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So, yeah, I'm not really sure if I get it right, but you're calling in in reference with your email. How may I help you? Can you tell me, please? In that way, I could further assist you. Okay. I got it. So you have an account with Airtel? Okay. Oh, okay. Got it. So, yeah, we are delighted to have you with Airtel. However, to be concerned and be genuine to you, if your premises is ready to be connected for the Internet next month, better to check out and process your activation order through our site next month. Because once we receive your order today, our standard operation process is we will go ahead and activate the service. Once the service has been activated, the billing will commence. So better to activate and process your order one day or two days prior to your preferred date for having the connection. Mhmm. Mhmm. Actually, it really depends from the network. Currently, our deals for Supa Network is free modem. And have you already confirmed which network is serviceable to your address? Like yeah. We are Airtel AU, and we do offer services from a different network. Yeah. Would you like me to check your address? Because definitely, if your address is serviceable by Supa Network, we can go ahead and supply you a a router if you sign up for a twelve or twenty four month contract. May I have the address, please? Okay. 9 Gate Street. And then the ZIP, please? 2154. May I have your first name, please? Mark. Okay. Would you mind staying on the line for a minute or two? I'll just go ahead and reach out to our tech team to check your address. Okay. Wonderful. Thank you. Can you hear me, Mark? Oh, thank you so much. I'm so sorry. I I don't know what happened. So as I was trying to say, our technical team confirmed and checked your address as serviceable by Supa Network. And, yeah, we can provide you a free router as long as you sign up for twelve or twenty four month contract because we are currently on a promo. If our customer sign in for twelve or twenty format contract, they are getting a free router. What they need to pay is the delivery fee. You have an option for the standard postage, $20, express postage, $30. And along with the free router, you will be also liable for a free month service. So your first month is free plus 15% discount for the first six months. So this will be, yeah, this will be given to you as long as you fulfilled the contract. Twelve month or 20 four month contract. Mhmm. Mhmm. Yeah. I yeah. If you cancel your services within the contract, you will be liable to pay the value of the router, the early termination fee of $132 under twelve month contract. However, if you are moving out, and then you can go ahead and inform us, provide your new address. Where are you moving in? We could check. And if it's serviceable, for any network that we do have, you can go ahead and bring the contract. So it means to say you can continue Airtel Azure service provider so you could avoid those fees being billed on your account. But hopefully, you will be moving into the premises that's need a connection because sometimes our customer is moving moving into a new premises wherein the Internet service is already available. So they no longer have an option to bring the contract, else paying the cancellation fees and the applicable fees associated on the contract. Mhmm. October. Yeah. Sign up on October. If you need any assistance to sign up that that day, just give us a call. Do do you have the exact day in October where you are moving into debt? Mhmm. Mhmm. Yeah. Sure. That would be better. As I've mentioned, once we receive your activation order, we will activate the service, and then the billing will commence. So billing commence, and then you're not yet there in the premises. You cannot use the service, but you have to pay for it, something like that. So better to activate the service once you will be moving into that address. Anyway, we're here waiting for you. Yeah. Yeah. So I'd like to speak to you. Anything else that I may help you? Sure, ma'am. We're open from Monday to Fridays until 6PM every day. Just reach out. Alright? Alright. Thank you. Thank you. Cheers. 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Good afternoon. This is your Tel accounts. How may I help you today? Hi.\n\nThis is Melissa speaking. Can you hear me better? Hi. So, yeah, I'm not really sure if I get it right, but you're calling in in reference with your email. How may I help you?\n\nCan you tell me, please? In that way, I could further assist you. Okay. I got it. So you have an account with Airtel?\n\nOkay. Oh, okay. Got it. So, yeah, we are delighted to have you with Airtel. However, to be concerned and be genuine to you, if your premises is ready to be connected for the Internet next month, better to check out and process your activation order through our site next month.\n\nBecause once we receive your order today, our standard operation process is we will go ahead and activate the service. Once the service has been activated, the billing will commence. So better to activate and process your order one day or two days prior to your preferred date for having the connection. Mhmm. Mhmm.\n\nActually, it really depends from the network. Currently, our deals for Supa Network is free modem. And have you already confirmed which network is serviceable to your address? Like yeah. We are Airtel AU, and we do offer services from a different network.\n\nYeah. Would you like me to check your address? Because definitely, if your address is serviceable by Supa Network, we can go ahead and supply you a a router if you sign up for a twelve or twenty four month contract. May I have the address, please? Okay.\n\n9 Gate Street. And then the ZIP, please? 2154. May I have your first name, please? Mark.\n\nOkay. Would you mind staying on the line for a minute or two? I'll just go ahead and reach out to our tech team to check your address. Okay. Wonderful.\n\nThank you. Can you hear me, Mark? Oh, thank you so much. I'm so sorry. I I don't know what happened.\n\nSo as I was trying to say, our technical team confirmed and checked your address as serviceable by Supa Network. And, yeah, we can provide you a free router as long as you sign up for twelve or twenty four month contract because we are currently on a promo. If our customer sign in for twelve or twenty format contract, they are getting a free router. What they need to pay is the delivery fee. You have an option for the standard postage, $20, express postage, $30.\n\nAnd along with the free router, you will be also liable for a free month service. So your first month is free plus 15% discount for the first six months. So this will be, yeah, this will be given to you as long as you fulfilled the contract. Twelve month or 20 four month contract. Mhmm.\n\nMhmm. Yeah. I yeah. If you cancel your services within the contract, you will be liable to pay the value of the router, the early termination fee of $132 under twelve month contract. However, if you are moving out, and then you can go ahead and inform us, provide your new address.\n\nWhere are you moving in? We could check. And if it's serviceable, for any network that we do have, you can go ahead and bring the contract. So it means to say you can continue Airtel Azure service provider so you could avoid those fees being billed on your account. But hopefully, you will be moving into the premises that's need a connection because sometimes our customer is moving moving into a new premises wherein the Internet service is already available.\n\nSo they no longer have an option to bring the contract, else paying the cancellation fees and the applicable fees associated on the contract. Mhmm. October. Yeah. Sign up on October.\n\nIf you need any assistance to sign up that that day, just give us a call. Do do you have the exact day in October where you are moving into debt? Mhmm. Mhmm. Yeah.\n\nSure. That would be better. As I've mentioned, once we receive your activation order, we will activate the service, and then the billing will commence. So billing commence, and then you're not yet there in the premises. You cannot use the service, but you have to pay for it, something like that.\n\nSo better to activate the service once you will be moving into that address. Anyway, we're here waiting for you. Yeah. Yeah. So I'd like to speak to you.\n\nAnything else that I may help you? Sure, ma'am. We're open from Monday to Fridays until 6PM every day. Just reach out. Alright?\n\nAlright. Thank you. Thank you. Cheers. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.1999999,"end":1.52,"sentiment":"neutral","sentiment_score":0.18689268827438352},{"text":"Good afternoon.","start":1.52,"end":2.34,"sentiment":"positive","sentiment_score":0.38792675733566284},{"text":"This is your Tel accounts.","start":2.3999999,"end":3.86,"sentiment":"positive","sentiment_score":0.3382178246974945},{"text":"How may I help you today?","start":4.7999997,"end":6.1,"sentiment":"positive","sentiment_score":0.3690714091062546},{"text":"Hi.","start":8.72,"end":9.2,"sentiment":"neutral","sentiment_score":0.06075318902730942}],"sentiment":"neutral","sentiment_score":0.3286011313398679,"num_words":15,"start":1.1999999,"end":9.2},{"sentences":[{"text":"This is Melissa speaking.","start":9.2,"end":10.48,"sentiment":"neutral","sentiment_score":0.06590741034597158},{"text":"Can you hear me 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Airtel.","start":60.62,"end":64.72,"sentiment":"positive","sentiment_score":0.40131125003099444},{"text":"However, to be concerned and be genuine to you, if your premises is ready to be connected for the Internet next month, better to check out and process your activation order through our site next month.","start":65.020004,"end":83.29,"sentiment":"neutral","sentiment_score":-0.1129518509325054}],"sentiment":"neutral","sentiment_score":-0.000681979399101407,"num_words":51,"start":48.235,"end":83.29},{"sentences":[{"text":"Because once we receive your order today, our standard operation process is we will go ahead and activate the service.","start":83.29,"end":91.39,"sentiment":"neutral","sentiment_score":0.007145692594349384},{"text":"Once the service has been activated, the billing will commence.","start":91.69,"end":95.39,"sentiment":"neutral","sentiment_score":0.049418015778064726},{"text":"So better to activate and process your order one day or two days prior to your preferred 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yeah.","start":134.455,"end":139.3,"sentiment":"neutral","sentiment_score":0.014585117809474468},{"text":"We are Airtel AU, and we do offer services from a different network.","start":139.3,"end":145.48001,"sentiment":"neutral","sentiment_score":0.02477347607222887}],"sentiment":"neutral","sentiment_score":0.029898183057517853,"num_words":43,"start":118.54,"end":145.48001},{"sentences":[{"text":"Yeah.","start":150.91501,"end":151.315,"sentiment":"neutral","sentiment_score":0.03656850755214691},{"text":"Would you like me to check your address?","start":151.315,"end":153.155,"sentiment":"neutral","sentiment_score":0.02709552110172808},{"text":"Because definitely, if your address is serviceable by Supa Network, we can go ahead and supply you a a router if you sign up for a twelve or twenty four month contract.","start":153.155,"end":164.61,"sentiment":"neutral","sentiment_score":0.091515640495345},{"text":"May I have the address, please?","start":164.61,"end":166.07,"sentiment":"neutral","sentiment_score":0.05195088622470697},{"text":"Okay.","start":170.21,"end":170.71,"sentiment":"neutral","sentiment_score":0.01401621289551258}],"sentiment":"neutral","sentiment_score":0.07307405630126595,"num_words":48,"start":150.91501,"end":170.71},{"sentences":[{"text":"9 Gate Street.","start":173.17,"end":174.47,"sentiment":"neutral","sentiment_score":0.014174310490489006},{"text":"And then the ZIP, please?","start":179.485,"end":180.865,"sentiment":"neutral","sentiment_score":0.012626802921295166},{"text":"2154.","start":183.80501,"end":185.16501,"sentiment":"neutral","sentiment_score":0.00714898994192481},{"text":"May I have your first name, please?","start":185.16501,"end":187.345,"sentiment":"neutral","sentiment_score":0.015503598909292902},{"text":"Mark.","start":188.845,"end":189.33,"sentiment":"neutral","sentiment_score":0.012824047356843948}],"sentiment":"neutral","sentiment_score":0.013773833867162466,"num_words":17,"start":173.17,"end":189.33},{"sentences":[{"text":"Okay.","start":189.57,"end":190.07,"sentiment":"neutral","sentiment_score":0.021152693778276443},{"text":"Would you mind staying on the line for a minute or two?","start":190.13,"end":192.37,"sentiment":"neutral","sentiment_score":0.011900337878614664},{"text":"I'll just go ahead and reach out to our tech team to check your address.","start":192.37,"end":195.67,"sentiment":"neutral","sentiment_score":0.00950309056788683},{"text":"Okay.","start":197.33,"end":197.81,"sentiment":"neutral","sentiment_score":0.21482861042022705},{"text":"Wonderful.","start":197.81,"end":198.31,"sentiment":"positive","sentiment_score":0.4278649091720581}],"sentiment":"neutral","sentiment_score":0.03163988754774134,"num_words":30,"start":189.57,"end":198.31},{"sentences":[{"text":"Thank you.","start":198.45,"end":199.19,"sentiment":"neutral","sentiment_score":0.3258703649044037},{"text":"Can you hear me, Mark?","start":468.15002,"end":470.41,"sentiment":"neutral","sentiment_score":-0.027419230714440346},{"text":"Oh, thank you so much.","start":470.95,"end":472.39,"sentiment":"neutral","sentiment_score":0.3072001516819},{"text":"I'm so sorry.","start":472.39,"end":473.03,"sentiment":"neutral","sentiment_score":-0.14008579651514688},{"text":"I I don't know what happened.","start":473.03,"end":474.25,"sentiment":"neutral","sentiment_score":-0.25564204156398773}],"sentiment":"neutral","sentiment_score":0.004596937891273271,"num_words":21,"start":198.45,"end":474.25},{"sentences":[{"text":"So as I was trying to say, our technical team confirmed and checked your address as serviceable by Supa Network.","start":474.31,"end":481.80502,"sentiment":"neutral","sentiment_score":-0.006138509325683117},{"text":"And, yeah, we can provide you a free router as long as you sign up for twelve or twenty four month contract because we are currently on a promo.","start":482.265,"end":491.80502,"sentiment":"neutral","sentiment_score":0.18885375225338444},{"text":"If our customer sign in for twelve or twenty format contract, they are getting a free router.","start":492.27,"end":497.73,"sentiment":"neutral","sentiment_score":0.14236030902932673},{"text":"What they need to pay is the delivery fee.","start":498.27,"end":500.91,"sentiment":"neutral","sentiment_score":0.08540009831388791},{"text":"You have an option for the standard postage, $20, express postage, $30.","start":500.91,"end":507.315,"sentiment":"neutral","sentiment_score":0.09410370824237664}],"sentiment":"neutral","sentiment_score":0.11117194558697185,"num_words":87,"start":474.31,"end":507.315},{"sentences":[{"text":"And along with the free router, you will be also liable for a free month service.","start":507.315,"end":512.675,"sentiment":"neutral","sentiment_score":0.11686846287921071},{"text":"So your first month is free plus 15% discount for the first six months.","start":512.675,"end":518.195,"sentiment":"neutral","sentiment_score":0.17035521673304693},{"text":"So this will be, yeah, this will be given to you as long as you fulfilled the contract.","start":518.195,"end":525.26996,"sentiment":"positive","sentiment_score":0.48613695469167495},{"text":"Twelve month or 20 four month contract.","start":525.73,"end":527.82996,"sentiment":"neutral","sentiment_score":0.01835525913962296},{"text":"Mhmm.","start":530.29,"end":530.79,"sentiment":"neutral","sentiment_score":-0.0202637929469347}],"sentiment":"neutral","sentiment_score":0.23417065438947507,"num_words":56,"start":507.315,"end":530.79},{"sentences":[{"text":"Mhmm.","start":532.93,"end":533.43,"sentiment":"neutral","sentiment_score":-0.032462943345308304},{"text":"Yeah.","start":539.925,"end":540.28503,"sentiment":"neutral","sentiment_score":-0.10365141183137894},{"text":"I yeah.","start":540.28503,"end":542.565,"sentiment":"neutral","sentiment_score":-0.2109094113111496},{"text":"If you cancel your services within the contract, you will be liable to pay the value of the router, the early termination fee of $132 under twelve month contract.","start":542.565,"end":555.4,"sentiment":"neutral","sentiment_score":-0.2612145466023478},{"text":"However, if you are moving out, and then you can go ahead and inform us, provide your new address.","start":555.54004,"end":563.595,"sentiment":"neutral","sentiment_score":0.006412920395010396}],"sentiment":"neutral","sentiment_score":-0.1540636450338822,"num_words":52,"start":532.93,"end":563.595},{"sentences":[{"text":"Where are you moving in?","start":563.595,"end":564.795,"sentiment":"neutral","sentiment_score":-0.010281239449977875},{"text":"We could check.","start":564.795,"end":565.515,"sentiment":"neutral","sentiment_score":0.014232754707336426},{"text":"And if it's serviceable, for any network that we do have, you can go ahead and bring the contract.","start":565.515,"end":571.835,"sentiment":"neutral","sentiment_score":0.07607444081651538},{"text":"So it means to say you can continue Airtel Azure service provider so you could avoid those fees being billed on your account.","start":571.835,"end":580.82,"sentiment":"neutral","sentiment_score":0.05798968122057293},{"text":"But hopefully, you will be moving into the premises that's need a connection because sometimes our customer is moving moving into a new premises wherein the Internet service is already available.","start":580.82,"end":595.52496,"sentiment":"neutral","sentiment_score":0.04605081034523825}],"sentiment":"neutral","sentiment_score":0.05182770655754908,"num_words":81,"start":563.595,"end":595.52496},{"sentences":[{"text":"So they no longer have an option to bring the contract, else paying the cancellation fees and the applicable fees associated on the contract.","start":595.58496,"end":605.125,"sentiment":"neutral","sentiment_score":-0.03422696496515224},{"text":"Mhmm.","start":607.24005,"end":607.74005,"sentiment":"neutral","sentiment_score":0.0329161137342453},{"text":"October.","start":611.96,"end":612.46,"sentiment":"neutral","sentiment_score":0.025461744517087936},{"text":"Yeah.","start":613.08,"end":613.58,"sentiment":"neutral","sentiment_score":0.05472011864185333},{"text":"Sign up on 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debt?","start":620.53503,"end":626.155,"sentiment":"neutral","sentiment_score":-0.009875427993635335},{"text":"Mhmm.","start":628.61505,"end":629.11505,"sentiment":"neutral","sentiment_score":-0.0028029736131429672},{"text":"Mhmm.","start":630.935,"end":631.435,"sentiment":"neutral","sentiment_score":0.011415383778512478},{"text":"Yeah.","start":634.66,"end":634.98,"sentiment":"neutral","sentiment_score":0.06687363982200623}],"sentiment":"neutral","sentiment_score":0.027109916595851675,"num_words":34,"start":615.0,"end":634.98},{"sentences":[{"text":"Sure.","start":634.98,"end":635.38,"sentiment":"neutral","sentiment_score":0.1302565336227417},{"text":"That would be better.","start":635.38,"end":636.58,"sentiment":"neutral","sentiment_score":0.14662498608231544},{"text":"As I've mentioned, once we receive your activation order, we will activate the service, and then the billing will commence.","start":636.58,"end":643.38,"sentiment":"neutral","sentiment_score":0.05647372379899025},{"text":"So billing commence, and then you're not yet there in the premises.","start":643.38,"end":647.195,"sentiment":"neutral","sentiment_score":-0.02310092079763611},{"text":"You cannot use the service, but you have to pay for it, something like that.","start":648.135,"end":651.815,"sentiment":"neutral","sentiment_score":-0.2404369761546453}],"sentiment":"neutral","sentiment_score":-0.039183360345375076,"num_words":52,"start":634.98,"end":651.815},{"sentences":[{"text":"So better to activate the service once you will be moving into that address.","start":651.815,"end":659.115,"sentiment":"neutral","sentiment_score":-0.019770230299660137},{"text":"Anyway, we're here waiting for you.","start":659.52,"end":662.10004,"sentiment":"neutral","sentiment_score":0.1187538926800092},{"text":"Yeah.","start":664.56006,"end":665.06006,"sentiment":"neutral","sentiment_score":0.2669961750507355},{"text":"Yeah.","start":665.2,"end":665.52,"sentiment":"neutral","sentiment_score":0.14542147517204285},{"text":"So I'd like to speak to you.","start":665.52,"end":666.96,"sentiment":"neutral","sentiment_score":0.1203258867774691}],"sentiment":"neutral","sentiment_score":0.05829099963965087,"num_words":29,"start":651.815,"end":666.96},{"sentences":[{"text":"Anything else that I may help you?","start":666.96,"end":668.74005,"sentiment":"neutral","sentiment_score":0.12787651802812303},{"text":"Sure, ma'am.","start":672.545,"end":673.105,"sentiment":"neutral","sentiment_score":0.14378736913204193},{"text":"We're open from Monday to Fridays until 6PM every day.","start":673.105,"end":677.985,"sentiment":"neutral","sentiment_score":0.13100232779979706},{"text":"Just reach 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bye.","start":684.225,"end":684.885,"sentiment":"neutral","sentiment_score":0.26741979271173477}],"sentiment":"positive","sentiment_score":0.5209229085594416,"num_words":8,"start":680.945,"end":684.885}]}}]},{"alternatives":[{"transcript":"Yeah. I can hear you better. Yep. Hi. I don't have an I have an email, but I haven't provided it yet. It's more about my Internet and my connection. Yeah. No. Not yet. I wanna sign up, But I wanted my my building's not doing the upgrade till October because they're doing it for the whole building. Yeah. So I don't know if I should sign up now and hope for the Internet to be connected by October, or should I just wait till I do the installation first? Yeah. Yeah. Mhmm. Okay. Yeah. That's fine. Yeah. And what do I do with that because I don't know if the modem is gonna work in the building because I'm with another company. But if it if it doesn't if it doesn't work, can I get a modem off you guys for free? Yep. Well, apparently, you're apparently, you're Airtel. Is it Airtel? Yeah? Yeah. So, well, apparently, you got yeah. You guys were on the list. So that's what I'm calling to say. Yeah. Yeah. Yeah. 2011. 9 Gate Street. Yeah. Castle Hill. 2154. Mark. Yep. No. Not at all. Thank you. No. On. Hello? Right. Now I can hear you. Yeah. Yeah. Yep. Yeah. Okay. Beautiful. Yeah. That's that's what I I just wanted to ask about the contract. So I'm I'm I'm renting at the moment, renting the property. So what happens if I decide to move within that twelve month contract? If I move out of the premises, is there gonna be a problem now then? Or yeah. Yeah. I can yeah. Yep. Oh, okay. Yeah. Yes. Okay. Okay. That's fine. So where do we go from here now? Do I sign up today, or do I just sign up in October? Just call back. No. I need to find out. I'll go I'll go tomorrow because there's got a, like, a information center downstairs. I'll find out, and then I'll call it by October and then set up the Internet. Yep. Okay. No. No problem at all. Thank you. Thanks. No. It's it. I'll call back in October and set up the Internet then. Okay. Alright. No problem at all. Sounds good. Thank you. Bye. 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I can hear you better. Yep. Hi. I don't have an I have an email, but I haven't provided it yet.\n\nIt's more about my Internet and my connection. Yeah. No. Not yet. I wanna sign up, But I wanted my my building's not doing the upgrade till October because they're doing it for the whole building.\n\nYeah. So I don't know if I should sign up now and hope for the Internet to be connected by October, or should I just wait till I do the installation first? Yeah. Yeah. Mhmm.\n\nOkay. Yeah. That's fine. Yeah. And what do I do with that because I don't know if the modem is gonna work in the building because I'm with another company.\n\nBut if it if it doesn't if it doesn't work, can I get a modem off you guys for free? Yep. Well, apparently, you're apparently, you're Airtel. Is it Airtel? Yeah?\n\nYeah. So, well, apparently, you got yeah. You guys were on the list. So that's what I'm calling to say. Yeah.\n\nYeah. Yeah. 2011. 9 Gate Street. Yeah.\n\nCastle Hill. 2154. Mark. Yep. No.\n\nNot at all. Thank you. No. On. Hello?\n\nRight. Now I can hear you. Yeah. Yeah. Yep.\n\nYeah. Okay. Beautiful. Yeah. That's that's what I I just wanted to ask about the contract.\n\nSo I'm I'm I'm renting at the moment, renting the property. So what happens if I decide to move within that twelve month contract? If I move out of the premises, is there gonna be a problem now then? Or yeah. Yeah.\n\nI can yeah. Yep. Oh, okay. Yeah. Yes.\n\nOkay. Okay. That's fine. So where do we go from here now? Do I sign up today, or do I just sign up in October?\n\nJust call back. No. I need to find out. I'll go I'll go tomorrow because there's got a, like, a information center downstairs. I'll find out, and then I'll call it by October and then set up the Internet.\n\nYep. Okay. No. No problem at all. Thank you.\n\nThanks. No. It's it. I'll call back in October and set up the Internet then. Okay.\n\nAlright. No problem at all. Sounds good. Thank you. Bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":11.84,"end":12.08,"sentiment":"neutral","sentiment_score":0.06990095973014832},{"text":"I can hear you better.","start":12.08,"end":12.799999,"sentiment":"neutral","sentiment_score":0.09061134308576584},{"text":"Yep.","start":12.799999,"end":13.299999,"sentiment":"neutral","sentiment_score":0.05441465228796005},{"text":"Hi.","start":23.385,"end":23.885,"sentiment":"neutral","sentiment_score":0.05821008235216141},{"text":"I don't have an I have an email, but I haven't provided it yet.","start":28.21,"end":31.109999,"sentiment":"neutral","sentiment_score":-0.14542277689490998}],"sentiment":"neutral","sentiment_score":-0.06365165757862004,"num_words":22,"start":11.84,"end":31.109999},{"sentences":[{"text":"It's more about my Internet and my 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wait till I do the installation first?","start":49.865,"end":55.9,"sentiment":"neutral","sentiment_score":-0.16503401917795982},{"text":"Yeah.","start":59.8,"end":60.3,"sentiment":"neutral","sentiment_score":0.02336561493575573},{"text":"Yeah.","start":83.005,"end":83.505,"sentiment":"neutral","sentiment_score":0.016185220330953598},{"text":"Mhmm.","start":86.58,"end":87.08,"sentiment":"neutral","sentiment_score":-0.010115198791027067}],"sentiment":"neutral","sentiment_score":-0.14871298601584776,"num_words":35,"start":49.225,"end":87.08},{"sentences":[{"text":"Okay.","start":91.78,"end":92.28,"sentiment":"neutral","sentiment_score":0.03925799578428269},{"text":"Yeah.","start":95.94,"end":96.259995,"sentiment":"neutral","sentiment_score":0.06826014816761017},{"text":"That's 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Airtel.","start":133.895,"end":137.255,"sentiment":"neutral","sentiment_score":0.007887108290257553},{"text":"Is it Airtel?","start":137.255,"end":137.99501,"sentiment":"neutral","sentiment_score":0.01074361459662517},{"text":"Yeah?","start":138.05501,"end":138.55501,"sentiment":"neutral","sentiment_score":0.021646816283464432}],"sentiment":"neutral","sentiment_score":-0.03289845053316845,"num_words":31,"start":113.735,"end":138.55501},{"sentences":[{"text":"Yeah.","start":141.815,"end":142.315,"sentiment":"neutral","sentiment_score":0.03468521684408188},{"text":"So, well, apparently, you got yeah.","start":142.375,"end":145.95,"sentiment":"neutral","sentiment_score":0.0266453738634785},{"text":"You guys were on the list.","start":145.95,"end":147.33,"sentiment":"neutral","sentiment_score":0.03615734508881966},{"text":"So that's what I'm calling to say.","start":148.34999,"end":149.95,"sentiment":"neutral","sentiment_score":0.02423853666654655},{"text":"Yeah.","start":149.95,"end":150.45,"sentiment":"neutral","sentiment_score":0.03680457919836044}],"sentiment":"neutral","sentiment_score":0.02942742221057415,"num_words":21,"start":141.815,"end":150.45},{"sentences":[{"text":"Yeah.","start":158.81499,"end":159.31499,"sentiment":"neutral","sentiment_score":0.11197233200073242},{"text":"Yeah.","start":166.25499,"end":166.575,"sentiment":"neutral","sentiment_score":0.018556958064436913},{"text":"2011.","start":166.575,"end":167.39499,"sentiment":"neutral","sentiment_score":0.0152862798422575},{"text":"9 Gate Street.","start":171.295,"end":172.355,"sentiment":"neutral","sentiment_score":0.01313608760635058},{"text":"Yeah.","start":174.65,"end":175.15,"sentiment":"neutral","sentiment_score":0.02041514590382576}],"sentiment":"neutral","sentiment_score":0.029376996947186335,"num_words":7,"start":158.81499,"end":175.15},{"sentences":[{"text":"Castle Hill.","start":175.29,"end":176.11,"sentiment":"neutral","sentiment_score":0.01658705808222294},{"text":"2154.","start":181.93,"end":183.15,"sentiment":"neutral","sentiment_score":0.006246063392609358},{"text":"Mark.","start":187.61,"end":188.11,"sentiment":"neutral","sentiment_score":0.01196220889687538},{"text":"Yep.","start":195.985,"end":196.225,"sentiment":"neutral","sentiment_score":-0.007168690674006939},{"text":"No.","start":196.225,"end":196.465,"sentiment":"neutral","sentiment_score":-0.1268310397863388}],"sentiment":"neutral","sentiment_score":-0.013769557001069188,"num_words":6,"start":175.29,"end":196.465},{"sentences":[{"text":"Not at all.","start":196.465,"end":197.025,"sentiment":"neutral","sentiment_score":-0.17178097863992056},{"text":"Thank you.","start":197.025,"end":197.765,"sentiment":"neutral","sentiment_score":0.028717175126075745},{"text":"No.","start":326.51,"end":327.01,"sentiment":"neutral","sentiment_score":-0.031331952661275864},{"text":"On.","start":373.405,"end":373.68,"sentiment":"neutral","sentiment_score":-0.018360557034611705},{"text":"Hello?","start":448.525,"end":449.025,"sentiment":"neutral","sentiment_score":-0.03058609366416931}],"sentiment":"neutral","sentiment_score":-0.06727339862845838,"num_words":8,"start":196.465,"end":449.025},{"sentences":[{"text":"Right.","start":469.43,"end":469.59,"sentiment":"neutral","sentiment_score":-0.0018023811280727384},{"text":"Now I can hear you.","start":469.59,"end":470.31,"sentiment":"neutral","sentiment_score":-0.008958913385868073},{"text":"Yeah.","start":470.31,"end":470.81,"sentiment":"neutral","sentiment_score":0.027084551751613617},{"text":"Yeah.","start":470.87,"end":471.37,"sentiment":"neutral","sentiment_score":0.05365975201129913},{"text":"Yep.","start":505.055,"end":505.555,"sentiment":"neutral","sentiment_score":0.07972022891044617}],"sentiment":"neutral","sentiment_score":0.012651953846216202,"num_words":9,"start":469.43,"end":505.555},{"sentences":[{"text":"Yeah.","start":513.53503,"end":514.03503,"sentiment":"neutral","sentiment_score":0.13681268692016602},{"text":"Okay.","start":514.735,"end":515.235,"sentiment":"neutral","sentiment_score":0.143446147441864},{"text":"Beautiful.","start":518.7,"end":519.2,"sentiment":"positive","sentiment_score":0.7576743364334106},{"text":"Yeah.","start":526.06,"end":526.46,"sentiment":"neutral","sentiment_score":0.02559417113661766},{"text":"That's that's what I I just wanted to ask about the contract.","start":526.46,"end":529.60004,"sentiment":"neutral","sentiment_score":-0.002464606116215388}],"sentiment":"neutral","sentiment_score":0.0646220042835921,"num_words":16,"start":513.53503,"end":529.60004},{"sentences":[{"text":"So I'm I'm I'm renting at the moment, renting the property.","start":530.265,"end":533.885,"sentiment":"neutral","sentiment_score":-0.04402541115202687},{"text":"So what happens if I decide to move within that twelve month contract?","start":534.10504,"end":537.705,"sentiment":"neutral","sentiment_score":-0.0654603480719603},{"text":"If I move out of the premises, is there gonna be a problem now then?","start":537.705,"end":541.22504,"sentiment":"neutral","sentiment_score":-0.157863204429547},{"text":"Or yeah.","start":541.22504,"end":555.82996,"sentiment":"neutral","sentiment_score":-0.14505567774176598},{"text":"Yeah.","start":555.97,"end":556.20996,"sentiment":"neutral","sentiment_score":-0.012513885274529455}],"sentiment":"neutral","sentiment_score":-0.09537707987640585,"num_words":42,"start":530.265,"end":556.20996},{"sentences":[{"text":"I can yeah.","start":556.20996,"end":557.26996,"sentiment":"neutral","sentiment_score":-0.0027701823661724725},{"text":"Yep.","start":569.46497,"end":569.96497,"sentiment":"neutral","sentiment_score":0.05099886283278465},{"text":"Oh, okay.","start":572.65,"end":573.23,"sentiment":"neutral","sentiment_score":0.08494767546653748},{"text":"Yeah.","start":577.53,"end":578.03,"sentiment":"neutral","sentiment_score":0.10502824932336809},{"text":"Yes.","start":590.105,"end":590.605,"sentiment":"neutral","sentiment_score":0.04807490110397339}],"sentiment":"neutral","sentiment_score":0.045710852136835456,"num_words":8,"start":556.20996,"end":590.605},{"sentences":[{"text":"Okay.","start":603.36,"end":603.86,"sentiment":"neutral","sentiment_score":-0.005671503953635693},{"text":"Okay.","start":605.04,"end":605.54,"sentiment":"neutral","sentiment_score":0.1113746166229248},{"text":"That's fine.","start":605.75995,"end":606.5,"sentiment":"neutral","sentiment_score":0.2302347794175148},{"text":"So where do we go from here now?","start":606.63995,"end":608.31995,"sentiment":"neutral","sentiment_score":0.035258491057902575},{"text":"Do I sign up today, or do I just sign up in October?","start":608.31995,"end":611.22,"sentiment":"neutral","sentiment_score":0.016319277696311474}],"sentiment":"neutral","sentiment_score":0.04241564840078354,"num_words":25,"start":603.36,"end":611.22},{"sentences":[{"text":"Just call back.","start":611.6,"end":612.57996,"sentiment":"neutral","sentiment_score":0.02080544705192248},{"text":"No.","start":624.665,"end":624.905,"sentiment":"neutral","sentiment_score":-0.0842643529176712},{"text":"I need to find out.","start":624.905,"end":625.78503,"sentiment":"neutral","sentiment_score":-0.133925199508667},{"text":"I'll go I'll go tomorrow because there's got a, like, a information center downstairs.","start":625.78503,"end":630.045,"sentiment":"neutral","sentiment_score":-0.0007562072215867891},{"text":"I'll find out, and then I'll call it by October and then set up the Internet.","start":630.48,"end":634.01996,"sentiment":"neutral","sentiment_score":0.012969101779162884}],"sentiment":"neutral","sentiment_score":-0.01268090466514994,"num_words":39,"start":611.6,"end":634.01996},{"sentences":[{"text":"Yep.","start":648.085,"end":648.585,"sentiment":"neutral","sentiment_score":-0.02530127577483654},{"text":"Okay.","start":659.67,"end":660.17,"sentiment":"neutral","sentiment_score":0.09461799263954164},{"text":"No.","start":662.39,"end":662.63,"sentiment":"neutral","sentiment_score":0.16500675678253174},{"text":"No problem at all.","start":662.63,"end":663.51,"sentiment":"neutral","sentiment_score":0.2618933916091919},{"text":"Thank you.","start":663.51,"end":664.17,"sentiment":"positive","sentiment_score":0.4686453640460968}],"sentiment":"neutral","sentiment_score":0.24657641868624422,"num_words":9,"start":648.085,"end":664.17},{"sentences":[{"text":"Thanks.","start":664.87,"end":665.37,"sentiment":"positive","sentiment_score":0.3365830183029175},{"text":"No.","start":668.55,"end":669.05,"sentiment":"neutral","sentiment_score":-0.005151346325874329},{"text":"It's it.","start":669.11,"end":669.35,"sentiment":"neutral","sentiment_score":0.005251702852547169},{"text":"I'll call back in October and set up the Internet then.","start":669.35,"end":672.17,"sentiment":"neutral","sentiment_score":0.06909052959897301},{"text":"Okay.","start":676.45496,"end":676.95496,"sentiment":"neutral","sentiment_score":0.1048525869846344}],"sentiment":"neutral","sentiment_score":0.07542396814096719,"num_words":16,"start":664.87,"end":676.95496},{"sentences":[{"text":"Alright.","start":679.57495,"end":679.975,"sentiment":"positive","sentiment_score":0.3621150851249695},{"text":"No problem at all.","start":679.975,"end":680.69495,"sentiment":"positive","sentiment_score":0.5680028721690178},{"text":"Sounds good.","start":680.69495,"end":681.435,"sentiment":"positive","sentiment_score":0.7982631325721741},{"text":"Thank you.","start":681.975,"end":682.63495,"sentiment":"positive","sentiment_score":0.7862571477890015},{"text":"Bye.","start":683.095,"end":683.595,"sentiment":"positive","sentiment_score":0.4998593330383301}],"sentiment":"positive","sentiment_score":0.6303026467561722,"num_words":10,"start":679.57495,"end":683.595},{"sentences":[{"text":"Bye.","start":684.855,"end":685.355,"sentiment":"neutral","sentiment_score":-0.08772662281990051}],"sentiment":"neutral","sentiment_score":-0.08772662281990051,"num_words":1,"start":684.855,"end":685.355}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is your Tel accounts. How may I help you today? Hi.\n\nThis is Melissa speaking. Can you hear me better?\n\nChannel 1: Yeah. I can hear you better. Yep.\n\nChannel 0: Hi. So, yeah, I'm not really sure if I get it right, but you're calling in in reference with your\n\nChannel 1: Hi.\n\nChannel 0: email. How may I help you? Can you tell me, please? In that way, I could further assist you.\n\nChannel 1: I don't have an I have an email, but I haven't provided it yet. It's more about my Internet and my connection.\n\nChannel 0: Okay. I got it. So you have an account with Airtel?\n\nChannel 1: Yeah. No. Not yet. I wanna sign up, But I wanted my my building's not doing the upgrade till October because they're doing it for the whole building.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. So I don't know if I should sign up now and hope for the Internet to be connected by October, or should I just wait till I do the installation first?\n\nChannel 0: Oh, okay.\n\nChannel 1: Yeah.\n\nChannel 0: Got it. So, yeah, we are delighted to have you with Airtel. However, to be concerned and be genuine to you, if your premises is ready to be connected for the Internet next month, better to check out and process your activation order through our site next month.\n\nChannel 1: Yeah.\n\nChannel 0: Because once we receive your order today,\n\nChannel 1: Mhmm.\n\nChannel 0: our standard operation process is we will go ahead and activate the service. Once\n\nChannel 1: Okay.\n\nChannel 0: the service has been activated, the billing will commence.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: That's\n\nChannel 0: better\n\nChannel 1: fine.\n\nChannel 0: to activate and process your order one day or two days prior to your preferred date for having the connection.\n\nChannel 1: Yeah. And what do I do with that because I don't know if the modem is gonna work\n\nChannel 0: Mhmm.\n\nChannel 1: in the building because I'm with another company. But if it\n\nChannel 0: Mhmm.\n\nChannel 1: if it doesn't if it doesn't work, can I get a modem off you guys for free?\n\nChannel 0: Actually, it really depends from the network. Currently, our deals for Supa Network is free modem. And\n\nChannel 1: Yep.\n\nChannel 0: have you already confirmed which network is serviceable to your address?\n\nChannel 1: Well, apparently,\n\nChannel 0: Like\n\nChannel 1: you're apparently, you're Airtel. Is it Airtel? Yeah?\n\nChannel 0: yeah. We are Airtel AU, and we do\n\nChannel 1: Yeah.\n\nChannel 0: offer\n\nChannel 1: So,\n\nChannel 0: services\n\nChannel 1: well, apparently,\n\nChannel 0: from a different\n\nChannel 1: you got\n\nChannel 0: network.\n\nChannel 1: yeah. You guys were on the list. So that's what I'm calling to say. Yeah.\n\nChannel 0: Yeah. Would you like me to check your address? Because definitely, if your address is serviceable by Supa Network,\n\nChannel 1: Yeah.\n\nChannel 0: we can go ahead and supply you a a router if you sign up for a twelve or twenty four month contract. May I have the address, please?\n\nChannel 1: Yeah. 2011.\n\nChannel 0: Okay.\n\nChannel 1: 9 Gate Street.\n\nChannel 0: 9 Gate Street.\n\nChannel 1: Yeah. Castle Hill.\n\nChannel 0: And then the ZIP, please?\n\nChannel 1: 2154.\n\nChannel 0: 2154. May I have your first name, please?\n\nChannel 1: Mark.\n\nChannel 0: Mark. Okay. Would you mind staying on the line for a minute or two? I'll just go ahead and reach out to our tech team to check your address.\n\nChannel 1: Yep. No. Not at all. Thank you.\n\nChannel 0: Okay. Wonderful. Thank you.\n\nChannel 1: No. On. Hello?\n\nChannel 0: Can you hear me,\n\nChannel 1: Right. Now I can hear\n\nChannel 0: Mark?\n\nChannel 1: you. Yeah. Yeah.\n\nChannel 0: Oh, thank you so much. I'm so sorry. I I don't know what happened. So as I was trying to say, our technical team confirmed and checked your address as serviceable by Supa Network. And, yeah, we can provide you a free router as long as you sign up for twelve or twenty four month contract because we are currently on a promo.\n\nIf our customer sign in for twelve or twenty format contract, they are getting a free router. What they need to pay is the delivery fee. You have an option for the standard postage, $20, express\n\nChannel 1: Yep.\n\nChannel 0: postage, $30. And along with the free router, you will be also liable for a free month service. So your first month\n\nChannel 1: Yeah.\n\nChannel 0: is free plus\n\nChannel 1: Okay.\n\nChannel 0: 15% discount for the first six months. So\n\nChannel 1: Beautiful.\n\nChannel 0: this will be, yeah, this will be given to you as long as you fulfilled the contract. Twelve month\n\nChannel 1: Yeah.\n\nChannel 0: or\n\nChannel 1: That's\n\nChannel 0: 20\n\nChannel 1: that's\n\nChannel 0: four\n\nChannel 1: what I\n\nChannel 0: month contract.\n\nChannel 1: I just wanted to ask about the contract. So\n\nChannel 0: Mhmm.\n\nChannel 1: I'm I'm I'm renting at the moment, renting\n\nChannel 0: Mhmm.\n\nChannel 1: the property. So what happens if I decide to move within that twelve month contract? If I move out of the premises, is there\n\nChannel 0: Yeah.\n\nChannel 1: gonna be\n\nChannel 0: I\n\nChannel 1: a problem now then? Or\n\nChannel 0: yeah. If you cancel your services within the contract, you will be liable to pay the value of the router, the early termination fee of $132 under twelve month contract.\n\nChannel 1: yeah.\n\nChannel 0: However,\n\nChannel 1: Yeah. I can\n\nChannel 0: if\n\nChannel 1: yeah.\n\nChannel 0: you are moving out, and then you can go ahead and inform us, provide your new address. Where are you moving in? We could check. And if it's serviceable, for any network that we do\n\nChannel 1: Yep.\n\nChannel 0: have, you can go ahead and bring the contract. So it means to say\n\nChannel 1: Oh, okay.\n\nChannel 0: you can continue Airtel Azure service provider so\n\nChannel 1: Yeah.\n\nChannel 0: you could avoid those fees being billed on your account. But hopefully, you will be moving into the premises that's need a connection because sometimes our customer is moving moving\n\nChannel 1: Yes.\n\nChannel 0: into a new premises wherein the Internet service is already available. So they no longer have an option to bring the contract, else paying the cancellation fees and the applicable fees\n\nChannel 1: Okay.\n\nChannel 0: associated on the contract.\n\nChannel 1: Okay. That's fine. So where do we\n\nChannel 0: Mhmm.\n\nChannel 1: go from here now? Do I sign up today, or do I just sign up in October? Just call\n\nChannel 0: October.\n\nChannel 1: back.\n\nChannel 0: Yeah. Sign up on October. If you need any assistance to sign up that that day, just give us a call. Do do you have the exact day in October where you are\n\nChannel 1: No.\n\nChannel 0: moving\n\nChannel 1: I need to\n\nChannel 0: into\n\nChannel 1: find out.\n\nChannel 0: debt?\n\nChannel 1: I'll go I'll go tomorrow because there's got a, like, a information\n\nChannel 0: Mhmm.\n\nChannel 1: center downstairs. I'll find out,\n\nChannel 0: Mhmm.\n\nChannel 1: and then I'll call it by October and then set up the Internet.\n\nChannel 0: Yeah. Sure. That would be better. As I've mentioned, once we receive your activation order, we will activate the service, and then the billing will commence. So billing commence, and then you're not yet there in the premises.\n\nChannel 1: Yep.\n\nChannel 0: You cannot use the service, but you have to pay for it, something like that. So better to activate the service once you will be moving into that address. Anyway,\n\nChannel 1: Okay.\n\nChannel 0: we're here waiting for you.\n\nChannel 1: No. No problem at all. Thank you.\n\nChannel 0: Yeah.\n\nChannel 1: Thanks.\n\nChannel 0: Yeah. So I'd like to speak to you. Anything else that I may help you?\n\nChannel 1: No. It's it. I'll call back in October and set up the Internet then.\n\nChannel 0: Sure, ma'am. We're open from Monday to Fridays until\n\nChannel 1: Okay.\n\nChannel 0: 6PM every day. Just reach out. Alright?\n\nChannel 1: Alright. No problem at all. Sounds good.\n\nChannel 0: Alright. Thank\n\nChannel 1: Thank you.\n\nChannel 0: you. Thank\n\nChannel 1: Bye.\n\nChannel 0: you. Cheers. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.1999999,"end":1.52,"sentiment":"neutral","sentiment_score":0.18689268827438352},{"text":"Good afternoon.","start":1.52,"end":2.34,"sentiment":"positive","sentiment_score":0.38792675733566284},{"text":"This is your Tel accounts.","start":2.3999999,"end":3.86,"sentiment":"positive","sentiment_score":0.3382178246974945},{"text":"How may I help you today?","start":4.7999997,"end":6.1,"sentiment":"positive","sentiment_score":0.3690714091062546},{"text":"Hi.","start":8.72,"end":9.2,"sentiment":"neutral","sentiment_score":0.06075318902730942}],"sentiment":"neutral","sentiment_score":0.3286011313398679,"channel":0,"num_words":15,"start":1.1999999,"end":9.2},{"sentences":[{"text":"This is Melissa speaking.","start":9.2,"end":10.48,"sentiment":"neutral","sentiment_score":0.06590741034597158},{"text":"Can you hear me better?","start":10.48,"end":11.7,"sentiment":"neutral","sentiment_score":0.052465862780809405}],"sentiment":"neutral","sentiment_score":0.05843988392088148,"channel":0,"num_words":9,"start":9.2,"end":11.7},{"sentences":[{"text":"Yeah.","start":11.84,"end":12.08,"sentiment":"neutral","sentiment_score":0.06990095973014832},{"text":"I can hear you better.","start":12.08,"end":12.799999,"sentiment":"neutral","sentiment_score":0.09061134308576584},{"text":"Yep.","start":12.799999,"end":13.299999,"sentiment":"neutral","sentiment_score":0.05441465228796005}],"sentiment":"neutral","sentiment_score":0.08248176106384822,"channel":1,"num_words":7,"start":11.84,"end":13.299999},{"sentences":[{"text":"Hi.","start":14.16,"end":14.66,"sentiment":"neutral","sentiment_score":0.026014529168605804},{"text":"So, yeah, I'm not really sure if I get it right, but you're calling in in reference with your","start":15.165,"end":23.404999,"sentiment":"neutral","sentiment_score":-0.040768813832025776}],"sentiment":"neutral","sentiment_score":-0.0374296466819942,"channel":0,"num_words":20,"start":14.16,"end":23.404999},{"sentences":[{"text":"Hi.","start":23.385,"end":23.885,"sentiment":"neutral","sentiment_score":0.05821008235216141}],"sentiment":"neutral","sentiment_score":0.05821008235216141,"channel":1,"num_words":1,"start":23.385,"end":23.885},{"sentences":[{"text":"email.","start":23.404999,"end":23.904999,"sentiment":"neutral","sentiment_score":0.07453101873397827},{"text":"How may I help you?","start":24.445,"end":25.165,"sentiment":"neutral","sentiment_score":0.1425850823521614},{"text":"Can you tell me, please?","start":25.165,"end":26.045,"sentiment":"neutral","sentiment_score":0.033283063769340517},{"text":"In that way, I could further assist 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you.","start":665.52,"end":666.96,"sentiment":"neutral","sentiment_score":0.1203258867774691},{"text":"Anything else that I may help you?","start":666.96,"end":668.74005,"sentiment":"neutral","sentiment_score":0.12787651802812303}],"sentiment":"neutral","sentiment_score":0.12552255392074585,"channel":0,"num_words":15,"start":665.2,"end":668.74005},{"sentences":[{"text":"No.","start":668.55,"end":669.05,"sentiment":"neutral","sentiment_score":-0.005151346325874329},{"text":"It's it.","start":669.11,"end":669.35,"sentiment":"neutral","sentiment_score":0.005251702852547169},{"text":"I'll call back in October and set up the Internet then.","start":669.35,"end":672.17,"sentiment":"neutral","sentiment_score":0.06909052959897301}],"sentiment":"neutral","sentiment_score":0.054667706069137366,"channel":1,"num_words":14,"start":668.55,"end":672.17},{"sentences":[{"text":"Sure, ma'am.","start":672.545,"end":673.105,"sentiment":"neutral","sentiment_score":0.14378736913204193},{"text":"We're open 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you.","start":681.975,"end":682.63495,"sentiment":"positive","sentiment_score":0.7862571477890015}],"sentiment":"positive","sentiment_score":0.7862571477890015,"channel":1,"num_words":2,"start":681.975,"end":682.63495},{"sentences":[{"text":"you.","start":682.305,"end":682.805,"sentiment":"positive","sentiment_score":0.5315041542053223},{"text":"Thank","start":683.025,"end":683.265,"sentiment":"positive","sentiment_score":0.5955091714859009}],"sentiment":"positive","sentiment_score":0.5635066628456116,"channel":0,"num_words":2,"start":682.305,"end":683.265},{"sentences":[{"text":"Bye.","start":683.095,"end":683.595,"sentiment":"positive","sentiment_score":0.4998593330383301}],"sentiment":"positive","sentiment_score":0.4998593330383301,"channel":1,"num_words":1,"start":683.095,"end":683.595},{"sentences":[{"text":"you.","start":683.265,"end":683.665,"sentiment":"positive","sentiment_score":0.4898614883422851},{"text":"Cheers.","start":683.665,"end":684.165,"sentiment":"positive","sentiment_score":0.590045154094696},{"text":"Bye 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The agent explains that they need to wait until they do the installation before signing up for the internet and offers to send a modem for free. The agent also explains that the customer can switch to a twelve or twenty-four month contract and offers assistance for setting up the internet. The call ends with the agent reminding the customer to call back in October to set up the internet."},"intents":{"segments":[{"text":"I don't have an I have an email, but I haven't provided it yet. It's more about my Internet and my connection. Okay.","start_word":71,"end_word":93,"intents":[{"intent":"Inquire about connection","confidence_score":0.0076464666}]},{"text":"I wanna sign up, But I wanted my my building's not doing the upgrade till October because they're doing it for the whole building. Okay. Yeah.","start_word":108,"end_word":133,"intents":[{"intent":"Sign up for upgrade","confidence_score":0.021958185}]},{"text":"So, yeah, we are delighted to have you with Airtel. However, to be concerned and be genuine to you, if your premises is ready to be connected for the Internet next month, better to check out and process your activation order through our site next month. Yeah.","start_word":170,"end_word":216,"intents":[{"intent":"Process activation order","confidence_score":0.12614}]},{"text":"And, yeah, we can provide you a free router as long as you sign up for twelve or twenty four month contract because we are currently on a promo.","start_word":563,"end_word":591,"intents":[{"intent":"Provide router","confidence_score":0.3737067}]},{"text":"I just wanted to ask about the contract. So Mhmm.","start_word":693,"end_word":702,"intents":[{"intent":"Ask about contract","confidence_score":0.064424716}]},{"text":"Where are you moving in?","start_word":799,"end_word":803,"intents":[{"intent":"Confirm address","confidence_score":0.0076254453},{"intent":"Provide address","confidence_score":0.13616167}]},{"text":"into a new premises wherein the Internet service is already available. So they no longer have an option to bring the contract, else paying the cancellation fees and the applicable fees Okay.","start_word":874,"end_word":905,"intents":[{"intent":"Set up internet service","confidence_score":0.35431898}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.18689268827438352},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3799462914466858},{"text":"This is your Tel accounts.","start_word":3,"end_word":7,"sentiment":"neutral","sentiment_score":0.32915395498275757},{"text":"How may I help you today?","start_word":8,"end_word":13,"sentiment":"positive","sentiment_score":0.3624716103076935},{"text":"Hi. This is Melissa speaking. Can you hear me better? Yeah. I can hear you better. Yep. Hi. So, yeah, I'm not really sure if I get it right, but you're calling in in reference with your Hi. email. How may I help you? Can you tell me, please? In that way, I could further assist you. I don't have an I have an email, but I haven't provided it yet. It's more about my Internet and my connection. Okay. I got it. So you have an account with Airtel? Yeah. No. Not yet. I wanna sign up, But I wanted my my building's not doing the upgrade till October because they're doing it for the whole building. Okay. Yeah. So I don't know if I should sign up now and hope for the Internet to be connected by October, or should I just wait till I do the installation first? Oh, okay. Yeah. Got it.","start_word":14,"end_word":169,"sentiment":"neutral","sentiment_score":-0.07073298841714859},{"text":"So, yeah, we are delighted to have you with Airtel.","start_word":170,"end_word":179,"sentiment":"positive","sentiment_score":0.37490737438201904},{"text":"However, to be concerned and be genuine to you, if your premises is ready to be connected for the Internet next month, better to check out and process your activation order through our site next month. Yeah. Because once we receive your order today, Mhmm. our standard operation process is we will go ahead and activate the service. Once Okay. the service has been activated, the billing will commence. Yeah. So That's better fine. to activate and process your order one day or two days prior to your preferred date for having the connection. Yeah. And what do I do with that because I don't know if the modem is gonna work Mhmm. in the building because I'm with another company. But if it Mhmm. if it doesn't if it doesn't work, can I get a modem off you guys for free? Actually, it really depends from the network. Currently, our deals for Supa Network is free modem. And Yep. have you already confirmed which network is serviceable to your address? Well, apparently, Like you're apparently, you're Airtel. Is it Airtel? Yeah? yeah. We are Airtel AU, and we do Yeah. offer So, services well, apparently, from a different you got network. yeah. You guys were on the list. So that's what I'm calling to say. Yeah. Yeah. Would you like me to check your address? Because definitely, if your address is serviceable by Supa Network, Yeah. we can go ahead and supply you a a router if you sign up for a twelve or twenty four month contract. May I have the address, please? Yeah. 2011. Okay. 9 Gate Street. 9 Gate Street. Yeah. Castle Hill. And then the ZIP, please? 2154. 2154. May I have your first name, please? Mark. Mark. Okay. Would you mind staying on the line for a minute or two? I'll just go ahead and reach out to our tech team to check your address. Yep. No. Not at all. Thank you. Okay.","start_word":180,"end_word":508,"sentiment":"neutral","sentiment_score":-0.006423245877661603},{"text":"Wonderful.","start_word":509,"end_word":509,"sentiment":"positive","sentiment_score":0.4278649091720581},{"text":"Thank you. No. On. Hello? Can you hear me, Right. Now I can Mark? hear you. Yeah. Yeah. Oh, thank you so much. I'm so sorry. I I don't know what happened. So as I was trying to say, our technical team confirmed and checked your address as serviceable by Supa Network. And, yeah, we can provide you a free router as long as you sign up for twelve or twenty four month contract because we are currently on a promo. If our customer sign in for twelve or twenty format contract, they are getting a free router. What they need to pay is the delivery fee. You have an option for the standard postage, $20, express Yep. postage, $30. And along with the free router, you will be also liable for a free month service. So your first month Yeah. is free plus Okay. 15% discount for the first six months.","start_word":510,"end_word":661,"sentiment":"neutral","sentiment_score":0.09233988051939952},{"text":"So Beautiful. this will be, yeah, this will be given to you as long as you fulfilled the contract.","start_word":662,"end_word":680,"sentiment":"positive","sentiment_score":0.507929265499115},{"text":"Twelve month Yeah. or That's 20 that's four what I month contract. I just wanted to ask about the contract. So Mhmm. I'm I'm I'm renting at the moment, renting Mhmm. the property. So what happens if I decide to move within that twelve month contract? If I move out of the premises, is there Yeah. gonna be I a problem now then? Or yeah. If you cancel your services within the contract, you will be liable to pay the value of the router, the early termination fee of $132 under twelve month contract. yeah. However, Yeah. I can if yeah. you are moving out, and then you can go ahead and inform us, provide your new address. Where are you moving in? We could check. And if it's serviceable, for any network that we do Yep. have, you can go ahead and bring the contract. So it means to say Oh, okay. you can continue Airtel Azure service provider so Yeah. you could avoid those fees being billed on your account. But hopefully, you will be moving into the premises that's need a connection because sometimes our customer is moving moving Yes. into a new premises wherein the Internet service is already available. So they no longer have an option to bring the contract, else paying the cancellation fees and the applicable fees Okay. associated on the contract. Okay. That's fine. So where do we Mhmm. go from here now? Do I sign up today, or do I just sign up in October? Just call October. back. Yeah. Sign up on October. If you need any assistance to sign up that that day, just give us a call. Do do you have the exact day in October where you are No. moving I need to into find out. debt? I'll go I'll go tomorrow because there's got a, like, a information Mhmm. center downstairs. I'll find out, Mhmm. and then I'll call it by October and then set up the Internet. Yeah. Sure. That would be better. As I've mentioned, once we receive your activation order, we will activate the service, and then the billing will commence. So billing commence, and then you're not yet there in the premises. Yep. You cannot use the service, but you have to pay for it, something like that. So better to activate the service once you will be moving into that address. Anyway, Okay. we're here waiting for you. No. No problem at all.","start_word":681,"end_word":1092,"sentiment":"neutral","sentiment_score":-0.01123889430778698},{"text":"Thank you.","start_word":1093,"end_word":1094,"sentiment":"positive","sentiment_score":0.4610061049461365},{"text":"Yeah.","start_word":1095,"end_word":1095,"sentiment":"neutral","sentiment_score":0.2669961750507355},{"text":"Thanks.","start_word":1096,"end_word":1096,"sentiment":"positive","sentiment_score":0.3365830183029175},{"text":"Yeah. So I'd like to speak to you. Anything else that I may help you? No. It's it. I'll call back in October and set up the Internet then. Sure, ma'am. We're open from Monday to Fridays until Okay. 6PM every day. Just reach out. Alright?","start_word":1097,"end_word":1142,"sentiment":"neutral","sentiment_score":0.1021837592124939},{"text":"Alright. No problem at all. Sounds good. Alright. Thank Thank you. you. Thank Bye. you. Cheers.","start_word":1143,"end_word":1158,"sentiment":"positive","sentiment_score":0.5921696424484253},{"text":"Bye bye. Bye.","start_word":1159,"end_word":1161,"sentiment":"neutral","sentiment_score":0.2366361916065216}],"average":{"sentiment":"neutral","sentiment_score":0.02926931833091222}}}}