{"metadata":{"transaction_key":"deprecated","request_id":"019ef33a-2431-77d3-aab2-18e02186047f","sha256":"592b3e91bc67ef840178be590a8fe1354c1c0b20d3c1bfbb6292aae645d9cd4f","created":"2026-06-23T06:45:35.881Z","duration":21.887938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":53,"output_tokens":53},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":53,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Thank you for calling the Steam Ranger Victor Harbor Railway Station. Please call us on 130655991. That's 130655991. This mailbox is not monitored, so we do not recommend you leave a message. Thank you. Bye.","confidence":1.0,"words":[{"word":"thank","start":0.56,"end":0.79999995,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5562102794647217},{"word":"you","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5108054280281067},{"word":"for","start":0.96,"end":1.1999999,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4773080050945282},{"word":"calling","start":1.1999999,"end":1.52,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.45567452907562256},{"word":"the","start":1.52,"end":1.68,"confidence":0.97265625,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5085248947143555},{"word":"steam","start":1.68,"end":1.92,"confidence":0.5727539,"punctuated_word":"Steam","sentiment":"positive","sentiment_score":0.4723401069641114},{"word":"ranger","start":1.92,"end":2.32,"confidence":0.5908203,"punctuated_word":"Ranger","sentiment":"positive","sentiment_score":0.4076429307460785},{"word":"victor","start":2.32,"end":2.6399999,"confidence":0.96435547,"punctuated_word":"Victor","sentiment":"positive","sentiment_score":0.3805686235427856},{"word":"harbor","start":2.6399999,"end":3.04,"confidence":0.78271484,"punctuated_word":"Harbor","sentiment":"positive","sentiment_score":0.45242372155189514},{"word":"railway","start":3.04,"end":3.4399998,"confidence":0.52441406,"punctuated_word":"Railway","sentiment":"positive","sentiment_score":0.3962715268135071},{"word":"station","start":3.4399998,"end":3.9399998,"confidence":0.99902344,"punctuated_word":"Station.","sentiment":"positive","sentiment_score":0.40269893407821655},{"word":"please","start":4.16,"end":4.56,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.19437137246131897},{"word":"call","start":4.56,"end":4.88,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.12081792950630188},{"word":"us","start":4.88,"end":5.12,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.15535470843315125},{"word":"on","start":5.12,"end":5.44,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.11657582968473434},{"word":"130655991","start":5.44,"end":9.36,"confidence":0.960612,"punctuated_word":"130655991.","sentiment":"neutral","sentiment_score":0.12292990833520888},{"word":"that's","start":9.36,"end":9.76,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.016420437023043633},{"word":"130655991","start":9.76,"end":13.7,"confidence":0.99628365,"punctuated_word":"130655991.","sentiment":"neutral","sentiment_score":0.01001556497067213},{"word":"this","start":13.84,"end":14.08,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.5845919847488403},{"word":"mailbox","start":14.08,"end":14.58,"confidence":0.9536133,"punctuated_word":"mailbox","sentiment":"negative","sentiment_score":-0.6111243367195129},{"word":"is","start":14.639999,"end":14.88,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6341205835342407},{"word":"not","start":14.88,"end":15.04,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6373974084854126},{"word":"monitored","start":15.04,"end":15.54,"confidence":0.9194336,"punctuated_word":"monitored,","sentiment":"negative","sentiment_score":-0.6785863041877747},{"word":"so","start":15.742937,"end":15.902937,"confidence":1.0,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.6430904865264893},{"word":"we","start":15.902937,"end":16.062937,"confidence":1.0,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.7372028827667236},{"word":"do","start":16.062937,"end":16.142937,"confidence":1.0,"punctuated_word":"do","sentiment":"negative","sentiment_score":-0.6887840628623962},{"word":"not","start":16.142937,"end":16.382936,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.7261343598365784},{"word":"recommend","start":16.382936,"end":16.862938,"confidence":1.0,"punctuated_word":"recommend","sentiment":"negative","sentiment_score":-0.6724480390548706},{"word":"you","start":16.862938,"end":17.102938,"confidence":0.99902344,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.7082185745239258},{"word":"leave","start":17.102938,"end":17.262938,"confidence":0.9902344,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.7486725449562073},{"word":"a","start":17.262938,"end":17.342937,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.7495255470275879},{"word":"message","start":17.342937,"end":17.842937,"confidence":1.0,"punctuated_word":"message.","sentiment":"negative","sentiment_score":-0.7224525809288025},{"word":"thank","start":17.902937,"end":18.142937,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.1753087192773819},{"word":"you","start":18.142937,"end":18.642937,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.11031892895698547},{"word":"bye","start":18.702938,"end":19.202938,"confidence":0.99560547,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.027901191264390945}],"paragraphs":{"transcript":"\nThank you for calling the Steam Ranger Victor Harbor Railway Station. Please call us on 130655991. That's 130655991. This mailbox is not monitored, so we do not recommend you leave a message. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Thank you for calling the Steam Ranger Victor Harbor Railway Station.","start":0.56,"end":3.9399998,"sentiment":"positive","sentiment_score":0.4564062709158117},{"text":"Please call us on 130655991.","start":4.16,"end":9.36,"sentiment":"neutral","sentiment_score":0.14200994968414307},{"text":"That's 130655991.","start":9.36,"end":13.7,"sentiment":"neutral","sentiment_score":0.013218000996857882},{"text":"This mailbox is not monitored, so we do not recommend you leave a message.","start":13.84,"end":17.842937,"sentiment":"negative","sentiment_score":-0.681596406868526},{"text":"Thank you.","start":17.902937,"end":18.642937,"sentiment":"neutral","sentiment_score":0.14281382411718369}],"sentiment":"neutral","sentiment_score":-0.10293433286578339,"num_words":34,"start":0.56,"end":18.642937},{"sentences":[{"text":"Bye.","start":18.702938,"end":19.202938,"sentiment":"neutral","sentiment_score":0.027901191264390945}],"sentiment":"neutral","sentiment_score":0.027901191264390945,"num_words":1,"start":18.702938,"end":19.202938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling the Steam Ranger Victor Harbor Railway Station. Please call us on 130655991. That's 130655991. This mailbox is not monitored, so we do not recommend you leave a message. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Thank you for calling the Steam Ranger Victor Harbor Railway Station.","start":0.56,"end":3.9399998,"sentiment":"positive","sentiment_score":0.4564062709158117},{"text":"Please call us on 130655991.","start":4.16,"end":9.36,"sentiment":"neutral","sentiment_score":0.14200994968414307},{"text":"That's 130655991.","start":9.36,"end":13.7,"sentiment":"neutral","sentiment_score":0.013218000996857882},{"text":"This mailbox is not monitored, so we do not recommend you leave a message.","start":13.84,"end":17.842937,"sentiment":"negative","sentiment_score":-0.681596406868526},{"text":"Thank you.","start":17.902937,"end":18.642937,"sentiment":"neutral","sentiment_score":0.14281382411718369}],"sentiment":"neutral","sentiment_score":-0.10293433286578339,"channel":1,"num_words":34,"start":0.56,"end":18.642937},{"sentences":[{"text":"Bye.","start":18.702938,"end":19.202938,"sentiment":"neutral","sentiment_score":0.027901191264390945}],"sentiment":"neutral","sentiment_score":0.027901191264390945,"channel":1,"num_words":1,"start":18.702938,"end":19.202938}]},"summary":{"result":"success","short":"Thank you for calling the Steam Ranger Victor Harbor Railway Station. Please call us on 130655991. That's 130655991. This mailbox is not monitored, so we do not recommend you leave a message. Thank you. Bye."},"intents":{"segments":[{"text":"Thank you. Bye.","start_word":32,"end_word":34,"intents":[{"intent":"Notify","confidence_score":0.019084511}]}]},"sentiments":{"segments":[{"text":"Thank you for calling the Steam Ranger Victor Harbor Railway Station.","start_word":0,"end_word":10,"sentiment":"positive","sentiment_score":0.4485239088535309},{"text":"Please call us on 130655991. That's 130655991.","start_word":11,"end_word":17,"sentiment":"neutral","sentiment_score":0.07653579115867615},{"text":"This mailbox is not monitored, so we do not recommend you leave a message.","start_word":18,"end_word":31,"sentiment":"negative","sentiment_score":-0.6878184676170349},{"text":"Thank you. Bye.","start_word":32,"end_word":34,"sentiment":"neutral","sentiment_score":0.08586812019348145}],"average":{"sentiment":"neutral","sentiment_score":-0.0763355830930314}}}}