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How may I help you today? Oh oh, sure. I could go ahead and definitely help you to set up your direct debit. I'll just need to are you going to use your bank account or your card? Okay. Credit card. And if I may ask, I'm showing here that you processed the payment earlier. Have you used the same card? Alright. And would you be able to save your card details during the process? Yeah. Because it if it's was saved by next month, it should be processed automatically. But if you did not save it, I can go ahead and help you to set up the direct debit on my end. Alright. So mhmm. Surely. Let me just put in here some details. And how does your exact name as it appears on the card that you will be using? Okay. Perfect. Okay. Thank you. And your card number, please? Thank you. 4564680123756776. Okay. Just give me a minute, sir, to Camille. I'll just load the details where we can enter your card details at the same time. The terms and agreement will also sent to your email address. Okay? That way, you could finish while I have you on the line. Thank you so much. One moment. Thank you so much for patiently waiting, Camille. And how about your card expiration date? 10/29. Okay. Thank you. Then the security code, please? 691. Okay. Thank you. So, Camille, once this direct debit request has been approved on the system, you will be receiving the copy of the direct debit request agreement for your reference. It will be uploaded to your account online and also be sent to your email address we have on record. You're still using the same one. Right? The camille.mascarrenas@hotmail.com? Okay. Got it. So, yeah, just wait for the confirmation once you got the direct debit request agreement. It means to say it was successfully approved and set up to your account. And then afterwards, moving forward, it will be processed automatically by direct debit. Alright. You're welcome, Camilla. And thank you so much as well for your call and for your payment today. Anything else that I may help? Alright. Wonderful. It's my pleasure, and thank you for calling. Be safe, and have a good one. Bye bye. Thank you. 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Good afternoon. This is Airtel accounts. Am I speaking to Camille? Yeah.\n\nI'm sorry. I'm good. Thank you for asking. Sorry, Camille. We missed your call and reason why I tried to call you back.\n\nHow may I help you today? Oh oh, sure. I could go ahead and definitely help you to set up your direct debit. I'll just need to are you going to use your bank account or your card? Okay.\n\nCredit card. And if I may ask, I'm showing here that you processed the payment earlier. Have you used the same card? Alright. And would you be able to save your card details during the process?\n\nYeah. Because it if it's was saved by next month, it should be processed automatically. But if you did not save it, I can go ahead and help you to set up the direct debit on my end. Alright. So mhmm.\n\nSurely. Let me just put in here some details. And how does your exact name as it appears on the card that you will be using? Okay. Perfect.\n\nOkay. Thank you. And your card number, please? Thank you. 4564680123756776.\n\nOkay. Just give me a minute, sir, to Camille. I'll just load the details where we can enter your card details at the same time. The terms and agreement will also sent to your email address. Okay?\n\nThat way, you could finish while I have you on the line. Thank you so much. One moment. Thank you so much for patiently waiting, Camille. And how about your card expiration date?\n\n10/29. Okay. Thank you. Then the security code, please? 691.\n\nOkay. Thank you. So, Camille, once this direct debit request has been approved on the system, you will be receiving the copy of the direct debit request agreement for your reference. It will be uploaded to your account online and also be sent to your email address we have on record. You're still using the same one.\n\nRight? The camille.mascarrenas@hotmail.com? Okay. Got it. So, yeah, just wait for the confirmation once you got the direct debit request agreement.\n\nIt means to say it was successfully approved and set up to your account. And then afterwards, moving forward, it will be processed automatically by direct debit. Alright. You're welcome, Camilla. And thank you so much as well for your call and for your payment today.\n\nAnything else that I may help? Alright. Wonderful. It's my pleasure, and thank you for calling. Be safe, and have a good one.\n\nBye bye. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.1391867697238922},{"text":"Good afternoon.","start":0.88,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.2706046476960182},{"text":"This is Airtel accounts.","start":1.8399999,"end":3.28,"sentiment":"neutral","sentiment_score":0.1630016230046749},{"text":"Am I speaking to Camille?","start":3.28,"end":4.58,"sentiment":"neutral","sentiment_score":0.09073674529790879},{"text":"Yeah.","start":6.16,"end":6.48,"sentiment":"neutral","sentiment_score":0.07255007326602936}],"sentiment":"neutral","sentiment_score":0.14297202745309243,"num_words":13,"start":0.56,"end":6.48},{"sentences":[{"text":"I'm sorry.","start":6.48,"end":7.22,"sentiment":"neutral","sentiment_score":-0.033815508242696524},{"text":"I'm good.","start":7.44,"end":8.08,"sentiment":"positive","sentiment_score":0.36687302589416504},{"text":"Thank you for 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Hi. How are you? Yeah. Thank you for calling me back. Could I please set up a direct debit for my Internet payments, please? Like, for my bills? A credit card. Yes. Yes. So I used the same card for that. Yeah. So I think I have saved it online. I think I did save it online. Think it is there. That would be great. Thank you. Yeah. Because I always forget. So I always say myself, I'll pay it, but less less decisions. So I think it's it's better if I just set up a direct debit. Yep. It's Camille. Well, it says c Mascarena, but just put my name Camille, c a m I, l l, e. Yep. 4564680123756776. Yes. Perfect. Thank you. Okay. Mhmm. Yes. Yep. It's 10/29. Yep. It's 691. Yeah. Yes. Alright. Thank you. No. That's okay. Thank you. You too. Thank you. 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Hi. How are you? Yeah. Thank you for calling me back.\n\nCould I please set up a direct debit for my Internet payments, please? Like, for my bills? A credit card. Yes. Yes.\n\nSo I used the same card for that. Yeah. So I think I have saved it online. I think I did save it online. Think it is there.\n\nThat would be great. Thank you. Yeah. Because I always forget. So I always say myself, I'll pay it, but less less decisions.\n\nSo I think it's it's better if I just set up a direct debit. Yep. It's Camille. Well, it says c Mascarena, but just put my name Camille, c a m I, l l, e. Yep.\n\n4564680123756776. Yes. Perfect. Thank you. Okay.\n\nMhmm. Yes. Yep. It's 10/29. Yep.\n\nIt's 691. Yeah. Yes. Alright. Thank you.\n\nNo. That's okay. Thank you. You too. 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Good afternoon. This is Airtel accounts. Am I speaking to Camille?\n\nChannel 1: Yes. Hi.\n\nChannel 0: Yeah.\n\nChannel 1: How\n\nChannel 0: I'm\n\nChannel 1: are\n\nChannel 0: sorry.\n\nChannel 1: you?\n\nChannel 0: I'm good. Thank you for asking. Sorry, Camille. We missed your call and reason why I tried to call you back. How may I help you today?\n\nChannel 1: Yeah. Thank you for calling me back. Could I please set up a direct debit for my Internet payments, please? Like, for my bills?\n\nChannel 0: Oh oh, sure. I could go ahead and definitely help you to set up your direct debit. I'll just need to are you going to use your bank account or your card?\n\nChannel 1: A credit card.\n\nChannel 0: Okay. Credit card. And if I may ask, I'm showing here that you processed the payment earlier.\n\nChannel 1: Yes.\n\nChannel 0: Have you used the same card?\n\nChannel 1: Yes. So I used the same card\n\nChannel 0: Alright.\n\nChannel 1: for that.\n\nChannel 0: And would you be able to save your card details during the process?\n\nChannel 1: Yeah. So I think I have saved it online. I think I did save it online. Think it is\n\nChannel 0: Yeah. Because it if it's was saved by next month, it should be processed automatically. But if you did not save it, I can go ahead\n\nChannel 1: there.\n\nChannel 0: and help you to set up the direct debit on my end.\n\nChannel 1: That would be great. Thank you.\n\nChannel 0: Alright.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: Because I always forget. So I\n\nChannel 0: mhmm.\n\nChannel 1: always say myself, I'll pay it, but less less decisions. So I think it's it's better if I just set up\n\nChannel 0: Surely. Let me just\n\nChannel 1: a\n\nChannel 0: put in here some details.\n\nChannel 1: direct\n\nChannel 0: And how does your exact name\n\nChannel 1: debit.\n\nChannel 0: as it appears on the card that you will be using?\n\nChannel 1: Yep. It's Camille. Well, it says c Mascarena,\n\nChannel 0: Okay. Perfect.\n\nChannel 1: but just put my name Camille, c a m I, l l, e.\n\nChannel 0: Okay. Thank you. And your card number, please?\n\nChannel 1: Yep. 4564680123756776.\n\nChannel 0: Thank you. 4564680123756776.\n\nChannel 1: Yes. Perfect. Thank\n\nChannel 0: Okay.\n\nChannel 1: you.\n\nChannel 0: Just give me a minute, sir, to Camille. I'll just load the details where we can enter your card details at the same time. The terms and agreement will also sent to your email address. Okay?\n\nChannel 1: Okay.\n\nChannel 0: That way, you could finish while I have you on the line. Thank you so much. One\n\nChannel 1: Mhmm.\n\nChannel 0: moment. Thank you so much for patiently waiting, Camille. And how\n\nChannel 1: Yes.\n\nChannel 0: about your card expiration date?\n\nChannel 1: Yep. It's 10/29.\n\nChannel 0: 10/29. Okay. Thank you. Then the security code, please?\n\nChannel 1: Yep. It's 691.\n\nChannel 0: 691. Okay. Thank\n\nChannel 1: Yeah.\n\nChannel 0: you. So, Camille, once this direct debit request has been approved on the system, you will be receiving the copy of the direct debit request agreement for your reference. It will be uploaded to your account online and also be sent to your email address we have on record. You're still using the same one. Right?\n\nThe camille.mascarrenas@hotmail.com?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Got it. So, yeah, just wait for the confirmation once you got the direct debit request agreement. It means to say it was successfully approved and set up to your account. And then afterwards, moving forward, it will be processed automatically by direct debit.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Alright. You're welcome, Camilla. And thank you so much as well for your call and for your payment today. Anything else that I may help?\n\nChannel 1: No. That's okay. Thank you.\n\nChannel 0: Alright. Wonderful. It's my pleasure, and thank you for calling. Be safe, and have a good one. Bye bye.\n\nChannel 1: You too. Thank you. Bye.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.1391867697238922},{"text":"Good afternoon.","start":0.88,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.2706046476960182},{"text":"This is Airtel accounts.","start":1.8399999,"end":3.28,"sentiment":"neutral","sentiment_score":0.1630016230046749},{"text":"Am I speaking to 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it appears on the card that you will be using?","start":109.174995,"end":111.755,"sentiment":"neutral","sentiment_score":0.027222935618324715}],"sentiment":"neutral","sentiment_score":0.027222935618324715,"channel":0,"num_words":11,"start":109.174995,"end":111.755},{"sentences":[{"text":"Yep.","start":112.185,"end":112.585,"sentiment":"neutral","sentiment_score":0.03515265882015228},{"text":"It's Camille.","start":112.585,"end":113.485,"sentiment":"neutral","sentiment_score":0.02563879545778036},{"text":"Well, it says c 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you.","start":144.21,"end":145.03,"sentiment":"neutral","sentiment_score":0.20836655795574188},{"text":"4564680123756776.","start":145.09,"end":151.59,"sentiment":"neutral","sentiment_score":0.07244036346673965}],"sentiment":"neutral","sentiment_score":0.1630578264594078,"channel":0,"num_words":3,"start":144.21,"end":151.59},{"sentences":[{"text":"Yes.","start":151.96,"end":152.46,"sentiment":"neutral","sentiment_score":0.21531325578689575},{"text":"Perfect.","start":152.52,"end":153.0,"sentiment":"positive","sentiment_score":0.5436410903930664},{"text":"Thank","start":153.0,"end":153.32,"sentiment":"positive","sentiment_score":0.5210810303688049}],"sentiment":"positive","sentiment_score":0.42667845884958905,"channel":1,"num_words":3,"start":151.96,"end":153.32},{"sentences":[{"text":"Okay.","start":153.25,"end":153.75,"sentiment":"positive","sentiment_score":0.4503368735313415}],"sentiment":"positive","sentiment_score":0.4503368735313415,"channel":0,"num_words":1,"start":153.25,"end":153.75},{"sentences":[{"text":"you.","start":153.32,"end":153.82,"sentiment":"positive","sentiment_score":0.4082658588886261}],"sentiment":"positive","sentiment_score":0.4082658588886261,"channel":1,"num_words":1,"start":153.32,"end":153.82},{"sentences":[{"text":"Just give me a minute, sir, to Camille.","start":154.37,"end":156.13,"sentiment":"neutral","sentiment_score":0.23813270218670368},{"text":"I'll just load the details where we can enter your card details at the same time.","start":156.13,"end":161.89499,"sentiment":"neutral","sentiment_score":0.1615792098455131},{"text":"The terms and agreement will also sent to your email address.","start":162.515,"end":166.515,"sentiment":"neutral","sentiment_score":0.12304815311323512},{"text":"Okay?","start":166.515,"end":167.015,"sentiment":"neutral","sentiment_score":0.1066698357462883}],"sentiment":"neutral","sentiment_score":0.16529245819482538,"channel":0,"num_words":36,"start":154.37,"end":167.015},{"sentences":[{"text":"Okay.","start":167.465,"end":167.965,"sentiment":"neutral","sentiment_score":0.13112512230873108}],"sentiment":"neutral","sentiment_score":0.13112512230873108,"channel":1,"num_words":1,"start":167.465,"end":167.965},{"sentences":[{"text":"That way, you could finish while I have you on the line.","start":167.47499,"end":169.875,"sentiment":"neutral","sentiment_score":0.21585436165332794},{"text":"Thank you so much.","start":169.875,"end":171.09499,"sentiment":"positive","sentiment_score":0.5373610332608223},{"text":"One","start":171.47499,"end":171.795,"sentiment":"neutral","sentiment_score":0.21188531816005707}],"sentiment":"neutral","sentiment_score":0.29126951712019306,"channel":0,"num_words":17,"start":167.47499,"end":171.795},{"sentences":[{"text":"Mhmm.","start":171.78499,"end":172.28499,"sentiment":"neutral","sentiment_score":0.11546632647514345}],"sentiment":"neutral","sentiment_score":0.11546632647514345,"channel":1,"num_words":1,"start":171.78499,"end":172.28499},{"sentences":[{"text":"moment.","start":171.795,"end":172.295,"sentiment":"neutral","sentiment_score":0.109003946185112},{"text":"Thank you so much for patiently waiting, Camille.","start":236.85,"end":239.19,"sentiment":"positive","sentiment_score":0.43207957223057747},{"text":"And how","start":239.25,"end":239.81,"sentiment":"neutral","sentiment_score":0.1170155368745327}],"sentiment":"positive","sentiment_score":0.34542469070716336,"channel":0,"num_words":11,"start":171.795,"end":239.81},{"sentences":[{"text":"Yes.","start":239.77,"end":240.105,"sentiment":"neutral","sentiment_score":0.08511120080947876}],"sentiment":"neutral","sentiment_score":0.08511120080947876,"channel":1,"num_words":1,"start":239.77,"end":240.105},{"sentences":[{"text":"about your card expiration date?","start":239.81,"end":243.295,"sentiment":"neutral","sentiment_score":0.04802592620253563}],"sentiment":"neutral","sentiment_score":0.04802592620253563,"channel":0,"num_words":5,"start":239.81,"end":243.295},{"sentences":[{"text":"Yep.","start":243.86499,"end":244.185,"sentiment":"neutral","sentiment_score":0.02551880106329918},{"text":"It's 10/29.","start":244.185,"end":246.765,"sentiment":"neutral","sentiment_score":0.029770847409963608}],"sentiment":"neutral","sentiment_score":0.02835349862774213,"channel":1,"num_words":3,"start":243.86499,"end":246.765},{"sentences":[{"text":"10/29.","start":247.35501,"end":248.315,"sentiment":"neutral","sentiment_score":0.02466566488146782},{"text":"Okay.","start":248.315,"end":248.795,"sentiment":"neutral","sentiment_score":0.07205547392368317},{"text":"Thank you.","start":248.795,"end":249.615,"sentiment":"neutral","sentiment_score":0.15345384925603867},{"text":"Then the security code, please?","start":252.07501,"end":254.095,"sentiment":"neutral","sentiment_score":0.06300116032361984}],"sentiment":"neutral","sentiment_score":0.07984829321503639,"channel":0,"num_words":9,"start":247.35501,"end":254.095},{"sentences":[{"text":"Yep.","start":255.31999,"end":255.72,"sentiment":"neutral","sentiment_score":0.023067951202392575},{"text":"It's 691.","start":255.72,"end":257.74,"sentiment":"neutral","sentiment_score":0.023772642016410828}],"sentiment":"neutral","sentiment_score":0.023537745078404743,"channel":1,"num_words":3,"start":255.31999,"end":257.74},{"sentences":[{"text":"691.","start":258.27,"end":259.55,"sentiment":"neutral","sentiment_score":0.023964572697877884},{"text":"Okay.","start":259.55,"end":260.03,"sentiment":"neutral","sentiment_score":0.09281593561172484},{"text":"Thank","start":260.03,"end":260.27,"sentiment":"neutral","sentiment_score":0.204019159078598}],"sentiment":"neutral","sentiment_score":0.10693322246273357,"channel":0,"num_words":3,"start":258.27,"end":260.27},{"sentences":[{"text":"Yeah.","start":260.12,"end":260.62,"sentiment":"neutral","sentiment_score":0.20106083154678345}],"sentiment":"neutral","sentiment_score":0.20106083154678345,"channel":1,"num_words":1,"start":260.12,"end":260.62},{"sentences":[{"text":"you.","start":260.27,"end":260.77,"sentiment":"neutral","sentiment_score":0.19842013716697693},{"text":"So, Camille, once this direct debit request has been approved on the system, you will be receiving the copy of the direct debit request agreement for your reference.","start":260.83002,"end":271.485,"sentiment":"neutral","sentiment_score":0.15899137008403028},{"text":"It will be uploaded to your account online and also be sent to your email address we have on record.","start":272.025,"end":278.025,"sentiment":"neutral","sentiment_score":0.13073020465672017},{"text":"You're still using the same one.","start":278.025,"end":279.54498,"sentiment":"neutral","sentiment_score":0.06393960242470105},{"text":"Right?","start":279.54498,"end":279.94498,"sentiment":"neutral","sentiment_score":0.06146737188100815}],"sentiment":"neutral","sentiment_score":0.13767656391220434,"channel":0,"num_words":56,"start":260.27,"end":279.94498},{"sentences":[{"text":"The camille.mascarrenas@hotmail.com?","start":279.94498,"end":283.9,"sentiment":"neutral","sentiment_score":0.03226151783019304}],"sentiment":"neutral","sentiment_score":0.03226151783019304,"channel":0,"num_words":2,"start":279.94498,"end":283.9},{"sentences":[{"text":"Yes.","start":284.05,"end":284.55,"sentiment":"neutral","sentiment_score":0.07325607538223267}],"sentiment":"neutral","sentiment_score":0.07325607538223267,"channel":1,"num_words":1,"start":284.05,"end":284.55},{"sentences":[{"text":"Okay.","start":285.16,"end":285.66,"sentiment":"neutral","sentiment_score":0.10384106636047365},{"text":"Got it.","start":286.04,"end":286.68,"sentiment":"neutral","sentiment_score":0.14921081066131592},{"text":"So, yeah, just wait for the confirmation once you got the direct debit request agreement.","start":286.68,"end":293.02,"sentiment":"neutral","sentiment_score":0.15572129388650258},{"text":"It means to say it was successfully approved and set up to your account.","start":293.08002,"end":298.13498,"sentiment":"neutral","sentiment_score":0.2056624655212675},{"text":"And then afterwards, moving forward, it will be processed automatically by direct debit.","start":298.19498,"end":305.175,"sentiment":"neutral","sentiment_score":0.1386080395716887}],"sentiment":"neutral","sentiment_score":0.16487246950467427,"channel":0,"num_words":45,"start":285.16,"end":305.175},{"sentences":[{"text":"Alright.","start":305.755,"end":306.255,"sentiment":"neutral","sentiment_score":0.2204980105161667},{"text":"Thank you.","start":306.47498,"end":307.215,"sentiment":"positive","sentiment_score":0.35308970510959625}],"sentiment":"neutral","sentiment_score":0.30889247357845306,"channel":1,"num_words":3,"start":305.755,"end":307.215},{"sentences":[{"text":"Alright.","start":306.995,"end":307.47498,"sentiment":"neutral","sentiment_score":0.30951908230781555},{"text":"You're welcome, Camilla.","start":307.47498,"end":308.675,"sentiment":"positive","sentiment_score":0.49700631697972614},{"text":"And thank you so much as well for your call and for your payment today.","start":308.675,"end":312.18,"sentiment":"positive","sentiment_score":0.5650394022464752},{"text":"Anything else that I may help?","start":312.4,"end":314.34,"sentiment":"neutral","sentiment_score":0.17740119993686676}],"sentiment":"positive","sentiment_score":0.4536214506626129,"channel":0,"num_words":25,"start":306.995,"end":314.34},{"sentences":[{"text":"No.","start":314.68,"end":315.0,"sentiment":"neutral","sentiment_score":0.021575085818767548},{"text":"That's okay.","start":315.0,"end":315.72,"sentiment":"neutral","sentiment_score":0.08251084387302399},{"text":"Thank you.","start":315.72,"end":316.46002,"sentiment":"neutral","sentiment_score":0.26473550498485565}],"sentiment":"neutral","sentiment_score":0.14321355670690536,"channel":1,"num_words":5,"start":314.68,"end":316.46002},{"sentences":[{"text":"Alright.","start":316.0,"end":316.5,"sentiment":"positive","sentiment_score":0.45512256026268005},{"text":"Wonderful.","start":316.56,"end":317.06,"sentiment":"positive","sentiment_score":0.6894638538360596},{"text":"It's my pleasure, and thank you for calling.","start":317.2,"end":319.38,"sentiment":"positive","sentiment_score":0.7183861508965492},{"text":"Be safe, and have a good one.","start":319.44,"end":320.96,"sentiment":"positive","sentiment_score":0.6470358286585126},{"text":"Bye bye.","start":320.96,"end":321.7,"sentiment":"neutral","sentiment_score":0.2752559781074524}],"sentiment":"positive","sentiment_score":0.6300757041102961,"channel":0,"num_words":19,"start":316.0,"end":321.7},{"sentences":[{"text":"You too.","start":321.32,"end":321.88,"sentiment":"neutral","sentiment_score":0.23150507360696793},{"text":"Thank you.","start":321.88,"end":322.36002,"sentiment":"positive","sentiment_score":0.3568752110004425},{"text":"Bye.","start":322.36002,"end":322.58694,"sentiment":"neutral","sentiment_score":0.2234257310628891}],"sentiment":"neutral","sentiment_score":0.28003726005554197,"channel":1,"num_words":5,"start":321.32,"end":322.58694},{"sentences":[{"text":"Thank you.","start":322.4,"end":323.12,"sentiment":"neutral","sentiment_score":0.2959876209497452},{"text":"Bye.","start":323.12,"end":323.62,"sentiment":"neutral","sentiment_score":-0.07228652387857437}],"sentiment":"neutral","sentiment_score":0.17322957267363867,"channel":0,"num_words":3,"start":322.4,"end":323.62}]},"summary":{"result":"success","short":"The customer, Camille, called Airtel accounts and spoke with representative Airtel accounts representative, Camille. Camille missed a call and was asked to set up a direct debit for her internet bills. Camille confirmed that she had already used the same card and saved it online. Camille was instructed to receive a direct debit request agreement via email and to wait for it to be processed automatically."},"intents":{"segments":[{"text":"Thank you for calling me back. Could I please set up a direct debit for my Internet payments, please? Like, for my bills?","start_word":48,"end_word":70,"intents":[{"intent":"Set up direct debit","confidence_score":0.38807023}]},{"text":"And would you be able to save your card details during the process? Yeah.","start_word":140,"end_word":153,"intents":[{"intent":"Save card details","confidence_score":0.37645578}]},{"text":"And your card number, please?","start_word":303,"end_word":307,"intents":[{"intent":"Confirm and load card details","confidence_score":0.000034550725}]},{"text":"And your card number, please? Yep.","start_word":303,"end_word":308,"intents":[{"intent":"Update card details","confidence_score":0.016973805}]},{"text":"Just give me a minute, sir, to Camille. I'll just load the details where we can enter your card details at the same time. The terms and agreement will also sent to your email address. Okay?","start_word":318,"end_word":353,"intents":[{"intent":"Transfer to email","confidence_score":0.001002105}]},{"text":"Then the security code, please? Yep.","start_word":397,"end_word":402,"intents":[{"intent":"Provide security code","confidence_score":0.125574}]},{"text":"So, yeah, just wait for the confirmation once you got the direct debit request agreement. It means to say it was successfully approved and set up to your account. And then afterwards, moving forward, it will be processed automatically by direct debit. Alright.","start_word":471,"end_word":513,"intents":[{"intent":"Wait for confirmation","confidence_score":0.16393945}]},{"text":"No.","start_word":541,"end_word":541,"intents":[{"intent":"End call","confidence_score":0.4982012}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. This is Airtel accounts. Am I speaking to Camille? Yes. Hi. Yeah. How I'm are sorry. you?","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.0920024961233139},{"text":"I'm good. Thank you for asking.","start_word":20,"end_word":25,"sentiment":"positive","sentiment_score":0.4467451274394989},{"text":"Sorry, Camille. We missed your call and reason why I tried to call you back. How may I help you today? Yeah.","start_word":26,"end_word":47,"sentiment":"neutral","sentiment_score":0.06171908229589462},{"text":"Thank you for calling me back.","start_word":48,"end_word":53,"sentiment":"positive","sentiment_score":0.4085508286952973},{"text":"Could I please set up a direct debit for my Internet payments, please? Like, for my bills? Oh oh, sure.","start_word":54,"end_word":73,"sentiment":"neutral","sentiment_score":0.2331908643245697},{"text":"I could go ahead and definitely help you to set up your direct debit.","start_word":74,"end_word":87,"sentiment":"positive","sentiment_score":0.4256654381752014},{"text":"I'll just need to are you going to use your bank account or your card? A credit card. Okay. Credit card. And if I may ask, I'm showing here that you processed the payment earlier. Yes. Have you used the same card? Yes. So I used the same card Alright. for that. And would you be able to save your card details during the process? Yeah. So I think I have saved it online. I think I did save it online. Think it is Yeah. Because it if it's was saved by next month, it should be processed automatically. But if you did not save it, I can go ahead there. and help you to set up the direct debit on my end.","start_word":88,"end_word":210,"sentiment":"neutral","sentiment_score":0.11633174866437912},{"text":"That would be great. Thank you.","start_word":211,"end_word":216,"sentiment":"positive","sentiment_score":0.5087844133377075},{"text":"Alright. Yeah. So Because I always forget. So I mhmm. always say myself, I'll pay it, but less less decisions. So I think it's it's better if I just set up Surely. Let me just a put in here some details. direct And how does your exact name debit. as it appears on the card that you will be using? Yep. It's Camille. Well, it says c Mascarena, Okay. Perfect. but just put my name Camille, c a m I, l l, e. Okay. Thank you. And your card number, please? Yep. 4564680123756776. Thank you. 4564680123756776. Yes.","start_word":217,"end_word":313,"sentiment":"neutral","sentiment_score":0.0263917873200682},{"text":"Perfect. Thank Okay. you.","start_word":314,"end_word":317,"sentiment":"positive","sentiment_score":0.4750812649726868},{"text":"Just give me a minute, sir, to Camille. I'll just load the details where we can enter your card details at the same time. The terms and agreement will also sent to your email address. Okay? Okay. That way, you could finish while I have you on the line.","start_word":318,"end_word":366,"sentiment":"neutral","sentiment_score":0.17856977880001068},{"text":"Thank you so much.","start_word":367,"end_word":370,"sentiment":"positive","sentiment_score":0.524815022945404},{"text":"One Mhmm. moment.","start_word":371,"end_word":373,"sentiment":"neutral","sentiment_score":0.12739406526088717},{"text":"Thank you so much for patiently waiting, Camille.","start_word":374,"end_word":381,"sentiment":"positive","sentiment_score":0.4557980000972748},{"text":"And how Yes. about your card expiration date? Yep. It's 10/29. 10/29. Okay. Thank you. Then the security code, please? Yep. It's 691. 691. Okay. Thank Yeah. you. So, Camille, once this direct debit request has been approved on the system, you will be receiving the copy of the direct debit request agreement for your reference. It will be uploaded to your account online and also be sent to your email address we have on record. You're still using the same one. Right? The camille.mascarrenas@hotmail.com? Yes. Okay. Got it. So, yeah, just wait for the confirmation once you got the direct debit request agreement. It means to say it was successfully approved and set up to your account. And then afterwards, moving forward, it will be processed automatically by direct debit. Alright.","start_word":382,"end_word":513,"sentiment":"neutral","sentiment_score":0.11401727795600893},{"text":"Thank you.","start_word":514,"end_word":515,"sentiment":"positive","sentiment_score":0.338573694229126},{"text":"Alright.","start_word":516,"end_word":516,"sentiment":"neutral","sentiment_score":0.30951908230781555},{"text":"You're welcome, Camilla. And thank you so much as well for your call and for your payment today.","start_word":517,"end_word":534,"sentiment":"positive","sentiment_score":0.5342792868614197},{"text":"Anything else that I may help? No. That's okay. Thank you.","start_word":535,"end_word":545,"sentiment":"neutral","sentiment_score":0.14726807177066803},{"text":"Alright. Wonderful. It's my pleasure, and thank you for calling. Be safe, and have a good one.","start_word":546,"end_word":562,"sentiment":"positive","sentiment_score":0.6544681787490845},{"text":"Bye bye. You too.","start_word":563,"end_word":566,"sentiment":"neutral","sentiment_score":0.2597799003124237},{"text":"Thank you.","start_word":567,"end_word":568,"sentiment":"positive","sentiment_score":0.3454168736934662},{"text":"Bye.","start_word":569,"end_word":569,"sentiment":"neutral","sentiment_score":0.2234257310628891},{"text":"Thank you.","start_word":570,"end_word":571,"sentiment":"positive","sentiment_score":0.3739190101623535},{"text":"Bye.","start_word":572,"end_word":572,"sentiment":"neutral","sentiment_score":0.1139625608921051}],"average":{"sentiment":"neutral","sentiment_score":0.16508607116844196}}}}