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Nice to have you on the line. And your date of birth, please? Thank you so much. And yeah. Oh, I heard $300. How may I help you? $360 a month. And what Okay. That's our tech department. And what was the tech told you about that bill, if I may ask? Oh, I'm so sorry to hear about this confusion. Rohit, can you do me a favor, please? Please forward to me the email you got from Digitech. In that way, we can go ahead internally check this on our end. It's melissa, m e l I ssa,@airtel.net.au. I understand what you felt about this. So yeah. Yeah. We will go ahead and check this out, and then we'll get back to you. Alright? Yeah. But but I'm still waiting for the email. You said it? Let me refresh. I just wanted to make sure that I got it before I let you go on the line. That way, we have a reference to sort this out. Yeah. It's not showing on my end. Let me charge you to send an email as well. I have not received the email. I'll send you an email, trial email, in that way you can response back, please. One moment. Test email. Okay. I got it. Thank you so much, Rohit. We'll look into this and get back to you. Alright? 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Good afternoon. This is Airtel accounts. How may I help you today? Oh, let me just go ahead and check your account here.\n\nMay I have your full name, please? Hey. Oh, thank you so much. Nice to have you on the line. And your date of birth, please?\n\nThank you so much. And yeah. Oh, I heard $300. How may I help you? $360 a month.\n\nAnd what Okay. That's our tech department. And what was the tech told you about that bill, if I may ask? Oh, I'm so sorry to hear about this confusion. Rohit, can you do me a favor, please?\n\nPlease forward to me the email you got from Digitech. In that way, we can go ahead internally check this on our end. It's melissa, m e l I ssa,@airtel.net.au. I understand what you felt about this. So yeah.\n\nYeah. We will go ahead and check this out, and then we'll get back to you. Alright? Yeah. But but I'm still waiting for the email.\n\nYou said it? Let me refresh. I just wanted to make sure that I got it before I let you go on the line. That way, we have a reference to sort this out. Yeah.\n\nIt's not showing on my end. Let me charge you to send an email as well. I have not received the email. I'll send you an email, trial email, in that way you can response back, please. One moment.\n\nTest email. Okay. I got it. Thank you so much, Rohit. We'll look into this and get back to you.\n\nAlright? Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.68,"end":2.0,"sentiment":"neutral","sentiment_score":0.173047736287117},{"text":"Good afternoon.","start":2.0,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.2718140333890915},{"text":"This is Airtel accounts.","start":2.6399999,"end":4.0,"sentiment":"neutral","sentiment_score":0.2770472839474678},{"text":"How may I help you today?","start":4.0,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.296757310628891},{"text":"Oh, let me just go ahead and check your account here.","start":17.595001,"end":20.975,"sentiment":"neutral","sentiment_score":-0.022654360922222786}],"sentiment":"neutral","sentiment_score":0.13984211802016944,"num_words":24,"start":1.68,"end":20.975},{"sentences":[{"text":"May I have your full name, please?","start":21.035,"end":23.215,"sentiment":"neutral","sentiment_score":0.014107778003173215},{"text":"Hey.","start":26.68,"end":27.18,"sentiment":"neutral","sentiment_score":0.003170725191012025},{"text":"Oh, thank you so much.","start":27.720001,"end":28.84,"sentiment":"neutral","sentiment_score":0.2941850796341896},{"text":"Nice to have you on the line.","start":28.84,"end":30.04,"sentiment":"positive","sentiment_score":0.4357509059565408},{"text":"And your date of birth, please?","start":30.04,"end":31.58,"sentiment":"neutral","sentiment_score":0.12951892986893654}],"sentiment":"neutral","sentiment_score":0.20770078808821452,"num_words":26,"start":21.035,"end":31.58},{"sentences":[{"text":"Thank you so much.","start":34.68,"end":35.9,"sentiment":"positive","sentiment_score":0.3437080681324005},{"text":"And yeah.","start":36.12,"end":37.72,"sentiment":"neutral","sentiment_score":0.11665599793195724},{"text":"Oh, I heard $300.","start":37.72,"end":39.66,"sentiment":"neutral","sentiment_score":0.0338601334951818},{"text":"How may I help you?","start":39.96,"end":41.1,"sentiment":"neutral","sentiment_score":0.08861875832080841},{"text":"$360 a month.","start":56.14,"end":58.8,"sentiment":"neutral","sentiment_score":-0.060161283860603966}],"sentiment":"neutral","sentiment_score":0.11145526346647078,"num_words":18,"start":34.68,"end":58.8},{"sentences":[{"text":"And what Okay.","start":59.02,"end":67.44,"sentiment":"neutral","sentiment_score":-0.057170722633600235},{"text":"That's our tech department.","start":67.58,"end":69.815,"sentiment":"neutral","sentiment_score":-0.10244222171604633},{"text":"And what was the tech told you about that bill, if I may ask?","start":69.875,"end":74.455,"sentiment":"neutral","sentiment_score":-0.0887012170361621},{"text":"Oh, I'm so sorry to hear about this confusion.","start":93.28001,"end":96.18,"sentiment":"negative","sentiment_score":-0.5101777613162994},{"text":"Rohit, can you do me a favor, please?","start":96.72,"end":99.625,"sentiment":"neutral","sentiment_score":0.09853423200547695}],"sentiment":"neutral","sentiment_score":-0.1480637918177404,"num_words":38,"start":59.02,"end":99.625},{"sentences":[{"text":"Please forward to me the email you got from Digitech.","start":100.165,"end":104.424995,"sentiment":"neutral","sentiment_score":0.07038436494767666},{"text":"In that way, we can go ahead internally check this on our end.","start":105.045,"end":109.784996,"sentiment":"neutral","sentiment_score":0.03293350525200367},{"text":"It's melissa, m e l I ssa,@airtel.net.au.","start":110.564995,"end":120.45,"sentiment":"neutral","sentiment_score":0.026953174333487238},{"text":"I understand what you felt about this.","start":133.215,"end":137.53499,"sentiment":"neutral","sentiment_score":-0.17670125514268875},{"text":"So yeah.","start":137.53499,"end":139.61499,"sentiment":"neutral","sentiment_score":0.024501392617821693}],"sentiment":"neutral","sentiment_score":0.0034037291621550536,"num_words":39,"start":100.165,"end":139.61499},{"sentences":[{"text":"Yeah.","start":139.61499,"end":140.015,"sentiment":"neutral","sentiment_score":0.047328829765319824},{"text":"We will go ahead and check this out, and then we'll get back to you.","start":140.015,"end":143.45499,"sentiment":"neutral","sentiment_score":0.06274163536727428},{"text":"Alright?","start":143.45499,"end":143.95499,"sentiment":"neutral","sentiment_score":0.03721380978822708},{"text":"Yeah.","start":148.38,"end":148.7,"sentiment":"neutral","sentiment_score":0.014298886060714722},{"text":"But but I'm still waiting for the email.","start":148.7,"end":150.54001,"sentiment":"neutral","sentiment_score":-0.07188336132094264}],"sentiment":"neutral","sentiment_score":0.017880737136762876,"num_words":26,"start":139.61499,"end":150.54001},{"sentences":[{"text":"You said it?","start":150.54001,"end":151.1,"sentiment":"neutral","sentiment_score":-0.04931307832400004},{"text":"Let me refresh.","start":151.1,"end":151.82,"sentiment":"neutral","sentiment_score":-0.026212700332204502},{"text":"I just wanted to make sure that I got it before I let you go on the line.","start":151.82,"end":154.86,"sentiment":"neutral","sentiment_score":-0.009584781403342882},{"text":"That way, we have a reference to sort this out.","start":154.86,"end":167.465,"sentiment":"neutral","sentiment_score":-0.04934928696602583},{"text":"Yeah.","start":182.44,"end":182.94,"sentiment":"neutral","sentiment_score":-0.07398650050163269}],"sentiment":"neutral","sentiment_score":-0.027616650611162186,"num_words":35,"start":150.54001,"end":182.94},{"sentences":[{"text":"It's not showing on my end.","start":183.24,"end":186.46501,"sentiment":"neutral","sentiment_score":-0.23256705204645792},{"text":"Let me charge you to send an email as well.","start":186.60501,"end":189.265,"sentiment":"neutral","sentiment_score":-0.10453586280345917},{"text":"I have not received the email.","start":192.125,"end":193.88501,"sentiment":"neutral","sentiment_score":-0.17193251103162766},{"text":"I'll send you an email, trial email, in that way you can response back, please.","start":193.88501,"end":198.30501,"sentiment":"neutral","sentiment_score":-0.02062382015089194},{"text":"One moment.","start":202.68,"end":203.5,"sentiment":"neutral","sentiment_score":-0.0011772653087973595}],"sentiment":"neutral","sentiment_score":-0.09702738049702767,"num_words":39,"start":183.24,"end":203.5},{"sentences":[{"text":"Test email.","start":204.04,"end":205.02,"sentiment":"neutral","sentiment_score":0.009993019513785839},{"text":"Okay.","start":223.295,"end":223.795,"sentiment":"neutral","sentiment_score":0.0712369978427887},{"text":"I got it.","start":224.40294,"end":224.96294,"sentiment":"neutral","sentiment_score":0.14949077367782593},{"text":"Thank you so much, Rohit.","start":224.96294,"end":226.16293,"sentiment":"positive","sentiment_score":0.5261310636997223},{"text":"We'll look into this and get back to you.","start":226.16293,"end":228.00293,"sentiment":"neutral","sentiment_score":0.2999838458167182}],"sentiment":"neutral","sentiment_score":0.29351026443764566,"num_words":20,"start":204.04,"end":228.00293},{"sentences":[{"text":"Alright?","start":228.00293,"end":228.50293,"sentiment":"neutral","sentiment_score":0.1842704862356186},{"text":"Thank you.","start":229.92293,"end":230.68794,"sentiment":"positive","sentiment_score":0.3741888776421547}],"sentiment":"neutral","sentiment_score":0.3108827471733093,"num_words":3,"start":228.00293,"end":230.68794}]}}]},{"alternatives":[{"transcript":"Hi. I purchased a plan off you guys from DG Tech for $90 a month, and now I'm being told by DG Tech I'm gonna be charged $360 a month. Rohit Sood, r o h I t s o o d. 04/13/1999. We're I signed up to a plan, which was, like, 94 $93.45 on your website, DGTech Superboost, and now I'm getting a bill from DGTech for $360 a month. How is that possible? Yep. And and they've said and they said that the person on your team was Dominico? They said Dominico put it down as residential or something, and he put down and they gave us so they're trying to charge us for a Wi Fi router, which I did not request on the order. I have a screenshot if you want me to send it. And now they're increasing our bill to 360. That's four times the bill, mate. This is a fucking joke. Four x. What's the email? Yep. Yep. Okay. I'm forwarding it to you now. You can see the whole email changed. Please fix this. I came to you guys for one reason. Someone recommended it, and now it's it's not looking good. Let's see let's see what you can do, Melissa. I'll I'll leave it to you and Yeah. Please check the order I placed, the terms I signed, and yeah. So I I will okay. Yeah. And the company says Melissa at how to live it. Sorry? Thank you. Thank you. 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I purchased a plan off you guys from DG Tech for $90 a month, and now I'm being told by DG Tech I'm gonna be charged $360 a month. Rohit Sood, r o h I t s o o d. 04/13/1999. We're I signed up to a plan, which was, like, 94 $93.45 on your website, DGTech Superboost, and now I'm getting a bill from DGTech for $360 a month.\n\nHow is that possible? Yep. And and they've said and they said that the person on your team was Dominico? They said Dominico put it down as residential or something, and he put down and they gave us so they're trying to charge us for a Wi Fi router, which I did not request on the order. I have a screenshot if you want me to send it.\n\nAnd now they're increasing our bill to 360. That's four times the bill, mate. This is a fucking joke. Four x. What's the email?\n\nYep. Yep. Okay. I'm forwarding it to you now. You can see the whole email changed.\n\nPlease fix this. I came to you guys for one reason. Someone recommended it, and now it's it's not looking good. Let's see let's see what you can do, Melissa. I'll I'll leave it to you and Yeah.\n\nPlease check the order I placed, the terms I signed, and yeah. So I I will okay. Yeah. And the company says Melissa at how to live it. Sorry?\n\nThank you. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.3199997,"end":6.56,"sentiment":"neutral","sentiment_score":-0.0447053536772728},{"text":"I purchased a plan off you guys from DG Tech for $90 a month, and now I'm being told by DG Tech I'm gonna be charged $360 a month.","start":6.56,"end":15.975,"sentiment":"neutral","sentiment_score":-0.19588570784905862},{"text":"Rohit Sood, r o h I t s o o d.","start":23.735,"end":27.435001,"sentiment":"neutral","sentiment_score":-0.002585289449515668},{"text":"04/13/1999.","start":31.99,"end":34.17,"sentiment":"neutral","sentiment_score":0.04251496493816376},{"text":"We're I signed up to a plan, which was, like, 94 $93.45 on your website, DGTech Superboost, and now I'm getting a bill from DGTech for $360 a month.","start":41.675003,"end":53.935,"sentiment":"neutral","sentiment_score":-0.056159400413262436}],"sentiment":"neutral","sentiment_score":-0.10337939031395904,"num_words":71,"start":6.3199997,"end":53.935},{"sentences":[{"text":"How 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Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hi. I purchased a plan off you guys from DG Tech for $90 a month, and now I'm being told by DG Tech I'm gonna be charged $360 a month.\n\nChannel 0: Oh, let me just go ahead and check your account here. May I have your full name, please?\n\nChannel 1: Rohit Sood, r o h I t s o\n\nChannel 0: Hey.\n\nChannel 1: o d.\n\nChannel 0: Oh, thank you so much. Nice to have you on the line. And your date of birth, please?\n\nChannel 1: 04/13/1999.\n\nChannel 0: Thank you so much. And yeah. Oh, I heard $300. How may I help you?\n\nChannel 1: We're I signed up to a plan, which was, like, 94 $93.45 on your website, DGTech Superboost, and now I'm getting a bill from DGTech for $360 a month. How is that possible?\n\nChannel 0: $360 a month. And\n\nChannel 1: Yep. And and\n\nChannel 0: what\n\nChannel 1: they've said and they said that the person on your team was Dominico?\n\nChannel 0: Okay. That's our tech department. And what was the tech told you about that bill, if I\n\nChannel 1: They\n\nChannel 0: may ask?\n\nChannel 1: said Dominico put it down as residential or something, and he put down and they gave us so they're trying to charge us for a Wi Fi router, which I did not request on the order. I have a screenshot if you want me to send it. And now they're increasing our bill to 360. That's four times the bill, mate. This is a fucking joke.\n\nChannel 0: Oh, I'm so sorry to hear about this confusion.\n\nChannel 1: Four x.\n\nChannel 0: Rohit, can you do me a favor, please? Please forward to me the email you got from Digitech. In that way, we can go ahead internally\n\nChannel 1: What's\n\nChannel 0: check\n\nChannel 1: the email?\n\nChannel 0: this on our end. It's melissa, m e l\n\nChannel 1: Yep.\n\nChannel 0: I\n\nChannel 1: Yep.\n\nChannel 0: ssa,@airtel.net.au.\n\nChannel 1: Okay. I'm forwarding it to you now. You can see the whole email changed. Please fix this. I came to you guys for one reason.\n\nSomeone recommended it, and now it's it's not looking good.\n\nChannel 0: I understand what you felt about\n\nChannel 1: Let's\n\nChannel 0: this.\n\nChannel 1: see let's\n\nChannel 0: So\n\nChannel 1: see what you can do, Melissa. I'll I'll leave\n\nChannel 0: yeah.\n\nChannel 1: it to you\n\nChannel 0: Yeah.\n\nChannel 1: and\n\nChannel 0: We will go ahead and check this out, and then we'll get back to you.\n\nChannel 1: Yeah.\n\nChannel 0: Alright?\n\nChannel 1: Please check the order I placed, the terms I signed, and yeah. So I\n\nChannel 0: Yeah.\n\nChannel 1: I will\n\nChannel 0: But\n\nChannel 1: okay.\n\nChannel 0: but I'm still waiting for the email. You said it? Let me refresh. I just wanted to make sure that I got it before I let you go on the line. That way, we have\n\nChannel 1: Yeah.\n\nChannel 0: a reference to sort this out.\n\nChannel 1: And the company says Melissa at how to live it.\n\nChannel 0: Yeah. It's not showing on my end. Let me charge you to send an email as well.\n\nChannel 1: Sorry?\n\nChannel 0: I have not received the email. I'll send you an email, trial email, in that way you can response back, please. One moment. Test email. Okay.\n\nI got it. Thank you so much, Rohit. We'll look into this and get back to you. Alright?\n\nChannel 1: Thank you. Thank you. Bye.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.68,"end":2.0,"sentiment":"neutral","sentiment_score":0.173047736287117},{"text":"Good afternoon.","start":2.0,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.2718140333890915},{"text":"This is Airtel accounts.","start":2.6399999,"end":4.0,"sentiment":"neutral","sentiment_score":0.2770472839474678},{"text":"How may I help you today?","start":4.0,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.296757310628891}],"sentiment":"neutral","sentiment_score":0.2773391386637321,"channel":0,"num_words":13,"start":1.68,"end":5.2999997},{"sentences":[{"text":"Hi.","start":6.3199997,"end":6.56,"sentiment":"neutral","sentiment_score":-0.0447053536772728},{"text":"I purchased a plan off you guys from DG Tech for $90 a month, and now I'm being told by DG Tech I'm gonna be charged $360 a 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will","start":148.48,"end":148.88,"sentiment":"neutral","sentiment_score":0.008214632049202919}],"sentiment":"neutral","sentiment_score":0.008214632049202919,"channel":1,"num_words":2,"start":148.48,"end":148.88},{"sentences":[{"text":"But","start":148.7,"end":149.02,"sentiment":"neutral","sentiment_score":-0.0092986561357975}],"sentiment":"neutral","sentiment_score":-0.0092986561357975,"channel":0,"num_words":1,"start":148.7,"end":149.02},{"sentences":[{"text":"okay.","start":148.95999,"end":149.45999,"sentiment":"neutral","sentiment_score":-0.0020607057958841324}],"sentiment":"neutral","sentiment_score":-0.0020607057958841324,"channel":1,"num_words":1,"start":148.95999,"end":149.45999},{"sentences":[{"text":"but I'm still waiting for the email.","start":149.02,"end":150.54001,"sentiment":"neutral","sentiment_score":-0.0808240334902491},{"text":"You said it?","start":150.54001,"end":151.1,"sentiment":"neutral","sentiment_score":-0.04931307832400004},{"text":"Let me refresh.","start":151.1,"end":151.82,"sentiment":"neutral","sentiment_score":-0.026212700332204502},{"text":"I just wanted to make sure that I got it before I let you go on the line.","start":151.82,"end":154.86,"sentiment":"neutral","sentiment_score":-0.009584781403342882},{"text":"That way, we have","start":154.86,"end":155.58,"sentiment":"neutral","sentiment_score":-0.009327578824013472}],"sentiment":"neutral","sentiment_score":-0.028633770027330942,"channel":0,"num_words":35,"start":149.02,"end":155.58},{"sentences":[{"text":"Yeah.","start":155.44,"end":155.94,"sentiment":"neutral","sentiment_score":-0.02902759239077568}],"sentiment":"neutral","sentiment_score":-0.02902759239077568,"channel":1,"num_words":1,"start":155.44,"end":155.94},{"sentences":[{"text":"a reference to sort this out.","start":155.58,"end":167.465,"sentiment":"neutral","sentiment_score":-0.0760304257273674}],"sentiment":"neutral","sentiment_score":-0.0760304257273674,"channel":0,"num_words":6,"start":155.58,"end":167.465},{"sentences":[{"text":"And the company says Melissa at how to live it.","start":178.02,"end":180.84,"sentiment":"neutral","sentiment_score":-0.04569658227264881}],"sentiment":"neutral","sentiment_score":-0.04569658227264881,"channel":1,"num_words":10,"start":178.02,"end":180.84},{"sentences":[{"text":"Yeah.","start":182.44,"end":182.94,"sentiment":"neutral","sentiment_score":-0.07398650050163269},{"text":"It's not showing on my end.","start":183.24,"end":186.46501,"sentiment":"neutral","sentiment_score":-0.23256705204645792},{"text":"Let me charge you to send an email as well.","start":186.60501,"end":189.265,"sentiment":"neutral","sentiment_score":-0.10453586280345917}],"sentiment":"neutral","sentiment_score":-0.1479263200479395,"channel":0,"num_words":17,"start":182.44,"end":189.265},{"sentences":[{"text":"Sorry?","start":190.44499,"end":190.94499,"sentiment":"neutral","sentiment_score":-0.10004309564828873}],"sentiment":"neutral","sentiment_score":-0.10004309564828873,"channel":1,"num_words":1,"start":190.44499,"end":190.94499},{"sentences":[{"text":"I have not received the email.","start":192.125,"end":193.88501,"sentiment":"neutral","sentiment_score":-0.17193251103162766},{"text":"I'll send you an email, trial email, in that way you can response back, please.","start":193.88501,"end":198.30501,"sentiment":"neutral","sentiment_score":-0.02062382015089194},{"text":"One moment.","start":202.68,"end":203.5,"sentiment":"neutral","sentiment_score":-0.0011772653087973595},{"text":"Test email.","start":204.04,"end":205.02,"sentiment":"neutral","sentiment_score":0.009993019513785839},{"text":"Okay.","start":223.295,"end":223.795,"sentiment":"neutral","sentiment_score":0.0712369978427887}],"sentiment":"neutral","sentiment_score":-0.04815707162309151,"channel":0,"num_words":26,"start":192.125,"end":223.795},{"sentences":[{"text":"I got it.","start":224.40294,"end":224.96294,"sentiment":"neutral","sentiment_score":0.14949077367782593},{"text":"Thank you so much, Rohit.","start":224.96294,"end":226.16293,"sentiment":"positive","sentiment_score":0.5261310636997223},{"text":"We'll look into this and get back to you.","start":226.16293,"end":228.00293,"sentiment":"neutral","sentiment_score":0.2999838458167182},{"text":"Alright?","start":228.00293,"end":228.50293,"sentiment":"neutral","sentiment_score":0.1842704862356186}],"sentiment":"neutral","sentiment_score":0.3312918187843429,"channel":0,"num_words":18,"start":224.40294,"end":228.50293},{"sentences":[{"text":"Thank you.","start":228.29294,"end":228.69295,"sentiment":"positive","sentiment_score":0.39820222556591034},{"text":"Thank you.","start":228.69295,"end":229.17294,"sentiment":"positive","sentiment_score":0.4035741537809372},{"text":"Bye.","start":229.17294,"end":229.67294,"sentiment":"neutral","sentiment_score":0.17946720123291016}],"sentiment":"positive","sentiment_score":0.35660399198532106,"channel":1,"num_words":5,"start":228.29294,"end":229.67294},{"sentences":[{"text":"Thank you.","start":229.92293,"end":230.68794,"sentiment":"positive","sentiment_score":0.3741888776421547}],"sentiment":"positive","sentiment_score":0.3741888776421547,"channel":0,"num_words":2,"start":229.92293,"end":230.68794}]},"summary":{"result":"success","short":"A customer named Rohit is upset because DGTech is charging him $360 a month after signing up for a plan he purchased from DG Tech. He explains to an agent that he signed up for a plan that was supposed to be for residential use, but now it's for a Wi Fi router. The agent promises to check the order and get back to the customer."},"intents":{"segments":[{"text":"I purchased a plan off you guys from DG Tech for $90 a month, and now I'm being told by DG Tech I'm gonna be charged $360 a month.","start_word":14,"end_word":42,"intents":[{"intent":"Request tech bill","confidence_score":0.002032652}]},{"text":"Please fix this. I came to you guys for one reason. Someone recommended it, and now it's it's not looking good.","start_word":315,"end_word":335,"intents":[{"intent":"Fix email","confidence_score":0.16868168}]},{"text":"Please check the order I placed, the terms I signed, and yeah. So I Yeah.","start_word":379,"end_word":393,"intents":[{"intent":"Check order","confidence_score":0.66124946}]},{"text":"I just wanted to make sure that I got it before I let you go on the line. That way, we have Yeah.","start_word":411,"end_word":433,"intents":[{"intent":"Refresh email","confidence_score":0.14975803}]},{"text":"I'll send you an email, trial email, in that way you can response back, please. One moment.","start_word":474,"end_word":490,"intents":[{"intent":"Send email","confidence_score":0.2133295}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. This is Airtel accounts. How may I help you today? Hi. I purchased a plan off you guys from DG Tech for $90 a month, and now I'm being told by DG Tech I'm gonna be charged $360 a month. Oh, let me just go ahead and check your account here. May I have your full name, please? Rohit Sood, r o h I t s o Hey. o d. Oh, thank you so much.","start_word":0,"end_word":77,"sentiment":"neutral","sentiment_score":-0.017868628725409508},{"text":"Nice to have you on the line.","start_word":78,"end_word":84,"sentiment":"positive","sentiment_score":0.43788135051727295},{"text":"And your date of birth, please? 04/13/1999.","start_word":85,"end_word":91,"sentiment":"neutral","sentiment_score":0.0950268879532814},{"text":"Thank you so much.","start_word":92,"end_word":95,"sentiment":"positive","sentiment_score":0.3457763195037842},{"text":"And yeah. Oh, I heard $300. How may I help you? We're I signed up to a plan, which was, like, 94 $93.45 on your website, DGTech Superboost, and now I'm getting a bill from DGTech for $360 a month. How is that possible? $360 a month. And Yep. And and what they've said and they said that the person on your team was Dominico? Okay. That's our tech department. And what was the tech told you about that bill, if I They may ask? said Dominico put it down as residential or something, and he put down and they gave us so they're trying to charge us for a Wi Fi router, which I did not request on the order. I have a screenshot if you want me to send it.","start_word":96,"end_word":227,"sentiment":"neutral","sentiment_score":-0.12119580805301666},{"text":"And now they're increasing our bill to 360. That's four times the bill, mate. This is a fucking joke. Oh, I'm so sorry to hear about this confusion.","start_word":228,"end_word":255,"sentiment":"negative","sentiment_score":-0.6434510350227356},{"text":"Four x. Rohit, can you do me a favor, please? Please forward to me the email you got from Digitech. In that way, we can go ahead internally What's check the email? this on our end. It's melissa, m e l Yep. I Yep. ssa,@airtel.net.au. Okay. I'm forwarding it to you now. You can see the whole email changed. Please fix this. I came to you guys for one reason.","start_word":256,"end_word":325,"sentiment":"neutral","sentiment_score":0.006741808727383614},{"text":"Someone recommended it, and now it's it's not looking good.","start_word":326,"end_word":335,"sentiment":"negative","sentiment_score":-0.443453848361969},{"text":"I understand what you felt about Let's this. see let's So see what you can do, Melissa. I'll I'll leave yeah. it to you Yeah. and We will go ahead and check this out, and then we'll get back to you. Yeah. Alright? Please check the order I placed, the terms I signed, and yeah. So I Yeah. I will But okay. but I'm still waiting for the email. You said it? Let me refresh. I just wanted to make sure that I got it before I let you go on the line. That way, we have Yeah. a reference to sort this out. And the company says Melissa at how to live it. Yeah. It's not showing on my end. Let me charge you to send an email as well. Sorry? I have not received the email. I'll send you an email, trial email, in that way you can response back, please. One moment. Test email. Okay. I got it.","start_word":336,"end_word":496,"sentiment":"neutral","sentiment_score":-0.027727656066417698},{"text":"Thank you so much, Rohit.","start_word":497,"end_word":501,"sentiment":"positive","sentiment_score":0.5186683535575867},{"text":"We'll look into this and get back to you. Alright?","start_word":502,"end_word":511,"sentiment":"neutral","sentiment_score":0.28144583106040955},{"text":"Thank you. Thank you.","start_word":512,"end_word":515,"sentiment":"positive","sentiment_score":0.3884980082511902},{"text":"Bye.","start_word":516,"end_word":516,"sentiment":"neutral","sentiment_score":0.23886126279830933},{"text":"Thank you.","start_word":517,"end_word":518,"sentiment":"positive","sentiment_score":0.7695050239562988}],"average":{"sentiment":"neutral","sentiment_score":-0.06001654708682319}}}}