been in the meeting.","start":12.32,"end":13.299999,"sentiment":"neutral","sentiment_score":0.1854243278503418},{"text":"Yeah.","start":20.654999,"end":20.975,"sentiment":"neutral","sentiment_score":0.17079663276672363},{"text":"How can I help you?","start":20.975,"end":22.195,"sentiment":"neutral","sentiment_score":0.19479524493217468},{"text":"Are you there?","start":28.32,"end":29.06,"sentiment":"neutral","sentiment_score":0.05672173574566841}],"sentiment":"neutral","sentiment_score":0.19420338649716642,"num_words":18,"start":11.36,"end":29.06},{"sentences":[{"text":"Hello?","start":31.52,"end":32.02,"sentiment":"neutral","sentiment_score":0.023664627224206924},{"text":"I can hear you now.","start":36.4,"end":37.54,"sentiment":"neutral","sentiment_score":0.04725272879004479},{"text":"You sent it to Zoey?","start":46.685,"end":47.985,"sentiment":"neutral","sentiment_score":0.005798009596765042},{"text":"Mhmm.","start":53.805,"end":54.305,"sentiment":"neutral","sentiment_score":-0.028192365542054176},{"text":"Yeah.","start":59.789997,"end":60.03,"sentiment":"neutral","sentiment_score":-0.050950102508068085}],"sentiment":"neutral","sentiment_score":0.01613660393139491,"num_words":13,"start":31.52,"end":60.03},{"sentences":[{"text":"You also haven't sent me the quote for the two units that I asked you to send me through.","start":60.03,"end":63.809998,"sentiment":"neutral","sentiment_score":-0.053293315203566304},{"text":"Okay.","start":80.104996,"end":80.425,"sentiment":"neutral","sentiment_score":-0.1030271053314209},{"text":"Okay.","start":80.425,"end":80.825,"sentiment":"neutral","sentiment_score":-0.13973090052604675},{"text":"This is becoming increasingly difficult.","start":80.825,"end":82.685,"sentiment":"neutral","sentiment_score":-0.31454223990440366},{"text":"Yeah.","start":91.34,"end":91.81999,"sentiment":"neutral","sentiment_score":-0.11352483928203584}],"sentiment":"neutral","sentiment_score":-0.10894692716775117,"num_words":27,"start":60.03,"end":91.81999},{"sentences":[{"text":"So okay.","start":91.81999,"end":94.85999,"sentiment":"neutral","sentiment_score":-0.13182230293750763},{"text":"So what we need to do is we need to find an alternative scanner.","start":94.85999,"end":98.159996,"sentiment":"neutral","sentiment_score":-0.06566929737372058},{"text":"Do you have any suggestions that are are readily available that'll do the same function?","start":99.585,"end":104.165,"sentiment":"neutral","sentiment_score":-0.019875576595465343},{"text":"And that way we can replace the whole lot.","start":105.505,"end":107.604996,"sentiment":"neutral","sentiment_score":-0.05692526284191343},{"text":"I think the other thing is so that's a very good choice.","start":111.745,"end":114.405,"sentiment":"neutral","sentiment_score":0.20939437299966812}],"sentiment":"neutral","sentiment_score":0.00998570562268679,"num_words":52,"start":91.81999,"end":114.405},{"sentences":[{"text":"Sir, can you look into that for me?","start":114.82,"end":116.6,"sentiment":"neutral","sentiment_score":-0.0016444902867078781},{"text":"Okay.","start":127.46,"end":127.96,"sentiment":"neutral","sentiment_score":0.049587611109018326},{"text":"I'll I'll need an alternative that's readily available.","start":128.465,"end":130.805,"sentiment":"neutral","sentiment_score":0.04595372220501304},{"text":"Okay.","start":136.305,"end":136.805,"sentiment":"neutral","sentiment_score":0.06551750004291534},{"text":"No worries.","start":144.08,"end":144.6,"sentiment":"neutral","sentiment_score":0.1101054772734642}],"sentiment":"neutral","sentiment_score":0.034489496052265166,"num_words":20,"start":114.82,"end":144.6},{"sentences":[{"text":"I'll do that.","start":144.6,"end":145.46,"sentiment":"neutral","sentiment_score":0.13870592415332794},{"text":"Thank you.","start":148.08,"end":148.82,"sentiment":"positive","sentiment_score":0.44682440161705017},{"text":"Bye.","start":150.96,"end":151.46,"sentiment":"neutral","sentiment_score":0.10862920433282852}],"sentiment":"neutral","sentiment_score":0.23639929667115211,"num_words":6,"start":144.6,"end":151.46}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hello. Ross?\n\nChannel 0: Yep. Hi,\n\nChannel 1: Yes. John here.\n\nChannel 0: John. How are you?\n\nChannel 1: Good. I'm returning your call. I've been in the meeting.\n\nChannel 0: Okay. Alright. No worries. Yes.\n\nChannel 1: Yeah. How can I help you? Are you there? Hello?\n\nChannel 0: Can you hear me? Hello?\n\nChannel 1: I can hear you now.\n\nChannel 0: Yep. John, actually, the reason I gave you a call was I sent over the RMA to Zoe.\n\nChannel 1: You sent it to Zoey?\n\nChannel 0: Yep. RMA for returning the product for investigation. You know?\n\nChannel 1: Mhmm.\n\nChannel 0: Yep. So I haven't received any reward, like so just checking in.\n\nChannel 1: Yeah. You also haven't sent me the quote for the two units that I asked you to send me through.\n\nChannel 0: Yeah. Actually, I wanted to inform you that's the reason I gave you a call. So the product has gone out of stock again. Yep.\n\nChannel 1: Okay. Okay. This is becoming increasingly difficult.\n\nChannel 0: Yeah. Right. And the thing is, it needs to be back order. Right? And the\n\nChannel 1: Yeah.\n\nChannel 0: back order\n\nChannel 1: So\n\nChannel 0: is taking time.\n\nChannel 1: okay. So what we need to do is we need to find an alternative scanner. Do you have\n\nChannel 0: Okay.\n\nChannel 1: any suggestions that are are readily available that'll do the same function? And that\n\nChannel 0: I\n\nChannel 1: way we\n\nChannel 0: need\n\nChannel 1: can\n\nChannel 0: to\n\nChannel 1: replace\n\nChannel 0: check\n\nChannel 1: the\n\nChannel 0: for\n\nChannel 1: whole\n\nChannel 0: that.\n\nChannel 1: lot.\n\nChannel 0: Okay.\n\nChannel 1: I\n\nChannel 0: Alright.\n\nChannel 1: think the other thing is so that's a very good choice.\n\nChannel 0: I\n\nChannel 1: Sir,\n\nChannel 0: need to\n\nChannel 1: can\n\nChannel 0: check\n\nChannel 1: you look\n\nChannel 0: it with\n\nChannel 1: into that\n\nChannel 0: the vendor\n\nChannel 1: for me?\n\nChannel 0: if they have any alternate. Yep. I no worries. I'll be I'll get in touch with Datalogic and see if there's any alternative for the following.\n\nChannel 1: Okay. I'll I'll need an alternative\n\nChannel 0: Alright.\n\nChannel 1: that's readily available.\n\nChannel 0: Okay. Alright.\n\nChannel 1: Okay.\n\nChannel 0: Yep. No worries, John. I got you. Also, ask Zoe to look at it and let me know.\n\nChannel 1: No worries. I'll do that.\n\nChannel 0: Okay. Thanks, mate.\n\nChannel 1: Thank you.\n\nChannel 0: Yep. Yes, ma'am.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.012022193521261215}],"sentiment":"neutral","sentiment_score":0.012022193521261215,"channel":0,"num_words":1,"start":1.8399999,"end":2.34},{"sentences":[{"text":"Hello.","start":3.4399998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.014441907405853271},{"text":"Ross?","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.016123110428452492}],"sentiment":"neutral","sentiment_score":0.015282508917152882,"channel":1,"num_words":2,"start":3.4399998,"end":6.5},{"sentences":[{"text":"Yep.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.03935393691062927},{"text":"Hi,","start":6.72,"end":7.22,"sentiment":"neutral","sentiment_score":0.09343121945858002}],"sentiment":"neutral","sentiment_score":0.06639257818460464,"channel":0,"num_words":2,"start":6.08,"end":7.22},{"sentences":[{"text":"Yes.","start":6.96,"end":7.44,"sentiment":"neutral","sentiment_score":0.10611918568611144},{"text":"John 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He informs Ross that the product has gone out of stock again and needs to be returned. Ross suggests finding an alternative scanner and asks John to have Zoe look into it and let him know. They agree to follow up with D 587ic and D Kiaic."},"intents":{"segments":[{"text":"I'm returning your call. I've been in the meeting. Okay.","start_word":13,"end_word":22,"intents":[{"intent":"Return call","confidence_score":0.8393891}]},{"text":"So I haven't received any reward, like so just checking in. Yeah.","start_word":82,"end_word":93,"intents":[{"intent":"Check in","confidence_score":0.012706651}]},{"text":"You also haven't sent me the quote for the two units that I asked you to send me through. Yeah.","start_word":94,"end_word":113,"intents":[{"intent":"Retrieve quote","confidence_score":0.0037071432}]},{"text":"So what we need to do is we need to find an alternative scanner. Do you have Okay.","start_word":168,"end_word":185,"intents":[{"intent":"Find alternative scanner","confidence_score":0.19539326}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Ross? Yep. Hi, Yes. John here. John. How are you?","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":0.08146564662456512},{"text":"Good.","start_word":12,"end_word":12,"sentiment":"positive","sentiment_score":0.5169347524642944},{"text":"I'm returning your call. I've been in the meeting. Okay. Alright. No worries. Yes. Yeah. How can I help you? Are you there? Hello? Can you hear me? Hello? I can hear you now. Yep. John, actually, the reason I gave you a call was I sent over the RMA to Zoe. You sent it to Zoey? Yep. RMA for returning the product for investigation. You know? Mhmm. Yep. So I haven't received any reward, like so just checking in. Yeah. You also haven't sent me the quote for the two units that I asked you to send me through. Yeah. Actually, I wanted to inform you that's the reason I gave you a call. So the product has gone out of stock again. Yep. Okay. Okay. This is becoming increasingly difficult. Yeah. Right. And the thing is, it needs to be back order. Right? And the Yeah. back order So is taking time. okay. So what we need to do is we need to find an alternative scanner. Do you have Okay. any suggestions that are are readily available that'll do the same function? And that I way we need can to replace check the for whole that. lot. Okay. I Alright. think the other thing is so that's a very good choice. I Sir, need to check can you it look with into the that vendor for me? if they have any alternate. Yep. I no worries. I'll be I'll get in touch with Datalogic and see if there's any alternative for the following. Okay. I'll I'll need an alternative Alright. that's readily available. Okay. Alright. Okay. Yep. No worries, John. I got you. Also, ask Zoe to look at it and let me know. No worries. I'll do that. Okay.","start_word":13,"end_word":305,"sentiment":"neutral","sentiment_score":0.0023578880354762077},{"text":"Thanks, mate. Thank you.","start_word":306,"end_word":309,"sentiment":"positive","sentiment_score":0.4216785132884979},{"text":"Yep. Yes, ma'am. Bye.","start_word":310,"end_word":313,"sentiment":"neutral","sentiment_score":0.16851815581321716}],"average":{"sentiment":"neutral","sentiment_score":0.019891392849948956}}}}