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I'm sticking in my calendar sort of spurred me on to think, oh, need to sort some stuff out because you're going late two weeks tomorrow. So I'm thinking that sort of things that need to have happened or be in the process of by the time you go and leave is the new agreement needs to be finalized, the support at home one as well, Because whilst you are off, because you're not back till the ninth, the care partners would have to be going out and get a new agreement signed because it kicks off the December, doesn't it? So I'm thinking yeah. Yeah. I agree. It probably needs to start. I put down here maybe the fourteenth and '20 first. Send the agreements out? Yes. Yes. So I think there's also an opportunity here. And, yeah, Amanda is fully behind it. So I know it's gonna be a contentious thing, but we did think about putting a a one pager semi script document together, not full script, but semi script that we can leave with clients around what we then see as small changes regarding windows of care and rostering. Because we're not gonna have another opportunity to go and see them. And this is an opportunity to say, hey. We need to do this because of changes at support at home. And they can be really small windows to allow the system to play and do stuff, but just so they have an idea. Well and no. We're not gonna have time to do both. And so I think of the conversation to say it's coming, and it might look about this. We'll be just giving you some heads up, some broad conversations around that. And we all had to say, you know, medication problems might be within fifteen minutes, which is no real change. Personal care might be thirty minutes. Domestic assistance might be within an hour. But then if you get a client who pushes back and said, I really don't want it. We can say, well, okay. We managed to squeeze you into a half hour window, and they'll feel pretty good about that. And it still allows the system some some scope to actually do stuff. And so thinking of then that scripting, and we can include it in that info sheet, and I'm happy to put something together. And I'm conscious that was you don't get your full team of care partners until Monday, and even then, they won't really know what they're doing. When does she start? Which is a week Friday. She starts on a Friday? Well, any anyway, whatever it is. But, yeah, we we probably need a a meeting. So y'all gonna be are you off then or not? No. You're not. Still here. Yeah. But, yeah, we probably can't wait until, I mean, potentially, week of the twenty first. So we we can sit down and look at that. But I'm just thinking of that type of thing that's coming up. I haven't heard back from three Digital despite me sending my email to Michael. I haven't heard. And so I'm gonna have to push them about that as well as to what it looks like. I've got my catch up meeting tomorrow with Vicky, really, to go through a co pilot, but she made the comment the other day in the office that she was in at seven just to keep up with the workload. Now I don't know whether that's because the missing care partners and that's what that workload is or whether that's in general terms. I don't know. Okay. So, essentially, I also wanna ask you then, what is it that's that's eating your time? Because these are some of the directions that we can get through digital to say, well, this has gotta this has gotta stop. How do we do this type of thing? Anyway, And that's just because she's carrying a high case load at the moment. So when all the care partners are on and firing on all cylinders, that should resolve. Yep. True. Yep. It is as usual. Yeah. No. Fair fair comment. Okay. Alright. Well, that that yeah. I yeah. That makes some sense. So, look, I'm gonna spend a few hours now this afternoon looking at this agreement clause seventeen three, etcetera. I did talk to a manager, and she's of the impression that, effectively, yes, we can now change clause three, and so we don't need the wording in clause 17. So I'll play with that. And then when I think it's ready, I don't know whether you're able to run out the test one. I don't because I'm gonna be playing with real data, so I don't know how it's gonna look. Have we got a gen citizen? Yeah. Well, I'll play with it either way and and see what's what. And then if you like, I'll have a look at putting that one page together. And then can you and I maybe get together and just go through it? And I'm wondering we do around quality indicators. How do do we need to talk about quality indicators? Oh, sorry. That's this one with Megan. That's a different one. Yes. This is actually to take some work off you. So I think this can be a fairly quick meeting other than there's a list as long as your mile, which as long as your arm, sorry, which we don't wanna have all of them as to which quality indicators we want. So if you can come to that meeting with a list of all of the current quality indicators that you collect, and then we'll see if they're on the list, then we can push them through MOA, in which case Megan will do them and extract them. So I've learned to say these meetings run on longer than we anticipate. What about Friday? I am free. Ironically, immediately after my meeting with Vicky, did you want her to be part of that meeting or not? No. Not you. No. No. No. Sorry. Do you want Vicky to be part of the meeting you and I are gonna have about the rollout of the agreements and and stuff like that on alright. Okay. Right. Not great. Alright. How does 11:30 for an hour tomorrow on Friday sound? That work? Okay. Alright. Well, I will be fine. I'll try and push out this one page and see what I can do in resident select and go from there. Alrighty. And I'll send you an invite. Thanks. 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Just thought I'd touch base. I wonder whether it's worth you and I grabbing a bit of time. But your email this morning saying, hey. I'm on leave.\n\nI'm sticking in my calendar sort of spurred me on to think, oh, need to sort some stuff out because you're going late two weeks tomorrow. So I'm thinking that sort of things that need to have happened or be in the process of by the time you go and leave is the new agreement needs to be finalized, the support at home one as well, Because whilst you are off, because you're not back till the ninth, the care partners would have to be going out and get a new agreement signed because it kicks off the December, doesn't it? So I'm thinking yeah. Yeah. I agree.\n\nIt probably needs to start. I put down here maybe the fourteenth and '20 first. Send the agreements out? Yes. Yes.\n\nSo I think there's also an opportunity here. And, yeah, Amanda is fully behind it. So I know it's gonna be a contentious thing, but we did think about putting a a one pager semi script document together, not full script, but semi script that we can leave with clients around what we then see as small changes regarding windows of care and rostering. Because we're not gonna have another opportunity to go and see them. And this is an opportunity to say, hey.\n\nWe need to do this because of changes at support at home. And they can be really small windows to allow the system to play and do stuff, but just so they have an idea. Well and no. We're not gonna have time to do both. And so I think of the conversation to say it's coming, and it might look about this.\n\nWe'll be just giving you some heads up, some broad conversations around that. And we all had to say, you know, medication problems might be within fifteen minutes, which is no real change. Personal care might be thirty minutes. Domestic assistance might be within an hour. But then if you get a client who pushes back and said, I really don't want it.\n\nWe can say, well, okay. We managed to squeeze you into a half hour window, and they'll feel pretty good about that. And it still allows the system some some scope to actually do stuff. And so thinking of then that scripting, and we can include it in that info sheet, and I'm happy to put something together. And I'm conscious that was you don't get your full team of care partners until Monday, and even then, they won't really know what they're doing.\n\nWhen does she start? Which is a week Friday. She starts on a Friday? Well, any anyway, whatever it is. But, yeah, we we probably need a a meeting.\n\nSo y'all gonna be are you off then or not? No. You're not. Still here. Yeah.\n\nBut, yeah, we probably can't wait until, I mean, potentially, week of the twenty first. So we we can sit down and look at that. But I'm just thinking of that type of thing that's coming up. I haven't heard back from three Digital despite me sending my email to Michael. I haven't heard.\n\nAnd so I'm gonna have to push them about that as well as to what it looks like. I've got my catch up meeting tomorrow with Vicky, really, to go through a co pilot, but she made the comment the other day in the office that she was in at seven just to keep up with the workload. Now I don't know whether that's because the missing care partners and that's what that workload is or whether that's in general terms. I don't know. Okay.\n\nSo, essentially, I also wanna ask you then, what is it that's that's eating your time? Because these are some of the directions that we can get through digital to say, well, this has gotta this has gotta stop. How do we do this type of thing? Anyway, And that's just because she's carrying a high case load at the moment. So when all the care partners are on and firing on all cylinders, that should resolve.\n\nYep. True. Yep. It is as usual. Yeah.\n\nNo. Fair fair comment. Okay. Alright. Well, that that yeah.\n\nI yeah. That makes some sense. So, look, I'm gonna spend a few hours now this afternoon looking at this agreement clause seventeen three, etcetera. I did talk to a manager, and she's of the impression that, effectively, yes, we can now change clause three, and so we don't need the wording in clause 17. So I'll play with that.\n\nAnd then when I think it's ready, I don't know whether you're able to run out the test one. I don't because I'm gonna be playing with real data, so I don't know how it's gonna look. Have we got a gen citizen? Yeah. Well, I'll play with it either way and and see what's what.\n\nAnd then if you like, I'll have a look at putting that one page together. And then can you and I maybe get together and just go through it? And I'm wondering we do around quality indicators. How do do we need to talk about quality indicators? Oh, sorry.\n\nThat's this one with Megan. That's a different one. Yes. This is actually to take some work off you. So I think this can be a fairly quick meeting other than there's a list as long as your mile, which as long as your arm, sorry, which we don't wanna have all of them as to which quality indicators we want.\n\nSo if you can come to that meeting with a list of all of the current quality indicators that you collect, and then we'll see if they're on the list, then we can push them through MOA, in which case Megan will do them and extract them. So I've learned to say these meetings run on longer than we anticipate. What about Friday? I am free. Ironically, immediately after my meeting with Vicky, did you want her to be part of that meeting or not?\n\nNo. Not you. No. No. No.\n\nSorry. Do you want Vicky to be part of the meeting you and I are gonna have about the rollout of the agreements and and stuff like that on alright. Okay. Right. Not great.\n\nAlright. How does 11:30 for an hour tomorrow on Friday sound? That work? Okay. Alright.\n\nWell, I will be fine. I'll try and push out this one page and see what I can do in resident select and go from there. Alrighty. And I'll send you an invite. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good.","start":3.6,"end":4.1,"sentiment":"positive","sentiment_score":0.6251833438873291},{"text":"Just thought I'd touch base.","start":4.96,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.295790895819664},{"text":"I wonder whether it's worth you and I grabbing a bit of time.","start":6.3199997,"end":10.08,"sentiment":"neutral","sentiment_score":0.03281761562595001},{"text":"But your email this morning saying, hey.","start":10.08,"end":13.065001,"sentiment":"neutral","sentiment_score":-0.04303699066596372},{"text":"I'm on leave.","start":13.065001,"end":13.885,"sentiment":"neutral","sentiment_score":-0.055989199628432594}],"sentiment":"neutral","sentiment_score":0.0710875962957226,"num_words":29,"start":3.6,"end":13.885},{"sentences":[{"text":"I'm sticking in my calendar sort of spurred me on to think, oh, need to sort some stuff out because you're going late two weeks tomorrow.","start":14.1050005,"end":21.005001,"sentiment":"neutral","sentiment_score":-0.06672798175937854},{"text":"So I'm thinking that sort of things that need to have happened or be in the process of by the time you go and leave is the new agreement needs to be finalized, the support at home one as well, Because whilst you are off, because you're not back till the ninth, the care partners would have to be going out and get a new agreement signed because it kicks off the December, doesn't it?","start":22.665,"end":53.484997,"sentiment":"neutral","sentiment_score":-0.015649910966555276},{"text":"So I'm thinking yeah.","start":54.65,"end":58.11,"sentiment":"neutral","sentiment_score":-0.05308659980073571},{"text":"Yeah.","start":58.65,"end":59.15,"sentiment":"neutral","sentiment_score":0.03819998353719711},{"text":"I agree.","start":59.21,"end":59.69,"sentiment":"neutral","sentiment_score":0.07441051676869392}],"sentiment":"neutral","sentiment_score":-0.027166631762628204,"num_words":108,"start":14.1050005,"end":59.69},{"sentences":[{"text":"It probably needs to start.","start":59.69,"end":60.89,"sentiment":"neutral","sentiment_score":0.01812693625688553},{"text":"I put down here maybe the fourteenth and '20 first.","start":60.89,"end":64.59,"sentiment":"neutral","sentiment_score":0.0213483240455389},{"text":"Send the agreements out?","start":71.475006,"end":72.855,"sentiment":"neutral","sentiment_score":0.06270301062613726},{"text":"Yes.","start":78.915,"end":79.415,"sentiment":"neutral","sentiment_score":0.06748566776514053},{"text":"Yes.","start":84.87,"end":85.37,"sentiment":"neutral","sentiment_score":0.13114401698112488}],"sentiment":"neutral","sentiment_score":0.03588379280907767,"num_words":21,"start":59.69,"end":85.37},{"sentences":[{"text":"So I think there's also an opportunity here.","start":88.23,"end":90.490005,"sentiment":"neutral","sentiment_score":0.08750942163169384},{"text":"And, yeah, Amanda is fully behind it.","start":91.270004,"end":94.15,"sentiment":"neutral","sentiment_score":0.05412553037915911},{"text":"So I know it's gonna be a contentious thing, but we did think about putting a a one pager semi script document together, not full script, but semi script that we can leave with clients around what we then see as small changes regarding windows of care and rostering.","start":94.15,"end":111.745,"sentiment":"neutral","sentiment_score":0.02627663785705761},{"text":"Because we're not gonna have another opportunity to go and see them.","start":113.3,"end":116.02,"sentiment":"neutral","sentiment_score":0.013121419741461674},{"text":"And this is an opportunity to say, hey.","start":116.02,"end":118.1,"sentiment":"positive","sentiment_score":0.35001659393310547}],"sentiment":"neutral","sentiment_score":0.06338213248887942,"num_words":84,"start":88.23,"end":118.1},{"sentences":[{"text":"We need to do this because of changes at support at home.","start":118.1,"end":121.24,"sentiment":"positive","sentiment_score":0.38191698491573334},{"text":"And they can be really small windows to allow the system to play and do stuff, but just so they have an idea.","start":122.1,"end":128.775,"sentiment":"neutral","sentiment_score":0.3203197011481161},{"text":"Well and no.","start":137.01,"end":142.69,"sentiment":"neutral","sentiment_score":-0.13688878839214644},{"text":"We're not gonna have time to do both.","start":142.69,"end":144.79,"sentiment":"negative","sentiment_score":-0.339792151004076},{"text":"And so I think of the conversation to say it's coming, and it might look about this.","start":145.25,"end":149.56999,"sentiment":"neutral","sentiment_score":-0.02487723054090405}],"sentiment":"neutral","sentiment_score":0.1333085786189056,"num_words":63,"start":118.1,"end":149.56999},{"sentences":[{"text":"We'll be just giving you some heads up, some broad conversations around that.","start":149.56999,"end":153.425,"sentiment":"neutral","sentiment_score":0.12462412308041866},{"text":"And we all had to say, you know, medication problems might be within fifteen minutes, which is no real change.","start":153.425,"end":158.065,"sentiment":"neutral","sentiment_score":-0.08014466091990471},{"text":"Personal care might be thirty minutes.","start":158.065,"end":159.845,"sentiment":"neutral","sentiment_score":0.04341112698117892},{"text":"Domestic assistance might be within an hour.","start":161.74501,"end":163.74501,"sentiment":"neutral","sentiment_score":0.07802927653704371},{"text":"But then if you get a client who pushes back and said, I really don't want it.","start":163.74501,"end":166.73,"sentiment":"neutral","sentiment_score":-0.24489036114776835}],"sentiment":"neutral","sentiment_score":-0.053003873971719594,"num_words":63,"start":149.56999,"end":166.73},{"sentences":[{"text":"We can say, well, okay.","start":166.73,"end":167.45,"sentiment":"neutral","sentiment_score":0.06708017438650131},{"text":"We managed to squeeze you into a half hour window, and they'll feel pretty good about that.","start":167.45,"end":172.25,"sentiment":"positive","sentiment_score":0.49099597685477314},{"text":"And it still allows the system some some scope to actually do stuff.","start":172.25,"end":177.95,"sentiment":"positive","sentiment_score":0.460501471391091},{"text":"And so thinking of then that scripting, and we can include it in that info sheet, and I'm happy to put something together.","start":181.625,"end":188.525,"sentiment":"positive","sentiment_score":0.4765231544556825},{"text":"And I'm conscious that was you don't get your full team of care partners until Monday, and even then, they won't really know what they're doing.","start":190.105,"end":197.82,"sentiment":"neutral","sentiment_score":-0.057802906403174766}],"sentiment":"neutral","sentiment_score":0.28721438800649984,"num_words":84,"start":166.73,"end":197.82},{"sentences":[{"text":"When does she start?","start":201.08,"end":202.22,"sentiment":"neutral","sentiment_score":-0.03652430139482021},{"text":"Which is a week Friday.","start":205.08,"end":206.46,"sentiment":"neutral","sentiment_score":-0.02527277059853077},{"text":"She starts on a Friday?","start":206.68001,"end":207.9,"sentiment":"neutral","sentiment_score":-0.02119327075779438},{"text":"Well, any anyway, whatever it is.","start":213.235,"end":215.655,"sentiment":"neutral","sentiment_score":-0.02526816353201866},{"text":"But, yeah, we we probably need a a meeting.","start":216.035,"end":218.19499,"sentiment":"neutral","sentiment_score":-0.07555501659711202}],"sentiment":"neutral","sentiment_score":-0.04172522561817334,"num_words":29,"start":201.08,"end":218.19499},{"sentences":[{"text":"So y'all gonna be are you off then or not?","start":218.19499,"end":220.515,"sentiment":"neutral","sentiment_score":-0.0910214327275753},{"text":"No.","start":220.515,"end":220.675,"sentiment":"neutral","sentiment_score":-0.2814863622188568},{"text":"You're not.","start":220.675,"end":221.415,"sentiment":"neutral","sentiment_score":-0.2733073830604553},{"text":"Still here.","start":223.45,"end":224.59,"sentiment":"neutral","sentiment_score":-0.05851904023438692},{"text":"Yeah.","start":224.73,"end":225.23,"sentiment":"neutral","sentiment_score":-0.05725898593664169}],"sentiment":"neutral","sentiment_score":-0.1195382826263085,"num_words":16,"start":218.19499,"end":225.23},{"sentences":[{"text":"But, yeah, we probably can't wait until, I mean, potentially, week of the twenty first.","start":226.49,"end":231.45,"sentiment":"neutral","sentiment_score":-0.15573712984720867},{"text":"So we we can sit down and look at that.","start":231.45,"end":233.21,"sentiment":"neutral","sentiment_score":-0.05657699778676033},{"text":"But I'm just thinking of that type of thing that's coming up.","start":233.21,"end":236.43001,"sentiment":"neutral","sentiment_score":-0.1381563606361548},{"text":"I haven't heard back from three Digital despite me sending my email to Michael.","start":237.675,"end":241.43501,"sentiment":"negative","sentiment_score":-0.340852079646928},{"text":"I haven't heard.","start":241.43501,"end":242.49501,"sentiment":"negative","sentiment_score":-0.38909003138542175}],"sentiment":"neutral","sentiment_score":-0.1944241196744972,"num_words":54,"start":226.49,"end":242.49501},{"sentences":[{"text":"And so I'm gonna have to push them about that as well as to what it looks like.","start":244.71501,"end":248.735,"sentiment":"neutral","sentiment_score":-0.22636733452479044},{"text":"I've got my catch up meeting tomorrow with Vicky, really, to go through a co pilot, but she made the comment the other day in the office that she was in at seven just to keep up with the workload.","start":250.6,"end":260.7,"sentiment":"neutral","sentiment_score":-0.12325060586445033},{"text":"Now I don't know whether that's because the missing care partners and that's what that workload is or whether that's in general terms.","start":261.0,"end":268.19498,"sentiment":"negative","sentiment_score":-0.39781770498856256},{"text":"I don't know.","start":269.69498,"end":270.595,"sentiment":"negative","sentiment_score":-0.40770087639490765},{"text":"Okay.","start":273.87,"end":274.37,"sentiment":"neutral","sentiment_score":-0.27703458070755005}],"sentiment":"neutral","sentiment_score":-0.23123036094886415,"num_words":85,"start":244.71501,"end":274.37},{"sentences":[{"text":"So, essentially, I also wanna ask you then, what is it that's that's eating your time?","start":274.99,"end":279.49,"sentiment":"negative","sentiment_score":-0.3679057555273175},{"text":"Because these are some of the directions that we can get through digital to say, well, this has gotta this has gotta stop.","start":279.55002,"end":285.645,"sentiment":"negative","sentiment_score":-0.47331863512163574},{"text":"How do we do this type of thing?","start":285.805,"end":287.50497,"sentiment":"negative","sentiment_score":-0.33420100063085556},{"text":"Anyway, And that's just because she's carrying a high case load at the moment.","start":291.565,"end":308.09,"sentiment":"negative","sentiment_score":-0.39740929859025137},{"text":"So when all the care partners are on and firing on all cylinders, that should resolve.","start":310.39,"end":316.075,"sentiment":"neutral","sentiment_score":-0.13813739968463778}],"sentiment":"negative","sentiment_score":-0.3535111334610295,"num_words":77,"start":274.99,"end":316.075},{"sentences":[{"text":"Yep.","start":327.68,"end":328.0,"sentiment":"neutral","sentiment_score":-0.18583190441131592},{"text":"True.","start":328.0,"end":328.5,"sentiment":"neutral","sentiment_score":-0.11029595136642456},{"text":"Yep.","start":328.88,"end":329.38,"sentiment":"neutral","sentiment_score":-0.16964265704154968},{"text":"It is as usual.","start":338.0,"end":338.97998,"sentiment":"neutral","sentiment_score":-0.19254551082849503},{"text":"Yeah.","start":339.19998,"end":339.69998,"sentiment":"neutral","sentiment_score":-0.03587114438414574}],"sentiment":"neutral","sentiment_score":-0.158977962564677,"num_words":8,"start":327.68,"end":339.69998},{"sentences":[{"text":"No.","start":340.08,"end":340.47998,"sentiment":"neutral","sentiment_score":-0.08333847671747208},{"text":"Fair fair comment.","start":340.47998,"end":341.62,"sentiment":"neutral","sentiment_score":-0.010496662308772406},{"text":"Okay.","start":347.335,"end":347.835,"sentiment":"neutral","sentiment_score":0.06749936938285828},{"text":"Alright.","start":348.295,"end":348.795,"sentiment":"neutral","sentiment_score":0.12659700214862823},{"text":"Well, that that yeah.","start":349.095,"end":350.295,"sentiment":"neutral","sentiment_score":0.19954989105463028}],"sentiment":"neutral","sentiment_score":0.08774674721062184,"num_words":10,"start":340.08,"end":350.295},{"sentences":[{"text":"I yeah.","start":350.295,"end":351.255,"sentiment":"positive","sentiment_score":0.3377036601305008},{"text":"That makes some sense.","start":351.255,"end":352.375,"sentiment":"positive","sentiment_score":0.36430639028549194},{"text":"So, look, I'm gonna spend a few hours now this afternoon looking at this agreement clause seventeen three, etcetera.","start":352.375,"end":358.38,"sentiment":"neutral","sentiment_score":0.11934458150675423},{"text":"I did talk to a manager, and she's of the impression that, effectively, yes, we can now change clause three, and so we don't need the wording in clause 17.","start":358.52,"end":366.2,"sentiment":"neutral","sentiment_score":-0.017880160982410114},{"text":"So I'll play with that.","start":366.2,"end":367.42,"sentiment":"neutral","sentiment_score":-0.01459495685994625}],"sentiment":"neutral","sentiment_score":0.06318000527098774,"num_words":60,"start":350.295,"end":367.42},{"sentences":[{"text":"And then when I think it's ready, I don't know whether you're able to run out the test one.","start":367.48,"end":372.2,"sentiment":"neutral","sentiment_score":-0.11800510887252658},{"text":"I don't because I'm gonna be playing with real data, so I don't know how it's gonna look.","start":372.2,"end":376.55502,"sentiment":"negative","sentiment_score":-0.3687750498453776},{"text":"Have we got a gen citizen?","start":387.1,"end":388.56,"sentiment":"neutral","sentiment_score":-0.09045384948452313},{"text":"Yeah.","start":416.62,"end":417.12,"sentiment":"neutral","sentiment_score":-0.04053138196468353},{"text":"Well, I'll play with it either way and and see what's what.","start":417.42,"end":420.72,"sentiment":"neutral","sentiment_score":-0.08457605789105098}],"sentiment":"neutral","sentiment_score":-0.18711098463141493,"num_words":56,"start":367.48,"end":420.72},{"sentences":[{"text":"And then if you like, I'll have a look at putting that one page together.","start":421.42,"end":424.54,"sentiment":"neutral","sentiment_score":0.06074382836620013},{"text":"And then can you and I maybe get together and just go through it?","start":424.54,"end":429.18,"sentiment":"neutral","sentiment_score":0.04866426717489958},{"text":"And I'm wondering we do around quality indicators.","start":429.18,"end":438.595,"sentiment":"neutral","sentiment_score":-0.038029208313673735},{"text":"How do do we need to talk about quality indicators?","start":446.53,"end":449.11,"sentiment":"neutral","sentiment_score":-0.08858039639890194},{"text":"Oh, sorry.","start":454.44998,"end":455.00998,"sentiment":"neutral","sentiment_score":-0.12128787860274315}],"sentiment":"neutral","sentiment_score":0.003262117923218377,"num_words":49,"start":421.42,"end":455.00998},{"sentences":[{"text":"That's this one with Megan.","start":455.00998,"end":456.28998,"sentiment":"neutral","sentiment_score":-0.08470548838376998},{"text":"That's a different one.","start":456.28998,"end":457.16998,"sentiment":"neutral","sentiment_score":-0.1047684270888567},{"text":"Yes.","start":457.16998,"end":457.66998,"sentiment":"neutral","sentiment_score":-0.01566745527088642},{"text":"This is actually to take some work off you.","start":458.53,"end":460.78998,"sentiment":"neutral","sentiment_score":-0.03178228665557173},{"text":"So I think this can be a fairly quick meeting other than there's a list as long as your mile, which as long as your arm, sorry, which we don't wanna have all of them as to which quality indicators we want.","start":463.435,"end":474.735,"sentiment":"neutral","sentiment_score":0.09832162862377507}],"sentiment":"neutral","sentiment_score":0.04893769207792204,"num_words":61,"start":455.00998,"end":474.735},{"sentences":[{"text":"So if you can come to that meeting with a list of all of the current quality indicators that you collect, and then we'll see if they're on the list, then we can push them through MOA, in which case Megan will do them and extract them.","start":475.34998,"end":489.68997,"sentiment":"neutral","sentiment_score":0.09935687545766221},{"text":"So I've learned to say these meetings run on longer than we anticipate.","start":492.105,"end":500.925,"sentiment":"neutral","sentiment_score":0.008909812913491176},{"text":"What about Friday?","start":501.865,"end":503.005,"sentiment":"neutral","sentiment_score":-0.0000318844492236779},{"text":"I am free.","start":511.73,"end":512.53,"sentiment":"neutral","sentiment_score":0.20711621145407358},{"text":"Ironically, immediately after my meeting with Vicky, did you want her to be part of that meeting or not?","start":512.53,"end":520.675,"sentiment":"neutral","sentiment_score":-0.009377006275922452}],"sentiment":"neutral","sentiment_score":0.061514006778323915,"num_words":85,"start":475.34998,"end":520.675},{"sentences":[{"text":"No.","start":527.935,"end":528.175,"sentiment":"neutral","sentiment_score":-0.09958158433437347},{"text":"Not you.","start":528.175,"end":528.895,"sentiment":"neutral","sentiment_score":-0.10107217356562614},{"text":"No.","start":528.895,"end":529.055,"sentiment":"neutral","sentiment_score":-0.1036183089017868},{"text":"No.","start":529.055,"end":529.215,"sentiment":"neutral","sentiment_score":-0.10280953347682951},{"text":"No.","start":529.215,"end":529.455,"sentiment":"neutral","sentiment_score":-0.09266981482505798}],"sentiment":"neutral","sentiment_score":-0.10013726477821668,"num_words":6,"start":527.935,"end":529.455},{"sentences":[{"text":"Sorry.","start":529.455,"end":529.775,"sentiment":"neutral","sentiment_score":-0.0824178159236908},{"text":"Do you want Vicky to be part of the meeting you and I are gonna have about the rollout of the agreements and and stuff like that on alright.","start":529.775,"end":544.26,"sentiment":"neutral","sentiment_score":-0.04981873011023834},{"text":"Okay.","start":551.875,"end":552.375,"sentiment":"neutral","sentiment_score":-0.09074144810438156},{"text":"Right.","start":554.515,"end":555.015,"sentiment":"neutral","sentiment_score":-0.12740153074264526},{"text":"Not great.","start":558.835,"end":559.495,"sentiment":"negative","sentiment_score":-0.584334671497345}],"sentiment":"neutral","sentiment_score":-0.08570509738124468,"num_words":34,"start":529.455,"end":559.495},{"sentences":[{"text":"Alright.","start":560.435,"end":560.91504,"sentiment":"neutral","sentiment_score":-0.027585234493017197},{"text":"How does 11:30 for an hour tomorrow on Friday sound?","start":560.91504,"end":564.53503,"sentiment":"neutral","sentiment_score":0.019671855494379997},{"text":"That work?","start":566.19995,"end":566.94,"sentiment":"neutral","sentiment_score":0.11345275118947029},{"text":"Okay.","start":567.31995,"end":567.81995,"sentiment":"neutral","sentiment_score":0.1108892783522606},{"text":"Alright.","start":567.95996,"end":568.27997,"sentiment":"neutral","sentiment_score":0.1342151165008545}],"sentiment":"neutral","sentiment_score":0.0427428811788559,"num_words":15,"start":560.435,"end":568.27997},{"sentences":[{"text":"Well, I will be fine.","start":568.27997,"end":569.16,"sentiment":"neutral","sentiment_score":0.2018340617418289},{"text":"I'll try and push out this one page and see what I can do in resident select and go from there.","start":569.16,"end":574.22,"sentiment":"neutral","sentiment_score":0.13087828883102962},{"text":"Alrighty.","start":575.4889,"end":575.9889,"sentiment":"neutral","sentiment_score":0.2738432288169861},{"text":"And I'll send you an invite.","start":576.0489,"end":577.6689,"sentiment":"neutral","sentiment_score":0.2741805737217267},{"text":"Thanks.","start":579.8889,"end":580.2889,"sentiment":"positive","sentiment_score":0.7257463932037354}],"sentiment":"neutral","sentiment_score":0.18830257172093673,"num_words":34,"start":568.27997,"end":580.2889},{"sentences":[{"text":"Bye.","start":580.2889,"end":580.7889,"sentiment":"positive","sentiment_score":0.47469913959503174}],"sentiment":"positive","sentiment_score":0.47469913959503174,"num_words":1,"start":580.2889,"end":580.7889}]}}]},{"alternatives":[{"transcript":"Hi, Mark. How are you? That's good. Yep. Mhmm. The CHSP one, you mean? Yep. Both. Yep. Yeah. Yep. That really needs to be starting very soon even before the end of yeah. I'd be wanting to probably yeah. Yeah. I agree. I'd probably wanna send them all out around that time, and then the visits start. Yeah. So that everyone gets them and gets the notification so that we know everyone's definitely had the thirty days notice for the pricing, but then start going and getting them signed for people who don't return them. Because some people will be happy to just read it and sign it, but others will need a visit. Okay. But I think we need to have had conversations with three digit or about how that will work first because we don't know how like, we don't know quite what that needs to look like. Yeah. Well, it's not until later than that, actually, because Rebecca doesn't start until the eighteenth, I think, eighteenth. I'm pretty sure they said this oh, and it might be seventeenth. Might be seventeenth. No. I'm still I'm still here till the twenty third. Yep. That's general but exacerbated at the moment. Yeah. It is definitely worse at the moment. I don't I don't think it's anything system wise so much. I think it's just the volume of issues that need sorting out with clients that it's just there's no one else to do it. Yeah. Yeah. Well, I just don't know because it's been probably two years since we actually had all of our care partners and not some other major implementation going on. And I don't I so I just don't I don't know what it, yeah, what it looks like to have a full team for starters and beyond that to have not any major change occurring. So I'm I'm I'm not actually really sure, but I I would think it would be a different story completely. Yes. I would hope. I really hope. Mhmm. Yeah. I don't know. I can't remember off the top of my head whether we can do a fake one in there or not. I don't that's what I'm not sure because I know like, in Samwise, we can't anymore because everything is through the API with Services Australia. So you can't like, we've got a dummy client in there, but anything support at home specific, we can't test because it's you can't. Like, you you can't physically have someone that doesn't exist. But in resident select, I would have thought that we still could do that. I just can't remember if it's in there or not. Yep. Because we've got a meeting tomorrow. Mhmm. So did we do it then? I don't you made the meeting. I don't know what it is. Okay. Yep. Mhmm. Yeah. Okay. So we could probably do it then then because that won't take the whole hour. Yeah. Yeah. I'm free Friday morning at the moment. I've just got an interview in the afternoon, but apart from that, I'm free. I don't mind. I can be. Oh, sorry. Probably not only because we are struggling for manpower. And we've had Joanne off this week with no notice both days. So we've been having to pick up the nursing because Aaliyah hasn't been able to cover, and it's so it's been, yeah, really, really hard. Yeah. That's fine. Yep. Yep. Okay. Alright. No worries. Alright. Okay. Cool. Thank you. 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Mark. How are you? That's good. Yep. Mhmm.\n\nThe CHSP one, you mean? Yep. Both. Yep. Yeah.\n\nYep. That really needs to be starting very soon even before the end of yeah. I'd be wanting to probably yeah. Yeah. I agree.\n\nI'd probably wanna send them all out around that time, and then the visits start. Yeah. So that everyone gets them and gets the notification so that we know everyone's definitely had the thirty days notice for the pricing, but then start going and getting them signed for people who don't return them. Because some people will be happy to just read it and sign it, but others will need a visit. Okay.\n\nBut I think we need to have had conversations with three digit or about how that will work first because we don't know how like, we don't know quite what that needs to look like. Yeah. Well, it's not until later than that, actually, because Rebecca doesn't start until the eighteenth, I think, eighteenth. I'm pretty sure they said this oh, and it might be seventeenth. Might be seventeenth.\n\nNo. I'm still I'm still here till the twenty third. Yep. That's general but exacerbated at the moment. Yeah.\n\nIt is definitely worse at the moment. I don't I don't think it's anything system wise so much. I think it's just the volume of issues that need sorting out with clients that it's just there's no one else to do it. Yeah. Yeah.\n\nWell, I just don't know because it's been probably two years since we actually had all of our care partners and not some other major implementation going on. And I don't I so I just don't I don't know what it, yeah, what it looks like to have a full team for starters and beyond that to have not any major change occurring. So I'm I'm I'm not actually really sure, but I I would think it would be a different story completely. Yes. I would hope.\n\nI really hope. Mhmm. Yeah. I don't know. I can't remember off the top of my head whether we can do a fake one in there or not.\n\nI don't that's what I'm not sure because I know like, in Samwise, we can't anymore because everything is through the API with Services Australia. So you can't like, we've got a dummy client in there, but anything support at home specific, we can't test because it's you can't. Like, you you can't physically have someone that doesn't exist. But in resident select, I would have thought that we still could do that. I just can't remember if it's in there or not.\n\nYep. Because we've got a meeting tomorrow. Mhmm. So did we do it then? I don't you made the meeting.\n\nI don't know what it is. Okay. Yep. Mhmm. Yeah.\n\nOkay. So we could probably do it then then because that won't take the whole hour. Yeah. Yeah. I'm free Friday morning at the moment.\n\nI've just got an interview in the afternoon, but apart from that, I'm free. I don't mind. I can be. Oh, sorry. Probably not only because we are struggling for manpower.\n\nAnd we've had Joanne off this week with no notice both days. So we've been having to pick up the nursing because Aaliyah hasn't been able to cover, and it's so it's been, yeah, really, really hard. Yeah. That's fine. Yep.\n\nYep. Okay. Alright. No worries. Alright.\n\nOkay. Cool. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Mark.","start":1.28,"end":2.0,"sentiment":"neutral","sentiment_score":0.10071080550551414},{"text":"How are you?","start":2.0,"end":2.82,"sentiment":"neutral","sentiment_score":0.1416226550936699},{"text":"That's good.","start":4.64,"end":5.54,"sentiment":"positive","sentiment_score":0.6568700671195984},{"text":"Yep.","start":19.855,"end":20.355,"sentiment":"neutral","sentiment_score":-0.01306001842021942},{"text":"Mhmm.","start":21.535,"end":22.035,"sentiment":"neutral","sentiment_score":-0.0003382200375199318}],"sentiment":"neutral","sentiment_score":0.21407016356372172,"num_words":9,"start":1.28,"end":22.035},{"sentences":[{"text":"The CHSP one, you mean?","start":33.19,"end":34.97,"sentiment":"neutral","sentiment_score":0.044127120077610014},{"text":"Yep.","start":39.27,"end":39.77,"sentiment":"neutral","sentiment_score":0.03145457059144974},{"text":"Both.","start":39.989998,"end":40.47,"sentiment":"neutral","sentiment_score":0.040862999856472015},{"text":"Yep.","start":40.47,"end":40.97,"sentiment":"neutral","sentiment_score":0.030405383557081223},{"text":"Yeah.","start":51.425003,"end":51.925003,"sentiment":"neutral","sentiment_score":-0.0259084589779377}],"sentiment":"neutral","sentiment_score":0.03305001060167948,"num_words":9,"start":33.19,"end":51.925003},{"sentences":[{"text":"Yep.","start":53.585,"end":54.085,"sentiment":"neutral","sentiment_score":-0.010402925312519072},{"text":"That really needs to be starting very soon even before the end of yeah.","start":54.77,"end":59.03,"sentiment":"neutral","sentiment_score":-0.045383615153176446},{"text":"I'd be wanting to probably yeah.","start":62.53,"end":64.71,"sentiment":"neutral","sentiment_score":0.022334811898569267},{"text":"Yeah.","start":64.93,"end":65.25,"sentiment":"neutral","sentiment_score":0.06255751103162766},{"text":"I agree.","start":65.25,"end":65.729996,"sentiment":"neutral","sentiment_score":0.1065196841955185}],"sentiment":"neutral","sentiment_score":-0.009840324443454543,"num_words":24,"start":53.585,"end":65.729996},{"sentences":[{"text":"I'd probably wanna send them all out around that time, and then the visits start.","start":65.729996,"end":69.83,"sentiment":"neutral","sentiment_score":0.08500080704689025},{"text":"Yeah.","start":73.225,"end":73.545,"sentiment":"neutral","sentiment_score":0.07701556384563446},{"text":"So that everyone gets them and gets the notification so that we know everyone's definitely had the thirty days notice for the pricing, but then start going and getting them signed for people who don't return them.","start":73.545,"end":84.205,"sentiment":"neutral","sentiment_score":0.08592629996505943},{"text":"Because some people will be happy to just read it and sign it, but others will need a visit.","start":84.72,"end":90.02,"sentiment":"neutral","sentiment_score":0.17072938108130506},{"text":"Okay.","start":130.625,"end":130.94499,"sentiment":"neutral","sentiment_score":0.09546059370040894}],"sentiment":"neutral","sentiment_score":0.10781670688358072,"num_words":73,"start":65.729996,"end":130.94499},{"sentences":[{"text":"But I think we need to have had conversations with three digit or about how that will work first because we don't know how like, we don't know quite what that needs to look like.","start":130.94499,"end":142.485,"sentiment":"neutral","sentiment_score":-0.05250549901809011},{"text":"Yeah.","start":179.79,"end":180.29,"sentiment":"neutral","sentiment_score":0.22883683443069455},{"text":"Well, it's not until later than that, actually, because Rebecca doesn't start until the eighteenth, I think, eighteenth.","start":196.075,"end":203.17,"sentiment":"neutral","sentiment_score":-0.05014484117014541},{"text":"I'm pretty sure they said this oh, and it might be seventeenth.","start":209.63,"end":212.13,"sentiment":"neutral","sentiment_score":-0.05132607836276293},{"text":"Might be seventeenth.","start":212.83,"end":213.73,"sentiment":"neutral","sentiment_score":-0.03254938187698523}],"sentiment":"neutral","sentiment_score":-0.046739476206509964,"num_words":69,"start":130.94499,"end":213.73},{"sentences":[{"text":"No.","start":221.36499,"end":221.765,"sentiment":"neutral","sentiment_score":-0.26135027408599854},{"text":"I'm still I'm still here till the twenty third.","start":221.765,"end":224.265,"sentiment":"neutral","sentiment_score":-0.15806162108977637},{"text":"Yep.","start":256.065,"end":256.565,"sentiment":"neutral","sentiment_score":-0.08177100867033005},{"text":"That's general but exacerbated at the moment.","start":269.32,"end":272.955,"sentiment":"negative","sentiment_score":-0.4605222599846976},{"text":"Yeah.","start":273.115,"end":273.435,"sentiment":"neutral","sentiment_score":-0.2367578148841858}],"sentiment":"neutral","sentiment_score":-0.2750573424916518,"num_words":19,"start":221.36499,"end":273.435},{"sentences":[{"text":"It is definitely worse at the moment.","start":273.435,"end":276.335,"sentiment":"neutral","sentiment_score":-0.3114634518112455},{"text":"I don't I don't think it's anything system wise so much.","start":291.12,"end":294.88,"sentiment":"negative","sentiment_score":-0.39588487961075525},{"text":"I think it's just the volume of issues that need sorting out with clients that it's just there's no one else to do it.","start":294.88,"end":304.1,"sentiment":"negative","sentiment_score":-0.4902695044875145},{"text":"Yeah.","start":308.695,"end":309.195,"sentiment":"neutral","sentiment_score":-0.11726672947406767},{"text":"Yeah.","start":309.57498,"end":310.07498,"sentiment":"neutral","sentiment_score":-0.09201104193925858}],"sentiment":"negative","sentiment_score":-0.42069826630706136,"num_words":44,"start":273.435,"end":310.07498},{"sentences":[{"text":"Well, I just don't know because it's been probably two years since we actually had all of our care partners and not some other major implementation going on.","start":317.42,"end":327.34,"sentiment":"neutral","sentiment_score":-0.2820287139288017},{"text":"And I don't I so I just don't I don't know what it, yeah, what it looks like to have a full team for starters and beyond that to have not any major change occurring.","start":327.34,"end":339.315,"sentiment":"neutral","sentiment_score":-0.14591301466737475},{"text":"So I'm I'm I'm not actually really sure, but I I would think it would be a different story completely.","start":340.415,"end":346.52,"sentiment":"neutral","sentiment_score":-0.32524843476712706},{"text":"Yes.","start":346.58,"end":347.08,"sentiment":"neutral","sentiment_score":0.05607953667640686},{"text":"I would hope.","start":349.46,"end":350.26,"sentiment":"neutral","sentiment_score":0.2227443108956019}],"sentiment":"neutral","sentiment_score":-0.21591282447521715,"num_words":87,"start":317.42,"end":350.26},{"sentences":[{"text":"I really hope.","start":350.26,"end":351.16,"sentiment":"positive","sentiment_score":0.3414599696795146},{"text":"Mhmm.","start":358.97998,"end":359.47998,"sentiment":"neutral","sentiment_score":0.024119965732097626},{"text":"Yeah.","start":379.28,"end":379.78,"sentiment":"neutral","sentiment_score":-0.11013969779014587},{"text":"I don't know.","start":380.08002,"end":381.7,"sentiment":"neutral","sentiment_score":-0.17065499226252237},{"text":"I can't remember off the top of my head whether we can do a fake one in there or not.","start":382.56,"end":386.625,"sentiment":"neutral","sentiment_score":-0.25529864355921744}],"sentiment":"neutral","sentiment_score":-0.16712777396397932,"num_words":28,"start":350.26,"end":386.625},{"sentences":[{"text":"I don't that's what I'm not sure because I know like, in Samwise, we can't anymore because everything is through the API with Services Australia.","start":389.425,"end":397.585,"sentiment":"neutral","sentiment_score":-0.22084894239902497},{"text":"So you can't like, we've got a dummy client in there, but anything support at home specific, we can't test because it's you can't.","start":397.585,"end":407.84,"sentiment":"neutral","sentiment_score":-0.18985546256105104},{"text":"Like, you you can't physically have someone that doesn't exist.","start":407.9,"end":411.19998,"sentiment":"neutral","sentiment_score":-0.15071256458759308},{"text":"But in resident select, I would have thought that we still could do that.","start":412.46,"end":417.12,"sentiment":"neutral","sentiment_score":-0.06426688017589706},{"text":"I just can't remember if it's in there or not.","start":417.725,"end":420.065,"sentiment":"neutral","sentiment_score":-0.08500395119190216}],"sentiment":"neutral","sentiment_score":-0.16065850773130555,"num_words":83,"start":389.425,"end":420.065},{"sentences":[{"text":"Yep.","start":421.245,"end":421.745,"sentiment":"neutral","sentiment_score":0.058147381991147995},{"text":"Because we've got a meeting tomorrow.","start":432.08002,"end":433.54,"sentiment":"neutral","sentiment_score":-0.054778355484207474},{"text":"Mhmm.","start":440.24,"end":440.74,"sentiment":"neutral","sentiment_score":-0.036138977855443954},{"text":"So did we do it then?","start":441.12,"end":442.98,"sentiment":"neutral","sentiment_score":-0.06032844198246797},{"text":"I don't you made the meeting.","start":450.45502,"end":452.215,"sentiment":"neutral","sentiment_score":-0.26103444149096805}],"sentiment":"neutral","sentiment_score":-0.11174195148050785,"num_words":20,"start":421.245,"end":452.215},{"sentences":[{"text":"I don't know what it is.","start":452.215,"end":453.595,"sentiment":"neutral","sentiment_score":-0.23883809645970663},{"text":"Okay.","start":462.22,"end":462.72,"sentiment":"neutral","sentiment_score":0.09599389135837556},{"text":"Yep.","start":467.26,"end":467.76,"sentiment":"neutral","sentiment_score":0.17139345407485962},{"text":"Mhmm.","start":489.39502,"end":489.89502,"sentiment":"neutral","sentiment_score":0.026188168674707413},{"text":"Yeah.","start":490.37,"end":490.61,"sentiment":"neutral","sentiment_score":0.04842811077833176}],"sentiment":"neutral","sentiment_score":-0.10910249538719655,"num_words":10,"start":452.215,"end":490.61},{"sentences":[{"text":"Okay.","start":490.61,"end":491.11,"sentiment":"neutral","sentiment_score":0.06159485876560211},{"text":"So we could probably do it then then because that won't take the whole hour.","start":492.44998,"end":495.99,"sentiment":"neutral","sentiment_score":0.10960587089260419},{"text":"Yeah.","start":497.81,"end":498.31,"sentiment":"neutral","sentiment_score":0.02499234676361084},{"text":"Yeah.","start":504.765,"end":504.845,"sentiment":"neutral","sentiment_score":0.07863728702068329},{"text":"I'm free Friday morning at the moment.","start":504.845,"end":506.765,"sentiment":"neutral","sentiment_score":0.21234819718769618}],"sentiment":"neutral","sentiment_score":0.13182999745011328,"num_words":25,"start":490.61,"end":506.765},{"sentences":[{"text":"I've just got an interview in the afternoon, but apart from that, I'm free.","start":506.765,"end":509.98502,"sentiment":"neutral","sentiment_score":0.1464805927659784},{"text":"I don't mind.","start":524.89,"end":525.77,"sentiment":"neutral","sentiment_score":-0.021549992263317108},{"text":"I can be.","start":525.77,"end":526.75,"sentiment":"neutral","sentiment_score":-0.016751165812214214},{"text":"Oh, sorry.","start":536.185,"end":537.32495,"sentiment":"neutral","sentiment_score":-0.10883728042244911},{"text":"Probably not only because we are struggling for manpower.","start":538.02496,"end":544.73,"sentiment":"neutral","sentiment_score":-0.245377187927564}],"sentiment":"neutral","sentiment_score":-0.01581433637728614,"num_words":31,"start":506.765,"end":544.73},{"sentences":[{"text":"And we've had Joanne off this week with no notice both days.","start":544.79,"end":551.05,"sentiment":"neutral","sentiment_score":-0.21317247301340103},{"text":"So we've been having to pick up the nursing because Aaliyah hasn't been able to cover, and it's so it's been, yeah, really, really hard.","start":551.67,"end":559.98505,"sentiment":"neutral","sentiment_score":-0.1917507153749466},{"text":"Yeah.","start":564.84503,"end":565.085,"sentiment":"neutral","sentiment_score":0.07145829498767853},{"text":"That's fine.","start":565.085,"end":565.80505,"sentiment":"neutral","sentiment_score":0.1414577141404152},{"text":"Yep.","start":565.80505,"end":566.30505,"sentiment":"neutral","sentiment_score":0.11647380888462068}],"sentiment":"neutral","sentiment_score":-0.16782902508247188,"num_words":41,"start":544.79,"end":566.30505},{"sentences":[{"text":"Yep.","start":567.27,"end":567.77,"sentiment":"neutral","sentiment_score":0.06836270540952682},{"text":"Okay.","start":574.39,"end":574.89,"sentiment":"neutral","sentiment_score":0.09179681539535522},{"text":"Alright.","start":575.02997,"end":575.51,"sentiment":"neutral","sentiment_score":0.06588692963123322},{"text":"No worries.","start":575.51,"end":576.17,"sentiment":"neutral","sentiment_score":0.23608596622943878},{"text":"Alright.","start":576.55,"end":577.05,"sentiment":"neutral","sentiment_score":0.15834856033325195}],"sentiment":"neutral","sentiment_score":0.14276115720470747,"num_words":6,"start":567.27,"end":577.05},{"sentences":[{"text":"Okay.","start":578.15,"end":578.63,"sentiment":"neutral","sentiment_score":0.2689897418022156},{"text":"Cool.","start":578.63,"end":578.95,"sentiment":"positive","sentiment_score":0.6806119680404663},{"text":"Thank you.","start":578.95,"end":579.77,"sentiment":"positive","sentiment_score":0.7880494594573975},{"text":"Bye.","start":580.79,"end":581.29,"sentiment":"neutral","sentiment_score":-0.09452918916940688}],"sentiment":"positive","sentiment_score":0.48623428791761397,"num_words":5,"start":578.15,"end":581.29}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi, Mark. How are you?\n\nChannel 0: Good.\n\nChannel 1: That's\n\nChannel 0: Just\n\nChannel 1: good.\n\nChannel 0: thought I'd touch base. I wonder whether it's worth you and I grabbing a bit of time. But your email this morning saying, hey. I'm on leave. I'm sticking in my calendar sort of spurred me on to think, oh, need to sort some stuff out because you're going late\n\nChannel 1: Yep.\n\nChannel 0: two weeks tomorrow.\n\nChannel 1: Mhmm.\n\nChannel 0: So I'm thinking that sort of things that need to have happened or be in the process of by the time you go and leave is the new agreement needs to be finalized,\n\nChannel 1: The CHSP one, you mean?\n\nChannel 0: the support at home one as well,\n\nChannel 1: Yep. Both. Yep.\n\nChannel 0: Because whilst you are off, because you're not back till the ninth, the care partners would have to be going out and get a new agreement signed because it\n\nChannel 1: Yeah.\n\nChannel 0: kicks off the December, doesn't it?\n\nChannel 1: Yep.\n\nChannel 0: So\n\nChannel 1: That\n\nChannel 0: I'm\n\nChannel 1: really\n\nChannel 0: thinking\n\nChannel 1: needs to be starting very soon even before\n\nChannel 0: yeah.\n\nChannel 1: the end of yeah.\n\nChannel 0: Yeah. I agree. It probably needs to start. I put down here maybe\n\nChannel 1: I'd\n\nChannel 0: the\n\nChannel 1: be\n\nChannel 0: fourteenth\n\nChannel 1: wanting to\n\nChannel 0: and\n\nChannel 1: probably\n\nChannel 0: '20 first.\n\nChannel 1: yeah. Yeah. I agree. I'd probably wanna send them all out around that time, and then the visits start.\n\nChannel 0: Send the agreements out?\n\nChannel 1: Yeah. So that everyone gets them and gets the notification so that we know everyone's definitely had the thirty days notice\n\nChannel 0: Yes.\n\nChannel 1: for the pricing, but then start going and getting them signed for people who don't return them. Because\n\nChannel 0: Yes.\n\nChannel 1: some people will be happy to just read it and sign\n\nChannel 0: So\n\nChannel 1: it,\n\nChannel 0: I think\n\nChannel 1: but\n\nChannel 0: there's\n\nChannel 1: others\n\nChannel 0: also\n\nChannel 1: will\n\nChannel 0: an\n\nChannel 1: need\n\nChannel 0: opportunity\n\nChannel 1: a visit.\n\nChannel 0: here. And, yeah, Amanda is fully behind it. So I know it's gonna be a contentious thing, but we did think about putting a a one pager semi script document together, not full script, but semi script that we can leave with clients around what we then see as small changes regarding windows of care and rostering. Because we're not gonna have another opportunity to go and see them. And this is an opportunity to say, hey.\n\nWe need to do this because of changes at support at home. And they can be really small windows to allow the system to play and do stuff, but just so they have an idea.\n\nChannel 1: Okay. But I think we need to have had conversations with three digit or about how that will work first\n\nChannel 0: Well\n\nChannel 1: because\n\nChannel 0: and\n\nChannel 1: we don't know how like, we don't know quite what that needs to look like.\n\nChannel 0: no. We're not gonna have time to do both. And so I think of the conversation to say it's coming, and it might look about this. We'll be just giving you some heads up, some broad conversations around that. And we all had to say, you know, medication problems might be within fifteen minutes, which is no real change.\n\nPersonal care might be thirty minutes. Domestic assistance might be within an hour. But then if you get a client who pushes back and said, I really don't want it. We can say, well, okay. We managed to squeeze you into a half hour window, and they'll feel pretty good about that.\n\nAnd it still allows the system some some scope to actually do stuff.\n\nChannel 1: Yeah.\n\nChannel 0: And so thinking of then that scripting, and we can include it in that info sheet, and I'm happy to put something together. And I'm conscious that was you don't get your full team of care partners until Monday, and even then, they won't really\n\nChannel 1: Well,\n\nChannel 0: know\n\nChannel 1: it's\n\nChannel 0: what\n\nChannel 1: not\n\nChannel 0: they're\n\nChannel 1: until later\n\nChannel 0: doing.\n\nChannel 1: than that, actually, because Rebecca doesn't start until\n\nChannel 0: When does\n\nChannel 1: the\n\nChannel 0: she\n\nChannel 1: eighteenth,\n\nChannel 0: start?\n\nChannel 1: I think, eighteenth.\n\nChannel 0: Which is a week Friday. She starts on a Friday?\n\nChannel 1: I'm pretty sure they said this oh, and it might be seventeenth. Might be seventeenth.\n\nChannel 0: Well, any anyway, whatever it is. But, yeah, we we probably need a a meeting. So y'all gonna be are you off then or not? No. You're not.\n\nChannel 1: No. I'm still I'm still here till the twenty\n\nChannel 0: Still\n\nChannel 1: third.\n\nChannel 0: here. Yeah. But, yeah, we probably can't wait until, I mean, potentially, week of the twenty first. So we we can sit down and look at that. But I'm just thinking of that type of thing that's coming up.\n\nI haven't heard back from three Digital despite me sending my email to Michael. I haven't heard. And so I'm gonna have to push them about that as well as to what it looks like. I've got my catch up meeting tomorrow with Vicky, really, to go through a co pilot, but she\n\nChannel 1: Yep.\n\nChannel 0: made the comment the other day in the office that she was in at seven just to keep up with the workload. Now I don't know whether that's because the missing care partners and that's what that workload is or whether that's in general terms.\n\nChannel 1: That's\n\nChannel 0: I don't know.\n\nChannel 1: general but exacerbated at the moment. Yeah. It is\n\nChannel 0: Okay.\n\nChannel 1: definitely worse\n\nChannel 0: So, essentially,\n\nChannel 1: at\n\nChannel 0: I\n\nChannel 1: the\n\nChannel 0: also\n\nChannel 1: moment.\n\nChannel 0: wanna ask you then, what is it that's that's eating your time? Because these are some of the directions that we can get through digital to say, well, this has gotta this has gotta stop. How do we do this type of thing?\n\nChannel 1: I don't\n\nChannel 0: Anyway,\n\nChannel 1: I don't think it's anything system wise so much. I think it's just the volume of issues that need sorting out with clients that it's just there's no one else to do it.\n\nChannel 0: And that's just because she's carrying a high case load at the moment.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: So when all the care partners are on and firing on all cylinders, that should resolve.\n\nChannel 1: Well, I just don't know because it's been probably two years since we actually had all of our care partners and not some other major implementation going on. And I don't\n\nChannel 0: Yep. True.\n\nChannel 1: I so I just don't\n\nChannel 0: Yep.\n\nChannel 1: I don't know what it, yeah, what it looks like to have a full team for starters and beyond that to have not any major\n\nChannel 0: It is as\n\nChannel 1: change\n\nChannel 0: usual.\n\nChannel 1: occurring.\n\nChannel 0: Yeah. No.\n\nChannel 1: So\n\nChannel 0: Fair fair\n\nChannel 1: I'm\n\nChannel 0: comment.\n\nChannel 1: I'm I'm not actually really sure, but I I would think it would be a different story completely. Yes.\n\nChannel 0: Okay. Alright. Well, that\n\nChannel 1: I\n\nChannel 0: that\n\nChannel 1: would hope.\n\nChannel 0: yeah.\n\nChannel 1: I\n\nChannel 0: I\n\nChannel 1: really hope.\n\nChannel 0: yeah. That makes some sense. So, look, I'm gonna spend a few hours now this afternoon looking at this agreement clause seventeen three, etcetera. I did talk\n\nChannel 1: Mhmm.\n\nChannel 0: to a manager, and she's of the impression that, effectively, yes, we can now change clause three, and so we don't need the wording in clause 17. So I'll play with that. And then when I think it's ready, I don't know whether you're able to run out the test one. I don't because I'm gonna be playing with real data, so I don't know how it's gonna look.\n\nChannel 1: Yeah. I don't know. I can't remember off the top of my head whether we can do a fake one in there or not.\n\nChannel 0: Have we got a gen citizen?\n\nChannel 1: I don't that's what I'm not sure because I know like, in Samwise, we can't anymore because everything is through the API with Services Australia. So you can't like, we've got a dummy client in there, but anything support at home specific, we can't test because it's you can't. Like, you you can't physically have someone that doesn't exist. But in resident select, I would have thought that we still could do that.\n\nChannel 0: Yeah. Well, I'll\n\nChannel 1: I\n\nChannel 0: play\n\nChannel 1: just\n\nChannel 0: with\n\nChannel 1: can't\n\nChannel 0: it\n\nChannel 1: remember\n\nChannel 0: either way\n\nChannel 1: if it's in\n\nChannel 0: and\n\nChannel 1: there or\n\nChannel 0: and\n\nChannel 1: not.\n\nChannel 0: see what's what.\n\nChannel 1: Yep.\n\nChannel 0: And then if you like, I'll have a look at putting that one page together. And then can you and I maybe get together and just go through it? And I'm wondering\n\nChannel 1: Because we've got a meeting tomorrow.\n\nChannel 0: we do around quality indicators.\n\nChannel 1: Mhmm. So did we do it then?\n\nChannel 0: How do do we need to talk about quality indicators?\n\nChannel 1: I don't you made the meeting. I don't know what it is.\n\nChannel 0: Oh, sorry. That's this one with Megan. That's a different one. Yes. This is actually to take some work off you.\n\nChannel 1: Okay.\n\nChannel 0: So I think this can be a fairly quick meeting\n\nChannel 1: Yep.\n\nChannel 0: other than there's a list as long as your mile, which as long as your arm, sorry, which we don't wanna have all of them as to which quality indicators we want. So if you can come to that meeting with a list of all of the current quality indicators that you collect, and then we'll see if they're on the list, then we can push them through MOA, in which case Megan will do them and extract them.\n\nChannel 1: Mhmm. Yeah. Okay.\n\nChannel 0: So\n\nChannel 1: So we could probably do it then then because that won't take the whole hour.\n\nChannel 0: I've learned\n\nChannel 1: Yeah.\n\nChannel 0: to say these meetings run on longer than we anticipate. What about Friday?\n\nChannel 1: Yeah. I'm free Friday morning at the moment. I've just got an interview in the afternoon, but apart from that, I'm free.\n\nChannel 0: I am free. Ironically, immediately after my meeting with Vicky, did you want her to be part of that meeting or not?\n\nChannel 1: I don't mind. I can be.\n\nChannel 0: No. Not you. No. No. No.\n\nSorry. Do you want Vicky to be part of the meeting you and I are gonna have about the rollout of the agreements and and stuff like\n\nChannel 1: Oh,\n\nChannel 0: that on\n\nChannel 1: sorry. Probably not only because we are struggling\n\nChannel 0: alright.\n\nChannel 1: for manpower. And we've had Joanne off this week with no notice both days. So we've\n\nChannel 0: Okay.\n\nChannel 1: been having to pick up the nursing because\n\nChannel 0: Right.\n\nChannel 1: Aaliyah hasn't been able to cover, and it's so it's been, yeah, really,\n\nChannel 0: Not great.\n\nChannel 1: really hard.\n\nChannel 0: Alright. How does 11:30 for an hour tomorrow on Friday sound?\n\nChannel 1: Yeah. That's fine. Yep.\n\nChannel 0: That work?\n\nChannel 1: Yep.\n\nChannel 0: Okay. Alright. Well, I will be fine. I'll try and push out this one page and see what I can do in resident select and go from there.\n\nChannel 1: Okay. Alright.\n\nChannel 0: Alrighty.\n\nChannel 1: No worries.\n\nChannel 0: And I'll send\n\nChannel 1: Alright.\n\nChannel 0: you an invite.\n\nChannel 1: Okay. Cool. Thank you.\n\nChannel 0: Thanks. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi, Mark.","start":1.28,"end":2.0,"sentiment":"neutral","sentiment_score":0.10071080550551414},{"text":"How are 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invite.","start":576.6889,"end":577.6689,"sentiment":"neutral","sentiment_score":0.30253979563713074}],"sentiment":"neutral","sentiment_score":0.30253979563713074,"channel":0,"num_words":3,"start":576.6889,"end":577.6689},{"sentences":[{"text":"Okay.","start":578.15,"end":578.63,"sentiment":"neutral","sentiment_score":0.2689897418022156},{"text":"Cool.","start":578.63,"end":578.95,"sentiment":"positive","sentiment_score":0.6806119680404663},{"text":"Thank you.","start":578.95,"end":579.77,"sentiment":"positive","sentiment_score":0.7880494594573975}],"sentiment":"positive","sentiment_score":0.6314251571893692,"channel":1,"num_words":4,"start":578.15,"end":579.77},{"sentences":[{"text":"Thanks.","start":579.8889,"end":580.2889,"sentiment":"positive","sentiment_score":0.7257463932037354},{"text":"Bye.","start":580.2889,"end":580.7889,"sentiment":"positive","sentiment_score":0.47469913959503174}],"sentiment":"positive","sentiment_score":0.6002227663993835,"channel":0,"num_words":2,"start":579.8889,"end":580.7889},{"sentences":[{"text":"Bye.","start":580.79,"end":581.29,"sentiment":"neutral","sentiment_score":-0.09452918916940688}],"sentiment":"neutral","sentiment_score":-0.09452918916940688,"channel":1,"num_words":1,"start":580.79,"end":581.29}]},"summary":{"result":"success","short":"The speakers discuss the need for a new agreement clause and a one-pager semi script document to be sent to clients. They also discuss the process of implementing a new agreement clause and the need for a full team of care partners to handle it. They mention the need for a meeting to discuss a co pilot and the impact of the new agreement clause on their workload. They also discuss the importance of sorting out issues with clients and the need for a test to determine quality indicators. They plan to play around with the agreement clause seventeen three and suggest a meeting to discuss it further."},"intents":{"segments":[{"text":"So I'm thinking that sort of things that need to have happened or be in the process of by the time you go and leave is the new agreement needs to be finalized, The CHSP one, you mean? the support at home one as well, Yep. Both.","start_word":64,"end_word":110,"intents":[{"intent":"Finalize agreement and finalize agreement","confidence_score":0.004795156}]},{"text":"I'd probably wanna send them all out around that time, and then the visits start. Send the agreements out? Yeah.","start_word":194,"end_word":213,"intents":[{"intent":"Send agreements","confidence_score":0.35482687},{"intent":"Send agreements","confidence_score":0.052583076}]},{"text":"for the pricing, but then start going and getting them signed for people who don't return them. Because Yes.","start_word":235,"end_word":253,"intents":[{"intent":"Check pricing","confidence_score":0.0000041927046}]},{"text":"So I know it's gonna be a contentious thing, but we did think about putting a a one pager semi script document together, not full script, but semi script that we can leave with clients around what we then see as small changes regarding windows of care and rostering.","start_word":287,"end_word":335,"intents":[{"intent":"Leave semi script document with clients","confidence_score":0.08290242}]},{"text":"Well, any anyway, whatever it is. But, yeah, we we probably need a a meeting. So y'all gonna be are you off then or not?","start_word":650,"end_word":674,"intents":[{"intent":"Schedule meeting","confidence_score":0.23674609}]},{"text":"I haven't heard back from three Digital despite me sending my email to Michael. I haven't heard. And so I'm gonna have to push them about that as well as to what it looks like.","start_word":728,"end_word":762,"intents":[{"intent":"Request update","confidence_score":0.000023837674}]},{"text":"And so I'm gonna have to push them about that as well as to what it looks like.","start_word":745,"end_word":762,"intents":[{"intent":"Push about workload","confidence_score":0.20886}]},{"text":"I've got my catch up meeting tomorrow with Vicky, really, to go through a co pilot, but she Yep. made the comment the other day in the office that she was in at seven just to keep up with the workload.","start_word":763,"end_word":803,"intents":[{"intent":"Resolve workload","confidence_score":0.00755424}]},{"text":"I've got my catch up meeting tomorrow with Vicky, really, to go through a co pilot, but she Yep. made the comment the other day in the office that she was in at seven just to keep up with the workload. Now I don't know whether that's because the missing care partners and that's what that workload is or whether that's in general terms.","start_word":763,"end_word":826,"intents":[{"intent":"Assess workload","confidence_score":0.0002870337}]},{"text":"Well, I just don't know because it's been probably two years since we actually had all of our care partners and not some other major implementation going on.","start_word":960,"end_word":987,"intents":[{"intent":"Determine implementation timeline","confidence_score":0.005749777}]},{"text":"I don't know what it, yeah, what it looks like to have a full team for starters and beyond that to have not any major It is as change usual. occurring. Yeah.","start_word":999,"end_word":1030,"intents":[{"intent":"Report team size","confidence_score":0.0006095193}]},{"text":"So, look, I'm gonna spend a few hours now this afternoon looking at this agreement clause seventeen three, etcetera.","start_word":1074,"end_word":1092,"intents":[{"intent":"Update clause 17 and change clause seventeen","confidence_score":0.0001035868}]},{"text":"And then when I think it's ready, I don't know whether you're able to run out the test one.","start_word":1129,"end_word":1147,"intents":[{"intent":"Run test one","confidence_score":0.6743864}]},{"text":"I don't because I'm gonna be playing with real data, so I don't know how it's gonna look. Yeah.","start_word":1148,"end_word":1166,"intents":[{"intent":"Resolve real data","confidence_score":0.0006395323}]},{"text":"that.","start_word":1269,"end_word":1269,"intents":[{"intent":"Arrange call","confidence_score":0.000037353107}]},{"text":"other than there's a list as long as your mile, which as long as your arm, sorry, which we don't wanna have all of them as to which quality indicators we want.","start_word":1398,"end_word":1429,"intents":[{"intent":"Provide list","confidence_score":0.0040482064}]},{"text":"I'm free Friday morning at the moment. I've just got an interview in the afternoon, but apart from that, I'm free. I am free.","start_word":1513,"end_word":1536,"intents":[{"intent":"Evaluate availability","confidence_score":0.0014350191}]},{"text":"Do you want Vicky to be part of the meeting you and I are gonna have about the rollout of the agreements and and stuff like Oh, that on sorry.","start_word":1569,"end_word":1598,"intents":[{"intent":"Discuss agreement rollout","confidence_score":0.10066591}]},{"text":"Aaliyah hasn't been able to cover, and it's so it's been, yeah, really, Not great. really hard.","start_word":1633,"end_word":1649,"intents":[{"intent":"Express frustration with nursing","confidence_score":0.001377967}]},{"text":"How does 11:30 for an hour tomorrow on Friday sound?","start_word":1651,"end_word":1660,"intents":[{"intent":"Specify meeting time","confidence_score":0.0005112769}]},{"text":"I'll try and push out this one page and see what I can do in resident select and go from there. Okay.","start_word":1675,"end_word":1696,"intents":[{"intent":"Offer resident select","confidence_score":0.00014219349},{"intent":"Push out page","confidence_score":0.047143787}]}]},"sentiments":{"segments":[{"text":"Hi, Mark. How are you?","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.12501893937587738},{"text":"Good. That's Just good.","start_word":5,"end_word":8,"sentiment":"positive","sentiment_score":0.6597592234611511},{"text":"thought I'd touch base. I wonder whether it's worth you and I grabbing a bit of time. But your email this morning saying, hey. I'm on leave. I'm sticking in my calendar sort of spurred me on to think, oh, need to sort some stuff out because you're going late Yep. two weeks tomorrow. Mhmm. So I'm thinking that sort of things that need to have happened or be in the process of by the time you go and leave is the new agreement needs to be finalized, The CHSP one, you mean? the support at home one as well, Yep. Both. Yep. Because whilst you are off, because you're not back till the ninth, the care partners would have to be going out and get a new agreement signed because it Yeah. kicks off the December, doesn't it? Yep. So That I'm really thinking needs to be starting very soon even before yeah. the end of yeah. Yeah. I agree. It probably needs to start. I put down here maybe I'd the be fourteenth wanting to and probably '20 first. yeah. Yeah. I agree. I'd probably wanna send them all out around that time, and then the visits start. Send the agreements out? Yeah. So that everyone gets them and gets the notification so that we know everyone's definitely had the thirty days notice Yes. for the pricing, but then start going and getting them signed for people who don't return them. Because Yes. some people will be happy to just read it and sign So it, I think but there's others also will an need opportunity a visit. here. And, yeah, Amanda is fully behind it. So I know it's gonna be a contentious thing, but we did think about putting a a one pager semi script document together, not full script, but semi script that we can leave with clients around what we then see as small changes regarding windows of care and rostering. Because we're not gonna have another opportunity to go and see them.","start_word":9,"end_word":347,"sentiment":"neutral","sentiment_score":0.02420313097536564},{"text":"And this is an opportunity to say, hey. We need to do this because of changes at support at home.","start_word":348,"end_word":367,"sentiment":"positive","sentiment_score":0.37041330337524414},{"text":"And they can be really small windows to allow the system to play and do stuff, but just so they have an idea. Okay. But I think we need to have had conversations with three digit or about how that will work first Well because and we don't know how like, we don't know quite what that needs to look like. no. We're not gonna have time to do both. And so I think of the conversation to say it's coming, and it might look about this. We'll be just giving you some heads up, some broad conversations around that. And we all had to say, you know, medication problems might be within fifteen minutes, which is no real change. Personal care might be thirty minutes. Domestic assistance might be within an hour. But then if you get a client who pushes back and said, I really don't want it. We can say, well, okay.","start_word":368,"end_word":522,"sentiment":"neutral","sentiment_score":-0.023267609998583794},{"text":"We managed to squeeze you into a half hour window, and they'll feel pretty good about that. And it still allows the system some some scope to actually do stuff.","start_word":523,"end_word":552,"sentiment":"positive","sentiment_score":0.4676942825317383},{"text":"Yeah.","start_word":553,"end_word":553,"sentiment":"neutral","sentiment_score":0.22883683443069455},{"text":"And so thinking of then that scripting, and we can include it in that info sheet, and I'm happy to put something together.","start_word":554,"end_word":576,"sentiment":"positive","sentiment_score":0.4826638400554657},{"text":"And I'm conscious that was you don't get your full team of care partners until Monday, and even then, they won't really Well, know it's what not they're until later doing. than that, actually, because Rebecca doesn't start until When does the she eighteenth, start? I think, eighteenth. Which is a week Friday. She starts on a Friday? I'm pretty sure they said this oh, and it might be seventeenth. Might be seventeenth. Well, any anyway, whatever it is. But, yeah, we we probably need a a meeting. So y'all gonna be are you off then or not? No. You're not. No. I'm still I'm still here till the twenty Still third. here. Yeah. But, yeah, we probably can't wait until, I mean, potentially, week of the twenty first. So we we can sit down and look at that. But I'm just thinking of that type of thing that's coming up.","start_word":577,"end_word":727,"sentiment":"neutral","sentiment_score":-0.08626180926695565},{"text":"I haven't heard back from three Digital despite me sending my email to Michael. I haven't heard.","start_word":728,"end_word":744,"sentiment":"negative","sentiment_score":-0.3646336793899536},{"text":"And so I'm gonna have to push them about that as well as to what it looks like. I've got my catch up meeting tomorrow with Vicky, really, to go through a co pilot, but she Yep. made the comment the other day in the office that she was in at seven just to keep up with the workload.","start_word":745,"end_word":803,"sentiment":"neutral","sentiment_score":-0.14981232583522797},{"text":"Now I don't know whether that's because the missing care partners and that's what that workload is or whether that's in general terms. That's I don't know. general but exacerbated at the moment.","start_word":804,"end_word":836,"sentiment":"negative","sentiment_score":-0.41444358229637146},{"text":"Yeah. It is Okay. definitely worse So, essentially, at I the also moment.","start_word":837,"end_word":849,"sentiment":"neutral","sentiment_score":-0.2868209779262543},{"text":"wanna ask you then, what is it that's that's eating your time? Because these are some of the directions that we can get through digital to say, well, this has gotta this has gotta stop.","start_word":850,"end_word":884,"sentiment":"negative","sentiment_score":-0.4523128867149353},{"text":"How do we do this type of thing?","start_word":885,"end_word":892,"sentiment":"neutral","sentiment_score":-0.3237602710723877},{"text":"I don't Anyway, I don't think it's anything system wise so much. I think it's just the volume of issues that need sorting out with clients that it's just there's no one else to do it. And that's just because she's carrying a high case load at the moment.","start_word":893,"end_word":941,"sentiment":"negative","sentiment_score":-0.4398042857646942},{"text":"Yeah. Yeah. So when all the care partners are on and firing on all cylinders, that should resolve. Well, I just don't know because it's been probably two years since we actually had all of our care partners and not some other major implementation going on. And I don't Yep. True. I so I just don't Yep. I don't know what it, yeah, what it looks like to have a full team for starters and beyond that to have not any major It is as change usual. occurring. Yeah. No. So Fair fair I'm comment.","start_word":942,"end_word":1036,"sentiment":"neutral","sentiment_score":-0.17428113520145416},{"text":"I'm I'm not actually really sure, but I I would think it would be a different story completely.","start_word":1037,"end_word":1054,"sentiment":"negative","sentiment_score":-0.3384559452533722},{"text":"Yes. Okay. Alright. Well, that I that would hope. yeah.","start_word":1055,"end_word":1064,"sentiment":"neutral","sentiment_score":0.161141037940979},{"text":"I I really hope. yeah. That makes some sense.","start_word":1065,"end_word":1073,"sentiment":"positive","sentiment_score":0.34691572189331055},{"text":"So, look, I'm gonna spend a few hours now this afternoon looking at this agreement clause seventeen three, etcetera. I did talk Mhmm. to a manager, and she's of the impression that, effectively, yes, we can now change clause three, and so we don't need the wording in clause 17. So I'll play with that. And then when I think it's ready, I don't know whether you're able to run out the test one.","start_word":1074,"end_word":1147,"sentiment":"neutral","sentiment_score":-0.005536363460123539},{"text":"I don't because I'm gonna be playing with real data, so I don't know how it's gonna look.","start_word":1148,"end_word":1165,"sentiment":"negative","sentiment_score":-0.3623415231704712},{"text":"Yeah. I don't know. I can't remember off the top of my head whether we can do a fake one in there or not. Have we got a gen citizen? I don't that's what I'm not sure because I know like, in Samwise, we can't anymore because everything is through the API with Services Australia. So you can't like, we've got a dummy client in there, but anything support at home specific, we can't test because it's you can't. Like, you you can't physically have someone that doesn't exist. But in resident select, I would have thought that we still could do Yeah. that. Well, I'll I play just with can't it remember either way if it's in and there or and not. see what's what. Yep. And then if you like, I'll have a look at putting that one page together. And then can you and I maybe get together and just go through it? And I'm wondering Because we've got a meeting tomorrow. we do around quality indicators. Mhmm. So did we do it then? How do do we need to talk about quality indicators? I don't you made the meeting. I don't know what it is. Oh, sorry. That's this one with Megan. That's a different one. Yes. This is actually to take some work off you. Okay. So I think this can be a fairly quick meeting Yep. other than there's a list as long as your mile, which as long as your arm, sorry, which we don't wanna have all of them as to which quality indicators we want. So if you can come to that meeting with a list of all of the current quality indicators that you collect, and then we'll see if they're on the list, then we can push them through MOA, in which case Megan will do them and extract them. Mhmm. Yeah. Okay. So So we could probably do it then then because that won't take the whole hour. I've learned Yeah. to say these meetings run on longer than we anticipate. What about Friday? Yeah. I'm free Friday morning at the moment. I've just got an interview in the afternoon, but apart from that, I'm free. I am free. Ironically, immediately after my meeting with Vicky, did you want her to be part of that meeting or not? I don't mind. I can be. No. Not you. No. No. No. Sorry. Do you want Vicky to be part of the meeting you and I are gonna have about the rollout of the agreements and and stuff like Oh, that on sorry. Probably not only because we are struggling alright. for manpower. And we've had Joanne off this week with no notice both days. So we've Okay. been having to pick up the nursing because Right. Aaliyah hasn't been able to cover, and it's so it's been, yeah, really, Not great.","start_word":1166,"end_word":1647,"sentiment":"neutral","sentiment_score":-0.05241724189672294},{"text":"really hard.","start_word":1648,"end_word":1649,"sentiment":"negative","sentiment_score":-0.5166772603988647},{"text":"Alright. How does 11:30 for an hour tomorrow on Friday sound? Yeah. That's fine. Yep. That work? Yep. Okay. Alright. Well, I will be fine. I'll try and push out this one page and see what I can do in resident select and go from there. Okay. Alright. Alrighty. No worries. And I'll send Alright. you an invite. Okay.","start_word":1650,"end_word":1708,"sentiment":"neutral","sentiment_score":0.13222473607224933},{"text":"Cool. Thank you. Thanks. Bye.","start_word":1709,"end_word":1713,"sentiment":"positive","sentiment_score":0.6559056639671326},{"text":"Bye.","start_word":1714,"end_word":1714,"sentiment":"neutral","sentiment_score":0.29268425703048706}],"average":{"sentiment":"neutral","sentiment_score":-0.05073090488594172}}}}