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Hello. Good morning. This is Maureen from Ertol tech support. Am I speaking with Sonia Cadian?\n\nYes. I'm good to hear. Okay? Just wanted to inform you about the outage of your receiver email regarding the the yeah. So as of the moment, there's still no estimated time for for the restoration.\n\nBut assure that we're staying on top of this, and when update becomes available, I'll reach out to you each via email or call again. Yeah. That's mhmm. Yeah. I understand for the inconvenience.\n\nYeah. Because Super Network just informed us as well just today that this is a unplanned outage. So this is this is not, like they did not inform us ahead of time. Mhmm. Regarding that one, I'm going to confirm that first with our accounts department if that's possible.\n\nBut we need to get the services back first so that we can estimate or have a timeline if ever for the implant out. I understand. Yes. Sure. Can you email me as well for yeah.\n\nBut I also inform our accounts department or confirm if that is possible. Okay then. Sorry again for the inconvenience. Yeah. Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.48,"end":2.8,"sentiment":"neutral","sentiment_score":0.05717639997601509},{"text":"Hello.","start":2.8,"end":3.3,"sentiment":"neutral","sentiment_score":0.07582557201385498},{"text":"Good morning.","start":3.52,"end":4.24,"sentiment":"neutral","sentiment_score":0.3065798580646515},{"text":"This is Maureen from Ertol tech support.","start":4.24,"end":7.14,"sentiment":"neutral","sentiment_score":0.18380377760955266},{"text":"Am I speaking with Sonia Cadian?","start":7.52,"end":9.54,"sentiment":"neutral","sentiment_score":0.09175054853161176}],"sentiment":"neutral","sentiment_score":0.1519583189750419,"num_words":17,"start":2.48,"end":9.54},{"sentences":[{"text":"Yes.","start":12.08,"end":12.48,"sentiment":"neutral","sentiment_score":0.2725786864757538},{"text":"I'm good to hear.","start":12.48,"end":13.44,"sentiment":"positive","sentiment_score":0.5261708721518517},{"text":"Okay?","start":13.44,"end":13.875,"sentiment":"neutral","sentiment_score":0.2531135082244873},{"text":"Just wanted to inform you about the outage of your receiver email regarding the the yeah.","start":14.355,"end":23.235,"sentiment":"neutral","sentiment_score":-0.021855302387848496},{"text":"So as of the moment, there's still no estimated time for for the restoration.","start":23.235,"end":27.654999,"sentiment":"neutral","sentiment_score":-0.12078026362827846}],"sentiment":"neutral","sentiment_score":0.01638242095294926,"num_words":36,"start":12.08,"end":27.654999},{"sentences":[{"text":"But assure that we're staying on top of this, and when update becomes available, I'll reach out to you each via email or call again.","start":30.5,"end":39.239998,"sentiment":"neutral","sentiment_score":0.04707856811583042},{"text":"Yeah.","start":53.824997,"end":54.144997,"sentiment":"neutral","sentiment_score":-0.20492783188819885},{"text":"That's mhmm.","start":54.144997,"end":61.69,"sentiment":"neutral","sentiment_score":-0.2753002867102623},{"text":"Yeah.","start":61.69,"end":61.93,"sentiment":"neutral","sentiment_score":-0.18787741661071777},{"text":"I understand for the inconvenience.","start":61.93,"end":63.55,"sentiment":"negative","sentiment_score":-0.3872681975364685}],"sentiment":"neutral","sentiment_score":-0.05008184137370657,"num_words":34,"start":30.5,"end":63.55},{"sentences":[{"text":"Yeah.","start":69.405,"end":69.645004,"sentiment":"neutral","sentiment_score":-0.26395684480667114},{"text":"Because Super Network just informed us as well just today that this is a unplanned outage.","start":69.645004,"end":76.545,"sentiment":"negative","sentiment_score":-0.34320444893091917},{"text":"So this is this is not, like they did not inform us ahead of time.","start":77.885,"end":84.45,"sentiment":"negative","sentiment_score":-0.36265100836753844},{"text":"Mhmm.","start":110.155,"end":110.52,"sentiment":"neutral","sentiment_score":0.0019835419952869415},{"text":"Regarding that one, I'm going to confirm that first with our accounts department if that's possible.","start":111.079994,"end":118.21999,"sentiment":"neutral","sentiment_score":0.043725410010665655}],"sentiment":"neutral","sentiment_score":-0.21415108267445954,"num_words":49,"start":69.405,"end":118.21999},{"sentences":[{"text":"But we need to get the services back first so that we can estimate or have a timeline if ever for the implant out.","start":118.92,"end":130.075,"sentiment":"neutral","sentiment_score":0.01028588724633058},{"text":"I understand.","start":170.15,"end":170.81,"sentiment":"neutral","sentiment_score":-0.09750580042600632},{"text":"Yes.","start":178.06999,"end":178.47,"sentiment":"neutral","sentiment_score":0.08260565251111984},{"text":"Sure.","start":178.47,"end":178.97,"sentiment":"neutral","sentiment_score":0.10122548043727876},{"text":"Can you email me as well for yeah.","start":179.19,"end":187.715,"sentiment":"neutral","sentiment_score":0.07799767004325986}],"sentiment":"neutral","sentiment_score":0.023879505176511075,"num_words":36,"start":118.92,"end":187.715},{"sentences":[{"text":"But I also inform our accounts department or confirm if that is possible.","start":187.715,"end":193.77888,"sentiment":"neutral","sentiment_score":0.07708619792874043},{"text":"Okay then.","start":194.31888,"end":195.05888,"sentiment":"neutral","sentiment_score":0.011450002901256084},{"text":"Sorry again for the inconvenience.","start":195.27888,"end":196.73888,"sentiment":"neutral","sentiment_score":-0.2697976231575012},{"text":"Yeah.","start":200.07889,"end":200.57889,"sentiment":"positive","sentiment_score":0.5012765526771545},{"text":"Bye.","start":201.43887,"end":201.74394,"sentiment":"neutral","sentiment_score":-0.09219291806221008}],"sentiment":"neutral","sentiment_score":0.0038689135319807315,"num_words":22,"start":187.715,"end":201.74394}]}}]},{"alternatives":[{"transcript":"Hello? Yes. Yeah. Yeah. Hi, Maureen. How are you? Yeah. I got, yeah, I got two emails. Thank you for updating me. But the issue is that it's you guys have not email us earlier before that restoration and outage issue. You should email earlier to us. But it's morning time and we guys are working from home. Can you imagine how much chaos it created in morning. And still you do not have any definite time when you will restore services. Thank you for that. But could you give some relaxation in our bill next in the next cycle? Because you guys do unplanned outage, and it's so difficult for us for guys to manage us. At this moment, we guys are paid for our mobile phone data services more on top of our usual recharge services. It is okay because I am just asking you because if you guys have that service, that's okay. Otherwise, for the next month, I will look out for another operator because it's not the first time you have the problem. In the in morning, it's so difficult. It gives so much pain. And in early morning, my husband and I both re charged our phone for special for data because we both work from home, so we paid $60 for today. That and, you know, $90 we paid every month for super as well. So it's almost of twenty days of the hours Internet services, Visa has already paid for data. And that data is limited even. Yes. Please put that put that my query with my ticket as well. Otherwise, I will email you with that. Yeah. Yeah. Yeah. I will do. I will do once I get once I have a moment, I will do for that. Yes. Yeah. Yeah. Thank you, Maureen. Thank you for updating, 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Yes. Yeah. Yeah. Hi, Maureen.\n\nHow are you? Yeah. I got, yeah, I got two emails. Thank you for updating me. But the issue is that it's you guys have not email us earlier before that restoration and outage issue.\n\nYou should email earlier to us. But it's morning time and we guys are working from home. Can you imagine how much chaos it created in morning. And still you do not have any definite time when you will restore services. Thank you for that.\n\nBut could you give some relaxation in our bill next in the next cycle? Because you guys do unplanned outage, and it's so difficult for us for guys to manage us. At this moment, we guys are paid for our mobile phone data services more on top of our usual recharge services. It is okay because I am just asking you because if you guys have that service, that's okay. Otherwise, for the next month, I will look out for another operator because it's not the first time you have the problem.\n\nIn the in morning, it's so difficult. It gives so much pain. And in early morning, my husband and I both re charged our phone for special for data because we both work from home, so we paid $60 for today. That and, you know, $90 we paid every month for super as well. So it's almost of twenty days of the hours Internet services, Visa has already paid for data.\n\nAnd that data is limited even. Yes. Please put that put that my query with my ticket as well. Otherwise, I will email you with that. Yeah.\n\nYeah. Yeah. I will do. I will do once I get once I have a moment, I will do for that. Yes.\n\nYeah. Yeah. Thank you, Maureen. Thank you for updating, ma'am.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.015936627984046936},{"text":"Yes.","start":9.36,"end":9.84,"sentiment":"neutral","sentiment_score":0.07144562900066376},{"text":"Yeah.","start":9.84,"end":10.08,"sentiment":"neutral","sentiment_score":0.0827287808060646},{"text":"Yeah.","start":10.08,"end":10.32,"sentiment":"neutral","sentiment_score":0.0861644297838211},{"text":"Hi, Maureen.","start":10.32,"end":10.96,"sentiment":"neutral","sentiment_score":0.18488789349794388}],"sentiment":"neutral","sentiment_score":0.10434187576174736,"num_words":6,"start":0.64,"end":10.96},{"sentences":[{"text":"How are you?","start":10.96,"end":11.78,"sentiment":"neutral","sentiment_score":0.2524106154839198},{"text":"Yeah.","start":19.695,"end":20.095001,"sentiment":"neutral","sentiment_score":-0.05083775520324707},{"text":"I got, yeah, I got two 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Hello. Good morning. This is Maureen from Ertol tech support. Am I speaking with Sonia Cadian?\n\nChannel 1: Yes. Yeah. Yeah. Hi, Maureen. How are you?\n\nChannel 0: Yes. I'm good to hear. Okay? Just wanted to inform you about the outage of your receiver email regarding\n\nChannel 1: Yeah. I\n\nChannel 0: the\n\nChannel 1: got, yeah, I got\n\nChannel 0: the\n\nChannel 1: two emails.\n\nChannel 0: yeah. So as of the moment, there's still no estimated time for for the restoration. But assure that we're staying on top of this, and when update becomes available, I'll reach out to you each via email or call again.\n\nChannel 1: Thank you for updating me. But the issue is that it's you guys have not email us earlier before that restoration and outage issue. You should email earlier to us. But it's morning time\n\nChannel 0: Yeah.\n\nChannel 1: and\n\nChannel 0: That's\n\nChannel 1: we guys are working from home. Can you imagine how much chaos it created in morning.\n\nChannel 0: mhmm. Yeah. I understand for the inconvenience.\n\nChannel 1: And still you do not have any definite time when you will restore services.\n\nChannel 0: Yeah. Because Super Network just informed us as well just today that this is a unplanned outage. So this is this is not, like they did not inform us ahead of time.\n\nChannel 1: Thank you for that. But could you give some relaxation in our bill next in the next cycle? Because you guys do unplanned outage, and it's so difficult for us for guys to manage us. At this moment, we guys are paid for our mobile phone data services more on top of our usual recharge services.\n\nChannel 0: Mhmm. Regarding that one, I'm going to confirm that first with our accounts department if that's possible. But we need to get the services back first so that we can estimate or have a timeline if ever for the\n\nChannel 1: It\n\nChannel 0: implant\n\nChannel 1: is okay\n\nChannel 0: out.\n\nChannel 1: because I am just asking you because if you guys have that service, that's okay. Otherwise, for the next month, I will look out for another operator because it's not the first time you have the problem. In the in morning, it's so difficult. It gives so much pain. And in early morning, my husband and I both re charged our phone for special for data because we both work from home, so we paid $60 for today.\n\nThat and, you know, $90 we paid every month for super as well. So it's almost of twenty days of the hours Internet services, Visa has already paid for data. And that data is limited even.\n\nChannel 0: I understand.\n\nChannel 1: Yes. Please put that put that my query with my ticket as well. Otherwise, I will email you with that.\n\nChannel 0: Yes. Sure.\n\nChannel 1: Yeah.\n\nChannel 0: Can you email me as well\n\nChannel 1: Yeah.\n\nChannel 0: for\n\nChannel 1: Yeah. I will do. I will do once I get once I have a moment, I will do for that.\n\nChannel 0: yeah. But I also inform our accounts department or\n\nChannel 1: Yes.\n\nChannel 0: confirm if that is possible. Okay\n\nChannel 1: Yeah.\n\nChannel 0: then. Sorry again for the inconvenience.\n\nChannel 1: Yeah. Thank you, Maureen. Thank you for updating, ma'am.\n\nChannel 0: Yeah. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.015936627984046936}],"sentiment":"neutral","sentiment_score":0.015936627984046936,"channel":1,"num_words":1,"start":0.64,"end":1.14},{"sentences":[{"text":"Yes.","start":2.48,"end":2.8,"sentiment":"neutral","sentiment_score":0.05717639997601509},{"text":"Hello.","start":2.8,"end":3.3,"sentiment":"neutral","sentiment_score":0.07582557201385498},{"text":"Good morning.","start":3.52,"end":4.24,"sentiment":"neutral","sentiment_score":0.3065798580646515},{"text":"This is Maureen from Ertol tech support.","start":4.24,"end":7.14,"sentiment":"neutral","sentiment_score":0.18380377760955266},{"text":"Am I speaking with Sonia 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The representative explains that there is no estimated time for restoration and that the customer should email earlier to them. The representative also apologizes for the inconvenience and promises to confirm with accounts department and email the customer."},"intents":{"segments":[{"text":"This is Maureen from Ertol tech support. Am I speaking with Sonia Cadian? Yes.","start_word":5,"end_word":18,"intents":[{"intent":"Request information","confidence_score":0.0012320535}]},{"text":"At this moment, we guys are paid for our mobile phone data services more on top of our usual recharge services. Mhmm.","start_word":237,"end_word":258,"intents":[{"intent":"Confirm payment plan","confidence_score":0.09292858}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. Good morning. This is Maureen from Ertol tech support. Am I speaking with Sonia Cadian? Yes. Yeah. Yeah. Hi, Maureen. How are you? Yes.","start_word":0,"end_word":26,"sentiment":"neutral","sentiment_score":0.1541445553302765},{"text":"I'm good to hear.","start_word":27,"end_word":30,"sentiment":"positive","sentiment_score":0.5124222040176392},{"text":"Okay? Just wanted to inform you about the outage of your receiver email regarding Yeah. I the got, yeah, I got the two emails. yeah. So as of the moment, there's still no estimated time for for the restoration. But assure that we're staying on top of this, and when update becomes available, I'll reach out to you each via email or call again. Thank you for updating me.","start_word":31,"end_word":99,"sentiment":"neutral","sentiment_score":0.0028165634721517563},{"text":"But the issue is that it's you guys have not email us earlier before that restoration and outage issue.","start_word":100,"end_word":118,"sentiment":"negative","sentiment_score":-0.3965350091457367},{"text":"You should email earlier to us. But it's morning time Yeah.","start_word":119,"end_word":129,"sentiment":"neutral","sentiment_score":-0.2312558740377426},{"text":"and That's we guys are working from home. Can you imagine how much chaos it created in morning.","start_word":130,"end_word":147,"sentiment":"negative","sentiment_score":-0.5033672451972961},{"text":"mhmm. Yeah.","start_word":148,"end_word":149,"sentiment":"neutral","sentiment_score":-0.2008137404918671},{"text":"I understand for the inconvenience. And still you do not have any definite time when you will restore services.","start_word":150,"end_word":168,"sentiment":"negative","sentiment_score":-0.4355762004852295},{"text":"Yeah.","start_word":169,"end_word":169,"sentiment":"neutral","sentiment_score":-0.26395684480667114},{"text":"Because Super Network just informed us as well just today that this is a unplanned outage. So this is this is not, like they did not inform us ahead of time.","start_word":170,"end_word":200,"sentiment":"negative","sentiment_score":-0.35855433344841003},{"text":"Thank you for that. But could you give some relaxation in our bill next in the next cycle?","start_word":201,"end_word":218,"sentiment":"neutral","sentiment_score":-0.17893728613853457},{"text":"Because you guys do unplanned outage, and it's so difficult for us for guys to manage us.","start_word":219,"end_word":235,"sentiment":"negative","sentiment_score":-0.5717625021934509},{"text":"At this moment, we guys are paid for our mobile phone data services more on top of our usual recharge services. Mhmm. Regarding that one, I'm going to confirm that first with our accounts department if that's possible. But we need to get the services back first so that we can estimate or have a timeline if ever for the It implant is okay out. because I am just asking you because if you guys have that service, that's okay.","start_word":236,"end_word":315,"sentiment":"neutral","sentiment_score":0.016253892332315445},{"text":"Otherwise, for the next month, I will look out for another operator because it's not the first time you have the problem. In the in morning, it's so difficult. It gives so much pain.","start_word":316,"end_word":349,"sentiment":"negative","sentiment_score":-0.461972713470459},{"text":"And in early morning, my husband and I both re charged our phone for special for data because we both work from home, so we paid $60 for today. That and, you know, $90 we paid every month for super as well.","start_word":350,"end_word":391,"sentiment":"neutral","sentiment_score":-0.27354973554611206},{"text":"So it's almost of twenty days of the hours Internet services, Visa has already paid for data. And that data is limited even.","start_word":392,"end_word":414,"sentiment":"negative","sentiment_score":-0.4511041045188904},{"text":"I understand. Yes. Please put that put that my query with my ticket as well. Otherwise, I will email you with that. Yes. Sure. Yeah. Can you email me as well Yeah. for Yeah. I will do. I will do once I get once I have a moment, I will do for that. yeah. But I also inform our accounts department or Yes. confirm if that is possible. Okay Yeah. then. Sorry again for the inconvenience. Yeah.","start_word":415,"end_word":491,"sentiment":"neutral","sentiment_score":0.04420811310410499},{"text":"Thank you, Maureen. Thank you for updating, ma'am. Yeah. Bye.","start_word":492,"end_word":501,"sentiment":"positive","sentiment_score":0.715434193611145}],"average":{"sentiment":"neutral","sentiment_score":-0.1206895194393731}}}}