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Good morning. This is here at all accounts. How may I help you today? Mhmm.\n\nOh, sure. I would love to help you today. Let me just pull up your account here. May I have your full name, please? Oh, sure.\n\nThat would be fine. Mhmm. Thank you so much. And what is the name on the account? Okay.\n\nThank you. Oh, and I'm speaking to Amanullah Palaker? Okay. Thank you. Nice to have you on the line.\n\nLet me just go over to your account here. Just bear with me. Okay. September mhmm. Mhmm.\n\nYeah. I'm so sorry to hear about this confusion. I could see the one you're telling me, total payable, $65.97. Actually, this is an error on our end, and our back end is still trying to fix this because of the server restoration happened from the previous month. But you may kindly refer to the last page of your invoice, which is the correct and total payable amount is $77.96.\n\nThat's included the discounted amount. Yeah. I'm so sorry for the confusion. Anything else that I may help you? 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Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.20069634914398193},{"text":"Good morning.","start":0.71999997,"end":1.28,"sentiment":"positive","sentiment_score":0.386449933052063},{"text":"This is here at all accounts.","start":1.28,"end":2.56,"sentiment":"positive","sentiment_score":0.407193660736084},{"text":"How may I help you today?","start":2.56,"end":3.78,"sentiment":"positive","sentiment_score":0.4069302628437678},{"text":"Mhmm.","start":9.5199995,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.1186981201171875}],"sentiment":"positive","sentiment_score":0.35872760228812695,"num_words":16,"start":0.39999998,"end":10.0199995},{"sentences":[{"text":"Oh, sure.","start":15.245,"end":15.565,"sentiment":"neutral","sentiment_score":0.07798471301794052},{"text":"I would love to help you today.","start":15.565,"end":17.165,"sentiment":"positive","sentiment_score":0.402850227696555},{"text":"Let 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you may kindly refer to the last page of your invoice, which is the correct and total payable amount is $77.96.","start":100.28,"end":110.385,"sentiment":"neutral","sentiment_score":-0.02520554940300909}],"sentiment":"neutral","sentiment_score":-0.12455518289602228,"num_words":70,"start":79.545,"end":110.385},{"sentences":[{"text":"That's included the discounted amount.","start":110.685,"end":113.105,"sentiment":"neutral","sentiment_score":-0.011201969813555479},{"text":"Yeah.","start":115.729996,"end":116.13,"sentiment":"neutral","sentiment_score":0.07327954471111298},{"text":"I'm so sorry for the confusion.","start":116.13,"end":117.83,"sentiment":"neutral","sentiment_score":-0.09512192321320374},{"text":"Anything else that I may help 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I received an invoice today for making the payment for my account. I'm a bit confused. Can you please check with my mobile store number? Do you want to give the number or account number? Okay. The invoice number is 20260 1003913. Adore t. Yes. Yeah. Because in the email, it's saying 7796. In in in what is it is showing the total payable $65.97. So I'm just confused. Okay. Okay. Thank you very much. All good. Thank you. 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I received an invoice today for making the payment for my account. I'm a bit confused. Can you please check with my mobile store number? Do you want to give the number or account number?\n\nOkay. The invoice number is 20260 1003913. Adore t. Yes. Yeah.\n\nBecause in the email, it's saying 7796. In in in what is it is showing the total payable $65.97. So I'm just confused. Okay. Okay.\n\nThank you very much. All good. Thank you. I appreciate that.","paragraphs":[{"sentences":[{"text":"Yes.","start":4.72,"end":5.12,"sentiment":"neutral","sentiment_score":0.054815057665109634},{"text":"I received an invoice today for making the payment for my account.","start":5.12,"end":8.9,"sentiment":"neutral","sentiment_score":-0.03450392403950294},{"text":"I'm a bit confused.","start":10.8,"end":11.679999,"sentiment":"neutral","sentiment_score":-0.31472861021757126},{"text":"Can you please check with my mobile store number?","start":11.679999,"end":14.42,"sentiment":"neutral","sentiment_score":-0.10952816655238469},{"text":"Do you want to give the number or account number?","start":23.055,"end":26.275,"sentiment":"neutral","sentiment_score":0.014004359394311905}],"sentiment":"neutral","sentiment_score":-0.06844045490854317,"num_words":36,"start":4.72,"end":26.275},{"sentences":[{"text":"Okay.","start":32.23,"end":32.55,"sentiment":"neutral","sentiment_score":0.037575624883174896},{"text":"The invoice number is 20260 1003913.","start":32.55,"end":42.17,"sentiment":"neutral","sentiment_score":0.026337014511227608},{"text":"Adore t.","start":47.325,"end":48.145,"sentiment":"neutral","sentiment_score":0.06290106661617756},{"text":"Yes.","start":54.684998,"end":55.184998,"sentiment":"neutral","sentiment_score":0.05620582774281502},{"text":"Yeah.","start":68.03,"end":68.35,"sentiment":"neutral","sentiment_score":-0.011536658741533756}],"sentiment":"neutral","sentiment_score":0.03327900128947063,"num_words":11,"start":32.23,"end":68.35},{"sentences":[{"text":"Because in the email, it's saying 7796.","start":68.35,"end":71.73,"sentiment":"neutral","sentiment_score":-0.06486087611743382},{"text":"In in in what is it is showing the total payable $65.97.","start":72.125,"end":77.245,"sentiment":"neutral","sentiment_score":-0.0664505809545517},{"text":"So I'm just confused.","start":77.245,"end":78.385,"sentiment":"neutral","sentiment_score":-0.16965381801128387},{"text":"Okay.","start":113.689995,"end":114.009995,"sentiment":"neutral","sentiment_score":0.03939930349588394},{"text":"Okay.","start":114.009995,"end":114.329994,"sentiment":"neutral","sentiment_score":0.08159308135509491}],"sentiment":"neutral","sentiment_score":-0.07236223965883255,"num_words":25,"start":68.35,"end":114.329994},{"sentences":[{"text":"Thank you very much.","start":115.049995,"end":116.11,"sentiment":"neutral","sentiment_score":0.2870880216360092},{"text":"All good.","start":120.09,"end":120.57,"sentiment":"neutral","sentiment_score":0.2719431668519974},{"text":"Thank you.","start":120.57,"end":120.96999,"sentiment":"positive","sentiment_score":0.40717440843582153},{"text":"I appreciate that.","start":120.96999,"end":122.03,"sentiment":"positive","sentiment_score":0.4617803692817688}],"sentiment":"positive","sentiment_score":0.3538116677240892,"num_words":11,"start":115.049995,"end":122.03}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good morning. This is here at all accounts. How may I help you today?\n\nChannel 1: Yes. I received an invoice today for making the payment for my account.\n\nChannel 0: Mhmm.\n\nChannel 1: I'm a bit confused. Can you please check with my mobile store number?\n\nChannel 0: Oh, sure. I would love to help you today. Let me just pull up your account here. May I have your full name, please?\n\nChannel 1: Do you want to give the number or account number?\n\nChannel 0: Oh, sure. That would be fine.\n\nChannel 1: Okay. The invoice number is 20260\n\nChannel 0: Mhmm.\n\nChannel 1: 1003913.\n\nChannel 0: Thank you so much. And what is the name on the account?\n\nChannel 1: Adore t.\n\nChannel 0: Okay. Thank you. Oh, and I'm speaking to Amanullah Palaker?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Thank you. Nice to have you on the line. Let me just go over to your account here. Just bear with me.\n\nOkay. September\n\nChannel 1: Yeah. Because in the email, it's saying 7796. In in\n\nChannel 0: mhmm.\n\nChannel 1: in what is it is showing the total payable $65.97. So I'm just confused.\n\nChannel 0: Mhmm. Yeah. I'm so sorry to hear about this confusion. I could see the one you're telling me, total payable, $65.97. Actually, this is an error on our end, and our back end is still trying to fix this because of the server restoration happened from the previous month.\n\nBut you may kindly refer to the last page of your invoice, which is the correct and total payable amount is $77.96. That's included the discounted amount.\n\nChannel 1: Okay. Okay. Thank you very much.\n\nChannel 0: Yeah. I'm so sorry for the confusion. Anything else that I may help you?\n\nChannel 1: All good. Thank you. I appreciate that.\n\nChannel 0: Okay. Perfect. Please be safe always. Have a great day. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.20069634914398193},{"text":"Good morning.","start":0.71999997,"end":1.28,"sentiment":"positive","sentiment_score":0.386449933052063},{"text":"This is here at all accounts.","start":1.28,"end":2.56,"sentiment":"positive","sentiment_score":0.407193660736084},{"text":"How may I help you today?","start":2.56,"end":3.78,"sentiment":"positive","sentiment_score":0.4069302628437678}],"sentiment":"positive","sentiment_score":0.39055598378181455,"channel":0,"num_words":15,"start":0.39999998,"end":3.78},{"sentences":[{"text":"Yes.","start":4.72,"end":5.12,"sentiment":"neutral","sentiment_score":0.054815057665109634},{"text":"I received an invoice today for making the payment for my account.","start":5.12,"end":8.9,"sentiment":"neutral","sentiment_score":-0.03450392403950294}],"sentiment":"neutral","sentiment_score":-0.027633233139148124,"channel":1,"num_words":13,"start":4.72,"end":8.9},{"sentences":[{"text":"Mhmm.","start":9.5199995,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.1186981201171875}],"sentiment":"neutral","sentiment_score":-0.1186981201171875,"channel":0,"num_words":1,"start":9.5199995,"end":10.0199995},{"sentences":[{"text":"I'm a bit confused.","start":10.8,"end":11.679999,"sentiment":"neutral","sentiment_score":-0.31472861021757126},{"text":"Can you please check with my mobile store number?","start":11.679999,"end":14.42,"sentiment":"neutral","sentiment_score":-0.10952816655238469}],"sentiment":"neutral","sentiment_score":-0.17266676460321134,"channel":1,"num_words":13,"start":10.8,"end":14.42},{"sentences":[{"text":"Oh, sure.","start":15.245,"end":15.565,"sentiment":"neutral","sentiment_score":0.07798471301794052},{"text":"I would love to help you today.","start":15.565,"end":17.165,"sentiment":"positive","sentiment_score":0.402850227696555},{"text":"Let me just pull up your account here.","start":17.165,"end":19.565,"sentiment":"neutral","sentiment_score":0.16776101477444172},{"text":"May I have your full name, please?","start":19.565,"end":21.665,"sentiment":"neutral","sentiment_score":0.09432072405304227}],"sentiment":"neutral","sentiment_score":0.20742725860327482,"channel":0,"num_words":24,"start":15.245,"end":21.665},{"sentences":[{"text":"Do you want to give the number or account number?","start":23.055,"end":26.275,"sentiment":"neutral","sentiment_score":0.014004359394311905}],"sentiment":"neutral","sentiment_score":0.014004359394311905,"channel":1,"num_words":10,"start":23.055,"end":26.275},{"sentences":[{"text":"Oh, sure.","start":27.005001,"end":27.645,"sentiment":"neutral","sentiment_score":0.044945042580366135},{"text":"That would be fine.","start":27.645,"end":28.945,"sentiment":"neutral","sentiment_score":0.10343987308442593}],"sentiment":"neutral","sentiment_score":0.08394159624973933,"channel":0,"num_words":6,"start":27.005001,"end":28.945},{"sentences":[{"text":"Okay.","start":32.23,"end":32.55,"sentiment":"neutral","sentiment_score":0.037575624883174896},{"text":"The invoice number is 20260","start":32.55,"end":35.77,"sentiment":"neutral","sentiment_score":0.025955305993556978}],"sentiment":"neutral","sentiment_score":0.027892025808493297,"channel":1,"num_words":6,"start":32.23,"end":35.77},{"sentences":[{"text":"Mhmm.","start":36.489998,"end":36.989998,"sentiment":"neutral","sentiment_score":0.02251015231013298}],"sentiment":"neutral","sentiment_score":0.02251015231013298,"channel":0,"num_words":1,"start":36.489998,"end":36.989998},{"sentences":[{"text":"1003913.","start":37.83,"end":42.17,"sentiment":"neutral","sentiment_score":0.028245557099580765}],"sentiment":"neutral","sentiment_score":0.028245557099580765,"channel":1,"num_words":1,"start":37.83,"end":42.17},{"sentences":[{"text":"Thank you so much.","start":42.785004,"end":43.905003,"sentiment":"positive","sentiment_score":0.4350914880633354},{"text":"And what is the name on the account?","start":43.905003,"end":45.845,"sentiment":"neutral","sentiment_score":0.11330410465598106}],"sentiment":"neutral","sentiment_score":0.22056656579176584,"channel":0,"num_words":12,"start":42.785004,"end":45.845},{"sentences":[{"text":"Adore t.","start":47.325,"end":48.145,"sentiment":"neutral","sentiment_score":0.06290106661617756}],"sentiment":"neutral","sentiment_score":0.06290106661617756,"channel":1,"num_words":2,"start":47.325,"end":48.145},{"sentences":[{"text":"Okay.","start":49.265003,"end":49.745003,"sentiment":"neutral","sentiment_score":0.12622153759002686},{"text":"Thank you.","start":49.745003,"end":50.225002,"sentiment":"neutral","sentiment_score":0.2620423883199692},{"text":"Oh, and I'm speaking to Amanullah Palaker?","start":50.225002,"end":54.005,"sentiment":"neutral","sentiment_score":0.03936144922460828}],"sentiment":"neutral","sentiment_score":0.09258364588022232,"channel":0,"num_words":10,"start":49.265003,"end":54.005},{"sentences":[{"text":"Yes.","start":54.684998,"end":55.184998,"sentiment":"neutral","sentiment_score":0.05620582774281502}],"sentiment":"neutral","sentiment_score":0.05620582774281502,"channel":1,"num_words":1,"start":54.684998,"end":55.184998},{"sentences":[{"text":"Okay.","start":55.665,"end":56.065002,"sentiment":"neutral","sentiment_score":0.10723234713077544},{"text":"Thank you.","start":56.065002,"end":56.545002,"sentiment":"neutral","sentiment_score":0.29320313036441803},{"text":"Nice to have you on the line.","start":56.545002,"end":57.905003,"sentiment":"positive","sentiment_score":0.5021182085786547},{"text":"Let me just go over to your account here.","start":57.905003,"end":60.33,"sentiment":"neutral","sentiment_score":0.21357088287671408},{"text":"Just bear with me.","start":60.33,"end":61.47,"sentiment":"neutral","sentiment_score":0.13584349304437637}],"sentiment":"neutral","sentiment_score":0.29017295591209247,"channel":0,"num_words":23,"start":55.665,"end":61.47},{"sentences":[{"text":"Okay.","start":63.77,"end":64.270004,"sentiment":"neutral","sentiment_score":0.013141563162207603},{"text":"September","start":64.65,"end":65.15,"sentiment":"neutral","sentiment_score":0.004291236400604248}],"sentiment":"neutral","sentiment_score":0.008716399781405926,"channel":0,"num_words":2,"start":63.77,"end":65.15},{"sentences":[{"text":"Yeah.","start":68.03,"end":68.35,"sentiment":"neutral","sentiment_score":-0.011536658741533756},{"text":"Because in the email, it's saying 7796.","start":68.35,"end":71.73,"sentiment":"neutral","sentiment_score":-0.06486087611743382},{"text":"In in","start":72.125,"end":72.705,"sentiment":"neutral","sentiment_score":-0.07318516075611115}],"sentiment":"neutral","sentiment_score":-0.06119331130757928,"channel":1,"num_words":10,"start":68.03,"end":72.705},{"sentences":[{"text":"mhmm.","start":72.25,"end":72.75,"sentiment":"neutral","sentiment_score":-0.04278143122792244}],"sentiment":"neutral","sentiment_score":-0.04278143122792244,"channel":0,"num_words":1,"start":72.25,"end":72.75},{"sentences":[{"text":"in what is it is showing the total payable $65.97.","start":72.765,"end":77.245,"sentiment":"neutral","sentiment_score":-0.06510366499423981},{"text":"So I'm just confused.","start":77.245,"end":78.385,"sentiment":"neutral","sentiment_score":-0.16965381801128387}],"sentiment":"neutral","sentiment_score":-0.09497513728482383,"channel":1,"num_words":14,"start":72.765,"end":78.385},{"sentences":[{"text":"Mhmm.","start":78.985,"end":79.485,"sentiment":"neutral","sentiment_score":-0.03233139216899872},{"text":"Yeah.","start":79.545,"end":79.865,"sentiment":"neutral","sentiment_score":-0.04115762934088707},{"text":"I'm so sorry to hear about this confusion.","start":79.865,"end":82.125,"sentiment":"neutral","sentiment_score":-0.21657182648777962},{"text":"I could see the one you're telling me, total payable, $65.97.","start":82.265,"end":87.545,"sentiment":"neutral","sentiment_score":-0.08246950195594267},{"text":"Actually, this is an error on our end, and our back end is still trying to fix this because of the server restoration happened from the previous month.","start":87.545,"end":100.06,"sentiment":"neutral","sentiment_score":-0.1958372840391738}],"sentiment":"neutral","sentiment_score":-0.16727902261274202,"channel":0,"num_words":49,"start":78.985,"end":100.06},{"sentences":[{"text":"But you may kindly refer to the last page of your invoice, which is the correct and total payable amount is $77.96.","start":100.28,"end":110.385,"sentiment":"neutral","sentiment_score":-0.02520554940300909},{"text":"That's included the discounted amount.","start":110.685,"end":113.105,"sentiment":"neutral","sentiment_score":-0.011201969813555479}],"sentiment":"neutral","sentiment_score":-0.022612293923480645,"channel":0,"num_words":27,"start":100.28,"end":113.105},{"sentences":[{"text":"Okay.","start":113.689995,"end":114.009995,"sentiment":"neutral","sentiment_score":0.03939930349588394},{"text":"Okay.","start":114.009995,"end":114.329994,"sentiment":"neutral","sentiment_score":0.08159308135509491},{"text":"Thank you very much.","start":115.049995,"end":116.11,"sentiment":"neutral","sentiment_score":0.2870880216360092}],"sentiment":"neutral","sentiment_score":0.2115574118991693,"channel":1,"num_words":6,"start":113.689995,"end":116.11},{"sentences":[{"text":"Yeah.","start":115.729996,"end":116.13,"sentiment":"neutral","sentiment_score":0.07327954471111298},{"text":"I'm so sorry for the confusion.","start":116.13,"end":117.83,"sentiment":"neutral","sentiment_score":-0.09512192321320374},{"text":"Anything else that I may help you?","start":118.13,"end":120.15,"sentiment":"neutral","sentiment_score":0.07586531181420599}],"sentiment":"neutral","sentiment_score":0.002400370580809456,"channel":0,"num_words":14,"start":115.729996,"end":120.15},{"sentences":[{"text":"All good.","start":120.09,"end":120.57,"sentiment":"neutral","sentiment_score":0.2719431668519974},{"text":"Thank you.","start":120.57,"end":120.96999,"sentiment":"positive","sentiment_score":0.40717440843582153},{"text":"I appreciate that.","start":120.96999,"end":122.03,"sentiment":"positive","sentiment_score":0.4617803692817688}],"sentiment":"positive","sentiment_score":0.39193946548870634,"channel":1,"num_words":7,"start":120.09,"end":122.03},{"sentences":[{"text":"Okay.","start":121.57,"end":121.97,"sentiment":"neutral","sentiment_score":0.3132696747779846},{"text":"Perfect.","start":121.97,"end":122.47,"sentiment":"positive","sentiment_score":0.4872935116291046},{"text":"Please be safe always.","start":122.53,"end":123.649994,"sentiment":"positive","sentiment_score":0.4426746740937233},{"text":"Have a great day.","start":123.649994,"end":124.689995,"sentiment":"positive","sentiment_score":0.5641374886035919},{"text":"Bye bye.","start":124.689995,"end":125.43,"sentiment":"neutral","sentiment_score":0.21397839486598969}],"sentiment":"positive","sentiment_score":0.4379807189106941,"channel":0,"num_words":12,"start":121.57,"end":125.43}]},"summary":{"result":"success","short":"The customer called about an invoice and the agent asked for their account number and name. The customer was confused about the total payable amount and the agent apologized for the error and informed the customer that the back end is still working to fix the issue. The agent also advised the customer to refer to the last page of their invoice for the correct amount."},"intents":{"segments":[{"text":"I received an invoice today for making the payment for my account. Mhmm.","start_word":16,"end_word":28,"intents":[{"intent":"Help with payment","confidence_score":0.016115405}]},{"text":"I would love to help you today. Let me just pull up your account here. May I have your full name, please? Do you want to give the number or account number? Oh, sure.","start_word":44,"end_word":77,"intents":[{"intent":"Obtain account information","confidence_score":0.003855178}]},{"text":"Actually, this is an error on our end, and our back end is still trying to fix this because of the server restoration happened from the previous month. But you may kindly refer to the last page of your invoice, which is the correct and total payable amount is $77.96. That's included the discounted amount. Okay.","start_word":186,"end_word":241,"intents":[{"intent":"Fix server restoration issue","confidence_score":0.058772866}]},{"text":"I'm so sorry for the confusion. Anything else that I may help you? All good.","start_word":248,"end_word":262,"intents":[{"intent":"Apologize for confusion","confidence_score":0.36254317}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.20069634914398193},{"text":"Good morning. This is here at all accounts. How may I help you today?","start_word":1,"end_word":14,"sentiment":"positive","sentiment_score":0.40010231733322144},{"text":"Yes. I received an invoice today for making the payment for my account. Mhmm. I'm a bit confused. Can you please check with my mobile store number? Oh, sure.","start_word":15,"end_word":43,"sentiment":"neutral","sentiment_score":-0.09748270362615584},{"text":"I would love to help you today.","start_word":44,"end_word":50,"sentiment":"positive","sentiment_score":0.4130434989929199},{"text":"Let me just pull up your account here. May I have your full name, please? Do you want to give the number or account number? Oh, sure. That would be fine. Okay. The invoice number is 20260 Mhmm. 1003913.","start_word":51,"end_word":89,"sentiment":"neutral","sentiment_score":0.06822896748781204},{"text":"Thank you so much.","start_word":90,"end_word":93,"sentiment":"positive","sentiment_score":0.43128833174705505},{"text":"And what is the name on the account? Adore t. Okay. Thank you. Oh, and I'm speaking to Amanullah Palaker? Yes. Okay. Thank you.","start_word":94,"end_word":117,"sentiment":"neutral","sentiment_score":0.10073342174291612},{"text":"Nice to have you on the line.","start_word":118,"end_word":124,"sentiment":"positive","sentiment_score":0.5076320171356201},{"text":"Let me just go over to your account here. Just bear with me. Okay. September Yeah. Because in the email, it's saying 7796. In in mhmm. in what is it is showing the total payable $65.97. So I'm just confused. Mhmm. Yeah. I'm so sorry to hear about this confusion. I could see the one you're telling me, total payable, $65.97. Actually, this is an error on our end, and our back end is still trying to fix this because of the server restoration happened from the previous month. But you may kindly refer to the last page of your invoice, which is the correct and total payable amount is $77.96. That's included the discounted amount. Okay. Okay. Thank you very much. Yeah. I'm so sorry for the confusion. Anything else that I may help you? All good.","start_word":125,"end_word":262,"sentiment":"neutral","sentiment_score":-0.04344020038843155},{"text":"Thank you. I appreciate that.","start_word":263,"end_word":267,"sentiment":"positive","sentiment_score":0.4348739981651306},{"text":"Okay.","start_word":268,"end_word":268,"sentiment":"neutral","sentiment_score":0.3132696747779846},{"text":"Perfect. Please be safe always. Have a great day.","start_word":269,"end_word":277,"sentiment":"positive","sentiment_score":0.5086957216262817},{"text":"Bye bye.","start_word":278,"end_word":279,"sentiment":"neutral","sentiment_score":0.24424700438976288}],"average":{"sentiment":"neutral","sentiment_score":0.05996247871437264}}}}