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and ask our friendly chatbot for fast responses.","start":31.33,"end":37.989998,"sentiment":"neutral","sentiment_score":0.12670531372229257},{"text":"To hear the options again, please press hash.","start":39.09,"end":41.83,"sentiment":"neutral","sentiment_score":0.048833250999450684}],"sentiment":"neutral","sentiment_score":0.09961937886217366,"channel":1,"num_words":23,"start":31.33,"end":41.83}]},"summary":{"result":"success","short":"The customer has called Syramay Wines and is given options to choose from for their inquiry. The speaker provides options for different inquiries including wedding and functions, Tuscan Terrace, accommodation, wine tasting and tour experiences, and club membership. They also provide information for other inquiries and offer to hear the options again via the company's website."},"intents":{"segments":[{"text":"To hear the options again, please press hash.","start_word":92,"end_word":99,"intents":[{"intent":"Direct callers efficiently","confidence_score":0.00738685}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Syramay Wines.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.6449255347251892},{"text":"For all Syramay inquiries, please choose from one of the following options. For wedding and functions, please press 1. For Tuscan Terrace, please press 2. For accommodation, please press 3. For wine tasting and tour experiences, please press Please 4. press 4. For cellar For door, cellular please door, press please 5. press 5. For club, For club zero please 8, press please 6. For all other For all inquiries, other please contact us via our website, ceromi.com, and ask our friendly chatbot for fast responses. To hear the options again, please press hash.","start_word":6,"end_word":99,"sentiment":"neutral","sentiment_score":0.0811622217297554}],"average":{"sentiment":"neutral","sentiment_score":0.12520623207092285}}}}