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If you wish to speak to sales, press 1. If you require technical support, please press 2. If you have an account inquiry, press 3. For all other inquiries, please press 4. Our staff are currently attending to other callers. Please hold the line, and one of the team will be with you shortly. Thank you for calling Veed Moore. Dina speaking. I'm well. Thanks. Yourself? Yes. I've I've I've not quite seen that. I've just come out of a bunch of meetings. I'm just circling back to that now. I saw I'm just trying to find where it went in my my inbox. I saw it, and now I'm just trying to find it again. I've got this I've got this lovely AI agent that helps me with my inbox, and sometimes it's not very helpful because it hides stuff from me. But I'll find it and reach out once I've finalized the payment. Lovely. Thank you. 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you for calling Veeamore. If you wish to speak to sales, press 1. If you require technical support, please press 2. If you have an account inquiry, press 3. For all other inquiries, please press 4.\n\nOur staff are currently attending to other callers. Please hold the line, and one of the team will be with you shortly. Thank you for calling Veed Moore. Dina speaking. I'm well.\n\nThanks. Yourself? Yes. I've I've I've not quite seen that. I've just come out of a bunch of meetings.\n\nI'm just circling back to that now. I saw I'm just trying to find where it went in my my inbox. I saw it, and now I'm just trying to find it again. I've got this I've got this lovely AI agent that helps me with my inbox, and sometimes it's not very helpful because it hides stuff from me. But I'll find it and reach out once I've finalized the payment.\n\nLovely. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Veeamore.","start":1.36,"end":2.98,"sentiment":"positive","sentiment_score":0.36700831055641175},{"text":"If you wish to speak to sales, press 1.","start":3.6799998,"end":6.98,"sentiment":"neutral","sentiment_score":0.1189399692747328},{"text":"If you require technical support, please press 2.","start":7.7599998,"end":11.3,"sentiment":"neutral","sentiment_score":0.05177408130839467},{"text":"If you have an account inquiry, press 3.","start":12.16,"end":15.845,"sentiment":"neutral","sentiment_score":0.03843862540088594},{"text":"For all other inquiries, please press 4.","start":16.465,"end":19.525,"sentiment":"neutral","sentiment_score":0.032392356012548716}],"sentiment":"neutral","sentiment_score":0.10416079518964162,"num_words":37,"start":1.36,"end":19.525},{"sentences":[{"text":"Our staff are currently attending to other callers.","start":22.305,"end":24.965,"sentiment":"neutral","sentiment_score":0.03219568356871605},{"text":"Please hold the line, and one of the team will be with you shortly.","start":25.505001,"end":28.66,"sentiment":"neutral","sentiment_score":0.06698994232075554},{"text":"Thank you for calling Veed Moore.","start":37.28,"end":38.8,"sentiment":"neutral","sentiment_score":0.33092359205087024},{"text":"Dina speaking.","start":38.8,"end":39.699997,"sentiment":"neutral","sentiment_score":0.14631152153015137},{"text":"I'm well.","start":44.785,"end":45.265,"sentiment":"neutral","sentiment_score":0.2604509964585304}],"sentiment":"neutral","sentiment_score":0.12482785154134035,"num_words":32,"start":22.305,"end":45.265},{"sentences":[{"text":"Thanks.","start":45.265,"end":45.585,"sentiment":"neutral","sentiment_score":0.30450987815856934},{"text":"Yourself?","start":45.585,"end":46.085,"sentiment":"neutral","sentiment_score":0.13584204018115997},{"text":"Yes.","start":53.23,"end":53.55,"sentiment":"neutral","sentiment_score":0.020152486860752106},{"text":"I've I've I've not quite seen that.","start":53.55,"end":55.47,"sentiment":"neutral","sentiment_score":-0.08123530341046196},{"text":"I've just come out of a bunch of meetings.","start":55.47,"end":57.329998,"sentiment":"neutral","sentiment_score":-0.0904682907793257}],"sentiment":"neutral","sentiment_score":-0.048545122930878086,"num_words":19,"start":45.265,"end":57.329998},{"sentences":[{"text":"I'm just circling back to that now.","start":57.39,"end":59.65,"sentiment":"neutral","sentiment_score":0.06275778351950326},{"text":"I saw I'm just trying to find where it went in my my inbox.","start":65.229996,"end":71.465,"sentiment":"neutral","sentiment_score":-0.02838513002331768},{"text":"I saw it, and now I'm just trying to find it again.","start":71.845,"end":75.145,"sentiment":"neutral","sentiment_score":-0.019015746656805277},{"text":"I've got this I've got this lovely AI agent that helps me with my inbox, and sometimes it's not very helpful because it hides stuff from me.","start":78.564995,"end":87.25,"sentiment":"neutral","sentiment_score":-0.07907719137492003},{"text":"But I'll find it and reach out once I've finalized the payment.","start":90.909996,"end":96.93,"sentiment":"neutral","sentiment_score":0.07745483424514532}],"sentiment":"neutral","sentiment_score":-0.01933197849656507,"num_words":72,"start":57.39,"end":96.93},{"sentences":[{"text":"Lovely.","start":100.20494,"end":100.70494,"sentiment":"positive","sentiment_score":0.3649717271327973},{"text":"Thank you.","start":100.76494,"end":101.504944,"sentiment":"positive","sentiment_score":0.3837113231420517},{"text":"Bye.","start":101.64494,"end":102.14494,"sentiment":"neutral","sentiment_score":0.17592565715312958}],"sentiment":"neutral","sentiment_score":0.32708000764250755,"num_words":4,"start":100.20494,"end":102.14494}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Veeamore. If you wish to speak to sales, press 1. If you require technical support, please press 2. If you have an account inquiry, press 3. For all other inquiries, please press 4.\n\nOur staff are currently attending to other callers. Please hold the line, and one of the team will be with you shortly. Thank you for calling Veed Moore. Dina speaking.\n\nChannel 0: Hey. Afternoon, Diana. This is Ross again with Tech Home. How are you?\n\nChannel 1: I'm well. Thanks. Yourself?\n\nChannel 0: Uh-huh. Great and good. Diana, I'm just getting back to you regarding tungsten paperboard\n\nChannel 1: Yes.\n\nChannel 0: license.\n\nChannel 1: I've I've I've not quite seen that. I've just come out of a bunch of meetings.\n\nChannel 0: Yes.\n\nChannel 1: I'm just circling\n\nChannel 0: Thank\n\nChannel 1: back\n\nChannel 0: you.\n\nChannel 1: to that now.\n\nChannel 0: Alright. No worries. I was just checking in if you have received it or not yet.\n\nChannel 1: I saw I'm just trying to find where it went in my my inbox. I saw it, and now I'm just trying to find it again.\n\nChannel 0: No issues. No\n\nChannel 1: I've\n\nChannel 0: issues.\n\nChannel 1: got this\n\nChannel 0: I'll\n\nChannel 1: I've\n\nChannel 0: do.\n\nChannel 1: got this lovely AI agent that helps me with my inbox, and sometimes it's not very helpful because it\n\nChannel 0: Uh-huh.\n\nChannel 1: hides stuff from me.\n\nChannel 0: Okay. That's awesome.\n\nChannel 1: But I'll find it and reach out once I've finalized the payment.\n\nChannel 0: Okay. Alright. No pressure.\n\nChannel 1: Lovely.\n\nChannel 0: All good.\n\nChannel 1: Thank\n\nChannel 0: Bye\n\nChannel 1: you.\n\nChannel 0: bye. Yep.\n\nChannel 1: Bye.\n\nChannel 0: Cheers. Bye. 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They are put on hold while waiting for a sales representative. When the representative finally answers, the customer asks about a license and the agent explains that they use AI to find the paperboard and offers to help with it. The customer thanks the agent and says they will find the paperboard and reach out once they complete the payment."},"intents":{"segments":[{"text":"license. I've I've I've not quite seen that. I've just come out of a bunch of meetings. Yes.","start_word":99,"end_word":116,"intents":[{"intent":"Find license","confidence_score":0.008508653}]},{"text":"I was just checking in if you have received it or not yet. I saw I'm just trying to find where it went in my my inbox. I saw it, and now I'm just trying to find it again. No issues.","start_word":129,"end_word":169,"intents":[{"intent":"Confirm receipt of license","confidence_score":0.010985802}]},{"text":"But I'll find it and reach out once I've finalized the payment. 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