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today?","start":22.685001,"end":27.825,"sentiment":"neutral","sentiment_score":-0.04905118743578593}],"sentiment":"neutral","sentiment_score":-0.050026411242369145,"channel":0,"num_words":36,"start":14.845,"end":27.825},{"sentences":[{"text":"I haven't been home yet.","start":28.61,"end":30.150002,"sentiment":"neutral","sentiment_score":-0.14389731884002685},{"text":"So","start":30.37,"end":30.87,"sentiment":"neutral","sentiment_score":-0.052890025079250336}],"sentiment":"neutral","sentiment_score":-0.1287294365465641,"channel":1,"num_words":6,"start":28.61,"end":30.87},{"sentences":[{"text":"Okay.","start":31.800001,"end":32.04,"sentiment":"neutral","sentiment_score":-0.01801479421555996},{"text":"I 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much.","start":38.442936,"end":39.582935,"sentiment":"positive","sentiment_score":0.7171143740415573}],"sentiment":"positive","sentiment_score":0.6957127571105957,"channel":1,"num_words":5,"start":38.282936,"end":39.582935},{"sentences":[{"text":"You're welcome.","start":40.102875,"end":40.902874,"sentiment":"positive","sentiment_score":0.5339348912239075},{"text":"Bye.","start":40.902874,"end":41.222874,"sentiment":"positive","sentiment_score":0.34162864089012146},{"text":"Have","start":41.222874,"end":41.382874,"sentiment":"positive","sentiment_score":0.3765728771686554}],"sentiment":"positive","sentiment_score":0.44651782512664795,"channel":0,"num_words":4,"start":40.102875,"end":41.382874},{"sentences":[{"text":"Okay.","start":41.242935,"end":41.742935,"sentiment":"positive","sentiment_score":0.37222862243652344}],"sentiment":"positive","sentiment_score":0.37222862243652344,"channel":1,"num_words":1,"start":41.242935,"end":41.742935},{"sentences":[{"text":"a great day.","start":41.382874,"end":42.282875,"sentiment":"positive","sentiment_score":0.5295934875806173}],"sentiment":"positive","sentiment_score":0.5295934875806173,"channel":0,"num_words":3,"start":41.382874,"end":42.282875},{"sentences":[{"text":"Bye.","start":41.802937,"end":42.302937,"sentiment":"neutral","sentiment_score":0.17005078494548798}],"sentiment":"neutral","sentiment_score":0.17005078494548798,"channel":1,"num_words":1,"start":41.802937,"end":42.302937}]},"summary":{"result":"success","short":"A representative from Airtel tech support named Maureen calls a customer named Megan to check if they need assistance with their router delivery. Maureen notes that the Internet service is still offline and asks if Megan is experiencing any issues or needs assistance with setting it up. Megan is instructed to call back if they need assistance, and the call ends politely."},"intents":{"segments":[{"text":"Just wanted to check-in because we noticed that the router has been delivered, but the Internet service is still offline. Are you experiencing any issues or if you need any assistance with your setup today?","start_word":19,"end_word":53,"intents":[{"intent":"Check router status","confidence_score":0.15329571}]},{"text":"Are you experiencing any issues or if you need any assistance with your setup today?","start_word":39,"end_word":53,"intents":[{"intent":"Ask for assistance with setup","confidence_score":0.0060255746}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel tech support. Yeah. Yeah. Am I speaking with Megan? Yes. Yeah. Just wanted to check-in because we noticed that the router has been delivered, but the Internet service is still offline. Are you experiencing any issues or if you need any assistance with your setup today? I haven't been home yet. So Okay. I see. yep. Yeah. Just give us a callback if ever you need an assistance in setting it Yeah. up.","start_word":0,"end_word":80,"sentiment":"neutral","sentiment_score":0.01126357726752758},{"text":"Great. Thank you so much. You're welcome. Bye. Have Okay. a great day.","start_word":81,"end_word":93,"sentiment":"positive","sentiment_score":0.5304012298583984},{"text":"Bye.","start_word":94,"end_word":94,"sentiment":"neutral","sentiment_score":0.226361021399498}],"average":{"sentiment":"neutral","sentiment_score":0.10052214277551529}}}}