{"metadata":{"transaction_key":"deprecated","request_id":"019f91e0-874b-72f0-8b5f-ab8a2431d342","sha256":"e815b8d4efeecc422e5865f7169c5e93d7dc008c3bd9512c30ef4b0efd13637b","created":"2026-07-24T02:07:19.814Z","duration":12.815937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":34},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Hi. Good afternoon. Hi, ma'am. This is Abby from Techno One in Springfield, Brisbane. Is this miss Carrie?","confidence":0.98535156,"words":[{"word":"hello","start":2.08,"end":2.58,"confidence":0.75219727,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.07140187919139862},{"word":"hi","start":4.0,"end":4.4,"confidence":0.9338379,"punctuated_word":"Hi.","sentiment":"positive","sentiment_score":0.5444892644882202},{"word":"good","start":4.4,"end":4.72,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.7550424337387085},{"word":"afternoon","start":4.72,"end":5.22,"confidence":0.9995117,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.5749427676200867},{"word":"hi","start":7.44,"end":7.7599998,"confidence":0.98706055,"punctuated_word":"Hi,","sentiment":"positive","sentiment_score":0.49125298857688904},{"word":"ma'am","start":7.7599998,"end":8.0,"confidence":0.9995117,"punctuated_word":"ma'am.","sentiment":"positive","sentiment_score":0.4420863091945648},{"word":"this","start":8.0,"end":8.24,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1799727827310562},{"word":"is","start":8.24,"end":8.4,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.13023360073566437},{"word":"abby","start":8.4,"end":8.72,"confidence":0.39379883,"punctuated_word":"Abby","sentiment":"neutral","sentiment_score":0.1703571975231171},{"word":"from","start":8.72,"end":9.12,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.23949292302131653},{"word":"techno","start":9.12,"end":9.5199995,"confidence":0.967041,"punctuated_word":"Techno","sentiment":"neutral","sentiment_score":0.21012280881404877},{"word":"one","start":9.5199995,"end":9.76,"confidence":0.55810547,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.17056140303611755},{"word":"in","start":9.76,"end":10.0,"confidence":0.79248047,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1107977330684662},{"word":"springfield","start":10.0,"end":10.5,"confidence":0.98657227,"punctuated_word":"Springfield,","sentiment":"neutral","sentiment_score":0.15633320808410645},{"word":"brisbane","start":10.559999,"end":11.059999,"confidence":0.98168945,"punctuated_word":"Brisbane.","sentiment":"neutral","sentiment_score":0.24039751291275024},{"word":"is","start":11.599999,"end":11.759999,"confidence":0.59277344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.06023561581969261},{"word":"this","start":11.759999,"end":12.0,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.07134032249450684},{"word":"miss","start":12.0,"end":12.32,"confidence":0.98535156,"punctuated_word":"miss","sentiment":"neutral","sentiment_score":0.15011931955814362},{"word":"carrie","start":12.32,"end":12.815937,"confidence":0.78393555,"punctuated_word":"Carrie?","sentiment":"neutral","sentiment_score":0.0933876633644104}],"paragraphs":{"transcript":"\nHello? Hi. Good afternoon. Hi, ma'am. This is Abby from Techno One in Springfield, Brisbane.\n\nIs this miss Carrie?","paragraphs":[{"sentences":[{"text":"Hello?","start":2.08,"end":2.58,"sentiment":"neutral","sentiment_score":0.07140187919139862},{"text":"Hi.","start":4.0,"end":4.4,"sentiment":"positive","sentiment_score":0.5444892644882202},{"text":"Good afternoon.","start":4.4,"end":5.22,"sentiment":"positive","sentiment_score":0.6649926006793976},{"text":"Hi, ma'am.","start":7.44,"end":8.0,"sentiment":"positive","sentiment_score":0.46666964888572693},{"text":"This is Abby from Techno One in Springfield, Brisbane.","start":8.0,"end":11.059999,"sentiment":"neutral","sentiment_score":0.17869657443629372}],"sentiment":"neutral","sentiment_score":0.29916565418243407,"num_words":15,"start":2.08,"end":11.059999},{"sentences":[{"text":"Is this miss Carrie?","start":11.599999,"end":12.815937,"sentiment":"neutral","sentiment_score":0.09377073030918837}],"sentiment":"neutral","sentiment_score":0.09377073030918837,"num_words":4,"start":11.599999,"end":12.815937}]}}]},{"alternatives":[{"transcript":"Hello?","confidence":0.9484863,"words":[{"word":"hello","start":6.16,"end":6.66,"confidence":0.9484863,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.30259862542152405}],"paragraphs":{"transcript":"\nHello?","paragraphs":[{"sentences":[{"text":"Hello?","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.30259862542152405}],"sentiment":"neutral","sentiment_score":0.30259862542152405,"num_words":1,"start":6.16,"end":6.66}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello? Hi. Good afternoon.\n\nChannel 1: Hello?\n\nChannel 0: Hi, ma'am. This is Abby from Techno One in Springfield, Brisbane. Is this miss Carrie?","paragraphs":[{"sentences":[{"text":"Hello?","start":2.08,"end":2.58,"sentiment":"neutral","sentiment_score":0.07140187919139862},{"text":"Hi.","start":4.0,"end":4.4,"sentiment":"positive","sentiment_score":0.5444892644882202},{"text":"Good afternoon.","start":4.4,"end":5.22,"sentiment":"positive","sentiment_score":0.6649926006793976}],"sentiment":"positive","sentiment_score":0.4864690862596035,"channel":0,"num_words":4,"start":2.08,"end":5.22},{"sentences":[{"text":"Hello?","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.30259862542152405}],"sentiment":"neutral","sentiment_score":0.30259862542152405,"channel":1,"num_words":1,"start":6.16,"end":6.66},{"sentences":[{"text":"Hi, ma'am.","start":7.44,"end":8.0,"sentiment":"positive","sentiment_score":0.46666964888572693},{"text":"This is Abby from Techno One in Springfield, Brisbane.","start":8.0,"end":11.059999,"sentiment":"neutral","sentiment_score":0.17869657443629372},{"text":"Is this miss Carrie?","start":11.599999,"end":12.815937,"sentiment":"neutral","sentiment_score":0.09377073030918837}],"sentiment":"neutral","sentiment_score":0.1944460925956567,"channel":0,"num_words":15,"start":7.44,"end":12.815937}]},"summary":{"result":"success","short":"Hello? Hi. Good afternoon. Hello? Hi, ma'am. This is Abby from Techno One in Springfield, Brisbane. Is this miss Carrie?"},"intents":{"segments":[{"text":"Is this miss Carrie?","start_word":16,"end_word":19,"intents":[{"intent":"Verify identity","confidence_score":0.108960375}]}]},"sentiments":{"segments":[{"text":"Hello?","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.07140187919139862},{"text":"Hi. Good afternoon.","start_word":1,"end_word":3,"sentiment":"positive","sentiment_score":0.5987812876701355},{"text":"Hello?","start_word":4,"end_word":4,"sentiment":"neutral","sentiment_score":0.30259862542152405},{"text":"Hi, ma'am.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.4584752023220062},{"text":"This is Abby from Techno One in Springfield, Brisbane. Is this miss Carrie?","start_word":7,"end_word":19,"sentiment":"neutral","sentiment_score":0.1522994041442871}],"average":{"sentiment":"neutral","sentiment_score":0.2760719692005831}}}}