{"metadata":{"transaction_key":"deprecated","request_id":"01a0b0fe-0934-7e13-a3eb-8b1f7d5d9768","sha256":"cac9e5ae5509e8090dccf4f4fe14033389d2d4f14c5410fc0930c3763af1abf5","created":"2026-09-17T20:10:34.783Z","duration":9.287937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":31},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi there. Thanks for calling Comstock. You've reached us outside of our standard business hours. To request a callback, please press 1.","confidence":1.0,"words":[{"word":"hi","start":0.24,"end":0.48,"confidence":0.5336914,"punctuated_word":"Hi","sentiment":"positive","sentiment_score":0.4570613801479339},{"word":"there","start":0.48,"end":0.88,"confidence":0.99560547,"punctuated_word":"there.","sentiment":"positive","sentiment_score":0.48497700691223145},{"word":"thanks","start":0.88,"end":1.12,"confidence":0.9980469,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.8135517835617065},{"word":"for","start":1.12,"end":1.36,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7004240155220032},{"word":"calling","start":1.36,"end":1.8399999,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.6870636343955994},{"word":"comstock","start":1.8399999,"end":2.34,"confidence":0.9611003,"punctuated_word":"Comstock.","sentiment":"positive","sentiment_score":0.7859052419662476},{"word":"you've","start":2.8,"end":3.12,"confidence":0.9941406,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.2523202896118164},{"word":"reached","start":3.12,"end":3.4399998,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.18789157271385193},{"word":"us","start":3.4399998,"end":3.76,"confidence":0.9970703,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.14800691604614258},{"word":"outside","start":3.76,"end":4.24,"confidence":0.99902344,"punctuated_word":"outside","sentiment":"neutral","sentiment_score":0.08831873536109924},{"word":"of","start":4.24,"end":4.3199997,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.041541606187820435},{"word":"our","start":4.3199997,"end":4.56,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.14205065369606018},{"word":"standard","start":4.56,"end":5.04,"confidence":0.99902344,"punctuated_word":"standard","sentiment":"neutral","sentiment_score":-0.02227717638015747},{"word":"business","start":5.04,"end":5.52,"confidence":1.0,"punctuated_word":"business","sentiment":"neutral","sentiment_score":-0.08249972760677338},{"word":"hours","start":5.52,"end":6.02,"confidence":1.0,"punctuated_word":"hours.","sentiment":"neutral","sentiment_score":-0.08330585062503815},{"word":"to","start":6.3199997,"end":6.56,"confidence":1.0,"punctuated_word":"To","sentiment":"neutral","sentiment_score":-0.05243660882115364},{"word":"request","start":6.56,"end":6.8799996,"confidence":1.0,"punctuated_word":"request","sentiment":"neutral","sentiment_score":-0.06903280317783356},{"word":"a","start":6.8799996,"end":7.12,"confidence":0.87353516,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.053856056183576584},{"word":"callback","start":7.12,"end":7.62,"confidence":0.99658203,"punctuated_word":"callback,","sentiment":"neutral","sentiment_score":-0.041472043842077255},{"word":"please","start":8.0,"end":8.4,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.04072794318199158},{"word":"press","start":8.4,"end":8.72,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.07365456223487854},{"word":"1","start":8.72,"end":9.22,"confidence":0.9995117,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":-0.016680225729942322}],"paragraphs":{"transcript":"\nHi there. Thanks for calling Comstock. You've reached us outside of our standard business hours. To request a callback, please press 1.","paragraphs":[{"sentences":[{"text":"Hi there.","start":0.24,"end":0.88,"sentiment":"positive","sentiment_score":0.4710191935300827},{"text":"Thanks for calling Comstock.","start":0.88,"end":2.34,"sentiment":"positive","sentiment_score":0.7467361688613892},{"text":"You've reached us outside of our standard business hours.","start":2.8,"end":6.02,"sentiment":"neutral","sentiment_score":0.03387361102634006},{"text":"To request a callback, please press 1.","start":6.3199997,"end":9.22,"sentiment":"neutral","sentiment_score":-0.04969432045306478}],"sentiment":"neutral","sentiment_score":0.17663569629869677,"num_words":22,"start":0.24,"end":9.22}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi there. Thanks for calling Comstock. You've reached us outside of our standard business hours. To request a callback, please press 1.","paragraphs":[{"sentences":[{"text":"Hi there.","start":0.24,"end":0.88,"sentiment":"positive","sentiment_score":0.4710191935300827},{"text":"Thanks for calling Comstock.","start":0.88,"end":2.34,"sentiment":"positive","sentiment_score":0.7467361688613892},{"text":"You've reached us outside of our standard business hours.","start":2.8,"end":6.02,"sentiment":"neutral","sentiment_score":0.03387361102634006},{"text":"To request a callback, please press 1.","start":6.3199997,"end":9.22,"sentiment":"neutral","sentiment_score":-0.04969432045306478}],"sentiment":"neutral","sentiment_score":0.17663569629869677,"channel":1,"num_words":22,"start":0.24,"end":9.22}]},"summary":{"result":"success","short":"Hi there. Thanks for calling Comstock. You've reached us outside of our standard business hours. To request a callback, please press 1."},"intents":{"segments":[{"text":"Thanks for calling Comstock. You've reached us outside of our standard business hours.","start_word":2,"end_word":14,"intents":[{"intent":"Request callback","confidence_score":0.89320135}]}]},"sentiments":{"segments":[{"text":"Hi there. Thanks for calling Comstock.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.6650856137275696},{"text":"You've reached us outside of our standard business hours. To request a callback, please press 1.","start_word":6,"end_word":21,"sentiment":"neutral","sentiment_score":0.010521139949560164}],"average":{"sentiment":"neutral","sentiment_score":0.2005559859737273}}}}