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After confirming the ID, Maureen asks Linda to repeat it back and she confirms the information. They end the call with Maureen saying she will get back to Linda for an update."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.3128281533718109},{"text":"Good morning. This is Maureen again from Airtel tech support.","start_word":1,"end_word":10,"sentiment":"positive","sentiment_score":0.3806600570678711},{"text":"Am Yep. I speaking with Linda? Yep. Yeah. Can I have the location ID now, please? Yep. ID. 2 Mhmm. 023. 2003. Mhmm. 2 no. 2023. Okay. 2023. 08OO3 Zero eight mhmm. 0037 seven So I was it's (202) 308-0037. Yeah. Let me just repeat it as well. Yeah. Sure. It's yeah. (202) 308-0037. Yeah. That's correct. Okay. I'll get back to you again for update.","start_word":11,"end_word":76,"sentiment":"neutral","sentiment_score":0.06855747103691101},{"text":"Thank you.","start_word":77,"end_word":78,"sentiment":"positive","sentiment_score":0.6064465045928955},{"text":"Okay. Bye.","start_word":79,"end_word":80,"sentiment":"neutral","sentiment_score":0.2879134714603424}],"average":{"sentiment":"neutral","sentiment_score":0.12006418066087111}}}}