{"metadata":{"transaction_key":"deprecated","request_id":"01a0b763-fa35-77f3-af02-6c8899420309","sha256":"b4585b916eecaf5fbea78a8eb48e8c6e0d8455b0749a320dbcda894effb5e2e2","created":"2026-09-19T01:59:40.200Z","duration":1462.752,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":2953,"output_tokens":120},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":3349,"output_tokens":3356},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":3349,"output_tokens":264}},"results":{"channels":[{"alternatives":[{"transcript":"You've reached Alesdale account department. My name is Mary. May I help you? Yeah. Hello? Yes. Hello? Hi. May may I have your name, please? Is it Sush? Thank you so much, Sush. My name is Mary, and I'm from the accounts team. And one of my colleague transfer you to me about your Internet inquiry. I already have here your address and confirm that your address is serviceable with our Linham network. Uh-huh. So if I may ask so for us to proceed, if I may ask how many Internet users usually use the Internet in a daily use so that we can take a look on which plan is best for your household, three users. Thank you. Oh, okay. I see. If that's the case then, anything else aside from work at home? How do you normally use the Internet? Do you also game I mean, regular browsing? Okay. Great. Great. Okay. Okay. So it's a work and regular browsing. Just give me one second. Let me go with our plan. Mhmm. K. Just give me one second. Let me just check here which I could offer a send. K. So if that's well, of course, since you're gonna use the Internet, I'm sure it's daily working at home. We have here plan for 100 Mbps that you can use this for emails, like surfing the web, and also, it's also ideal for a work at home setup. However, if you want, we also have a symmetric. It's 100 upload over 100 download MBPS or asymmetric with 50 over 50. So for 100 MBPS, that's the regular price is $89.95. And then for the symmetric, 50 over 50, which is also ideal for work at home, that's $95 per month. And for a 100 over a 100 MBPS, this is for a large users, for 20 users. However, if you really wanna get the best Internet connection since there is someone who is working at home, This is also ideal for $115 per month. Since you guys only have, yeah, since you guys are only have three users, I think you could check with the 100 MBPS. Hold on. Yeah. 100 MBPS. And if in any case, you want to upgrade, you can upgrade any time. Okay. So how much is it? It's the plan 100 and b p s is $89.95 per month. And, also, if do you plan to lock to have a lock in contract with us? Because our current hold on. I'm sorry for that. So, Laina, just give me one moment. Let me go back to the website. I've mentioned earlier about the 50 MBPS. Correct? Yeah. I'm so sorry. I was looking on a different network, but for a 100 MBPS for a 50 MBPS, that's $95. Yeah. This is and for the 100, that's $100 per month. But no worries. If you have lock in contract with us, we offer 15% discount for three months. And if you'd that's for twelve months contract. And if you don't have a router, we also offer a 20% discount for the router for the AX one eighteen hundred router. And, also, for the twenty four months contract under any plan, we also offer a 15% off of your first month and then full price after three months and also a free AX 1,800 Wi Fi router comparing to twelve month contract, which is which we only offer for 20% discount. For the twenty four months discount, we offer a free router, which is worth $129.95. For the one yeah. I mean, for the 100 upload over twenty twenty download the 20 upload, it's $100 per month, but it also has a discount for a lock in period. Yes. Of course. This you can also have actually, 50 over 20 is also good as well. So that's if in any case that it's let me check. Hold on. That's $95 per month. So 50 over 20 MBPS. Yeah. You are you are correct. Yes. We also offer a 200 over 25 NDPS. That's $115 per month. But if you go with symmetric for a 100 NDPS, that's only $105 per month. Yes. Correct. Yes. 15% discount for three months. Yeah. Hold on. What's the model name and the brand name of the router, please? Is it TE? Oh, ZTE. What's next? Okay. I have z uh-huh. I have ZForZuluTForTangoEForEcho. Correct? Z ForZoo yeah. ZForZuluXForX-rayHForHotelNForNancy. Correct? Then HForHotel, the numbers 160 0. Correct? Thank you so much. Just give me one second if it's compatible with Linham. Okay. I'm seeing that your current router is compatible with Linham Network. Yeah. It is it is compatible with Linham. Yeah. Yeah. T e r o. Go ahead. Sorry. Can you spell it out for me me, please, infonetically? Okay. Mhmm. Okay. Mhmm. Mhmm. Okay. Okay. I have EERO7PA100. Correct? Oh, sorry. 01. Sorry. 1001. Correct? Yeah. I'm seeing that this is the Amazon. Right? Amazon e r o? Yeah. It's yeah. It's also compatible with Linham network. Would you want us to proceed? Sure. Submit. Okay. Give me one second. Yes. Yeah. It's $105. Yes. For three months if you are going to have luck with us for either twelve months or twenty four months. Is it twelve months or twenty four? Okay. Twelve months. I'm sorry? Yeah. There would be a penalty for a $120 if the if you plan to terminate the contract early. Yeah. Sure. So, sis, can I have your email address, please? I would I will send you an email with the link so that you can complete our application form. It's a form where you can enter your details. Okay. R e okay. Alright. Mhmm. Alright. Okay. I have s for Sierra, u for uniform, s for Sierra, h for hotel, r for Romeo, u for uniform, t tango, h for hotel, at, aforalpha,uforuniform,sforsierra,@gmail.com. Correct? Yeah. Yeah. Just give me one moment. Let me just by the way, how are you doing today, Sush? How are you doing today? I think I oh, okay. Hold on. Well, since you have your own router, one once you submitted your order, we activate your service, and then we'll send you we'll send you the instruction for you to configure your router. But no worries. We'll work into this. We'll be on it together until you are successfully connected to your Internet. We'll we won't leave you behind. Okay? Mhmm. Thank you so much. I'll just put you on hold for a minute or two, and I'll get back to you. Okay? Please stay on the line. Thank you, Sush. Hello, Sush. Thank you so much for holding. I've already sent you the email. Have you received it yet? Okay. I'll stay on the line so that if you have any questions, I can answer your question right away. Yes, Ash? Hello? Oh, sure. I'm sorry. I thought you were calling me. I'll I'm just working on my end. You just let me know if you need assistance. Okay? Hello, Sush? While you are working on it, if I may ask, what's the unit number? 5. Got it. Thank you so much. Seems like you're very ready to be connected. No worries. We'll no worries for this. Sorry. I was on mute. So it is fine, Sush. I think we'll be able to update that or edit on our end. Oh, it does not accept your complete address. Is that correct? Hold on one moment, please. What are you seeing when you try to enter your address? What hold on. Let me check the form. Are you only seeing the 122 Morgan Road and the one 19 Morgan Road? Can you try to skip it? Just enter your street address and then proceed with the city and then the following yeah. Let us check if it will proceed. Yeah. It's, no. Just leave it at that. Can you not oh, okay. Sir, if that's the case, then it's the 100 over 100 MBPS. Yeah. And then for the terms applicable, it's twelve months. And then for the Select Network provider, that's Linum. Just yeah. You can check the promo Sabre 15 as well. Just leave the accommodation voucher tick box unchecked. Yeah. Thank you so much. Just give me one second. I'll just go ahead and process this on our end. If yeah. But were you able to submit the 5121 Morgan Road? Okay. Sure. Is it okay if I give you a callback within the day? I'll just need to time check-in on the application form. Thank you so much. Please expect my call within the next thirty to 40 five minutes. Thirty minutes. Yeah. Yeah. That's the maximum. Thirty to forty to five. Okay? Or you can provide me a specific time where I can call you where you know that you are free. Okay. Thank you. Thank you so much, Sush. Talk to you later. 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reached Alesdale account department. My name is Mary. May I help you? Yeah. Hello?\n\nYes. Hello? Hi. May may I have your name, please? Is it Sush?\n\nThank you so much, Sush. My name is Mary, and I'm from the accounts team. And one of my colleague transfer you to me about your Internet inquiry. I already have here your address and confirm that your address is serviceable with our Linham network. Uh-huh.\n\nSo if I may ask so for us to proceed, if I may ask how many Internet users usually use the Internet in a daily use so that we can take a look on which plan is best for your household, three users. Thank you. Oh, okay. I see. If that's the case then, anything else aside from work at home?\n\nHow do you normally use the Internet? Do you also game I mean, regular browsing? Okay. Great. Great.\n\nOkay. Okay. So it's a work and regular browsing. Just give me one second. Let me go with our plan.\n\nMhmm. K. Just give me one second. Let me just check here which I could offer a send. K.\n\nSo if that's well, of course, since you're gonna use the Internet, I'm sure it's daily working at home. We have here plan for 100 Mbps that you can use this for emails, like surfing the web, and also, it's also ideal for a work at home setup. However, if you want, we also have a symmetric. It's 100 upload over 100 download MBPS or asymmetric with 50 over 50. So for 100 MBPS, that's the regular price is $89.95.\n\nAnd then for the symmetric, 50 over 50, which is also ideal for work at home, that's $95 per month. And for a 100 over a 100 MBPS, this is for a large users, for 20 users. However, if you really wanna get the best Internet connection since there is someone who is working at home, This is also ideal for $115 per month. Since you guys only have, yeah, since you guys are only have three users, I think you could check with the 100 MBPS. Hold on.\n\nYeah. 100 MBPS. And if in any case, you want to upgrade, you can upgrade any time. Okay. So how much is it?\n\nIt's the plan 100 and b p s is $89.95 per month. And, also, if do you plan to lock to have a lock in contract with us? Because our current hold on. I'm sorry for that. So, Laina, just give me one moment.\n\nLet me go back to the website. I've mentioned earlier about the 50 MBPS. Correct? Yeah. I'm so sorry.\n\nI was looking on a different network, but for a 100 MBPS for a 50 MBPS, that's $95. Yeah. This is and for the 100, that's $100 per month. But no worries. If you have lock in contract with us, we offer 15% discount for three months.\n\nAnd if you'd that's for twelve months contract. And if you don't have a router, we also offer a 20% discount for the router for the AX one eighteen hundred router. And, also, for the twenty four months contract under any plan, we also offer a 15% off of your first month and then full price after three months and also a free AX 1,800 Wi Fi router comparing to twelve month contract, which is which we only offer for 20% discount. For the twenty four months discount, we offer a free router, which is worth $129.95. For the one yeah.\n\nI mean, for the 100 upload over twenty twenty download the 20 upload, it's $100 per month, but it also has a discount for a lock in period. Yes. Of course. This you can also have actually, 50 over 20 is also good as well. So that's if in any case that it's let me check.\n\nHold on. That's $95 per month. So 50 over 20 MBPS. Yeah. You are you are correct.\n\nYes. We also offer a 200 over 25 NDPS. That's $115 per month. But if you go with symmetric for a 100 NDPS, that's only $105 per month. Yes.\n\nCorrect. Yes. 15% discount for three months. Yeah. Hold on.\n\nWhat's the model name and the brand name of the router, please? Is it TE? Oh, ZTE. What's next? Okay.\n\nI have z uh-huh. I have ZForZuluTForTangoEForEcho. Correct? Z ForZoo yeah. ZForZuluXForX-rayHForHotelNForNancy.\n\nCorrect? Then HForHotel, the numbers 160 0. Correct? Thank you so much. Just give me one second if it's compatible with Linham.\n\nOkay. I'm seeing that your current router is compatible with Linham Network. Yeah. It is it is compatible with Linham. Yeah.\n\nYeah. T e r o. Go ahead. Sorry. Can you spell it out for me me, please, infonetically?\n\nOkay. Mhmm. Okay. Mhmm. Mhmm.\n\nOkay. Okay. I have EERO7PA100. Correct? Oh, sorry.\n\n01. Sorry. 1001. Correct? Yeah.\n\nI'm seeing that this is the Amazon. Right? Amazon e r o? Yeah. It's yeah.\n\nIt's also compatible with Linham network. Would you want us to proceed? Sure. Submit. Okay.\n\nGive me one second. Yes. Yeah. It's $105. Yes.\n\nFor three months if you are going to have luck with us for either twelve months or twenty four months. Is it twelve months or twenty four? Okay. Twelve months. I'm sorry?\n\nYeah. There would be a penalty for a $120 if the if you plan to terminate the contract early. Yeah. Sure. So, sis, can I have your email address, please?\n\nI would I will send you an email with the link so that you can complete our application form. It's a form where you can enter your details. Okay. R e okay. Alright.\n\nMhmm. Alright. Okay. I have s for Sierra, u for uniform, s for Sierra, h for hotel, r for Romeo, u for uniform, t tango, h for hotel, at, aforalpha,uforuniform,sforsierra,@gmail.com. Correct?\n\nYeah. Yeah. Just give me one moment. Let me just by the way, how are you doing today, Sush? How are you doing today?\n\nI think I oh, okay. Hold on. Well, since you have your own router, one once you submitted your order, we activate your service, and then we'll send you we'll send you the instruction for you to configure your router. But no worries. We'll work into this.\n\nWe'll be on it together until you are successfully connected to your Internet. We'll we won't leave you behind. Okay? Mhmm. Thank you so much.\n\nI'll just put you on hold for a minute or two, and I'll get back to you. Okay? Please stay on the line. Thank you, Sush. Hello, Sush.\n\nThank you so much for holding. I've already sent you the email. Have you received it yet? Okay. I'll stay on the line so that if you have any questions, I can answer your question right away.\n\nYes, Ash? Hello? Oh, sure. I'm sorry. I thought you were calling me.\n\nI'll I'm just working on my end. You just let me know if you need assistance. Okay? Hello, Sush? While you are working on it, if I may ask, what's the unit number?\n\n5. Got it. Thank you so much. Seems like you're very ready to be connected. No worries.\n\nWe'll no worries for this. Sorry. I was on mute. So it is fine, Sush. I think we'll be able to update that or edit on our end.\n\nOh, it does not accept your complete address. Is that correct? Hold on one moment, please. What are you seeing when you try to enter your address? What hold on.\n\nLet me check the form. Are you only seeing the 122 Morgan Road and the one 19 Morgan Road? Can you try to skip it? Just enter your street address and then proceed with the city and then the following yeah. Let us check if it will proceed.\n\nYeah. It's, no. Just leave it at that. Can you not oh, okay. Sir, if that's the case, then it's the 100 over 100 MBPS.\n\nYeah. And then for the terms applicable, it's twelve months. And then for the Select Network provider, that's Linum. Just yeah. You can check the promo Sabre 15 as well.\n\nJust leave the accommodation voucher tick box unchecked. Yeah. Thank you so much. Just give me one second. I'll just go ahead and process this on our end.\n\nIf yeah. But were you able to submit the 5121 Morgan Road? Okay. Sure. Is it okay if I give you a callback within the day?\n\nI'll just need to time check-in on the application form. Thank you so much. Please expect my call within the next thirty to 40 five minutes. Thirty minutes. Yeah.\n\nYeah. That's the maximum. Thirty to forty to five. Okay? Or you can provide me a specific time where I can call you where you know that you are free.\n\nOkay. Thank you. Thank you so much, Sush. Talk to you later. Goodbye for now.","paragraphs":[{"sentences":[{"text":"You've reached Alesdale account department.","start":1.36,"end":3.28,"sentiment":"neutral","sentiment_score":0.04236744754016399},{"text":"My name is Mary.","start":3.28,"end":4.34,"sentiment":"neutral","sentiment_score":0.046297190710902214},{"text":"May I help 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network.","start":45.935,"end":52.195,"sentiment":"neutral","sentiment_score":0.16689782852635665},{"text":"Uh-huh.","start":54.335,"end":54.78,"sentiment":"neutral","sentiment_score":0.0632857233285904}],"sentiment":"neutral","sentiment_score":0.28941356342123903,"num_words":46,"start":36.879997,"end":54.78},{"sentences":[{"text":"So if I may ask so for us to proceed, if I may ask how many Internet users usually use the Internet in a daily use so that we can take a look on which plan is best for your household, three users.","start":54.78,"end":67.119995,"sentiment":"neutral","sentiment_score":0.07813503411273624},{"text":"Thank you.","start":68.345,"end":69.005,"sentiment":"positive","sentiment_score":0.4512045234441757},{"text":"Oh, okay.","start":74.505,"end":75.965,"sentiment":"neutral","sentiment_score":0.0595654733479023},{"text":"I see.","start":76.185,"end":76.505,"sentiment":"neutral","sentiment_score":0.014405641704797745},{"text":"If that's the case then, anything else aside from work at home?","start":76.505,"end":82.450005,"sentiment":"neutral","sentiment_score":0.012975169345736504}],"sentiment":"neutral","sentiment_score":0.07485016026213522,"num_words":61,"start":54.78,"end":82.450005},{"sentences":[{"text":"How do you normally use the Internet?","start":82.450005,"end":85.11,"sentiment":"neutral","sentiment_score":-0.0034070100103105816},{"text":"Do you also game I mean, regular browsing?","start":85.25,"end":90.47,"sentiment":"neutral","sentiment_score":-0.022426780313253403},{"text":"Okay.","start":91.41,"end":91.91,"sentiment":"neutral","sentiment_score":0.01167659368366003},{"text":"Great.","start":91.97,"end":92.21001,"sentiment":"neutral","sentiment_score":0.31333082914352417},{"text":"Great.","start":92.21001,"end":92.71001,"sentiment":"neutral","sentiment_score":0.2744531035423279}],"sentiment":"neutral","sentiment_score":0.022010956321739487,"num_words":18,"start":82.450005,"end":92.71001},{"sentences":[{"text":"Okay.","start":92.770004,"end":93.270004,"sentiment":"neutral","sentiment_score":0.1425226926803589},{"text":"Okay.","start":94.695,"end":95.095,"sentiment":"neutral","sentiment_score":0.09004877507686615},{"text":"So it's a work and regular browsing.","start":95.095,"end":98.235,"sentiment":"neutral","sentiment_score":0.11988231752599988},{"text":"Just give me one second.","start":98.295006,"end":99.495,"sentiment":"neutral","sentiment_score":0.07237818166613579},{"text":"Let me go with our plan.","start":99.495,"end":100.955,"sentiment":"neutral","sentiment_score":0.054406896233558655}],"sentiment":"neutral","sentiment_score":0.08800399880856276,"num_words":20,"start":92.770004,"end":100.955},{"sentences":[{"text":"Mhmm.","start":105.415,"end":105.915,"sentiment":"neutral","sentiment_score":0.04056178033351898},{"text":"K.","start":114.439995,"end":114.6,"sentiment":"neutral","sentiment_score":0.04051091149449349},{"text":"Just give me one second.","start":114.6,"end":115.72,"sentiment":"neutral","sentiment_score":0.04506512805819511},{"text":"Let me just check here which I could offer a send.","start":115.72,"end":119.74,"sentiment":"neutral","sentiment_score":0.058509777215394104},{"text":"K.","start":133.955,"end":134.455,"sentiment":"neutral","sentiment_score":0.058657191693782806}],"sentiment":"neutral","sentiment_score":0.05308753016747927,"num_words":19,"start":105.415,"end":134.455},{"sentences":[{"text":"So if that's well, of course, since you're gonna use the Internet, I'm sure it's daily working at home.","start":134.755,"end":144.53,"sentiment":"neutral","sentiment_score":0.12914570930757022},{"text":"We have here plan for 100 Mbps that you can use this for emails, like surfing the web, and also, it's also ideal for a work at home setup.","start":144.83,"end":161.465,"sentiment":"neutral","sentiment_score":0.2107839165576573},{"text":"However, if you want, we also have a symmetric.","start":161.765,"end":164.905,"sentiment":"neutral","sentiment_score":0.11520661662022273},{"text":"It's 100 upload over 100 download MBPS or asymmetric with 50 over 50.","start":165.44499,"end":175.68001,"sentiment":"neutral","sentiment_score":0.12106918801481907},{"text":"So for 100 MBPS, that's the regular price is $89.95.","start":176.14,"end":182.8,"sentiment":"neutral","sentiment_score":0.20500472486019133}],"sentiment":"neutral","sentiment_score":0.16534135374240577,"num_words":80,"start":134.755,"end":182.8},{"sentences":[{"text":"And then for the symmetric, 50 over 50, which is also ideal for work at home, that's $95 per month.","start":183.075,"end":192.69499,"sentiment":"neutral","sentiment_score":0.3227874957025051},{"text":"And for a 100 over a 100 MBPS, this is for a large users, for 20 users.","start":193.155,"end":202.53,"sentiment":"neutral","sentiment_score":0.2272701324785457},{"text":"However, if you really wanna get the best Internet connection since there is someone who is working at home, This is also ideal for $115 per month.","start":202.67,"end":213.57501,"sentiment":"neutral","sentiment_score":0.32714512999410983},{"text":"Since you guys only have, yeah, since you guys are only have three users, I think you could check with the 100 MBPS.","start":223.55501,"end":232.79,"sentiment":"neutral","sentiment_score":0.03764956825129364},{"text":"Hold on.","start":233.56999,"end":234.39,"sentiment":"neutral","sentiment_score":0.017347252927720547}],"sentiment":"neutral","sentiment_score":0.2253134297939499,"num_words":89,"start":183.075,"end":234.39},{"sentences":[{"text":"Yeah.","start":234.45,"end":234.76999,"sentiment":"neutral","sentiment_score":0.06764116138219833},{"text":"100 MBPS.","start":234.76999,"end":235.83,"sentiment":"neutral","sentiment_score":0.07165452092885971},{"text":"And if in any case, you want to upgrade, you can upgrade any time.","start":236.12999,"end":241.295,"sentiment":"neutral","sentiment_score":0.10456729653690543},{"text":"Okay.","start":241.515,"end":241.995,"sentiment":"neutral","sentiment_score":0.05285818129777908},{"text":"So how much is it?","start":241.995,"end":243.215,"sentiment":"neutral","sentiment_score":0.03747723586857319}],"sentiment":"neutral","sentiment_score":0.08326681371292342,"num_words":23,"start":234.45,"end":243.215},{"sentences":[{"text":"It's the plan 100 and b p s is $89.95 per month.","start":245.115,"end":250.655,"sentiment":"neutral","sentiment_score":0.09764966554939747},{"text":"And, also, if do you plan to lock to have a lock in contract with us?","start":252.09,"end":258.09,"sentiment":"neutral","sentiment_score":-0.014277174137532711},{"text":"Because our current hold on.","start":258.09,"end":260.73,"sentiment":"neutral","sentiment_score":-0.18333181738853455},{"text":"I'm sorry for that.","start":260.73,"end":262.11,"sentiment":"negative","sentiment_score":-0.33833958953619003},{"text":"So, Laina, just give me one moment.","start":262.41,"end":264.57,"sentiment":"neutral","sentiment_score":-0.08253764893327441}],"sentiment":"neutral","sentiment_score":-0.0432822678915479,"num_words":44,"start":245.115,"end":264.57},{"sentences":[{"text":"Let me go back to the website.","start":264.57,"end":266.03,"sentiment":"neutral","sentiment_score":-0.027291304830993925},{"text":"I've mentioned earlier about the 50 MBPS.","start":266.555,"end":269.61502,"sentiment":"neutral","sentiment_score":-0.03330675991518157},{"text":"Correct?","start":269.755,"end":270.255,"sentiment":"neutral","sentiment_score":-0.022264810279011726},{"text":"Yeah.","start":272.39502,"end":272.875,"sentiment":"neutral","sentiment_score":-0.006833959370851517},{"text":"I'm so sorry.","start":272.875,"end":273.755,"sentiment":"neutral","sentiment_score":-0.10071205099423726}],"sentiment":"neutral","sentiment_score":-0.0397590197818844,"num_words":19,"start":264.57,"end":273.755},{"sentences":[{"text":"I was looking on a different network, but for a 100 MBPS for a 50 MBPS, that's $95.","start":273.755,"end":285.08,"sentiment":"neutral","sentiment_score":-0.03754053725343612},{"text":"Yeah.","start":287.38,"end":287.78,"sentiment":"neutral","sentiment_score":0.06455731391906738},{"text":"This is and for the 100, that's $100 per month.","start":287.78,"end":293.06,"sentiment":"neutral","sentiment_score":0.10172063261270523},{"text":"But no worries.","start":293.06,"end":293.94,"sentiment":"neutral","sentiment_score":0.1705991675456365},{"text":"If you have lock in contract with us, we offer 15% discount for three months.","start":293.94,"end":299.105,"sentiment":"neutral","sentiment_score":0.23528409202893574}],"sentiment":"neutral","sentiment_score":0.09461899686287692,"num_words":47,"start":273.755,"end":299.105},{"sentences":[{"text":"And if you'd that's for twelve months contract.","start":299.645,"end":302.845,"sentiment":"neutral","sentiment_score":0.0863977069966495},{"text":"And if you don't have a router, we also offer a 20% discount for the router for the AX one eighteen hundred router.","start":302.845,"end":312.95,"sentiment":"neutral","sentiment_score":0.16124484663748223},{"text":"And, also, for the twenty four months contract under any plan, we also offer a 15% off of your first month and then full price after three months and also a free AX 1,800 Wi Fi router comparing to twelve month contract, which is which we only offer for 20% discount.","start":313.25,"end":334.765,"sentiment":"neutral","sentiment_score":0.31095795479475286},{"text":"For the twenty four months discount, we offer a free router, which is worth $129.95.","start":335.30502,"end":343.69,"sentiment":"neutral","sentiment_score":0.23009576102097828},{"text":"For the one yeah.","start":357.915,"end":360.315,"sentiment":"neutral","sentiment_score":0.08421066869050264}],"sentiment":"neutral","sentiment_score":0.23808859320043926,"num_words":101,"start":299.645,"end":360.315},{"sentences":[{"text":"I mean, for the 100 upload over twenty twenty download the 20 upload, it's $100 per month, but it also has a discount for a lock in period.","start":360.315,"end":372.21,"sentiment":"neutral","sentiment_score":0.1943925049688135},{"text":"Yes.","start":376.03,"end":376.35,"sentiment":"neutral","sentiment_score":0.26242417097091675},{"text":"Of course.","start":376.35,"end":376.99,"sentiment":"neutral","sentiment_score":0.2853640466928482},{"text":"This you can also have actually, 50 over 20 is also good as well.","start":376.99,"end":383.01,"sentiment":"positive","sentiment_score":0.37940527498722076},{"text":"So that's if in any case that it's let me check.","start":384.01498,"end":388.335,"sentiment":"neutral","sentiment_score":0.03356617155738852}],"sentiment":"neutral","sentiment_score":0.2135186453649242,"num_words":56,"start":360.315,"end":388.335},{"sentences":[{"text":"Hold on.","start":388.335,"end":389.07498,"sentiment":"neutral","sentiment_score":-0.008307719603180885},{"text":"That's $95 per month.","start":391.615,"end":394.735,"sentiment":"neutral","sentiment_score":0.02074637683108449},{"text":"So 50 over 20 MBPS.","start":394.735,"end":396.51498,"sentiment":"neutral","sentiment_score":-0.006785934045910834},{"text":"Yeah.","start":398.02,"end":398.52,"sentiment":"neutral","sentiment_score":0.07206977158784866},{"text":"You are you are correct.","start":398.82,"end":400.6,"sentiment":"neutral","sentiment_score":0.18259329497814178}],"sentiment":"neutral","sentiment_score":0.05985156731570468,"num_words":17,"start":388.335,"end":400.6},{"sentences":[{"text":"Yes.","start":407.78,"end":408.28,"sentiment":"neutral","sentiment_score":0.16144119203090668},{"text":"We also offer a 200 over 25 NDPS.","start":408.5,"end":416.08502,"sentiment":"neutral","sentiment_score":0.1904265582561493},{"text":"That's $115 per month.","start":416.225,"end":418.725,"sentiment":"neutral","sentiment_score":0.14706693589687347},{"text":"But if you go with symmetric for a 100 NDPS, that's only $105 per month.","start":418.785,"end":424.62,"sentiment":"neutral","sentiment_score":0.12466120918591818},{"text":"Yes.","start":429.66,"end":430.13998,"sentiment":"neutral","sentiment_score":0.14669561386108398}],"sentiment":"neutral","sentiment_score":0.14792190183853282,"num_words":29,"start":407.78,"end":430.13998},{"sentences":[{"text":"Correct.","start":430.13998,"end":430.63998,"sentiment":"neutral","sentiment_score":0.10659123212099075},{"text":"Yes.","start":433.74,"end":434.24,"sentiment":"neutral","sentiment_score":0.08236174285411835},{"text":"15% discount for three months.","start":434.69998,"end":437.52,"sentiment":"neutral","sentiment_score":0.09411572217941284},{"text":"Yeah.","start":447.365,"end":447.865,"sentiment":"neutral","sentiment_score":0.03706470876932144},{"text":"Hold 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uh-huh.","start":490.93,"end":493.27,"sentiment":"neutral","sentiment_score":0.017262323293834925},{"text":"I have ZForZuluTForTangoEForEcho.","start":493.41,"end":496.87,"sentiment":"neutral","sentiment_score":0.046867563078800835},{"text":"Correct?","start":496.93,"end":497.43,"sentiment":"neutral","sentiment_score":0.03618946671485901},{"text":"Z ForZoo yeah.","start":499.095,"end":501.515,"sentiment":"neutral","sentiment_score":0.04007502490033706},{"text":"ZForZuluXForX-rayHForHotelNForNancy.","start":501.73502,"end":505.915,"sentiment":"neutral","sentiment_score":0.03945198282599449}],"sentiment":"neutral","sentiment_score":0.033793208887800574,"num_words":12,"start":490.93,"end":505.915},{"sentences":[{"text":"Correct?","start":506.375,"end":506.875,"sentiment":"neutral","sentiment_score":0.03181612491607666},{"text":"Then HForHotel, the numbers 160 0.","start":508.215,"end":513.18,"sentiment":"neutral","sentiment_score":0.0140471076592803},{"text":"Correct?","start":513.18,"end":513.68,"sentiment":"neutral","sentiment_score":0.030779387801885605},{"text":"Thank you so much.","start":515.33997,"end":516.22,"sentiment":"positive","sentiment_score":0.7531968653202057},{"text":"Just give me one second if it's compatible with Linham.","start":516.22,"end":518.87994,"sentiment":"neutral","sentiment_score":0.22372109442949295}],"sentiment":"neutral","sentiment_score":0.24531257110224527,"num_words":22,"start":506.375,"end":518.87994},{"sentences":[{"text":"Okay.","start":538.165,"end":538.485,"sentiment":"neutral","sentiment_score":0.059560030698776245},{"text":"I'm seeing that your current router is compatible with Linham Network.","start":538.485,"end":543.12006,"sentiment":"neutral","sentiment_score":0.05760867555033077},{"text":"Yeah.","start":546.38,"end":546.7,"sentiment":"neutral","sentiment_score":0.026161344721913338},{"text":"It is it is compatible with Linham.","start":546.7,"end":549.52,"sentiment":"neutral","sentiment_score":0.04390829349202769},{"text":"Yeah.","start":549.58,"end":549.82,"sentiment":"neutral","sentiment_score":0.0495917946100235}],"sentiment":"neutral","sentiment_score":0.05125555502516883,"num_words":21,"start":538.165,"end":549.82},{"sentences":[{"text":"Yeah.","start":549.82,"end":550.32,"sentiment":"neutral","sentiment_score":0.04912722483277321},{"text":"T e r o.","start":555.26,"end":561.745,"sentiment":"neutral","sentiment_score":0.007908603874966502},{"text":"Go ahead.","start":561.745,"end":562.485,"sentiment":"neutral","sentiment_score":0.020557450130581856},{"text":"Sorry.","start":574.01996,"end":574.33997,"sentiment":"neutral","sentiment_score":-0.07668405771255493},{"text":"Can you spell it out for me me, please, infonetically?","start":574.33997,"end":577.07996,"sentiment":"neutral","sentiment_score":-0.05164816416800022}],"sentiment":"neutral","sentiment_score":-0.026182731044375233,"num_words":18,"start":549.82,"end":577.07996},{"sentences":[{"text":"Okay.","start":580.57996,"end":581.07996,"sentiment":"neutral","sentiment_score":-0.0016727191396057606},{"text":"Mhmm.","start":582.98,"end":583.48,"sentiment":"neutral","sentiment_score":-0.0012064850889146328},{"text":"Okay.","start":590.385,"end":590.885,"sentiment":"neutral","sentiment_score":0.016306385397911072},{"text":"Mhmm.","start":595.185,"end":595.685,"sentiment":"neutral","sentiment_score":0.014309749007225037},{"text":"Mhmm.","start":600.06,"end":600.56,"sentiment":"neutral","sentiment_score":0.0007514748722314835}],"sentiment":"neutral","sentiment_score":0.00569768100976944,"num_words":5,"start":580.57996,"end":600.56},{"sentences":[{"text":"Okay.","start":603.82,"end":604.32,"sentiment":"neutral","sentiment_score":0.003622658550739288},{"text":"Okay.","start":609.5,"end":609.82,"sentiment":"neutral","sentiment_score":0.015481704846024512},{"text":"I have EERO7PA100.","start":609.82,"end":613.98,"sentiment":"neutral","sentiment_score":0.01753507802883784},{"text":"Correct?","start":613.98,"end":614.48,"sentiment":"neutral","sentiment_score":0.016942672431468964},{"text":"Oh, sorry.","start":617.675,"end":618.41504,"sentiment":"neutral","sentiment_score":-0.014005436562001705}],"sentiment":"neutral","sentiment_score":0.007580174598842859,"num_words":8,"start":603.82,"end":618.41504},{"sentences":[{"text":"01.","start":619.275,"end":619.995,"sentiment":"neutral","sentiment_score":-0.009467387571930884},{"text":"Sorry.","start":619.995,"end":620.495,"sentiment":"neutral","sentiment_score":-0.015711048617959023},{"text":"1001.","start":621.115,"end":622.955,"sentiment":"neutral","sentiment_score":0.0000832919031381607},{"text":"Correct?","start":622.955,"end":623.455,"sentiment":"neutral","sentiment_score":0.008231233805418015},{"text":"Yeah.","start":647.745,"end":648.225,"sentiment":"neutral","sentiment_score":0.01857004687190056}],"sentiment":"neutral","sentiment_score":0.0003412272781133652,"num_words":5,"start":619.275,"end":648.225},{"sentences":[{"text":"I'm seeing that this is the Amazon.","start":648.225,"end":650.485,"sentiment":"neutral","sentiment_score":0.025551557008709227},{"text":"Right?","start":650.545,"end":651.045,"sentiment":"neutral","sentiment_score":0.023350946605205536},{"text":"Amazon e r o?","start":651.105,"end":652.485,"sentiment":"neutral","sentiment_score":0.02243240363895893},{"text":"Yeah.","start":653.34503,"end":653.84503,"sentiment":"neutral","sentiment_score":0.10789108276367188},{"text":"It's yeah.","start":654.51,"end":655.31006,"sentiment":"neutral","sentiment_score":0.1377478539943695}],"sentiment":"neutral","sentiment_score":0.04502188339829445,"num_words":15,"start":648.225,"end":655.31006},{"sentences":[{"text":"It's also compatible with Linham network.","start":655.31006,"end":657.57,"sentiment":"neutral","sentiment_score":0.1641936476031939},{"text":"Would you want us to proceed?","start":657.87006,"end":659.25,"sentiment":"neutral","sentiment_score":0.06982052015761535},{"text":"Sure.","start":661.39,"end":661.89,"sentiment":"neutral","sentiment_score":0.11275120079517365},{"text":"Submit.","start":668.19,"end":668.69,"sentiment":"neutral","sentiment_score":0.08597099781036377},{"text":"Okay.","start":670.345,"end":670.845,"sentiment":"neutral","sentiment_score":0.053066838532686234}],"sentiment":"neutral","sentiment_score":0.11039160291353861,"num_words":15,"start":655.31006,"end":670.845},{"sentences":[{"text":"Give me one second.","start":671.385,"end":674.105,"sentiment":"neutral","sentiment_score":0.054148537106812},{"text":"Yes.","start":674.105,"end":674.605,"sentiment":"neutral","sentiment_score":0.02488115057349205},{"text":"Yeah.","start":675.14496,"end":675.46497,"sentiment":"neutral","sentiment_score":0.04158593714237213},{"text":"It's $105.","start":675.46497,"end":677.08496,"sentiment":"neutral","sentiment_score":0.06778295710682869},{"text":"Yes.","start":681.545,"end":681.945,"sentiment":"neutral","sentiment_score":0.07972602546215057}],"sentiment":"neutral","sentiment_score":0.055372575090991125,"num_words":9,"start":671.385,"end":681.945},{"sentences":[{"text":"For three months if you are going to have luck with us for either twelve months or twenty four months.","start":681.945,"end":687.56,"sentiment":"neutral","sentiment_score":0.021903924643993378},{"text":"Is it twelve months or twenty four?","start":687.86005,"end":689.96,"sentiment":"neutral","sentiment_score":0.0014542941270130022},{"text":"Okay.","start":691.22003,"end":691.62,"sentiment":"neutral","sentiment_score":-0.0005440795794129372},{"text":"Twelve months.","start":691.62,"end":692.44,"sentiment":"neutral","sentiment_score":-0.0066134296357631675},{"text":"I'm sorry?","start":697.30005,"end":698.04004,"sentiment":"negative","sentiment_score":-0.43471014499664307}],"sentiment":"neutral","sentiment_score":-0.013591646158602089,"num_words":32,"start":681.945,"end":698.04004},{"sentences":[{"text":"Yeah.","start":704.085,"end":704.585,"sentiment":"neutral","sentiment_score":-0.31849437952041626},{"text":"There would be a penalty for a $120 if the if you plan to terminate the contract early.","start":704.805,"end":715.545,"sentiment":"negative","sentiment_score":-0.3697308484050963},{"text":"Yeah.","start":716.18,"end":716.68,"sentiment":"neutral","sentiment_score":-0.018616635352373123},{"text":"Sure.","start":721.38,"end":721.88,"sentiment":"neutral","sentiment_score":0.13478943705558777},{"text":"So, sis, can I have your email address, please?","start":722.1,"end":727.0,"sentiment":"neutral","sentiment_score":0.102915753920873}],"sentiment":"neutral","sentiment_score":-0.19770783546070259,"num_words":30,"start":704.085,"end":727.0},{"sentences":[{"text":"I would I will send you an email with the link so that you can complete our application form.","start":727.14,"end":737.15497,"sentiment":"neutral","sentiment_score":0.17557761229966817},{"text":"It's a form where you can enter your details.","start":737.455,"end":740.515,"sentiment":"neutral","sentiment_score":0.09126691685782538},{"text":"Okay.","start":744.86,"end":745.36,"sentiment":"neutral","sentiment_score":0.040076080709695816},{"text":"R e okay.","start":748.62,"end":752.88,"sentiment":"neutral","sentiment_score":0.04267981400092443},{"text":"Alright.","start":756.075,"end":756.465,"sentiment":"neutral","sentiment_score":0.08005701750516891}],"sentiment":"neutral","sentiment_score":0.133501497746417,"num_words":33,"start":727.14,"end":756.465},{"sentences":[{"text":"Mhmm.","start":756.465,"end":756.715,"sentiment":"neutral","sentiment_score":0.04523373022675514},{"text":"Alright.","start":756.715,"end":757.215,"sentiment":"neutral","sentiment_score":0.06890100240707397},{"text":"Okay.","start":767.35504,"end":767.85504,"sentiment":"neutral","sentiment_score":0.04758278280496597},{"text":"I have s for Sierra, u for uniform, s for Sierra, h for hotel, r for Romeo, u for uniform, t tango, h for hotel, at, aforalpha,uforuniform,sforsierra,@gmail.com.","start":772.85,"end":792.905,"sentiment":"neutral","sentiment_score":0.03209318061945615},{"text":"Correct?","start":792.905,"end":793.405,"sentiment":"neutral","sentiment_score":0.03387894481420517}],"sentiment":"neutral","sentiment_score":0.03426168828962311,"num_words":31,"start":756.465,"end":793.405},{"sentences":[{"text":"Yeah.","start":795.625,"end":795.705,"sentiment":"neutral","sentiment_score":0.05024569109082222},{"text":"Yeah.","start":795.705,"end":796.185,"sentiment":"neutral","sentiment_score":0.07421647757291794},{"text":"Just give me one moment.","start":796.185,"end":797.565,"sentiment":"neutral","sentiment_score":0.0686014287173748},{"text":"Let me just by the way, how are you doing today, Sush?","start":798.265,"end":814.44,"sentiment":"neutral","sentiment_score":0.1293728668242693},{"text":"How are you doing today?","start":816.615,"end":818.055,"sentiment":"neutral","sentiment_score":0.18854937255382537}],"sentiment":"neutral","sentiment_score":0.12344544070462386,"num_words":24,"start":795.625,"end":818.055},{"sentences":[{"text":"I think I oh, okay.","start":818.055,"end":826.315,"sentiment":"neutral","sentiment_score":-0.006923296302556991},{"text":"Hold on.","start":827.335,"end":828.155,"sentiment":"neutral","sentiment_score":-0.008102327585220337},{"text":"Well, since you have your own router, one once you submitted your order, we activate your service, and then we'll send you we'll send you the instruction for you to configure your router.","start":829.99005,"end":848.935,"sentiment":"neutral","sentiment_score":0.09946734509007497},{"text":"But no worries.","start":849.075,"end":849.875,"sentiment":"neutral","sentiment_score":0.10553471247355144},{"text":"We'll work into this.","start":849.875,"end":851.155,"sentiment":"neutral","sentiment_score":0.1911984235048294}],"sentiment":"neutral","sentiment_score":0.09176593793040895,"num_words":47,"start":818.055,"end":851.155},{"sentences":[{"text":"We'll be on it together until you are successfully connected to your Internet.","start":851.155,"end":855.99005,"sentiment":"neutral","sentiment_score":0.1781139729114679},{"text":"We'll we won't leave you behind.","start":856.05005,"end":857.89,"sentiment":"neutral","sentiment_score":0.09374655534823735},{"text":"Okay?","start":857.89,"end":858.39,"sentiment":"neutral","sentiment_score":0.0742969885468483},{"text":"Mhmm.","start":859.89,"end":860.13,"sentiment":"neutral","sentiment_score":0.11242619901895524},{"text":"Thank you so much.","start":860.13,"end":860.85004,"sentiment":"positive","sentiment_score":0.5841196626424789}],"sentiment":"neutral","sentiment_score":0.21604651272296904,"num_words":25,"start":851.155,"end":860.85004},{"sentences":[{"text":"I'll just put you on hold for a minute or two, and I'll get back to you.","start":860.85004,"end":863.25,"sentiment":"neutral","sentiment_score":0.19946902201456182},{"text":"Okay?","start":863.25,"end":863.57,"sentiment":"neutral","sentiment_score":0.07915548980236053},{"text":"Please stay on the line.","start":863.57,"end":864.71,"sentiment":"neutral","sentiment_score":0.0784882813692093},{"text":"Thank you, Sush.","start":865.73004,"end":866.79004,"sentiment":"positive","sentiment_score":0.5026120046774546},{"text":"Hello, Sush.","start":1020.625,"end":1021.425,"sentiment":"neutral","sentiment_score":0.23808152228593826}],"sentiment":"neutral","sentiment_score":0.20880604748214995,"num_words":28,"start":860.85004,"end":1021.425},{"sentences":[{"text":"Thank you so much for holding.","start":1021.425,"end":1022.545,"sentiment":"positive","sentiment_score":0.547659769654274},{"text":"I've already sent you the email.","start":1022.545,"end":1023.985,"sentiment":"positive","sentiment_score":0.3366037607192993},{"text":"Have you received it yet?","start":1023.985,"end":1025.365,"sentiment":"neutral","sentiment_score":0.18054240345954894},{"text":"Okay.","start":1045.195,"end":1045.595,"sentiment":"positive","sentiment_score":0.3391091525554657},{"text":"I'll stay on the line so that if you have any questions, I can answer your question right away.","start":1045.595,"end":1051.29,"sentiment":"positive","sentiment_score":0.35555080677333634}],"sentiment":"positive","sentiment_score":0.3595369643456227,"num_words":37,"start":1021.425,"end":1051.29},{"sentences":[{"text":"Yes, Ash?","start":1106.14,"end":1106.7999,"sentiment":"neutral","sentiment_score":0.160574309527874},{"text":"Hello?","start":1109.6599,"end":1110.1599,"sentiment":"neutral","sentiment_score":0.08116793632507324},{"text":"Oh, sure.","start":1112.7799,"end":1113.26,"sentiment":"neutral","sentiment_score":0.023544511757791042},{"text":"I'm sorry.","start":1113.26,"end":1113.6599,"sentiment":"neutral","sentiment_score":-0.08931797742843628},{"text":"I thought you were calling me.","start":1113.6599,"end":1115.12,"sentiment":"neutral","sentiment_score":-0.16637148708105087}],"sentiment":"neutral","sentiment_score":-0.05595840757282881,"num_words":13,"start":1106.14,"end":1115.12},{"sentences":[{"text":"I'll I'm just working on my end.","start":1115.34,"end":1117.34,"sentiment":"neutral","sentiment_score":0.0342620782321319},{"text":"You just let me know if you need assistance.","start":1117.34,"end":1120.125,"sentiment":"neutral","sentiment_score":0.07367420858807033},{"text":"Okay?","start":1120.185,"end":1120.685,"sentiment":"neutral","sentiment_score":0.012926647439599035},{"text":"Hello, Sush?","start":1141.7001,"end":1142.68,"sentiment":"neutral","sentiment_score":0.012545401230454445},{"text":"While you are working on it, if I may ask, what's the unit number?","start":1143.2201,"end":1149.105,"sentiment":"neutral","sentiment_score":0.02026515287746276}],"sentiment":"neutral","sentiment_score":0.03711006106371342,"num_words":33,"start":1115.34,"end":1149.105},{"sentences":[{"text":"5.","start":1151.5651,"end":1152.0651,"sentiment":"neutral","sentiment_score":0.024033810943365097},{"text":"Got it.","start":1152.4451,"end":1152.925,"sentiment":"neutral","sentiment_score":0.09001525491476059},{"text":"Thank you so much.","start":1152.925,"end":1154.0651,"sentiment":"positive","sentiment_score":0.43672631680965424},{"text":"Seems like you're very ready to be connected.","start":1159.805,"end":1161.905,"sentiment":"positive","sentiment_score":0.44694289937615395},{"text":"No worries.","start":1162.62,"end":1163.26,"sentiment":"neutral","sentiment_score":0.05341627635061741}],"sentiment":"neutral","sentiment_score":0.3313732550424688,"num_words":17,"start":1151.5651,"end":1163.26},{"sentences":[{"text":"We'll no worries for this.","start":1163.26,"end":1167.12,"sentiment":"neutral","sentiment_score":0.0023464955389499663},{"text":"Sorry.","start":1215.535,"end":1215.855,"sentiment":"neutral","sentiment_score":-0.14980357885360718},{"text":"I was on mute.","start":1215.855,"end":1216.68,"sentiment":"neutral","sentiment_score":-0.14986397698521614},{"text":"So it is fine, Sush.","start":1216.76,"end":1219.1001,"sentiment":"neutral","sentiment_score":0.030992469191551207},{"text":"I think we'll be able to update that or edit on our end.","start":1219.4801,"end":1222.9401,"sentiment":"neutral","sentiment_score":-0.016907847128235377}],"sentiment":"neutral","sentiment_score":-0.028655952707465206,"num_words":28,"start":1163.26,"end":1222.9401},{"sentences":[{"text":"Oh, it does not accept your complete address.","start":1237.865,"end":1242.0249,"sentiment":"neutral","sentiment_score":-0.29057659953832626},{"text":"Is that correct?","start":1242.0249,"end":1242.9249,"sentiment":"neutral","sentiment_score":-0.17644417782624564},{"text":"Hold on one moment, please.","start":1252.19,"end":1253.73,"sentiment":"neutral","sentiment_score":-0.03352751843631267},{"text":"What are you seeing when you try to enter your address?","start":1256.11,"end":1259.73,"sentiment":"neutral","sentiment_score":-0.05784533376043493},{"text":"What hold on.","start":1261.295,"end":1266.975,"sentiment":"neutral","sentiment_score":-0.06637643153468768}],"sentiment":"neutral","sentiment_score":-0.1285670295978586,"num_words":30,"start":1237.865,"end":1266.975},{"sentences":[{"text":"Let me check the form.","start":1266.975,"end":1271.155,"sentiment":"neutral","sentiment_score":-0.03825075961649418},{"text":"Are you only seeing the 122 Morgan Road and the one 19 Morgan Road?","start":1277.15,"end":1281.65,"sentiment":"neutral","sentiment_score":-0.012566136778332293},{"text":"Can you try to skip it?","start":1291.595,"end":1293.2949,"sentiment":"neutral","sentiment_score":-0.12167522062857945},{"text":"Just enter your street address and then proceed with the city and then the following yeah.","start":1293.355,"end":1300.335,"sentiment":"neutral","sentiment_score":-0.06415218580514193},{"text":"Let us check if it will proceed.","start":1305.01,"end":1307.51,"sentiment":"neutral","sentiment_score":-0.1064449953181403}],"sentiment":"neutral","sentiment_score":-0.05976627035124693,"num_words":48,"start":1266.975,"end":1307.51},{"sentences":[{"text":"Yeah.","start":1350.865,"end":1351.365,"sentiment":"neutral","sentiment_score":-0.003714113961905241},{"text":"It's, no.","start":1352.465,"end":1354.71,"sentiment":"neutral","sentiment_score":-0.03748107049614191},{"text":"Just leave it at that.","start":1354.71,"end":1357.61,"sentiment":"neutral","sentiment_score":-0.068080323189497},{"text":"Can you not oh, okay.","start":1358.31,"end":1360.49,"sentiment":"neutral","sentiment_score":-0.0680029809474945},{"text":"Sir, if that's the case, then it's the 100 over 100 MBPS.","start":1360.71,"end":1365.77,"sentiment":"neutral","sentiment_score":-0.03571016682932774}],"sentiment":"neutral","sentiment_score":-0.047504591103643176,"num_words":25,"start":1350.865,"end":1365.77},{"sentences":[{"text":"Yeah.","start":1368.405,"end":1368.905,"sentiment":"neutral","sentiment_score":0.025272898375988007},{"text":"And then for the terms applicable, it's twelve months.","start":1370.5651,"end":1373.785,"sentiment":"neutral","sentiment_score":0.033398257568478584},{"text":"And then for the Select Network provider, that's Linum.","start":1374.085,"end":1377.625,"sentiment":"neutral","sentiment_score":0.053817311922709145},{"text":"Just yeah.","start":1389.2999,"end":1391.2999,"sentiment":"neutral","sentiment_score":0.07724876701831818},{"text":"You can check the promo Sabre 15 as well.","start":1391.2999,"end":1394.6449,"sentiment":"neutral","sentiment_score":0.07415137853887346}],"sentiment":"neutral","sentiment_score":0.05440243215610584,"num_words":30,"start":1368.405,"end":1394.6449},{"sentences":[{"text":"Just leave the accommodation voucher tick box unchecked.","start":1395.4249,"end":1399.125,"sentiment":"neutral","sentiment_score":0.03011323744431138},{"text":"Yeah.","start":1404.5449,"end":1404.7849,"sentiment":"neutral","sentiment_score":0.2396993786096573},{"text":"Thank you so much.","start":1404.7849,"end":1405.585,"sentiment":"positive","sentiment_score":0.5810980200767517},{"text":"Just give me one second.","start":1405.585,"end":1406.885,"sentiment":"positive","sentiment_score":0.36128167510032655},{"text":"I'll just go ahead and process this on our end.","start":1409.58,"end":1412.24,"sentiment":"neutral","sentiment_score":0.23248656392097472}],"sentiment":"neutral","sentiment_score":0.24772397761366197,"num_words":28,"start":1395.4249,"end":1412.24},{"sentences":[{"text":"If yeah.","start":1412.62,"end":1417.52,"sentiment":"neutral","sentiment_score":0.02953670546412468},{"text":"But were you able to submit the 5121 Morgan Road?","start":1418.38,"end":1422.16,"sentiment":"neutral","sentiment_score":0.006039760913699866},{"text":"Okay.","start":1426.475,"end":1426.795,"sentiment":"neutral","sentiment_score":0.040073852986097336},{"text":"Sure.","start":1426.795,"end":1427.295,"sentiment":"neutral","sentiment_score":0.07596588134765625},{"text":"Is it okay if I give you a callback within the day?","start":1427.755,"end":1430.235,"sentiment":"neutral","sentiment_score":0.08868848035732906}],"sentiment":"neutral","sentiment_score":0.049991250718728855,"num_words":26,"start":1412.62,"end":1430.235},{"sentences":[{"text":"I'll just need to time check-in on the application form.","start":1430.235,"end":1433.855,"sentiment":"neutral","sentiment_score":0.029579705186188222},{"text":"Thank you so much.","start":1435.275,"end":1436.22,"sentiment":"neutral","sentiment_score":0.23232071474194527},{"text":"Please expect my call within the next thirty to 40 five minutes.","start":1438.86,"end":1444.72,"sentiment":"neutral","sentiment_score":0.07457438421746095},{"text":"Thirty minutes.","start":1445.82,"end":1446.46,"sentiment":"neutral","sentiment_score":0.020473584532737732},{"text":"Yeah.","start":1446.46,"end":1446.7,"sentiment":"neutral","sentiment_score":0.025676248595118523}],"sentiment":"neutral","sentiment_score":0.07539985996895823,"num_words":29,"start":1430.235,"end":1446.7},{"sentences":[{"text":"Yeah.","start":1446.7,"end":1446.86,"sentiment":"neutral","sentiment_score":0.02810117043554783},{"text":"That's the maximum.","start":1446.86,"end":1447.74,"sentiment":"neutral","sentiment_score":0.02900109812617302},{"text":"Thirty to forty to five.","start":1447.74,"end":1448.745,"sentiment":"neutral","sentiment_score":0.03620109483599663},{"text":"Okay?","start":1448.745,"end":1449.245,"sentiment":"neutral","sentiment_score":0.08582711219787598},{"text":"Or you can provide me a specific time where I can call you where you know that you are free.","start":1450.425,"end":1455.485,"sentiment":"neutral","sentiment_score":0.1021216617897153}],"sentiment":"neutral","sentiment_score":0.08081234289954106,"num_words":30,"start":1446.7,"end":1455.485},{"sentences":[{"text":"Okay.","start":1456.425,"end":1456.925,"sentiment":"neutral","sentiment_score":0.3091593086719513},{"text":"Thank you.","start":1457.145,"end":1457.625,"sentiment":"positive","sentiment_score":0.6461356580257416},{"text":"Thank you so much, Sush.","start":1457.625,"end":1458.985,"sentiment":"positive","sentiment_score":0.6537931561470032},{"text":"Talk to you later.","start":1458.985,"end":1459.865,"sentiment":"neutral","sentiment_score":0.22048597410321236},{"text":"Goodbye for now.","start":1459.865,"end":1461.005,"sentiment":"neutral","sentiment_score":0.16057548423608145}],"sentiment":"positive","sentiment_score":0.41560445030530296,"num_words":15,"start":1456.425,"end":1461.005}]}}]},{"alternatives":[{"transcript":"Mary. Mary. Mary. Should I click this transfer call? Okay. Okay. Okay. Send it over now. Hello? Sush. Yeah. S u s h. Sush. Yeah. Correct. Yeah. Three. Three people. Three people. And out of that, one is kind of working from home, so she needs a good Internet for work. Regular browsing. No. Not much of gaming. Yeah. No no gaming. Mostly work. Yeah. All the team meetings, Zoom meetings, probably. Correct. Correct. Mhmm. Mhmm. Mhmm. Okay. How much is that? 150. Sorry. Go ahead. Okay. And how much is that to start with the 100? Okay. Yeah. No problem. Mhmm. Okay. And for 100? Mhmm. K. So even for the 101, it is about 100 dollars. Right? But will the speed be good enough? How much is that? Oh, yeah. Not much of a difference between 100 50. It's about $5. And if I need more, is there a much better, faster one above 100? Okay. And we'll still get the 15% off for twelve month contract, is it? Okay. Okay. And can I have a modem? Can you suggest if I can use that router? I have a z z t e. I think zed T E. Yeah. ZedZZTE. And the model I'm just checking. The ZXHNZX HNH1600. H1 600. Yeah. E for echo. Yeah. Mhmm. Mhmm. Correct. Correct. Sure. Is it is it not? It is. Okay. And I have another one also. Amazon Eero, e e r o seven. Yeah. One second. The model number is p a one e e R o seven zero seven, And the model number is P, PForParrot, AAsInAmerica, and one zero zero. One second. There's two more letters there. And then 0 1. Zero 1. Yeah. Yeah. Yeah. That's Amazon, ma'am. Correct. Correct. Okay. Yeah. Yeah. Well, yes. Let's do that. I'll go with the the 100 by 100 symmetric or the was it the 100 by 100 that you mentioned, hundred and five dollars? Yeah. Yeah. 105 with a 15% off. Twelve months. Twelve months. And if I want to come out of it, is there a penalty in that twelve months? If I want to end it terminate the contract early, will there be a penalty? Adi. Okay. Okay. Yeah. Alright. Yeah. We will go with that twelve months. Okay. Mhmm. F u s h r u t h r r u, u for umbrella, t as in tomorrow, h, h for house, dot a a u, s as in Australia, a a u s @gmail.com. Mhmm. Yeah. Yeah. Yeah. Mhmm. Yep. @gmail.com. Okay. Hi. How are you? Sorry? Yeah. I'm just in the middle of moving houses and trying to sort out the Internet. How long does the connection takes to activate? Yeah. Okay. Okay. Alright. Yeah. Sure. No problem. Yeah. Thanks. Yes. I've got the emails. Okay. All good. Yeah. One second. One second. Yes, sir. 5. I can see already the devices, everything installed on the unit. I think since it's a new residential thing, the address is not picking up exactly. It's not giving me the Unit 5121, Morgan Road option when I'm filling up the application. Mary? Okay. I'll have just put 122, but you just need to make it Unit 5 and yeah. Yeah. Yeah. You'll be able to change it. Right? Mhmm. I'm getting different addresses in the drop down. Yeah. 11912122. I'm not seeing 121. It's not allowing me to proceed without that. Alright. Let me see how just not selected anything. I typed and alright. I'll try that. It's asking for customer plan. What should I put? It's a mandatory field. It's asking me to symmetric. Check. Promo server 15. Okay. Yeah. It's submitted now. Mhmm. Yeah. Just double check the address and make sure it's Unit 5121 Morgan Road. Yeah. I typed and submitted it, but I don't know if it took the right one. Sure. Sure. Sure. When can I expect the call? Fifteen, twenty minutes, Shady. Forty two. Yeah. That's fine. No problem. Okay. Sounds good. Thanks. No. No. No. That's fine. Absolutely fine. You can call me. No problem. Yeah. Thanks. Yeah. Bye. Yeah. Talk to 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Mary. Mary. Should I click this transfer call? Okay.\n\nOkay. Okay. Send it over now. Hello? Sush.\n\nYeah. S u s h. Sush. Yeah. Correct.\n\nYeah. Three. Three people. Three people. And out of that, one is kind of working from home, so she needs a good Internet for work.\n\nRegular browsing. No. Not much of gaming. Yeah. No no gaming.\n\nMostly work. Yeah. All the team meetings, Zoom meetings, probably. Correct. Correct.\n\nMhmm. Mhmm. Mhmm. Okay. How much is that?\n\n150. Sorry. Go ahead. Okay. And how much is that to start with the 100?\n\nOkay. Yeah. No problem. Mhmm. Okay.\n\nAnd for 100? Mhmm. K. So even for the 101, it is about 100 dollars. Right?\n\nBut will the speed be good enough? How much is that? Oh, yeah. Not much of a difference between 100 50. It's about $5.\n\nAnd if I need more, is there a much better, faster one above 100? Okay. And we'll still get the 15% off for twelve month contract, is it? Okay. Okay.\n\nAnd can I have a modem? Can you suggest if I can use that router? I have a z z t e. I think zed T E. Yeah.\n\nZedZZTE. And the model I'm just checking. The ZXHNZX HNH1600. H1 600. Yeah.\n\nE for echo. Yeah. Mhmm. Mhmm. Correct.\n\nCorrect. Sure. Is it is it not? It is. Okay.\n\nAnd I have another one also. Amazon Eero, e e r o seven. Yeah. One second. The model number is p a one e e R o seven zero seven, And the model number is P, PForParrot, AAsInAmerica, and one zero zero.\n\nOne second. There's two more letters there. And then 0 1. Zero 1. Yeah.\n\nYeah. Yeah. That's Amazon, ma'am. Correct. Correct.\n\nOkay. Yeah. Yeah. Well, yes. Let's do that.\n\nI'll go with the the 100 by 100 symmetric or the was it the 100 by 100 that you mentioned, hundred and five dollars? Yeah. Yeah. 105 with a 15% off. Twelve months.\n\nTwelve months. And if I want to come out of it, is there a penalty in that twelve months? If I want to end it terminate the contract early, will there be a penalty? Adi. Okay.\n\nOkay. Yeah. Alright. Yeah. We will go with that twelve months.\n\nOkay. Mhmm. F u s h r u t h r r u, u for umbrella, t as in tomorrow, h, h for house, dot a a u, s as in Australia, a a u s @gmail.com. Mhmm. Yeah.\n\nYeah. Yeah. Mhmm. Yep. @gmail.com.\n\nOkay. Hi. How are you? Sorry? Yeah.\n\nI'm just in the middle of moving houses and trying to sort out the Internet. How long does the connection takes to activate? Yeah. Okay. Okay.\n\nAlright. Yeah. Sure. No problem. Yeah.\n\nThanks. Yes. I've got the emails. Okay. All good.\n\nYeah. One second. One second. Yes, sir. 5.\n\nI can see already the devices, everything installed on the unit. I think since it's a new residential thing, the address is not picking up exactly. It's not giving me the Unit 5121, Morgan Road option when I'm filling up the application. Mary? Okay.\n\nI'll have just put 122, but you just need to make it Unit 5 and yeah. Yeah. Yeah. You'll be able to change it. Right?\n\nMhmm. I'm getting different addresses in the drop down. Yeah. 11912122. I'm not seeing 121.\n\nIt's not allowing me to proceed without that. Alright. Let me see how just not selected anything. I typed and alright. I'll try that.\n\nIt's asking for customer plan. What should I put? It's a mandatory field. It's asking me to symmetric. Check.\n\nPromo server 15. Okay. Yeah. It's submitted now. Mhmm.\n\nYeah. Just double check the address and make sure it's Unit 5121 Morgan Road. Yeah. I typed and submitted it, but I don't know if it took the right one. Sure.\n\nSure. Sure. When can I expect the call? Fifteen, twenty minutes, Shady. Forty two.\n\nYeah. That's fine. No problem. Okay. Sounds good.\n\nThanks. No. No. No. That's fine.\n\nAbsolutely fine. You can call me. No problem. Yeah. Thanks.\n\nYeah. Bye. Yeah. Talk to me.","paragraphs":[{"sentences":[{"text":"Mary.","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.04760459065437317},{"text":"Mary.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.015482558868825436},{"text":"Mary.","start":8.24,"end":8.74,"sentiment":"neutral","sentiment_score":0.018269572407007217},{"text":"Should I click this transfer call?","start":10.4,"end":12.82,"sentiment":"neutral","sentiment_score":0.024244909174740314},{"text":"Okay.","start":15.345,"end":15.665,"sentiment":"neutral","sentiment_score":0.03865646943449974}],"sentiment":"neutral","sentiment_score":0.026548264641314746,"num_words":10,"start":4.64,"end":15.665},{"sentences":[{"text":"Okay.","start":15.665,"end":16.165,"sentiment":"neutral","sentiment_score":0.038742780685424805},{"text":"Okay.","start":16.305,"end":16.805,"sentiment":"neutral","sentiment_score":0.04929216206073761},{"text":"Send it over 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unit.","start":1154.34,"end":1158.52,"sentiment":"positive","sentiment_score":0.36118213696913287},{"text":"I think since it's a new residential thing, the address is not picking up exactly.","start":1193.8151,"end":1199.655,"sentiment":"neutral","sentiment_score":-0.2759146283070246},{"text":"It's not giving me the Unit 5121, Morgan Road option when I'm filling up the application.","start":1199.655,"end":1206.635,"sentiment":"neutral","sentiment_score":-0.23065740149468184},{"text":"Mary?","start":1213.48,"end":1213.98,"sentiment":"neutral","sentiment_score":-0.09922559559345244},{"text":"Okay.","start":1223.1649,"end":1223.645,"sentiment":"neutral","sentiment_score":-0.040096789598464966}],"sentiment":"neutral","sentiment_score":-0.09080810743299397,"num_words":44,"start":1154.34,"end":1223.645},{"sentences":[{"text":"I'll have just put 122, but you just need to make it Unit 5 and yeah.","start":1223.645,"end":1231.345,"sentiment":"neutral","sentiment_score":-0.0401588031090796},{"text":"Yeah.","start":1243.13,"end":1243.4501,"sentiment":"neutral","sentiment_score":-0.05662448704242706},{"text":"Yeah.","start":1243.4501,"end":1243.9501,"sentiment":"neutral","sentiment_score":-0.036201946437358856},{"text":"You'll be able to change it.","start":1249.6101,"end":1250.89,"sentiment":"neutral","sentiment_score":-0.02312751580029726},{"text":"Right?","start":1250.89,"end":1251.39,"sentiment":"neutral","sentiment_score":-0.03451051563024521}],"sentiment":"neutral","sentiment_score":-0.03634571574628353,"num_words":25,"start":1223.645,"end":1251.39},{"sentences":[{"text":"Mhmm.","start":1252.545,"end":1253.045,"sentiment":"neutral","sentiment_score":-0.0313580222427845},{"text":"I'm getting different addresses in the drop down.","start":1261.185,"end":1263.685,"sentiment":"neutral","sentiment_score":-0.09519978612661362},{"text":"Yeah.","start":1280.14,"end":1280.64,"sentiment":"neutral","sentiment_score":-0.004475926514714956},{"text":"11912122.","start":1281.6051,"end":1284.025,"sentiment":"neutral","sentiment_score":-0.013903177343308926},{"text":"I'm not seeing 121.","start":1284.245,"end":1285.8651,"sentiment":"neutral","sentiment_score":-0.1466870903968811}],"sentiment":"neutral","sentiment_score":-0.09320558511341612,"num_words":15,"start":1252.545,"end":1285.8651},{"sentences":[{"text":"It's not allowing me to proceed without that.","start":1300.82,"end":1303.4,"sentiment":"neutral","sentiment_score":-0.3124297000467777},{"text":"Alright.","start":1311.485,"end":1311.965,"sentiment":"neutral","sentiment_score":-0.007681235205382109},{"text":"Let me see how just not selected anything.","start":1311.965,"end":1315.345,"sentiment":"neutral","sentiment_score":-0.048794325441122055},{"text":"I typed and alright.","start":1315.725,"end":1319.565,"sentiment":"neutral","sentiment_score":-0.05972901452332735},{"text":"I'll try that.","start":1319.565,"end":1320.545,"sentiment":"neutral","sentiment_score":-0.03997674211859703}],"sentiment":"neutral","sentiment_score":-0.13567998848157004,"num_words":24,"start":1300.82,"end":1320.545},{"sentences":[{"text":"It's asking for customer plan.","start":1346.0751,"end":1347.935,"sentiment":"neutral","sentiment_score":-0.03629529885947704},{"text":"What should I put?","start":1352.13,"end":1353.27,"sentiment":"neutral","sentiment_score":-0.009803147753700614},{"text":"It's a mandatory field.","start":1357.65,"end":1358.77,"sentiment":"neutral","sentiment_score":-0.027713539078831673},{"text":"It's asking me to symmetric.","start":1358.77,"end":1367.335,"sentiment":"neutral","sentiment_score":-0.08949881810694933},{"text":"Check.","start":1369.6349,"end":1370.1349,"sentiment":"neutral","sentiment_score":0.028087228536605835}],"sentiment":"neutral","sentiment_score":-0.039523689664508165,"num_words":19,"start":1346.0751,"end":1370.1349},{"sentences":[{"text":"Promo server 15.","start":1383.5701,"end":1385.1101,"sentiment":"neutral","sentiment_score":0.08394960810740788},{"text":"Okay.","start":1399.745,"end":1400.245,"sentiment":"neutral","sentiment_score":0.05946110934019089},{"text":"Yeah.","start":1402.305,"end":1402.545,"sentiment":"neutral","sentiment_score":0.0658397227525711},{"text":"It's submitted now.","start":1402.545,"end":1403.79,"sentiment":"neutral","sentiment_score":0.09093214571475983},{"text":"Mhmm.","start":1412.51,"end":1412.91,"sentiment":"neutral","sentiment_score":0.03594377636909485}],"sentiment":"neutral","sentiment_score":0.07620998554759556,"num_words":9,"start":1383.5701,"end":1412.91},{"sentences":[{"text":"Yeah.","start":1412.91,"end":1413.23,"sentiment":"neutral","sentiment_score":0.02204832993447781},{"text":"Just double check the address and make sure it's Unit 5121 Morgan Road.","start":1413.23,"end":1422.075,"sentiment":"neutral","sentiment_score":0.012977062509610103},{"text":"Yeah.","start":1422.075,"end":1422.3949,"sentiment":"neutral","sentiment_score":-0.04192589595913887},{"text":"I typed and submitted it, but I don't know if it took the right one.","start":1422.3949,"end":1425.7749,"sentiment":"neutral","sentiment_score":-0.1358489935596784},{"text":"Sure.","start":1433.59,"end":1433.9099,"sentiment":"neutral","sentiment_score":0.10466942936182022}],"sentiment":"neutral","sentiment_score":-0.057556168626873724,"num_words":31,"start":1412.91,"end":1433.9099},{"sentences":[{"text":"Sure.","start":1433.9099,"end":1434.4099,"sentiment":"neutral","sentiment_score":0.111246719956398},{"text":"Sure.","start":1434.5499,"end":1435.0499,"sentiment":"neutral","sentiment_score":0.13816064596176147},{"text":"When can I expect the call?","start":1435.4299,"end":1437.0499,"sentiment":"neutral","sentiment_score":0.1643722044924895},{"text":"Fifteen, twenty minutes, Shady.","start":1442.5499,"end":1444.09,"sentiment":"neutral","sentiment_score":0.0745201576501131},{"text":"Forty two.","start":1444.715,"end":1445.115,"sentiment":"neutral","sentiment_score":0.03706175833940506}],"sentiment":"neutral","sentiment_score":0.11484605286802564,"num_words":14,"start":1433.9099,"end":1445.115},{"sentences":[{"text":"Yeah.","start":1445.115,"end":1445.435,"sentiment":"neutral","sentiment_score":0.08906222879886627},{"text":"That's fine.","start":1445.435,"end":1445.915,"sentiment":"neutral","sentiment_score":0.1214151605963707},{"text":"No problem.","start":1445.915,"end":1446.655,"sentiment":"neutral","sentiment_score":0.01395459659397602},{"text":"Okay.","start":1449.355,"end":1449.755,"sentiment":"neutral","sentiment_score":0.1757773458957672},{"text":"Sounds good.","start":1449.755,"end":1450.475,"sentiment":"neutral","sentiment_score":0.3317815363407135}],"sentiment":"neutral","sentiment_score":0.14989277021959424,"num_words":8,"start":1445.115,"end":1450.475},{"sentences":[{"text":"Thanks.","start":1450.475,"end":1450.797,"sentiment":"neutral","sentiment_score":0.3100740313529968},{"text":"No.","start":1453.677,"end":1453.837,"sentiment":"neutral","sentiment_score":-0.0717286542057991},{"text":"No.","start":1453.837,"end":1453.917,"sentiment":"neutral","sentiment_score":-0.0425451323390007},{"text":"No.","start":1453.917,"end":1454.077,"sentiment":"neutral","sentiment_score":-0.11426173150539398},{"text":"That's fine.","start":1454.077,"end":1454.637,"sentiment":"neutral","sentiment_score":-0.006624164059758186}],"sentiment":"neutral","sentiment_score":0.011381697530547777,"num_words":6,"start":1450.475,"end":1454.637},{"sentences":[{"text":"Absolutely fine.","start":1454.637,"end":1455.437,"sentiment":"positive","sentiment_score":0.4439977705478668},{"text":"You can call me.","start":1455.437,"end":1456.077,"sentiment":"neutral","sentiment_score":0.2307511791586876},{"text":"No problem.","start":1456.077,"end":1456.817,"sentiment":"neutral","sentiment_score":0.275817409157753},{"text":"Yeah.","start":1457.517,"end":1457.837,"sentiment":"positive","sentiment_score":0.3435686230659485},{"text":"Thanks.","start":1457.837,"end":1458.337,"sentiment":"positive","sentiment_score":0.6540347337722778}],"sentiment":"positive","sentiment_score":0.3360238432884216,"num_words":10,"start":1454.637,"end":1458.337},{"sentences":[{"text":"Yeah.","start":1458.797,"end":1459.197,"sentiment":"positive","sentiment_score":0.34511786699295044},{"text":"Bye.","start":1459.197,"end":1459.697,"sentiment":"neutral","sentiment_score":0.18465439975261688},{"text":"Yeah.","start":1461.037,"end":1461.277,"sentiment":"neutral","sentiment_score":0.08910214900970459},{"text":"Talk to me.","start":1461.277,"end":1462.177,"sentiment":"neutral","sentiment_score":-0.0331626832485199}],"sentiment":"neutral","sentiment_score":0.08656439433495204,"num_words":6,"start":1458.797,"end":1462.177}]}}]}],"paragraphs":{"transcript":"\nChannel 0: You've reached Alesdale account department. My name is Mary. May I\n\nChannel 1: Mary.\n\nChannel 0: help you?\n\nChannel 1: Mary. Mary.\n\nChannel 0: Yeah. Hello?\n\nChannel 1: Should I click this transfer call?\n\nChannel 0: Yes.\n\nChannel 1: Okay. Okay. Okay. Send it over now.\n\nChannel 0: Hello? Hi. May may I have your name, please?\n\nChannel 1: Hello? Sush.\n\nChannel 0: Is it Sush?\n\nChannel 1: Yeah. S u s h. Sush.\n\nChannel 0: Thank you so much, Sush. My name is Mary, and I'm from the accounts team. And one of my colleague transfer you to me about your Internet inquiry. I already have here your address and confirm that your address is serviceable with our\n\nChannel 1: Yeah.\n\nChannel 0: Linham network.\n\nChannel 1: Correct. Yeah.\n\nChannel 0: Uh-huh. So if I may ask so for us to proceed, if I may ask how many Internet users usually use the Internet in a daily use so that we can take a look on which plan\n\nChannel 1: Three.\n\nChannel 0: is best\n\nChannel 1: Three\n\nChannel 0: for\n\nChannel 1: people.\n\nChannel 0: your household, three\n\nChannel 1: Three\n\nChannel 0: users.\n\nChannel 1: people. And\n\nChannel 0: Thank you.\n\nChannel 1: out of that, one is kind of working from home, so she needs a good Internet for\n\nChannel 0: Oh,\n\nChannel 1: work.\n\nChannel 0: okay. I see. If that's the case then, anything else aside from work at home? How do you normally use the Internet? Do you also game\n\nChannel 1: Regular\n\nChannel 0: I mean,\n\nChannel 1: browsing. No.\n\nChannel 0: regular\n\nChannel 1: Not much of\n\nChannel 0: browsing?\n\nChannel 1: gaming. Yeah. No no\n\nChannel 0: Okay.\n\nChannel 1: gaming.\n\nChannel 0: Great. Great. Okay.\n\nChannel 1: Mostly work.\n\nChannel 0: Okay. So it's a work and regular browsing. Just give me one second. Let me go\n\nChannel 1: Yeah. All\n\nChannel 0: with\n\nChannel 1: the\n\nChannel 0: our\n\nChannel 1: team\n\nChannel 0: plan.\n\nChannel 1: meetings, Zoom meetings, probably.\n\nChannel 0: Mhmm. K. Just give me one second. Let me just check here which I could offer a send. K.\n\nSo if that's well, of course, since you're gonna use the Internet, I'm sure it's daily working at home.\n\nChannel 1: Correct.\n\nChannel 0: We\n\nChannel 1: Correct.\n\nChannel 0: have here plan for 100 Mbps\n\nChannel 1: Mhmm.\n\nChannel 0: that you can use this for emails, like surfing the web, and also, it's also ideal for a work at home setup. However, if you want, we also have a symmetric. It's\n\nChannel 1: Mhmm.\n\nChannel 0: 100 upload over 100 download MBPS or asymmetric with 50 over 50. So\n\nChannel 1: Mhmm.\n\nChannel 0: for 100 MBPS, that's the regular price is $89.95. And then for the symmetric, 50 over 50, which is also ideal for work at home, that's $95 per month. And for\n\nChannel 1: Okay.\n\nChannel 0: a 100 over a 100 MBPS, this is for a large users, for 20 users. However, if you really wanna get the best Internet connection since there is someone who is working at home, This is also ideal for $115 per month.\n\nChannel 1: How much is that? 150.\n\nChannel 0: Since\n\nChannel 1: Sorry.\n\nChannel 0: you\n\nChannel 1: Go\n\nChannel 0: guys\n\nChannel 1: ahead.\n\nChannel 0: only have, yeah, since you guys are only have three users, I think you could check with the 100 MBPS. Hold on. Yeah. 100 MBPS. And if in any case, you want to upgrade, you can upgrade any\n\nChannel 1: Okay.\n\nChannel 0: time.\n\nChannel 1: And how much\n\nChannel 0: Okay.\n\nChannel 1: is that to\n\nChannel 0: So\n\nChannel 1: start\n\nChannel 0: how much\n\nChannel 1: with\n\nChannel 0: is\n\nChannel 1: the\n\nChannel 0: it?\n\nChannel 1: 100?\n\nChannel 0: It's the plan 100 and b p s is $89.95 per month. And, also,\n\nChannel 1: Okay.\n\nChannel 0: if do you plan to lock to have a lock in contract with us? Because our current hold on. I'm sorry for that. So, Laina, just give me one moment. Let me go back to the website.\n\nChannel 1: Yeah. No\n\nChannel 0: I've\n\nChannel 1: problem.\n\nChannel 0: mentioned earlier about the 50 MBPS. Correct?\n\nChannel 1: Mhmm.\n\nChannel 0: Yeah. I'm so sorry. I was looking on a different network, but for a 100 MBPS for a 50 MBPS, that's $95.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: And for\n\nChannel 0: This\n\nChannel 1: 100?\n\nChannel 0: is and for the 100, that's $100 per month. But no worries. If you have lock in contract with us, we offer 15% discount for three months. And\n\nChannel 1: Mhmm.\n\nChannel 0: if you'd that's for twelve months contract. And if you don't have a router, we also offer a 20% discount for the router for the AX one eighteen hundred router. And, also, for the twenty four months contract under any plan, we also offer a 15% off of your first month and then full price after three months and also a free AX 1,800 Wi Fi router comparing to twelve month contract, which is which we only offer for 20% discount. For the twenty four months discount, we offer a free router, which is worth $129.95.\n\nChannel 1: K. So even for the 101, it is about\n\nChannel 0: For\n\nChannel 1: 100\n\nChannel 0: the\n\nChannel 1: dollars.\n\nChannel 0: one\n\nChannel 1: Right?\n\nChannel 0: yeah. I mean, for the 100 upload over twenty twenty download the 20 upload, it's $100 per month, but it also has a discount for a lock in period.\n\nChannel 1: But will the speed be good enough?\n\nChannel 0: Yes. Of course. This you can also have actually, 50 over 20 is also good as well. So that's\n\nChannel 1: How\n\nChannel 0: if\n\nChannel 1: much\n\nChannel 0: in any\n\nChannel 1: is that?\n\nChannel 0: case that it's let me check. Hold on. That's $95 per month.\n\nChannel 1: Oh,\n\nChannel 0: So\n\nChannel 1: yeah.\n\nChannel 0: 50\n\nChannel 1: Not\n\nChannel 0: over\n\nChannel 1: much\n\nChannel 0: 20\n\nChannel 1: of a\n\nChannel 0: MBPS.\n\nChannel 1: difference between 100 50.\n\nChannel 0: Yeah.\n\nChannel 1: It's about $5.\n\nChannel 0: You are you are correct.\n\nChannel 1: And if I need more, is there a much better, faster one above 100?\n\nChannel 0: Yes. We also offer a 200 over 25 NDPS. That's $115 per month. But if you go with symmetric for a 100 NDPS, that's only $105 per month.\n\nChannel 1: Okay. And we'll still get the 15% off\n\nChannel 0: Yes. Correct.\n\nChannel 1: for twelve month contract, is it?\n\nChannel 0: Yes. 15% discount\n\nChannel 1: Okay.\n\nChannel 0: for three months.\n\nChannel 1: Okay. And can I have a modem? Can you suggest if I can use that router? I have a\n\nChannel 0: Yeah.\n\nChannel 1: z z t e.\n\nChannel 0: Hold on. What's the model name and the brand name of the router,\n\nChannel 1: I think zed T\n\nChannel 0: please?\n\nChannel 1: E.\n\nChannel 0: Is it TE?\n\nChannel 1: Yeah. ZedZZTE.\n\nChannel 0: Oh, ZTE. What's next?\n\nChannel 1: And the model I'm just checking. The ZXHNZX\n\nChannel 0: Okay.\n\nChannel 1: HNH1600. H1\n\nChannel 0: I have\n\nChannel 1: 600.\n\nChannel 0: z uh-huh. I have ZForZuluTForTangoEForEcho. Correct?\n\nChannel 1: Yeah.\n\nChannel 0: Z\n\nChannel 1: E for echo.\n\nChannel 0: ForZoo\n\nChannel 1: Yeah.\n\nChannel 0: yeah.\n\nChannel 1: Mhmm.\n\nChannel 0: ZForZuluXForX-rayHForHotelNForNancy. Correct? Then HForHotel, the numbers 160\n\nChannel 1: Mhmm.\n\nChannel 0: 0. Correct?\n\nChannel 1: Correct. Correct.\n\nChannel 0: Thank you so much. Just give me one second if it's compatible with Linham.\n\nChannel 1: Sure.\n\nChannel 0: Okay. I'm seeing that your current router is compatible with Linham Network.\n\nChannel 1: Is it is it not?\n\nChannel 0: Yeah. It is it is\n\nChannel 1: It\n\nChannel 0: compatible\n\nChannel 1: is. Okay.\n\nChannel 0: with Linham. Yeah. Yeah.\n\nChannel 1: And I have another one also. Amazon Eero, e e r o seven.\n\nChannel 0: T e r\n\nChannel 1: Yeah.\n\nChannel 0: o. Go ahead.\n\nChannel 1: One second. The model number is p a one\n\nChannel 0: Sorry. Can you spell it out for me me, please, infonetically?\n\nChannel 1: e e R o\n\nChannel 0: Okay.\n\nChannel 1: seven\n\nChannel 0: Mhmm.\n\nChannel 1: zero seven, And the model number is P,\n\nChannel 0: Okay.\n\nChannel 1: PForParrot,\n\nChannel 0: Mhmm.\n\nChannel 1: AAsInAmerica, and one\n\nChannel 0: Mhmm.\n\nChannel 1: zero\n\nChannel 0: Okay.\n\nChannel 1: zero.\n\nChannel 0: Okay. I have EERO7PA100. Correct?\n\nChannel 1: One second. There's two more letters there. And then 0\n\nChannel 0: Oh,\n\nChannel 1: 1.\n\nChannel 0: sorry. 01.\n\nChannel 1: Zero 1.\n\nChannel 0: Sorry.\n\nChannel 1: Yeah.\n\nChannel 0: 1001. Correct?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. I'm seeing that this is the Amazon. Right? Amazon\n\nChannel 1: Yeah. That's\n\nChannel 0: e\n\nChannel 1: Amazon,\n\nChannel 0: r o?\n\nChannel 1: ma'am. Correct. Correct.\n\nChannel 0: Yeah. It's yeah. It's also compatible with Linham network. Would you\n\nChannel 1: Okay.\n\nChannel 0: want us to proceed?\n\nChannel 1: Yeah. Yeah. Well,\n\nChannel 0: Sure.\n\nChannel 1: yes. Let's do that. I'll go with the the 100\n\nChannel 0: Submit.\n\nChannel 1: by 100 symmetric\n\nChannel 0: Okay.\n\nChannel 1: or the\n\nChannel 0: Give me one\n\nChannel 1: was it the 100 by 100 that you mentioned, hundred\n\nChannel 0: second.\n\nChannel 1: and five\n\nChannel 0: Yes.\n\nChannel 1: dollars?\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: It's $105.\n\nChannel 1: Yeah. 105 with a 15% off.\n\nChannel 0: Yes. For three months if you are going to have luck with us for either twelve months or twenty four months. Is it twelve months or twenty\n\nChannel 1: Twelve\n\nChannel 0: four?\n\nChannel 1: months. Twelve months.\n\nChannel 0: Okay. Twelve months.\n\nChannel 1: And if I want to come out of it, is there a penalty in that twelve months?\n\nChannel 0: I'm sorry?\n\nChannel 1: If I want to end it terminate the contract early, will there be a penalty?\n\nChannel 0: Yeah. There would be a penalty for a $120 if the if you plan to terminate the contract\n\nChannel 1: Adi.\n\nChannel 0: early.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Yeah. Alright. Yeah. We will go with that twelve months.\n\nChannel 0: Sure. So, sis, can I have your email address, please? I would I will send you an email with the link so that you can complete our application form. It's a\n\nChannel 1: Okay.\n\nChannel 0: form where you can enter your details.\n\nChannel 1: Mhmm. F u s h\n\nChannel 0: Okay.\n\nChannel 1: r u t h\n\nChannel 0: R e\n\nChannel 1: r r u, u for umbrella,\n\nChannel 0: okay.\n\nChannel 1: t as in tomorrow,\n\nChannel 0: Alright. Mhmm. Alright.\n\nChannel 1: h, h for house, dot a a u, s as in Australia, a a u s\n\nChannel 0: Okay.\n\nChannel 1: @gmail.com.\n\nChannel 0: I have s for Sierra, u for uniform, s for Sierra, h\n\nChannel 1: Mhmm.\n\nChannel 0: for\n\nChannel 1: Yeah.\n\nChannel 0: hotel, r\n\nChannel 1: Yeah.\n\nChannel 0: for Romeo, u\n\nChannel 1: Yeah.\n\nChannel 0: for uniform, t tango,\n\nChannel 1: Mhmm.\n\nChannel 0: h for hotel, at,\n\nChannel 1: Yep.\n\nChannel 0: aforalpha,uforuniform,sforsierra,@gmail.com. Correct?\n\nChannel 1: @gmail.com.\n\nChannel 0: Yeah. Yeah. Just give me one\n\nChannel 1: Okay.\n\nChannel 0: moment. Let me just by the way, how\n\nChannel 1: Hi.\n\nChannel 0: are you\n\nChannel 1: How\n\nChannel 0: doing\n\nChannel 1: are you?\n\nChannel 0: today, Sush?\n\nChannel 1: Sorry?\n\nChannel 0: How are you doing today? I think I\n\nChannel 1: Yeah. I'm just in the middle of moving houses and trying to sort out the Internet.\n\nChannel 0: oh, okay.\n\nChannel 1: How long\n\nChannel 0: Hold\n\nChannel 1: does the\n\nChannel 0: on.\n\nChannel 1: connection takes\n\nChannel 0: Well,\n\nChannel 1: to activate?\n\nChannel 0: since you have your own router,\n\nChannel 1: Yeah.\n\nChannel 0: one once you submitted your order, we activate your service, and then we'll send you we'll send you the instruction for you to configure your router. But no worries. We'll work into this. We'll be on it together until you are successfully connected to your Internet. We'll we won't leave you behind.\n\nOkay?\n\nChannel 1: Okay. Okay. Alright.\n\nChannel 0: Mhmm. Thank you so much. I'll just put you on hold for a minute or two, and I'll get back to you. Okay? Please stay\n\nChannel 1: Yeah.\n\nChannel 0: on\n\nChannel 1: Sure.\n\nChannel 0: the line.\n\nChannel 1: No problem. Yeah. Thanks.\n\nChannel 0: Thank you, Sush. Hello, Sush. Thank you so much for holding. I've already sent you the email. Have you received it yet?\n\nChannel 1: Yes. I've got the emails.\n\nChannel 0: Okay. I'll stay on the line so that if you have any questions, I can answer your question right away.\n\nChannel 1: Okay. All good.\n\nChannel 0: Yes, Ash? Hello?\n\nChannel 1: Yeah. One second. One second.\n\nChannel 0: Oh, sure. I'm sorry. I thought you were calling me. I'll I'm just working on my end. You just let me know if you need assistance.\n\nOkay? Hello, Sush? While\n\nChannel 1: Yes,\n\nChannel 0: you are\n\nChannel 1: sir.\n\nChannel 0: working on it, if I may ask, what's the unit number?\n\nChannel 1: 5.\n\nChannel 0: 5. Got it. Thank you so much.\n\nChannel 1: I can see already the devices, everything installed on the unit.\n\nChannel 0: Seems like you're very ready to be connected. No worries. We'll no worries for this.\n\nChannel 1: I think since it's a new residential thing, the address is not picking up exactly. It's not giving me the Unit 5121, Morgan Road option when I'm filling up the application. Mary?\n\nChannel 0: Sorry. I was on mute. So it is fine, Sush. I think we'll be able to update that or edit on our end.\n\nChannel 1: Okay. I'll have just put 122, but you just need to make it Unit 5 and yeah.\n\nChannel 0: Oh, it does not accept your complete address. Is that correct?\n\nChannel 1: Yeah. Yeah. You'll be able to change it. Right?\n\nChannel 0: Hold on\n\nChannel 1: Mhmm.\n\nChannel 0: one moment, please. What are you seeing when you try to enter your address?\n\nChannel 1: I'm\n\nChannel 0: What\n\nChannel 1: getting different addresses in the drop down.\n\nChannel 0: hold on. Let me check the form. Are you only seeing the 122 Morgan Road and the one\n\nChannel 1: Yeah.\n\nChannel 0: 19 Morgan Road?\n\nChannel 1: 11912122. I'm not seeing 121.\n\nChannel 0: Can you try to skip it? Just enter your street address and then proceed with the city and then the following yeah.\n\nChannel 1: It's not allowing me to proceed without that.\n\nChannel 0: Let us check if it will proceed.\n\nChannel 1: Alright. Let me see how just not selected anything. I typed and alright. I'll try that. It's asking for customer plan.\n\nChannel 0: Yeah.\n\nChannel 1: What should\n\nChannel 0: It's,\n\nChannel 1: I put?\n\nChannel 0: no. Just leave it at that.\n\nChannel 1: It's a mandatory\n\nChannel 0: Can\n\nChannel 1: field.\n\nChannel 0: you\n\nChannel 1: It's\n\nChannel 0: not\n\nChannel 1: asking me to\n\nChannel 0: oh, okay. Sir, if that's the case, then it's the 100 over 100 MBPS.\n\nChannel 1: symmetric.\n\nChannel 0: Yeah.\n\nChannel 1: Check.\n\nChannel 0: And then for the terms applicable, it's twelve months. And then for the Select Network provider, that's Linum.\n\nChannel 1: Promo server 15.\n\nChannel 0: Just yeah. You can check the promo Sabre 15 as well. Just leave the accommodation voucher tick box unchecked.\n\nChannel 1: Okay. Yeah. It's submitted now.\n\nChannel 0: Yeah. Thank you so much. Just give me one second. I'll just go ahead and process this on our end.\n\nChannel 1: Mhmm.\n\nChannel 0: If\n\nChannel 1: Yeah. Just double check the address and make sure it's Unit 5121\n\nChannel 0: yeah.\n\nChannel 1: Morgan\n\nChannel 0: But were you able to submit the 5121 Morgan Road?\n\nChannel 1: Road. Yeah. I typed and submitted it, but I don't know if it took the right one.\n\nChannel 0: Okay. Sure. Is it okay if I give you a callback within the day? I'll just need to time check-in on the application form.\n\nChannel 1: Sure. Sure. Sure.\n\nChannel 0: Thank\n\nChannel 1: When\n\nChannel 0: you so\n\nChannel 1: can\n\nChannel 0: much.\n\nChannel 1: I expect the call?\n\nChannel 0: Please expect my call within the next\n\nChannel 1: Fifteen,\n\nChannel 0: thirty\n\nChannel 1: twenty minutes,\n\nChannel 0: to 40\n\nChannel 1: Shady.\n\nChannel 0: five minutes.\n\nChannel 1: Forty two. Yeah. That's fine.\n\nChannel 0: Thirty\n\nChannel 1: No\n\nChannel 0: minutes.\n\nChannel 1: problem.\n\nChannel 0: Yeah. Yeah. That's the maximum. Thirty to forty to five. Okay?\n\nChannel 1: Okay. Sounds good.\n\nChannel 0: Or\n\nChannel 1: Thanks.\n\nChannel 0: you can provide me a specific time where I can call you where\n\nChannel 1: No. No.\n\nChannel 0: you\n\nChannel 1: No.\n\nChannel 0: know\n\nChannel 1: That's\n\nChannel 0: that\n\nChannel 1: fine.\n\nChannel 0: you\n\nChannel 1: Absolutely\n\nChannel 0: are free.\n\nChannel 1: fine. You can call me. No problem.\n\nChannel 0: Okay. Thank you.\n\nChannel 1: Yeah.\n\nChannel 0: Thank\n\nChannel 1: Thanks.\n\nChannel 0: you so much, Sush.\n\nChannel 1: Yeah.\n\nChannel 0: Talk\n\nChannel 1: Bye.\n\nChannel 0: to you later. Goodbye for now.\n\nChannel 1: Yeah. Talk to me.","paragraphs":[{"sentences":[{"text":"You've reached Alesdale account department.","start":1.36,"end":3.28,"sentiment":"neutral","sentiment_score":0.04236744754016399},{"text":"My name is Mary.","start":3.28,"end":4.34,"sentiment":"neutral","sentiment_score":0.046297190710902214},{"text":"May I","start":4.4,"end":4.64,"sentiment":"neutral","sentiment_score":0.0663983840495348}],"sentiment":"neutral","sentiment_score":0.04816570624031804,"channel":0,"num_words":11,"start":1.36,"end":4.64},{"sentences":[{"text":"Mary.","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.04760459065437317}],"sentiment":"neutral","sentiment_score":0.04760459065437317,"channel":1,"num_words":1,"start":4.64,"end":5.14},{"sentences":[{"text":"help 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The customer is interested in purchasing a 100-megabit router and the agent provides information on the cost and compatibility with their current router. The agent sends the customer an email with instructions for setting up their router and assures them that they will work together until they are connected to the internet. The representative suggests updating the address field and promises to call the customer back within the next 15 to 30 minutes."},"intents":{"segments":[{"text":"May may I have your name, please? Hello? Sush.","start_word":34,"end_word":42,"intents":[{"intent":"Request information","confidence_score":0.036007915}]},{"text":"for 100 MBPS, that's the regular price is $89.95.","start_word":340,"end_word":348,"intents":[{"intent":"Provide price","confidence_score":0.007413986}]},{"text":"you Go guys ahead. only have, yeah, since you guys are only have three users, I think you could check with the 100 MBPS. Hold on.","start_word":421,"end_word":446,"intents":[{"intent":"Check with 100 mps","confidence_score":0.001359513}]},{"text":"If you have lock in contract with us, we offer 15% discount for three months. And Mhmm.","start_word":585,"end_word":601,"intents":[{"intent":"Offer discounted pricing","confidence_score":0.0004274647},{"intent":"Offer contract","confidence_score":0.0028602}]},{"text":"And, also, for the twenty four months contract under any plan, we also offer a 15% off of your first month and then full price after three months and also a free AX 1,800 Wi Fi router comparing to twelve month contract, which is which we only offer for 20% discount.","start_word":633,"end_word":683,"intents":[{"intent":"Offer discounts","confidence_score":0.34459016}]},{"text":"But will the speed be good enough?","start_word":742,"end_word":748,"intents":[{"intent":"Inquire about speed","confidence_score":0.037642587}]},{"text":"That's $95 per month. Oh, So yeah.","start_word":783,"end_word":789,"intents":[{"intent":"Confirm pricing","confidence_score":0.060354255}]},{"text":"And can I have a modem? Can you suggest if I can use that router? I have a Yeah.","start_word":877,"end_word":895,"intents":[{"intent":"Inquire about modem usage","confidence_score":0.14754714}]},{"text":"Just give me one second if it's compatible with Linham. Sure. Okay. I'm seeing that your current router is compatible with Linham Network. Is it is it not? Yeah.","start_word":973,"end_word":1001,"intents":[{"intent":"Verify item of note","confidence_score":1.0339204e-9}]},{"text":"I'm seeing that your current router is compatible with Linham Network. Is it is it not? Yeah.","start_word":985,"end_word":1001,"intents":[{"intent":"Confirm router compatibility","confidence_score":0.15158525}]},{"text":"The model number is p a one Sorry.","start_word":1036,"end_word":1043,"intents":[{"intent":"Confirm model number","confidence_score":0.45526567}]},{"text":"The model number is p a one Sorry. Can you spell it out for me me, please, infonetically?","start_word":1036,"end_word":1053,"intents":[{"intent":"Confirm information","confidence_score":0.002006581}]},{"text":"want us to proceed? Yeah. Yeah.","start_word":1136,"end_word":1141,"intents":[{"intent":"Suggest order","confidence_score":0.00005329183}]},{"text":"It's $105. Yeah. 105 with a 15% off. Yes.","start_word":1181,"end_word":1189,"intents":[{"intent":"Inquire about pricing","confidence_score":0.0068391473}]},{"text":"If I want to end it terminate the contract early, will there be a penalty? Yeah.","start_word":1243,"end_word":1258,"intents":[{"intent":"End contract","confidence_score":0.60847545}]},{"text":"I would I will send you an email with the link so that you can complete our application form. It's a Okay. form where you can enter your details. Mhmm.","start_word":1301,"end_word":1330,"intents":[{"intent":"Provide email","confidence_score":0.5356736},{"intent":"Complete application form","confidence_score":0.6206875},{"intent":"Send email","confidence_score":0.55676883}]},{"text":"since you have your own router, Yeah. one once you submitted your order, we activate your service, and then we'll send you we'll send you the instruction for you to configure your router. But no worries. We'll work into this.","start_word":1471,"end_word":1510,"intents":[{"intent":"Activate router","confidence_score":0.0946754}]},{"text":"one once you submitted your order, we activate your service, and then we'll send you we'll send you the instruction for you to configure your router. But no worries.","start_word":1478,"end_word":1506,"intents":[{"intent":"Send instructions","confidence_score":0.30676344}]},{"text":"We'll no worries for this. I think since it's a new residential thing, the address is not picking up exactly. It's not giving me the Unit 5121, Morgan Road option when I'm filling up the application. Mary?","start_word":1700,"end_word":1736,"intents":[{"intent":"Resolve address issue","confidence_score":0.035250433}]},{"text":"Is it okay if I give you a callback within the day?","start_word":2058,"end_word":2069,"intents":[{"intent":"Request callback","confidence_score":0.18026447}]}]},"sentiments":{"segments":[{"text":"You've reached Alesdale account department. My name is Mary. May I help Mary. you? Mary. Mary. Yeah. Hello? Should I click this transfer call? Yes. Okay. Okay. Okay. Send it over now. Hello? Hi. May may I have your name, please? Hello? Sush. Is it Sush? Yeah. S u s h. Sush.","start_word":0,"end_word":51,"sentiment":"neutral","sentiment_score":0.03767336532473564},{"text":"Thank you so much, Sush. My name is Mary, and I'm from the accounts team.","start_word":52,"end_word":66,"sentiment":"positive","sentiment_score":0.45861878991127014},{"text":"And one of my colleague transfer you to me about your Internet inquiry. I already have here your address and confirm that your address is serviceable with our Yeah. Linham network. Correct. Yeah. Uh-huh. So if I may ask so for us to proceed, if I may ask how many Internet users usually use the Internet in a daily use so that we can take a look on which plan Three. is best Three for people. your household, three Three users. people.","start_word":67,"end_word":148,"sentiment":"neutral","sentiment_score":0.12447086721658708},{"text":"And Thank you.","start_word":149,"end_word":151,"sentiment":"positive","sentiment_score":0.365294486284256},{"text":"out of that, one is kind of working from home, so she needs a good Internet for Oh, work. okay. I see. If that's the case then, anything else aside from work at home? How do you normally use the Internet? Do you also game Regular I mean, browsing. No. regular Not much of browsing? gaming. Yeah. No no Okay. gaming. Great. Great. Okay. Mostly work. Okay. So it's a work and regular browsing. Just give me one second. Let me go Yeah. All with the our team plan. meetings, Zoom meetings, probably. Mhmm. K. Just give me one second. Let me just check here which I could offer a send. K. So if that's well, of course, since you're gonna use the Internet, I'm sure it's daily working at home. Correct. We Correct. have here plan for 100 Mbps Mhmm. that you can use this for emails, like surfing the web, and also, it's also ideal for a work at home setup. However, if you want, we also have a symmetric. It's Mhmm. 100 upload over 100 download MBPS or asymmetric with 50 over 50. So Mhmm. for 100 MBPS, that's the regular price is $89.95. And then for the symmetric, 50 over 50, which is also ideal for work at home, that's $95 per month. And for Okay. a 100 over a 100 MBPS, this is for a large users, for 20 users. However, if you really wanna get the best Internet connection since there is someone who is working at home, This is also ideal for $115 per month. How much is that? 150. Since Sorry. you Go guys ahead. only have, yeah, since you guys are only have three users, I think you could check with the 100 MBPS. Hold on. Yeah. 100 MBPS. And if in any case, you want to upgrade, you can upgrade any Okay. time. And how much Okay. is that So to how start much with is it? the 100? It's the plan 100 and b p s is $89.95 per month. And, also, Okay. if do you plan to lock to have a lock in contract with us? Because our current hold on. I'm sorry for that. So, Laina, just give me one moment. Let me go back to the website. Yeah. No I've problem. mentioned earlier about the 50 MBPS. Correct? Mhmm. Yeah. I'm so sorry. I was looking on a different network, but for a 100 MBPS for a 50 MBPS, that's $95. Okay. Yeah. And for This 100? is and for the 100, that's $100 per month. But no worries. If you have lock in contract with us, we offer 15% discount for three months. And Mhmm. if you'd that's for twelve months contract. And if you don't have a router, we also offer a 20% discount for the router for the AX one eighteen hundred router. And, also, for the twenty four months contract under any plan, we also offer a 15% off of your first month and then full price after three months and also a free AX 1,800 Wi Fi router comparing to twelve month contract, which is which we only offer for 20% discount. For the twenty four months discount, we offer a free router, which is worth $129.95. K. So even for the 101, it is about For 100 the dollars. one Right? yeah. I mean, for the 100 upload over twenty twenty download the 20 upload, it's $100 per month, but it also has a discount for a lock in period. But will the speed be good enough? Yes. Of course.","start_word":152,"end_word":751,"sentiment":"neutral","sentiment_score":0.127107402831316},{"text":"This you can also have actually, 50 over 20 is also good as well.","start_word":752,"end_word":765,"sentiment":"positive","sentiment_score":0.37336891889572144},{"text":"So that's if How much in any is that? case that it's let me check. Hold on. That's $95 per month. Oh, So yeah. 50 Not over much 20 of a MBPS. difference between 100 50. Yeah. It's about $5. You are you are correct. And if I need more, is there a much better, faster one above 100? Yes. We also offer a 200 over 25 NDPS. That's $115 per month. But if you go with symmetric for a 100 NDPS, that's only $105 per month. Okay. And we'll still get the 15% off Yes. Correct. for twelve month contract, is it? Yes. 15% discount Okay. for three months. Okay. And can I have a modem? Can you suggest if I can use that router? I have a Yeah. z z t e. Hold on. What's the model name and the brand name of the router, I think zed T please? E. Is it TE? Yeah. ZedZZTE. Oh, ZTE. What's next? And the model I'm just checking. The ZXHNZX Okay. HNH1600. H1 I have 600. z uh-huh. I have ZForZuluTForTangoEForEcho. Correct? Yeah. Z E for echo. ForZoo Yeah. yeah. Mhmm. ZForZuluXForX-rayHForHotelNForNancy. Correct? Then HForHotel, the numbers 160 Mhmm. 0. Correct? Correct. Correct.","start_word":766,"end_word":968,"sentiment":"neutral","sentiment_score":0.060058744560027945},{"text":"Thank you so much.","start_word":969,"end_word":972,"sentiment":"positive","sentiment_score":0.7494254112243652},{"text":"Just give me one second if it's compatible with Linham. Sure. Okay. I'm seeing that your current router is compatible with Linham Network. Is it is it not? Yeah. It is it is It compatible is. Okay. with Linham. Yeah. Yeah. And I have another one also. Amazon Eero, e e r o seven. T e r Yeah. o. Go ahead. One second. The model number is p a one Sorry. Can you spell it out for me me, please, infonetically? e e R o Okay. seven Mhmm. zero seven, And the model number is P, Okay. PForParrot, Mhmm. AAsInAmerica, and one Mhmm. zero Okay. zero. Okay. I have EERO7PA100. Correct? One second. There's two more letters there. And then 0 Oh, 1. sorry. 01. Zero 1. Sorry. Yeah. 1001. Correct? Yeah. Yeah. I'm seeing that this is the Amazon. Right? Amazon Yeah. That's e Amazon, r o? ma'am. Correct. Correct. Yeah. It's yeah. It's also compatible with Linham network. Would you Okay. want us to proceed? Yeah. Yeah. Well, Sure. yes. Let's do that. I'll go with the the 100 Submit. by 100 symmetric Okay. or the Give me one was it the 100 by 100 that you mentioned, hundred second. and five Yes. dollars? Yeah. Yeah. It's $105. Yeah. 105 with a 15% off. Yes. For three months if you are going to have luck with us for either twelve months or twenty four months. Is it twelve months or twenty Twelve four? months. Twelve months. Okay. Twelve months. And if I want to come out of it, is there a penalty in that twelve months?","start_word":973,"end_word":1240,"sentiment":"neutral","sentiment_score":0.016406190790124793},{"text":"I'm sorry? If I want to end it terminate the contract early, will there be a penalty?","start_word":1241,"end_word":1257,"sentiment":"negative","sentiment_score":-0.39955130219459534},{"text":"Yeah.","start_word":1258,"end_word":1258,"sentiment":"neutral","sentiment_score":-0.31849437952041626},{"text":"There would be a penalty for a $120 if the if you plan to terminate the contract Adi.","start_word":1259,"end_word":1276,"sentiment":"negative","sentiment_score":-0.3771180510520935},{"text":"early. Okay. Yeah. Okay. Yeah. Alright. Yeah. We will go with that twelve months. Sure. So, sis, can I have your email address, please? I would I will send you an email with the link so that you can complete our application form. It's a Okay. form where you can enter your details. Mhmm. F u s h Okay. r u t h R e r r u, u for umbrella, okay. t as in tomorrow, Alright. Mhmm. Alright. h, h for house, dot a a u, s as in Australia, a a u s Okay. @gmail.com. I have s for Sierra, u for uniform, s for Sierra, h Mhmm. for Yeah. hotel, r Yeah. for Romeo, u Yeah. for uniform, t tango, Mhmm. h for hotel, at, Yep. aforalpha,uforuniform,sforsierra,@gmail.com. Correct? @gmail.com. Yeah. Yeah. Just give me one Okay. moment. Let me just by the way, how Hi. are you How doing are you? today, Sush? Sorry? How are you doing today? I think I Yeah. I'm just in the middle of moving houses and trying to sort out the Internet. oh, okay. How long Hold does the on. connection takes Well, to activate? since you have your own router, Yeah. one once you submitted your order, we activate your service, and then we'll send you we'll send you the instruction for you to configure your router. But no worries. We'll work into this. We'll be on it together until you are successfully connected to your Internet. We'll we won't leave you behind. Okay? Okay. Okay. Alright. Mhmm.","start_word":1277,"end_word":1534,"sentiment":"neutral","sentiment_score":0.06750516524148542},{"text":"Thank you so much.","start_word":1535,"end_word":1538,"sentiment":"positive","sentiment_score":0.5876597166061401},{"text":"I'll just put you on hold for a minute or two, and I'll get back to you. Okay? Please stay Yeah. on Sure. the line. No problem. Yeah.","start_word":1539,"end_word":1566,"sentiment":"neutral","sentiment_score":0.17722319066524506},{"text":"Thanks. Thank you, Sush.","start_word":1567,"end_word":1570,"sentiment":"positive","sentiment_score":0.48618316650390625},{"text":"Hello, Sush.","start_word":1571,"end_word":1572,"sentiment":"neutral","sentiment_score":0.23646068572998047},{"text":"Thank you so much for holding. I've already sent you the email.","start_word":1573,"end_word":1584,"sentiment":"positive","sentiment_score":0.4356229603290558},{"text":"Have you received it yet? Yes. I've got the emails.","start_word":1585,"end_word":1594,"sentiment":"neutral","sentiment_score":0.2137831747531891},{"text":"Okay. I'll stay on the line so that if you have any questions, I can answer your question right away.","start_word":1595,"end_word":1614,"sentiment":"positive","sentiment_score":0.352497935295105},{"text":"Okay.","start_word":1615,"end_word":1615,"sentiment":"neutral","sentiment_score":0.2668508291244507},{"text":"All good.","start_word":1616,"end_word":1617,"sentiment":"positive","sentiment_score":0.3469507396221161},{"text":"Yes, Ash? Hello? Yeah. One second. One second. Oh, sure. I'm sorry. I thought you were calling me. I'll I'm just working on my end. You just let me know if you need assistance. Okay? Hello, Sush? While Yes, you are sir. working on it, if I may ask, what's the unit number? 5. 5. Got it.","start_word":1618,"end_word":1674,"sentiment":"neutral","sentiment_score":0.017466645687818527},{"text":"Thank you so much. I can see already the devices, everything installed on the unit. Seems like you're very ready to be connected.","start_word":1675,"end_word":1697,"sentiment":"positive","sentiment_score":0.4083659648895264},{"text":"No worries. We'll no worries for this. I think since it's a new residential thing, the address is not picking up exactly. It's not giving me the Unit 5121, Morgan Road option when I'm filling up the application. Mary? Sorry. I was on mute. So it is fine, Sush. I think we'll be able to update that or edit on our end. Okay. I'll have just put 122, but you just need to make it Unit 5 and yeah. Oh, it does not accept your complete address. Is that correct? Yeah. Yeah. You'll be able to change it. Right? Hold on Mhmm. one moment, please. What are you seeing when you try to enter your address? I'm What getting different addresses in the drop down. hold on. Let me check the form. Are you only seeing the 122 Morgan Road and the one Yeah. 19 Morgan Road? 11912122. I'm not seeing 121. Can you try to skip it? Just enter your street address and then proceed with the city and then the following yeah. It's not allowing me to proceed without that. Let us check if it will proceed. Alright. Let me see how just not selected anything. I typed and alright. I'll try that. It's asking for customer plan. Yeah. What should It's, I put? no. Just leave it at that. It's a mandatory Can field. you It's not asking me to oh, okay. Sir, if that's the case, then it's the 100 over 100 MBPS. symmetric. Yeah. Check. And then for the terms applicable, it's twelve months. And then for the Select Network provider, that's Linum. Promo server 15. Just yeah. You can check the promo Sabre 15 as well. Just leave the accommodation voucher tick box unchecked. Okay. Yeah. It's submitted now. Yeah.","start_word":1698,"end_word":1993,"sentiment":"neutral","sentiment_score":-0.0656532678451087},{"text":"Thank you so much. Just give me one second.","start_word":1994,"end_word":2002,"sentiment":"positive","sentiment_score":0.4543302953243256},{"text":"I'll just go ahead and process this on our end. Mhmm. If Yeah. Just double check the address and make sure it's Unit 5121 yeah. Morgan But were you able to submit the 5121 Morgan Road? Road. Yeah. I typed and submitted it, but I don't know if it took the right one. Okay. Sure. Is it okay if I give you a callback within the day? I'll just need to time check-in on the application form. Sure. Sure. Sure. Thank When you so can much. I expect the call? Please expect my call within the next Fifteen, thirty twenty minutes, to 40 Shady. five minutes. Forty two. Yeah. That's fine. Thirty No minutes. problem. Yeah. Yeah. That's the maximum. Thirty to forty to five. Okay? Okay. Sounds good. Or Thanks. you can provide me a specific time where I can call you where No. No. you No. know That's that fine.","start_word":2003,"end_word":2154,"sentiment":"neutral","sentiment_score":0.051187710199309025},{"text":"you Absolutely are free.","start_word":2155,"end_word":2158,"sentiment":"positive","sentiment_score":0.445512980222702},{"text":"fine. You can call me. No problem. Okay.","start_word":2159,"end_word":2166,"sentiment":"neutral","sentiment_score":0.26759323477745056},{"text":"Thank you. Yeah. Thank Thanks. you so much, Sush. Yeah.","start_word":2167,"end_word":2176,"sentiment":"positive","sentiment_score":0.5746244788169861},{"text":"Talk Bye. to you later. Goodbye for now. Yeah. Talk to me.","start_word":2177,"end_word":2188,"sentiment":"neutral","sentiment_score":0.1494155377149582}],"average":{"sentiment":"neutral","sentiment_score":0.07192384813056373}}}}