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Okay. Hang on. On. Hello? Yes. Thank you for waiting. Can I have the full address, please? Fourteen, mhmm, Seventy five. K sorry? K A T E? Mhmm. I'm sorry. It's k a t e c r e c e. K. Okay. 2912. Is it Olayagungalin unit? Okay. Is it okay if I put you on hold? Let me just check the address. Okay. Hang on. Hello? Yeah. Thanks for waiting again. So upon checking the address, it's available under Supa Networks, and it also has a NCF NCF charges, which is three 100 which is $300. So this should be paid by the lot owner or the lender. So it is the new development charge. It's a onetime fee applied to certain new property developments. It helps cover the cost of connecting new premises to the Internet connection. If you are renting, please inform your landlord so they're aware of this charge. But if you are the the owner, then you will be the one responsible for paying it. You would still be able to connect to the Internet even if the new connection fee hasn't been paid yet, but please note that your account may be suspended if the payment isn't made by the due date. So this is once activated yeah. Supa Network. Yeah. Supa Network is the one who will contact you directly regarding this after or after we activate the service if ever you decide to proceed with us, Ertel. Yeah. For 25 MBPS, it's $69.95. But if you if you choose a six month, twelve, or twenty four month contract, we have a 15 percent discount for the first six months of your service. So the monthly bill will be $59.45 only. Yeah. But which Yeah. Yeah. The landlord or are you renting? Or okay. So yeah. You'll you'll be the you're you are the one who is responsible for this directly for Supa Network. Airtel is out of the $300. This is solely under Supa Networks. They are the one with yeah. Yeah. To confirm. Yeah. And so we do also have a no contract if you if you don't want the lock in contract. Because if you choose the contract, we do have a cancellation fee if ever you'll be cancelling within the contract term. And, like, in no contract, you just need to settle the any outstanding balance on that time if ever. But yeah. Mhmm. Mhmm. Yeah. And for the router, yeah, we do also offer free router if ever you'll proceed with under contract. But there's no contract price. Yeah. Okay. Sure. Thank you. Bye. 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Good afternoon. This is Maureen from Airtel tax support. How can I assist you? Mhmm.\n\nOkay. Yeah. Let me just try to do the portal. Is it okay if I put you on hold for a while? Hang on.\n\nOkay. Hang on. On. Hello? Yes.\n\nThank you for waiting. Can I have the full address, please? Fourteen, mhmm, Seventy five. K sorry? K A T E?\n\nMhmm. I'm sorry. It's k a t e c r e c e. K. Okay.\n\n2912. Is it Olayagungalin unit? Okay. Is it okay if I put you on hold? Let me just check the address.\n\nOkay. Hang on. Hello? Yeah. Thanks for waiting again.\n\nSo upon checking the address, it's available under Supa Networks, and it also has a NCF NCF charges, which is three 100 which is $300. So this should be paid by the lot owner or the lender. So it is the new development charge. It's a onetime fee applied to certain new property developments. It helps cover the cost of connecting new premises to the Internet connection.\n\nIf you are renting, please inform your landlord so they're aware of this charge. But if you are the the owner, then you will be the one responsible for paying it. You would still be able to connect to the Internet even if the new connection fee hasn't been paid yet, but please note that your account may be suspended if the payment isn't made by the due date. So this is once activated yeah. Supa Network.\n\nYeah. Supa Network is the one who will contact you directly regarding this after or after we activate the service if ever you decide to proceed with us, Ertel. Yeah. For 25 MBPS, it's $69.95. But if you if you choose a six month, twelve, or twenty four month contract, we have a 15 percent discount for the first six months of your service.\n\nSo the monthly bill will be $59.45 only. Yeah. But which Yeah. Yeah. The landlord or are you renting?\n\nOr okay. So yeah. You'll you'll be the you're you are the one who is responsible for this directly for Supa Network. Airtel is out of the $300. This is solely under Supa Networks.\n\nThey are the one with yeah. Yeah. To confirm. Yeah. And so we do also have a no contract if you if you don't want the lock in contract.\n\nBecause if you choose the contract, we do have a cancellation fee if ever you'll be cancelling within the contract term. And, like, in no contract, you just need to settle the any outstanding balance on that time if ever. But yeah. Mhmm. Mhmm.\n\nYeah. And for the router, yeah, we do also offer free router if ever you'll proceed with under contract. But there's no contract price. Yeah. Okay.\n\nSure. Thank you. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.2227902114391327},{"text":"Good afternoon.","start":1.8399999,"end":2.56,"sentiment":"positive","sentiment_score":0.4670765548944473},{"text":"This is Maureen from Airtel tax support.","start":2.56,"end":4.66,"sentiment":"positive","sentiment_score":0.3794701227119991},{"text":"How can I assist you?","start":4.96,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.2865251272916794},{"text":"Mhmm.","start":10.8,"end":11.3,"sentiment":"neutral","sentiment_score":0.051834527403116226}],"sentiment":"neutral","sentiment_score":0.3311058965045959,"num_words":16,"start":1.28,"end":11.3},{"sentences":[{"text":"Okay.","start":12.975,"end":13.475,"sentiment":"neutral","sentiment_score":0.04003499448299408},{"text":"Yeah.","start":17.615,"end":18.115,"sentiment":"neutral","sentiment_score":0.024532632902264595},{"text":"Let me just try to do the 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I would like to have a new connection at my place, and I'll just give you my my my address. Can you please check if your services are available? Sure. Sure. Sure. Hi. It's Unit 14 Slash 75 Kate Grace Street, Kate, K A T E. Yeah. Grace, c r a c e. Kate Crace, c r a c e. Yeah. Kate Crace Street, Ganguly 2912. Yes. Yes. Yes. Yes. Sure. Yep. Hello? Mhmm. Mhmm. What does that mean? Mhmm. Okay. So so so when so who who will who will give this invoice? Will the Super will give or Airtel will give? Okay. Okay. And what's your minimum Internet plan charge for 25 Mbps? Mhmm. Mhmm. Okay. Okay. And and is there a way this the $300 charge is also absorbed by the provider or not? We'll have to pay for that that charges. No. I'm the landlord. I'm the owner. Okay. But see see, that was not not the discussion and no one informed us. That that that's quite surprising. But anyways, so what what's the purpose of going with this network? I can have a four g network and it will be free. Why why I have to pay $300? Under Supa. Okay. I'll I'll I'll give a call to Supa, and I'll check with them. Not a problem. Thank you so much. Yeah. Mhmm. Okay. Okay. Okay. I'll I'll I'll first start out with SoftSuper, and then we'll call you back. Mhmm. Sure. Sure. I'll I'll give a callback. I'll give a callback. Not a problem. 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I would like to have a new connection at my place, and I'll just give you my my my address. Can you please check if your services are available? Sure. Sure.\n\nSure. Hi. It's Unit 14 Slash 75 Kate Grace Street, Kate, K A T E. Yeah. Grace, c r a c e.\n\nKate Crace, c r a c e. Yeah. Kate Crace Street, Ganguly 2912. Yes. Yes.\n\nYes. Yes. Sure. Yep. Hello?\n\nMhmm. Mhmm. What does that mean? Mhmm. Okay.\n\nSo so so when so who who will who will give this invoice? Will the Super will give or Airtel will give? Okay. Okay. And what's your minimum Internet plan charge for 25 Mbps?\n\nMhmm. Mhmm. Okay. Okay. And and is there a way this the $300 charge is also absorbed by the provider or not?\n\nWe'll have to pay for that that charges. No. I'm the landlord. I'm the owner. Okay.\n\nBut see see, that was not not the discussion and no one informed us. That that that's quite surprising. But anyways, so what what's the purpose of going with this network? 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Good afternoon. This is Maureen from Airtel tax support. How can I assist\n\nChannel 1: Hi.\n\nChannel 0: you?\n\nChannel 1: I would like to have a new connection at my place,\n\nChannel 0: Mhmm.\n\nChannel 1: and I'll just give you\n\nChannel 0: Okay.\n\nChannel 1: my my my address. Can you please check if your services\n\nChannel 0: Yeah. Let me\n\nChannel 1: are\n\nChannel 0: just try to do the portal. Is it okay\n\nChannel 1: available?\n\nChannel 0: if I put you on hold for a while? Hang\n\nChannel 1: Sure.\n\nChannel 0: on.\n\nChannel 1: Sure. Sure.\n\nChannel 0: Okay. Hang on. On. Hello?\n\nChannel 1: Hi.\n\nChannel 0: Yes. Thank you for waiting. Can I have the full address, please?\n\nChannel 1: It's Unit 14\n\nChannel 0: Fourteen, mhmm,\n\nChannel 1: Slash 75\n\nChannel 0: Seventy five.\n\nChannel 1: Kate Grace Street, Kate, K A T E.\n\nChannel 0: K sorry? K A T E?\n\nChannel 1: Yeah. Grace, c r a c e.\n\nChannel 0: Mhmm. I'm sorry. It's k a t\n\nChannel 1: Kate Crace,\n\nChannel 0: e\n\nChannel 1: c r a c e.\n\nChannel 0: c r e c e.\n\nChannel 1: Yeah. Kate Crace Street, Ganguly 2912.\n\nChannel 0: K. Okay. 2912. Is it Olayagungalin\n\nChannel 1: Yes.\n\nChannel 0: unit?\n\nChannel 1: Yes. Yes. Yes.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check the address.\n\nChannel 1: Sure. Yep.\n\nChannel 0: Okay. Hang on. Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yeah. Thanks for waiting again. So upon checking the address, it's available under Supa Networks,\n\nChannel 1: Mhmm.\n\nChannel 0: and it also has a NCF NCF charges,\n\nChannel 1: Mhmm.\n\nChannel 0: which\n\nChannel 1: What does\n\nChannel 0: is\n\nChannel 1: that\n\nChannel 0: three\n\nChannel 1: mean?\n\nChannel 0: 100 which is $300. So this should be paid by the lot owner or the lender. So it is the new development charge. It's a onetime fee applied to certain new property developments. It helps cover the cost of connecting new premises to the Internet connection.\n\nIf you are renting, please inform your landlord so they're aware of this charge. But if you\n\nChannel 1: Mhmm.\n\nChannel 0: are the the owner, then you will be the one responsible for paying it. You would still be able to connect to the Internet even if the new connection fee hasn't been paid yet, but please note that your account may be suspended if the payment isn't made by the due date. So this is\n\nChannel 1: Okay.\n\nChannel 0: once\n\nChannel 1: So\n\nChannel 0: activated yeah.\n\nChannel 1: so so\n\nChannel 0: Supa\n\nChannel 1: when\n\nChannel 0: Network.\n\nChannel 1: so who who will who will give this invoice? Will the Super will give or Airtel\n\nChannel 0: Yeah.\n\nChannel 1: will give?\n\nChannel 0: Supa Network is the one who will contact you directly regarding this after\n\nChannel 1: Okay.\n\nChannel 0: or after we activate the service if ever you decide to proceed with us, Ertel.\n\nChannel 1: Okay. And\n\nChannel 0: Yeah.\n\nChannel 1: what's your minimum Internet plan charge for 25 Mbps?\n\nChannel 0: For 25 MBPS, it's $69.95.\n\nChannel 1: Mhmm.\n\nChannel 0: But if you if you choose a six month, twelve, or twenty four month contract, we have a\n\nChannel 1: Mhmm.\n\nChannel 0: 15 percent discount for the first six months of your service. So the monthly bill will be $59.45 only.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. And and is\n\nChannel 0: But\n\nChannel 1: there a way this the $300\n\nChannel 0: which\n\nChannel 1: charge is also absorbed by the provider or not? We'll have to pay for that that charges.\n\nChannel 0: Yeah. Yeah. The landlord or are you renting? Or\n\nChannel 1: No. I'm the landlord.\n\nChannel 0: okay.\n\nChannel 1: I'm\n\nChannel 0: So\n\nChannel 1: the owner.\n\nChannel 0: yeah. You'll you'll be the you're you are the one who is responsible for this\n\nChannel 1: Okay.\n\nChannel 0: directly\n\nChannel 1: But\n\nChannel 0: for Supa\n\nChannel 1: see\n\nChannel 0: Network.\n\nChannel 1: see, that was not not the discussion and no one informed us. That that that's quite surprising. But anyways, so what what's the purpose of going with this network? I can have a four g network and it will be free. Why why I have to pay $300?\n\nChannel 0: Airtel is out of the $300. This is solely under Supa Networks.\n\nChannel 1: Under\n\nChannel 0: They\n\nChannel 1: Supa.\n\nChannel 0: are\n\nChannel 1: Okay.\n\nChannel 0: the one\n\nChannel 1: I'll I'll\n\nChannel 0: with\n\nChannel 1: I'll give\n\nChannel 0: yeah.\n\nChannel 1: a call to Supa, and I'll check with them. Not a problem.\n\nChannel 0: Yeah.\n\nChannel 1: Thank you\n\nChannel 0: To\n\nChannel 1: so\n\nChannel 0: confirm.\n\nChannel 1: much.\n\nChannel 0: Yeah. And\n\nChannel 1: Yeah.\n\nChannel 0: so we do also have a no contract\n\nChannel 1: Mhmm.\n\nChannel 0: if you if you don't want the lock in contract. Because if you choose the contract, we do have a cancellation fee if ever you'll be cancelling within the contract term. And, like, in no contract, you just need to settle the any outstanding balance\n\nChannel 1: Okay.\n\nChannel 0: on\n\nChannel 1: Okay.\n\nChannel 0: that time if ever.\n\nChannel 1: Okay.\n\nChannel 0: But\n\nChannel 1: I'll I'll\n\nChannel 0: yeah.\n\nChannel 1: I'll first\n\nChannel 0: Mhmm.\n\nChannel 1: start out with SoftSuper, and then we'll call you back.\n\nChannel 0: Mhmm. Yeah. And for the router, yeah, we do\n\nChannel 1: Mhmm.\n\nChannel 0: also offer free router if ever you'll proceed with under contract.\n\nChannel 1: Sure. Sure.\n\nChannel 0: But there's no\n\nChannel 1: I'll\n\nChannel 0: contract\n\nChannel 1: I'll give a callback. I'll give a\n\nChannel 0: price.\n\nChannel 1: callback. Not a problem. Thank\n\nChannel 0: Yeah.\n\nChannel 1: you.\n\nChannel 0: Okay. Sure. Thank you. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.2227902114391327},{"text":"Good afternoon.","start":1.8399999,"end":2.56,"sentiment":"positive","sentiment_score":0.4670765548944473},{"text":"This is Maureen from Airtel tax support.","start":2.56,"end":4.66,"sentiment":"positive","sentiment_score":0.3794701227119991},{"text":"How can I 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The representative asks for the address and explains that the new connection fee is a one-time fee applied to certain new property developments. The customer is informed that they will be the one responsible for paying the fee and is advised to inform landlords of the charge. The representative also explains that the customer will receive a price quote and a free router if they choose a contract."},"intents":{"segments":[{"text":"I would like to have a new connection at my place, Mhmm.","start_word":16,"end_word":27,"intents":[{"intent":"Assist with connection setup","confidence_score":0.0021561915}]},{"text":"my my my address. Can you please check if your services Yeah.","start_word":34,"end_word":45,"intents":[{"intent":"Check address","confidence_score":0.4401947},{"intent":"Check address","confidence_score":0.23090753}]},{"text":"Can you please check if your services Yeah.","start_word":38,"end_word":45,"intents":[{"intent":"Check services availability","confidence_score":0.34888032}]},{"text":"It's Unit 14 Fourteen, mhmm, Slash 75 Seventy five.","start_word":91,"end_word":99,"intents":[{"intent":"Provide address","confidence_score":0.22589292}]},{"text":"and it also has a NCF NCF charges, Mhmm.","start_word":197,"end_word":205,"intents":[{"intent":"Check ncf charges","confidence_score":0.019279627}]},{"text":"If you are renting, please inform your landlord so they're aware of this charge. But if you Mhmm. are the the owner, then you will be the one responsible for paying it. You would still be able to connect to the Internet even if the new connection fee hasn't been paid yet, but please note that your account may be suspended if the payment isn't made by the due date. So this is Okay.","start_word":259,"end_word":332,"intents":[{"intent":"Request information","confidence_score":0.0005426579}]},{"text":"I can have a four g network and it will be free. Why why I have to pay $300?","start_word":546,"end_word":564,"intents":[{"intent":"Discuss network purpose and cost","confidence_score":0.00047383222}]},{"text":"so we do also have a no contract Mhmm. if you if you don't want the lock in contract. Because if you choose the contract, we do have a cancellation fee if ever you'll be cancelling within the contract term. And, like, in no contract, you just need to settle the any outstanding balance Okay.","start_word":612,"end_word":666,"intents":[{"intent":"Confirm contract terms","confidence_score":0.019776057}]},{"text":"And for the router, yeah, we do Mhmm. also offer free router if ever you'll proceed with under contract. Sure.","start_word":693,"end_word":712,"intents":[{"intent":"Offer router options","confidence_score":0.02456388}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2227902114391327},{"text":"Good afternoon. This is Maureen from Airtel tax support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.39686164259910583},{"text":"How can I assist Hi. you? I would like to have a new connection at my place, Mhmm. and I'll just give you Okay. my my my address. Can you please check if your services Yeah. Let me are just try to do the portal. Is it okay available? if I put you on hold for a while? Hang Sure. on. Sure. Sure. Okay. Hang on. On. Hello? Hi. Yes.","start_word":10,"end_word":79,"sentiment":"neutral","sentiment_score":0.039870865643024445},{"text":"Thank you for waiting.","start_word":80,"end_word":83,"sentiment":"positive","sentiment_score":0.3604452311992645},{"text":"Can I have the full address, please? It's Unit 14 Fourteen, mhmm, Slash 75 Seventy five. Kate Grace Street, Kate, K A T E. K sorry? K A T E? Yeah. Grace, c r a c e. Mhmm. I'm sorry. It's k a t Kate Crace, e c r a c e. c r e c e. Yeah. Kate Crace Street, Ganguly 2912. K. Okay. 2912. Is it Olayagungalin Yes. unit? Yes. Yes. Yes. Okay. Is it okay if I put you on hold? Let me just check the address. Sure. Yep. Okay. Hang on. Hello? Hello? Yeah. Thanks for waiting again. So upon checking the address, it's available under Supa Networks, Mhmm. and it also has a NCF NCF charges, Mhmm. which What does is that three mean? 100 which is $300. So this should be paid by the lot owner or the lender. So it is the new development charge. It's a onetime fee applied to certain new property developments. It helps cover the cost of connecting new premises to the Internet connection. If you are renting, please inform your landlord so they're aware of this charge. But if you Mhmm. are the the owner, then you will be the one responsible for paying it. You would still be able to connect to the Internet even if the new connection fee hasn't been paid yet, but please note that your account may be suspended if the payment isn't made by the due date. So this is Okay. once So activated yeah. so so Supa when Network. so who who will who will give this invoice? Will the Super will give or Airtel Yeah. will give? Supa Network is the one who will contact you directly regarding this after Okay. or after we activate the service if ever you decide to proceed with us, Ertel. Okay. And Yeah. what's your minimum Internet plan charge for 25 Mbps? For 25 MBPS, it's $69.95. Mhmm. But if you if you choose a six month, twelve, or twenty four month contract, we have a Mhmm. 15 percent discount for the first six months of your service. So the monthly bill will be $59.45 only. Okay. Yeah. Okay. And and is But there a way this the $300 which charge is also absorbed by the provider or not?","start_word":84,"end_word":468,"sentiment":"neutral","sentiment_score":0.005330219622943309},{"text":"We'll have to pay for that that charges.","start_word":469,"end_word":476,"sentiment":"negative","sentiment_score":-0.36931541562080383},{"text":"Yeah. Yeah. The landlord or are you renting? Or No. I'm the landlord. okay. I'm So the owner. yeah. You'll you'll be the you're you are the one who is responsible for this Okay. directly But for Supa see Network. see, that was not not the discussion and no one informed us. That that that's quite surprising. But anyways, so what what's the purpose of going with this network? I can have a four g network and it will be free. Why why I have to pay $300? Airtel is out of the $300. This is solely under Supa Networks. Under They Supa. are Okay. the one I'll I'll with I'll give yeah. a call to Supa, and I'll check with them. Not a problem. Yeah.","start_word":477,"end_word":602,"sentiment":"neutral","sentiment_score":-0.04168094038253739},{"text":"Thank you To so confirm. much.","start_word":603,"end_word":608,"sentiment":"positive","sentiment_score":0.47555625438690186},{"text":"Yeah. And Yeah. so we do also have a no contract Mhmm. if you if you don't want the lock in contract. Because if you choose the contract, we do have a cancellation fee if ever you'll be cancelling within the contract term. And, like, in no contract, you just need to settle the any outstanding balance Okay. on that Okay. time if ever. Okay. But I'll I'll yeah. I'll first Mhmm. start out with SoftSuper, and then we'll call you back. Mhmm. Yeah. And for the router, yeah, we do Mhmm. also offer free router if ever you'll proceed with under contract. Sure. Sure. But there's no I'll contract I'll give a callback. I'll give a price. callback. Not a problem. Thank Yeah. you. Okay. Sure.","start_word":609,"end_word":735,"sentiment":"neutral","sentiment_score":0.02419031597673893},{"text":"Thank you. Bye. Have a great day.","start_word":736,"end_word":742,"sentiment":"positive","sentiment_score":0.7310554385185242}],"average":{"sentiment":"neutral","sentiment_score":0.0187333730877827}}}}