{"metadata":{"transaction_key":"deprecated","request_id":"019e4325-0f7b-73f2-8d94-678e26f0a213","sha256":"5447ffdc687399e1ca7c50f938a04af24652a2e30fcc3815ad8d2e1ab3411896","created":"2026-05-20T02:09:24.652Z","duration":78.19194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":238,"output_tokens":70},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":268,"output_tokens":268},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":268,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. You have reached Airtel accounts. This is Melissa. How may I help you today? Got it. Appreciate your time. So, technically, you're referring to your Indian phone number. Right? Okay. Got it. So this is Airtel Australia. You have reached wrong phone number. Because what we do is to provide Internet services here in Australia and a mobile plan services. We don't cater any other phone number. And it just so happened the same name, Eartell, but we are a separate company. You still need to contact your local network, which is in India. Yeah. You're welcome. Have a good one. Bye bye.","confidence":0.99902344,"words":[{"word":"hi","start":0.32,"end":0.48,"confidence":0.9824219,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.06780020892620087},{"word":"you","start":0.48,"end":0.79999995,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.08815471827983856},{"word":"have","start":0.79999995,"end":1.04,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.07960130274295807},{"word":"reached","start":1.04,"end":1.36,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.07716848701238632},{"word":"airtel","start":1.36,"end":1.8399999,"confidence":0.9947917,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.07281995564699173},{"word":"accounts","start":1.8399999,"end":2.34,"confidence":0.84375,"punctuated_word":"accounts.","sentiment":"neutral","sentiment_score":0.09414483606815338},{"word":"this","start":2.48,"end":2.72,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1731465309858322},{"word":"is","start":2.72,"end":2.8799999,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1425862014293671},{"word":"melissa","start":2.8799999,"end":3.3799999,"confidence":0.9980469,"punctuated_word":"Melissa.","sentiment":"neutral","sentiment_score":0.1864631474018097},{"word":"how","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.23563802242279053},{"word":"may","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.22999203205108645},{"word":"i","start":3.84,"end":3.9199998,"confidence":0.9863281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.21058370172977448},{"word":"help","start":3.9199998,"end":4.16,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.19191300868988037},{"word":"you","start":4.16,"end":4.3199997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17628273367881775},{"word":"today","start":4.3199997,"end":4.8199997,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.14610445499420166},{"word":"got","start":38.260002,"end":38.42,"confidence":0.78515625,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.059909239411354065},{"word":"it","start":38.42,"end":38.74,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.07486855983734131},{"word":"appreciate","start":38.74,"end":39.22,"confidence":0.98063153,"punctuated_word":"Appreciate","sentiment":"neutral","sentiment_score":0.21752429008483887},{"word":"your","start":39.22,"end":39.54,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11690503358840942},{"word":"time","start":39.54,"end":39.78,"confidence":0.9975586,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.2748950719833374},{"word":"so","start":39.78,"end":40.1,"confidence":0.89208984,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.04701510816812515},{"word":"technically","start":40.1,"end":40.6,"confidence":1.0,"punctuated_word":"technically,","sentiment":"neutral","sentiment_score":0.014593139290809631},{"word":"you're","start":41.305,"end":41.625,"confidence":0.9897461,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.007947549223899841},{"word":"referring","start":41.625,"end":42.125,"confidence":1.0,"punctuated_word":"referring","sentiment":"neutral","sentiment_score":-0.002518686465919018},{"word":"to","start":42.185,"end":42.345,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.005843058228492737},{"word":"your","start":42.345,"end":42.845,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.003188684582710266},{"word":"indian","start":43.145,"end":43.625,"confidence":1.0,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":0.00254969671368599},{"word":"phone","start":43.625,"end":43.865,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.015183264389634132},{"word":"number","start":43.865,"end":44.185,"confidence":0.99853516,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.00042702723294496536},{"word":"right","start":44.185,"end":44.685,"confidence":1.0,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.010903941467404366},{"word":"okay","start":46.025,"end":46.505,"confidence":0.9519043,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.006628693081438541},{"word":"got","start":46.505,"end":46.665,"confidence":0.99902344,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.010386452078819277},{"word":"it","start":46.665,"end":47.165,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.0023769792169332504},{"word":"so","start":47.225,"end":47.725,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.019577929750084877},{"word":"this","start":47.945,"end":48.185,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.027899663895368576},{"word":"is","start":48.185,"end":48.585,"confidence":0.9921875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.028961461037397385},{"word":"airtel","start":48.585,"end":49.085,"confidence":0.99902344,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.019653333351016045},{"word":"australia","start":49.625,"end":50.125,"confidence":0.98950195,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":-0.041232068091630936},{"word":"you","start":50.425,"end":50.585,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.222907692193985},{"word":"have","start":50.585,"end":50.825,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.31490325927734375},{"word":"reached","start":50.825,"end":51.145,"confidence":0.8798828,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.26509639620780945},{"word":"wrong","start":51.145,"end":51.545,"confidence":0.9633789,"punctuated_word":"wrong","sentiment":"neutral","sentiment_score":-0.2262043058872223},{"word":"phone","start":51.545,"end":51.705,"confidence":0.99902344,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.20200060307979584},{"word":"number","start":51.705,"end":52.205,"confidence":0.6862793,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.21277692914009097},{"word":"because","start":52.425,"end":52.745,"confidence":0.9941406,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.12853510677814484},{"word":"what","start":52.745,"end":52.985,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.1205821856856346},{"word":"we","start":52.985,"end":53.145,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1116526871919632},{"word":"do","start":53.145,"end":53.305,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.11588633060455322},{"word":"is","start":53.305,"end":53.545,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0867878645658493},{"word":"to","start":53.545,"end":53.705,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10152222216129304},{"word":"provide","start":53.705,"end":54.185,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.0795581042766571},{"word":"internet","start":54.185,"end":54.685,"confidence":0.9716797,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.07064580917358398},{"word":"services","start":54.825,"end":55.325,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":-0.05591525882482529},{"word":"here","start":56.02,"end":56.260002,"confidence":0.9951172,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.059212733060121536},{"word":"in","start":56.260002,"end":56.34,"confidence":0.97509766,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.07747334986925125},{"word":"australia","start":56.34,"end":56.84,"confidence":0.99902344,"punctuated_word":"Australia","sentiment":"neutral","sentiment_score":-0.04824163764715195},{"word":"and","start":57.06,"end":57.3,"confidence":0.9140625,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07823558896780014},{"word":"a","start":57.3,"end":57.46,"confidence":0.73339844,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09354794025421144},{"word":"mobile","start":57.46,"end":57.78,"confidence":0.96972656,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.04707823693752289},{"word":"plan","start":57.78,"end":58.18,"confidence":0.62597656,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.04879754036664963},{"word":"services","start":58.18,"end":58.68,"confidence":0.9980469,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":-0.06858043372631073},{"word":"we","start":58.9,"end":59.06,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.09026139974594116},{"word":"don't","start":59.06,"end":59.46,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.12336930632591248},{"word":"cater","start":59.46,"end":59.940002,"confidence":0.99902344,"punctuated_word":"cater","sentiment":"neutral","sentiment_score":-0.11884863674640656},{"word":"any","start":59.940002,"end":60.34,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.1887031197547913},{"word":"other","start":60.34,"end":60.74,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.21047380566596985},{"word":"phone","start":60.74,"end":61.06,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.1586076021194458},{"word":"number","start":61.06,"end":61.56,"confidence":0.907959,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.1404358297586441},{"word":"and","start":61.940002,"end":62.18,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.06567424535751343},{"word":"it","start":62.18,"end":62.34,"confidence":0.9741211,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.06901126354932785},{"word":"just","start":62.34,"end":62.58,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.07787080109119415},{"word":"so","start":62.58,"end":62.82,"confidence":0.9980469,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.0929151102900505},{"word":"happened","start":62.82,"end":63.22,"confidence":0.8745117,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":-0.07092732191085815},{"word":"the","start":63.22,"end":63.38,"confidence":0.93359375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.054852794855833054},{"word":"same","start":63.38,"end":63.7,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.057499710470438},{"word":"name","start":63.7,"end":64.1,"confidence":0.9448242,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.08893679827451706},{"word":"eartell","start":64.1,"end":64.6,"confidence":0.61724854,"punctuated_word":"Eartell,","sentiment":"neutral","sentiment_score":-0.0628788024187088},{"word":"but","start":65.14,"end":65.38,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.05674879997968674},{"word":"we","start":65.38,"end":65.54,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.07521919161081314},{"word":"are","start":65.54,"end":65.78,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.07917405664920807},{"word":"a","start":65.78,"end":65.94,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07761985063552856},{"word":"separate","start":65.94,"end":66.44,"confidence":1.0,"punctuated_word":"separate","sentiment":"neutral","sentiment_score":-0.10187375545501708},{"word":"company","start":66.58,"end":67.08,"confidence":0.99902344,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.0832872986793518},{"word":"you","start":67.38,"end":67.62,"confidence":0.99609375,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.06061948463320732},{"word":"still","start":67.62,"end":67.86,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.05953632667660713},{"word":"need","start":67.86,"end":68.1,"confidence":0.87597656,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.05747406184673309},{"word":"to","start":68.1,"end":68.34,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04020863026380539},{"word":"contact","start":68.34,"end":68.82,"confidence":0.9980469,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.025212500244379044},{"word":"your","start":68.82,"end":69.14,"confidence":0.97998047,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.031912911683321},{"word":"local","start":69.14,"end":69.64,"confidence":0.9667969,"punctuated_word":"local","sentiment":"neutral","sentiment_score":-0.014421526342630386},{"word":"network","start":69.7,"end":70.18,"confidence":0.88183594,"punctuated_word":"network,","sentiment":"neutral","sentiment_score":-0.020083166658878326},{"word":"which","start":70.18,"end":70.42,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.01828208938241005},{"word":"is","start":70.42,"end":70.66,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.016958333551883698},{"word":"in","start":70.66,"end":70.82,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.021149031817913055},{"word":"india","start":70.82,"end":71.32,"confidence":0.9995117,"punctuated_word":"India.","sentiment":"neutral","sentiment_score":-0.023312434554100037},{"word":"yeah","start":73.286934,"end":73.786934,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.19648808240890503},{"word":"you're","start":74.40694,"end":74.72694,"confidence":0.78222656,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.4721628427505493},{"word":"welcome","start":74.72694,"end":75.20693,"confidence":1.0,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.579505443572998},{"word":"have","start":75.20693,"end":75.44694,"confidence":0.99902344,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.6296039819717407},{"word":"a","start":75.44694,"end":75.52693,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5948268175125122},{"word":"good","start":75.52693,"end":75.76694,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5742796659469604},{"word":"one","start":75.76694,"end":76.24693,"confidence":1.0,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.4939150810241699},{"word":"bye","start":76.24693,"end":76.40694,"confidence":0.9980469,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.2170005440711975},{"word":"bye","start":76.40694,"end":76.90694,"confidence":0.9980469,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.21238534152507785}],"paragraphs":{"transcript":"\nHi. You have reached Airtel accounts. This is Melissa. How may I help you today? Got it.\n\nAppreciate your time. So, technically, you're referring to your Indian phone number. Right? Okay. Got it.\n\nSo this is Airtel Australia. You have reached wrong phone number. Because what we do is to provide Internet services here in Australia and a mobile plan services. We don't cater any other phone number. And it just so happened the same name, Eartell, but we are a separate company.\n\nYou still need to contact your local network, which is in India. Yeah. You're welcome. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.48,"sentiment":"neutral","sentiment_score":0.06780020892620087},{"text":"You have reached Airtel accounts.","start":0.48,"end":2.34,"sentiment":"neutral","sentiment_score":0.08237785995006561},{"text":"This is Melissa.","start":2.48,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.16739862660566965},{"text":"How may I help you today?","start":3.4399998,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.19841899226109186},{"text":"Got it.","start":38.260002,"end":38.74,"sentiment":"neutral","sentiment_score":0.06738889962434769}],"sentiment":"neutral","sentiment_score":0.1357163024299285,"num_words":17,"start":0.32,"end":38.74},{"sentences":[{"text":"Appreciate your time.","start":38.74,"end":39.78,"sentiment":"neutral","sentiment_score":0.20310813188552856},{"text":"So, technically, you're referring to your Indian phone number.","start":39.78,"end":44.185,"sentiment":"neutral","sentiment_score":0.0070009175688028336},{"text":"Right?","start":44.185,"end":44.685,"sentiment":"neutral","sentiment_score":0.010903941467404366},{"text":"Okay.","start":46.025,"end":46.505,"sentiment":"neutral","sentiment_score":0.006628693081438541},{"text":"Got it.","start":46.505,"end":47.165,"sentiment":"neutral","sentiment_score":0.0063817156478762635}],"sentiment":"neutral","sentiment_score":0.043914294976275414,"num_words":16,"start":38.74,"end":47.165},{"sentences":[{"text":"So this is Airtel Australia.","start":47.225,"end":50.125,"sentiment":"neutral","sentiment_score":-0.027464891225099562},{"text":"You have reached wrong phone number.","start":50.425,"end":52.205,"sentiment":"neutral","sentiment_score":-0.2406481976310412},{"text":"Because what we do is to provide Internet services here in Australia and a mobile plan services.","start":52.425,"end":58.68,"sentiment":"neutral","sentiment_score":-0.0818972370642073},{"text":"We don't cater any other phone number.","start":58.9,"end":61.56,"sentiment":"neutral","sentiment_score":-0.14724281430244446},{"text":"And it just so happened the same name, Eartell, but we are a separate company.","start":61.940002,"end":67.08,"sentiment":"neutral","sentiment_score":-0.07429932008186976}],"sentiment":"neutral","sentiment_score":-0.10237312346696853,"num_words":50,"start":47.225,"end":67.08},{"sentences":[{"text":"You still need to contact your local network, which is in India.","start":67.38,"end":71.32,"sentiment":"neutral","sentiment_score":-0.03243087480465571},{"text":"Yeah.","start":73.286934,"end":73.786934,"sentiment":"neutral","sentiment_score":0.19648808240890503},{"text":"You're welcome.","start":74.40694,"end":75.20693,"sentiment":"positive","sentiment_score":0.5258341431617737},{"text":"Have a good one.","start":75.20693,"end":76.24693,"sentiment":"positive","sentiment_score":0.5731563866138458},{"text":"Bye bye.","start":76.24693,"end":76.90694,"sentiment":"neutral","sentiment_score":0.21469294279813766}],"sentiment":"neutral","sentiment_score":0.1705236811013449,"num_words":21,"start":67.38,"end":76.90694}]}}]},{"alternatives":[{"transcript":"Hi, Vanessa. This is Lia. I'm just calling because I actually have an Airtel eSIM from India. And I've actually my old phone, the battery kind of blew up, so I don't have access to my old phone anymore. And I've recently activated an international roaming pack on my phone, but I wanted to I wanted to know how I can get that eSIM transferred to my current phone. Yes. Alright. Alright. Alright. Okay. Thank you so much. You too. Bye.","confidence":0.99902344,"words":[{"word":"hi","start":5.52,"end":5.7599998,"confidence":0.9716797,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.04624214023351669},{"word":"vanessa","start":5.7599998,"end":6.24,"confidence":0.74316406,"punctuated_word":"Vanessa.","sentiment":"neutral","sentiment_score":0.04833230376243591},{"word":"this","start":6.24,"end":6.48,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.04029650241136551},{"word":"is","start":6.48,"end":6.72,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04645473510026932},{"word":"lia","start":6.72,"end":7.22,"confidence":0.56481934,"punctuated_word":"Lia.","sentiment":"neutral","sentiment_score":0.04632087051868439},{"word":"i'm","start":8.639999,"end":8.96,"confidence":0.9133301,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.044359274208545685},{"word":"just","start":8.96,"end":9.36,"confidence":0.99121094,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04386325925588608},{"word":"calling","start":9.36,"end":9.84,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.03685521334409714},{"word":"because","start":9.84,"end":10.34,"confidence":0.9921875,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.02847544476389885},{"word":"i","start":11.12,"end":11.36,"confidence":0.9277344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.006214238703250885},{"word":"actually","start":11.36,"end":11.86,"confidence":0.9921875,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.032175447791814804},{"word":"have","start":11.92,"end":12.4,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.018439095467329025},{"word":"an","start":12.4,"end":12.799999,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.03800982981920242},{"word":"airtel","start":12.799999,"end":13.299999,"confidence":0.9082031,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.025160374119877815},{"word":"esim","start":13.92,"end":14.42,"confidence":0.6184082,"punctuated_word":"eSIM","sentiment":"neutral","sentiment_score":0.04385645315051079},{"word":"from","start":15.665,"end":15.985,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.04810531437397003},{"word":"india","start":15.985,"end":16.485,"confidence":0.7468262,"punctuated_word":"India.","sentiment":"neutral","sentiment_score":0.04059484228491783},{"word":"and","start":18.225,"end":18.545,"confidence":0.7583008,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.001505982130765915},{"word":"i've","start":18.545,"end":19.045,"confidence":0.98046875,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.05294276773929596},{"word":"actually","start":19.105,"end":19.605,"confidence":0.86328125,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.046605974435806274},{"word":"my","start":20.145,"end":20.545,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.10476990044116974},{"word":"old","start":20.545,"end":20.945,"confidence":1.0,"punctuated_word":"old","sentiment":"neutral","sentiment_score":-0.1557580679655075},{"word":"phone","start":20.945,"end":21.445,"confidence":0.85498047,"punctuated_word":"phone,","sentiment":"neutral","sentiment_score":-0.15811806917190552},{"word":"the","start":21.505,"end":21.744999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21401560306549072},{"word":"battery","start":21.744999,"end":22.224998,"confidence":1.0,"punctuated_word":"battery","sentiment":"neutral","sentiment_score":-0.22703678905963895},{"word":"kind","start":22.224998,"end":22.385,"confidence":0.9536133,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":-0.2562631368637085},{"word":"of","start":22.385,"end":22.885,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.27337121963500977},{"word":"blew","start":22.945,"end":23.265,"confidence":0.94140625,"punctuated_word":"blew","sentiment":"neutral","sentiment_score":-0.30250734090805054},{"word":"up","start":23.265,"end":23.665,"confidence":0.81274414,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.2138867825269699},{"word":"so","start":23.665,"end":23.904999,"confidence":0.9980469,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.14199405908584595},{"word":"i","start":23.904999,"end":24.064999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.221755251288414},{"word":"don't","start":24.064999,"end":24.544998,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.16768789291381836},{"word":"have","start":24.544998,"end":24.865,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1508042812347412},{"word":"access","start":24.865,"end":25.265,"confidence":1.0,"punctuated_word":"access","sentiment":"neutral","sentiment_score":-0.18589328229427335},{"word":"to","start":25.265,"end":25.425,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14596059918403623},{"word":"my","start":25.425,"end":25.585,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.15266229212284088},{"word":"old","start":25.585,"end":25.904999,"confidence":0.99902344,"punctuated_word":"old","sentiment":"neutral","sentiment_score":-0.15918250381946564},{"word":"phone","start":25.904999,"end":26.224998,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.15178227424621582},{"word":"anymore","start":26.224998,"end":26.724998,"confidence":0.9719238,"punctuated_word":"anymore.","sentiment":"neutral","sentiment_score":-0.14617234468460083},{"word":"and","start":27.43,"end":27.59,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.045103833079338074},{"word":"i've","start":27.59,"end":27.83,"confidence":0.9147949,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.06701871752738953},{"word":"recently","start":27.83,"end":28.33,"confidence":1.0,"punctuated_word":"recently","sentiment":"neutral","sentiment_score":-0.035753630101680756},{"word":"activated","start":28.470001,"end":28.95,"confidence":1.0,"punctuated_word":"activated","sentiment":"neutral","sentiment_score":0.006293170154094696},{"word":"an","start":28.95,"end":29.27,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.007026992738246918},{"word":"international","start":29.27,"end":29.77,"confidence":0.9902344,"punctuated_word":"international","sentiment":"neutral","sentiment_score":-0.01788008213043213},{"word":"roaming","start":29.91,"end":30.390001,"confidence":0.9980469,"punctuated_word":"roaming","sentiment":"neutral","sentiment_score":0.011419547721743584},{"word":"pack","start":30.390001,"end":30.630001,"confidence":0.99609375,"punctuated_word":"pack","sentiment":"neutral","sentiment_score":0.006371334195137024},{"word":"on","start":30.630001,"end":30.79,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0012677833437919617},{"word":"my","start":30.79,"end":30.95,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.027968496084213257},{"word":"phone","start":30.95,"end":31.27,"confidence":0.967041,"punctuated_word":"phone,","sentiment":"neutral","sentiment_score":-0.0310019813477993},{"word":"but","start":31.27,"end":31.43,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.0054107122123241425},{"word":"i","start":31.43,"end":31.59,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.034774232655763626},{"word":"wanted","start":31.59,"end":31.990002,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.008188404142856598},{"word":"to","start":31.990002,"end":32.49,"confidence":0.95947266,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0241130031645298},{"word":"i","start":33.11,"end":33.27,"confidence":0.97314453,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01204756647348404},{"word":"wanted","start":33.27,"end":33.59,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.03824341297149658},{"word":"to","start":33.59,"end":33.75,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.030146632343530655},{"word":"know","start":33.75,"end":33.99,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.02090455591678619},{"word":"how","start":33.99,"end":34.23,"confidence":0.9980469,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.0184004083275795},{"word":"i","start":34.23,"end":34.31,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.010556243360042572},{"word":"can","start":34.31,"end":34.55,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.019319254904985428},{"word":"get","start":34.55,"end":34.71,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.011081993579864502},{"word":"that","start":34.71,"end":34.95,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03234601765871048},{"word":"esim","start":34.95,"end":35.35,"confidence":0.8432617,"punctuated_word":"eSIM","sentiment":"neutral","sentiment_score":0.0571897067129612},{"word":"transferred","start":35.35,"end":35.83,"confidence":0.9760742,"punctuated_word":"transferred","sentiment":"neutral","sentiment_score":0.013471052050590515},{"word":"to","start":35.83,"end":35.99,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.007722914218902588},{"word":"my","start":35.99,"end":36.23,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.02901117131114006},{"word":"current","start":36.23,"end":36.63,"confidence":1.0,"punctuated_word":"current","sentiment":"neutral","sentiment_score":-0.03800493851304054},{"word":"phone","start":36.63,"end":37.13,"confidence":0.9758301,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":-0.026104703545570377},{"word":"yes","start":45.055,"end":45.555,"confidence":0.9946289,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.013337036594748495},{"word":"alright","start":67.955,"end":68.455,"confidence":0.62060547,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.03174024447798729},{"word":"alright","start":72.195,"end":72.515,"confidence":0.8342285,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.051233723759651184},{"word":"alright","start":72.515,"end":72.995,"confidence":0.9350586,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.07457993179559708},{"word":"okay","start":72.995,"end":73.315,"confidence":0.982666,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11806795001029968},{"word":"thank","start":73.315,"end":73.555,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5531209111213684},{"word":"you","start":73.555,"end":73.715,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5658303499221802},{"word":"so","start":73.715,"end":73.875,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.598382830619812},{"word":"much","start":73.875,"end":74.375,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5022655725479126},{"word":"you","start":76.515,"end":76.755,"confidence":0.9448242,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.1897865533828735},{"word":"too","start":76.755,"end":77.075,"confidence":0.99560547,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.15825340151786804},{"word":"bye","start":77.075,"end":77.575,"confidence":0.9411621,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.07825732976198196}],"paragraphs":{"transcript":"\nHi, Vanessa. This is Lia. I'm just calling because I actually have an Airtel eSIM from India. And I've actually my old phone, the battery kind of blew up, so I don't have access to my old phone anymore. And I've recently activated an international roaming pack on my phone, but I wanted to I wanted to know how I can get that eSIM transferred to my current phone.\n\nYes. Alright. Alright. Alright. Okay.\n\nThank you so much. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Vanessa.","start":5.52,"end":6.24,"sentiment":"neutral","sentiment_score":0.0472872219979763},{"text":"This is Lia.","start":6.24,"end":7.22,"sentiment":"neutral","sentiment_score":0.044357369343439736},{"text":"I'm just calling because I actually have an Airtel eSIM from India.","start":8.639999,"end":16.485,"sentiment":"neutral","sentiment_score":0.03384239894027511},{"text":"And I've actually my old phone, the battery kind of blew up, so I don't have access to my old phone anymore.","start":18.225,"end":26.724998,"sentiment":"neutral","sentiment_score":-0.16503074612807145},{"text":"And I've recently activated an international roaming pack on my phone, but I wanted to I wanted to know how I can get that eSIM transferred to my current phone.","start":27.43,"end":37.13,"sentiment":"neutral","sentiment_score":-0.0014378820235530535}],"sentiment":"neutral","sentiment_score":-0.04405880487267522,"num_words":69,"start":5.52,"end":37.13},{"sentences":[{"text":"Yes.","start":45.055,"end":45.555,"sentiment":"neutral","sentiment_score":0.013337036594748495},{"text":"Alright.","start":67.955,"end":68.455,"sentiment":"neutral","sentiment_score":-0.03174024447798729},{"text":"Alright.","start":72.195,"end":72.515,"sentiment":"neutral","sentiment_score":0.051233723759651184},{"text":"Alright.","start":72.515,"end":72.995,"sentiment":"neutral","sentiment_score":0.07457993179559708},{"text":"Okay.","start":72.995,"end":73.315,"sentiment":"neutral","sentiment_score":0.11806795001029968}],"sentiment":"neutral","sentiment_score":0.04509567953646183,"num_words":5,"start":45.055,"end":73.315},{"sentences":[{"text":"Thank you so much.","start":73.315,"end":74.375,"sentiment":"positive","sentiment_score":0.5548999160528183},{"text":"You too.","start":76.515,"end":77.075,"sentiment":"neutral","sentiment_score":0.1740199774503708},{"text":"Bye.","start":77.075,"end":77.575,"sentiment":"neutral","sentiment_score":0.07825732976198196}],"sentiment":"positive","sentiment_score":0.37798527841057095,"num_words":7,"start":73.315,"end":77.575}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. You have reached Airtel accounts. This is Melissa. How may I help you today?\n\nChannel 1: Hi, Vanessa. This is Lia. I'm just calling because I actually have an Airtel eSIM from India. And I've actually my old phone, the battery kind of blew up, so I don't have access to my old phone anymore. And I've recently activated an international roaming pack on my phone, but I wanted to I wanted to know how I can get that eSIM transferred to my current phone.\n\nChannel 0: Got it. Appreciate your time. So, technically, you're referring to your Indian phone number. Right?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Got it. So this is Airtel Australia. You have reached wrong phone number. Because what we do is to provide Internet services here in Australia and a mobile plan services.\n\nWe don't cater any other phone number. And it just so happened the same name, Eartell, but we are a separate company. You still need\n\nChannel 1: Alright.\n\nChannel 0: to contact your local network, which is in India.\n\nChannel 1: Alright. Alright. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Thank you so much.\n\nChannel 0: You're welcome. Have a good one. Bye bye.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.48,"sentiment":"neutral","sentiment_score":0.06780020892620087},{"text":"You have reached Airtel accounts.","start":0.48,"end":2.34,"sentiment":"neutral","sentiment_score":0.08237785995006561},{"text":"This is Melissa.","start":2.48,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.16739862660566965},{"text":"How may I help you today?","start":3.4399998,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.19841899226109186}],"sentiment":"neutral","sentiment_score":0.14482662280400593,"channel":0,"num_words":15,"start":0.32,"end":4.8199997},{"sentences":[{"text":"Hi, Vanessa.","start":5.52,"end":6.24,"sentiment":"neutral","sentiment_score":0.0472872219979763},{"text":"This is Lia.","start":6.24,"end":7.22,"sentiment":"neutral","sentiment_score":0.044357369343439736},{"text":"I'm just calling because I actually have an Airtel eSIM from India.","start":8.639999,"end":16.485,"sentiment":"neutral","sentiment_score":0.03384239894027511},{"text":"And I've actually my old phone, the battery kind of blew up, so I don't have access to my old phone anymore.","start":18.225,"end":26.724998,"sentiment":"neutral","sentiment_score":-0.16503074612807145},{"text":"And I've recently activated an international roaming pack on my phone, but I wanted to I wanted to know how I can get that eSIM transferred to my current phone.","start":27.43,"end":37.13,"sentiment":"neutral","sentiment_score":-0.0014378820235530535}],"sentiment":"neutral","sentiment_score":-0.04405880487267522,"channel":1,"num_words":69,"start":5.52,"end":37.13},{"sentences":[{"text":"Got it.","start":38.260002,"end":38.74,"sentiment":"neutral","sentiment_score":0.06738889962434769},{"text":"Appreciate your time.","start":38.74,"end":39.78,"sentiment":"neutral","sentiment_score":0.20310813188552856},{"text":"So, technically, you're referring to your Indian phone number.","start":39.78,"end":44.185,"sentiment":"neutral","sentiment_score":0.0070009175688028336},{"text":"Right?","start":44.185,"end":44.685,"sentiment":"neutral","sentiment_score":0.010903941467404366}],"sentiment":"neutral","sentiment_score":0.0545342929661274,"channel":0,"num_words":15,"start":38.260002,"end":44.685},{"sentences":[{"text":"Yes.","start":45.055,"end":45.555,"sentiment":"neutral","sentiment_score":0.013337036594748495}],"sentiment":"neutral","sentiment_score":0.013337036594748495,"channel":1,"num_words":1,"start":45.055,"end":45.555},{"sentences":[{"text":"Okay.","start":46.025,"end":46.505,"sentiment":"neutral","sentiment_score":0.006628693081438541},{"text":"Got it.","start":46.505,"end":47.165,"sentiment":"neutral","sentiment_score":0.0063817156478762635},{"text":"So this is Airtel Australia.","start":47.225,"end":50.125,"sentiment":"neutral","sentiment_score":-0.027464891225099562},{"text":"You have reached wrong phone number.","start":50.425,"end":52.205,"sentiment":"neutral","sentiment_score":-0.2406481976310412},{"text":"Because what we do is to provide Internet services here in Australia and a mobile plan services.","start":52.425,"end":58.68,"sentiment":"neutral","sentiment_score":-0.0818972370642073}],"sentiment":"neutral","sentiment_score":-0.09529272734277672,"channel":0,"num_words":31,"start":46.025,"end":58.68},{"sentences":[{"text":"We don't cater any other phone number.","start":58.9,"end":61.56,"sentiment":"neutral","sentiment_score":-0.14724281430244446},{"text":"And it just so happened the same name, Eartell, but we are a separate company.","start":61.940002,"end":67.08,"sentiment":"neutral","sentiment_score":-0.07429932008186976},{"text":"You still need","start":67.38,"end":68.1,"sentiment":"neutral","sentiment_score":-0.05920995771884918}],"sentiment":"neutral","sentiment_score":-0.09291277498006821,"channel":0,"num_words":25,"start":58.9,"end":68.1},{"sentences":[{"text":"Alright.","start":67.955,"end":68.455,"sentiment":"neutral","sentiment_score":-0.03174024447798729}],"sentiment":"neutral","sentiment_score":-0.03174024447798729,"channel":1,"num_words":1,"start":67.955,"end":68.455},{"sentences":[{"text":"to contact your local network, which is in India.","start":68.1,"end":71.32,"sentiment":"neutral","sentiment_score":-0.023504513833257887}],"sentiment":"neutral","sentiment_score":-0.023504513833257887,"channel":0,"num_words":9,"start":68.1,"end":71.32},{"sentences":[{"text":"Alright.","start":72.195,"end":72.515,"sentiment":"neutral","sentiment_score":0.051233723759651184},{"text":"Alright.","start":72.515,"end":72.995,"sentiment":"neutral","sentiment_score":0.07457993179559708},{"text":"Okay.","start":72.995,"end":73.315,"sentiment":"neutral","sentiment_score":0.11806795001029968}],"sentiment":"neutral","sentiment_score":0.08129386852184932,"channel":1,"num_words":3,"start":72.195,"end":73.315},{"sentences":[{"text":"Yeah.","start":73.286934,"end":73.786934,"sentiment":"neutral","sentiment_score":0.19648808240890503}],"sentiment":"neutral","sentiment_score":0.19648808240890503,"channel":0,"num_words":1,"start":73.286934,"end":73.786934},{"sentences":[{"text":"Thank you so much.","start":73.315,"end":74.375,"sentiment":"positive","sentiment_score":0.5548999160528183}],"sentiment":"positive","sentiment_score":0.5548999160528183,"channel":1,"num_words":4,"start":73.315,"end":74.375},{"sentences":[{"text":"You're welcome.","start":74.40694,"end":75.20693,"sentiment":"positive","sentiment_score":0.5258341431617737},{"text":"Have a good one.","start":75.20693,"end":76.24693,"sentiment":"positive","sentiment_score":0.5731563866138458},{"text":"Bye bye.","start":76.24693,"end":76.90694,"sentiment":"neutral","sentiment_score":0.21469294279813766}],"sentiment":"positive","sentiment_score":0.47170996479690075,"channel":0,"num_words":8,"start":74.40694,"end":76.90694},{"sentences":[{"text":"You too.","start":76.515,"end":77.075,"sentiment":"neutral","sentiment_score":0.1740199774503708},{"text":"Bye.","start":77.075,"end":77.575,"sentiment":"neutral","sentiment_score":0.07825732976198196}],"sentiment":"neutral","sentiment_score":0.14209909488757452,"channel":1,"num_words":3,"start":76.515,"end":77.575}]},"summary":{"result":"success","short":"The customer, Vanessa, called Airtel accounts because her old phone battery blew up and she doesn't have access to her old phone. The representative, Melissa, informed her that she needs to transfer her eSIM to her new phone and clarified that Airtel is a separate company in Australia. Vanessa was confused but thanked Melissa for her help."},"intents":{"segments":[{"text":"I'm just calling because I actually have an Airtel eSIM from India. And I've actually my old phone, the battery kind of blew up, so I don't have access to my old phone anymore. And I've recently activated an international roaming pack on my phone, but I wanted to I wanted to know how I can get that eSIM transferred to my current phone.","start_word":20,"end_word":83,"intents":[{"intent":"Transfer esim","confidence_score":0.1998381}]},{"text":"to contact your local network, which is in India. Alright.","start_word":157,"end_word":166,"intents":[{"intent":"Contact local network","confidence_score":0.77401906}]}]},"sentiments":{"segments":[{"text":"Hi. You have reached Airtel accounts. This is Melissa. How may I help you today? Hi, Vanessa. This is Lia. I'm just calling because I actually have an Airtel eSIM from India. And I've actually my old phone, the battery kind of blew up, so I don't have access to my old phone anymore. And I've recently activated an international roaming pack on my phone, but I wanted to I wanted to know how I can get that eSIM transferred to my current phone. Got it. Appreciate your time. So, technically, you're referring to your Indian phone number. Right? Yes. Okay. Got it. So this is Airtel Australia. You have reached wrong phone number. Because what we do is to provide Internet services here in Australia and a mobile plan services. We don't cater any other phone number. And it just so happened the same name, Eartell, but we are a separate company. You still need Alright. to contact your local network, which is in India. Alright. Alright. Okay. Yeah.","start_word":0,"end_word":169,"sentiment":"neutral","sentiment_score":-0.021779460832476616},{"text":"Thank you so much. You're welcome. Have a good one.","start_word":170,"end_word":179,"sentiment":"positive","sentiment_score":0.5424208045005798},{"text":"Bye bye. You too. Bye.","start_word":180,"end_word":184,"sentiment":"neutral","sentiment_score":0.17200207710266113}],"average":{"sentiment":"neutral","sentiment_score":0.0198578549854791}}}}